At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Mar 13, 2026
Full time
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Mar 12, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerremote type: In Officelocations: Milton Keynes, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-113972 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Mar 07, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. About The Role We are exploring conversations with experienced Account Managers to join us here at Six Degrees. If you have previously been the primary commercial and strategic engagement point in previous roles and would like to be the main point of contact between Six Degrees and our customer base we'd love to hear from you. Our sales team are responsible for increasing sales activity and growing revenue within our accounts. Our Accounts Managers are responsible for developing strong relationships with customers, connecting with key business stakeholders and preparing sales reports. Role Requirements Th role involves establishing relationships with clients, developing a deep understanding of their challenges, building a detailed knowledge of Six Degrees products and capabilities, and ultimately ensuring we are best placed to capitalise on any new business opportunities as they arise. If you have previously delivered client-focused solutions to customer needs and have strong experience of managing multiple account projects at a time in the MSP sector, we'd love to hear from you. We believe it's important that candidates have an understanding of key issues in the sector that are driving spend and significant experience of managing an account base. Experience in dynamic technology or SaaS sales settings is beneficial. What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment - our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we've created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!
Mar 06, 2026
Full time
Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. About The Role We are exploring conversations with experienced Account Managers to join us here at Six Degrees. If you have previously been the primary commercial and strategic engagement point in previous roles and would like to be the main point of contact between Six Degrees and our customer base we'd love to hear from you. Our sales team are responsible for increasing sales activity and growing revenue within our accounts. Our Accounts Managers are responsible for developing strong relationships with customers, connecting with key business stakeholders and preparing sales reports. Role Requirements Th role involves establishing relationships with clients, developing a deep understanding of their challenges, building a detailed knowledge of Six Degrees products and capabilities, and ultimately ensuring we are best placed to capitalise on any new business opportunities as they arise. If you have previously delivered client-focused solutions to customer needs and have strong experience of managing multiple account projects at a time in the MSP sector, we'd love to hear from you. We believe it's important that candidates have an understanding of key issues in the sector that are driving spend and significant experience of managing an account base. Experience in dynamic technology or SaaS sales settings is beneficial. What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment - our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we've created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We are looking for a passionate Marketing Operations Manager to join our talented Marketing team. This role will focus primarily on the strategic consulting supporting the execution of marketing campaigns owned by the field marketing team and oversees the automation process including campaign creation, nurturing and distribution. We are looking for an expert in Marketo marketing automation to segment our target prospects and ensure Veeva communications are sent to the right person at the right time. This is a huge opportunity to help to build the technology, processes, and best practices to optimize marketing campaign performance. The ideal candidate must have proven working knowledge of Marketo marketing automation best practices, and marketing analytics. What You'll Do Will be responsible for analyzing and interpreting campaign trends to provide early insights into evolving best practices. Will research and proactively communicate new marketing automation trends to optimize channel outreach, program conversions, and overall target database engagement Will manage global campaign consulting services to guide our field marketers on how to build best practice campaign journeys, enhanced nurture programs, and persona focused segmentation Will be responsible for establishing and maintaining strategic partnerships with key global marketing and sales stakeholders. Will proactively provide strategic recommendations for campaign performance enhancement and implementing solutions to reach quarterly marketing and sales performance objectives Will manage the development of recurring training and ongoing support of Marketo marketing automation topics such as persona based data segmentation, Marketo engagement studio best practices, and email testing Will own the delivery of campaign performance metrics and provide proactive recommendations for maximizing funnel conversion, campaign influence, and spend optimization. Will be the primary lead for our Veeva Summit event reporting, fully capable of providing weekly and post event analytics Requirements 5+ years of experience in a fast growth B2B enterprise software (SaaS) company supporting ABM campaign deployment and optimization with a strong understanding of key marketing concepts Marketo and Sigma (or equivalent) proven working knowledge/certification required Strong understanding of B2B enterprise marketing processes including campaign planning, execution, Q&A testing, and conversion metrics Persona focused database segmentation and augmentation expertise Strong excel expertise Ability to build relationships working in a cross functional global environment Demonstrates analytical capabilities by translating marketing data into insights through storytelling that drive impactful and measurable change Critical thinking, attention to detail, and problem solving skills required Hands on, strong team player with a positive attitude and excellent oral and written English communication skills Ability to own and deliver on multiple strategic projects under aggressive timelines Proven ability to excel in a dynamic, fast paced environment Bachelor's degree required Nice to Have Tableau desktop (creator) experience or equivalent Basic knowledge of SQL or other database expertise Advanced technical skills in HTML coding, CSS, JavaScript Digital marketing knowledge: web tracking, Google Analytics Vendor management experience Life sciences industry experience is a plus Perks & Benefits The chance to work with a genuine market leader Opportunities for progression - the sky is the limit! Incredible support from the wider team, and a best in class tech stack to help you be successful in your role Work anywhere policy - Yes, you can utilize our office spaces, or work remotely when you need to A wide range of perks & benefits - Don't just take our word for it, apply here and find out more! Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
Feb 27, 2026
Full time
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We are looking for a passionate Marketing Operations Manager to join our talented Marketing team. This role will focus primarily on the strategic consulting supporting the execution of marketing campaigns owned by the field marketing team and oversees the automation process including campaign creation, nurturing and distribution. We are looking for an expert in Marketo marketing automation to segment our target prospects and ensure Veeva communications are sent to the right person at the right time. This is a huge opportunity to help to build the technology, processes, and best practices to optimize marketing campaign performance. The ideal candidate must have proven working knowledge of Marketo marketing automation best practices, and marketing analytics. What You'll Do Will be responsible for analyzing and interpreting campaign trends to provide early insights into evolving best practices. Will research and proactively communicate new marketing automation trends to optimize channel outreach, program conversions, and overall target database engagement Will manage global campaign consulting services to guide our field marketers on how to build best practice campaign journeys, enhanced nurture programs, and persona focused segmentation Will be responsible for establishing and maintaining strategic partnerships with key global marketing and sales stakeholders. Will proactively provide strategic recommendations for campaign performance enhancement and implementing solutions to reach quarterly marketing and sales performance objectives Will manage the development of recurring training and ongoing support of Marketo marketing automation topics such as persona based data segmentation, Marketo engagement studio best practices, and email testing Will own the delivery of campaign performance metrics and provide proactive recommendations for maximizing funnel conversion, campaign influence, and spend optimization. Will be the primary lead for our Veeva Summit event reporting, fully capable of providing weekly and post event analytics Requirements 5+ years of experience in a fast growth B2B enterprise software (SaaS) company supporting ABM campaign deployment and optimization with a strong understanding of key marketing concepts Marketo and Sigma (or equivalent) proven working knowledge/certification required Strong understanding of B2B enterprise marketing processes including campaign planning, execution, Q&A testing, and conversion metrics Persona focused database segmentation and augmentation expertise Strong excel expertise Ability to build relationships working in a cross functional global environment Demonstrates analytical capabilities by translating marketing data into insights through storytelling that drive impactful and measurable change Critical thinking, attention to detail, and problem solving skills required Hands on, strong team player with a positive attitude and excellent oral and written English communication skills Ability to own and deliver on multiple strategic projects under aggressive timelines Proven ability to excel in a dynamic, fast paced environment Bachelor's degree required Nice to Have Tableau desktop (creator) experience or equivalent Basic knowledge of SQL or other database expertise Advanced technical skills in HTML coding, CSS, JavaScript Digital marketing knowledge: web tracking, Google Analytics Vendor management experience Life sciences industry experience is a plus Perks & Benefits The chance to work with a genuine market leader Opportunities for progression - the sky is the limit! Incredible support from the wider team, and a best in class tech stack to help you be successful in your role Work anywhere policy - Yes, you can utilize our office spaces, or work remotely when you need to A wide range of perks & benefits - Don't just take our word for it, apply here and find out more! Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
Feb 27, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
