Network Support Engineer Near Aylesbury (Hybrid) £37,000 - £40,000 We're looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector. What you'll do: Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network related issues Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi site school environments Lead IT projects from planning to implementation Deliver on site and remote technical support and contribute to documentation and knowledge sharing What you'll bring: Proven hands on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless) Strong experience with Windows Server, AD, Hyper V, and Office365/Azure Excellent troubleshooting skills and confident decision making under pressure A customer first mindset with great communication skills A friendly, flexible, and team oriented approach
Jan 06, 2026
Full time
Network Support Engineer Near Aylesbury (Hybrid) £37,000 - £40,000 We're looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector. What you'll do: Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network related issues Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi site school environments Lead IT projects from planning to implementation Deliver on site and remote technical support and contribute to documentation and knowledge sharing What you'll bring: Proven hands on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless) Strong experience with Windows Server, AD, Hyper V, and Office365/Azure Excellent troubleshooting skills and confident decision making under pressure A customer first mindset with great communication skills A friendly, flexible, and team oriented approach
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Jan 06, 2026
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Cloud Engineer - £46,500 Central London, Hybrid A well established not for profit organisation based in Central London are looking for a seasoned IT Support Engineer (Cloud) or Systems Administrator with strong 2 nd and 3 rd line skills to join their IT team. Reporting to the Head of IT, you will provide technical support to all staff working across cloud systems security and automation, licencing, and virtual networks and will also get involved in project work. Key responsibilities of this Systems Admin role will include: Serve as the technical lead for managing and optimising Microsoft Azure and M365 environments, including licensing, tenancy health, and virtual networks. Perform advanced daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Utilise PowerShell/Automation tools to develop, implement, and maintain system automation and configuration management scripts. Virtual Environment Management: Oversee the administration and lifecycle management of Microsoft Servers and Virtual Machines (VMs), adhering to best-practice principles for cloud architecture and capacity planning. Security Controls Management: Operate and manage all relevant security control tools (e.g., XDR systems, MS Defender/Intune) to ensure robust cyber security, actively reducing risk to corporate assets and ensuring adherence to internal security policies. Advanced 2nd/3rd Line Support: Provide expert-level technical support for complex hardware, software, and networking issues for staff globally (including Windows 11/365, macOS, and mobile devices). Deliver IT support to the business in line with agreed Service Level Agreements (SLAs), focusing on efficient resolution and high user satisfaction. Technical Project Lead: Assist with the planning, design, and implementation of innovative solutions through IT projects (e.g., major system upgrades, cloud migrations, security enhancements). The ideal candidate will be highly technical, proactive, and customer-focused engineer with a track record of owning and improving complex cloud environments. You will have gained previous experience supporting the following technologies: Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage). Microsoft 365 administration (Exchange Online, SharePoint Online, Teams). Identity & Access Management: MS Entra ID (user provisioning, conditional access, MFA). Endpoint Management: MS Intune/Endpoint Manager (device management, autopilot, compliance policies). Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls). Security Controls: Practical experience managing and tuning third-party security tools, such as XDR/EDR systems. The salary on offer for this role is up to £46,500 plus benefits. >
Jan 02, 2026
Full time
Cloud Engineer - £46,500 Central London, Hybrid A well established not for profit organisation based in Central London are looking for a seasoned IT Support Engineer (Cloud) or Systems Administrator with strong 2 nd and 3 rd line skills to join their IT team. Reporting to the Head of IT, you will provide technical support to all staff working across cloud systems security and automation, licencing, and virtual networks and will also get involved in project work. Key responsibilities of this Systems Admin role will include: Serve as the technical lead for managing and optimising Microsoft Azure and M365 environments, including licensing, tenancy health, and virtual networks. Perform advanced daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Utilise PowerShell/Automation tools to develop, implement, and maintain system automation and configuration management scripts. Virtual Environment Management: Oversee the administration and lifecycle management of Microsoft Servers and Virtual Machines (VMs), adhering to best-practice principles for cloud architecture and capacity planning. Security Controls Management: Operate and manage all relevant security control tools (e.g., XDR systems, MS Defender/Intune) to ensure robust cyber security, actively reducing risk to corporate assets and ensuring adherence to internal security policies. Advanced 2nd/3rd Line Support: Provide expert-level technical support for complex hardware, software, and networking issues for staff globally (including Windows 11/365, macOS, and mobile devices). Deliver IT support to the business in line with agreed Service Level Agreements (SLAs), focusing on efficient resolution and high user satisfaction. Technical Project Lead: Assist with the planning, design, and implementation of innovative solutions through IT projects (e.g., major system upgrades, cloud migrations, security enhancements). The ideal candidate will be highly technical, proactive, and customer-focused engineer with a track record of owning and improving complex cloud environments. You will have gained previous experience supporting the following technologies: Microsoft Azure IaaS/PaaS (Virtual Networks, Virtual Machines, Storage). Microsoft 365 administration (Exchange Online, SharePoint Online, Teams). Identity & Access Management: MS Entra ID (user provisioning, conditional access, MFA). Endpoint Management: MS Intune/Endpoint Manager (device management, autopilot, compliance policies). Networking: Strong understanding of core networking principles (DNS, DHCP, TCP/IP, VPNs, Switches, Routers, Firewalls). Security Controls: Practical experience managing and tuning third-party security tools, such as XDR/EDR systems. The salary on offer for this role is up to £46,500 plus benefits. >
Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a 2nd line IT support engineer who will manage 1st/2nd line ticket resolution, customer calls, escalations, deployments, on-site support, documentation, and user guidance. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives Providing end user support remotely and on sites. Key Tasks & Responsibilities Include: Working through a range of 1st and 2nd line assigned tickets from triage, from beginning to resolution Working as part of a team to pick up customer calls Acting as a point of escalation for the 1st line team Escalating to 3rd line, if required Keeping customers regularly updated through the lifecycle of their ticket; keeping them informed of incident progress, notifying them of impending changes or agreed outages Supporting the 3rd Line team with customer project deployment tasks, if required Deploying and maintaining software and hardware as directed/required Attending customer sites; from setting up new users to troubleshooting and resolving issues Ensuring all tickets are noted using Tela's CRM Maintaining a high degree of service for all support queries and adhering to all service management principles Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Person Specification: Required Experience Two years+ experience as an IT engineer Excellent working knowledge of Microsoft client operating systems and applications (Windows client, MS Office) Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Knowledge of Cisco, Ubiquity and SonicWALL firewalls would be beneficial Associate or professional certifications (Microsoft, Cisco) are desirable Core Competencies Exceptional communication skills A customer first approach The ability to work in a team and communicate in a polite, friendly and effectively manner Flexible approach to resolving customer issues Product and service awareness Self motivated, with the ability to work in a fast paced environment and deal with change/pressure when it arises Employee Benefits: Salary £27 000 20 days holiday rising for every year served to a maximum of 25 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service
Jan 01, 2026
Full time
Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us. This role is for a 2nd line IT support engineer who will manage 1st/2nd line ticket resolution, customer calls, escalations, deployments, on-site support, documentation, and user guidance. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives Providing end user support remotely and on sites. Key Tasks & Responsibilities Include: Working through a range of 1st and 2nd line assigned tickets from triage, from beginning to resolution Working as part of a team to pick up customer calls Acting as a point of escalation for the 1st line team Escalating to 3rd line, if required Keeping customers regularly updated through the lifecycle of their ticket; keeping them informed of incident progress, notifying them of impending changes or agreed outages Supporting the 3rd Line team with customer project deployment tasks, if required Deploying and maintaining software and hardware as directed/required Attending customer sites; from setting up new users to troubleshooting and resolving issues Ensuring all tickets are noted using Tela's CRM Maintaining a high degree of service for all support queries and adhering to all service management principles Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Person Specification: Required Experience Two years+ experience as an IT engineer Excellent working knowledge of Microsoft client operating systems and applications (Windows client, MS Office) Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Knowledge of Cisco, Ubiquity and SonicWALL firewalls would be beneficial Associate or professional certifications (Microsoft, Cisco) are desirable Core Competencies Exceptional communication skills A customer first approach The ability to work in a team and communicate in a polite, friendly and effectively manner Flexible approach to resolving customer issues Product and service awareness Self motivated, with the ability to work in a fast paced environment and deal with change/pressure when it arises Employee Benefits: Salary £27 000 20 days holiday rising for every year served to a maximum of 25 Healthcare & Wellness plan, on passing probation Employee Assistance programme, on passing probation Employee Discount Scheme, on passing probation Private Medical Care, available after two years' service Life Assurance, available after two years' service
Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.Position Summary The role includes ongoing support and reliability of the LSEG ecosystem (Platforms, Networks, Applications, Services, and Websites). The focus of this role is to provide 1st/ 2nd / 3rd / 4th line support to the Operations and Project Delivery (Implementation) functions, ensuring operational stability and ongoing adaptability of the LSEG global network. Key responsibilities are creating and maintaining software automation that provides the reliability and availability of digital platforms and their software delivery pipelines. Role Responsibilities Supports the technology lifecycle through the design, build and maintenance of systems Administer LSEG network services, ensuring applications and services perform against baselines levels Monitors network services, focusing on availability, while identifying improvement opportunities Handles service providers (telcos), third parties and partners as required Makes technical design and amendment decisions and independently handles workloads Crafts, reviews and maintains documentation, complaint with LSEG (industry) standards Defines lifecycle management strategies for hardware and software, including capacity considerations Supports the deployment of emerging engineering patterns across development teams Translates business requirements into technical (network) requirements, through analysis of data Collaborates to multiple projects in parallel providing regular updates to multiple partners Builds and validates technical requirements, with emphasis on performance, resilience and operability Gets involved into design work in the infrastructure and network domain, providing innovative solutions, Support day to day network operational issues and manage enterprise network. Required Skills & Experience Rich experience in identifying and solving network issues, end-to-end. Significant experience of routing and switching and Routing protocols (CCNA/CCNP preferred) Significant experience in network operations, project delivery and engineering Excellent experience in managing enterprise networks Good in handling DDI/infloblox(L1 Support) Excellent in handling and managing Wireless infra. Significant experience with network technologies, including Cisco, Juniper, Arista, Fortinet & F5 - at least 2 of these Excellent network skills, including HSRP, NAT, MPLS, VPN, GRE, BGP and OSPF Basic multicast skills, including IGMP, RP and PIM Basic knowledge of firewall technologies, including next generation features & function Basic knowledge of load balancing technologies, including application delivery control Good knowledge of network packet captures, tooling and ability to analyse Good knowledge of datacenter networking including Software Defined Networking, Cisco ACI, VxLAN Good scripting and automation experience (Python, Ansible, Terraform, GIT, GitLab, Rundeck, etc) Outstanding interpersonal skills, both spoken (verbal) and written English language abilities Required Skills & Experience Previous experience working in/with Architecture / Engineering / network operation teams Previous experience working with banking infra and supporting financial institution network Experience in Cloud, specifically cloud networking standard methodologies Proven exposure to financial sector, including low latency (trading) environments Experience in managing and handling Enterprise network.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 01, 2026
Full time
Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.Position Summary The role includes ongoing support and reliability of the LSEG ecosystem (Platforms, Networks, Applications, Services, and Websites). The focus of this role is to provide 1st/ 2nd / 3rd / 4th line support to the Operations and Project Delivery (Implementation) functions, ensuring operational stability and ongoing adaptability of the LSEG global network. Key responsibilities are creating and maintaining software automation that provides the reliability and availability of digital platforms and their software delivery pipelines. Role Responsibilities Supports the technology lifecycle through the design, build and maintenance of systems Administer LSEG network services, ensuring applications and services perform against baselines levels Monitors network services, focusing on availability, while identifying improvement opportunities Handles service providers (telcos), third parties and partners as required Makes technical design and amendment decisions and independently handles workloads Crafts, reviews and maintains documentation, complaint with LSEG (industry) standards Defines lifecycle management strategies for hardware and software, including capacity considerations Supports the deployment of emerging engineering patterns across development teams Translates business requirements into technical (network) requirements, through analysis of data Collaborates to multiple projects in parallel providing regular updates to multiple partners Builds and validates technical requirements, with emphasis on performance, resilience and operability Gets involved into design work in the infrastructure and network domain, providing innovative solutions, Support day to day network operational issues and manage enterprise network. Required Skills & Experience Rich experience in identifying and solving network issues, end-to-end. Significant experience of routing and switching and Routing protocols (CCNA/CCNP preferred) Significant experience in network operations, project delivery and engineering Excellent experience in managing enterprise networks Good in handling DDI/infloblox(L1 Support) Excellent in handling and managing Wireless infra. Significant experience with network technologies, including Cisco, Juniper, Arista, Fortinet & F5 - at least 2 of these Excellent network skills, including HSRP, NAT, MPLS, VPN, GRE, BGP and OSPF Basic multicast skills, including IGMP, RP and PIM Basic knowledge of firewall technologies, including next generation features & function Basic knowledge of load balancing technologies, including application delivery control Good knowledge of network packet captures, tooling and ability to analyse Good knowledge of datacenter networking including Software Defined Networking, Cisco ACI, VxLAN Good scripting and automation experience (Python, Ansible, Terraform, GIT, GitLab, Rundeck, etc) Outstanding interpersonal skills, both spoken (verbal) and written English language abilities Required Skills & Experience Previous experience working in/with Architecture / Engineering / network operation teams Previous experience working with banking infra and supporting financial institution network Experience in Cloud, specifically cloud networking standard methodologies Proven exposure to financial sector, including low latency (trading) environments Experience in managing and handling Enterprise network.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one's worth your attention. What you'll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby offices Performing upgrades and repairs (think laptops, memory, disks) What we're looking for: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Microsoft 365 or Active Directory admin experience Exposure to AWS or PowerShell Broader familiarity with Linux and Apple tech stack Why it's a great move: The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks. This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don't tick every box, reach out anyway. The team values initiative and attitude just as much as skill. Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background. Can I help? If you have any questions about this role, the environment or the company, please do not hesitate to ask Martin
Jan 01, 2026
Full time
Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one's worth your attention. What you'll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby offices Performing upgrades and repairs (think laptops, memory, disks) What we're looking for: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Microsoft 365 or Active Directory admin experience Exposure to AWS or PowerShell Broader familiarity with Linux and Apple tech stack Why it's a great move: The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks. This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don't tick every box, reach out anyway. The team values initiative and attitude just as much as skill. Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background. Can I help? If you have any questions about this role, the environment or the company, please do not hesitate to ask Martin
CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
Benefits 25 days holiday entitlement rising to 28 days after 5 plus years' service Holiday Purchase Scheme 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Mon & Fri optional WFH days Business Unit: Services Reporting to: Workplace Operations Team Leader Location/site: Caerphilly with potential to travel to other Ci/customer sites Vetting requirements: Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description We are seeking a skilled and proactive Network Operations Support Engineer to join our Workplace Services team. This role focuses on the operational delivery and technical support of network infrastructure for our clients. Provide 2nd/3rd line support for network related incidents and service requests Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) Monitor network performance and implement improvements for uptime and security Assist with network design and implementation for new projects and client onboarding Respond to escalations and resolve complex technical issues promptly Maintain accurate documentation of network configurations and changes Liaise with vendors and suppliers for hardware/software procurement and support Ensure compliance with security standards and best practices Participate in an on call rota to provide out of hours support as required Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Participation in an on call rota is expected, providing out of hours support for critical incidents and urgent client requirements. On call duties are shared across the team and may occasionally require evening or weekend work. Experience and Skills Essential Significant experience supporting and troubleshooting complex multi site LAN/WAN environments Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) In depth knowledge of routing protocols (OSPF, BGP, EIGRP) and dynamic routing configuration Strong understanding of network security concepts, including firewall rule sets, VPNs (IPSec, SSL), and intrusion prevention systems Experience with VLAN design, trunking, inter VLAN routing, and network segmentation Hands on experience with wireless networking (802.1x authentication, enterprise Wi Fi deployment, troubleshooting RF issues) Proficient in network monitoring, analysis, and troubleshooting using tools such as Wireshark, SolarWinds, PRTG, or similar Experience with network automation and scripting (e.g., Python, Ansible, or PowerShell) for configuration management and monitoring Familiarity with cloud networking (Azure/AWS VPCs, VPN gateways, ExpressRoute/Direct Connect) Proven ability to implement and support high availability solutions (redundant links, HSRP/VRRP, load balancing) Experience with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Strong troubleshooting skills for resolving complex connectivity, performance, and security issues Experience supporting remote access solutions and secure remote working environments Comfortable working in an ITIL based service management environment, including incident, problem, and change management processes Desirable Experience with SD WAN technologies and deployment Knowledge of VoIP systems and network QoS Experience working with monitoring tools and network logs Awareness of load balancing, failover routing, and redundancy protocols (HSRP, VRRP) Company Profile Ensure customer satisfaction is our number one priorityBe true to your work and go the extra mile to deliver on your promiseHave the strength to make a difference and don't be afraid to constructively challenge the status quoBe innovative and do all that is reasonable to deliver a positive outcomeGiving your time and energy in the best interests of the Company Customer Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Desirable (Not Essential): Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect - Associate ITIL Foundation
Jan 01, 2026
Full time
Benefits 25 days holiday entitlement rising to 28 days after 5 plus years' service Holiday Purchase Scheme 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Mon & Fri optional WFH days Business Unit: Services Reporting to: Workplace Operations Team Leader Location/site: Caerphilly with potential to travel to other Ci/customer sites Vetting requirements: Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description We are seeking a skilled and proactive Network Operations Support Engineer to join our Workplace Services team. This role focuses on the operational delivery and technical support of network infrastructure for our clients. Provide 2nd/3rd line support for network related incidents and service requests Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) Monitor network performance and implement improvements for uptime and security Assist with network design and implementation for new projects and client onboarding Respond to escalations and resolve complex technical issues promptly Maintain accurate documentation of network configurations and changes Liaise with vendors and suppliers for hardware/software procurement and support Ensure compliance with security standards and best practices Participate in an on call rota to provide out of hours support as required Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Participation in an on call rota is expected, providing out of hours support for critical incidents and urgent client requirements. On call duties are shared across the team and may occasionally require evening or weekend work. Experience and Skills Essential Significant experience supporting and troubleshooting complex multi site LAN/WAN environments Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper) In depth knowledge of routing protocols (OSPF, BGP, EIGRP) and dynamic routing configuration Strong understanding of network security concepts, including firewall rule sets, VPNs (IPSec, SSL), and intrusion prevention systems Experience with VLAN design, trunking, inter VLAN routing, and network segmentation Hands on experience with wireless networking (802.1x authentication, enterprise Wi Fi deployment, troubleshooting RF issues) Proficient in network monitoring, analysis, and troubleshooting using tools such as Wireshark, SolarWinds, PRTG, or similar Experience with network automation and scripting (e.g., Python, Ansible, or PowerShell) for configuration management and monitoring Familiarity with cloud networking (Azure/AWS VPCs, VPN gateways, ExpressRoute/Direct Connect) Proven ability to implement and support high availability solutions (redundant links, HSRP/VRRP, load balancing) Experience with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Strong troubleshooting skills for resolving complex connectivity, performance, and security issues Experience supporting remote access solutions and secure remote working environments Comfortable working in an ITIL based service management environment, including incident, problem, and change management processes Desirable Experience with SD WAN technologies and deployment Knowledge of VoIP systems and network QoS Experience working with monitoring tools and network logs Awareness of load balancing, failover routing, and redundancy protocols (HSRP, VRRP) Company Profile Ensure customer satisfaction is our number one priorityBe true to your work and go the extra mile to deliver on your promiseHave the strength to make a difference and don't be afraid to constructively challenge the status quoBe innovative and do all that is reasonable to deliver a positive outcomeGiving your time and energy in the best interests of the Company Customer Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Desirable (Not Essential): Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect - Associate ITIL Foundation
CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
A leading ICT supplier in Caerphilly is seeking a skilled Network Operations Support Engineer to deliver operational support for network infrastructure. Responsibilities include providing 2nd/3rd line support for network incidents, configuring enterprise switches, routers, and firewalls, and monitoring network performance. The ideal candidate should possess solid experience in LAN/WAN environments, advanced network security knowledge, and proficiency in network monitoring tools. A strong commitment to customer satisfaction is essential.
Jan 01, 2026
Full time
A leading ICT supplier in Caerphilly is seeking a skilled Network Operations Support Engineer to deliver operational support for network infrastructure. Responsibilities include providing 2nd/3rd line support for network incidents, configuring enterprise switches, routers, and firewalls, and monitoring network performance. The ideal candidate should possess solid experience in LAN/WAN environments, advanced network security knowledge, and proficiency in network monitoring tools. A strong commitment to customer satisfaction is essential.
Onsite IT Support Engineer 5 Days Onsite Birmingham £150/day Outside IR35 We re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate to apply.
Jan 01, 2026
Contractor
Onsite IT Support Engineer 5 Days Onsite Birmingham £150/day Outside IR35 We re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate to apply.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Jan 01, 2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
2nd/3rd Line IT Network Support Engineer Salary: £40k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator click apply for full job details
Dec 18, 2025
Full time
2nd/3rd Line IT Network Support Engineer Salary: £40k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator click apply for full job details
2nd Line Network Engineer Location: Peterborough, UK (2-3 days in office) Salary: £40,000-£45,000 per annum Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off We're looking for a skilled 2nd Line Network Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to keep our networks running smoothly click apply for full job details
Dec 18, 2025
Full time
2nd Line Network Engineer Location: Peterborough, UK (2-3 days in office) Salary: £40,000-£45,000 per annum Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off We're looking for a skilled 2nd Line Network Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to keep our networks running smoothly click apply for full job details
System Recruitment
Ratcliffe On The Wreake, Leicestershire
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
Nov 03, 2025
Full time
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
