Job Title: Senior Agile Delivery Manager Pay up to £57,946 - £75,748, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Ready to lead the charge in Agile delivery? Are you an inspiring leader who knows how to build high-performing teams and deliver exceptional digital products? Do you thrive in a fast-paced, collaborative environment where innova click apply for full job details
Dec 29, 2025
Full time
Job Title: Senior Agile Delivery Manager Pay up to £57,946 - £75,748, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Ready to lead the charge in Agile delivery? Are you an inspiring leader who knows how to build high-performing teams and deliver exceptional digital products? Do you thrive in a fast-paced, collaborative environment where innova click apply for full job details
About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details
Dec 29, 2025
Full time
About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details
Our client are a global delivery solution provider who offer a seamless cross-border trade to their Multi-National clients . Their e-commerce solutions are backed by their innovative tech, excellent customer service and extensive logistics expertise. Due to expansion they are now looking for a new Senior Business Development Manager who will be responsible for the successful acquisition of high-qua click apply for full job details
Dec 29, 2025
Full time
Our client are a global delivery solution provider who offer a seamless cross-border trade to their Multi-National clients . Their e-commerce solutions are backed by their innovative tech, excellent customer service and extensive logistics expertise. Due to expansion they are now looking for a new Senior Business Development Manager who will be responsible for the successful acquisition of high-qua click apply for full job details
About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details
Dec 29, 2025
Full time
About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details
Contracts Manager - Fit Out / Refurbishment Location: Hertfordshire (with UK travel) Salary: £60,000 - £75,000 + Package (DOE) A reputable and growing fit-out contractor is seeking an experienced Contracts Manager to support the delivery of a range of projects across the UK. This senior position involves managing multiple schemes concurrently, ensuring they are completed safely, on programme and to click apply for full job details
Dec 29, 2025
Full time
Contracts Manager - Fit Out / Refurbishment Location: Hertfordshire (with UK travel) Salary: £60,000 - £75,000 + Package (DOE) A reputable and growing fit-out contractor is seeking an experienced Contracts Manager to support the delivery of a range of projects across the UK. This senior position involves managing multiple schemes concurrently, ensuring they are completed safely, on programme and to click apply for full job details
Job Introduction We have an opportunity as a Supported Living Manager (who will also be the Registered Manager) to join our services in Salford and Bolton where we provide 24 hour supported living support for adults that live with Learning Disabilities and additional health issues. As Supported Living Manager, you will be responsible for 18 homes across the area. We endeavour to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centred way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit organisation. Whatever your reason, you'll enjoy working with like-minded people who believe in inspiring people to create positive change. Role Responsibility As the Supported Living Manager, your focus will always be on ensuring the delivery of consistently high-quality services. You and your team will develop and maintain flexible and realistic support plans using our excellent digital care management system in collaboration with the people we support, family members and other professionals. You will be responsible for everyday operational management. This position would also suit a Team Manager/Team Leader someone who currently has management responsibilities, who is looking to take that next step in their career into a more senior management position. You will be managing a team through a time of change and having a background in a supporting living setting will be an advantage. Flexibility is essential and you should also have a full driving license and access to a car. The Ideal Candidate Desirable Experience and Skills Demonstrable management experience within the care sector, customer service environments, or broader business operations. Ideally, prior experience working within the learning disability sector. Exceptional candidates without this background may still be considered. Strong understanding of Care Quality Commission (CQC) regulations, with the ability to effectively apply this knowledge in the management of regulated services. A track record of enhancing service delivery through creative thinking, innovation, and continuous improvement. Experience overseeing multiple properties, service locations, or small business units. Comprehensive understanding & knowledge of supported living models, including operational and person-centred care principles. Experience managing budgets, with a clear understanding of financial controls and the ability to maintain services within agreed financial parameters. Skilled in team leadership, managing staff teams, including talent development, performance management, and fostering a positive workplace culture. Personal qualities that inspire and motivate staff, with the ability to delegate effectively and nurture leadership within the team. Excellent verbal and written communication skills, with the ability to engage confidently with diverse audiences. Ability to work collaboratively with Commissioners, external stakeholders, regulatory bodies, and other partners involved in service delivery. Willingness to participate in an on-call rota as part of service management responsibilities. About us Across the varied regions, sectors and settings we operate within, our organization is held together by a shared vision - and our people are connected by the same values. These include belief in potential, creating environments where everyone can thrive, confidence in communication, embracing positive change and always treating each other as individuals. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Supported Living Manager JDPS1 (2).pdf Apply
Dec 29, 2025
Full time
Job Introduction We have an opportunity as a Supported Living Manager (who will also be the Registered Manager) to join our services in Salford and Bolton where we provide 24 hour supported living support for adults that live with Learning Disabilities and additional health issues. As Supported Living Manager, you will be responsible for 18 homes across the area. We endeavour to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centred way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit organisation. Whatever your reason, you'll enjoy working with like-minded people who believe in inspiring people to create positive change. Role Responsibility As the Supported Living Manager, your focus will always be on ensuring the delivery of consistently high-quality services. You and your team will develop and maintain flexible and realistic support plans using our excellent digital care management system in collaboration with the people we support, family members and other professionals. You will be responsible for everyday operational management. This position would also suit a Team Manager/Team Leader someone who currently has management responsibilities, who is looking to take that next step in their career into a more senior management position. You will be managing a team through a time of change and having a background in a supporting living setting will be an advantage. Flexibility is essential and you should also have a full driving license and access to a car. The Ideal Candidate Desirable Experience and Skills Demonstrable management experience within the care sector, customer service environments, or broader business operations. Ideally, prior experience working within the learning disability sector. Exceptional candidates without this background may still be considered. Strong understanding of Care Quality Commission (CQC) regulations, with the ability to effectively apply this knowledge in the management of regulated services. A track record of enhancing service delivery through creative thinking, innovation, and continuous improvement. Experience overseeing multiple properties, service locations, or small business units. Comprehensive understanding & knowledge of supported living models, including operational and person-centred care principles. Experience managing budgets, with a clear understanding of financial controls and the ability to maintain services within agreed financial parameters. Skilled in team leadership, managing staff teams, including talent development, performance management, and fostering a positive workplace culture. Personal qualities that inspire and motivate staff, with the ability to delegate effectively and nurture leadership within the team. Excellent verbal and written communication skills, with the ability to engage confidently with diverse audiences. Ability to work collaboratively with Commissioners, external stakeholders, regulatory bodies, and other partners involved in service delivery. Willingness to participate in an on-call rota as part of service management responsibilities. About us Across the varied regions, sectors and settings we operate within, our organization is held together by a shared vision - and our people are connected by the same values. These include belief in potential, creating environments where everyone can thrive, confidence in communication, embracing positive change and always treating each other as individuals. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Supported Living Manager JDPS1 (2).pdf Apply
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . As a Technical Project Manager, you are the engine that keeps innovation moving. You own the delivery of engineering activities across multiple new product development projects within a franchise - ensuring they are delivered on time, on budget, and to SharkNinja's uncompromising quality standards. You are the glue across teams - aligning engineers, designers, marketers, quality, and leadership - and ensuring that decision-making, priorities, and execution stay locked together globally. What You'll Be Doing You will: Jointly lead new product development from concept through mass production, partnering closely with Engineering and Design You own the WHY and WHEN Your Engineering counterparts own the HOW Act as the central point of alignment between global engineering teams, ensuring clarity of direction, priorities, and delivery Translate complex engineering challenges into clear insights and decisions for non-technical, cross-functional stakeholders Maintain deep technical understanding of day-to-day engineering challenges and support hands-on technical activities where needed Drive engineering schedules, milestones, and deliverables - ensuring plans stay on track and retailer requirements are met Monitor progress rigorously and report transparently on risks, issues, and decision points Coordinate development, validation, and sign-off of testing and performance activities that underpin 5-star products and compelling consumer demonstrations Partner with global teams to resolve problems, improve efficiency, and continuously raise the bar on execution Present concise, impactful updates to senior stakeholders, including executive leadership Own project spend, proactively flag risks, manage budgets, and report monthly to Finance What We're Looking For You'll bring: An Engineering or Science background 2+ years' experience in project management or an engineering role (project management experience strongly preferred) Experience delivering projects end-to-end - ideally within consumer products, plastics, or high-volume manufacturing Strong technical understanding of manufacturing processes, constraints, and trade-offs Confidence presenting to senior stakeholders (board / executive exposure is a plus) Excellent communication skills - able to dismantle complex problems and align diverse teams A hands-on mindset and bias for action in fast-paced, high-pressure environments Strong Microsoft Office skills (Excel, PowerPoint) Budget management experience is desirable, but not essential CAD exposure (SolidWorks or CREO) is a plus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Dec 29, 2025
Full time
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . As a Technical Project Manager, you are the engine that keeps innovation moving. You own the delivery of engineering activities across multiple new product development projects within a franchise - ensuring they are delivered on time, on budget, and to SharkNinja's uncompromising quality standards. You are the glue across teams - aligning engineers, designers, marketers, quality, and leadership - and ensuring that decision-making, priorities, and execution stay locked together globally. What You'll Be Doing You will: Jointly lead new product development from concept through mass production, partnering closely with Engineering and Design You own the WHY and WHEN Your Engineering counterparts own the HOW Act as the central point of alignment between global engineering teams, ensuring clarity of direction, priorities, and delivery Translate complex engineering challenges into clear insights and decisions for non-technical, cross-functional stakeholders Maintain deep technical understanding of day-to-day engineering challenges and support hands-on technical activities where needed Drive engineering schedules, milestones, and deliverables - ensuring plans stay on track and retailer requirements are met Monitor progress rigorously and report transparently on risks, issues, and decision points Coordinate development, validation, and sign-off of testing and performance activities that underpin 5-star products and compelling consumer demonstrations Partner with global teams to resolve problems, improve efficiency, and continuously raise the bar on execution Present concise, impactful updates to senior stakeholders, including executive leadership Own project spend, proactively flag risks, manage budgets, and report monthly to Finance What We're Looking For You'll bring: An Engineering or Science background 2+ years' experience in project management or an engineering role (project management experience strongly preferred) Experience delivering projects end-to-end - ideally within consumer products, plastics, or high-volume manufacturing Strong technical understanding of manufacturing processes, constraints, and trade-offs Confidence presenting to senior stakeholders (board / executive exposure is a plus) Excellent communication skills - able to dismantle complex problems and align diverse teams A hands-on mindset and bias for action in fast-paced, high-pressure environments Strong Microsoft Office skills (Excel, PowerPoint) Budget management experience is desirable, but not essential CAD exposure (SolidWorks or CREO) is a plus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Job Introduction Turning Point is a leading social enterprise committed to making a difference in people's lives. We are looking for an experienced Deputy Payroll Manager to join our HR Operations team and ensure the accurate and timely payment of salaries during this maternity cover period. This is a fixed-term maternity cover contract for 12 months. This is a hybrid role with one day a week in our Manchester office and the rest working from home. About the Role As Deputy Payroll Manager, you will lead and coach the Payroll and Pension Officers to deliver an outstanding service to colleagues across Turning Point. You'll assist the Payroll Manager in managing end-to-end payroll processes and act as the senior escalation point for complex queries. This role is key to maintaining compliance, improving processes, and driving a culture of continuous improvement and excellent customer service. Key Responsibilities Manage and coach the payroll team to deliver accurate and timely payroll services Support the Payroll Manager and process end-to-end payroll in their absence Act as senior escalation point for payroll queries, ensuring swift resolution and minimal impact on colleagues Oversee pension processing, including NHS and LGPS schemes Develop and monitor SLAs for payroll, reporting monthly and driving improvements Maintain and improve payroll processes and systems, ensuring compliance with statutory requirements Build strong relationships with internal and external stakeholders to enhance service delivery Lead process improvement initiatives and train colleagues on new processes About You Proven leadership experience within a payroll environment Strong analytical skills with the ability to interpret complex data and trends Knowledge of payroll regulations and statutory requirements Proficient in Office 365 and comfortable with process improvement initiatives Level 5 CIPP qualification or equivalent experience (advantageous) Enthusiastic, solution-oriented, and committed to delivering outstanding customer service Why Join Us? At Turning Point, we value innovation, inclusion, and continuous improvement. You'll have the opportunity to lead a dedicated team, enhance processes, and make a real impact on the colleague experience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Deputy Payroll Manager .pdf Apply
Dec 29, 2025
Full time
Job Introduction Turning Point is a leading social enterprise committed to making a difference in people's lives. We are looking for an experienced Deputy Payroll Manager to join our HR Operations team and ensure the accurate and timely payment of salaries during this maternity cover period. This is a fixed-term maternity cover contract for 12 months. This is a hybrid role with one day a week in our Manchester office and the rest working from home. About the Role As Deputy Payroll Manager, you will lead and coach the Payroll and Pension Officers to deliver an outstanding service to colleagues across Turning Point. You'll assist the Payroll Manager in managing end-to-end payroll processes and act as the senior escalation point for complex queries. This role is key to maintaining compliance, improving processes, and driving a culture of continuous improvement and excellent customer service. Key Responsibilities Manage and coach the payroll team to deliver accurate and timely payroll services Support the Payroll Manager and process end-to-end payroll in their absence Act as senior escalation point for payroll queries, ensuring swift resolution and minimal impact on colleagues Oversee pension processing, including NHS and LGPS schemes Develop and monitor SLAs for payroll, reporting monthly and driving improvements Maintain and improve payroll processes and systems, ensuring compliance with statutory requirements Build strong relationships with internal and external stakeholders to enhance service delivery Lead process improvement initiatives and train colleagues on new processes About You Proven leadership experience within a payroll environment Strong analytical skills with the ability to interpret complex data and trends Knowledge of payroll regulations and statutory requirements Proficient in Office 365 and comfortable with process improvement initiatives Level 5 CIPP qualification or equivalent experience (advantageous) Enthusiastic, solution-oriented, and committed to delivering outstanding customer service Why Join Us? At Turning Point, we value innovation, inclusion, and continuous improvement. You'll have the opportunity to lead a dedicated team, enhance processes, and make a real impact on the colleague experience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Deputy Payroll Manager .pdf Apply
About Us Inspire, a part of the CareTech Family, is dedicated to providing exceptional residential care and support to children and young people aged 3-18 with diverse needs, including learning difficulties, complex health needs, physical disabilities, attachment disorders, and life-limiting conditions. We believe that every child deserves the opportunity to thrive within a supportive and inclusive community. Our commitment extends to providing life-affirming opportunities for children to participate in activities, celebrations, education, family contact, and care planning. With an average length of stay of 8 years, continuity and a sense of belonging are paramount for our children. About the Role As the Operations Manager, you will oversee and manage the residential services within an identified region. You will ensure compliance with all statutory and legislative standards while managing to a budget and maintaining high standards of leadership and management. Working closely with your management colleagues, you will strive to provide the highest quality care for children and achieve excellent care outcomes. Your primary focus will be on ensuring that our homes deliver outstanding services, are staffed by trained professionals, remain within budget, foster nurturing environments, and serve as a home away from home for vulnerable young people. It's worth noting that all homes within Inspire are rated 'Good or Above' by Ofsted. What We Offer £65,000 per annum DOE. £3,000 welcome bonus & £3,600 car allowance. £10,000 annual quality and commercial bonus As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. Continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: Employee Assistance Service Wellbeing Programme Recommend a Friend scheme Team Rewards with discounted restaurants and family days out Long Service Awards In your role, you will Ensure the operational management of care delivery and services, including environments. Provide line management support and supervision to Home Managers. Ensure adherence to organizational policies, procedures, and relevant legislation. Work collaboratively with Inspire Senior Management and CareTech Management teams to support service delivery. Lead on safeguarding matters, ensuring the safety of all children and staff. Support admissions and placement targets in coordination with Referrals. Establish and maintain effective placement plans, risk assessments, and healthcare plans. Support staff team stability, competency, and motivation. Conduct training needs analysis and participate in the Inspire training program. Experience needed Operations management within the care sector or at least 5 years as a Children's Registered Manager. Experience in managing and developing others in a fast-paced environment. Experience working with children and young people in residential settings. Level 5 Leadership and Management for Care Services or equivalent qualification. Strong leadership, communication, and interpersonal skills. Knowledge of equality, anti-discrimination policies, legislation, compliance, and best practice initiatives. Ability to drive change and motivate others within the service. Proven ability to meet targets and deliver results under pressure. Effective presentation skills to engage stakeholders. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
Dec 29, 2025
Full time
About Us Inspire, a part of the CareTech Family, is dedicated to providing exceptional residential care and support to children and young people aged 3-18 with diverse needs, including learning difficulties, complex health needs, physical disabilities, attachment disorders, and life-limiting conditions. We believe that every child deserves the opportunity to thrive within a supportive and inclusive community. Our commitment extends to providing life-affirming opportunities for children to participate in activities, celebrations, education, family contact, and care planning. With an average length of stay of 8 years, continuity and a sense of belonging are paramount for our children. About the Role As the Operations Manager, you will oversee and manage the residential services within an identified region. You will ensure compliance with all statutory and legislative standards while managing to a budget and maintaining high standards of leadership and management. Working closely with your management colleagues, you will strive to provide the highest quality care for children and achieve excellent care outcomes. Your primary focus will be on ensuring that our homes deliver outstanding services, are staffed by trained professionals, remain within budget, foster nurturing environments, and serve as a home away from home for vulnerable young people. It's worth noting that all homes within Inspire are rated 'Good or Above' by Ofsted. What We Offer £65,000 per annum DOE. £3,000 welcome bonus & £3,600 car allowance. £10,000 annual quality and commercial bonus As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. Continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: Employee Assistance Service Wellbeing Programme Recommend a Friend scheme Team Rewards with discounted restaurants and family days out Long Service Awards In your role, you will Ensure the operational management of care delivery and services, including environments. Provide line management support and supervision to Home Managers. Ensure adherence to organizational policies, procedures, and relevant legislation. Work collaboratively with Inspire Senior Management and CareTech Management teams to support service delivery. Lead on safeguarding matters, ensuring the safety of all children and staff. Support admissions and placement targets in coordination with Referrals. Establish and maintain effective placement plans, risk assessments, and healthcare plans. Support staff team stability, competency, and motivation. Conduct training needs analysis and participate in the Inspire training program. Experience needed Operations management within the care sector or at least 5 years as a Children's Registered Manager. Experience in managing and developing others in a fast-paced environment. Experience working with children and young people in residential settings. Level 5 Leadership and Management for Care Services or equivalent qualification. Strong leadership, communication, and interpersonal skills. Knowledge of equality, anti-discrimination policies, legislation, compliance, and best practice initiatives. Ability to drive change and motivate others within the service. Proven ability to meet targets and deliver results under pressure. Effective presentation skills to engage stakeholders. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . As a Technical Project Manager, you are the engine that keeps innovation moving. You own the delivery of engineering activities across multiple new product development projects within a franchise - ensuring they are delivered on time, on budget, and to SharkNinja's uncompromising quality standards. You are the glue across teams - aligning engineers, designers, marketers, quality, and leadership - and ensuring that decision-making, priorities, and execution stay locked together globally. What You'll Be Doing You will: Jointly lead new product development from concept through mass production, partnering closely with Engineering and Design You own the WHY and WHEN Your Engineering counterparts own the HOW Act as the central point of alignment between global engineering teams, ensuring clarity of direction, priorities, and delivery Translate complex engineering challenges into clear insights and decisions for non-technical, cross-functional stakeholders Maintain deep technical understanding of day-to-day engineering challenges and support hands-on technical activities where needed Drive engineering schedules, milestones, and deliverables - ensuring plans stay on track and retailer requirements are met Monitor progress rigorously and report transparently on risks, issues, and decision points Coordinate development, validation, and sign-off of testing and performance activities that underpin 5-star products and compelling consumer demonstrations Partner with global teams to resolve problems, improve efficiency, and continuously raise the bar on execution Present concise, impactful updates to senior stakeholders, including executive leadership Own project spend, proactively flag risks, manage budgets, and report monthly to Finance What We're Looking For You'll bring: An Engineering or Science background 2+ years' experience in project management or an engineering role (project management experience strongly preferred) Experience delivering projects end-to-end - ideally within consumer products, plastics, or high-volume manufacturing Strong technical understanding of manufacturing processes, constraints, and trade-offs Confidence presenting to senior stakeholders (board / executive exposure is a plus) Excellent communication skills - able to dismantle complex problems and align diverse teams A hands-on mindset and bias for action in fast-paced, high-pressure environments Strong Microsoft Office skills (Excel, PowerPoint) Budget management experience is desirable, but not essential CAD exposure (SolidWorks or CREO) is a plus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Dec 29, 2025
Full time
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . As a Technical Project Manager, you are the engine that keeps innovation moving. You own the delivery of engineering activities across multiple new product development projects within a franchise - ensuring they are delivered on time, on budget, and to SharkNinja's uncompromising quality standards. You are the glue across teams - aligning engineers, designers, marketers, quality, and leadership - and ensuring that decision-making, priorities, and execution stay locked together globally. What You'll Be Doing You will: Jointly lead new product development from concept through mass production, partnering closely with Engineering and Design You own the WHY and WHEN Your Engineering counterparts own the HOW Act as the central point of alignment between global engineering teams, ensuring clarity of direction, priorities, and delivery Translate complex engineering challenges into clear insights and decisions for non-technical, cross-functional stakeholders Maintain deep technical understanding of day-to-day engineering challenges and support hands-on technical activities where needed Drive engineering schedules, milestones, and deliverables - ensuring plans stay on track and retailer requirements are met Monitor progress rigorously and report transparently on risks, issues, and decision points Coordinate development, validation, and sign-off of testing and performance activities that underpin 5-star products and compelling consumer demonstrations Partner with global teams to resolve problems, improve efficiency, and continuously raise the bar on execution Present concise, impactful updates to senior stakeholders, including executive leadership Own project spend, proactively flag risks, manage budgets, and report monthly to Finance What We're Looking For You'll bring: An Engineering or Science background 2+ years' experience in project management or an engineering role (project management experience strongly preferred) Experience delivering projects end-to-end - ideally within consumer products, plastics, or high-volume manufacturing Strong technical understanding of manufacturing processes, constraints, and trade-offs Confidence presenting to senior stakeholders (board / executive exposure is a plus) Excellent communication skills - able to dismantle complex problems and align diverse teams A hands-on mindset and bias for action in fast-paced, high-pressure environments Strong Microsoft Office skills (Excel, PowerPoint) Budget management experience is desirable, but not essential CAD exposure (SolidWorks or CREO) is a plus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Dec 29, 2025
Full time
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Dec 29, 2025
Full time
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 29, 2025
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 29, 2025
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Senior Project Manager South West Permanent Role NG Bailey have an exciting opportunity for an experienced Senior Project Manager to control the overall operational delivery of a major, iconic project for Agratas in Bridgewater. Responsibilities Participate within bid activity in conjunction with the work winning team and the processes. To ensure a professional, profitable, successful bid is conducted which provide agreed levels of turnover and profit for the projects. Lead pre commencement activities in conjunction with the Pre-construction Manager, to maximise opportunities, efficiency and profitability in the delivery phase of the project. Risk management Sub-Contractor management Engage in business strategy and support activity in relation to company communication. Provide leadership to project delivery team. Lead Contract reviews including the preparation and submission of requisite reports and all project related data. Business planning and budgeting. Ensure customer satisfaction and maintain sustainable relationships. Lead project team to the safe and successful completion of the project within agreed timescales, agreed budgets and to meet specification and customer requirements. Requirements This is a great role for someone looking for an opportunity to manage a large piece of an enormous overall programme of work. It would suit someone that has experience of managing a project from beginning to end, even if that is on a smaller scale. Building services experience in a construction environment. Experience of managing large scale M&E projects from beginning to end. Ability to manage a team effectively with a view on both quality of delivery and completion of phases. Industry recognised trade and professional qualifications. Must be able to be onsite in Bridgewater up to 5 days a week. Benefits 25 days holiday day per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 29, 2025
Full time
Senior Project Manager South West Permanent Role NG Bailey have an exciting opportunity for an experienced Senior Project Manager to control the overall operational delivery of a major, iconic project for Agratas in Bridgewater. Responsibilities Participate within bid activity in conjunction with the work winning team and the processes. To ensure a professional, profitable, successful bid is conducted which provide agreed levels of turnover and profit for the projects. Lead pre commencement activities in conjunction with the Pre-construction Manager, to maximise opportunities, efficiency and profitability in the delivery phase of the project. Risk management Sub-Contractor management Engage in business strategy and support activity in relation to company communication. Provide leadership to project delivery team. Lead Contract reviews including the preparation and submission of requisite reports and all project related data. Business planning and budgeting. Ensure customer satisfaction and maintain sustainable relationships. Lead project team to the safe and successful completion of the project within agreed timescales, agreed budgets and to meet specification and customer requirements. Requirements This is a great role for someone looking for an opportunity to manage a large piece of an enormous overall programme of work. It would suit someone that has experience of managing a project from beginning to end, even if that is on a smaller scale. Building services experience in a construction environment. Experience of managing large scale M&E projects from beginning to end. Ability to manage a team effectively with a view on both quality of delivery and completion of phases. Industry recognised trade and professional qualifications. Must be able to be onsite in Bridgewater up to 5 days a week. Benefits 25 days holiday day per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Excavation Standards & Compliance Manager Washington, UKPermanentUp to £50k + Car/Car Allowance + Flexible Benefits Freedom Group have an exciting opportunity for an Excavation Standards & Compliance Manager to join our team. This role is critical in ensuring that all excavation activities across our projects meet the highest standards of safety, compliance, and quality. You'll work closely with operational teams, subcontractors, and clients to monitor, audit, and improve excavation practices in line with legislation and company procedures. Some of the key deliverables in this role will include: Develop, implement, and maintain excavation standards and compliance processes. Conduct site inspections and audits to ensure adherence to safety and quality requirements. Provide technical guidance and support to project teams on excavation best practices. Monitor compliance with CDM regulations and HSG47 guidelines for underground utility avoidance. Liaise with clients, local authorities, and subcontractors to ensure smooth project delivery. Investigate incidents and near misses, ensuring corrective actions are implemented. Deliver training and toolbox talks to promote a positive safety culture. Maintain accurate records and produce compliance reports for senior management. Drive continuous improvement initiatives across excavation activities. What we're looking for: We're looking for a proactive and experienced professional with strong knowledge of excavation standards and compliance. Ideally, you'll have: Proven experience in excavation management within utilities or construction. Strong understanding of Health & Safety legislation and practical application. Knowledge of CDM regulations and HSG47. Excellent communication and leadership skills. Ability to work independently and manage multiple priorities. Relevant safety qualifications (e.g., NEBOSH, IOSH). Experience in auditing and compliance reporting. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company Car/Car Allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 29, 2025
Full time
Excavation Standards & Compliance Manager Washington, UKPermanentUp to £50k + Car/Car Allowance + Flexible Benefits Freedom Group have an exciting opportunity for an Excavation Standards & Compliance Manager to join our team. This role is critical in ensuring that all excavation activities across our projects meet the highest standards of safety, compliance, and quality. You'll work closely with operational teams, subcontractors, and clients to monitor, audit, and improve excavation practices in line with legislation and company procedures. Some of the key deliverables in this role will include: Develop, implement, and maintain excavation standards and compliance processes. Conduct site inspections and audits to ensure adherence to safety and quality requirements. Provide technical guidance and support to project teams on excavation best practices. Monitor compliance with CDM regulations and HSG47 guidelines for underground utility avoidance. Liaise with clients, local authorities, and subcontractors to ensure smooth project delivery. Investigate incidents and near misses, ensuring corrective actions are implemented. Deliver training and toolbox talks to promote a positive safety culture. Maintain accurate records and produce compliance reports for senior management. Drive continuous improvement initiatives across excavation activities. What we're looking for: We're looking for a proactive and experienced professional with strong knowledge of excavation standards and compliance. Ideally, you'll have: Proven experience in excavation management within utilities or construction. Strong understanding of Health & Safety legislation and practical application. Knowledge of CDM regulations and HSG47. Excellent communication and leadership skills. Ability to work independently and manage multiple priorities. Relevant safety qualifications (e.g., NEBOSH, IOSH). Experience in auditing and compliance reporting. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company Car/Car Allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Customer Service Manager WashingtonPermanentUp to £55k & Benefits Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. This is a pivotal role responsible for leading the customer service function, ensuring exceptional service delivery, and driving continuous improvement across our operations. You'll report to our Operations Director for the region and work closely with internal teams and our DNO partner (NPg) to ensure we exceed customer expectations and regulatory standards. Some of the key deliverables in this role include: Improve Customer Service Experience: Create engaged customers and facilitate organic growth. Issue Resolution: Take ownership of customer issues and follow problems through to resolution. Mission and Strategy: Set a clear mission and deploy strategies focused on achieving it. Develop Procedures: Establish service procedures, policies, and standards. Record Keeping: Maintain accurate records and document customer service actions and discussions. Data Analysis: Analyse statistics and compile accurate reports. Team Management: Recruit, mentor, and develop customer service agents, fostering an environment of encouragement and empowerment. Industry Awareness: Stay ahead of industry developments and apply best practices. Resource Management: Control resources and utilize assets to achieve qualitative and quantitative targets. Budget Management: Adhere to and manage the approved budget. Workflow Management: Maintain an orderly workflow according to priorities. Main accountabilities: Develop the CESC strategy for Customer Service excellence to support all customers under RIIO ED2 and maximise DNO (NPg) performance under the Customer Service incentive scheme. Manage the interface with NPg at senior manager/director level, ensuring regular meetings and reporting any failures or jeopardy on low scores. Identify improvement areas in Customer Service delivery and implement process improvements and training to ensure consistent 10/10 scoring. Lead internal reporting on BMoCS, Guaranteed Service Standards, complaints, and praise. Prepare KPI reporting for the CESC F/Wk. Take ownership of the NPg Plan Ten customer service improvement initiative. While initially focused on the NPg area, this role may expand to cover all Network Services regions. What we're looking for: We're looking for a confident and experienced Customer Service Manager who brings strategic vision, operational excellence, and a passion for customer satisfaction. You'll ideally have: Proven experience as a Customer Service Manager, with DNO experience and knowledge of BMoCS. Excellent knowledge of management methods and techniques. Proficiency in customer service software, databases, and tools. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. A customer service orientation and a proactive mindset. A BS degree in Business Administration or a related field. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary sacrifice car scheme (Hybrid/Electric Vehicle) 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give-As-You Earn, Travel Insurance and Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 29, 2025
Full time
Customer Service Manager WashingtonPermanentUp to £55k & Benefits Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. This is a pivotal role responsible for leading the customer service function, ensuring exceptional service delivery, and driving continuous improvement across our operations. You'll report to our Operations Director for the region and work closely with internal teams and our DNO partner (NPg) to ensure we exceed customer expectations and regulatory standards. Some of the key deliverables in this role include: Improve Customer Service Experience: Create engaged customers and facilitate organic growth. Issue Resolution: Take ownership of customer issues and follow problems through to resolution. Mission and Strategy: Set a clear mission and deploy strategies focused on achieving it. Develop Procedures: Establish service procedures, policies, and standards. Record Keeping: Maintain accurate records and document customer service actions and discussions. Data Analysis: Analyse statistics and compile accurate reports. Team Management: Recruit, mentor, and develop customer service agents, fostering an environment of encouragement and empowerment. Industry Awareness: Stay ahead of industry developments and apply best practices. Resource Management: Control resources and utilize assets to achieve qualitative and quantitative targets. Budget Management: Adhere to and manage the approved budget. Workflow Management: Maintain an orderly workflow according to priorities. Main accountabilities: Develop the CESC strategy for Customer Service excellence to support all customers under RIIO ED2 and maximise DNO (NPg) performance under the Customer Service incentive scheme. Manage the interface with NPg at senior manager/director level, ensuring regular meetings and reporting any failures or jeopardy on low scores. Identify improvement areas in Customer Service delivery and implement process improvements and training to ensure consistent 10/10 scoring. Lead internal reporting on BMoCS, Guaranteed Service Standards, complaints, and praise. Prepare KPI reporting for the CESC F/Wk. Take ownership of the NPg Plan Ten customer service improvement initiative. While initially focused on the NPg area, this role may expand to cover all Network Services regions. What we're looking for: We're looking for a confident and experienced Customer Service Manager who brings strategic vision, operational excellence, and a passion for customer satisfaction. You'll ideally have: Proven experience as a Customer Service Manager, with DNO experience and knowledge of BMoCS. Excellent knowledge of management methods and techniques. Proficiency in customer service software, databases, and tools. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. A customer service orientation and a proactive mindset. A BS degree in Business Administration or a related field. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary sacrifice car scheme (Hybrid/Electric Vehicle) 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give-As-You Earn, Travel Insurance and Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Senior Property & Asset Manager Surveyor Location: Wilmslow, Cheshire Business Area: Property and Asset Management Reports to: Managing Director Full or Part time: Full time Salary Banding: Depending on experience At Re:volve Real Estate, we are committed to attracting and retaining exceptional professionals by offering a supportive, flexible, and rewarding working environment. Benefits and Rewards In return for your expertise and leadership, we offer: • 25 days' annual leave, plus an additional day off to celebrate your birthday • Hybrid working, providing flexibility while maintaining strong team collaboration • A senior leadership role with genuine opportunity to shape the growth and future direction of the business • Regular team-building and social events, reflecting our collaborative and people-focused culture • Company pension scheme • Death in Service cover • A director-led environment where your expertise, judgement, and professional voice are valued This role offers the opportunity to make a meaningful impact within a growing, ambitious firm that values quality, integrity, and long-term client relationships. Main Purpose of Role To lead and deliver high-quality property and asset management services across a varied commercial portfolio, providing strategic oversight while ensuring operational excellence. This unique role combines hands-on property management with asset strategy, ensuring assets perform at optimum levels and continue to evolve in line with client objectives. You will take responsibility for investment performance, operational compliance, tenant engagement, lease events, service charge operation, and strategic portfolio direction. Working closely with senior leadership, the wider management team, clients, and occupiers, you will uphold Re:volve Real Estate's reputation for delivering best-in-class, director-led professional services. The successful candidate will also be responsible for ensuring all operational, financial, and strategic activities comply with RICS professional standards and the RICS Service Charge Code, maintaining up-to-date knowledge of evolving guidance and best practice requirements. Key Responsibilities and Deliverables Provide strategic oversight across the property portfolio, developing and implementing asset management plans that maximise performance and align with client goals. Lead on all key lease events including rent reviews, lease renewals, re-gears, and negotiations to optimise income and mitigate risk. Oversee operational property management including service charge budgeting, expenditure control, reconciliations, and facilities management oversight. Monitor asset and portfolio performance against KPIs, benchmarks, and financial forecasts, taking proactive action to drive continuous improvement. Build and maintain strong relationships with tenants, clients, stakeholders, and professional partners, ensuring exceptional service and timely communication. Ensure compliance with health & safety, statutory obligations, environmental standards, insurance requirements, and company procedures across all managed assets. Provide accurate, timely, and transparent reporting to clients and senior leadership covering operational, financial, and strategic asset performance. Manage contractor and supplier relationships, ensuring efficient procurement, contract oversight, and adherence to lease requirements. Lead, mentor, and support junior property managers and operational staff, contributing to team development and professional excellence. Primary Responsibilities Develop, implement, and monitor asset management initiatives that enhance rental income, reduce costs, extend lease terms, and improve tenant retention. Undertake regular property inspections, ensuring compliance, safety, and proactive identification of risks or opportunities. Oversee tendering processes, major works plans, FM contractor performance, and day-to-day operational management. Ensure accuracy of service charge budgets, year-end accounts, insurance valuations, and service charge compliance. Manage critical lease event diaries, ensuring timely action and strategic preparation for negotiations or lease restructuring. Lead on occupier engagement, resolving issues professionally and maintaining positive, constructive landlord-tenant relationships. Work collaboratively with other departments including Facilities Management, Building Surveying, and Finance, to deliver integrated solutions. Represent Re:volve professionally at client meetings, site visits, and industry events, identifying business development opportunities where appropriate. Person Specification (Qualifications Education and Role Specification) MRICS qualified (or equivalent) with a minimum of 5 years' post-qualification experience in commercial property and/or asset management. Strong commercial acumen with a proven ability to analyse asset performance, interpret market conditions, and deliver strategic recommendations. Demonstrable experience managing multi-let commercial assets, service charge operations, and FM/contractor oversight. Excellent negotiation and communication skills, including experience handling lease events and tenant engagement. Experienced team leader with track record of managing and developing junior professionals. Highly organised, proactive, and self-motivated with strong attention to detail and the ability to manage multiple competing priorities. Advanced IT literacy with proficiency in property management systems and Microsoft Office, particularly Excel for financial modelling and analysis. Knowledge and Expertise In-depth understanding of commercial property management, asset management principles, and landlord & tenant legislation. Strong working knowledge of market drivers, investment valuation, lease structures, and portfolio performance metrics. Experience managing service charges, capital expenditure planning, and major works programmes. Strong understanding of building compliance including H&S, fire safety, statutory inspections, and environmental standards. Capable of building effective working relationships with clients, occupiers, contractors, and colleagues across multiple disciplines. Track record of delivering results through proactive management, innovation, and continuous improvement initiatives. Ability to balance strategic thinking with hands-on operational delivery, making this hybrid role highly effective and unique. Company and Department Overview Re:volve Real Estate is a dedicated team of chartered surveyors and experienced property professionals focused on enhancing property asset performance for clients. We deliver a bespoke, focused service ensuring that assets under management continue to evolve and perform at optimum levels. No asset should ever 'stand still,' and it is this ethos that sets us apart from our competitors. Offering a director-led service, Re:volve has an approachable and experienced team committed to providing an exceptional level of service to all our clients. Services offered include property management, asset management, service charge consultancy for landlords and occupiers, and comprehensive building surveying and project management. The Property and Asset Management team within Re:volve delivers core managing agent services to clients, such as building and facilities management, service charge operation, and property management/core surveying activity. It is a large, multi-disciplinary team, forming the largest division in Re:volve. Send your CV, and click "Apply"
Dec 29, 2025
Full time
Senior Property & Asset Manager Surveyor Location: Wilmslow, Cheshire Business Area: Property and Asset Management Reports to: Managing Director Full or Part time: Full time Salary Banding: Depending on experience At Re:volve Real Estate, we are committed to attracting and retaining exceptional professionals by offering a supportive, flexible, and rewarding working environment. Benefits and Rewards In return for your expertise and leadership, we offer: • 25 days' annual leave, plus an additional day off to celebrate your birthday • Hybrid working, providing flexibility while maintaining strong team collaboration • A senior leadership role with genuine opportunity to shape the growth and future direction of the business • Regular team-building and social events, reflecting our collaborative and people-focused culture • Company pension scheme • Death in Service cover • A director-led environment where your expertise, judgement, and professional voice are valued This role offers the opportunity to make a meaningful impact within a growing, ambitious firm that values quality, integrity, and long-term client relationships. Main Purpose of Role To lead and deliver high-quality property and asset management services across a varied commercial portfolio, providing strategic oversight while ensuring operational excellence. This unique role combines hands-on property management with asset strategy, ensuring assets perform at optimum levels and continue to evolve in line with client objectives. You will take responsibility for investment performance, operational compliance, tenant engagement, lease events, service charge operation, and strategic portfolio direction. Working closely with senior leadership, the wider management team, clients, and occupiers, you will uphold Re:volve Real Estate's reputation for delivering best-in-class, director-led professional services. The successful candidate will also be responsible for ensuring all operational, financial, and strategic activities comply with RICS professional standards and the RICS Service Charge Code, maintaining up-to-date knowledge of evolving guidance and best practice requirements. Key Responsibilities and Deliverables Provide strategic oversight across the property portfolio, developing and implementing asset management plans that maximise performance and align with client goals. Lead on all key lease events including rent reviews, lease renewals, re-gears, and negotiations to optimise income and mitigate risk. Oversee operational property management including service charge budgeting, expenditure control, reconciliations, and facilities management oversight. Monitor asset and portfolio performance against KPIs, benchmarks, and financial forecasts, taking proactive action to drive continuous improvement. Build and maintain strong relationships with tenants, clients, stakeholders, and professional partners, ensuring exceptional service and timely communication. Ensure compliance with health & safety, statutory obligations, environmental standards, insurance requirements, and company procedures across all managed assets. Provide accurate, timely, and transparent reporting to clients and senior leadership covering operational, financial, and strategic asset performance. Manage contractor and supplier relationships, ensuring efficient procurement, contract oversight, and adherence to lease requirements. Lead, mentor, and support junior property managers and operational staff, contributing to team development and professional excellence. Primary Responsibilities Develop, implement, and monitor asset management initiatives that enhance rental income, reduce costs, extend lease terms, and improve tenant retention. Undertake regular property inspections, ensuring compliance, safety, and proactive identification of risks or opportunities. Oversee tendering processes, major works plans, FM contractor performance, and day-to-day operational management. Ensure accuracy of service charge budgets, year-end accounts, insurance valuations, and service charge compliance. Manage critical lease event diaries, ensuring timely action and strategic preparation for negotiations or lease restructuring. Lead on occupier engagement, resolving issues professionally and maintaining positive, constructive landlord-tenant relationships. Work collaboratively with other departments including Facilities Management, Building Surveying, and Finance, to deliver integrated solutions. Represent Re:volve professionally at client meetings, site visits, and industry events, identifying business development opportunities where appropriate. Person Specification (Qualifications Education and Role Specification) MRICS qualified (or equivalent) with a minimum of 5 years' post-qualification experience in commercial property and/or asset management. Strong commercial acumen with a proven ability to analyse asset performance, interpret market conditions, and deliver strategic recommendations. Demonstrable experience managing multi-let commercial assets, service charge operations, and FM/contractor oversight. Excellent negotiation and communication skills, including experience handling lease events and tenant engagement. Experienced team leader with track record of managing and developing junior professionals. Highly organised, proactive, and self-motivated with strong attention to detail and the ability to manage multiple competing priorities. Advanced IT literacy with proficiency in property management systems and Microsoft Office, particularly Excel for financial modelling and analysis. Knowledge and Expertise In-depth understanding of commercial property management, asset management principles, and landlord & tenant legislation. Strong working knowledge of market drivers, investment valuation, lease structures, and portfolio performance metrics. Experience managing service charges, capital expenditure planning, and major works programmes. Strong understanding of building compliance including H&S, fire safety, statutory inspections, and environmental standards. Capable of building effective working relationships with clients, occupiers, contractors, and colleagues across multiple disciplines. Track record of delivering results through proactive management, innovation, and continuous improvement initiatives. Ability to balance strategic thinking with hands-on operational delivery, making this hybrid role highly effective and unique. Company and Department Overview Re:volve Real Estate is a dedicated team of chartered surveyors and experienced property professionals focused on enhancing property asset performance for clients. We deliver a bespoke, focused service ensuring that assets under management continue to evolve and perform at optimum levels. No asset should ever 'stand still,' and it is this ethos that sets us apart from our competitors. Offering a director-led service, Re:volve has an approachable and experienced team committed to providing an exceptional level of service to all our clients. Services offered include property management, asset management, service charge consultancy for landlords and occupiers, and comprehensive building surveying and project management. The Property and Asset Management team within Re:volve delivers core managing agent services to clients, such as building and facilities management, service charge operation, and property management/core surveying activity. It is a large, multi-disciplinary team, forming the largest division in Re:volve. Send your CV, and click "Apply"
Senior Property & Asset Manager Surveyor Location: Wilmslow, Cheshire Business Area: Property and Asset Management Reports to: Managing Director Full or Part time: Full time Salary Banding: Depending on experience At Re:volve Real Estate, we are committed to attracting and retaining exceptional professionals by offering a supportive, flexible, and rewarding working environment. Benefits and Rewards In return for your expertise and leadership, we offer: • 25 days' annual leave, plus an additional day off to celebrate your birthday • Hybrid working, providing flexibility while maintaining strong team collaboration • A senior leadership role with genuine opportunity to shape the growth and future direction of the business • Regular team-building and social events, reflecting our collaborative and people-focused culture • Company pension scheme • Death in Service cover • A director-led environment where your expertise, judgement, and professional voice are valued This role offers the opportunity to make a meaningful impact within a growing, ambitious firm that values quality, integrity, and long-term client relationships. Main Purpose of Role To lead and deliver high-quality property and asset management services across a varied commercial portfolio, providing strategic oversight while ensuring operational excellence. This unique role combines hands-on property management with asset strategy, ensuring assets perform at optimum levels and continue to evolve in line with client objectives. You will take responsibility for investment performance, operational compliance, tenant engagement, lease events, service charge operation, and strategic portfolio direction. Working closely with senior leadership, the wider management team, clients, and occupiers, you will uphold Re:volve Real Estate's reputation for delivering best-in-class, director-led professional services. The successful candidate will also be responsible for ensuring all operational, financial, and strategic activities comply with RICS professional standards and the RICS Service Charge Code, maintaining up-to-date knowledge of evolving guidance and best practice requirements. Key Responsibilities and Deliverables Provide strategic oversight across the property portfolio, developing and implementing asset management plans that maximise performance and align with client goals. Lead on all key lease events including rent reviews, lease renewals, re-gears, and negotiations to optimise income and mitigate risk. Oversee operational property management including service charge budgeting, expenditure control, reconciliations, and facilities management oversight. Monitor asset and portfolio performance against KPIs, benchmarks, and financial forecasts, taking proactive action to drive continuous improvement. Build and maintain strong relationships with tenants, clients, stakeholders, and professional partners, ensuring exceptional service and timely communication. Ensure compliance with health & safety, statutory obligations, environmental standards, insurance requirements, and company procedures across all managed assets. Provide accurate, timely, and transparent reporting to clients and senior leadership covering operational, financial, and strategic asset performance. Manage contractor and supplier relationships, ensuring efficient procurement, contract oversight, and adherence to lease requirements. Lead, mentor, and support junior property managers and operational staff, contributing to team development and professional excellence. Primary Responsibilities Develop, implement, and monitor asset management initiatives that enhance rental income, reduce costs, extend lease terms, and improve tenant retention. Undertake regular property inspections, ensuring compliance, safety, and proactive identification of risks or opportunities. Oversee tendering processes, major works plans, FM contractor performance, and day-to-day operational management. Ensure accuracy of service charge budgets, year-end accounts, insurance valuations, and service charge compliance. Manage critical lease event diaries, ensuring timely action and strategic preparation for negotiations or lease restructuring. Lead on occupier engagement, resolving issues professionally and maintaining positive, constructive landlord-tenant relationships. Work collaboratively with other departments including Facilities Management, Building Surveying, and Finance, to deliver integrated solutions. Represent Re:volve professionally at client meetings, site visits, and industry events, identifying business development opportunities where appropriate. Person Specification (Qualifications Education and Role Specification) MRICS qualified (or equivalent) with a minimum of 5 years' post-qualification experience in commercial property and/or asset management. Strong commercial acumen with a proven ability to analyse asset performance, interpret market conditions, and deliver strategic recommendations. Demonstrable experience managing multi-let commercial assets, service charge operations, and FM/contractor oversight. Excellent negotiation and communication skills, including experience handling lease events and tenant engagement. Experienced team leader with track record of managing and developing junior professionals. Highly organised, proactive, and self-motivated with strong attention to detail and the ability to manage multiple competing priorities. Advanced IT literacy with proficiency in property management systems and Microsoft Office, particularly Excel for financial modelling and analysis. Knowledge and Expertise In-depth understanding of commercial property management, asset management principles, and landlord & tenant legislation. Strong working knowledge of market drivers, investment valuation, lease structures, and portfolio performance metrics. Experience managing service charges, capital expenditure planning, and major works programmes. Strong understanding of building compliance including H&S, fire safety, statutory inspections, and environmental standards. Capable of building effective working relationships with clients, occupiers, contractors, and colleagues across multiple disciplines. Track record of delivering results through proactive management, innovation, and continuous improvement initiatives. Ability to balance strategic thinking with hands-on operational delivery, making this hybrid role highly effective and unique. Company and Department Overview Re:volve Real Estate is a dedicated team of chartered surveyors and experienced property professionals focused on enhancing property asset performance for clients. We deliver a bespoke, focused service ensuring that assets under management continue to evolve and perform at optimum levels. No asset should ever 'stand still,' and it is this ethos that sets us apart from our competitors. Offering a director-led service, Re:volve has an approachable and experienced team committed to providing an exceptional level of service to all our clients. Services offered include property management, asset management, service charge consultancy for landlords and occupiers, and comprehensive building surveying and project management. The Property and Asset Management team within Re:volve delivers core managing agent services to clients, such as building and facilities management, service charge operation, and property management/core surveying activity. It is a large, multi-disciplinary team, forming the largest division in Re:volve. Send your CV, and click "Apply"
Dec 29, 2025
Full time
Senior Property & Asset Manager Surveyor Location: Wilmslow, Cheshire Business Area: Property and Asset Management Reports to: Managing Director Full or Part time: Full time Salary Banding: Depending on experience At Re:volve Real Estate, we are committed to attracting and retaining exceptional professionals by offering a supportive, flexible, and rewarding working environment. Benefits and Rewards In return for your expertise and leadership, we offer: • 25 days' annual leave, plus an additional day off to celebrate your birthday • Hybrid working, providing flexibility while maintaining strong team collaboration • A senior leadership role with genuine opportunity to shape the growth and future direction of the business • Regular team-building and social events, reflecting our collaborative and people-focused culture • Company pension scheme • Death in Service cover • A director-led environment where your expertise, judgement, and professional voice are valued This role offers the opportunity to make a meaningful impact within a growing, ambitious firm that values quality, integrity, and long-term client relationships. Main Purpose of Role To lead and deliver high-quality property and asset management services across a varied commercial portfolio, providing strategic oversight while ensuring operational excellence. This unique role combines hands-on property management with asset strategy, ensuring assets perform at optimum levels and continue to evolve in line with client objectives. You will take responsibility for investment performance, operational compliance, tenant engagement, lease events, service charge operation, and strategic portfolio direction. Working closely with senior leadership, the wider management team, clients, and occupiers, you will uphold Re:volve Real Estate's reputation for delivering best-in-class, director-led professional services. The successful candidate will also be responsible for ensuring all operational, financial, and strategic activities comply with RICS professional standards and the RICS Service Charge Code, maintaining up-to-date knowledge of evolving guidance and best practice requirements. Key Responsibilities and Deliverables Provide strategic oversight across the property portfolio, developing and implementing asset management plans that maximise performance and align with client goals. Lead on all key lease events including rent reviews, lease renewals, re-gears, and negotiations to optimise income and mitigate risk. Oversee operational property management including service charge budgeting, expenditure control, reconciliations, and facilities management oversight. Monitor asset and portfolio performance against KPIs, benchmarks, and financial forecasts, taking proactive action to drive continuous improvement. Build and maintain strong relationships with tenants, clients, stakeholders, and professional partners, ensuring exceptional service and timely communication. Ensure compliance with health & safety, statutory obligations, environmental standards, insurance requirements, and company procedures across all managed assets. Provide accurate, timely, and transparent reporting to clients and senior leadership covering operational, financial, and strategic asset performance. Manage contractor and supplier relationships, ensuring efficient procurement, contract oversight, and adherence to lease requirements. Lead, mentor, and support junior property managers and operational staff, contributing to team development and professional excellence. Primary Responsibilities Develop, implement, and monitor asset management initiatives that enhance rental income, reduce costs, extend lease terms, and improve tenant retention. Undertake regular property inspections, ensuring compliance, safety, and proactive identification of risks or opportunities. Oversee tendering processes, major works plans, FM contractor performance, and day-to-day operational management. Ensure accuracy of service charge budgets, year-end accounts, insurance valuations, and service charge compliance. Manage critical lease event diaries, ensuring timely action and strategic preparation for negotiations or lease restructuring. Lead on occupier engagement, resolving issues professionally and maintaining positive, constructive landlord-tenant relationships. Work collaboratively with other departments including Facilities Management, Building Surveying, and Finance, to deliver integrated solutions. Represent Re:volve professionally at client meetings, site visits, and industry events, identifying business development opportunities where appropriate. Person Specification (Qualifications Education and Role Specification) MRICS qualified (or equivalent) with a minimum of 5 years' post-qualification experience in commercial property and/or asset management. Strong commercial acumen with a proven ability to analyse asset performance, interpret market conditions, and deliver strategic recommendations. Demonstrable experience managing multi-let commercial assets, service charge operations, and FM/contractor oversight. Excellent negotiation and communication skills, including experience handling lease events and tenant engagement. Experienced team leader with track record of managing and developing junior professionals. Highly organised, proactive, and self-motivated with strong attention to detail and the ability to manage multiple competing priorities. Advanced IT literacy with proficiency in property management systems and Microsoft Office, particularly Excel for financial modelling and analysis. Knowledge and Expertise In-depth understanding of commercial property management, asset management principles, and landlord & tenant legislation. Strong working knowledge of market drivers, investment valuation, lease structures, and portfolio performance metrics. Experience managing service charges, capital expenditure planning, and major works programmes. Strong understanding of building compliance including H&S, fire safety, statutory inspections, and environmental standards. Capable of building effective working relationships with clients, occupiers, contractors, and colleagues across multiple disciplines. Track record of delivering results through proactive management, innovation, and continuous improvement initiatives. Ability to balance strategic thinking with hands-on operational delivery, making this hybrid role highly effective and unique. Company and Department Overview Re:volve Real Estate is a dedicated team of chartered surveyors and experienced property professionals focused on enhancing property asset performance for clients. We deliver a bespoke, focused service ensuring that assets under management continue to evolve and perform at optimum levels. No asset should ever 'stand still,' and it is this ethos that sets us apart from our competitors. Offering a director-led service, Re:volve has an approachable and experienced team committed to providing an exceptional level of service to all our clients. Services offered include property management, asset management, service charge consultancy for landlords and occupiers, and comprehensive building surveying and project management. The Property and Asset Management team within Re:volve delivers core managing agent services to clients, such as building and facilities management, service charge operation, and property management/core surveying activity. It is a large, multi-disciplinary team, forming the largest division in Re:volve. Send your CV, and click "Apply"
Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan click apply for full job details
Dec 28, 2025
Full time
Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan click apply for full job details
