As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority , you will have significant interaction with your clients, including regular meetings. Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team click apply for full job details
Jan 09, 2026
Full time
As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority , you will have significant interaction with your clients, including regular meetings. Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team click apply for full job details
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Jan 09, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Jan 09, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Jan 08, 2026
Full time
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Senior Solicitor - Large Loss, Belfast, Suit 5-10 yrs PQE. Overview An excellent opportunity has arisen for a Senior Solicitor with 5-10 years' PQE to join a highly regarded Large Loss team within a leading insurance litigation practice in Belfast. This role offers exposure to some of the most complex, high-value and sensitive claims in the market, including catastrophic injury and fatal accident matters. The successful candidate will work closely with a Lead Lawyer on headline cases while also managing their own caseload of significant claims, typically valued between £100,000 and £250,000. This is a role suited to an ambitious solicitor who enjoys technical challenge, responsibility and clear progression within a collaborative, high-performing team. The role offers a competitive salary of up to £65,000, reflecting experience and skill. Key Responsibilities Support the Lead Lawyer on complex High Court and catastrophic injury claims, including brain injury, spinal cord injury, amputation and fatal accident cases Manage your own caseload of high-value, multi-track injury claims from instruction through to resolution Provide clear, strategic and technically robust advice on indemnity, liability, quantum and causation Analyse complex medical, expert and financial evidence to identify key issues and inform case strategy Draft pleadings, witness statements and detailed technical reports Conduct witness interviews and attend conferences, mediations and Joint Settlement Meetings Build and maintain strong working relationships with senior claims handlers and insurer clients Mentor and support junior members of the team, contributing to their ongoing development Ensure accurate and compliant case management in line with LSNI requirements Essential Skills and Experience Qualified Solicitor with 5-10 years' PQE, ideally in large loss or complex injury litigation Strong understanding of indemnity, liability and quantum Demonstrable experience handling high-value or technically complex claims Confidence working with medical and expert evidence Excellent written and verbal communication skills Strong attention to detail with the ability to identify trends and anomalies Commercial, client-focused approach with confidence dealing with senior stakeholders Calm, organised and proactive working style, even under pressure What's on Offer Competitive salary up to £65,000 plus discretionary incentive scheme 35-hour working week (Monday - Friday, 9am - 5pm) Belfast-based role 25 days' annual leave, increasing with service (with option to buy/sell additional days) Private medical insurance (with option to extend to family cover) Health cash plan and 24/7 wellbeing support services Death in service and critical illness cover Income protection Pension scheme with employer contribution Cycle to Work, tech and season ticket loan schemes (post-probation) Access to a wide range of retail, leisure and lifestyle discounts At Pathway, we treat all applications with the highest level of confidentiality and professionalism. In line with GDPR regulations, your personal information will only be used for recruitment purposes, stored securely and never shared without your consent. You can request to have your data removed at any time
Jan 07, 2026
Full time
Senior Solicitor - Large Loss, Belfast, Suit 5-10 yrs PQE. Overview An excellent opportunity has arisen for a Senior Solicitor with 5-10 years' PQE to join a highly regarded Large Loss team within a leading insurance litigation practice in Belfast. This role offers exposure to some of the most complex, high-value and sensitive claims in the market, including catastrophic injury and fatal accident matters. The successful candidate will work closely with a Lead Lawyer on headline cases while also managing their own caseload of significant claims, typically valued between £100,000 and £250,000. This is a role suited to an ambitious solicitor who enjoys technical challenge, responsibility and clear progression within a collaborative, high-performing team. The role offers a competitive salary of up to £65,000, reflecting experience and skill. Key Responsibilities Support the Lead Lawyer on complex High Court and catastrophic injury claims, including brain injury, spinal cord injury, amputation and fatal accident cases Manage your own caseload of high-value, multi-track injury claims from instruction through to resolution Provide clear, strategic and technically robust advice on indemnity, liability, quantum and causation Analyse complex medical, expert and financial evidence to identify key issues and inform case strategy Draft pleadings, witness statements and detailed technical reports Conduct witness interviews and attend conferences, mediations and Joint Settlement Meetings Build and maintain strong working relationships with senior claims handlers and insurer clients Mentor and support junior members of the team, contributing to their ongoing development Ensure accurate and compliant case management in line with LSNI requirements Essential Skills and Experience Qualified Solicitor with 5-10 years' PQE, ideally in large loss or complex injury litigation Strong understanding of indemnity, liability and quantum Demonstrable experience handling high-value or technically complex claims Confidence working with medical and expert evidence Excellent written and verbal communication skills Strong attention to detail with the ability to identify trends and anomalies Commercial, client-focused approach with confidence dealing with senior stakeholders Calm, organised and proactive working style, even under pressure What's on Offer Competitive salary up to £65,000 plus discretionary incentive scheme 35-hour working week (Monday - Friday, 9am - 5pm) Belfast-based role 25 days' annual leave, increasing with service (with option to buy/sell additional days) Private medical insurance (with option to extend to family cover) Health cash plan and 24/7 wellbeing support services Death in service and critical illness cover Income protection Pension scheme with employer contribution Cycle to Work, tech and season ticket loan schemes (post-probation) Access to a wide range of retail, leisure and lifestyle discounts At Pathway, we treat all applications with the highest level of confidentiality and professionalism. In line with GDPR regulations, your personal information will only be used for recruitment purposes, stored securely and never shared without your consent. You can request to have your data removed at any time
Senior Household Claims Handler Bolton 26,500- 30,000 Ready for more complex claims, more influence, and more autonomy? This senior role lets you lead on tricky cases, support junior handlers, and act as a technical voice in the team. What you'll be doing: Senior Household Claims Handler Handling higher-complexity household claims from start to finish. Making confident judgement calls on cover, liability, and settlement. Guiding junior handlers and supporting quality checks. Working closely with suppliers and loss adjusters. Helping strengthen claims processes and best practice. What you need: Senior Household Claims Handler Household claims handling experience. Strong technical understanding and the ability to mentor others. Excellent communication and negotiation skills. Confident decision-maker with solid organisation. The offer: Senior Household Claims Handler A supportive team, structured progression, flexible working, great benefits, and full backing for industry qualifications. How to apply: Senior Household Claims Handler Send your CV and we'll arrange a chat. Apply now.
Jan 05, 2026
Full time
Senior Household Claims Handler Bolton 26,500- 30,000 Ready for more complex claims, more influence, and more autonomy? This senior role lets you lead on tricky cases, support junior handlers, and act as a technical voice in the team. What you'll be doing: Senior Household Claims Handler Handling higher-complexity household claims from start to finish. Making confident judgement calls on cover, liability, and settlement. Guiding junior handlers and supporting quality checks. Working closely with suppliers and loss adjusters. Helping strengthen claims processes and best practice. What you need: Senior Household Claims Handler Household claims handling experience. Strong technical understanding and the ability to mentor others. Excellent communication and negotiation skills. Confident decision-maker with solid organisation. The offer: Senior Household Claims Handler A supportive team, structured progression, flexible working, great benefits, and full backing for industry qualifications. How to apply: Senior Household Claims Handler Send your CV and we'll arrange a chat. Apply now.
We are an FCA-regulated claims management company with permission to advise, investigate, and represent clients. Due to continued growth, we are seeking a personal injury solicitor or a senior litigation executive with experience in claimants' personal injury claims, accident management and credit hire to manage a portfolio of cases and a team of claim handlers. This role offers an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel in their career and contribute to the firm's next level of success. You are expected to conduct and manage all aspects of the caseload, including making informed decisions that require the exercise of judgment. You must have a comprehensive knowledge of CPR, the OIC portal, the MOJ Claims portal, claims tracks, and costs. Additionally, you should be able to work independently and handle cases from beginning to end. While duties may vary depending on the type and nature of each case, your typical responsibilities will be: Assess and advise on the prospects of success, including the likelihood of claim settlement. Advising clients Reviewing liability, quantum and credit hire eligibility Negotiating settlements Draft letters of claim Instruct medical and various experts. Assess and advise on the expert reports. Reviewing offers received and advising clients. Reviewing defences and preparing replies Progress claims proactively and proportionately. Act as the first and primary contact for clients on a day-to-day basis. Meet the KPI targets. This role is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.
Jan 03, 2026
Full time
We are an FCA-regulated claims management company with permission to advise, investigate, and represent clients. Due to continued growth, we are seeking a personal injury solicitor or a senior litigation executive with experience in claimants' personal injury claims, accident management and credit hire to manage a portfolio of cases and a team of claim handlers. This role offers an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel in their career and contribute to the firm's next level of success. You are expected to conduct and manage all aspects of the caseload, including making informed decisions that require the exercise of judgment. You must have a comprehensive knowledge of CPR, the OIC portal, the MOJ Claims portal, claims tracks, and costs. Additionally, you should be able to work independently and handle cases from beginning to end. While duties may vary depending on the type and nature of each case, your typical responsibilities will be: Assess and advise on the prospects of success, including the likelihood of claim settlement. Advising clients Reviewing liability, quantum and credit hire eligibility Negotiating settlements Draft letters of claim Instruct medical and various experts. Assess and advise on the expert reports. Reviewing offers received and advising clients. Reviewing defences and preparing replies Progress claims proactively and proportionately. Act as the first and primary contact for clients on a day-to-day basis. Meet the KPI targets. This role is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.
A dynamic insurance organisation in London is seeking a Senior Claims Handler for the Professional Lines Division. This role requires deep experience in the Lloyd's and London Market, with responsibilities including managing claims, defining strategies, and collaborating with various stakeholders. The ideal candidate should have extensive knowledge in specialty insurance and the regulatory landscape. This position offers competitive benefits and supports professional development.
Jan 01, 2026
Full time
A dynamic insurance organisation in London is seeking a Senior Claims Handler for the Professional Lines Division. This role requires deep experience in the Lloyd's and London Market, with responsibilities including managing claims, defining strategies, and collaborating with various stakeholders. The ideal candidate should have extensive knowledge in specialty insurance and the regulatory landscape. This position offers competitive benefits and supports professional development.
Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Jan 01, 2026
Full time
Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Jan 01, 2026
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Jan 01, 2026
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
