Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 02, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Head of Commercial Enablement & GTM, New Verticals Job ID: R20970 Commercial London - The River Building HQ Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team Commercial Enablement and GTM is part of the New Verticals' Strategy & Operations team (Grocery, Retail & HOP) that reports into the VP of New Verticals & Consumer. The culture within the New Verticals team is informal, fast paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. The Role This is a high-impact role at the heart of the New Verticals business. You'll own a broad remit spanning commercial enablement, go to market execution, and third party tech partnerships strategy - balancing day to day delivery with longer term strategic shaping. You'll lead a high performing team of specialists within each area, while operating in a fast paced, evolving environment, working across functions to turn strategy into action and ensure the business is set up to scale successfully. Key responsibilities include: Commercial Enablement: Enable our local New Verticals commercial teams to perform at their very best. You'll design and deliver high impact enablement initiatives - from Joint Business Plans with our most strategic partners to a best in class learning and development agenda that unlocks individual and team performance. Go To Market for New Launches: Lead the end to end programme delivery of our most exciting and high profile launches across New Verticals. You'll own the planning, governance and execution of the programmes across new product features, strategic initiatives, and major partner integrations (e.g. Partner Loyalty Integrations, Dark Store Site Launches, new feature allowing customers to combine Grocery and Restaurant orders) - working cross functionally to define scope, manage dependencies and risks, and ensure high quality delivery at scale. You'll provide clear visibility to senior stakeholders and proactively unblock teams to bring innovation to market seamlessly. Policy & Process Excellence: Set the strategic direction for how New Verticals operates. You'll design, evolve, and embed world class policies and processes that enable scalable, efficient, and high quality operations as the business grows (e.g. Partner Onboarding Playbooks, Partner Segmentation Framework, Restricted Items Policy). Third-Party Tech Strategic Partnerships: Own the strategy and execution of our third party tech partnerships across New Verticals. You'll define the long term vision, operating model, and strategic roadmap for how we work with third party technology partners - including middleware, data integrations, catalogue tools, and picking software/hardware. You'll lead key commercial relationships, negotiate and manage contracts, and work cross functionally to ensure partners are seamlessly integrated into our product and operational stack. Qualities We're Looking For DECISIVE AND INFLUENTIAL: You're comfortable operating at pace and with ambiguity. You make clear decisions, communicate with confidence, and can mobilise teams and senior stakeholders to move from strategy to action. COMMERCIAL AND COLLABORATIVE: You bring a strong commercial lens and enjoy working cross functionally. You build trusted relationships across Commercial, Product, Strategy, and Operations, connecting priorities and ensuring initiatives deliver real business impact. STRUCTURED: You bring structure to complex initiatives and programmes. You can run multiple workstreams in parallel, set clear direction, and execute with rigour - without losing sight of outcomes. Profile We are looking for someone who: Has 6-10 years of experience in a commercially and/or operationally focused role, ideally within a fast paced, consumer led environment. Experience in logistics, e commerce, marketplaces, or other customer obsessed businesses is a strong advantage. Has a proven track record of owning and delivering complex initiatives end to end, from shaping strategy through to operational execution. Has experience working in high growth or changing environments, where priorities evolve and speed matters. Brings a hands on, ownership driven mindset, and is excited to build, scale, and continuously improve how things work. Is comfortable working independently and with senior stakeholders, managing multiple priorities while maintaining high standards of quality and pace. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 02, 2026
Full time
Head of Commercial Enablement & GTM, New Verticals Job ID: R20970 Commercial London - The River Building HQ Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team Commercial Enablement and GTM is part of the New Verticals' Strategy & Operations team (Grocery, Retail & HOP) that reports into the VP of New Verticals & Consumer. The culture within the New Verticals team is informal, fast paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. The Role This is a high-impact role at the heart of the New Verticals business. You'll own a broad remit spanning commercial enablement, go to market execution, and third party tech partnerships strategy - balancing day to day delivery with longer term strategic shaping. You'll lead a high performing team of specialists within each area, while operating in a fast paced, evolving environment, working across functions to turn strategy into action and ensure the business is set up to scale successfully. Key responsibilities include: Commercial Enablement: Enable our local New Verticals commercial teams to perform at their very best. You'll design and deliver high impact enablement initiatives - from Joint Business Plans with our most strategic partners to a best in class learning and development agenda that unlocks individual and team performance. Go To Market for New Launches: Lead the end to end programme delivery of our most exciting and high profile launches across New Verticals. You'll own the planning, governance and execution of the programmes across new product features, strategic initiatives, and major partner integrations (e.g. Partner Loyalty Integrations, Dark Store Site Launches, new feature allowing customers to combine Grocery and Restaurant orders) - working cross functionally to define scope, manage dependencies and risks, and ensure high quality delivery at scale. You'll provide clear visibility to senior stakeholders and proactively unblock teams to bring innovation to market seamlessly. Policy & Process Excellence: Set the strategic direction for how New Verticals operates. You'll design, evolve, and embed world class policies and processes that enable scalable, efficient, and high quality operations as the business grows (e.g. Partner Onboarding Playbooks, Partner Segmentation Framework, Restricted Items Policy). Third-Party Tech Strategic Partnerships: Own the strategy and execution of our third party tech partnerships across New Verticals. You'll define the long term vision, operating model, and strategic roadmap for how we work with third party technology partners - including middleware, data integrations, catalogue tools, and picking software/hardware. You'll lead key commercial relationships, negotiate and manage contracts, and work cross functionally to ensure partners are seamlessly integrated into our product and operational stack. Qualities We're Looking For DECISIVE AND INFLUENTIAL: You're comfortable operating at pace and with ambiguity. You make clear decisions, communicate with confidence, and can mobilise teams and senior stakeholders to move from strategy to action. COMMERCIAL AND COLLABORATIVE: You bring a strong commercial lens and enjoy working cross functionally. You build trusted relationships across Commercial, Product, Strategy, and Operations, connecting priorities and ensuring initiatives deliver real business impact. STRUCTURED: You bring structure to complex initiatives and programmes. You can run multiple workstreams in parallel, set clear direction, and execute with rigour - without losing sight of outcomes. Profile We are looking for someone who: Has 6-10 years of experience in a commercially and/or operationally focused role, ideally within a fast paced, consumer led environment. Experience in logistics, e commerce, marketplaces, or other customer obsessed businesses is a strong advantage. Has a proven track record of owning and delivering complex initiatives end to end, from shaping strategy through to operational execution. Has experience working in high growth or changing environments, where priorities evolve and speed matters. Brings a hands on, ownership driven mindset, and is excited to build, scale, and continuously improve how things work. Is comfortable working independently and with senior stakeholders, managing multiple priorities while maintaining high standards of quality and pace. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Site Manager Recruiter - Nick Upton Hiring Manager - Joao Rodrigues Location - Manchester Deliveroo Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started! Editions Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end to end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI's! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery only kitchen network that brings exclusive restaurant brands into high demand areas. Site Operations Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Site Manager role and apply below to join the Roo family. The Role The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant. What You'll be Doing Own the day to day operations in your site. Lead through your respective team working closely with your site team and the multi site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in. Lead in accordance with the Deliveroo values and ensure your team follows suit. Develop, train and motivate all employees to achieve ambitious targets. Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve. Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. Execute cost control and adherence to budgets. As the Site Manager you will have direct control of Opex spending, Maintenance and will influence on utilities and labour spending. Keep all relevant trackers, logs and sheets up to date with operational and financial data. Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment. Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (e.g. Ancillaries). Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi site manager to train the team on new food safety requirements, holding partners accountable for compliance. Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements. Ensuring appropriate staffing at site to maintain daily operations. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. Participate in relevant meetings, ensuring contribution and clear communication where appropriate. Monitor customer feedback seeking opportunities to improve the customer experience. Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships. Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors. Liaise with your various counterparts across the business to improve overall operational performance. Participate in projects, initiatives and activities to improve the operating model and achieve company objectives. Requirements Minimum of 1 2 years of junior management food & beverage experience. Ideally in the restaurant industry. Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful. A good understanding and track record in influencing KPI performance. Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV). Demonstrates the ability to think on their feet and solve problems in a fast paced environment. Great knowledge of food safety and health and safety compliance requirements. Previous experience in leading a team of several direct reports. Can demonstrate excellent communication skills, both verbally and written. Organised individual with strong attention to detail. Tech savvy and comfortable working with numbers (experience with Looker preferred). 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food tech companies. Right to work in the relevant country. Able to comply to company working expectations (e.g. weekend working). Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Feb 28, 2026
Full time
Site Manager Recruiter - Nick Upton Hiring Manager - Joao Rodrigues Location - Manchester Deliveroo Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started! Editions Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end to end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI's! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery only kitchen network that brings exclusive restaurant brands into high demand areas. Site Operations Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Site Manager role and apply below to join the Roo family. The Role The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant. What You'll be Doing Own the day to day operations in your site. Lead through your respective team working closely with your site team and the multi site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in. Lead in accordance with the Deliveroo values and ensure your team follows suit. Develop, train and motivate all employees to achieve ambitious targets. Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve. Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. Execute cost control and adherence to budgets. As the Site Manager you will have direct control of Opex spending, Maintenance and will influence on utilities and labour spending. Keep all relevant trackers, logs and sheets up to date with operational and financial data. Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment. Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (e.g. Ancillaries). Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi site manager to train the team on new food safety requirements, holding partners accountable for compliance. Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements. Ensuring appropriate staffing at site to maintain daily operations. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. Participate in relevant meetings, ensuring contribution and clear communication where appropriate. Monitor customer feedback seeking opportunities to improve the customer experience. Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships. Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors. Liaise with your various counterparts across the business to improve overall operational performance. Participate in projects, initiatives and activities to improve the operating model and achieve company objectives. Requirements Minimum of 1 2 years of junior management food & beverage experience. Ideally in the restaurant industry. Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful. A good understanding and track record in influencing KPI performance. Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV). Demonstrates the ability to think on their feet and solve problems in a fast paced environment. Great knowledge of food safety and health and safety compliance requirements. Previous experience in leading a team of several direct reports. Can demonstrate excellent communication skills, both verbally and written. Organised individual with strong attention to detail. Tech savvy and comfortable working with numbers (experience with Looker preferred). 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food tech companies. Right to work in the relevant country. Able to comply to company working expectations (e.g. weekend working). Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Multi-Site Manager - Editions North London Sites Deliveroo Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started! Editions Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI's! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas. Site Operations Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Multi-Site Manager role and apply below to join the Roo family. The Role - Multi Site Manager The Multi-Site Manager is responsible for driving the highest possible performance across their site(s). They support and hold the Site Manager accountable in their daily running of site operation. We play to win - The role requires maximising customer satisfaction by delivering operational KPIs and maximising profitability by minimising costs (incl. optimising labour efficiencies). It also requires the upholding of industry leading compliance standards. The Multi-Site Manager is responsible for living and breathing our marketplace by creating a positive and cooperative working environment for all team members and fostering development to ensure career development. What You'll be Doing Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation. The operational nature of the role will require you to work weekends, late nights, as well as shifts on public holidays. Lead through your respective teams, working closely with the Site Manager(s) in your respective sites (1-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in! Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases. Execute cost control and adherence to budgets. Forecasting yearly costs for your site as part of the financial planning process. As a multi site manager you will own Opex, repair & maintenance working within the prescribed labour (hours) targets, and Utilities costs for your respective sites. Recruit and onboard Editions team members within your respective site. Develop, train and motivate all employees to achieve company targets (incl. Peakon). Conduct performance evaluations, identify training needs, and provide coaching and feedback to improve staff skills and performance using tools such as PDPs & PIPs. Complete high quality schedules, ensuring appropriate staffing level for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way. Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve. Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment. Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Oversee weekly compliance checks and audits across your site(s). Staying up to date with local authorities and regulations. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. Host and participate in relevant meetings. Identifying areas of improvement and working with your teams to address specific issues or concerns raised to improve the overall customer experience. Build strong relationships with your restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results (ie: partner level reporting). Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors. Liaise with your various counterparts across the business to improve overall operational performance. Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives. Requirements Minimum of 3-4 years of management level food & beverage experience. Ideally in the restaurant industry. Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful. A good understanding and track record in managing and influencing the P&L and KPIs performance of your business. Capability and track record for project management. Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV). Great knowledge of food safety and health and safety compliance requirements. Previous experience in leading a team, including recruiting, training, and developing team members. Can demonstrate excellent communication skills, both verbally and written. Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges. Tech savvy and comfortable working with numbers and using data to inform your decisions (Experience with G Suite, Looker or other data visualisation tools preferred). 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food tech companies. Right to work in the relevant country. Willingness to travel between multiple locations in line with Deliveroo Travel Policy. Willingness to comply with Site Operations Ways of Working policy. Valid Driving Licence or in the process of obtaining a full licence. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Benefits Funded single cover healthcare on our core plan, with the option to add family members at own cost. On-site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. . click apply for full job details
Feb 28, 2026
Full time
Multi-Site Manager - Editions North London Sites Deliveroo Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started! Editions Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI's! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas. Site Operations Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Multi-Site Manager role and apply below to join the Roo family. The Role - Multi Site Manager The Multi-Site Manager is responsible for driving the highest possible performance across their site(s). They support and hold the Site Manager accountable in their daily running of site operation. We play to win - The role requires maximising customer satisfaction by delivering operational KPIs and maximising profitability by minimising costs (incl. optimising labour efficiencies). It also requires the upholding of industry leading compliance standards. The Multi-Site Manager is responsible for living and breathing our marketplace by creating a positive and cooperative working environment for all team members and fostering development to ensure career development. What You'll be Doing Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation. The operational nature of the role will require you to work weekends, late nights, as well as shifts on public holidays. Lead through your respective teams, working closely with the Site Manager(s) in your respective sites (1-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in! Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases. Execute cost control and adherence to budgets. Forecasting yearly costs for your site as part of the financial planning process. As a multi site manager you will own Opex, repair & maintenance working within the prescribed labour (hours) targets, and Utilities costs for your respective sites. Recruit and onboard Editions team members within your respective site. Develop, train and motivate all employees to achieve company targets (incl. Peakon). Conduct performance evaluations, identify training needs, and provide coaching and feedback to improve staff skills and performance using tools such as PDPs & PIPs. Complete high quality schedules, ensuring appropriate staffing level for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way. Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve. Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment. Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Oversee weekly compliance checks and audits across your site(s). Staying up to date with local authorities and regulations. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. Host and participate in relevant meetings. Identifying areas of improvement and working with your teams to address specific issues or concerns raised to improve the overall customer experience. Build strong relationships with your restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results (ie: partner level reporting). Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors. Liaise with your various counterparts across the business to improve overall operational performance. Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives. Requirements Minimum of 3-4 years of management level food & beverage experience. Ideally in the restaurant industry. Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful. A good understanding and track record in managing and influencing the P&L and KPIs performance of your business. Capability and track record for project management. Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV). Great knowledge of food safety and health and safety compliance requirements. Previous experience in leading a team, including recruiting, training, and developing team members. Can demonstrate excellent communication skills, both verbally and written. Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges. Tech savvy and comfortable working with numbers and using data to inform your decisions (Experience with G Suite, Looker or other data visualisation tools preferred). 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food tech companies. Right to work in the relevant country. Willingness to travel between multiple locations in line with Deliveroo Travel Policy. Willingness to comply with Site Operations Ways of Working policy. Valid Driving Licence or in the process of obtaining a full licence. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Benefits Funded single cover healthcare on our core plan, with the option to add family members at own cost. On-site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. . click apply for full job details
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
Feb 24, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
Assistant Clubhouse Manager, Rapha London Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft. Our Clubhouses Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha experience. We are looking for an Assistant Clubhouse Manager to lead the team in the efficient running of the Clubhouse, in order to achieve operational and commercial success. A seasoned retailer and a natural leader, you know what it takes to create a world class customer experience, bringing the Rapha brand to life. The Assistant Manager will help build and develop a highly skilled and high achieving team that can cope with the pressures and demands of the complete Rapha experience. Strong commercial awareness skills are vital, as is building relationships with the Regional and Central teams to ensure the Clubhouse's continued success. With energy and a strong desire to engage in the local cycling community, ride with customers, and build relationships, you will help create a store environment that flourishes. The Role: Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience. Ensure every guest receives a world class experience that embodies the best of Rapha and is aligned with our values. Support the Clubhouse General Manager in owning Rapha in London - Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha's business goals. Leverage business insights and product performance to identify commercial and community opportunities. Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail. Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards. Coach & develop teams to embody Rapha's behaviours and values. Cascade communications to all members of the store team and lead by example. Be a Rapha ambassador, seen as a role model who brings Rapha's core values to life The Candidate Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets that may fulfil the requirements in a similar way. 2+ years experience in a retail management role. Passion for delivering world class customer experiences and being present on the sales floor. Proven track record of delivering results and exceeding expectations. An understanding of food & beverage retailing (experience in café operations is a plus) Excellent planning and organisational skills, and meticulous attention to detail. Ability to demonstrate excellent leadership and people management skills. Enthusiastic about community and relationship building in the cycling scene. Ability to network, recruit, train, and develop talent. Creativity to host memorable events that bring Rapha's experience to life. Strong verbal and written communication skills. Ability to be flexible and agile to meet business needs. Entrepreneurial spirit with a track record of delivering results. Comfortable working in a fast paced, autonomous environment. Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer. We offer all our employees a 50% apparel discount and a discount for family and friends An annual clothing allowance An employee bonus scheme with the opportunity to earn up to 5% of your annual salary Free membership to the Rapha Cycling Club Bike racing expenses up to £35 per race entry Team ride days Mental health support with MyndUp Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo Company Pension Scheme Enhanced Parental Leave
Feb 19, 2026
Full time
Assistant Clubhouse Manager, Rapha London Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft. Our Clubhouses Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha experience. We are looking for an Assistant Clubhouse Manager to lead the team in the efficient running of the Clubhouse, in order to achieve operational and commercial success. A seasoned retailer and a natural leader, you know what it takes to create a world class customer experience, bringing the Rapha brand to life. The Assistant Manager will help build and develop a highly skilled and high achieving team that can cope with the pressures and demands of the complete Rapha experience. Strong commercial awareness skills are vital, as is building relationships with the Regional and Central teams to ensure the Clubhouse's continued success. With energy and a strong desire to engage in the local cycling community, ride with customers, and build relationships, you will help create a store environment that flourishes. The Role: Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience. Ensure every guest receives a world class experience that embodies the best of Rapha and is aligned with our values. Support the Clubhouse General Manager in owning Rapha in London - Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha's business goals. Leverage business insights and product performance to identify commercial and community opportunities. Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail. Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards. Coach & develop teams to embody Rapha's behaviours and values. Cascade communications to all members of the store team and lead by example. Be a Rapha ambassador, seen as a role model who brings Rapha's core values to life The Candidate Candidates may possess the following skills. We're open to a wide variety of backgrounds and skill sets that may fulfil the requirements in a similar way. 2+ years experience in a retail management role. Passion for delivering world class customer experiences and being present on the sales floor. Proven track record of delivering results and exceeding expectations. An understanding of food & beverage retailing (experience in café operations is a plus) Excellent planning and organisational skills, and meticulous attention to detail. Ability to demonstrate excellent leadership and people management skills. Enthusiastic about community and relationship building in the cycling scene. Ability to network, recruit, train, and develop talent. Creativity to host memorable events that bring Rapha's experience to life. Strong verbal and written communication skills. Ability to be flexible and agile to meet business needs. Entrepreneurial spirit with a track record of delivering results. Comfortable working in a fast paced, autonomous environment. Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer. We offer all our employees a 50% apparel discount and a discount for family and friends An annual clothing allowance An employee bonus scheme with the opportunity to earn up to 5% of your annual salary Free membership to the Rapha Cycling Club Bike racing expenses up to £35 per race entry Team ride days Mental health support with MyndUp Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo Company Pension Scheme Enhanced Parental Leave
Title: Site Associate Location: Acton Pay: £13.83 per hour (20% uplift if working after 10pm) Site opening hours: Between 7am & 4.30am 15 hour p/w contract About Deliveroo Editions With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created "Editions" which is our 'dark kitchens' business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What's even more exciting is that we're expanding our portfolio further. Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Kitchen Assistant / Cleaner role and apply below to join the Roo family. About the role The Site Associate role covers a wide range of tasks across the Editions site. You will ensure that the site is clean, support the wider operation of the site to ensure that our loyal customers receive their orders as quickly as possible from our trusted partners. Responsibilities will include: You will report into the Site Manager and the site management team. Ensuring that the cleanliness of the site is maintained to a high standard by cleaning as you go throughout the shift as well as regular deep cleaning of various equipment throughout the week Cleaning communal areas, such as staff room, bathrooms, stock rooms, maintaining site health and safety standards at all times Working with the management team to ensure a safe and clean site by participating in regularly checking Assisting with dispatching, which will include running food from our partners to the dispatch area, assisting with orders and communicating with our riders Supporting our partners by keeping kitchen equipment clean and ready for use throughout the shift with the pot wash Who we are looking for You radiate positivity! You have a great attitude to work, you are driven and have willingness to learn You are a team player, punctuality and reliability is your forte You always go above and beyond, you're looking to progress in your career You can work autonomously but you LOVE working with a fantastic team and with our partners You like to solve problems, making recommendations on how to improve daily tasks Previous experience in a Kitchen Porter or Kitchen Cleaner role is a bonus, but don't worry if you haven't, if you have the right attitude and drive, we can train you. What to expect from the interview process Step 1: apply for any role you'd like to be considered for - we'd love to hear from you! Step 2: if your application is successful, you will receive an assessment from Maki People Step 3: if you're successful following assessment, one of our recruitment team will be in touch to say hello and understand more about your experience Step 4: if we decide to progress your application, you will be invited to an onsite interview with one of the site managers Step 5: We'll come back to you quickly after your interview to let you know the outcome! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Feb 18, 2026
Full time
Title: Site Associate Location: Acton Pay: £13.83 per hour (20% uplift if working after 10pm) Site opening hours: Between 7am & 4.30am 15 hour p/w contract About Deliveroo Editions With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created "Editions" which is our 'dark kitchens' business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What's even more exciting is that we're expanding our portfolio further. Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Kitchen Assistant / Cleaner role and apply below to join the Roo family. About the role The Site Associate role covers a wide range of tasks across the Editions site. You will ensure that the site is clean, support the wider operation of the site to ensure that our loyal customers receive their orders as quickly as possible from our trusted partners. Responsibilities will include: You will report into the Site Manager and the site management team. Ensuring that the cleanliness of the site is maintained to a high standard by cleaning as you go throughout the shift as well as regular deep cleaning of various equipment throughout the week Cleaning communal areas, such as staff room, bathrooms, stock rooms, maintaining site health and safety standards at all times Working with the management team to ensure a safe and clean site by participating in regularly checking Assisting with dispatching, which will include running food from our partners to the dispatch area, assisting with orders and communicating with our riders Supporting our partners by keeping kitchen equipment clean and ready for use throughout the shift with the pot wash Who we are looking for You radiate positivity! You have a great attitude to work, you are driven and have willingness to learn You are a team player, punctuality and reliability is your forte You always go above and beyond, you're looking to progress in your career You can work autonomously but you LOVE working with a fantastic team and with our partners You like to solve problems, making recommendations on how to improve daily tasks Previous experience in a Kitchen Porter or Kitchen Cleaner role is a bonus, but don't worry if you haven't, if you have the right attitude and drive, we can train you. What to expect from the interview process Step 1: apply for any role you'd like to be considered for - we'd love to hear from you! Step 2: if your application is successful, you will receive an assessment from Maki People Step 3: if you're successful following assessment, one of our recruitment team will be in touch to say hello and understand more about your experience Step 4: if we decide to progress your application, you will be invited to an onsite interview with one of the site managers Step 5: We'll come back to you quickly after your interview to let you know the outcome! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
Feb 15, 2026
Full time
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
Location: Acton, 20 Stirling Road, W3 8DG Ocado Ebike Delivery Rider - Acton Pay Rate: £12.70 per hour - Contract Hours: 40 hours per week Working Days: Any 8 hours shifts 5 out of 7 days, (Mostly PM shifts with some AM shifts available) Parking: Please note, parking at the site is limited. There's a reason we call them Zoom riders as they nip around the City - finding those shortcuts and beating the traffic! Our customers at Ocado never know when they might be missing that vital ingredient or when the munchies might hit, so our Zoom riders are critical in steering their sleek, power-assisted cargo bikes to the rescue at just the right time. You'll be our customers' first point of contact, so all we ask is that you deliver joy safely with a smile. And in return, we guarantee no two days are ever the same, but every one is an adventure. With a starting rate of £12.70 per hour (paid on a lunar cycle of every 4 weeks) you will be required to work 40 hours per week (across 8 hour shifts of AM and PM) across any 5 out of 7 days. We also offer a shopping list of perks, including: 15% off Ocado Shopping and loads of retail and food deals for you and the family to enjoy The opportunity to earn shares in Ocado Group, as we are all working toward our ongoing success Extra holiday buy-back options - for when you need that little extra break A healthy pension plan to help with future planning - matched up to 7% And tools and services to keep you in tip-top condition as you face the elements head-on! Ready to ride? No delivery experience? No stress! Providing you can safely ride a bicycle, we'll provide your cargo ebike and all the equipment you require, as well as our comprehensive cargo bike and customer experience training. You just need to bring a positive 'can-do' attitude, a winning smile and a commitment to safety and teamwork. Riders must be prepared to work in all weather conditions and possess a good level of fitness, as you will be required to pull a minimal cargo bike load of 50kg. How to apply: Fill in an online application - there is no CV needed! Our friendly recruitment team will get in touch to conduct our Right to Work Checks. You will be invited to take a tour of the site, allowing you to meet the team and find answers to any questions you might have Once all checks are completed, you will be offered the role and your career with Ocado Logistics will begin! A career at Ocado Group can lead to many things, with fantastic opportunities available in various parts of the business. Please be aware that there is limited parking at the site. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.
Feb 13, 2026
Full time
Location: Acton, 20 Stirling Road, W3 8DG Ocado Ebike Delivery Rider - Acton Pay Rate: £12.70 per hour - Contract Hours: 40 hours per week Working Days: Any 8 hours shifts 5 out of 7 days, (Mostly PM shifts with some AM shifts available) Parking: Please note, parking at the site is limited. There's a reason we call them Zoom riders as they nip around the City - finding those shortcuts and beating the traffic! Our customers at Ocado never know when they might be missing that vital ingredient or when the munchies might hit, so our Zoom riders are critical in steering their sleek, power-assisted cargo bikes to the rescue at just the right time. You'll be our customers' first point of contact, so all we ask is that you deliver joy safely with a smile. And in return, we guarantee no two days are ever the same, but every one is an adventure. With a starting rate of £12.70 per hour (paid on a lunar cycle of every 4 weeks) you will be required to work 40 hours per week (across 8 hour shifts of AM and PM) across any 5 out of 7 days. We also offer a shopping list of perks, including: 15% off Ocado Shopping and loads of retail and food deals for you and the family to enjoy The opportunity to earn shares in Ocado Group, as we are all working toward our ongoing success Extra holiday buy-back options - for when you need that little extra break A healthy pension plan to help with future planning - matched up to 7% And tools and services to keep you in tip-top condition as you face the elements head-on! Ready to ride? No delivery experience? No stress! Providing you can safely ride a bicycle, we'll provide your cargo ebike and all the equipment you require, as well as our comprehensive cargo bike and customer experience training. You just need to bring a positive 'can-do' attitude, a winning smile and a commitment to safety and teamwork. Riders must be prepared to work in all weather conditions and possess a good level of fitness, as you will be required to pull a minimal cargo bike load of 50kg. How to apply: Fill in an online application - there is no CV needed! Our friendly recruitment team will get in touch to conduct our Right to Work Checks. You will be invited to take a tour of the site, allowing you to meet the team and find answers to any questions you might have Once all checks are completed, you will be offered the role and your career with Ocado Logistics will begin! A career at Ocado Group can lead to many things, with fantastic opportunities available in various parts of the business. Please be aware that there is limited parking at the site. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.
