Arden White are proud to be supporting Heritage Automotive with the Recruitment of an additional Vehicle Technician for their stunning Volkswagen dealershipin Salisbury. The role As a Diagnostic Technician, fault finding will be your speciality, detecting and diagnosing faults and establishing work required. You will undertake the repair and servicing of vehicles, and support the Workshop controller in the running of the workshop. About you You will hold anNVQ Level 3 in motor vehicle repair or similar. We are currently only considering candidates with a franchise dealership background. The perfect candidate will have VAG brand experience - but this is not essential. A valid Driving Licence & full right to work in the UK is required. What Heritage can offer you Basic salary from £35,000 - £40,000 Competitive Bonus Scheme adding an additional £5,000 to your earnings each year. 30 days annual leave (including Bank Holidays) Additional days holiday to celebrate your Birthday Flexible working available with the opportunity to work part-time and job share Contributory Pension Scheme Free Eyecare Vouchers Life Assurance (death in service benefit) 3 x your base annual salary Employee Assistance Program with access to 24/7 helpline Mental Health Support Access to our online rewards platform giving you cash back and discounts for multiple retailers including gym membership Recognition of length of service at your 5, 10, 15, 20, 25 years Anniversary Free branded uniform for specific roles Cycle to work scheme Colleague referral fee of £500 Staff discounted parts, servicing, and MOT tests Discounts available to all employees for vehicle & Motorcycle purchases Discounts available on all branded clothing and merchandise Brand specific training that works alongside our inhouse training programme to enhance your self-development Career progression and development within a company that supports, coaches and provides training Tool insurance to protect your valuable tools Arden White Recruitment are acting as the exclusive agency for this position on behalf of Heritage Automotive. If you feel you have the skills to succeed in this role, please click to apply. Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver aswift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company. Due to the high volume of applications, were unable to respond to everyone individually. If you havent heard from us within 14 days, unfortunately youve not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities. JBRP1_UKTJ
Dec 19, 2025
Full time
Arden White are proud to be supporting Heritage Automotive with the Recruitment of an additional Vehicle Technician for their stunning Volkswagen dealershipin Salisbury. The role As a Diagnostic Technician, fault finding will be your speciality, detecting and diagnosing faults and establishing work required. You will undertake the repair and servicing of vehicles, and support the Workshop controller in the running of the workshop. About you You will hold anNVQ Level 3 in motor vehicle repair or similar. We are currently only considering candidates with a franchise dealership background. The perfect candidate will have VAG brand experience - but this is not essential. A valid Driving Licence & full right to work in the UK is required. What Heritage can offer you Basic salary from £35,000 - £40,000 Competitive Bonus Scheme adding an additional £5,000 to your earnings each year. 30 days annual leave (including Bank Holidays) Additional days holiday to celebrate your Birthday Flexible working available with the opportunity to work part-time and job share Contributory Pension Scheme Free Eyecare Vouchers Life Assurance (death in service benefit) 3 x your base annual salary Employee Assistance Program with access to 24/7 helpline Mental Health Support Access to our online rewards platform giving you cash back and discounts for multiple retailers including gym membership Recognition of length of service at your 5, 10, 15, 20, 25 years Anniversary Free branded uniform for specific roles Cycle to work scheme Colleague referral fee of £500 Staff discounted parts, servicing, and MOT tests Discounts available to all employees for vehicle & Motorcycle purchases Discounts available on all branded clothing and merchandise Brand specific training that works alongside our inhouse training programme to enhance your self-development Career progression and development within a company that supports, coaches and provides training Tool insurance to protect your valuable tools Arden White Recruitment are acting as the exclusive agency for this position on behalf of Heritage Automotive. If you feel you have the skills to succeed in this role, please click to apply. Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver aswift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company. Due to the high volume of applications, were unable to respond to everyone individually. If you havent heard from us within 14 days, unfortunately youve not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities. JBRP1_UKTJ
Meadens Omoda & Jaecoo is a multi-award winning, family run business. We were established in 1991 and took on the Skoda Franchise in 2006. Both ourselves and SKODA have grown together ever since. We have recently taken on a new brand - Omoda & Jaecoo with a state-of-the-art showroom, and as such we are looking for a vehicle technician and MOT tester. Meadens Omoda & Jaecoo. We prioritize creating a relaxed and supportive working environment where every team member can thrive. Job Description: General Servicing and repairs on Skoda, Omoda & Jaecoo and Non-Franchise vehicles MOT Testing Video Health Check Reporting Diagnostics PDI processing Completing warranty work to Skoda brand standards General workshop house keeping Completing job card write-ups to brand standards Qualifications Required: Full UK Driving Licence A minimum of NVQ Level 2/3 Qualification in vehicle maintenance and repairs or equivalent Main Dealer experience is beneficial but not essential. MOT licence. You must be: A good communicator with customers and colleagues Be able to work efficiently. Be able to work as an individual and as part of a team. Have high attention to detail and pride in producing quality work. Be willing to attend manufacturers training courses. Job Type: Full-time Wage: Between £30,000 - £38,000 depending on experience. + up to an additional £3000 if candidate works every other Saturday morning Benefits: Company pension Free On-site parking Company events Bonus scheme with realistic targets Friendly work environment 22 days holiday plus bank holidays Schedule: Mon-Wed 8:00am - 5:00pm Thu - Fri 8:00am - 4:30pm Sat 8:00am - 12:00pm on a rota (Paid at overtime rate of time and a half) Supplemental pay types: Bonus scheme Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount Free parking On-site parking Sick pay Store discount Schedule: Monday to Friday Overtime Weekend availability Licence/Certification: NVQ Level 2 or above (required) Driving Licence (required MOT Licence Job Type: Full-time Pay: £30,000.00-£38,000.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount On-site parking Sick pay Licence/Certification: Driving Licence (required) NVQ Level 2 (preferred) Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 31/12/2025
Dec 18, 2025
Full time
Meadens Omoda & Jaecoo is a multi-award winning, family run business. We were established in 1991 and took on the Skoda Franchise in 2006. Both ourselves and SKODA have grown together ever since. We have recently taken on a new brand - Omoda & Jaecoo with a state-of-the-art showroom, and as such we are looking for a vehicle technician and MOT tester. Meadens Omoda & Jaecoo. We prioritize creating a relaxed and supportive working environment where every team member can thrive. Job Description: General Servicing and repairs on Skoda, Omoda & Jaecoo and Non-Franchise vehicles MOT Testing Video Health Check Reporting Diagnostics PDI processing Completing warranty work to Skoda brand standards General workshop house keeping Completing job card write-ups to brand standards Qualifications Required: Full UK Driving Licence A minimum of NVQ Level 2/3 Qualification in vehicle maintenance and repairs or equivalent Main Dealer experience is beneficial but not essential. MOT licence. You must be: A good communicator with customers and colleagues Be able to work efficiently. Be able to work as an individual and as part of a team. Have high attention to detail and pride in producing quality work. Be willing to attend manufacturers training courses. Job Type: Full-time Wage: Between £30,000 - £38,000 depending on experience. + up to an additional £3000 if candidate works every other Saturday morning Benefits: Company pension Free On-site parking Company events Bonus scheme with realistic targets Friendly work environment 22 days holiday plus bank holidays Schedule: Mon-Wed 8:00am - 5:00pm Thu - Fri 8:00am - 4:30pm Sat 8:00am - 12:00pm on a rota (Paid at overtime rate of time and a half) Supplemental pay types: Bonus scheme Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount Free parking On-site parking Sick pay Store discount Schedule: Monday to Friday Overtime Weekend availability Licence/Certification: NVQ Level 2 or above (required) Driving Licence (required MOT Licence Job Type: Full-time Pay: £30,000.00-£38,000.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount On-site parking Sick pay Licence/Certification: Driving Licence (required) NVQ Level 2 (preferred) Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 31/12/2025
Stoneacre Motor Group.
Stoke-on-trent, Staffordshire
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
Dec 18, 2025
Full time
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
About the role We are excited to be recruiting for a Bodyshop Panel Beater. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is not your ordinary Panel Beater role. This is your chance to shine as an individual and have the free reign to be yourself, demonstrate your accomplished vehicle repair skills, and thrive in an environment that allows you to live click apply for full job details
Dec 18, 2025
Full time
About the role We are excited to be recruiting for a Bodyshop Panel Beater. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is not your ordinary Panel Beater role. This is your chance to shine as an individual and have the free reign to be yourself, demonstrate your accomplished vehicle repair skills, and thrive in an environment that allows you to live click apply for full job details
Stoneacre Motor Group.
Peterborough, Cambridgeshire
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead. Representing a variety of manufacturers and carrying out work on a diverse range of vehicles and models, you will take great pride in your work, taking complete ownership of your customers and completing your jobs to the highest standard. We genuinely believe that Stoneacre Motor Group is leading the way in EV training, and we are excited to share our knowledge and expertise with you. You will be working in an industry-leading workshop boasting state of the art facilities. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, and elevate your career in EV Technology, all whilst contributing towards making Stoneacre the Number One Motor Group. Do we have your interest ? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? A flexible approach to working patterns - Choose your own hours! We are happy to discuss all flexible working options to help you achieve the work life balance that suits you Industry leading competitive salary Industry leading top level bonuses Dedicated manufacturer training Fast track to EV Level 4 Minimum 30 days holiday increasing to 34 days (pro rata basis) Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Motor Vehicle Technician Utilising your expanding knowledge of our manufacturer's vehicles and features you will be responsible for the servicing, repair and diagnostics of our customers vehicles to an exemplary standard within our state of the art workshop Working as part of a capable and motivated team, you will complete all service paperwork to manufacturer and brand standards You will accurately and skilfully complete and provide diagnostic reports on our customers vehicles In accordance with manufacture, warranty and dealer requirements, you will complete relevant service documentation, including job sheets, PDIs and service reports. Upon the completion of jobs, through the use of diagnostic equipment and road testing, you will check the level and quality of work that has been carried out. About you We consider candidates from all backgrounds who have experience working in the Automotive sector within a technical role As a minimum, you will be qualified to Level 2 NVQ, or equivalent, in Vehicle Maintenance and Repair You will have fantastic communication skills and thrive working in a challenging yet rewarding environment You will have the ability to work well under pressure - It will be your technical ability that will help you overcome any challenge that is thrown your way. An Electric and Hybrid vehicle qualification or certification would be advantageous but not essential as full training will be provided MOT Licence would also be beneficial but not essential Hold a full UK driving licence We want you to love what you do - The rest will come naturally. "Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." JBRP1_UKTJ
Dec 18, 2025
Full time
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead. Representing a variety of manufacturers and carrying out work on a diverse range of vehicles and models, you will take great pride in your work, taking complete ownership of your customers and completing your jobs to the highest standard. We genuinely believe that Stoneacre Motor Group is leading the way in EV training, and we are excited to share our knowledge and expertise with you. You will be working in an industry-leading workshop boasting state of the art facilities. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, and elevate your career in EV Technology, all whilst contributing towards making Stoneacre the Number One Motor Group. Do we have your interest ? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? A flexible approach to working patterns - Choose your own hours! We are happy to discuss all flexible working options to help you achieve the work life balance that suits you Industry leading competitive salary Industry leading top level bonuses Dedicated manufacturer training Fast track to EV Level 4 Minimum 30 days holiday increasing to 34 days (pro rata basis) Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Motor Vehicle Technician Utilising your expanding knowledge of our manufacturer's vehicles and features you will be responsible for the servicing, repair and diagnostics of our customers vehicles to an exemplary standard within our state of the art workshop Working as part of a capable and motivated team, you will complete all service paperwork to manufacturer and brand standards You will accurately and skilfully complete and provide diagnostic reports on our customers vehicles In accordance with manufacture, warranty and dealer requirements, you will complete relevant service documentation, including job sheets, PDIs and service reports. Upon the completion of jobs, through the use of diagnostic equipment and road testing, you will check the level and quality of work that has been carried out. About you We consider candidates from all backgrounds who have experience working in the Automotive sector within a technical role As a minimum, you will be qualified to Level 2 NVQ, or equivalent, in Vehicle Maintenance and Repair You will have fantastic communication skills and thrive working in a challenging yet rewarding environment You will have the ability to work well under pressure - It will be your technical ability that will help you overcome any challenge that is thrown your way. An Electric and Hybrid vehicle qualification or certification would be advantageous but not essential as full training will be provided MOT Licence would also be beneficial but not essential Hold a full UK driving licence We want you to love what you do - The rest will come naturally. "Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." JBRP1_UKTJ
Stoneacre Motor Group.
Stoke-on-trent, Staffordshire
About the role We are excited to be recruiting for a MOT Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a a MOT Motor Vehicle Technician, you will be responsible for the MOT testing, service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
Dec 18, 2025
Full time
About the role We are excited to be recruiting for a MOT Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a a MOT Motor Vehicle Technician, you will be responsible for the MOT testing, service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
Stoneacre Motor Group.
Peterborough, Cambridgeshire
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
Dec 18, 2025
Full time
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead click apply for full job details
Job Title : L3 Qualified Vehicle Technician (Full Time) NEWTOWN Based at: JT Hughes Newtown, Pool Road, Newtown, SY16 3BD Reports to: After Sales Manager Job Purpose: You will be responsible for maintaining our customer's vehicles to the highest standards. Schedule: Monday - Friday 08.30am - 5.15pm (45 minute lunch break) Saturdays 08.30am - 12.30pm Saturday on rota basis Salary £32,700 + Productivity related bonus up to an OTE £38,500. This includes a Technician Retention Bonus for all technicians. At JT Hughes Group we are a very successful family run established business. We pride ourselves for our outstanding customer service and long term staff retention. We currently have some exciting times ahead, as we are constantly expanding our franchise range. A new opportunity has now presented itself for a Vehicle Technician at our Newtown Branch. The successful candidate will be looking for a new challenge to embark a long-term career move with our company. You will be welcomed into a very friendly team. Key Responsibilities: Reporting to the After Sales Manager you will be working for a Multi Franchise dealership. You will be a qualified mechanic with a minimum Level 2 gaining to level 3 qualification. You will be working in a busy fast paced workshop maintaining our customer's vehicle to the highest standard carrying out inspections, repairs and service checks following Health & Safety regulations. Ideally you will be qualified MOT tester however we will provide training. You will also need to make sure that all the necessary paperwork is accurate and up to date. Skills required: You will possess a NVQ/BTEC or City & Guilds Motor Vehicle Service & Repair Level 3 qualification or equivalent, and will have experience working as a fully qualified mechanic You will possess excellent communication skills You will enjoy working as part of a team and also on you own initiative You will need to possess high attention to detail A full clean driving licence is required, You will be required to attend Manufacturers Training Courses Benefits £32,700+ Productivity related bonus up to an OTE £38,500 - overtime not included Company Pension, Death in Service Insurance, Discounted Repairs and Discount New/Used Car Purchase 28 Days holiday increasing to 30 Days holiday after 12 months service up to 36 Days with long service (Includes bank holidays) Technician Retention Bonus - Payable every May, pro rata on joining For more information on how to apply visit or email a copy of your CV to _Due to the high number of applicants we will only reply if you are selected to an interview_ Job Types: Full-time, Permanent Pay: Up to £38,500.00 per year Benefits: Company pension Employee discount Ability to commute/relocate: Newtown SY16: reliably commute or plan to relocate before starting work (required) Experience: Motor Garage: 2 years (required) Language: Fluent English (required) Licence/Certification: Full Drivers Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
Dec 18, 2025
Full time
Job Title : L3 Qualified Vehicle Technician (Full Time) NEWTOWN Based at: JT Hughes Newtown, Pool Road, Newtown, SY16 3BD Reports to: After Sales Manager Job Purpose: You will be responsible for maintaining our customer's vehicles to the highest standards. Schedule: Monday - Friday 08.30am - 5.15pm (45 minute lunch break) Saturdays 08.30am - 12.30pm Saturday on rota basis Salary £32,700 + Productivity related bonus up to an OTE £38,500. This includes a Technician Retention Bonus for all technicians. At JT Hughes Group we are a very successful family run established business. We pride ourselves for our outstanding customer service and long term staff retention. We currently have some exciting times ahead, as we are constantly expanding our franchise range. A new opportunity has now presented itself for a Vehicle Technician at our Newtown Branch. The successful candidate will be looking for a new challenge to embark a long-term career move with our company. You will be welcomed into a very friendly team. Key Responsibilities: Reporting to the After Sales Manager you will be working for a Multi Franchise dealership. You will be a qualified mechanic with a minimum Level 2 gaining to level 3 qualification. You will be working in a busy fast paced workshop maintaining our customer's vehicle to the highest standard carrying out inspections, repairs and service checks following Health & Safety regulations. Ideally you will be qualified MOT tester however we will provide training. You will also need to make sure that all the necessary paperwork is accurate and up to date. Skills required: You will possess a NVQ/BTEC or City & Guilds Motor Vehicle Service & Repair Level 3 qualification or equivalent, and will have experience working as a fully qualified mechanic You will possess excellent communication skills You will enjoy working as part of a team and also on you own initiative You will need to possess high attention to detail A full clean driving licence is required, You will be required to attend Manufacturers Training Courses Benefits £32,700+ Productivity related bonus up to an OTE £38,500 - overtime not included Company Pension, Death in Service Insurance, Discounted Repairs and Discount New/Used Car Purchase 28 Days holiday increasing to 30 Days holiday after 12 months service up to 36 Days with long service (Includes bank holidays) Technician Retention Bonus - Payable every May, pro rata on joining For more information on how to apply visit or email a copy of your CV to _Due to the high number of applicants we will only reply if you are selected to an interview_ Job Types: Full-time, Permanent Pay: Up to £38,500.00 per year Benefits: Company pension Employee discount Ability to commute/relocate: Newtown SY16: reliably commute or plan to relocate before starting work (required) Experience: Motor Garage: 2 years (required) Language: Fluent English (required) Licence/Certification: Full Drivers Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead. Representing a variety of manufacturers and carrying out work on a diver
Dec 14, 2025
Full time
About the role We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers' vehicles, readying them for the road ahead. Representing a variety of manufacturers and carrying out work on a diver
An excellent opportunity has arisen to join one of the world's most iconic brands as a Service Quality Specialist - Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership. As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche's service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time. Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processes Stay up to date with manufacturer policies, bulletins and procedures Develop workshop processes aligned with Porsche Service and warranty standards Control workshop repair quality through inspections, tests, and ensuring manufacturer standards Manage Porsche Request Management System for technician support and communication. Support parts processes, including pre-pick and returns to Porsche. Administer warranty and goodwill repairs, including claims, documentation, and campaign communication Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines Provide regular feedback on repair quality to management and recommend improvements. Minimum Qualifications Full UK Driving License Experience in Warranty Administration in the automotive industry Familiarity with dealership management systems (DMS) Great customer service skills, to ensure customer satisfaction throughout the claim process Sound mechanical and technical skills Experience of working within a franchised automotive dealership A track record of performing within a fast paced, workshop environment Proficiency in Microsoft Office suite Desirable Qualifications Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Industry leading salary plus10% bonus, paid monthly 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre Porsche Centre Reading, the very first 'Destination Porsche' Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you JBRP1_UKTJ
Dec 10, 2025
Full time
An excellent opportunity has arisen to join one of the world's most iconic brands as a Service Quality Specialist - Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership. As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche's service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time. Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processes Stay up to date with manufacturer policies, bulletins and procedures Develop workshop processes aligned with Porsche Service and warranty standards Control workshop repair quality through inspections, tests, and ensuring manufacturer standards Manage Porsche Request Management System for technician support and communication. Support parts processes, including pre-pick and returns to Porsche. Administer warranty and goodwill repairs, including claims, documentation, and campaign communication Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines Provide regular feedback on repair quality to management and recommend improvements. Minimum Qualifications Full UK Driving License Experience in Warranty Administration in the automotive industry Familiarity with dealership management systems (DMS) Great customer service skills, to ensure customer satisfaction throughout the claim process Sound mechanical and technical skills Experience of working within a franchised automotive dealership A track record of performing within a fast paced, workshop environment Proficiency in Microsoft Office suite Desirable Qualifications Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Industry leading salary plus10% bonus, paid monthly 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre Porsche Centre Reading, the very first 'Destination Porsche' Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you JBRP1_UKTJ
