The Triage Manager plays a central role in turning raw field data into clear technical insight and action. Working within an IoT / LoRaWAN network environment, this role receives information from field engineers, analyses it, and determines what the underlying issues are.
Its a hybrid role combining data analysis, problem-solving and occasional field work, ideal for someone with a technical or engineering background.
Receive and review detailed data sets from field engineers (site visit results, meter checks, observations, photographs).
Sort and categorise data into clear actionable catagories.
Analyse results over time to determine if issues have been resolved or are recurring.
Identify patterns, root causes and emerging trends across devices, locations and projects.
Prepare concise summaries, dashboards or reports for the Technical Field Manager and wider leadership.
Join client meetings and site visits to provide technical context. Preparing clear evidence and rationale to support discussions
Work closely with field engineers to refine data capture processes and improve the quality of information collected.
Contribute ideas on how to improve triage workflows, tooling and overall network performance.
Essential
Degree or equivalent knowledge in a relevant technical discipline such as: Telecommunications, Networking, Electronics, Electrical/Electronic Engineering, Computer Science, or similar.
Strong analytical skills, comfortable working with data, spotting patterns and drawing logical conclusions.
Good understanding (or strong interest in learning) of wireless communication principles, RF, or IoT networks.
Ability to use spreadsheets and/or basic data tools to organise and analyse information.
Clear written and verbal communication skills able to explain technical findings in simple, structured terms.
Proactive, curious mindset with a genuine interest in problem-solving and continuous improvement.
Full UK driving licence and willingness to travel and occasionally work in the field alongside engineers.
Desirable
Experience with IoT, LPWAN (e.g. LoRaWAN), RF planning or network monitoring tools.
Previous exposure to utilities, smart metering, or field operations environments.
Experience using project management or ticketing systems (e.g. JIRA, Trello, ServiceNow, etc.).
Any prior experience presenting findings to stakeholders or contributing to technical discussions.
Competitive salary with annual performance-related bonus linked to project and connectivity outcomes.
11% employer pension contribution (non-contributory for the employee if they choose).
Mileage and business travel expenses paid when visiting sites or attending meetings.
All required IT equipment, tools and safety gear provided.
Structured training on LoRaWAN, IoT, RF concepts and internal systems.
Strong exposure to senior technical and operational stakeholders
This role offers a clear platform for progression into more senior technical and operational positions.
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