Customer Success Manager

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Full details of the job.

Vacancy Name

Vacancy Name Customer Success Manager

Vacancy Number

Vacancy Number VN2060

Location City

Location City London

Employment Type

Employment Type Permanent

About us

At Judicium Education, we're proud to be a leading provider of professional support services to schools and academies across the UK. Our expertise spans HR, Health & Safety, Safeguarding, Data Protection, Governance, and SEND - helping education providers focus on what really matters: delivering great outcomes for children and young people.

We're on an exciting journey of growth and innovation, and now is the perfect time to join us as we build a new Customer Success function, designed to put client experience at the very heart of what we do.

We're looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our growing team. As one of the first members of our new Customer Success capability, you'll play a vital role in shaping how we engage, support, and grow our relationships with schools, academies, and multi-academy trusts across the country.

You'll act as a trusted advisor to your clients, ensuring they feel confident and supported in using our services. From onboarding and service adoption to long-term engagement and retention, you'll be there every step of the way - identifying opportunities to add value, solve problems, and deepen relationships.

Key responsibilities include:

• Building strong, long-term relationships with your assigned schools and trusts.
• Leading smooth onboarding processes and ensuring early engagement with services.
• Understanding client challenges and tailoring your support accordingly.
• Monitoring usage and satisfaction metrics to flag risks and highlight opportunities.
• Acting as the voice of the customer across our service delivery teams.
• Conducting regular check-ins and feedback sessions with clients.
• Collaborating with sales to support renewals and identify upsell opportunities.
• Developing and implementing strategies to enhance the overall client experience.
• Supporting the creation of best practice resources and success playbooks.
• Analysing customer data to inform decisions and improve retention.

We're looking for someone who thrives on building relationships and solving problems. You'll be passionate about helping others succeed and bring a strategic, proactive mindset to everything you do.

You'll bring:

• Significantexperience in Customer Success, Account Management, or a similar client-facing role.
• A customer-centric approach with excellent communication and interpersonal skills.
• A strong commercial awareness and ability to identify growth opportunities.
• Confidence in presenting, facilitating discussions, and influencing stakeholders.
• Experience using CRM and customer success platforms (e.g., Salesforce, HubSpot).
• Analytical mindset with the ability to derive insights from customer data.
• A background in or familiarity with the education sector is a bonus.
• An adaptable and collaborative approach, especially in a growing function.

• Competitive salary (Base Pay of between £40,000 - £45,000) and performance-based incentives.
• Hybrid working with 1-2 days per week in our London office.
• 28 days annual leave + bank holidays, rising to 33 with service.
• Life insurance from day one (4x salary).
• Pension contributions after 3 months.
• A suite of flexible benefits, including:
• Dental and healthcare plans
• Cycle to Work scheme
• Discounted gym membership
• Electric car scheme
• Payroll giving

Excited to help shape our new Customer Success team?

If you're passionate about building meaningful relationships and helping schools get the most from our services, we'd love to hear from you. Apply today and join us on a journey to elevate the client experience across UK education.