Overview
We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office, 2 days at home) and will initially be based on the client's premises close to Monument Tube Station in London.
Responsibilities
- Handle enquiries and reservations from clients, ensuring they are responded to according to the client company's travel policy.
- Process e tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure the best possible service and that each client can make a well informed decision.
- Offer ancillary services such as car hire, hotels, private car transfers, parking, etc.
- Confirm all booking information - fares, itineraries, e ticket details, changes - within specified deadlines.
Qualifications & Skills
- Good written communication skills; role predominantly email based.
- Good active listening.
Qualities
- Confident
- Personable
- Able to quickly build trust
- Ambition & drive to do the best
- Proactive
- Adaptable
- Ability to think calmly & laterally
Other Requirements
- Able to work between 8 am - 6 pm on a rota basis.
- Able to attend out of hours training/presentations.
- Some bank holiday work may be required.
- Home workers - monthly office visits.
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of the job description.
- Build and update travellers' profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and offer these when appropriate (e.g., Lime, E Global).
- Ensure that profile and booking systems are 100% accurate and up to date at all times.
- Monitor and action personal and team queues.
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arrange hotel billbacks.
- Handle rail refunds and enquiries.
- Give training, advice and support to new members of staff.