About the Opportunity Contentful Solution Architects are principally outwards-facing. They are trusted advisors to technologists, developers, content creators, and product teams. As a Senior Solution Architect, you'll partner with international customers and digital agencies post-sale-helping visionary brands turn ideas into scalable digital experiences. You'll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, and guiding teams through architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements. Beyond direct customer impact, you'll bring back insights that shape Contentful itself. Your first hand knowledge of how organisations use our platform will provide real world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others What you need to be successful? Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience 5+ years in a customer facing Solution Architect, Technical Consultant, or Implementation Consultant role. Consulting experience is preferred; candidates must have experience leading technical discussions with both technical and non technical stakeholders. Proven expertise with API first, composable content platforms (i.e. Contentful, Contentstack, Sanity); experience with legacy CMS platforms (i.e. Drupal, AEM, Sitecore) a plus Strong understanding of composable/MACH principles, headless CMS architecture, and best practices for building content driven applications Professional experience designing or implementing microservices based architectures and transitioning away from monolithic systems Hands on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud based microservices Developer level skills in at least one programming language (e.g., JavaScript ES6, Node.js, Ruby, .NET, Swift, Java, Python, PHP) Familiarity with web rendering approaches (server side, client side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby) Experience with commerce and marketing technology platforms, as well as personalisation, experimentation, and analytics tools (preferred) Strong presentation, interpersonal, and facilitation skills-able to engage technical and non technical audiences, lead discovery sessions, and influence decision making Experience creating and delivering both in person and virtual workshops, training, or educational content Well organised, with the ability to manage multiple concurrent projects, meet tight deadlines, and thrive in a fast paced environment Fluency in English and German or French What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Jan 01, 2026
Full time
About the Opportunity Contentful Solution Architects are principally outwards-facing. They are trusted advisors to technologists, developers, content creators, and product teams. As a Senior Solution Architect, you'll partner with international customers and digital agencies post-sale-helping visionary brands turn ideas into scalable digital experiences. You'll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, and guiding teams through architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements. Beyond direct customer impact, you'll bring back insights that shape Contentful itself. Your first hand knowledge of how organisations use our platform will provide real world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others What you need to be successful? Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience 5+ years in a customer facing Solution Architect, Technical Consultant, or Implementation Consultant role. Consulting experience is preferred; candidates must have experience leading technical discussions with both technical and non technical stakeholders. Proven expertise with API first, composable content platforms (i.e. Contentful, Contentstack, Sanity); experience with legacy CMS platforms (i.e. Drupal, AEM, Sitecore) a plus Strong understanding of composable/MACH principles, headless CMS architecture, and best practices for building content driven applications Professional experience designing or implementing microservices based architectures and transitioning away from monolithic systems Hands on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud based microservices Developer level skills in at least one programming language (e.g., JavaScript ES6, Node.js, Ruby, .NET, Swift, Java, Python, PHP) Familiarity with web rendering approaches (server side, client side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby) Experience with commerce and marketing technology platforms, as well as personalisation, experimentation, and analytics tools (preferred) Strong presentation, interpersonal, and facilitation skills-able to engage technical and non technical audiences, lead discovery sessions, and influence decision making Experience creating and delivering both in person and virtual workshops, training, or educational content Well organised, with the ability to manage multiple concurrent projects, meet tight deadlines, and thrive in a fast paced environment Fluency in English and German or French What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine succes s Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirement s Use analytics data and other measurement tools to understand where usage of the product can be approved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolutio n Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
Jan 01, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine succes s Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirement s Use analytics data and other measurement tools to understand where usage of the product can be approved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolutio n Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Revenue Growth and account penetration o Develop and execute a comprehensive business development plan for the UK telecom and Service Operators market to drive revenue growth.o Identify and evaluate market trends, customer needs, and competitor activities to ensure the organization's competitive advantage.o Establish and maintain BD key performance indicators (KPIs) to track and report on business growth progress regularly. New Business Opportunities: o Identify, assess, and create new business opportunities in alignment with the company's strategic growth goals.o Formulate and execute plans to enter existing and new accounts, develop new account network, and expand existing account relationships Relationship Building with Senior Stakeholders: o Cultivate and nurture strong relationships with senior stakeholders within our customer/prospect base.o Act as a primary point of contact for key customers, addressing their concerns, and ensuring their needs are met.o Leverage relationships to identify opportunities for cross-selling and upselling our products and services.# 4. Telecom Market Expertise:o Possess in-depth knowledge and expertise in the telecom industry, with a focus on UK market trends, technologies, and regulations.o Stay updated on emerging technologies and trends in the telecom sector and assess their potential impact on the company's offerings.o Provide guidance to the product development team to ensure our products and services align with market demands in the telecom sector.# 5. Understanding of RFX Processes:o Have a strong understanding of the Request for X (RFP, RFI, RFQ) process, particularly as it relates to the telecom and service operators industry.o Lead the development and submission of RFP responses, working closely with the sales and technical teams to ensure timely and accurate submissions.o Analyze RFP requirements, assess our capabilities, and recommend bid or no-bid decisions to maximize success rates.o Develop and maintain a repository of RFP responses, ensuring that they are up-to-date and compliant with industry standards. Qualifications Bachelor's degree in Business, technology, or a related field (MBA preferred). Proven track record of at least 8 years in technology and/ord telecom business development, sales, or a related role, with a minimum of 5 years in a senior manager capacity. Understanding of OEM/ODM business model and hardware/CPE Strong analytical and strategic thinking skills, with the ability to turn market insights into actionable plans. Exceptional negotiation, communication, and presentation skills. Ability to influence and build consensus across cross-functional teams. Multilingual skills, with proficiency in English and ideally, one European language. Market Analysis: Proficiency in market analysis tools and methodologies to evaluate market trends, competitor activities, and customer needs effectively. Collaborative Mindset: Ability to work collaboratively with cross-functional teams and departments to ensure the successful execution of business development strategies and initiatives. Capable of creating innovative business model proposals, demonstrating executive presence, and managing relationships effectively. Quick learner with excellent analytical and problem-solving abilities. Strong work ethic, team-player mentality, and ability to multitask efficiently. Soft Skills Adaptability: The ability to adapt to a dynamic and ever-changing business environment is essential. The UK Business Development Directormust be flexible and open to adjusting strategies and approaches as market conditions evolve. Influence and Persuasion: Strong interpersonal and persuasion skills are necessary to build and maintain relationships with senior stakeholders. The ability to influence and convince others, both within the organization and with customers, is critical. Problem-Solving: This role demands a strong problem-solving ability. Soft skills such as critical thinking, creative problem-solving, and the capacity to make informed decisions under pressure are essential for addressing complex market challenges. Cultural Sensitivity: Given the diversity of the European market and Taiwanese business practices, cultural sensitivity and awareness are crucial. Understanding and respecting cultural nuances and differences within the region will facilitate effective communication and relationship-building. Resilience: Business development can be a challenging field with ups and downs. The ability to bounce back from setbacks and maintain a positive attitude in the face of obstacles is a valuable soft skill for this role. Experience 15+ years with a proven track record of business development and sales/Business development, including at least 5 years of executive relationships/engagement with Tier 1 Telco operators. Deep understanding of Broadband Service Providers with a proven track record Minimum 8 years of managing technology support for OEMs, ODMs across telecom portfolios: broadband, CPE, wireless, Software Minimum 10 years of experiences responding, leading RFI, RFP, from a technology perspective Languages Native English speaker Second European language preferred (Spanish, French, German) Chinese a plus Location and working conditions UK based with regular visits to other European locations20-30% of time will be spent on the road and travelling across Europe and other geographies Direct reports Initially, this role is an individual contributor and will report to WNC's Europe Senior Vice President. Depending on performance this role will evolve to a team management role. Education Work Experience Language Skills Business Development, Business Relationship Management (BRM), Business-to-Business (B2B), Change Management, Commercial Awareness, Customer Analytics, Customer Intelligence, Customer Retentions, Executing Plans, Forecast Management, International Business Development, Market Opportunities, Market Potential, Market Share, Negotiation Strategies, New Business Development, Order Management, Partner Relationship Management (PRM), Positioning Strategies, Professional Presentation, Sales Operations, Sales Orders, Sales Territory Management, Shareholder Value, Strategic AlliancesWNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation.We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career!In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.
Jan 01, 2026
Full time
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Revenue Growth and account penetration o Develop and execute a comprehensive business development plan for the UK telecom and Service Operators market to drive revenue growth.o Identify and evaluate market trends, customer needs, and competitor activities to ensure the organization's competitive advantage.o Establish and maintain BD key performance indicators (KPIs) to track and report on business growth progress regularly. New Business Opportunities: o Identify, assess, and create new business opportunities in alignment with the company's strategic growth goals.o Formulate and execute plans to enter existing and new accounts, develop new account network, and expand existing account relationships Relationship Building with Senior Stakeholders: o Cultivate and nurture strong relationships with senior stakeholders within our customer/prospect base.o Act as a primary point of contact for key customers, addressing their concerns, and ensuring their needs are met.o Leverage relationships to identify opportunities for cross-selling and upselling our products and services.# 4. Telecom Market Expertise:o Possess in-depth knowledge and expertise in the telecom industry, with a focus on UK market trends, technologies, and regulations.o Stay updated on emerging technologies and trends in the telecom sector and assess their potential impact on the company's offerings.o Provide guidance to the product development team to ensure our products and services align with market demands in the telecom sector.# 5. Understanding of RFX Processes:o Have a strong understanding of the Request for X (RFP, RFI, RFQ) process, particularly as it relates to the telecom and service operators industry.o Lead the development and submission of RFP responses, working closely with the sales and technical teams to ensure timely and accurate submissions.o Analyze RFP requirements, assess our capabilities, and recommend bid or no-bid decisions to maximize success rates.o Develop and maintain a repository of RFP responses, ensuring that they are up-to-date and compliant with industry standards. Qualifications Bachelor's degree in Business, technology, or a related field (MBA preferred). Proven track record of at least 8 years in technology and/ord telecom business development, sales, or a related role, with a minimum of 5 years in a senior manager capacity. Understanding of OEM/ODM business model and hardware/CPE Strong analytical and strategic thinking skills, with the ability to turn market insights into actionable plans. Exceptional negotiation, communication, and presentation skills. Ability to influence and build consensus across cross-functional teams. Multilingual skills, with proficiency in English and ideally, one European language. Market Analysis: Proficiency in market analysis tools and methodologies to evaluate market trends, competitor activities, and customer needs effectively. Collaborative Mindset: Ability to work collaboratively with cross-functional teams and departments to ensure the successful execution of business development strategies and initiatives. Capable of creating innovative business model proposals, demonstrating executive presence, and managing relationships effectively. Quick learner with excellent analytical and problem-solving abilities. Strong work ethic, team-player mentality, and ability to multitask efficiently. Soft Skills Adaptability: The ability to adapt to a dynamic and ever-changing business environment is essential. The UK Business Development Directormust be flexible and open to adjusting strategies and approaches as market conditions evolve. Influence and Persuasion: Strong interpersonal and persuasion skills are necessary to build and maintain relationships with senior stakeholders. The ability to influence and convince others, both within the organization and with customers, is critical. Problem-Solving: This role demands a strong problem-solving ability. Soft skills such as critical thinking, creative problem-solving, and the capacity to make informed decisions under pressure are essential for addressing complex market challenges. Cultural Sensitivity: Given the diversity of the European market and Taiwanese business practices, cultural sensitivity and awareness are crucial. Understanding and respecting cultural nuances and differences within the region will facilitate effective communication and relationship-building. Resilience: Business development can be a challenging field with ups and downs. The ability to bounce back from setbacks and maintain a positive attitude in the face of obstacles is a valuable soft skill for this role. Experience 15+ years with a proven track record of business development and sales/Business development, including at least 5 years of executive relationships/engagement with Tier 1 Telco operators. Deep understanding of Broadband Service Providers with a proven track record Minimum 8 years of managing technology support for OEMs, ODMs across telecom portfolios: broadband, CPE, wireless, Software Minimum 10 years of experiences responding, leading RFI, RFP, from a technology perspective Languages Native English speaker Second European language preferred (Spanish, French, German) Chinese a plus Location and working conditions UK based with regular visits to other European locations20-30% of time will be spent on the road and travelling across Europe and other geographies Direct reports Initially, this role is an individual contributor and will report to WNC's Europe Senior Vice President. Depending on performance this role will evolve to a team management role. Education Work Experience Language Skills Business Development, Business Relationship Management (BRM), Business-to-Business (B2B), Change Management, Commercial Awareness, Customer Analytics, Customer Intelligence, Customer Retentions, Executing Plans, Forecast Management, International Business Development, Market Opportunities, Market Potential, Market Share, Negotiation Strategies, New Business Development, Order Management, Partner Relationship Management (PRM), Positioning Strategies, Professional Presentation, Sales Operations, Sales Orders, Sales Territory Management, Shareholder Value, Strategic AlliancesWNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation.We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career!In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 01, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Customer Success Manager (Dutch Speaker) Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day to day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission driven and that fit our ethos of being kind, curious and collaborative. About You 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities English and Dutch business fluency essential, German would be an added plus Clear verbal and written communicator Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference Private Healthcare with Bupa Life Assurance with Legal & General Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
Jan 01, 2026
Full time
Customer Success Manager (Dutch Speaker) Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day to day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission driven and that fit our ethos of being kind, curious and collaborative. About You 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities English and Dutch business fluency essential, German would be an added plus Clear verbal and written communicator Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office A technical challenge on a project that can make a difference Private Healthcare with Bupa Life Assurance with Legal & General Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
