Engagement Lead

  • St Lukes
  • Dec 19, 2025
Full time

Job Description

We are seeking an Engagement Lead to create personalised lifestyle programmes and frameworks which stimulate meaningful engagement, positively impacting wellbeing in the home. Co-ordinating weekly plans and identifying the individual requirements of residents which include all aspects of the "B&M Care Engagement and Activities Framework".
Rate of Pay
£14.30
Contract Type
Part time
Contract Hours
30 Hours
Caversham - St Lukes
Care & Wellbeing
Working in care can be challenging, but it's also one of the most rewarding jobs that you can do. When you join the B&M Care family, our 'whole home approach' ensures that you will be supported as part of a caring, compassionate team.
Duties and responsibilities include, but not limited to:
  • To identify the needs, preferences and aspirations of individual residents through the use of resident profiles,
    life history, Care Plans, observation, face to face conversations with a person-centred ethos.
  • To work flexibly in order to meet the needs of residents and service delivery across the home.
  • To plan for and co-ordinate a weekly programme for the home, in conjunction with the care and other staff,
    including weekends and evenings; ensuring that plans and equipment are also in place for staff to follow when
    you are not in the home.
  • To include all aspects of the "B&M Care Engagement and Activities Framework" when planning programmes.
  • To identify the requirements of individuals who may be/feel isolated and plan specific, person centred
    programmes for them.
  • To work in line with the Company's culture and ethos promoting Commitment, Connection and Compassion
    within daily duties.
  • To support the management team with encouraging staff to work in line with the Company's core values of
    Commitment, Connection and Compassion, by demonstrating these behaviours within all aspects of the role.
  • To display and distribute weekly programmes and notices - this will include using the operation of information
    technology equipment for producing schedules and posters.
  • To book and confirm external entertainers in line with company budget and procedure
  • To research and plan for outings using the homes car or company mini bus; including risk assessment, budget
    and environmental/resource factors such as weather, public users and benefits to residents.
  • To facilitate the running of group activity with residents, involving the staff and volunteers.
  • To co-ordinate the provision of in-house amenities (e.g. the confectionary trolley, library facilities).
  • To plan and co-ordinate annual events to promote the care home internally and to the wider community. For
    example, National Care Homes Open Day, Family Fun Days, Garden Party, Easter, Christmas and other faith
    celebrations.
  • To establish links with, and encourage involvement of the local community in the home e.g. schools, religious
    and voluntary groups, Red-Cross, animal therapy and intergenerational involvement to aid psychological and
    social wellbeing.
  • To ensure that activities and news items are promoted through the company and on the company website.
  • To establish relationships with local press to promote events and run press releases - in consultation with the
    Marketing Team.
  • To co-ordinate correspondence between residents and family/friends - this may include emails, letters and
    skype.
  • To involve relatives in the activity programmes and attend relatives' meetings or prepare reports for meetings
    as appropriate.
  • To produce and distribute a regular newsletter; highlighting the activities, their benefits and advertising events.
  • To communicate (verbal and written) with all staff regarding the implementation of the activity programme and
    for inclusion in the residents' care plans.
  • To attend staff meetings, training as required including two Engagement Lead meetings per year.
  • To deliver Engagement and Wellbeing training to the team within the home, with coordinated updates as
    required.
  • To support the Manager with direct observations as part of their day to day role.
  • To create display areas and information which will engage residents and promote the importance and benefits
    of an active, engaging lifestyle - including photographs, reminiscence areas and scrap books.
  • To ensure that all related documentation is accurate, up to date and stored in line with requirements. This
    includes Care Plans and entries on to the Mobile Care Monitoring system (MCM).
  • To co-ordinate/chair regular residents' meetings encouraging residents to contribute to the planning and
    delivery of the program.
  • To control and maintain the stock of equipment, materials and resources; ensuring they are in good order, are
    sensitive and respectful of the residents, leaving them tidy and easily accessible.
  • To be responsible for equipment both internally i.e. I Pad and borrowed from other sources (e.g. library,
    museums and other homes).
  • To maintain a safe living and working environment through observation and implementation of health and safety
    regulations.

Essential Skills, Characteristics and Experience:
  • Ability to motivate & encourage
    activities within the home suitable for all
    residents.
  • Effective communication skills, both
    written & verbal.
  • Strong IT skills
  • Ability to work under pressure and to be
    flexible within role.
  • Ability to manage own time effectively.
  • To uphold confidentiality at all times.
  • To hold a clean full UK driving licence.
Desirable
  • Previous experience of event planning.
  • Understanding & knowledge of person
    centred care.
  • Desire to develop within role.

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