2 jobs found

An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function. This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business. The Role As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations. Key responsibilities include: Providing 2nd Line support across desktop, server, network and business applications Managing incidents through to resolution with clear and timely user communication Conducting root cause analysis and contributing to long-term technical fixes Supporting Microsoft 365, Active Directory and Windows environments Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable) Supporting core business systems and liaising with third-party suppliers where required Contributing to system upgrades, service improvements and IT projects Supporting onboarding and offboarding processes, including hardware and software lifecycle management Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting About You You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels. We are particularly keen to hear from candidates with: At least 3 years experience in an IT support role Strong Microsoft 365 and Active Directory administration skills Windows 10 and Windows 11 support experience Experience working with ITSM or Service Desk systems Exposure to mobile device management solutions (Intune highly advantageous) A proactive, organised and customer-focused approach What s on Offer Competitive salary 25 days holiday plus bank holidays Contributory pension scheme Ongoing training and development opportunities Clear scope for long-term career progression into Supervisory roles and beyond Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Job Title: F ield Service Engineer (2nd Line / ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: 30,000 - 37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP). Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs). Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions. Knowledge Sharing: Document site-specific nuances and create "How-To" guides. Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts. About You: Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment. Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections. Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions. Familiarity with Active Directory management and tools like Heimdal RMM & Security. The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey. Communication: Ability to translate "tech-speak" into plain English for non-technical staff.