9 jobs found

Job Title: Customer Service Administrator Location: Office based - Paisley Salary: 26,832 per annum plus monthly bonus Job Type: Full Time, Permanent Working Hours: Mon-Fri, 40 Hrs per Week About us: Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements. About the role: As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service. Key duties: Manage a high volume of inbound and outbound sales calls, emails, and live chats Maintain strong product knowledge to respond to enquiries and provide tailored solutions Collaborate with internal departments to ensure a seamless customer experience Deliver excellent customer support, including order placements, handling queries, and providing product information Handle customer queries professionally, both verbally and in writing Monitor and update order progress Prepare quotations and respond to enquiries promptly Provide resolutions within agreed timescales Manage customer accounts effectively Identify potential process improvements and recommend solutions to management Support team members to achieve operational goals Adapt quickly to different working practices and tasks Ensure accuracy when checking documentation and processing information About you: The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem-solving skills, and the ability to resolve issues efficiently. Key Skills: Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents Excellent interpersonal and communication abilities Positive, passionate, and enthusiastic approach to customer service Strong attention to detail and accuracy PC literate with proficiency in Microsoft Office applications Effective problem-solving skills Knowledge of SAP (advantageous) Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Client Services Assistant, Customer Support Assistant may also be considered for this role.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently seeking a detail-oriented and proactive Facilities Coordinator to join our team at our prestigious site in Warrington! The successful candidate will be responsible for providing the operational delivery of all Facility Management services. Key Responsibilities: Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements. Raise Purchase Orders & Sales Orders for goods or services as required, in compliance of business controls at all times. Support to ensure business policies and processes are effectively communicated and implemented within the contract. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Ensure all reactive requests raised on the helpdesk have the correct priority & engineer assigned. Processing tasks from service complete to billing stage. Ensure QHSE documentation is maintained and readily available. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Proactively involved in the client management of SHEP's (Safety, Health & Environment Process) to ensure relevant processes are in place and being adhered to. Assist with the creation & delivery of business training models & best practices. This is a fantastic opportunity to join a growing team with excellent career progression! Details Monday - Friday 8am - 5pm Site based Qualifications & Experience Proven experience in a similar administrative role Experience within the FM industry is advantageous Confident with Microsoft Excel Email for more information or apply online now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Sales Support Coordinator Export Documentation Specialist (3 days per week onsite) Hybrid Working B2B Solutions Are you an organised, proactive professional with a passion for international trade and excellent customer support? We re looking for a Sales Support Coordinator to join a dynamic B2B team that delivers high-quality solutions across the UK and Europe. This is a key role supporting sales operations with a particular focus on UK and European export law, regulations and documentation ensuring seamless delivery of orders from order entry through export compliance to shipment. What You ll Be Doing As a Sales Support Coordinator , you ll play a crucial part in the end-to-end commercial process, ensuring customer orders are executed efficiently and compliantly: Sales Support & Coordination Provide proactive support to the sales team and international clients from order receipt to completion. Manage customer enquiries via email and telephone with professionalism and urgency. Work closely with internal teams sales, logistics, finance and warehouse to ensure timely order fulfilment. Export Documentation & Compliance Prepare, review and manage all export documentation in line with UK and EU regulations (commercial invoices, packing lists, certificates of origin, export declarations). Ensure compliance with current UK & European export laws and documentation standards. Work with freight forwarders, customs brokers and logistics partners to support export processes. Stay up-to-date with changes in trade legislation, advising internal stakeholders accordingly. Order Processing & Systems Accurately input and manage customer orders in the CRM/ERP system (experience with MS Dynamics is highly valuable). Maintain accurate records of export compliance and documentation in line with audit and regulatory requirements. Monitor and report order status to internal teams and customers. Who We re Looking For An ideal candidate will have: Strong experience in sales support and export documentation within a B2B environment Knowledge of UK & European export law and documentation requirements Experience with MS Dynamics or similar CRM/ERP systems Excellent communication and organisational skills A proactive, detail-oriented approach with an ability to manage multiple priorities Comfortable working 3 days per week from the London office Bonus / Nice to Have Previous experience in furniture, interior solutions, manufacturing, or project-based B2B sectors Familiarity with international logistics, customs processes and freight coordination Why This Role Is Exciting Be at the heart of a respected furniture solutions business shaping workspaces and learning environments across the UK and Europe. (url removed) Use your export law knowledge to make a real impact on customer satisfaction and operational excellence. A hybrid work model with flexibility and a supportive sales team environment. Opportunity to grow in a role that bridges sales, compliance and international operations. If you thrive in a fast-paced commercial environment and enjoy being a key part of cross-functional coordination especially where export compliance meets customer service excellence we d love to hear from you.

Job title: Sales Operations Coordinator Location: Manchester Area Hybrid Minimum 2 days per week in the office Hours: Monday to Friday, 37.5 hours per week Salary: £25-35K Role: Support the sales process by handling administrative tasks, working with Sales, Finance, Procurement, and Service Delivery teams. Key duties include preparing quotes and contracts, maintaining CRM records, processing orders, liaising with vendors, and ensuring smooth client onboarding. Reporting & Analysis: Generate sales reports and dashboards, track KPIs, and support sales governance. Process Improvement: Identify and implement workflow improvements, and help document standard operating procedures. Requirements: At least 2 years experience in sales support/operations (preferably in IT/MSP), strong CRM and Microsoft Office skills, excellent communication, and attention to detail. Familiarity with IT products and licensing is a plus. Benefits: Competitive salary, training and development, increasing holiday allowance, pension, paid volunteering days, health plan, life assurance, cycle/e-vehicle schemes, retail discounts, free gym, and regular social events. Unfortunately, we cannot offer sponsorship at this or anytime. Non UK Nationals must have IDLR.

Sales & Production Coordinator Are you a proactive and organised Coordinator with strong SAP and CRM experience? We re recruiting for a Sales & Production Coordinator to join the UK team of a leading international engineering business, based in Bicester. This full-time role will suit someone who thrives in a busy, technical environment and enjoys supporting internal sales operations. You ll play a key role in ensuring a smooth sales process, maintaining accurate customer data, and assisting the team with quotations, order processing, and aftersales coordination. Key Details Location: Bicester (on-site) Hours: Monday to Friday, 8:30am 4:30pm (37.5 hours/week) Pay: Negotiable Duration: 6 9 months (potential for extension) As the Sales & Production Coordinator, you will: Provide administrative and operational support to the internal sales team Prepare and process customer quotations and sales orders Maintain accurate customer information within SAP and CRM systems Liaise with customers and internal departments to ensure timely order fulfilment Generate reports and track sales activity to support business performance Support the coordination of spare parts and service requirements as needed Assist with general office administration and document management What We re Looking For Strong SAP and CRM experience (essential) Previous experience in sales administration, customer service, or order processing Excellent attention to detail and accuracy with data entry Confident communication skills and a customer-focused approach Competent with Excel and general IT systems Ability to manage multiple tasks and prioritise effectively in a fast-paced environment Experience working within an engineering or technical environment would be highly beneficial, but not essential Team-oriented with a positive, proactive attitude Why Join? This is a great opportunity to join a respected global engineering company where you ll be part of a friendly, professional team. You ll gain valuable experience in a technically driven industry while contributing to the smooth running of sales operations. Equation Recruitment is recruiting on behalf of our client, for this Sales & Production Coordinator position. We aim to contact all applicants regarding the status of their application. However, if you do not hear back from us within five working days, please assume you have not been successful on this occasion. No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics under The Equality Act 2010.

Our well-established and continuously growing client is looking for a highly organised Finance & Operations Coordinator to support their finance, sales and operations teams. If you enjoy variety, accuracy and keeping things running smoothly, this could be the role for you! Duties will include: Processing Shopify orders and supporting with accounts tasks (invoices, credit control, reconciliations) Assisting with monthly management accounts Supporting finance and sales admin including invoicing and payment follow-up Helping to manage purchase orders and warranty administration Supporting ISO, H&S, HR and training records Coordinating office/warehouse purchasing and liaising with contractors The successful candidate will have: Strong organisation and multitasking skills Basic accounting knowledge and good IT skills Clear communication skills and be a team player Previous experience in finance or operations support In return the company is offering a competitive salary depending on experience, a generous benefits package including 31 days annual leave (incl. bank holidays), life insurance, flexibility around start times and more! Please note due to the expected high volume of applicants only suitable candidates will be contacted. This role is being managed by Polly Alexander, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Follow us on and By working with us, you will be helping support charities across Kent; we have raised over £60,000 so far!

Monday to Friday, 37.5 hours per week. Salary circa £26000 per annum. Full onsite. Will suit car owner/commuter, as not close to public transport routes regrettably. I am delighted to be working with a well-established and world leader in their sector client, seeking an experienced customer Service professional to join the team in a newly created role, due to continued growth. My client is a multi-award market leader in their sector, and will support you in your journey to becoming a valued member of their customer team. They are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator,. You will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email. In addition, you will administer orders and address enquiries from both external customers and the sales teams. In addition, the position involves general administration duties within our clients operations Team. Efficiency and accuracy are essential, to ensure that our customers are dealt with in a prompt, polite and professional manner. The role entails the daily processing of orders, relaying information internally and externally as needed, using a variety of databases, in order to service customer requirements. The role also involves significant customer contact and the ability maintain strong relationships with customers, sales team members and the wider company team. Key Attributes: Strong customer service ethic with internal and external customers, and high degree of personal integrity. Interpersonal and communication skills with face-to-face, phone and email customer interactions Forward thinking with the ability to resolve customer issues in a timely manner. Ability to create and maintain relationship with key stakeholders. High level of accuracy and attention to detail Willing and keen to learn Punctual and effective management of their workload and time A team player who can also work on their own initiative if required Positive personality Professional telephone manner Microsoft 365 experience and/or experience of using other in-house data systems Benefits: Free Daily Parking Established and international brand. Beautiful rural location. Free fruit, biscuits and parking, paid staff events (Christmas / ad-hoc staff events etc). Enhanced Maternity/Paternity leave (with qualifying service). Life assurance scheme (with qualifying service). Eye tests and contribution to glasses for VDU. Discretionary performance bonus. Employee Assistance Programme (assess to counselling, financial advice etc). 5% contributory pension. Training and contribution to professional qualifications, as appropriate. (Our client will put their money where our mouth is on this, they have two coaches on retainer for example). 23 days holiday, rising with service.

Sales Coordinator (Brentwood) Salary: £30,(Apply online only) - £35,(Apply online only) Benefits: Gym membership Annual bonus Pension contribution Hybrid working (3 days in-office, 2 days at home; office-only during initial training) Early finish on Friday (8 AM - 12 PM) Cycle-to-work scheme We are seeking a highly organized, proactive, and efficient Sales Coordinator to join our team in Brentwood. In this role, you will manage the full sales cycle from customer engagement through to order processing while collaborating with internal teams to ensure timely deliveries, operational accuracy, and exceptional customer satisfaction. The ideal candidate will have strong communication and analytical skills, with the ability to thrive in a fast-paced, cross-functional environment. Key Responsibilities: Customer Management & Communication Build and maintain strong relationships with existing customers, including regular on-site visits. Ensure high customer satisfaction by responding promptly to emails, calls, and inquiries. Provide professional, solution-oriented support to enhance customer retention and satisfaction. Order Management & Coordination Create and manage sales orders, checking stock availability and overseeing the order lifecycle through to dispatch. Work closely with internal teams (Operations, Procurement, and Warehouse) to resolve stock, supply, and delivery issues. Maintain an accurate order book, ensuring timely updates and full visibility of customer demand. Data, Forecasting & Reporting Process monthly consumption data and generate customer forecasts, identifying growth opportunities. Prepare and present monthly KPIs, customer presentations, sales forecasts, and performance reports. Accurately process sales quotations within the specified timeframes. Regularly update the CRM system with customer data, forecasts, trip reports, and presentation materials. Collaboration & Continuous Improvement Support senior management, supervisors, and the Business Development Manager with various tasks. Provide insights into trends, risks, and opportunities to improve service levels and sales performance. Contribute to process improvement initiatives to boost efficiency and customer satisfaction. Experience & Skills Requirements: Professional Experience Proven experience in customer service or sales coordination. Aerospace industry knowledge is preferred but not essential. Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting). Experience working within cross-functional teams. Excellent organizational, administrative, and problem-solving skills. Strong analytical abilities, with the capacity to interpret data and generate accurate reports. Exceptional time management skills, able to manage multiple tasks simultaneously. Personal Attributes Strong communicator with the ability to confidently liaise with senior management, colleagues, and customers. A sense of ownership and pride in the quality of work and contribution to company success. Team-oriented with a collaborative working style. Detail-oriented and consistently produces high-quality work. Dependable, professional, and committed to maintaining a strong work ethic. Adaptable and flexible, with the ability to adjust to changing priorities. Self-motivated with strong initiative and problem-solving creativity. Ability to work independently with minimal supervision. Excellent time management and prioritization skills. IND/LET