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retail department manager lead teams drive sales
Store Department Manager: Lead Teams & Elevate Experience
Primark Stores Limited Milton Keynes, Buckinghamshire
A leading retail company in Milton Keynes is seeking a Department Manager to drive store operations. This role requires strong leadership skills and the ability to ensure an outstanding customer experience. You will oversee a department, manage stock, and lead a team to achieve sales goals. The position offers a full-time fixed-term contract with a salary of £42,055 and various benefits, including 31 days of annual leave. Join this dynamic team and make an impact in a growing global business.
Mar 03, 2026
Full time
A leading retail company in Milton Keynes is seeking a Department Manager to drive store operations. This role requires strong leadership skills and the ability to ensure an outstanding customer experience. You will oversee a department, manage stock, and lead a team to achieve sales goals. The position offers a full-time fixed-term contract with a salary of £42,055 and various benefits, including 31 days of annual leave. Join this dynamic team and make an impact in a growing global business.
Kurt Geiger
General Manager, Kurt Geiger Footwear, Selfridges London
Kurt Geiger
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Responsibilities Sales Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities. Identify and exploit any commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. Service Drive excellence in service levels in order to deliver "Amazing Service". Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. People Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. Visual Merchandising Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. Stock and Administration Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. Ownership / Accountability To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Qualifications Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way. Benefits Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
Mar 03, 2026
Full time
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Responsibilities Sales Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities. Identify and exploit any commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. Service Drive excellence in service levels in order to deliver "Amazing Service". Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. People Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. Visual Merchandising Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. Stock and Administration Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. Ownership / Accountability To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Qualifications Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way. Benefits Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
RoslinCT
Principal MSAT Scientist
RoslinCT Edinburgh, Midlothian
Principal MSAT Scientist Location: Edinburgh BioQuarter Who are we? We are RoslinCT, a world leading Cell and Gene Therapy Contract Development and Manufacturing Organisation creating cutting edge therapies that change people's lives. Collaborative, dedicated and talented people are the backbone of our culture, working both autonomously and in driven teams to make life changing products utilising ground breaking science. Find out more about what we do here! Why join us? The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career. A generous salary package - we reward our people at the level they deserve. Private healthcare and access to mental health/wellbeing support as your health and wellbeing means a lot to us. 31 days of annual leave, plus 4 public holidays which increases with tenure. A competitive company pension scheme to help you save for the future. Group Life Cover - you are automatically covered for three times your basic salary to give you and your family peace of mind. Flexible benefits such as retail discounts and access to the Cycle2Work scheme. Your new role The Principal Manufacturing Science and Technology (MSAT) Scientist will be responsible for providing in depth technical leadership and guidance on the commercial manufacturing of CASGEVY by managing complex changes associated with scale out, life cycle management, right first time and efficient operations with directly reporting to MSAT Manager. You will have direct contact with RoslinCT's client, supporting with long term process improvements and quality investigations. Create realistic, innovative solutions to complex technical and operational challenges, analysing data and presenting recommendations to both senior and executive management. Continuously drive process improvements to embed a right first time culture, ensuring best practices, efficient methodologies, and consistent quality standards are maintained. Support the resource allocation and timeline planning of new projects or demand. Lead, manage, and develop a team of MSAT Scientists and Associate MSAT Scientists, providing mentorship, technical guidance, and performance feedback to build capability and expertise within the team. Work closely with, and facilitate technical support, to wider departments within the business. Collaborate with the Business Development team on client engagement and development of new sales proposals. Ensure that all technical transfer activities are conducted in compliance with GMP, health and safety, and other relevant regulatory standard. About you Prior team leadership experience in a GMP manufacturing environment, preferably within Commercial sterile manufacturing. Working knowledge of cGMP systems and FDA/EU regulations within cell and gene therapy manufacturing. Experience working with stem cells, cellular therapies or cell banking. Exceptional communication skills - working closely with individuals at all levels including RoslinCT employees, stakeholders and suppliers. A desire to support continuous improvement, with a right first time approach. Ability to work under pressure to meet client demands and deadlines. Due to business critical needs, this role will require flexibility on working hours when required. Qualifications A Degree in Life Sciences, or related subject. Next Steps If this sounds like you, then please hit 'Apply' now. We will ask you to upload your CV and complete a short application form detailing why you are interested and why we should hire you. E EO & Accessibility At RoslinCT, we're all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they're valued and encouraged to be themselves, whether they're our employees, customers, or partners. We take pride in being an equal opportunity employer. We treat all applicants fairly and don't discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms. If you've got any specific needs or concerns regarding accessibility during the recruitment process, don't hesitate to reach out to us at . We're here to assist and make things as smooth as possible for you.
Mar 03, 2026
Full time
Principal MSAT Scientist Location: Edinburgh BioQuarter Who are we? We are RoslinCT, a world leading Cell and Gene Therapy Contract Development and Manufacturing Organisation creating cutting edge therapies that change people's lives. Collaborative, dedicated and talented people are the backbone of our culture, working both autonomously and in driven teams to make life changing products utilising ground breaking science. Find out more about what we do here! Why join us? The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career. A generous salary package - we reward our people at the level they deserve. Private healthcare and access to mental health/wellbeing support as your health and wellbeing means a lot to us. 31 days of annual leave, plus 4 public holidays which increases with tenure. A competitive company pension scheme to help you save for the future. Group Life Cover - you are automatically covered for three times your basic salary to give you and your family peace of mind. Flexible benefits such as retail discounts and access to the Cycle2Work scheme. Your new role The Principal Manufacturing Science and Technology (MSAT) Scientist will be responsible for providing in depth technical leadership and guidance on the commercial manufacturing of CASGEVY by managing complex changes associated with scale out, life cycle management, right first time and efficient operations with directly reporting to MSAT Manager. You will have direct contact with RoslinCT's client, supporting with long term process improvements and quality investigations. Create realistic, innovative solutions to complex technical and operational challenges, analysing data and presenting recommendations to both senior and executive management. Continuously drive process improvements to embed a right first time culture, ensuring best practices, efficient methodologies, and consistent quality standards are maintained. Support the resource allocation and timeline planning of new projects or demand. Lead, manage, and develop a team of MSAT Scientists and Associate MSAT Scientists, providing mentorship, technical guidance, and performance feedback to build capability and expertise within the team. Work closely with, and facilitate technical support, to wider departments within the business. Collaborate with the Business Development team on client engagement and development of new sales proposals. Ensure that all technical transfer activities are conducted in compliance with GMP, health and safety, and other relevant regulatory standard. About you Prior team leadership experience in a GMP manufacturing environment, preferably within Commercial sterile manufacturing. Working knowledge of cGMP systems and FDA/EU regulations within cell and gene therapy manufacturing. Experience working with stem cells, cellular therapies or cell banking. Exceptional communication skills - working closely with individuals at all levels including RoslinCT employees, stakeholders and suppliers. A desire to support continuous improvement, with a right first time approach. Ability to work under pressure to meet client demands and deadlines. Due to business critical needs, this role will require flexibility on working hours when required. Qualifications A Degree in Life Sciences, or related subject. Next Steps If this sounds like you, then please hit 'Apply' now. We will ask you to upload your CV and complete a short application form detailing why you are interested and why we should hire you. E EO & Accessibility At RoslinCT, we're all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they're valued and encouraged to be themselves, whether they're our employees, customers, or partners. We take pride in being an equal opportunity employer. We treat all applicants fairly and don't discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms. If you've got any specific needs or concerns regarding accessibility during the recruitment process, don't hesitate to reach out to us at . We're here to assist and make things as smooth as possible for you.
Chief Operating Officer
Mark Allen Group Ltd
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Mar 02, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
TJX Europe
CRM Officer
TJX Europe Watford, Hertfordshire
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: Drive omnichannel customer experiences that keep millions coming back. Are you a data-driven, creative CRM expert who loves turning customer insights into impactful, measurable retention strategies that drive LTV? Do you get excited about crafting omni-channel campaigns, collaborating with creative teams to ensure journeys feel meaningful, seamless and brand-aligned , and making a real commercial impact? If so, this iconic fashion group is looking for you. The CRM Officer will play a critical role in the CRM team to deliver highly engaging emails for the TK Maxx business in the UK, Germany and Austria. This role will be based in our Watford Head office , reporting into the Customer Relationship Manager . We have a hybrid working environment with 2 days minimum per week in the office required . The CRM Officer will be responsible for executing the customer email strategy across TJX Europe. At a base level, this is a hands-on role that includes managing day-to-day execution, scheduling, and deploying customer email and push campaigns . Where th is candidate will thrive is in bringing the campaigns to life through strategy, planning, and execution of winning digital trading plans and campaign management. The successful candidate will have a sound understanding of CRM principles, always taking a customer-first approach to drive long term consumer engagement . The person should be detail orientated and data-driven, demonstrating strong operational reporting and analytics skills to be able to provide recommendations for future activity. What you'll do: Campaign Management: D rive Strategy : Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation across all three pillars of our CRM team: Commercial, loyalty and lifecycle management laddering up to overall business objectives . Planning : Cr aft compelling, insight-led campaign omni-channel plans collaboratively with the team, balanc ing cross functional input and business priorities. Management: Developing creative briefs and managing digital asset management timelines to ensure deadlines are met. Deployment: Managing campaigns within the ESP, selecting segments , scheduling sends whilst demonstrating high quality contro l - reviewing and completing checks prior to send - to make sure our campaigns are all accurate and delivered without errors. Drive exec ution: Continuously i dentify opportunities to optimise the CRM channe l communications to improve visibility an across all customer platforms . Strategic Alignment: Work cross-functionally across departments to ensure the delivery of the overall strategic priorities. Relationship Management: Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT. Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues. Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation Monitoring Performance & Reporting : Use our weekly performance reports to track effectiveness of emails campaigns and communicate these back to key stakeholders. Implement the agreed tests from our test & learn plan for emails, working with insights to assess the results and deliver recommendations. Complete full post campaign analysis reports weekly, monthly, campaign based and communicate these back to key stakeholders. Process enhancements: Supporting on customer facing and internal process improvements to improve the channel Identify , troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times You ' ll Be Great In This Role If You Have: E xperience working in a CRM role, preferably in ecommerce, email and/or push German language skills would be a bonus A passion for CRM, personalisation , and staying on top of industry innovation A strong track record building multi-channel lifecycle campaigns using ESP/CRM platforms (Zeta is a plus!) Confidence working with segmentation, customer insights and test-and-learn frameworks. A commercial mindset understanding what drives £ per buyer, retention and purchase frequency. You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Mar 02, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: Drive omnichannel customer experiences that keep millions coming back. Are you a data-driven, creative CRM expert who loves turning customer insights into impactful, measurable retention strategies that drive LTV? Do you get excited about crafting omni-channel campaigns, collaborating with creative teams to ensure journeys feel meaningful, seamless and brand-aligned , and making a real commercial impact? If so, this iconic fashion group is looking for you. The CRM Officer will play a critical role in the CRM team to deliver highly engaging emails for the TK Maxx business in the UK, Germany and Austria. This role will be based in our Watford Head office , reporting into the Customer Relationship Manager . We have a hybrid working environment with 2 days minimum per week in the office required . The CRM Officer will be responsible for executing the customer email strategy across TJX Europe. At a base level, this is a hands-on role that includes managing day-to-day execution, scheduling, and deploying customer email and push campaigns . Where th is candidate will thrive is in bringing the campaigns to life through strategy, planning, and execution of winning digital trading plans and campaign management. The successful candidate will have a sound understanding of CRM principles, always taking a customer-first approach to drive long term consumer engagement . The person should be detail orientated and data-driven, demonstrating strong operational reporting and analytics skills to be able to provide recommendations for future activity. What you'll do: Campaign Management: D rive Strategy : Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation across all three pillars of our CRM team: Commercial, loyalty and lifecycle management laddering up to overall business objectives . Planning : Cr aft compelling, insight-led campaign omni-channel plans collaboratively with the team, balanc ing cross functional input and business priorities. Management: Developing creative briefs and managing digital asset management timelines to ensure deadlines are met. Deployment: Managing campaigns within the ESP, selecting segments , scheduling sends whilst demonstrating high quality contro l - reviewing and completing checks prior to send - to make sure our campaigns are all accurate and delivered without errors. Drive exec ution: Continuously i dentify opportunities to optimise the CRM channe l communications to improve visibility an across all customer platforms . Strategic Alignment: Work cross-functionally across departments to ensure the delivery of the overall strategic priorities. Relationship Management: Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT. Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues. Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation Monitoring Performance & Reporting : Use our weekly performance reports to track effectiveness of emails campaigns and communicate these back to key stakeholders. Implement the agreed tests from our test & learn plan for emails, working with insights to assess the results and deliver recommendations. Complete full post campaign analysis reports weekly, monthly, campaign based and communicate these back to key stakeholders. Process enhancements: Supporting on customer facing and internal process improvements to improve the channel Identify , troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times You ' ll Be Great In This Role If You Have: E xperience working in a CRM role, preferably in ecommerce, email and/or push German language skills would be a bonus A passion for CRM, personalisation , and staying on top of industry innovation A strong track record building multi-channel lifecycle campaigns using ESP/CRM platforms (Zeta is a plus!) Confidence working with segmentation, customer insights and test-and-learn frameworks. A commercial mindset understanding what drives £ per buyer, retention and purchase frequency. You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Freelance Design Studio Senior Project Manager
StudioXAG
StudioXAG creates bold spaces that tell big stories We are a B Corp-certified creative studio in London that believes in business as a force for good. We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen. They're our core. They make us tick, inspire us, push us to be better. Now we want to hear from you. The Role: Studio XAG is looking for a Freelance Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients. Reporting into our Lead Project Manager you'll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on exciting projects; windows, permanent retail spaces, digital experiences and pop ups; driving planning and organisation across the design studio. We're looking for a confident, highly organised Freelance Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong project and client management experience within our industry, implementing and streamlining processes across teams to drive consistency and a high level of organisation. Ideal Experience: 5+ years experience in a similar role, Project Managing design for windows, permanent retail spaces, digital experiences and pop ups Seasoned industry player with varied client-facing experience Excellent understanding of the world of retail and brand experience and the design and production process Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software) Experienced and highly competent in financial management of projects. Set up, tracking and billing Organisational master who is efficient and takes pride in their attention to detail Excellent communication skills A strong background in client servicing Great problem solving skills Leadership qualities and a hunger to deliver the best results Skills & Responsibilities: Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with design team leadership and our clients Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the design team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating and leading on client calls and meetings when required Internal communication: within the design team and across the business ensuring the clients needs are met and the project is delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns. Location: We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours and days are available. Day rate: £300-£400 per day, please state your day rate upon application. Inclusion & Diversity StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.
Mar 02, 2026
Full time
StudioXAG creates bold spaces that tell big stories We are a B Corp-certified creative studio in London that believes in business as a force for good. We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen. They're our core. They make us tick, inspire us, push us to be better. Now we want to hear from you. The Role: Studio XAG is looking for a Freelance Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients. Reporting into our Lead Project Manager you'll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on exciting projects; windows, permanent retail spaces, digital experiences and pop ups; driving planning and organisation across the design studio. We're looking for a confident, highly organised Freelance Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong project and client management experience within our industry, implementing and streamlining processes across teams to drive consistency and a high level of organisation. Ideal Experience: 5+ years experience in a similar role, Project Managing design for windows, permanent retail spaces, digital experiences and pop ups Seasoned industry player with varied client-facing experience Excellent understanding of the world of retail and brand experience and the design and production process Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software) Experienced and highly competent in financial management of projects. Set up, tracking and billing Organisational master who is efficient and takes pride in their attention to detail Excellent communication skills A strong background in client servicing Great problem solving skills Leadership qualities and a hunger to deliver the best results Skills & Responsibilities: Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with design team leadership and our clients Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the design team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating and leading on client calls and meetings when required Internal communication: within the design team and across the business ensuring the clients needs are met and the project is delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns. Location: We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours and days are available. Day rate: £300-£400 per day, please state your day rate upon application. Inclusion & Diversity StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.
Guest Service Manager
Hilton Worldwide, Inc. Reading, Berkshire
Job Description - Guest Service Manager (HOT0C8Y8) Job Description Guest Service Manager (Job Number: HOT0C8Y8) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Smart uniform provided Freeand healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check in through check out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Mar 02, 2026
Full time
Job Description - Guest Service Manager (HOT0C8Y8) Job Description Guest Service Manager (Job Number: HOT0C8Y8) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Smart uniform provided Freeand healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check in through check out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Harding Retail
Store Manager - Cruise Retail
Harding Retail
Store Manager - Cruise Retail - Take Home Pay/ Net payc.£50k+ What if your next leadership roledidn'tjust grow your career, but expanded your world? This is retail leadership, but not as you know it on the high street. WithHarding, you will lead in a fast-paced global retail environment where guests are on holiday, energy is high and experiences matter as much as performance.The cruise industry continues to grow year on year,offering exciting opportunities for retail leaders ready to step beyond traditional store environments and lead within one of the most dynamic sectors in retail today. Retail leadership here goes beyond running a store. It is about building exceptional teams, creating memorable guestexperiencesand driving commercial performance in a unique environment that blends retail,hospitalityand travel. We are looking forexperiencedStore Managersor experiencedmatrix concessions leadersready to leadonboard-living andworkingfor4-6 months at sea before1-2 monthbreaksathometo rechargebefore heading out again, combining strong commercial instinct with inspiring people leadership.If you thrive on creating momentum, elevatingstandardsand leading teams to deliver their best, this could be your next adventure. About Us Harding is leading the way in innovative onboard cruise retail, partnering with world-class cruise lines and premium global brands to make every cruise better. Recognised as Cruise Retailer of the Year in 2022, 2023 and 2025, weoperatewithin a truly global, multi-stakeholder environment where retail excellence and guest experience go hand in hand. The Opportunity Life as a Store Manager at sea is immersive, fast-pacedand uniquely rewarding. You will lead a diverse international team,shapingboth the culture and performance of your store while delivering experiences that guests remember long after their time on board ends. This is retail leadership within a complex and collaborative environment. Alongside leading your team, you will work closely with cruise line partners, premium brand partnersand onboard stakeholders to ensure standards, service and commercial performance align seamlessly. Success comes from balancing strong operational discipline with relationship-building, adaptability and commercial judgement across multiple partners and expectations. Unlike traditional retail environments, you will be engaging guests who are relaxed, curious and ready to enjoy their time onboard. This creates a vibrant and energisingretail atmosphere where storytelling,serviceand connection drive both experience and performance. Your role is not simply to manage operations but to lead with purpose. You will set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared. Through coaching,communicationand strong commercial focus, you will build an environment where people feel motivated to perform and guests feel genuinely welcomed. Every day brings variety.Your store will be selling everything a guest need and desire whilst onboard from low value giftsor confectionaryand duty free to premium, luxury products like fine Jewellery and luxury watchesso experiencewithmulti departments is vital.One moment you may be guiding your team through a busy retail period, the next collaborating with onboard partners or delivering a guest event that brings brands to life.Success comes from balancing detail with big-picture thinking, combining operational excellence with authentic leadership. Beyond the role itself, you will experience life at sea. With accommodation, meals and day-to-day living expenses covered, you will have the opportunity to travel the world while focusing on your leadership and maximising your earning potential. Who You Are You have experience leading retail teams/ whole stores,where performance is built through trust,clarityandhigh standards. The environments you have thrived in involve pace, multiple priorities and collaboration across different stakeholders or brand environments, and you are comfortable balancing commercial goals with exceptional service delivery. You bringa track recordof building strong sales cultures, balancing commercial ambition with genuine coaching and development. Your leadership is visible and intentional. You know how to inspire momentum, give direct and meaningful feedback, and create alignment by clearly communicating the purpose behind decisions and priorities. You are commercially astute, with experience driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience. You are comfortable making decisions in dynamicenvironments,you combine sound judgement with adaptability and resilience. You are motivated by creating something bigger than yourself. Leading diverse teams, elevating standards and delivering memorable retail experiences is what energises you. The opportunity to do this while living and working at sea, exploring theworldand embracing a unique leadership environment genuinely excites you. You will receive: GenuineTAKE HOME / Netpay of c.£50k per year All onboard living expenses covered-Opportunity to save all your wages. All costs and support to get necessary visasand documents to allow you to work onboard Support and development opportunities to grow your career Previousretail/sales leadership experiencewith accountability of whole storemanagementor managing within a complex matrixed, multi brand environmentis essential; international or cruise experience is welcomed but notrequired.
Mar 02, 2026
Full time
Store Manager - Cruise Retail - Take Home Pay/ Net payc.£50k+ What if your next leadership roledidn'tjust grow your career, but expanded your world? This is retail leadership, but not as you know it on the high street. WithHarding, you will lead in a fast-paced global retail environment where guests are on holiday, energy is high and experiences matter as much as performance.The cruise industry continues to grow year on year,offering exciting opportunities for retail leaders ready to step beyond traditional store environments and lead within one of the most dynamic sectors in retail today. Retail leadership here goes beyond running a store. It is about building exceptional teams, creating memorable guestexperiencesand driving commercial performance in a unique environment that blends retail,hospitalityand travel. We are looking forexperiencedStore Managersor experiencedmatrix concessions leadersready to leadonboard-living andworkingfor4-6 months at sea before1-2 monthbreaksathometo rechargebefore heading out again, combining strong commercial instinct with inspiring people leadership.If you thrive on creating momentum, elevatingstandardsand leading teams to deliver their best, this could be your next adventure. About Us Harding is leading the way in innovative onboard cruise retail, partnering with world-class cruise lines and premium global brands to make every cruise better. Recognised as Cruise Retailer of the Year in 2022, 2023 and 2025, weoperatewithin a truly global, multi-stakeholder environment where retail excellence and guest experience go hand in hand. The Opportunity Life as a Store Manager at sea is immersive, fast-pacedand uniquely rewarding. You will lead a diverse international team,shapingboth the culture and performance of your store while delivering experiences that guests remember long after their time on board ends. This is retail leadership within a complex and collaborative environment. Alongside leading your team, you will work closely with cruise line partners, premium brand partnersand onboard stakeholders to ensure standards, service and commercial performance align seamlessly. Success comes from balancing strong operational discipline with relationship-building, adaptability and commercial judgement across multiple partners and expectations. Unlike traditional retail environments, you will be engaging guests who are relaxed, curious and ready to enjoy their time onboard. This creates a vibrant and energisingretail atmosphere where storytelling,serviceand connection drive both experience and performance. Your role is not simply to manage operations but to lead with purpose. You will set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared. Through coaching,communicationand strong commercial focus, you will build an environment where people feel motivated to perform and guests feel genuinely welcomed. Every day brings variety.Your store will be selling everything a guest need and desire whilst onboard from low value giftsor confectionaryand duty free to premium, luxury products like fine Jewellery and luxury watchesso experiencewithmulti departments is vital.One moment you may be guiding your team through a busy retail period, the next collaborating with onboard partners or delivering a guest event that brings brands to life.Success comes from balancing detail with big-picture thinking, combining operational excellence with authentic leadership. Beyond the role itself, you will experience life at sea. With accommodation, meals and day-to-day living expenses covered, you will have the opportunity to travel the world while focusing on your leadership and maximising your earning potential. Who You Are You have experience leading retail teams/ whole stores,where performance is built through trust,clarityandhigh standards. The environments you have thrived in involve pace, multiple priorities and collaboration across different stakeholders or brand environments, and you are comfortable balancing commercial goals with exceptional service delivery. You bringa track recordof building strong sales cultures, balancing commercial ambition with genuine coaching and development. Your leadership is visible and intentional. You know how to inspire momentum, give direct and meaningful feedback, and create alignment by clearly communicating the purpose behind decisions and priorities. You are commercially astute, with experience driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience. You are comfortable making decisions in dynamicenvironments,you combine sound judgement with adaptability and resilience. You are motivated by creating something bigger than yourself. Leading diverse teams, elevating standards and delivering memorable retail experiences is what energises you. The opportunity to do this while living and working at sea, exploring theworldand embracing a unique leadership environment genuinely excites you. You will receive: GenuineTAKE HOME / Netpay of c.£50k per year All onboard living expenses covered-Opportunity to save all your wages. All costs and support to get necessary visasand documents to allow you to work onboard Support and development opportunities to grow your career Previousretail/sales leadership experiencewith accountability of whole storemanagementor managing within a complex matrixed, multi brand environmentis essential; international or cruise experience is welcomed but notrequired.
Store Manager - Blomfield Street
Charles Tyrwhitt
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a Store Manager to join the team in our Blomfield Street store. What you will be doing As Store Manager of Blomfield, you will take ownership of a high-volume, corporate-focused City store, leading and developing your team to exceed KPIs, sales and profit targets whilst fostering a high-performance, customer-first culture. You'll recruit, nurture and retain the best talent for CT and your store. You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers. You will also identify sales opportunities and generate corporate activity and new business. You'll also build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations. You'll make commercial decisions to support the store, in particularly for VM where our VM team will support and ensure that the visuals reflect brand identity. You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes. What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro active approach to their work. Required Skills & Experience: Proven experience as a Store Manager with the ability to lead, coach, and inspire a high performing team to achieve strong results Excellent customer service and relationship building skills with customers and stakeholders Highly commercial with strong analytical skills Strong planning and organisational abilities, maintaining a clear long term vision Highly commercial mindset with strong analytical, oral, and written communication skills Stock management and loss prevention experience Knowledge of understanding systems with a good understanding of Microsoft Office Strong relationship building skills and stakeholder/customer management What you can expect from us: As well as all the core benefits, UK Retail colleagues also get the following: Excellent bonus scheme -bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too! Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months. We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores. We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage. Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world known, well loved London based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE beliefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Mar 02, 2026
Full time
The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for a Store Manager to join the team in our Blomfield Street store. What you will be doing As Store Manager of Blomfield, you will take ownership of a high-volume, corporate-focused City store, leading and developing your team to exceed KPIs, sales and profit targets whilst fostering a high-performance, customer-first culture. You'll recruit, nurture and retain the best talent for CT and your store. You'll be promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers. You will also identify sales opportunities and generate corporate activity and new business. You'll also build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team - this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations. You'll make commercial decisions to support the store, in particularly for VM where our VM team will support and ensure that the visuals reflect brand identity. You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes. What we are looking for How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro active approach to their work. Required Skills & Experience: Proven experience as a Store Manager with the ability to lead, coach, and inspire a high performing team to achieve strong results Excellent customer service and relationship building skills with customers and stakeholders Highly commercial with strong analytical skills Strong planning and organisational abilities, maintaining a clear long term vision Highly commercial mindset with strong analytical, oral, and written communication skills Stock management and loss prevention experience Knowledge of understanding systems with a good understanding of Microsoft Office Strong relationship building skills and stakeholder/customer management What you can expect from us: As well as all the core benefits, UK Retail colleagues also get the following: Excellent bonus scheme -bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too! Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months. We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores. We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage. Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world known, well loved London based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE beliefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
Lead Customer Experience Manager
Sainsbury's Supermarkets Ltd Chester, Cheshire
Salary: From £36,250 Location: Chester Store, Chester, CH3 5QJ Contract type: Permanent Business area: Retail Closing date: 13 March 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast paced, customer facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast paced, customer focused environment - you've developed leaders, built high performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Mar 02, 2026
Full time
Salary: From £36,250 Location: Chester Store, Chester, CH3 5QJ Contract type: Permanent Business area: Retail Closing date: 13 March 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast paced, customer facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast paced, customer focused environment - you've developed leaders, built high performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Head Of Growth Marketing (Maternity Cover)
Craft Gin Club
THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events
Mar 01, 2026
Full time
THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events
Department Manager
Naylor's Equestrian Llp Shrewsbury, Shropshire
Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
Feb 28, 2026
Full time
Role overview Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role objectives and KPI's Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities. Leads with a plan/do/review mindset. Confident and clear decision maker. Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two way, clear, and honest feedback. Builds great relationships. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance
Lead Customer Experience Manager
Sainsbury's Supermarkets Ltd Stockport, Lancashire
Overview Salary: From £36,250 Location: Hazel Grove Store, Stockport, SK7 4AW Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Shift hours Shift Patterns include early shifts 7:00am, trading shifts 10:00 starts and late night shifts starting at 14:00. What you'll be doing Lead a team of managers to ensure every customer has a great experience in-store, from the checkouts to the petrol station. Plan for upcoming key trading activity and events by working closely with the store leadership team. Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store. Run operations at our checkout areas (manned and self-check), petrol stations (if applicable) and back-of-house services. People management is a big part of the role, including performance and capability, disciplinary actions and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience Manager A passionate leader who is consistently ambitious for customers and colleagues, growing their team to do the same. Experience of managing managers in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data and in interpreting KPIs or other performance indicators, with experience of improving them. Inclusion-focused leadership that builds an inclusive team and working environment. Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment with a track record of developing leaders and high-performing teams. Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement. Experience managing sensitive and complex people matters with confidence, fairness and sound judgment. Leadership experience in an operational retail, hospitality, or food-service environment with ownership of departmental performance and confident leadership in absence of senior leadership. Evidence of leading change-rolling out new ways of working, embedding new systems, or shifting team mindsets and ensuring adoption. Working for us has great rewards Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including: Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos every pay day. An annual bonus scheme based on our performance and yours. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - opportunity to invest at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - connect with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a bike and equipment with tax and NI savings. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and their team. Our internal networks seek to ensure true representation for everyone, helping remove barriers. We offer development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. Reasonable adjustments If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 28, 2026
Full time
Overview Salary: From £36,250 Location: Hazel Grove Store, Stockport, SK7 4AW Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Shift hours Shift Patterns include early shifts 7:00am, trading shifts 10:00 starts and late night shifts starting at 14:00. What you'll be doing Lead a team of managers to ensure every customer has a great experience in-store, from the checkouts to the petrol station. Plan for upcoming key trading activity and events by working closely with the store leadership team. Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store. Run operations at our checkout areas (manned and self-check), petrol stations (if applicable) and back-of-house services. People management is a big part of the role, including performance and capability, disciplinary actions and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience Manager A passionate leader who is consistently ambitious for customers and colleagues, growing their team to do the same. Experience of managing managers in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data and in interpreting KPIs or other performance indicators, with experience of improving them. Inclusion-focused leadership that builds an inclusive team and working environment. Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment with a track record of developing leaders and high-performing teams. Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement. Experience managing sensitive and complex people matters with confidence, fairness and sound judgment. Leadership experience in an operational retail, hospitality, or food-service environment with ownership of departmental performance and confident leadership in absence of senior leadership. Evidence of leading change-rolling out new ways of working, embedding new systems, or shifting team mindsets and ensuring adoption. Working for us has great rewards Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including: Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos every pay day. An annual bonus scheme based on our performance and yours. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - opportunity to invest at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - connect with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a bike and equipment with tax and NI savings. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and their team. Our internal networks seek to ensure true representation for everyone, helping remove barriers. We offer development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. Reasonable adjustments If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Lead Customer Experience Manager
Sainsbury's Supermarkets Ltd Bishop Auckland, County Durham
Salary: From £35,000 Location: Bishop Auckland Store, Bishop Auckland, DL14 9AE Contract type: Permanent Business area: Retail Closing date: 27 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 28, 2026
Full time
Salary: From £35,000 Location: Bishop Auckland Store, Bishop Auckland, DL14 9AE Contract type: Permanent Business area: Retail Closing date: 27 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Manager
Colliers International Deutschland Holding GmbH Gloucester, Gloucestershire
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Feb 28, 2026
Full time
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. CX Manager will have the unique opportunity to build an exciting destination in the heart of city, with customer experience, community, amenities, and technology at its core. CX Manager will lead the onsite marketing initiatives by managing The Forum's social media handle, execute the media façade content design, draft and deliver the engagement planner to ensure we achieve the highest occupiers satisfaction ratings. Job Description Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the property Actively assist with marketing initiatives and viewing activity. Co-ordinate with all key stakeholders including the hotel to maximise value for the community. Create, plan and execute community, occupier & social value engagement initiatives working closely with the Beyond leadership team Launch & maintain property social media handles, as well as maintain a social media content planner Schedule and manage content for the external media façade as well as internal digital screen working closely with the site team, marketing partners and community stakeholders Manage and administer any customer services portal and app to drive engagement and adoption by the estate community Maintain and produce CX specified reports (pre and post execution data) Illustrate statistics on various matters such as occupancy level, energy consumption, specific BMS data, key depravation areas Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans Increase client, customer, guest and service partner loyalty and achieve highest satisfaction ratings Mapping property customer journeys in order to identify CX enhancement opportunities Lead by example and inspire wider onsite teams Track, oversee and optimise all customer interactions to build strong relations with all stakeholders Follow Beyond: Front of House standard operating procedures and guidelines Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required Ensure property guest management processes are strictly followed Deal with complaints and offer prompt resolutions, elevate where necessary Proactively design processes and preventive measures to eliminate any complaints and service delivery shortfalls Ensure all front of house areas including the lounge are always immaculately presented Data processing and management of databases, ensuring accurate and timely import of information Firmly abide by Beyond: Front of House dress code and personal presentation policy Log any property faults/issues with the Facilities Management team Carry out daily/weekly walk arounds to personally engage with the occupiers Practice quality assurance inspections (internal & external) Qualifications Expertise & Professional Development You are the 'go to' person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Office and social media platform management You demonstrate a keen interest in new technology and adoption strategies You have FOH/Events background in the hospitality sector Commercial Awareness & Value Add You are aware of the property's financial and business objectives You actively look for best practice ways of working, encouraging CX team interactions with clients, customers, guests and stakeholders You are confidently able to implement Beyond: Front of House department's onsite succession plan You possess commercial awareness and awareness of latest customer experience market trends You identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class CX You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions Service Excellence You demonstrate and role model the key behaviours of service excellence. You continually go above and beyond the expectation of your team and stakeholders You preempt the work required ensuring you are always delivering high levels of service Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client High Quality Work You continuously look to improve the quality of your work and ensure quality control You demonstrate excellent organizational and time management skills Productivity & Efficiency You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control Possess excellent oral and written communication skills Ability to produce detailed building management reports Collaboration You have strong trusting relationships and promote a culture of information sharing and cross working relationships You will create a positive and collaborative working environment Additional Information Service Excellence You are results and impact focused and go the extra mile to deliver the best CX You show reliance, even when under pressure and during challenging times You have an excellent change management mindset Personal Development You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to CX team You seek out and attend relevant personal and professional development such as training courses, new projects and assignments Professional Conduct & Integrity You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values Diversity & Inclusion You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct Community You represent community groups at internal and external events and look at how the onsite CX team can have an impact to the wider internal and external community. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General Manager - UK
The Kencko Co, Inc.
Our Mission We make it easy for everyone to build healthy habits and eat more fruit and vegetables by creating innovative products that are highly nutritious, sustainable and delicious. If you're passionate about health, sustainability, and want to be part of a dynamic and collaborative team, this is the place for you! How We Do It Just 1 in 10 US adults eats the recommended minimum of 5 cups of fruits and vegetables every day. We're helping solve that problem with convenient, organic, and mouth-watering products. We transform fresh, organic fruits and veggies into handy single-serving meal moments such as: Instant Smoothies Protein Drinks Delicious Snacks Job Overview We're looking for a General Manager - UK (London-based) to join our team and support our International P&L Team. You will be the strategic and operational leader for the UK market, with a focus on driving growth and sales. Your mission will be to expand operations, lead local teams, and ensure operational excellence as we scale our presence in the United Kingdom. The ideal candidate will have extensive sales management experience, in-depth knowledge of the UK retail and HORECA markets, and a strong track record of scaling operations in the region. This General Manager - UK role reports to the General Manager, International What We're Looking For Over 10 years of experience in retail management or the HORECA sector, characterized by a strategic focus on business development, sales growth, and team leadership At least 5 years of experience managing sales teams or commercial operations, with deep knowledge of the UK market Strong experience in the CPG or Retail/Grocery/Convenience sectors, with a focus on direct-to-consumer sales Entrepreneurial mindset, hands on approach, and proven success launching and scaling business operations in the UK Strong commercial acumen, with hands on experience in P&L management and achieving sales targets Exceptional leadership and team building skills, with a strategic mindset and focus on results Proven experience in sales across Retail, HORECA, and Pharma channels Strong relationship building skills and the ability to communicate effectively with key stakeholders Excellent knowledge of UK market dynamics, including market trends, customer needs, and competitive landscape Ability to make fast, effective decisions in dynamic and challenging environments Fluency in English, with excellent communication skills in multicultural settings DTC (Direct to Consumer) experience is a plus Comfortable with ambiguity and excited by the challenge of building and scaling operations in a growing market Based in London, with willingness to travel frequently within the UK and internationally as needed What You'll Do Lead the development and execution of the growth strategy for the UK market, working closely with Product, Supply Chain, Marketing, and Finance teams to ensure sales and operational success Evaluate opportunities and scale the kencko brand within the United Kingdom Drive and execute sales across key channels such as Retail, HORECA, and Pharma, developing tailored sales strategies, building strong partnerships, and identifying growth opportunities Build, manage, and mentor a high performing sales team, ensuring strategic and operational alignment across the UK market Analyze performance data and customer insights to inform strategic decisions and continuously improve operations Oversee budgets, revenue targets, and profitability for UK operations (P&L Ownership) Adapt brand messaging, marketing, and operations to meet local market needs and regulatory requirements in the UK (Localization & Adaptation) Work closely with all departments to ensure alignment and resource support for local operations (Cross Functional Collaboration) Identify and manage key local partnerships, vendors, and distributors to ensure effective market penetration and growth (Strategic Partnerships) What We Offer Competitive base salary Private health insurance 25 days annual leave + UK bank holidays Employee discount on kencko products Wellness & professional development support The opportunity to play a key role in scaling a mission driven B Corp How to Apply Ready to join a team that's making healthy easy, fun, and planet friendly? Send us your application in English and let's build something great together!
Feb 28, 2026
Full time
Our Mission We make it easy for everyone to build healthy habits and eat more fruit and vegetables by creating innovative products that are highly nutritious, sustainable and delicious. If you're passionate about health, sustainability, and want to be part of a dynamic and collaborative team, this is the place for you! How We Do It Just 1 in 10 US adults eats the recommended minimum of 5 cups of fruits and vegetables every day. We're helping solve that problem with convenient, organic, and mouth-watering products. We transform fresh, organic fruits and veggies into handy single-serving meal moments such as: Instant Smoothies Protein Drinks Delicious Snacks Job Overview We're looking for a General Manager - UK (London-based) to join our team and support our International P&L Team. You will be the strategic and operational leader for the UK market, with a focus on driving growth and sales. Your mission will be to expand operations, lead local teams, and ensure operational excellence as we scale our presence in the United Kingdom. The ideal candidate will have extensive sales management experience, in-depth knowledge of the UK retail and HORECA markets, and a strong track record of scaling operations in the region. This General Manager - UK role reports to the General Manager, International What We're Looking For Over 10 years of experience in retail management or the HORECA sector, characterized by a strategic focus on business development, sales growth, and team leadership At least 5 years of experience managing sales teams or commercial operations, with deep knowledge of the UK market Strong experience in the CPG or Retail/Grocery/Convenience sectors, with a focus on direct-to-consumer sales Entrepreneurial mindset, hands on approach, and proven success launching and scaling business operations in the UK Strong commercial acumen, with hands on experience in P&L management and achieving sales targets Exceptional leadership and team building skills, with a strategic mindset and focus on results Proven experience in sales across Retail, HORECA, and Pharma channels Strong relationship building skills and the ability to communicate effectively with key stakeholders Excellent knowledge of UK market dynamics, including market trends, customer needs, and competitive landscape Ability to make fast, effective decisions in dynamic and challenging environments Fluency in English, with excellent communication skills in multicultural settings DTC (Direct to Consumer) experience is a plus Comfortable with ambiguity and excited by the challenge of building and scaling operations in a growing market Based in London, with willingness to travel frequently within the UK and internationally as needed What You'll Do Lead the development and execution of the growth strategy for the UK market, working closely with Product, Supply Chain, Marketing, and Finance teams to ensure sales and operational success Evaluate opportunities and scale the kencko brand within the United Kingdom Drive and execute sales across key channels such as Retail, HORECA, and Pharma, developing tailored sales strategies, building strong partnerships, and identifying growth opportunities Build, manage, and mentor a high performing sales team, ensuring strategic and operational alignment across the UK market Analyze performance data and customer insights to inform strategic decisions and continuously improve operations Oversee budgets, revenue targets, and profitability for UK operations (P&L Ownership) Adapt brand messaging, marketing, and operations to meet local market needs and regulatory requirements in the UK (Localization & Adaptation) Work closely with all departments to ensure alignment and resource support for local operations (Cross Functional Collaboration) Identify and manage key local partnerships, vendors, and distributors to ensure effective market penetration and growth (Strategic Partnerships) What We Offer Competitive base salary Private health insurance 25 days annual leave + UK bank holidays Employee discount on kencko products Wellness & professional development support The opportunity to play a key role in scaling a mission driven B Corp How to Apply Ready to join a team that's making healthy easy, fun, and planet friendly? Send us your application in English and let's build something great together!
S&P Global
Customer Success Manager, Europe
S&P Global
Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge ofCRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 325150 Posted On: 2026-02-04 Location: London, United Kingdom
Feb 28, 2026
Full time
Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge ofCRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 325150 Posted On: 2026-02-04 Location: London, United Kingdom
Finance Business Partner - Commercial
Stark Danmark A/S Coventry, Warwickshire
This role will act as a trusted partner to the commercial team, providing financial insight and challenge across pricing, product, branch operations, and supplier relationships.You will play a key role in driving profitability, shaping commercial strategy, and supporting decision-making that balances supplier value, margin growth, and operational efficiency.This role requires a strong blend of financial expertise, analytical skills, and business acumen, with the ability to build trusted relationships and challenge stakeholders (Category Directors/Managers). What You'll Be Doing Owning the end to end Sales and Margin for your category, providing insight and support to the related Category Director/Managers Owning the rebate forecast process for your category and investigating ways to continually improve the accuracy and efficiency of the process Support supplier cost increase negotiations through detailed modelling Track margin and EBITDA b enefits resulting in category deals Owning/managing stock for your category Decision Support : Provide financial insight and challenge on pricing strategy, cost inflation, supplier rebates, discounts, and margin optimisation. Business Partnering : Partner with Commercial, Sales, and Branch Operations teams to drive performance, profitability, and growth. Performance Management & Analysis : Deliver high-quality analysis of business performance, identifying risks, opportunities, and improvement areas. Financial Planning & Analysis : Manage the financial planning process and own the production of the rebate budget and re-forecasts. Performance evaluations : Influence decision-making through financial modelling, scenario planning, and sensitivity analysis. Process improvement: Champion continuous improvement in reporting, systems, and processes to enhance business insight and efficiency. What We're Looking For Excellent Communication Skills: Ability to communicate complex financial information to non-financial stakeholders, with a clear and accessible approach. Comfortable presenting to senior management. Relationship Building: Proven experience in building and maintaining strong, productive relationships across various departments. Ability to influence and challenge stakeholders in a constructive and collaborative manner. ACA, ACCA, CIMA, or equivalent accounting qualification. Proven track record in a commercial finance/business partnering role, ideally within builders' merchants, distribution, construction supplies, or a related trade sector. Strong knowledge of pricing, margin management, and supplier rebate structures. Excellent commercial acumen with the ability to translate financial insight into business action. Confident stakeholder manager, able to challenge and influence senior leaders across Sales, Operations, and Commercial. Advanced Excel and financial modelling skills. Strong communication and presentation skills, with the ability to engage non-finance stakeholders. Experience managing or coaching a small team is highly desirable. Competitive Base salary Discretionary bonus Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn - we know we haven't always got all the answers - listening and learning with you is what helps provide the best service to our customers. Professional Development Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. STARK UK is a leading building materials distributor in Northern Europe, and we are looking for a highly motivated and commercially astute Finance Business Partner - Commercial to join our finance team based in Coventry.STARK Building Materials UK comprises 14 brands, including one of the UK's leading builders' merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK's largest retailers and distributors of building and construction materials.However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.If you'd like to build that future with us, check out our careers page or get in touch.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.We are proud that we offer all our colleagues a great place to work.
Feb 27, 2026
Full time
This role will act as a trusted partner to the commercial team, providing financial insight and challenge across pricing, product, branch operations, and supplier relationships.You will play a key role in driving profitability, shaping commercial strategy, and supporting decision-making that balances supplier value, margin growth, and operational efficiency.This role requires a strong blend of financial expertise, analytical skills, and business acumen, with the ability to build trusted relationships and challenge stakeholders (Category Directors/Managers). What You'll Be Doing Owning the end to end Sales and Margin for your category, providing insight and support to the related Category Director/Managers Owning the rebate forecast process for your category and investigating ways to continually improve the accuracy and efficiency of the process Support supplier cost increase negotiations through detailed modelling Track margin and EBITDA b enefits resulting in category deals Owning/managing stock for your category Decision Support : Provide financial insight and challenge on pricing strategy, cost inflation, supplier rebates, discounts, and margin optimisation. Business Partnering : Partner with Commercial, Sales, and Branch Operations teams to drive performance, profitability, and growth. Performance Management & Analysis : Deliver high-quality analysis of business performance, identifying risks, opportunities, and improvement areas. Financial Planning & Analysis : Manage the financial planning process and own the production of the rebate budget and re-forecasts. Performance evaluations : Influence decision-making through financial modelling, scenario planning, and sensitivity analysis. Process improvement: Champion continuous improvement in reporting, systems, and processes to enhance business insight and efficiency. What We're Looking For Excellent Communication Skills: Ability to communicate complex financial information to non-financial stakeholders, with a clear and accessible approach. Comfortable presenting to senior management. Relationship Building: Proven experience in building and maintaining strong, productive relationships across various departments. Ability to influence and challenge stakeholders in a constructive and collaborative manner. ACA, ACCA, CIMA, or equivalent accounting qualification. Proven track record in a commercial finance/business partnering role, ideally within builders' merchants, distribution, construction supplies, or a related trade sector. Strong knowledge of pricing, margin management, and supplier rebate structures. Excellent commercial acumen with the ability to translate financial insight into business action. Confident stakeholder manager, able to challenge and influence senior leaders across Sales, Operations, and Commercial. Advanced Excel and financial modelling skills. Strong communication and presentation skills, with the ability to engage non-finance stakeholders. Experience managing or coaching a small team is highly desirable. Competitive Base salary Discretionary bonus Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn - we know we haven't always got all the answers - listening and learning with you is what helps provide the best service to our customers. Professional Development Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. STARK UK is a leading building materials distributor in Northern Europe, and we are looking for a highly motivated and commercially astute Finance Business Partner - Commercial to join our finance team based in Coventry.STARK Building Materials UK comprises 14 brands, including one of the UK's leading builders' merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK's largest retailers and distributors of building and construction materials.However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.If you'd like to build that future with us, check out our careers page or get in touch.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.We are proud that we offer all our colleagues a great place to work.
Shop Supervisor
Career Choices Dewis Gyrfa Ltd
Shop Supervisor Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA 7.5 Hours per week over 7 days £12.36 per hour rewards & Benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much-loved presence on high streets across the country with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers. The shop is situated about mid-way in the Royal Wootton Bassett High Street, not far from the Co-op on the opposite side. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Wootton Bassett shop and contribute to the work we do across Sue Ryder As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration. Other responsibilities include: As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets. Help to lead a team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Help to manage an effective stock process through the Epos operation. Customer Service Experience Previous supervisory Experience Cash Handling/Till work Basic IT skills (emails/instant messaging/video calls) Organisational Skills Lone working experience Desirable Criteria High street retail/leisure/hospitality background KPI and target experience Charity retail Health & Safety knowledge Team Player Key holder/opening/closing Merchandising/Stock rotation Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) Company pension scheme Staff discount with thousands of retailers Refer a Friend scheme - £250 payment and lots more. Please visit our careers website for the full list. Closing date: 5th March Interview date: 19th March If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info The store is all on one level, but dose have a cellar that will need to be able to use the steps down as has storage area as well as electric meter and water meter. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email recruitmentsueryder.org. For more information on our Equity, Diversity and Inclusion work, please visit: Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 25, 2026
Full time
Shop Supervisor Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA 7.5 Hours per week over 7 days £12.36 per hour rewards & Benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much-loved presence on high streets across the country with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers. The shop is situated about mid-way in the Royal Wootton Bassett High Street, not far from the Co-op on the opposite side. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Wootton Bassett shop and contribute to the work we do across Sue Ryder As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration. Other responsibilities include: As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets. Help to lead a team to deliver great customer service to our donors and customers. Work with the local community to generate sufficient donated stock to drive sales. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance. Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. Help to manage an effective stock process through the Epos operation. Customer Service Experience Previous supervisory Experience Cash Handling/Till work Basic IT skills (emails/instant messaging/video calls) Organisational Skills Lone working experience Desirable Criteria High street retail/leisure/hospitality background KPI and target experience Charity retail Health & Safety knowledge Team Player Key holder/opening/closing Merchandising/Stock rotation Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) Company pension scheme Staff discount with thousands of retailers Refer a Friend scheme - £250 payment and lots more. Please visit our careers website for the full list. Closing date: 5th March Interview date: 19th March If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info The store is all on one level, but dose have a cellar that will need to be able to use the steps down as has storage area as well as electric meter and water meter. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email recruitmentsueryder.org. For more information on our Equity, Diversity and Inclusion work, please visit: Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Senior Commercial Finance Manager - Marketing
Trainline plc
Senior Commercial Finance Manager - Marketing Location: London (Hybrid) Salary: £70-80k The Commercial Finance team are central to supporting the business through this continued expansion. We are laser focused on embedding smarter, more sophisticated, data-driven decisions across Europe. Our comparative advantage is that we learn faster than the competition, and the Commercial Finance team is key to driving this discovery cycle. We dig deeper, we think insight not numbers, we articulate complexity clearly and with confidence. As Senior Commercial Finance Manager - Marketing, you'll provide high quality, actionable insight to support our International Consumer business. You'll develop strong relationships with business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Commercial, Data Science and Supply. Our department is ever evolving, and so you will play an important role in enabling a culture of continuous improvement, working closely with the Data team to devise innovative ways to access insight. Responsibilities Act as lead finance partner for our Growth, Engagement & Brand Marketing teams, shaping strategy with clear commercial insight and challenging thinking to drive performance. Own and evolve weekly marketing trading reporting, delivering fast, accurate insights that influence decision-making and maximise return on marketing & promo spend. Steer capital allocation decisions across brand, performance and promotional channels and markets, optimising how and where we invest, to achieve business goals. Enhance ROI modelling, measurement and tracking, working with Data Science and Brand Insights to understand incrementality of spend, and accurately forecast and measure returns. Lead innovative optimisation projects with Growth and Data Science, leveraging modelling, experimentation, customer segmentation and funnel analytics to unlock growth. Create high-impact narratives and presentations, distilling complex performance drivers into compelling stories on customer value, payback and long-term impact. Shape multi-year marketing financial plans, aligning resources to strategy and challenging teams to think bigger and bolder. Champion the evolution of Commercial Finance, embracing new technologies (including AI), improving ways of working and sharing best practice. This is a truly career defining role for someone passionate about the commercial side of Finance looking for an opportunity to play a role in growing the international consumer business. In return for your hard work, we'll provide you with opportunity for progression and, should you choose, we will support you in studying for finance qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions of people all over the world to make more environmentally sustainable travel choices every day. Qualifications We're looking for creative big thinkers with small egos to achieve our ambitious plans. You'll bring experience in a commercial, financial or analytical role, and demonstrate a proactive, can-do attitude. We'd prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment. You will be familiar with the measurement and modelling of marketing ROI using various measurement techniques, and calculation of customer economics metrics (paybacks, LTV : CAC ratios). A team player with a 'roll your sleeves up' attitude, you'll be used to using your commercial awareness to think laterally and solve problems, and will have a passion for making meaning out of data. Similarly, it's vital that you bring an innate ability to distill and communicate results of complex analysis clearly and effectively to all levels of the business. Working independently within tight deadlines, you'll have the ability to think creatively to identify and enhance both commercial and customer-oriented opportunities. You should have experience of modelling and forecasting and an understanding of broader analytical techniques as well as writing queries in SQL. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Feb 25, 2026
Full time
Senior Commercial Finance Manager - Marketing Location: London (Hybrid) Salary: £70-80k The Commercial Finance team are central to supporting the business through this continued expansion. We are laser focused on embedding smarter, more sophisticated, data-driven decisions across Europe. Our comparative advantage is that we learn faster than the competition, and the Commercial Finance team is key to driving this discovery cycle. We dig deeper, we think insight not numbers, we articulate complexity clearly and with confidence. As Senior Commercial Finance Manager - Marketing, you'll provide high quality, actionable insight to support our International Consumer business. You'll develop strong relationships with business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Commercial, Data Science and Supply. Our department is ever evolving, and so you will play an important role in enabling a culture of continuous improvement, working closely with the Data team to devise innovative ways to access insight. Responsibilities Act as lead finance partner for our Growth, Engagement & Brand Marketing teams, shaping strategy with clear commercial insight and challenging thinking to drive performance. Own and evolve weekly marketing trading reporting, delivering fast, accurate insights that influence decision-making and maximise return on marketing & promo spend. Steer capital allocation decisions across brand, performance and promotional channels and markets, optimising how and where we invest, to achieve business goals. Enhance ROI modelling, measurement and tracking, working with Data Science and Brand Insights to understand incrementality of spend, and accurately forecast and measure returns. Lead innovative optimisation projects with Growth and Data Science, leveraging modelling, experimentation, customer segmentation and funnel analytics to unlock growth. Create high-impact narratives and presentations, distilling complex performance drivers into compelling stories on customer value, payback and long-term impact. Shape multi-year marketing financial plans, aligning resources to strategy and challenging teams to think bigger and bolder. Champion the evolution of Commercial Finance, embracing new technologies (including AI), improving ways of working and sharing best practice. This is a truly career defining role for someone passionate about the commercial side of Finance looking for an opportunity to play a role in growing the international consumer business. In return for your hard work, we'll provide you with opportunity for progression and, should you choose, we will support you in studying for finance qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions of people all over the world to make more environmentally sustainable travel choices every day. Qualifications We're looking for creative big thinkers with small egos to achieve our ambitious plans. You'll bring experience in a commercial, financial or analytical role, and demonstrate a proactive, can-do attitude. We'd prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment. You will be familiar with the measurement and modelling of marketing ROI using various measurement techniques, and calculation of customer economics metrics (paybacks, LTV : CAC ratios). A team player with a 'roll your sleeves up' attitude, you'll be used to using your commercial awareness to think laterally and solve problems, and will have a passion for making meaning out of data. Similarly, it's vital that you bring an innate ability to distill and communicate results of complex analysis clearly and effectively to all levels of the business. Working independently within tight deadlines, you'll have the ability to think creatively to identify and enhance both commercial and customer-oriented opportunities. You should have experience of modelling and forecasting and an understanding of broader analytical techniques as well as writing queries in SQL. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

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