Air Conditioning Technical Manager

Job Title: Air Conditioning and Refrigeration Technical Manager

Reports To: Managing Director

Direct Reports: TBA

Salary Range: £50,000.00 - £60,000.00

Hours: 9am 5pm, Monday to Friday.

Position Summary

The Air Conditioning and Refrigeration Technical Manager is a pivotal role, providing technical expertise, leadership, and operational oversight for the installation, maintenance, and servicing of air conditioning systems. The position combines hands-on technical problem-solving with strategic management, ensuring projects are completed to the highest standards, teams are well-supported, and clients receive exceptional service.

Key Responsibilities

1. Technical Support & Expertise

Provide expert advice and troubleshooting support to engineers, clients, on all air conditioning systems (split, multi-split, VRF, VRV, chillers).

Assist with system design, fault diagnosis, and repair procedures.

Offer guidance on correct installation, commissioning, maintenance, and operational best practices.

2. Product Knowledge & Industry Awareness

Maintain up-to-date knowledge of air conditioning products, specifications, applications, and limitations.

Keep informed of emerging technologies, regulations (including F-Gas), and industry best practices.

Recommend new products or solutions to improve service delivery.

3. Project Management

• Oversee the technical aspects of projects, ensuring they are delivered on time, within budget, and to quality standards.
• Coordinate with other departments (e.g. Service /Accounts) for seamless project delivery.
• Manage technical documentation, drawings, and compliance records.

4. Team Leadership & Development

• Lead, mentor, and motivate engineers and technicians, promoting continuous learning and skills development.
• Conduct performance reviews, identify training needs, and organise upskilling opportunities.

5. Quality Assurance & Compliance

• Ensure all work meets company policies, safety regulations, and industry best practices.
• Conduct site inspections and monitor service delivery to maintain consistent quality standards.
• Implement corrective actions where deficiencies are identified.

6. Client Relations & Customer Service

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Handle technical inquiries, resolve complaints, and ensure high levels of customer satisfaction.

7. Warranty Management

• Oversee the warranty process, authorise warranty replacements and labour allowances, and monitor claim trends.
• Investigate warranty issues and work with suppliers/manufacturers to resolve problems and implement preventive measures.

8. Commercial Awareness & Operational Efficiency

• Monitor project budgets, cost control measures, and profitability targets.
• Identify opportunities for operational improvements and efficiency gains.
• Assist in tendering, quoting, and technical evaluations for potential projects.

Essential Skills & Qualifications

• Extensive knowledge of air conditioning systems, fault finding, design, and installation.
• Engineering background with relevant qualifications (NVQ Level 2 or 3, City & Guilds 2079 F-Gas certification, or equivalent). Time served will be considered with references.
• Proven track record in team leadership and technical management.
• Strong communication skills verbal, written, and interpersonal.
• Excellent problem-solving and decision-making ability.
• Competence in project planning, organisation, and delivery.
• Strong customer service focus.
• Commercial and financial awareness.
• Full UK driving licence.

Desirable

• IOSH or NEBOSH Health & Safety certification.
• Experience in Building Management Systems (BMS).
• Experience working with large-scale HVAC projects.
• CAD experience preferred

Salary: Competitive, based on experience
Benefits: Company vehicle and telephone, pension, healthcare, training opportunities, on road allowances.

If this sounds like you, please send George your cv in the first instance for discrete discussion.