IT Support Engineer (9 month contract)

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!

We are looking for a highly motivated and technically skilled IT Support Engineer to join our IT Support Team on a contract basis for 9 months. This is a fantastic opportunity to become part of a fast-paced, high-tech organisation, where you'll play a key role in delivering world-class technical support and driving continuous service improvement across the business.

Please note this role is a 9-month contract, and the successful candidate will need to be on site 5 days/week (Monday-Friday).

The details

In this role, you'll be responsible for providing outstanding support services to end-users, troubleshooting and resolving complex IT issues, and contributing to strategic IT projects. You'll work closely with the team manager and the wider team to ensure service levels are met and exceeded, while continuously identifying opportunities for innovation and improvement.

Reporting to the Associate Director of IT Support in the IT Services and Operations team, your responsibilities will include:

• Provide hands-on technical support and expertise to internal users, resolving incidents and service requests in line with SLAs.
• Take ownership of escalated technical issues from the service desk and see them through to resolution.
• Perform root cause analysis for recurring or critical desktop-related issues, ensuring solutions are documented and shared.
• Support and contribute to project-based tasks aligned to the IT roadmap.
• Collaborate with project managers and the management team to balance support and project work, providing regular updates on progress.
• Continuously improve service desk operations by promoting and contributing to knowledge sharing and continuous improvement cycles.
• Travel to regional sites as required to provide onsite support and carry out project-related systems work.
• Maintain expert-level knowledge of the technologies supported by the service desk through self-guided training and investigation.

What we're looking for

• Proven experience coordinating and managing device management/software deployment solutions such as Intune, JAMF Pro, or Workspace ONE.
• In-depth knowledge of Windows and macOS operating systems.
• Demonstrable experience using PowerShell scripting to automate tasks in a repeatable and scalable fashion.
• Hands-on experience configuring and maintaining identity and authentication management systems.
• Strong ability to perform technical analysis and root cause investigations on systems and desktop-related issues.
• Solid experience administering Office 365 in a fully cloud-based configuration.
• Good understanding of core networking protocols, including DNS, DHCP, and TCP/IP.
• Experience with cloud-hosted SaaS products as part of IT project delivery.
• Familiarity with ITIL principles (ITIL Foundation certification desirable).
• Experience with ITSM platforms such as ServiceNow.
• Ability to manage BAU (Business As Usual) tasks alongside project responsibilities.
• Experience supporting Linux would be desirable.

This role will suit a motivated self-starter who is eager to learn and share knowledge and who wants to work in a fast paced high-tech organisation where there is an opportunity to support a global business.

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

• Job Identification 2754
• Job Category Business Operations
• Job Schedule Full time
• Locations Oxford Science Park, OXFORD, OX4 4DQ, GB