Head Receptionist at Luxury Harley Street Clinic - start ASAP

We are looking for an enthusiastic, super organised and well-presented Head Receptionist to join a prestigious private health clinic in Harley Street. It is a role that requires at least 3-4 years reception experience ideally in a medical, clinical or hospitality environment and at least 1 years managerial, leadership experience. It is a hugely popular clinic, and the reception is extremely busy with the reception team coordinating across a number of different consultant's and surgeon's dairies, whether it be to find spaces for client follow up appointments, troubleshooting late arrivals and fast tracking others, recognising which clients need to have pre-appointment scans or screenings and more. You will also be leading a team of 6 receptionists and as Head of Reception will oversee workflow, service delivery, team development, and the professional presentation of the clinic environment. They want someone with excellent communication skills who can ensure the smooth running of daily operations and the delivery of exceptional patient customer service.

Duties will include but not be limited to:

• Lead by example in delivering exceptional front-of-house service.
• Welcome and check in patients, ensuring they feel supported and informed.
• Oversee appointment bookings, scheduling queries, and workflow coordination with clinical teams.
• Ensure accurate invoicing for deposits, balances, and other fees.
• Manage the distribution and collection of questionnaires and patient information forms.
• Oversee telephone and email enquiries, ensuring timely and high-quality responses.
• Ensure accurate updating of patient records in the database.
• Monitor waiting areas and manage patient flow.
• Allocate daily responsibilities across the team and oversee task completion.
• Complete end-of-day reporting and administration.
• Oversee opening and closing procedures of front-of-house areas.
• Maintain accurate rotas and staffing levels, ensuring full team coverage.
• Liaise with relevant teams around any equipment issues affecting operations.
• Ensure all reception policies, SOPs, and checklists remain updated. Implement and maintain training plans for new starters.
• Provide ongoing coaching, motivation, and support to the team.
• Conduct probation and annual performance reviews.
• Drive continuous improvements to patient experience and reception efficiency.

The right candidate will have strong organisational skills and attention to detail, be competent in using databases, email, Word, Excel, and general administrative systems, be good at problem-solving and have a calm and solutions-focused mindset. They are a great company to work for and look after their staff, for example there is a staff room full of breakfast goodies and refreshments and they are very social with regular planned nights out and annual clinic trips aboard. This role is 5 days in the office.

Due to the high volume of CVs we receive for every job we post, we are only able to respond to those candidates whose applications are successful.