Field-Based Biomedical Application Specialist

Role: Field-Based Biomedical Application Specialist

Location: Newcastle region (QE Gateshead, South Tyneside, Sunderland)

Hours: Monday - Friday

Contract: 12-month contract, Inside IR35

PAYE Rate: 200- 250 per day (excluding holiday pay)

Umbrella Rate: .59 per day (including holiday pay)

Due to the location, you must be able to drive & have access to a vehicle.

An exciting opportunity has arisen for an experienced Biomedical Scientist or Applications Support Scientist to join a leading global diagnostics organisation as part of their North Technical Services team.

This role provides essential support across chemistry and immunoassay analysers, as well as pre- and post-analytical laboratory solutions. You will play a key part in installation projects, troubleshooting activities, workflow optimisation and ensuring pathology laboratories receive the highest standard of technical support.

Key Responsibilities

As a Product Specialist - Applications, your duties will include:

• Delivering training to laboratory scientists and end users
• Providing onsite troubleshooting and technical support across multiple hospital sites
• Coordinating and resolving customer issues efficiently
• Supporting system installations, upgrades, and modifications
• Participating in review meetings with laboratory teams
• Building and maintaining excellent working relationships with end users
• This is a field-based role covering the QE Gateshead, Sunderland, and South Tyneside hospital sites.

Requirements

Essential:

• Degree in Biomedical Science or a related scientific field
• Experience working within an NHS pathology laboratory (minimum 2-3 years)
• Hands-on experience with diagnostic analysers (chemistry, immunoassay, haematology, etc.)
• Strong technical problem-solving and troubleshooting skills
• Ability to deliver user training confidently and clearly
• Ability to work independently across several sites
• Resilient, adaptable, and comfortable in fast-paced environments
• Full UK driving licence

Desirable:

• Previous field-based or applications specialist experience
• Experience supporting analyser installations or workflow improvements
• Knowledge of laboratory quality systems (QC, IQC, UKAS, ISO15189)

Who We're Looking For

Someone who is:

• Resilient, proactive, and confident in a customer-facing technical role
• Skilled at analysing and resolving complex technical issues
• Highly organised, capable of managing travel and workload independently
• Motivated by delivering excellent service and exceeding customer expectations
• Keen to maintain and develop strong technical knowledge