Marks & Spencer Plc
Guildford, Surrey
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back office role. It's a frontline leadership position in one of the most competitive retailers in the UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan. Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser focused on what matters. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often. Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. Supports the delivery and embedding of the business transformation plan and change initiatives for their area. Delivers great standards and service by setting clear expectations with store colleagues. Create the right culture, role modelling new digital ways of working and leadership behaviours. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well. Deliver brilliant basics through the team. Seeks customer feedback and takes action to deliver improvement. Uses data and insight to improve customer in store experience, improve the operation and drive performance. Support the delivery of Plan A. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success. Recruit for the team, ensuring new starters have a brilliant onboarding experience. Deliver all line management activities in line with company process and policy. Build an active working partnership with BIG, provide feedback and support the development of BIG reps. Deliver operational excellence to maximise product availability, minimise stock and cash loss. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly. Maintain a safe and legal store environment. Supports visual merchandising updates across all launches, events and campaigns. Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store. Create the right culture, role modelling new digital ways of working and leadership behaviours. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit. Good working knowledge of VM principles. Good level of digital capability and an understanding and use of all systems. Good knowledge of the legal requirements across their area of accountability and the store. Knowledge of our people policies and managing performance within a team. The ability to have difficult conversations with effective resolutions with colleagues. Good communicator and listener who will inspire, share their knowledge and best practices with others. Ability to plan and review across the week and the month. Ability to deliver under pressure demonstrating resilience. Ability to build and maintain relationships with key stakeholders across the store and region. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset. Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting. Takes ownership and accountability for the success of their team. Spends time coaching colleagues to accelerate performance and personal growth. Recognises high performance and supports poor performers to improve. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are. Uses customer feedback and market trends to guide team's work. Helps teams understand information and business messages by actively seeking out opinions and asking questions. Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business. Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back office role. It's a frontline leadership position in one of the most competitive retailers in the UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan. Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser focused on what matters. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often. Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. Supports the delivery and embedding of the business transformation plan and change initiatives for their area. Delivers great standards and service by setting clear expectations with store colleagues. Create the right culture, role modelling new digital ways of working and leadership behaviours. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well. Deliver brilliant basics through the team. Seeks customer feedback and takes action to deliver improvement. Uses data and insight to improve customer in store experience, improve the operation and drive performance. Support the delivery of Plan A. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success. Recruit for the team, ensuring new starters have a brilliant onboarding experience. Deliver all line management activities in line with company process and policy. Build an active working partnership with BIG, provide feedback and support the development of BIG reps. Deliver operational excellence to maximise product availability, minimise stock and cash loss. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly. Maintain a safe and legal store environment. Supports visual merchandising updates across all launches, events and campaigns. Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store. Create the right culture, role modelling new digital ways of working and leadership behaviours. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit. Good working knowledge of VM principles. Good level of digital capability and an understanding and use of all systems. Good knowledge of the legal requirements across their area of accountability and the store. Knowledge of our people policies and managing performance within a team. The ability to have difficult conversations with effective resolutions with colleagues. Good communicator and listener who will inspire, share their knowledge and best practices with others. Ability to plan and review across the week and the month. Ability to deliver under pressure demonstrating resilience. Ability to build and maintain relationships with key stakeholders across the store and region. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset. Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting. Takes ownership and accountability for the success of their team. Spends time coaching colleagues to accelerate performance and personal growth. Recognises high performance and supports poor performers to improve. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are. Uses customer feedback and market trends to guide team's work. Helps teams understand information and business messages by actively seeking out opinions and asking questions. Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business. Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Mondelez International
Reading, Oxfordshire
Facilities Administrator page is loaded Facilities Administratorlocations: Reading, United Kingdomposted on: Posted Todayjob requisition id: R-150017 Job Description Join Our Mission to Transform Lives Through Science, Innovation and Collaboration At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service. Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business. If you are passionate about driving innovation and making a real impact, RSSL is the place for you! Purpose: The primary objective is to ensure GMP to pharma/food regulations and security compliance for all sites. To maintain facilities operational performance by delivering proactive and reactive tasks covering 4 sites in Reading and Wokingham. Requires a hands-on approach and a team player with knowledge of Facilities management and contractor management Primary Accountabilities / Responsibilities: Support the Facilities Manager (FM) and PPM lead in maintaining and providing soft and hard facilities services to support the primary business functions at all RSSL sites. Primary objective is to ensure GMP to pharma regs and security compliance for all sites Prioritising and performing facilities requests, assisting stakeholders within the business. Ensure actions and tasks are kept in line with SOPs and Facility software. Ensure Quality systems are maintained in line with SOPs by proactive and reactive activities. Taking prompt action in emergency situations and arranging for contractors to assist and ensure issues are dealt with promptly. Be available for out of standard hours working for pre planned maintenance and emergency situations To assist the FM in planning and carrying out modifications to labs, refurbishments and upgrades and enhancements. To help identify equipment that needs to be replaced or in need of services. To pre-emptively maintain equipment to prevent breakdowns and stoppages. To offer front line support to the business, helping with breakdowns and emergency situations. Capable of remedial actions to ensure labs work effectively and safely. To issue permits to work (PTW) and to check RAMS, ensure contractors work safely to Mondelez standards. Monitor contractors to ensure work standards are acceptable. To seek quotes from approved suppliers and ensure value for money and any new equipment will work efficient and effectively. To assist on sustainability, monitoring energy usage and consumption and to make suggestions where necessary to save energy. Knowledge of operate a Trend Building Management System (BMS) would be advantageous. Ability to troubleshoot or diagnose faults would be useful. Knowledge of Heating Ventilation Air Conditioning (HVAC) diagnostics and repair would be an advantage. Able to perform handyman duties such as basic plumbing, erecting shelving and furniture assembly and decorating. Drive the Company Van when required for deliveries of goods or samples to and from RSSL sites. Collection of supplies from cash and carry and builder's merchants. Ensure that contractor management complies with regulator and MDLZ policies with the issuing of Permit to Works (PTW) supported by appropriate Risk Assessment and Method Statements (RAMS). Physically check contractors whilst on site to ensure compliance to all health and Safety requirement To act as stores, cover and able to goods receipt / book in and out materials and deliveries where necessary. To run the store's function Knowledge, Skills, Experience and Language Requirements : Mechanical and Electrical Maintenance C&G in building Plant equipment Educated to GCSE standard, including English and Maths Full clean driving Licence Computer literate to intermediate level (MS Office, Word, Excel etc.) Excellent organizational skills, including time management and priority setting Ability to work as part of a team Strong communication skills; high standard of written and spoken presentation. Experience in a similar facilities or hands-on role Experience in PPM preferred Fluent in English More about this role In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including: Opportunities to learn and develop Performance Related Bonus scheme Contributory pension (between 8% to 11% employer contribution) Life assurance 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays Employee Assistance Programme (EAP) A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc). Business Unit Summary Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration. Please explore : RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type RegularAdministration SupportAdministration Services
Facilities Administrator page is loaded Facilities Administratorlocations: Reading, United Kingdomposted on: Posted Todayjob requisition id: R-150017 Job Description Join Our Mission to Transform Lives Through Science, Innovation and Collaboration At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service. Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business. If you are passionate about driving innovation and making a real impact, RSSL is the place for you! Purpose: The primary objective is to ensure GMP to pharma/food regulations and security compliance for all sites. To maintain facilities operational performance by delivering proactive and reactive tasks covering 4 sites in Reading and Wokingham. Requires a hands-on approach and a team player with knowledge of Facilities management and contractor management Primary Accountabilities / Responsibilities: Support the Facilities Manager (FM) and PPM lead in maintaining and providing soft and hard facilities services to support the primary business functions at all RSSL sites. Primary objective is to ensure GMP to pharma regs and security compliance for all sites Prioritising and performing facilities requests, assisting stakeholders within the business. Ensure actions and tasks are kept in line with SOPs and Facility software. Ensure Quality systems are maintained in line with SOPs by proactive and reactive activities. Taking prompt action in emergency situations and arranging for contractors to assist and ensure issues are dealt with promptly. Be available for out of standard hours working for pre planned maintenance and emergency situations To assist the FM in planning and carrying out modifications to labs, refurbishments and upgrades and enhancements. To help identify equipment that needs to be replaced or in need of services. To pre-emptively maintain equipment to prevent breakdowns and stoppages. To offer front line support to the business, helping with breakdowns and emergency situations. Capable of remedial actions to ensure labs work effectively and safely. To issue permits to work (PTW) and to check RAMS, ensure contractors work safely to Mondelez standards. Monitor contractors to ensure work standards are acceptable. To seek quotes from approved suppliers and ensure value for money and any new equipment will work efficient and effectively. To assist on sustainability, monitoring energy usage and consumption and to make suggestions where necessary to save energy. Knowledge of operate a Trend Building Management System (BMS) would be advantageous. Ability to troubleshoot or diagnose faults would be useful. Knowledge of Heating Ventilation Air Conditioning (HVAC) diagnostics and repair would be an advantage. Able to perform handyman duties such as basic plumbing, erecting shelving and furniture assembly and decorating. Drive the Company Van when required for deliveries of goods or samples to and from RSSL sites. Collection of supplies from cash and carry and builder's merchants. Ensure that contractor management complies with regulator and MDLZ policies with the issuing of Permit to Works (PTW) supported by appropriate Risk Assessment and Method Statements (RAMS). Physically check contractors whilst on site to ensure compliance to all health and Safety requirement To act as stores, cover and able to goods receipt / book in and out materials and deliveries where necessary. To run the store's function Knowledge, Skills, Experience and Language Requirements : Mechanical and Electrical Maintenance C&G in building Plant equipment Educated to GCSE standard, including English and Maths Full clean driving Licence Computer literate to intermediate level (MS Office, Word, Excel etc.) Excellent organizational skills, including time management and priority setting Ability to work as part of a team Strong communication skills; high standard of written and spoken presentation. Experience in a similar facilities or hands-on role Experience in PPM preferred Fluent in English More about this role In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including: Opportunities to learn and develop Performance Related Bonus scheme Contributory pension (between 8% to 11% employer contribution) Life assurance 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays Employee Assistance Programme (EAP) A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc). Business Unit Summary Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration. Please explore : RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type RegularAdministration SupportAdministration Services