This is an exciting opportunity to join WTW's Outsourcing Business as a Senior Pension Calculation Analyst , within the Business Solutions team of our Outsourcing Business Technology function. You will work alongside a highly skilled onshore and offshore team, supporting a broad and varied portfolio of Defined Benefit (DB) occupational pension schemes. As WTW continues to grow-partnering with some of the UK's largest pension schemes, delivering for LifeSight, supporting major insurers, and advancing our innovative OneDB proposition-you will play a key role in driving technical excellence, strengthening calculation capability, and improving end-to-end delivery across our operating model. This role is well suited to professionals with a strong pension administration background and proven DB calculation expertise, including those who have built deep knowledge through hands-on administration and manual calculations and are looking to apply that experience in a broader, solution-focused environment. You will bring strong technical insight across DB pension calculations, combining practical calculation knowledge with a mindset focused on process improvement, scalability, and automation. You will take ownership of complex work, support and mentor colleagues, and help shape efficient and sustainable calculation solutions for the future. If you enjoy solving complex pension problems, working collaboratively with experts, and making a tangible impact across the pensions lifecycle, we'd love to hear from you. Office location: You can be based in any of our offices across London, Reigate, Bristol, Birmingham, Manchester, Leeds, or Edinburgh. This role follows a flexible hybrid model, with just one day per week or per month working in your nearest office. The Role Anticipate client needs (including short-term requirements) and identify practical, robust solutions for pension calculation suites. Design and deliver tailored client solutions for complex calculation and service offerings, ensuring high-quality client outcomes. Lead and support complex DB calculations, including manual, automated, and bespoke calculation requirements. Act as a technical point of contact, working with third parties such as scheme actuaries and solicitors to resolve complex queries. Confidently articulate technical views in client discussions, conference calls, and challenging situations. Deliver an efficient, professional service that consistently meets client expectations and promotes the WTW brand. Take accountability for the successful delivery of projects within your remit. Contribute to the development and optimisation of end-to-end calculation automation. Build on your technical expertise and help drive measurable improvements in quality, efficiency, and consistency. Support continuous improvement initiatives and a "single-team" culture to enhance automation, scalability, and outcomes across the delivery model. What you'll bring Strong background in UK occupational pensions, with deep Defined Benefit experience. Proven experience in pension administration and pension calculations, including hands-on manual calculations. Strong technical knowledge of DB calculations, including: Complex benefit calculations, Barber period calculations and Guaranteed Minimum Pensions (GMP), GMP Equalisation, Pensions Calculation Projects, etc. Historical UK pensions legislation and scheme rules A self-starter mindset, comfortable working with ambiguity and evolving requirements. Strong analytical and problem-solving skills, with the ability to interpret scheme rules and apply them accurately. Confidence in learning and applying new tools, systems, and calculation technologies. Clear and effective written and verbal communication skills. Ability to manage multiple priorities and work effectively across virtual and cross-functional teams. A process-driven approach, with the flexibility to adapt and improve existing ways of working. Strong time management and organisational skills, with a consistent focus on meeting deadlines. Working knowledge of MS Excel and Word. Experience establishing standards, promoting best practice, and supporting the development of others. Ability to operate effectively both independently and as part of a wider, collaborative team. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate helpdesk at wtwco com (OGB2)
Mar 16, 2026
Full time
This is an exciting opportunity to join WTW's Outsourcing Business as a Senior Pension Calculation Analyst , within the Business Solutions team of our Outsourcing Business Technology function. You will work alongside a highly skilled onshore and offshore team, supporting a broad and varied portfolio of Defined Benefit (DB) occupational pension schemes. As WTW continues to grow-partnering with some of the UK's largest pension schemes, delivering for LifeSight, supporting major insurers, and advancing our innovative OneDB proposition-you will play a key role in driving technical excellence, strengthening calculation capability, and improving end-to-end delivery across our operating model. This role is well suited to professionals with a strong pension administration background and proven DB calculation expertise, including those who have built deep knowledge through hands-on administration and manual calculations and are looking to apply that experience in a broader, solution-focused environment. You will bring strong technical insight across DB pension calculations, combining practical calculation knowledge with a mindset focused on process improvement, scalability, and automation. You will take ownership of complex work, support and mentor colleagues, and help shape efficient and sustainable calculation solutions for the future. If you enjoy solving complex pension problems, working collaboratively with experts, and making a tangible impact across the pensions lifecycle, we'd love to hear from you. Office location: You can be based in any of our offices across London, Reigate, Bristol, Birmingham, Manchester, Leeds, or Edinburgh. This role follows a flexible hybrid model, with just one day per week or per month working in your nearest office. The Role Anticipate client needs (including short-term requirements) and identify practical, robust solutions for pension calculation suites. Design and deliver tailored client solutions for complex calculation and service offerings, ensuring high-quality client outcomes. Lead and support complex DB calculations, including manual, automated, and bespoke calculation requirements. Act as a technical point of contact, working with third parties such as scheme actuaries and solicitors to resolve complex queries. Confidently articulate technical views in client discussions, conference calls, and challenging situations. Deliver an efficient, professional service that consistently meets client expectations and promotes the WTW brand. Take accountability for the successful delivery of projects within your remit. Contribute to the development and optimisation of end-to-end calculation automation. Build on your technical expertise and help drive measurable improvements in quality, efficiency, and consistency. Support continuous improvement initiatives and a "single-team" culture to enhance automation, scalability, and outcomes across the delivery model. What you'll bring Strong background in UK occupational pensions, with deep Defined Benefit experience. Proven experience in pension administration and pension calculations, including hands-on manual calculations. Strong technical knowledge of DB calculations, including: Complex benefit calculations, Barber period calculations and Guaranteed Minimum Pensions (GMP), GMP Equalisation, Pensions Calculation Projects, etc. Historical UK pensions legislation and scheme rules A self-starter mindset, comfortable working with ambiguity and evolving requirements. Strong analytical and problem-solving skills, with the ability to interpret scheme rules and apply them accurately. Confidence in learning and applying new tools, systems, and calculation technologies. Clear and effective written and verbal communication skills. Ability to manage multiple priorities and work effectively across virtual and cross-functional teams. A process-driven approach, with the flexibility to adapt and improve existing ways of working. Strong time management and organisational skills, with a consistent focus on meeting deadlines. Working knowledge of MS Excel and Word. Experience establishing standards, promoting best practice, and supporting the development of others. Ability to operate effectively both independently and as part of a wider, collaborative team. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate helpdesk at wtwco com (OGB2)
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 12, 2026
Full time
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Mar 12, 2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Get Staffed Online Recruitment Limited
Woking, Surrey
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Mar 11, 2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
EUC Analyst DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a EUC Analyst to join the firm in London. You will be responsible for delivering a secure, reliable, and high-quality end-user computing environment across the firm including managing desktop technologies, endpoint management platforms, software deployment, collaboration tools, and user device lifecycle management. Please note this will be a hybrid role with 2 days a week required in the office. Key Responsibilities: Manage and maintain all aspects of the end-user computing environment including Windows desktops/laptops, mobile devices, and peripheral hardware. Administer and optimise Microsoft Intune / Endpoint Manager, ensuring secure and efficient device management, compliance, and software deployment. Manage desktop application packaging, testing, rollout, and version control in line with the firm's change management processes. Support the Office 365 suite, including Teams, OneDrive and SharePoint, ensuring applications meet business needs and operate smoothly for end-users. Work with the IT Security and Systems teams to ensure endpoint security tooling is effective, maintained, and monitored. Lead on Windows OS builds, OS upgrades, autopilot configuration, and general image management using modern cloud-based deployment methods. Key Skills: Microsoft Intune / Endpoint Manager administration. Build deployment using Microsoft Autopilot. Advanced knowledge of Windows 11 operating systems. Microsoft 365 administration including Teams, OneDrive, SharePoint, Exchange Online. Experience in application packaging (SCCM, Intune Win32 apps, Patch My PC or similar). Endpoint security management (Defender for Endpoint, AV/EDR tools, BitLocker and WDAC (App Control for Business . PowerShell scripting for automation and administration. Mobile Device Management (MDM) for iOS/Android. Experience supporting a 600+ user enterprise environment. Familiarity with ITIL-aligned processes. Experience with identity management technologies such as AAD, Conditional Access, MFA. EUC Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Mar 11, 2026
Full time
EUC Analyst DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a EUC Analyst to join the firm in London. You will be responsible for delivering a secure, reliable, and high-quality end-user computing environment across the firm including managing desktop technologies, endpoint management platforms, software deployment, collaboration tools, and user device lifecycle management. Please note this will be a hybrid role with 2 days a week required in the office. Key Responsibilities: Manage and maintain all aspects of the end-user computing environment including Windows desktops/laptops, mobile devices, and peripheral hardware. Administer and optimise Microsoft Intune / Endpoint Manager, ensuring secure and efficient device management, compliance, and software deployment. Manage desktop application packaging, testing, rollout, and version control in line with the firm's change management processes. Support the Office 365 suite, including Teams, OneDrive and SharePoint, ensuring applications meet business needs and operate smoothly for end-users. Work with the IT Security and Systems teams to ensure endpoint security tooling is effective, maintained, and monitored. Lead on Windows OS builds, OS upgrades, autopilot configuration, and general image management using modern cloud-based deployment methods. Key Skills: Microsoft Intune / Endpoint Manager administration. Build deployment using Microsoft Autopilot. Advanced knowledge of Windows 11 operating systems. Microsoft 365 administration including Teams, OneDrive, SharePoint, Exchange Online. Experience in application packaging (SCCM, Intune Win32 apps, Patch My PC or similar). Endpoint security management (Defender for Endpoint, AV/EDR tools, BitLocker and WDAC (App Control for Business . PowerShell scripting for automation and administration. Mobile Device Management (MDM) for iOS/Android. Experience supporting a 600+ user enterprise environment. Familiarity with ITIL-aligned processes. Experience with identity management technologies such as AAD, Conditional Access, MFA. EUC Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
EMEA Program Manager page is loaded EMEA Program Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ489552 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job DescriptionWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! What this job involves As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.The current position will be responsible for Integrated Program Management to one of our Client's Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations. Major Responsibilities: This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned. Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety) Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects. Drive projects at tactical as well as operational level, with "helicopter" view, and communicate to create relationships in a solution-oriented, 'one-team' approach to de-risk all projects. Collaborate with RE&FM's and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief). Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses). All additional duties commensurate to the level of the role. Graduation / professional qualification in Construction, Engineering or Architecture. A minimum of 8 years' experience of delivering complex commercial fit-outs in corporate / international environment. Leadership - Ability to manage and influence a high performing team (in-location and virtual) Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk. Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects. Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure. Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility. Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard. Ability to draft, analyse and select the most appropriate project procurement strategy. Expert in the analysis and management of all project stakeholders (internal & external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders. Passionate for office design and workplace strategy, well versed in current trends and innovations. Be able to work autonomously, in multiple locations, travelling internationally on a regular basis. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today! Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading
Mar 09, 2026
Full time
EMEA Program Manager page is loaded EMEA Program Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ489552 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job DescriptionWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! What this job involves As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.The current position will be responsible for Integrated Program Management to one of our Client's Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations. Major Responsibilities: This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned. Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety) Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects. Drive projects at tactical as well as operational level, with "helicopter" view, and communicate to create relationships in a solution-oriented, 'one-team' approach to de-risk all projects. Collaborate with RE&FM's and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief). Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses). All additional duties commensurate to the level of the role. Graduation / professional qualification in Construction, Engineering or Architecture. A minimum of 8 years' experience of delivering complex commercial fit-outs in corporate / international environment. Leadership - Ability to manage and influence a high performing team (in-location and virtual) Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk. Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects. Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure. Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility. Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard. Ability to draft, analyse and select the most appropriate project procurement strategy. Expert in the analysis and management of all project stakeholders (internal & external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders. Passionate for office design and workplace strategy, well versed in current trends and innovations. Be able to work autonomously, in multiple locations, travelling internationally on a regular basis. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today! Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Mar 08, 2026
Full time
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Global Banking & Markets, Capital Solutions Group, Leveraged Finance, Vice President, London Job Description Our European Leveraged Finance Group originates, structures and executes bank loan, high yield bond and bridge financings supporting both corporate clients and financial sponsors. Typical such transactions include leveraged buyouts, mergers and acquisitions (both buy side and "stapled" financings for sell sides), refinancings, recapitalizations, and restructurings. The group advises financial sponsors and sub-investment grade corporate issuers around the world, providing capital structure advice and committed capital in support of strategic transactions. The group is aligned by industry and works closely with many areas across the firm including Investment Banking sector and country coverage teams, other financing group teams (corporate derivatives, liability management, equity capital), asset management, credit and ratings advisory, sales and trading, high yield credit research, and other stakeholders. Leveraged Finance is a fast-paced, markets-focused, and deal-driven environment where a successful candidate will need to be able to multi-task across multiple different workstreams and projects each day. The role offers the opportunity to take on significant responsibility, lead complex transactions, and mentor junior team members. Day-to-Day Responsibilities: Lead and manage the advisory process for clients on complex financing solutions, including acquisitions, capital return strategies, working capital management, and refinancing needs. Drive client coverage efforts and independently manage client dialogue, including the origination, preparation, and delivery of sophisticated client materials. Oversee the drafting and finalization of debt investor marketing materials and manage all external deal processes, including leading the preparation of offering memoranda/information memos, managing rating agency relationships, coordinating roadshow logistics, and directly addressing complex debt investor queries. Lead legal structuring discussions and critically review complex legal documentation, ensuring alignment with commercial terms and client objectives throughout live deal execution. Collaborate strategically with the syndicate desk on deal pricing, structuring, and execution, taking a lead role in investor diligence and marketing efforts, and managing key investor relationships. Manage and coordinate comprehensive internal deal processes, including overseeing business, financial, and legal diligence, proactively engaging and educating internal risk and control groups, and serving as a primary liaison across various firm divisions. Take ownership of authoring and coordinating all committee documents for debt underwriting (loan and bond deals) and principal lending (relationship loans), ensuring timely and accurate submissions. Mentor, train, and develop junior team members (Analysts and Associates), providing guidance on financial modeling, market analysis, and deal execution best practices. Contribute to business development initiatives, identifying new opportunities and assisting in strategic planning for the group. Basic Qualifications: Bachelor's degree and a minimum of 5-7 years of relevant experience in investment banking, leveraged finance, or a comparable financial advisory role, demonstrating a strong track record of deal execution; OR MBA or equivalent graduate degree in a financial discipline PLUS a minimum of 3-5 years of relevant post-MBA experience. Preferred Qualifications: Demonstrated expertise in complex financial modeling, valuation, and credit analysis, with advanced proficiency in Excel and other financial software. Proven ability to lead and manage multiple transactions simultaneously from origination to close. Exceptional communication, presentation, and negotiation skills, capable of engaging effectively with senior clients and internal stakeholders. Strong leadership potential with experience in mentoring junior staff. Deep understanding of European leveraged finance markets, products, and regulatory landscape. Job Info Job Identification 161264 Job Category Vice President Posting Date 02/05/2026, 10:46 AM Locations London, Greater London, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Learn More
Mar 07, 2026
Full time
Global Banking & Markets, Capital Solutions Group, Leveraged Finance, Vice President, London Job Description Our European Leveraged Finance Group originates, structures and executes bank loan, high yield bond and bridge financings supporting both corporate clients and financial sponsors. Typical such transactions include leveraged buyouts, mergers and acquisitions (both buy side and "stapled" financings for sell sides), refinancings, recapitalizations, and restructurings. The group advises financial sponsors and sub-investment grade corporate issuers around the world, providing capital structure advice and committed capital in support of strategic transactions. The group is aligned by industry and works closely with many areas across the firm including Investment Banking sector and country coverage teams, other financing group teams (corporate derivatives, liability management, equity capital), asset management, credit and ratings advisory, sales and trading, high yield credit research, and other stakeholders. Leveraged Finance is a fast-paced, markets-focused, and deal-driven environment where a successful candidate will need to be able to multi-task across multiple different workstreams and projects each day. The role offers the opportunity to take on significant responsibility, lead complex transactions, and mentor junior team members. Day-to-Day Responsibilities: Lead and manage the advisory process for clients on complex financing solutions, including acquisitions, capital return strategies, working capital management, and refinancing needs. Drive client coverage efforts and independently manage client dialogue, including the origination, preparation, and delivery of sophisticated client materials. Oversee the drafting and finalization of debt investor marketing materials and manage all external deal processes, including leading the preparation of offering memoranda/information memos, managing rating agency relationships, coordinating roadshow logistics, and directly addressing complex debt investor queries. Lead legal structuring discussions and critically review complex legal documentation, ensuring alignment with commercial terms and client objectives throughout live deal execution. Collaborate strategically with the syndicate desk on deal pricing, structuring, and execution, taking a lead role in investor diligence and marketing efforts, and managing key investor relationships. Manage and coordinate comprehensive internal deal processes, including overseeing business, financial, and legal diligence, proactively engaging and educating internal risk and control groups, and serving as a primary liaison across various firm divisions. Take ownership of authoring and coordinating all committee documents for debt underwriting (loan and bond deals) and principal lending (relationship loans), ensuring timely and accurate submissions. Mentor, train, and develop junior team members (Analysts and Associates), providing guidance on financial modeling, market analysis, and deal execution best practices. Contribute to business development initiatives, identifying new opportunities and assisting in strategic planning for the group. Basic Qualifications: Bachelor's degree and a minimum of 5-7 years of relevant experience in investment banking, leveraged finance, or a comparable financial advisory role, demonstrating a strong track record of deal execution; OR MBA or equivalent graduate degree in a financial discipline PLUS a minimum of 3-5 years of relevant post-MBA experience. Preferred Qualifications: Demonstrated expertise in complex financial modeling, valuation, and credit analysis, with advanced proficiency in Excel and other financial software. Proven ability to lead and manage multiple transactions simultaneously from origination to close. Exceptional communication, presentation, and negotiation skills, capable of engaging effectively with senior clients and internal stakeholders. Strong leadership potential with experience in mentoring junior staff. Deep understanding of European leveraged finance markets, products, and regulatory landscape. Job Info Job Identification 161264 Job Category Vice President Posting Date 02/05/2026, 10:46 AM Locations London, Greater London, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Learn More
Job Description We are seeking an experienced Senior Research Analyst to join our investment research team at AJ Bell. In this role, you will help lead a team of fund research analysts across equity, fixed income and alternative asset classes. You will ensure ongoing coverage of existing selections, bring in high-conviction new ideas, help develop the rest of the team and contribute improvements to the broader investment research process. Your selections will support our fast growing multi-asset funds and MPS propositions, as well as the Favourite funds list for self-directed users of our platform. What you'll do: Manage the ongoing maintenance of existing picks across various sectors, across monthly reporting, six monthly manager meeting and sector reviews (exact sectors to be determined based on candidate). Regularly 'pitch' new funds onto our approved list, self-directing across desk-based analysis, in-person fund manager meetings and high-quality recommendation notes. Serve as a subject matter expert within the team, mentoring junior and mid-level analysts and setting standards for research quality and depth. Collaborate closely with portfolio managers to ensure research outputs are aligned with fund mandates, risk parameters, and investment philosophy. Monitor existing holdings, track key drivers and catalysts, and provide timely updates to the investment team. Build and maintain relationships with asset management firms and industry experts. Present investment ideas clearly and persuasively in investment committee meetings and written research notes. Stay abreast of regulatory developments, ESG considerations, and market trends relevant to the covered universe. What you'll bring: Minimum Level IV QCF Qualification Highly experienced in fund research and selection, with a demonstrated track record of selecting outperforming funds. Deep understanding of investment industry across asset classes, strategy types and vehicles. Strong quantitative capability preferred Experience covering a range of sectors/ asset classes across equities / fixed income and alternatives. Excellent written and verbal communication skills, with the ability to distil complex analysis into clear, concise investment cases. Strong commercial awareness and genuine passion for markets. Ability to work independently and lead within a collaborative team environment. CFA charterholder (or equivalent qualification) preferred. About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Starting holiday entitlement of 27 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Medicash Discounted private healthcare scheme and dental plan Free gym membership, with an on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent management programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Mar 06, 2026
Full time
Job Description We are seeking an experienced Senior Research Analyst to join our investment research team at AJ Bell. In this role, you will help lead a team of fund research analysts across equity, fixed income and alternative asset classes. You will ensure ongoing coverage of existing selections, bring in high-conviction new ideas, help develop the rest of the team and contribute improvements to the broader investment research process. Your selections will support our fast growing multi-asset funds and MPS propositions, as well as the Favourite funds list for self-directed users of our platform. What you'll do: Manage the ongoing maintenance of existing picks across various sectors, across monthly reporting, six monthly manager meeting and sector reviews (exact sectors to be determined based on candidate). Regularly 'pitch' new funds onto our approved list, self-directing across desk-based analysis, in-person fund manager meetings and high-quality recommendation notes. Serve as a subject matter expert within the team, mentoring junior and mid-level analysts and setting standards for research quality and depth. Collaborate closely with portfolio managers to ensure research outputs are aligned with fund mandates, risk parameters, and investment philosophy. Monitor existing holdings, track key drivers and catalysts, and provide timely updates to the investment team. Build and maintain relationships with asset management firms and industry experts. Present investment ideas clearly and persuasively in investment committee meetings and written research notes. Stay abreast of regulatory developments, ESG considerations, and market trends relevant to the covered universe. What you'll bring: Minimum Level IV QCF Qualification Highly experienced in fund research and selection, with a demonstrated track record of selecting outperforming funds. Deep understanding of investment industry across asset classes, strategy types and vehicles. Strong quantitative capability preferred Experience covering a range of sectors/ asset classes across equities / fixed income and alternatives. Excellent written and verbal communication skills, with the ability to distil complex analysis into clear, concise investment cases. Strong commercial awareness and genuine passion for markets. Ability to work independently and lead within a collaborative team environment. CFA charterholder (or equivalent qualification) preferred. About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Starting holiday entitlement of 27 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Medicash Discounted private healthcare scheme and dental plan Free gym membership, with an on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent management programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Mar 05, 2026
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 02, 2026
Contractor
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 28, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Feb 28, 2026
Full time
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
Feb 28, 2026
Full time
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Business Expense Transparency Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Business Expense Transparency Team are responsible for reporting all Transactional and Market Data expenses booked for Citi. This includes reporting, analysis and transactional & market data expense optimisation for the Markets business. What you'll do: Ensure Market Data expenses are accurate and allocated to the correct trading desks and businesses Manage the booking of accruals (estimates) based on trade data to ensure current month expenses are accurately accounted for Manage the Balance Sheet monitoring and reporting process for the BET team Assist with the month end close process for Transaction Expenses to tight deadlines Financial Trend Monitoring- work with team to track financial trends and build the commentary story for financials Attend and contribute to monthly review meetings with Trading Desks, Business Chief Accounting Officers, Financial Planning and Action. This includes discussing actual expense results vs plan and historic trend Participate in projects that drive process efficiencies & automation Monitor and track developments in vendor landscape and changes to regulatory requirements that affect each business unit Participate in the Budget and Forecast Market Data Process Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you: Experience in process improvement, financial products, general accounting and balance sheet, and general ledger Experience with large data sets Proficient computer skills with a focus on Microsoft Office applications, especially Excel (v lookups, SUMIFS, pivot tables) Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment Bachelor's degree/University degree or equivalent experience May also be suited to candidates currently studying for an accounting qualification e.g. CIMA/ACCA What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: Supply Chain Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Feb 28, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Business Expense Transparency Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Business Expense Transparency Team are responsible for reporting all Transactional and Market Data expenses booked for Citi. This includes reporting, analysis and transactional & market data expense optimisation for the Markets business. What you'll do: Ensure Market Data expenses are accurate and allocated to the correct trading desks and businesses Manage the booking of accruals (estimates) based on trade data to ensure current month expenses are accurately accounted for Manage the Balance Sheet monitoring and reporting process for the BET team Assist with the month end close process for Transaction Expenses to tight deadlines Financial Trend Monitoring- work with team to track financial trends and build the commentary story for financials Attend and contribute to monthly review meetings with Trading Desks, Business Chief Accounting Officers, Financial Planning and Action. This includes discussing actual expense results vs plan and historic trend Participate in projects that drive process efficiencies & automation Monitor and track developments in vendor landscape and changes to regulatory requirements that affect each business unit Participate in the Budget and Forecast Market Data Process Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you: Experience in process improvement, financial products, general accounting and balance sheet, and general ledger Experience with large data sets Proficient computer skills with a focus on Microsoft Office applications, especially Excel (v lookups, SUMIFS, pivot tables) Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment Bachelor's degree/University degree or equivalent experience May also be suited to candidates currently studying for an accounting qualification e.g. CIMA/ACCA What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: Supply Chain Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Lead Desktop Support Analyst (West Yorkshire) Salary: £45,000 - 50,000 Working pattern: Full time on site, 5 days per week Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You ll help set standards, coach others, and improve the consistency and quality of end user support. What you ll be doing Leading day to day ticket flow, prioritisation, and service performance against SLAs Acting as escalation for complex desktop, laptop, and user services issues Coaching and supporting other analysts, improving knowledge sharing and ways of working Improving processes, documentation, and standard operating procedures Coordinating IMAC activity, device lifecycle work, and site support requirements Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence What you ll bring Strong hands on EUC and desktop support experience in a structured support environment Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory Experience with SCCM and or Intune and a solid approach to device management Confidence leading by example, coordinating workloads, and supporting team development Strong stakeholder skills, able to explain issues clearly and manage expectations
Feb 28, 2026
Full time
Lead Desktop Support Analyst (West Yorkshire) Salary: £45,000 - 50,000 Working pattern: Full time on site, 5 days per week Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You ll help set standards, coach others, and improve the consistency and quality of end user support. What you ll be doing Leading day to day ticket flow, prioritisation, and service performance against SLAs Acting as escalation for complex desktop, laptop, and user services issues Coaching and supporting other analysts, improving knowledge sharing and ways of working Improving processes, documentation, and standard operating procedures Coordinating IMAC activity, device lifecycle work, and site support requirements Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence What you ll bring Strong hands on EUC and desktop support experience in a structured support environment Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory Experience with SCCM and or Intune and a solid approach to device management Confidence leading by example, coordinating workloads, and supporting team development Strong stakeholder skills, able to explain issues clearly and manage expectations
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Feb 27, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Feb 27, 2026
Full time
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
IT Analyst Manchester 35 hours per week Rotating shifts Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT or Professional Services experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Azure Virtual Desktop (AVD) Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
Feb 27, 2026
Full time
IT Analyst Manchester 35 hours per week Rotating shifts Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT or Professional Services experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Azure Virtual Desktop (AVD) Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
