RVN / Registered Veterinary Nurse Practice Manager An exciting opportunity for a Registered Veterinary Nurse to take on a senior dual clinical and management role, combining veterinary nursing duties with practice leadership, compliance and operational oversight within a busy on-site veterinary practice. If you've also worked in the following roles, we'd also like to hear from you: Veterinary Practice Manager, Senior Veterinary Nurse, Clinical Services Manager, Lead Veterinary Nurse SALARY: starting from £40,000 per annum + per annum + Excellent Benefits (see below) LOCATION: Leamington Spa, Warwickshire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday between 8am and 6pm, with flexibility to work outside of core hours when required JOB OVERVIEW We have a fantastic new job opportunity for an RVN / Registered Veterinary Nurse Practice Manager to join a well-established on-site veterinary clinic supporting a large and diverse canine population. As an RVN / Registered Veterinary Nurse Practice Manager you will combine hands-on clinical nursing with leadership responsibility, ensuring excellent standards of care, compliance and operational consistency across veterinary services. Working closely with veterinary surgeons and senior colleagues, the RVN / Registered Veterinary Nurse Practice Manager will oversee day-to-day practice operations, support staff development and contribute to strategic planning, while remaining actively involved in clinical duties. This is an ideal opportunity for an experienced RVN with practice management experience who is motivated by quality, collaboration and continuous improvement. DUTIES Your duties as the RVN / Registered Veterinary Nurse Practice Manager include: Practice Leadership: Managing and supporting senior nursing and reproduction colleagues Clinical Support: Assisting with examinations, diagnostics, surgical procedures and in-patient care Compliance & Standards: Ensuring adherence to RCVS, VMD and professional practice standards Training & Development: Implementing structured training pathways and supporting CPD planning Operational Management: Overseeing rotas, onboarding processes and workflow efficiency Pharmacy & Laboratory Oversight: Supporting safe and effective pharmacy and laboratory operations Equipment & Resources: Managing procurement, servicing schedules and inventory control Data & Reporting: Producing and analysing operational reports to support decision-making Cross-Site Collaboration: Aligning operational practices across multiple veterinary locations Stakeholder Engagement: Building positive relationships with internal teams and service users CANDIDATE REQUIREMENTS ESSENTIAL Registered Veterinary Nurse qualification (RVN) Proven experience in a veterinary clinical environment Previous experience managing or supervising a team Experience maintaining clinical standards and regulatory compliance Strong organisational and rota planning skills Confident use of veterinary practice management systems Excellent communication and interpersonal skills Proficiency with Microsoft Office including Word, Outlook and Excel Ability to work flexibly within operational requirements Eligibility to work in the UK DESIRABLE Experience in veterinary practice management Knowledge of breeding and reproduction environments Experience supporting audits and inspections Background in data analysis, reporting or service development Leadership or management qualification or equivalent experience BENEFITS Generous annual leave: 26 days rising to 28 days after three years, plus bank holidays Employee Assistance Programme providing confidential wellbeing support Wellbeing Buddies offering confidential peer support Menopause Champions providing dedicated guidance and resources Cycle-to-work scheme with a wide range of bike options Eye care vouchers for free tests and VDU glasses contributions Hearing tests for colleagues working in kennel environments Discounts and cashback across retail, supermarkets, travel and more Pension scheme with employer matching plus 2%, up to 9% employer contribution Life assurance at four times salary, with options to increase cover Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance and the option to buy or sell annual leave As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check. The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment. Please note: we reserve the right to close any of our vacancies early. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14192 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leamington Spa, Warwickshire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD-IN-SPJ
Dec 18, 2025
Full time
RVN / Registered Veterinary Nurse Practice Manager An exciting opportunity for a Registered Veterinary Nurse to take on a senior dual clinical and management role, combining veterinary nursing duties with practice leadership, compliance and operational oversight within a busy on-site veterinary practice. If you've also worked in the following roles, we'd also like to hear from you: Veterinary Practice Manager, Senior Veterinary Nurse, Clinical Services Manager, Lead Veterinary Nurse SALARY: starting from £40,000 per annum + per annum + Excellent Benefits (see below) LOCATION: Leamington Spa, Warwickshire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday between 8am and 6pm, with flexibility to work outside of core hours when required JOB OVERVIEW We have a fantastic new job opportunity for an RVN / Registered Veterinary Nurse Practice Manager to join a well-established on-site veterinary clinic supporting a large and diverse canine population. As an RVN / Registered Veterinary Nurse Practice Manager you will combine hands-on clinical nursing with leadership responsibility, ensuring excellent standards of care, compliance and operational consistency across veterinary services. Working closely with veterinary surgeons and senior colleagues, the RVN / Registered Veterinary Nurse Practice Manager will oversee day-to-day practice operations, support staff development and contribute to strategic planning, while remaining actively involved in clinical duties. This is an ideal opportunity for an experienced RVN with practice management experience who is motivated by quality, collaboration and continuous improvement. DUTIES Your duties as the RVN / Registered Veterinary Nurse Practice Manager include: Practice Leadership: Managing and supporting senior nursing and reproduction colleagues Clinical Support: Assisting with examinations, diagnostics, surgical procedures and in-patient care Compliance & Standards: Ensuring adherence to RCVS, VMD and professional practice standards Training & Development: Implementing structured training pathways and supporting CPD planning Operational Management: Overseeing rotas, onboarding processes and workflow efficiency Pharmacy & Laboratory Oversight: Supporting safe and effective pharmacy and laboratory operations Equipment & Resources: Managing procurement, servicing schedules and inventory control Data & Reporting: Producing and analysing operational reports to support decision-making Cross-Site Collaboration: Aligning operational practices across multiple veterinary locations Stakeholder Engagement: Building positive relationships with internal teams and service users CANDIDATE REQUIREMENTS ESSENTIAL Registered Veterinary Nurse qualification (RVN) Proven experience in a veterinary clinical environment Previous experience managing or supervising a team Experience maintaining clinical standards and regulatory compliance Strong organisational and rota planning skills Confident use of veterinary practice management systems Excellent communication and interpersonal skills Proficiency with Microsoft Office including Word, Outlook and Excel Ability to work flexibly within operational requirements Eligibility to work in the UK DESIRABLE Experience in veterinary practice management Knowledge of breeding and reproduction environments Experience supporting audits and inspections Background in data analysis, reporting or service development Leadership or management qualification or equivalent experience BENEFITS Generous annual leave: 26 days rising to 28 days after three years, plus bank holidays Employee Assistance Programme providing confidential wellbeing support Wellbeing Buddies offering confidential peer support Menopause Champions providing dedicated guidance and resources Cycle-to-work scheme with a wide range of bike options Eye care vouchers for free tests and VDU glasses contributions Hearing tests for colleagues working in kennel environments Discounts and cashback across retail, supermarkets, travel and more Pension scheme with employer matching plus 2%, up to 9% employer contribution Life assurance at four times salary, with options to increase cover Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance and the option to buy or sell annual leave As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check. The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment. Please note: we reserve the right to close any of our vacancies early. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14192 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leamington Spa, Warwickshire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD-IN-SPJ
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Due to continued growth, we are recruiting an Audit Senior Manager in our Leeds office focusing on Mid-Market. We have a great track record innurturing talented graduates and school leavers. As a result, this is only the 2nd time in 17 years we are looking to recruit a Audit Senior Manager externally. The successful candidate will join a young social established team with significant continuity in team members and clients. This opportunity rarely arises. Our Audit team here at Forvis Mazars specialises in delivering high quality services to our clients. The Mid-Market isa significant proportion of our client base, not just in the UK, but globally. You will have the opportunity to work with a prestigious list of SME/Privately Owned Business clients widening your exposure to different aspects of this service line. At Forvis Mazars you will be able to bring your authentic self to work. We will support you with your career progression, work life balance and wellbeing. As an Audit Senior Manager (SNM), you will lead complex engagements, support the senior leadership team including Partners, and contribute to the strategic development of the audit practice. You'll manage high-value client relationships and play an active role in coaching and developing the wider team. About the role As a Senior Manager, you will lead multiple audit engagements from planning through to finalisation of reports in line with agreed timescales. You will work closely with clients and be committed to providing an exceptional service. You will be responsible for the day-to-day management of stakeholder relationships at audited entities and will be expected to work with senior level staff whilst overseeing and developing staff. You will work closely with Senior leaders up to Partner level. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Prior experience of working at an experienced Audit Manager or Senior Manager level. Relevant Privately Owned Business/SME sector audit experience. Up to date technical knowledge of UK GAAP / FRS102 and IFRS. Holds significant experience of leading external audits managing a portfolio of clients and leading audit teams. Experience of managing, training, and coaching team members. What We Offer: Forvis Mazars is aleading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars! JBRP1_UKTJ
Dec 18, 2025
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Due to continued growth, we are recruiting an Audit Senior Manager in our Leeds office focusing on Mid-Market. We have a great track record innurturing talented graduates and school leavers. As a result, this is only the 2nd time in 17 years we are looking to recruit a Audit Senior Manager externally. The successful candidate will join a young social established team with significant continuity in team members and clients. This opportunity rarely arises. Our Audit team here at Forvis Mazars specialises in delivering high quality services to our clients. The Mid-Market isa significant proportion of our client base, not just in the UK, but globally. You will have the opportunity to work with a prestigious list of SME/Privately Owned Business clients widening your exposure to different aspects of this service line. At Forvis Mazars you will be able to bring your authentic self to work. We will support you with your career progression, work life balance and wellbeing. As an Audit Senior Manager (SNM), you will lead complex engagements, support the senior leadership team including Partners, and contribute to the strategic development of the audit practice. You'll manage high-value client relationships and play an active role in coaching and developing the wider team. About the role As a Senior Manager, you will lead multiple audit engagements from planning through to finalisation of reports in line with agreed timescales. You will work closely with clients and be committed to providing an exceptional service. You will be responsible for the day-to-day management of stakeholder relationships at audited entities and will be expected to work with senior level staff whilst overseeing and developing staff. You will work closely with Senior leaders up to Partner level. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Prior experience of working at an experienced Audit Manager or Senior Manager level. Relevant Privately Owned Business/SME sector audit experience. Up to date technical knowledge of UK GAAP / FRS102 and IFRS. Holds significant experience of leading external audits managing a portfolio of clients and leading audit teams. Experience of managing, training, and coaching team members. What We Offer: Forvis Mazars is aleading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars! JBRP1_UKTJ
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
Dec 17, 2025
Full time
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Project Manager - National Publishing The Transforming VFM Reporting programme aims to update the NAO's publishing approach and outputs by aligning with industry-standard tools and ways of working; enabling an efficient and digital-first approach to writing, producing, and sharing our publications. This programme is split into two projects; 'Modern Publishing' (MP) and 'Communicating Findings'. The MP project aims to provide a single-version solution for the collaborative writing, editing, and publishing of, initially, VFM reports. It will enable production of content in xml which is required for html publication. The MP project has completed the discovery phase, and is currently exploring potential solutions through proof of concept testing. The project has a Director, change manager, business analyst and subject matter experts (SMEs). There are also programme-level roles that support. We now need an experienced Project Manager with relevant expertise to lead the market testing (if required), procurement and implementation of a complex technology solution. This will support the delivery of the MP project, through the application of good technical, process, and digital project management practice. Reporting to the Programme Director, the Project Manager will join the core programme team and will be responsible for: Finalising user requirements and lead the market testing (if required). Undertaking procurement and implementation of the Modern Publishing solution, ensuring that all relevant deliverables set out in the business case are on track to be met. Plan and implement the delivery and integration of the solution to become business as usual. Working cross-departmentally within the organisation to integrate existing and new systems and processes; developing and communicating clear guidance to encourage user buy-in and successful transition to business as usual. Integrating with this project's sister project; Communicating Findings - aligning outcomes, managing implications and dependencies. Building effective relationships with key stakeholders, suppliers and users; working closely with those delivering and managing workstreams and projects within the programme to ensure alignment and successful delivery to plan. Internal/External relationships: Programme delivery team, Senior Responsible Owner, and board. Key stakeholders including authoring, design and publishing and communication teams. Internal relationships with staff at all levels, including: Direct contact at user-level to ensure that technology systems and services are developed to meet user and wider business needs; Close working relationships with Procurement, Change, Digital Services, Enterprise Architecture and Information Security colleagues to ensure we procure and implement an appropriate solution whilst mitigating and managing risks. Stakeholder management across the NAO audit and core strategic publishing and authoring teams to ensure they are fully engaged and informed about the workstreams; Service owner management to ensure that they are fully engaged and informed about prioritisation of work and the effect of strategic priorities on resourcing their requests. Also, to keep up to date with their concerns or consideration regarding supporting the services. Communicating Findings project team External relationships with suppliers. Job Responsibilities: Project Delivery (40%): Manage the market testing, software procurement, and piloting and implementation of the Modern Publishing (MP) solution (software and processes) on a day-to-day basis on behalf of the Senior Responsible Owner / Programme Board in accordance with NAO guidance and standards. Ensure that the MP project's user requirements are delivered against by way of a combination of bringing in new technology, utilising existing technology, and adjusting ways of working (as advised by the wider project team). Help define, document, and secure agreement to the workstream scope, goals and deliverables, and success criteria in collaboration with senior management and stakeholders - contributing to discussions on potential benefits. Work closely with the Transforming VFM Reporting programme team and other stakeholders to identify and manage inter-project dependencies, critical path, and key workstreams; specifically ensure requirements of and implications for the Communicating Findings project are identified and managed throughout the project phase. Proactively manage changes to workstream scope; identifying potential risks and devising contingency plans as well as providing the programme board with options for resolution. Co-ordinate testing of the new, in-view, and existing systems and processes to draw out any errors, bugs and crashes. Recommend and implement improvements to solve any identified issues. Specifically, to deliver: A list of user requirements which is finalised through market testing, including proof of concept testing, if required. A full procurement plan, including potential procurement routes and recommendations for programme board, a detailed tender document, and evaluation criteria. Working with the programme team to coordinate the Business Case. Contribute to new supplier contract terms including SLAs. Create project recommendation and proposal documents and presentations as required, for the workstreams you are responsible for. Produce and implement a pilot testing plan (if required) to enable validation of end-to-end user acceptance, delivery of functional requirements, and that the product generally functions as intended. Develop a post-pilot evaluation and recommendations paper. Develop a detailed plan for full implementation of the solution. Execute the implementation plan, delivering the solution across all value-for-money teams. Contribute to communications and engagement plans and materials including guidance. Contribute to business-as-usual transition plans. Commercial management (30%): Engage with procurement and project team members to understand requirements and processes relating to procuring and managing related services provided by third parties Use project team expertise, user requirements, project scope and proof of concept findings to provide an options assessment and proposal for full procurement of third-party services to support Modern Publishing, for Board and Executive Team sign off Working with our Procurement team; run the procurement process end-to-end and ensure the contract has suitable terms and break clauses to support the NAO's requirements Balance cost versus value and considering the financial impact of user needs on the project Ensure effective communication and relationship-building with contracted supplier/s, working closely with the primary contract manager. Governance (20%): Work towards the appropriate service standards and NAO Change Framework Governance for the relevant project stage. Recognise when to move from one stage of a product lifecycle to another. Apply best practice tools and techniques for project delivery execution and management, supporting the programme delivery team and others to develop change management plans, including communication and engagement plans. Contribute to progress, risk, dependency and issue reports for relevant senior staff within project governance structures, escalating as appropriate to ensure issues are handled promptly and effectively. Propose solutions to business problems with consideration of Information Security and Data Architecture. Communication (10%): Work with the programme delivery team to ensure effective liaisons with project team members and stakeholders across the business to ensure that the procurement, pilot and implementation phases of the project are planned, initiated and delivered successfully, and set up to transition smoothly into business-as-usual. Work closely with the Change, Publishing and Authoring teams to ensure that project communications and engagement activity is clear, compelling and successful in encouraging behaviour change, and that we gather and use user feedback throughout the project. Contribute to post-pilot/ post-project sessions and share lessons learned to identify successful and unsuccessful project elements. Knowledge transfer to NAO colleagues to ensure shared understanding and resilience throughout the project, and to ensure the core elements of implementation and transition are documented and good practice continues. Key Skills, behaviours and experience: Qualifications/Training: Formal training and experience in project management methodology - essential. Experience in implementation of technical software and associated process and workflow improvements - essential. Experience in procuring and piloting new technical software - essential. Experience of working in similar environments/projects in the public sector - desirable. Experience of working with mid-large scale publishing organisations - desirable. Behavioral skills and personal qualities: Proven leadership and management skills. Ability to marshal and co-ordinate resources to ensure project delivery. "Can do" attitude, with strong delivery focus. Self-aware with excellent interpersonal skills; ability to negotiate, manage conflict . click apply for full job details
Dec 16, 2025
Full time
Project Manager - National Publishing The Transforming VFM Reporting programme aims to update the NAO's publishing approach and outputs by aligning with industry-standard tools and ways of working; enabling an efficient and digital-first approach to writing, producing, and sharing our publications. This programme is split into two projects; 'Modern Publishing' (MP) and 'Communicating Findings'. The MP project aims to provide a single-version solution for the collaborative writing, editing, and publishing of, initially, VFM reports. It will enable production of content in xml which is required for html publication. The MP project has completed the discovery phase, and is currently exploring potential solutions through proof of concept testing. The project has a Director, change manager, business analyst and subject matter experts (SMEs). There are also programme-level roles that support. We now need an experienced Project Manager with relevant expertise to lead the market testing (if required), procurement and implementation of a complex technology solution. This will support the delivery of the MP project, through the application of good technical, process, and digital project management practice. Reporting to the Programme Director, the Project Manager will join the core programme team and will be responsible for: Finalising user requirements and lead the market testing (if required). Undertaking procurement and implementation of the Modern Publishing solution, ensuring that all relevant deliverables set out in the business case are on track to be met. Plan and implement the delivery and integration of the solution to become business as usual. Working cross-departmentally within the organisation to integrate existing and new systems and processes; developing and communicating clear guidance to encourage user buy-in and successful transition to business as usual. Integrating with this project's sister project; Communicating Findings - aligning outcomes, managing implications and dependencies. Building effective relationships with key stakeholders, suppliers and users; working closely with those delivering and managing workstreams and projects within the programme to ensure alignment and successful delivery to plan. Internal/External relationships: Programme delivery team, Senior Responsible Owner, and board. Key stakeholders including authoring, design and publishing and communication teams. Internal relationships with staff at all levels, including: Direct contact at user-level to ensure that technology systems and services are developed to meet user and wider business needs; Close working relationships with Procurement, Change, Digital Services, Enterprise Architecture and Information Security colleagues to ensure we procure and implement an appropriate solution whilst mitigating and managing risks. Stakeholder management across the NAO audit and core strategic publishing and authoring teams to ensure they are fully engaged and informed about the workstreams; Service owner management to ensure that they are fully engaged and informed about prioritisation of work and the effect of strategic priorities on resourcing their requests. Also, to keep up to date with their concerns or consideration regarding supporting the services. Communicating Findings project team External relationships with suppliers. Job Responsibilities: Project Delivery (40%): Manage the market testing, software procurement, and piloting and implementation of the Modern Publishing (MP) solution (software and processes) on a day-to-day basis on behalf of the Senior Responsible Owner / Programme Board in accordance with NAO guidance and standards. Ensure that the MP project's user requirements are delivered against by way of a combination of bringing in new technology, utilising existing technology, and adjusting ways of working (as advised by the wider project team). Help define, document, and secure agreement to the workstream scope, goals and deliverables, and success criteria in collaboration with senior management and stakeholders - contributing to discussions on potential benefits. Work closely with the Transforming VFM Reporting programme team and other stakeholders to identify and manage inter-project dependencies, critical path, and key workstreams; specifically ensure requirements of and implications for the Communicating Findings project are identified and managed throughout the project phase. Proactively manage changes to workstream scope; identifying potential risks and devising contingency plans as well as providing the programme board with options for resolution. Co-ordinate testing of the new, in-view, and existing systems and processes to draw out any errors, bugs and crashes. Recommend and implement improvements to solve any identified issues. Specifically, to deliver: A list of user requirements which is finalised through market testing, including proof of concept testing, if required. A full procurement plan, including potential procurement routes and recommendations for programme board, a detailed tender document, and evaluation criteria. Working with the programme team to coordinate the Business Case. Contribute to new supplier contract terms including SLAs. Create project recommendation and proposal documents and presentations as required, for the workstreams you are responsible for. Produce and implement a pilot testing plan (if required) to enable validation of end-to-end user acceptance, delivery of functional requirements, and that the product generally functions as intended. Develop a post-pilot evaluation and recommendations paper. Develop a detailed plan for full implementation of the solution. Execute the implementation plan, delivering the solution across all value-for-money teams. Contribute to communications and engagement plans and materials including guidance. Contribute to business-as-usual transition plans. Commercial management (30%): Engage with procurement and project team members to understand requirements and processes relating to procuring and managing related services provided by third parties Use project team expertise, user requirements, project scope and proof of concept findings to provide an options assessment and proposal for full procurement of third-party services to support Modern Publishing, for Board and Executive Team sign off Working with our Procurement team; run the procurement process end-to-end and ensure the contract has suitable terms and break clauses to support the NAO's requirements Balance cost versus value and considering the financial impact of user needs on the project Ensure effective communication and relationship-building with contracted supplier/s, working closely with the primary contract manager. Governance (20%): Work towards the appropriate service standards and NAO Change Framework Governance for the relevant project stage. Recognise when to move from one stage of a product lifecycle to another. Apply best practice tools and techniques for project delivery execution and management, supporting the programme delivery team and others to develop change management plans, including communication and engagement plans. Contribute to progress, risk, dependency and issue reports for relevant senior staff within project governance structures, escalating as appropriate to ensure issues are handled promptly and effectively. Propose solutions to business problems with consideration of Information Security and Data Architecture. Communication (10%): Work with the programme delivery team to ensure effective liaisons with project team members and stakeholders across the business to ensure that the procurement, pilot and implementation phases of the project are planned, initiated and delivered successfully, and set up to transition smoothly into business-as-usual. Work closely with the Change, Publishing and Authoring teams to ensure that project communications and engagement activity is clear, compelling and successful in encouraging behaviour change, and that we gather and use user feedback throughout the project. Contribute to post-pilot/ post-project sessions and share lessons learned to identify successful and unsuccessful project elements. Knowledge transfer to NAO colleagues to ensure shared understanding and resilience throughout the project, and to ensure the core elements of implementation and transition are documented and good practice continues. Key Skills, behaviours and experience: Qualifications/Training: Formal training and experience in project management methodology - essential. Experience in implementation of technical software and associated process and workflow improvements - essential. Experience in procuring and piloting new technical software - essential. Experience of working in similar environments/projects in the public sector - desirable. Experience of working with mid-large scale publishing organisations - desirable. Behavioral skills and personal qualities: Proven leadership and management skills. Ability to marshal and co-ordinate resources to ensure project delivery. "Can do" attitude, with strong delivery focus. Self-aware with excellent interpersonal skills; ability to negotiate, manage conflict . click apply for full job details
We are looking to hire a VAT Manager/Senior Manager into our growing Indirect Tax team. This is a new opportunity for a commercially minded VAT specialist to take on a key advisory role, working with a diverse portfolio of clients across a wide range of sectors. This role will support our VAT Partner and Director in the provision of complex technical advice and dispute resolution work. We are flexible on location within the Central Belt (Glasgow or Edinburgh). The VAT Manager/Senior Manager will be responsible for (but not limited to): Leading the delivery of complex, high-quality VAT advisory projects, including land and property, international transactions, partial exemption, financial services and diligence work Working closely with other departments (e.g. Corporate Tax, Audit) on multidisciplinary matters Managing and resolve VAT disputes whilst supporting clients through alternative dispute resolution or litigation to provide guidance and advice to resolve complex issues, including potentially becoming involved in litigation work. Developing and maintaining strong and trusted relationships with clients to a high level, providing proactive and commercially focused solutions Confidently attracting and supporting business development activities including (but not limited to) networking to grow the firm's VAT client portfolio, including networking events About You: Qualified CTA and/or ACA/ACCA or equivalent experience is desirable but not essential Proven experience in a VAT advisory role within a practice environment Strong understanding of UK VAT legislation and case law Experience handling VAT disputes, including correspondence with HMRC and tribunal representation. Excellent communication skills with the ability to positively impact and influence others Previous experience or involvement in a business development environment Relevant experience in a practice environment or a similar role is essential Ability to work alone as well as in a team and be a self starter A leader of your work and your professional learning Candidates must have the right to work in the UK permanently and without any restrictions. We are unable to offer visa sponsorship for this role. Why JC? With 11 offices across Scotland and beyond, we're one of the country's leading firms of Chartered Accountants and Business Advisers. Working at Johnston Carmichael means working in a team of over 1000 sharp minds - each of which is valued and heard. We support our people to ensure they can grow their own way through proactive learning and development. At Johnston Carmichael we want what's best for our clients, our people, and our communities. You'll be joining a team that's engaged with its local communities and committed to supporting them. Over the last decade, we've raised over £450,000 for charitable causes across Scotland and we're also Gold Sponsors of the Kiltwalk. You can read more about our culture and the values that define us here. We have a People and Culture Forum that generates ideas for positive change and has several subgroups including LGBTQIA+ and Gender Equality which seek to educate and encourage everyone in our firm to be themselves in order to do their best work. If you value enabling leadership, quality, integrity, and a workplace that prioritises giving back as much as you put in, then Johnston Carmichael is the firm for you. Why VAT? Our vision remains a constant - to be the firm of choice in all our markets. How we get there is what changes year on year. The role of a tax adviser is transforming, and we need to keep up with this fast pace of change; both technology and legislation are ever evolving, and us with them. VAT is one of the most dynamic and complex areas of tax, offering exposure to a wide variety of industries and client issues. Working in VAT provides a unique opportunity to combine technical precision with commercial insight and legal research, making a real impact on clients' business decisions. With constant legislative change and evolving case law, it's an intellectually stimulating field that keeps you learning and developing throughout your career. Whether advising on international structuring, resolving disputes with HMRC, or navigating compliance challenges, VAT professionals are at the forefront of problem solving and strategic thinking. You'll be joining one of Scotland's most comprehensive tax practices, spanning an extensive range of corporate, personal and specialist tax services. Winners of the 2019 Tolley's Taxation Award for Best Tax Practice in a Regional Firm, our team doesn't merely crunch numbers - you'll build close relationships with our clients, truly getting under the skin of their businesses and providing advice and guidance that offers real value. And, with 14 key industry sectors, there's no shortage of variety when it comes to our client base. We're also an independent member firm of Moore Global Network Limited, a global accounting and advisory network of over 30,000 advisers across more than 110 countries, so you'll have the opportunity to work with businesses all over the globe. We look forward to hearing from you If you're ready to write your success story with us, apply today. At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. We also welcome applications from individuals who have had time away from paid employment.
Dec 15, 2025
Full time
We are looking to hire a VAT Manager/Senior Manager into our growing Indirect Tax team. This is a new opportunity for a commercially minded VAT specialist to take on a key advisory role, working with a diverse portfolio of clients across a wide range of sectors. This role will support our VAT Partner and Director in the provision of complex technical advice and dispute resolution work. We are flexible on location within the Central Belt (Glasgow or Edinburgh). The VAT Manager/Senior Manager will be responsible for (but not limited to): Leading the delivery of complex, high-quality VAT advisory projects, including land and property, international transactions, partial exemption, financial services and diligence work Working closely with other departments (e.g. Corporate Tax, Audit) on multidisciplinary matters Managing and resolve VAT disputes whilst supporting clients through alternative dispute resolution or litigation to provide guidance and advice to resolve complex issues, including potentially becoming involved in litigation work. Developing and maintaining strong and trusted relationships with clients to a high level, providing proactive and commercially focused solutions Confidently attracting and supporting business development activities including (but not limited to) networking to grow the firm's VAT client portfolio, including networking events About You: Qualified CTA and/or ACA/ACCA or equivalent experience is desirable but not essential Proven experience in a VAT advisory role within a practice environment Strong understanding of UK VAT legislation and case law Experience handling VAT disputes, including correspondence with HMRC and tribunal representation. Excellent communication skills with the ability to positively impact and influence others Previous experience or involvement in a business development environment Relevant experience in a practice environment or a similar role is essential Ability to work alone as well as in a team and be a self starter A leader of your work and your professional learning Candidates must have the right to work in the UK permanently and without any restrictions. We are unable to offer visa sponsorship for this role. Why JC? With 11 offices across Scotland and beyond, we're one of the country's leading firms of Chartered Accountants and Business Advisers. Working at Johnston Carmichael means working in a team of over 1000 sharp minds - each of which is valued and heard. We support our people to ensure they can grow their own way through proactive learning and development. At Johnston Carmichael we want what's best for our clients, our people, and our communities. You'll be joining a team that's engaged with its local communities and committed to supporting them. Over the last decade, we've raised over £450,000 for charitable causes across Scotland and we're also Gold Sponsors of the Kiltwalk. You can read more about our culture and the values that define us here. We have a People and Culture Forum that generates ideas for positive change and has several subgroups including LGBTQIA+ and Gender Equality which seek to educate and encourage everyone in our firm to be themselves in order to do their best work. If you value enabling leadership, quality, integrity, and a workplace that prioritises giving back as much as you put in, then Johnston Carmichael is the firm for you. Why VAT? Our vision remains a constant - to be the firm of choice in all our markets. How we get there is what changes year on year. The role of a tax adviser is transforming, and we need to keep up with this fast pace of change; both technology and legislation are ever evolving, and us with them. VAT is one of the most dynamic and complex areas of tax, offering exposure to a wide variety of industries and client issues. Working in VAT provides a unique opportunity to combine technical precision with commercial insight and legal research, making a real impact on clients' business decisions. With constant legislative change and evolving case law, it's an intellectually stimulating field that keeps you learning and developing throughout your career. Whether advising on international structuring, resolving disputes with HMRC, or navigating compliance challenges, VAT professionals are at the forefront of problem solving and strategic thinking. You'll be joining one of Scotland's most comprehensive tax practices, spanning an extensive range of corporate, personal and specialist tax services. Winners of the 2019 Tolley's Taxation Award for Best Tax Practice in a Regional Firm, our team doesn't merely crunch numbers - you'll build close relationships with our clients, truly getting under the skin of their businesses and providing advice and guidance that offers real value. And, with 14 key industry sectors, there's no shortage of variety when it comes to our client base. We're also an independent member firm of Moore Global Network Limited, a global accounting and advisory network of over 30,000 advisers across more than 110 countries, so you'll have the opportunity to work with businesses all over the globe. We look forward to hearing from you If you're ready to write your success story with us, apply today. At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. We also welcome applications from individuals who have had time away from paid employment.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 15, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 15, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Who are we? Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact. Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales. With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 3,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola. Job Title Global VP, People Reporting of the role This role reports to the Executive Leadership Team (ELT) Overview of the job As Global VP of People, you'll report directly to the ELT and own the People Strategy across Influencer. You'll be responsible for shaping the people vision of Influencer worldwide - ensuring our teams are inspired, supported, and empowered to do their best work. You'll own the full people agenda: from building an exceptional employee experience, to driving a high-performance culture, to positioning Influencer as a global talent magnet. You'll evolve our people systems, processes, and policies to support rapid international growth, and ensure that diversity, equity, and inclusion are embedded into every aspect of our culture. This is a pivotal opportunity for a modern, commercially-minded people leader who thrives in fast-paced, high-growth environments. You'll bring strategic vision, deep empathy, and a proven track record of scaling people functions globally. 3 best things about the job Direct ELT Impact - Report directly to the Executive Leadership Team and shape the strategic people vision for one of the world's largest independent creator marketing agencies during a pivotal growth phase Build at Scale - Lead a global people function across 200+ team members in multiple markets, with full ownership of culture, talent, systems, and the employee experience from day one Modern People Leadership - Champion a progressive, commercially-minded approach to people strategy in a fast-paced, creative environment where you'll have genuine autonomy to innovate and drive change Measures of success - Established strong relationships with the ELT, CEO, CVO, and Regional Presidents, positioning yourself as a trusted advisor on all people matters Conducted a comprehensive audit of current people processes, systems, and employee sentiment to identify quick wins and strategic priorities Developed a clear 12-18 month global people strategy roadmap aligned with Influencer's growth plans and presented to the ELT Built rapport with your direct reports (EMEA HRBP, NA HRBP, L&D Director, and Talent Acquisition Director) and assessed team capabilities and development needs Implemented at least one high-impact initiative that demonstrably improves employee experience or engagement across regions Roles & Responsibilities: Strategic People Leadership Develop and execute a global people strategy aligned with Influencer's growth plans. In partnership with the ELT and in support of the CEO, CVO and Presidents you will translate people strategy into actionable regional priorities. Champion our culture, ensuring it evolves with scale while staying true to our values. Act as a trusted advisor to the ELT on people, talent, culture, and organisational design. Employee Lifecycle & Experience Own the full employee lifecycle - from attraction and onboarding, to performance and progression, to offboarding and alumni engagement. Build a people experience that drives high engagement and industry-leading eNPS. Lead initiatives that position Influencer as an employer of choice, strengthening Glassdoor and external perception. Oversee the design and delivery of hyper efficient learning and development programmes to support career growth. Talent & Organisational Growth Lead Talent Acquisition globally, ensuring we hire and retain the best and right (aligned with our values) talent across our offices. Build scalable structures in partnership with the CFO to support global expansion, balancing speed with sustainable growth. Drive succession planning, leadership development, and internal mobility. Oversee compensation benchmarking and pay strategies to remain competitive and equitable. Performance & Development Simplify and enhance performance management frameworks, enabling managers to lead with efficiency and accountability. Partner with leadership to build out simple and succinct career frameworks, pathways, and recognition programmes. Drive low lift adoption of learning systems, manager enablement, and leadership coaching. Culture, Engagement & DEI Embed diversity, equity, and inclusion across all policies, processes, and behaviours. Champion initiatives that foster belonging, creativity, and well-being. Actively measure and act upon employee sentiment through tools such as Hibob and Bonusly. Ensure our culture scales consistently across regions, while respecting local nuance. People Operations & Systems Oversee global HRBP functions in EMEA and NA. Optimise the people tech stack (Hibob, Teamtailor, Guru, FutureProof, Ninety, Ravio, Zinc & Bonusly) for seamless employee experience. Ensure compliance with local employment law and regulatory requirements across all regions. Deliver efficient processes for payroll, benefits, and HR operations globally. What you will need: Proven senior people leadership experience in a high-growth, international business (digital media, technology or marketing preferred). Demonstrated success in building people functions that scale across multiple geographies. Experience leading teams across HRBP, L&D, and Talent Acquisition. Deep expertise in employee engagement, culture-building, and organisational development. Commercial mindset - balancing people priorities with business objectives. Strong leadership and communication skills, capable of influencing at the highest levels. Familiarity with both UK and US employment law; global exposure highly desirable. Empathy, emotional intelligence, and a human-led approach to leadership. Experience evolving people platforms, processes, and policies for scale. A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Dec 13, 2025
Full time
Who are we? Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact. Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales. With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 3,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola. Job Title Global VP, People Reporting of the role This role reports to the Executive Leadership Team (ELT) Overview of the job As Global VP of People, you'll report directly to the ELT and own the People Strategy across Influencer. You'll be responsible for shaping the people vision of Influencer worldwide - ensuring our teams are inspired, supported, and empowered to do their best work. You'll own the full people agenda: from building an exceptional employee experience, to driving a high-performance culture, to positioning Influencer as a global talent magnet. You'll evolve our people systems, processes, and policies to support rapid international growth, and ensure that diversity, equity, and inclusion are embedded into every aspect of our culture. This is a pivotal opportunity for a modern, commercially-minded people leader who thrives in fast-paced, high-growth environments. You'll bring strategic vision, deep empathy, and a proven track record of scaling people functions globally. 3 best things about the job Direct ELT Impact - Report directly to the Executive Leadership Team and shape the strategic people vision for one of the world's largest independent creator marketing agencies during a pivotal growth phase Build at Scale - Lead a global people function across 200+ team members in multiple markets, with full ownership of culture, talent, systems, and the employee experience from day one Modern People Leadership - Champion a progressive, commercially-minded approach to people strategy in a fast-paced, creative environment where you'll have genuine autonomy to innovate and drive change Measures of success - Established strong relationships with the ELT, CEO, CVO, and Regional Presidents, positioning yourself as a trusted advisor on all people matters Conducted a comprehensive audit of current people processes, systems, and employee sentiment to identify quick wins and strategic priorities Developed a clear 12-18 month global people strategy roadmap aligned with Influencer's growth plans and presented to the ELT Built rapport with your direct reports (EMEA HRBP, NA HRBP, L&D Director, and Talent Acquisition Director) and assessed team capabilities and development needs Implemented at least one high-impact initiative that demonstrably improves employee experience or engagement across regions Roles & Responsibilities: Strategic People Leadership Develop and execute a global people strategy aligned with Influencer's growth plans. In partnership with the ELT and in support of the CEO, CVO and Presidents you will translate people strategy into actionable regional priorities. Champion our culture, ensuring it evolves with scale while staying true to our values. Act as a trusted advisor to the ELT on people, talent, culture, and organisational design. Employee Lifecycle & Experience Own the full employee lifecycle - from attraction and onboarding, to performance and progression, to offboarding and alumni engagement. Build a people experience that drives high engagement and industry-leading eNPS. Lead initiatives that position Influencer as an employer of choice, strengthening Glassdoor and external perception. Oversee the design and delivery of hyper efficient learning and development programmes to support career growth. Talent & Organisational Growth Lead Talent Acquisition globally, ensuring we hire and retain the best and right (aligned with our values) talent across our offices. Build scalable structures in partnership with the CFO to support global expansion, balancing speed with sustainable growth. Drive succession planning, leadership development, and internal mobility. Oversee compensation benchmarking and pay strategies to remain competitive and equitable. Performance & Development Simplify and enhance performance management frameworks, enabling managers to lead with efficiency and accountability. Partner with leadership to build out simple and succinct career frameworks, pathways, and recognition programmes. Drive low lift adoption of learning systems, manager enablement, and leadership coaching. Culture, Engagement & DEI Embed diversity, equity, and inclusion across all policies, processes, and behaviours. Champion initiatives that foster belonging, creativity, and well-being. Actively measure and act upon employee sentiment through tools such as Hibob and Bonusly. Ensure our culture scales consistently across regions, while respecting local nuance. People Operations & Systems Oversee global HRBP functions in EMEA and NA. Optimise the people tech stack (Hibob, Teamtailor, Guru, FutureProof, Ninety, Ravio, Zinc & Bonusly) for seamless employee experience. Ensure compliance with local employment law and regulatory requirements across all regions. Deliver efficient processes for payroll, benefits, and HR operations globally. What you will need: Proven senior people leadership experience in a high-growth, international business (digital media, technology or marketing preferred). Demonstrated success in building people functions that scale across multiple geographies. Experience leading teams across HRBP, L&D, and Talent Acquisition. Deep expertise in employee engagement, culture-building, and organisational development. Commercial mindset - balancing people priorities with business objectives. Strong leadership and communication skills, capable of influencing at the highest levels. Familiarity with both UK and US employment law; global exposure highly desirable. Empathy, emotional intelligence, and a human-led approach to leadership. Experience evolving people platforms, processes, and policies for scale. A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
As a member of the ShipBob Team, you will Overview Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location Remote, England (UK-based role supporting ShipBob's UK operations.) Role Description The Senior Safety and Compliance Specialist will play a critical role in ensuring ShipBob's compliance with UK and EU product safety, Dangerous Goods (DG), and Fulfilment House Due Diligence Scheme (FHDDS) tax requirements. This position partners cross-functionally with internal teams and external regulators to ensure our products, distribution centers, and merchants meet applicable legal and regulatory standards. This role will serve as the main liaison to UK Trading Standards and HMRC for product safety and tax compliance matters. The specialist will also support DG program development and operational readiness for the UK network, including merchant vetting, SDS reviews, and ADR/IATA compliance. This role reports to International Compliance Manager. What you'll do Ensure compliance with UK and EU product safety requirements, including General Product Safety Regulation (GPSR), UKCA/CE marking, and labeling. Engage directly with Trading Standards and other authorities to resolve product safety inquiries, corrective actions, or compliance notifications. Maintain and monitor ShipBob's registration and reporting obligations under the Fulfilment House Due Diligence Scheme (FHDDS), ensuring ongoing HMRC compliance. Serve as a regional Dangerous Goods (DG) subject matter expert, supporting safe handling, storage, and shipment of regulated items under ADR and IATA. Collaborate with Compliance, Operations, and Merchant Success teams to assess product risk, approve new merchants, and ensure compliant fulfillment processes. Support compliance training and awareness initiatives for UK staff and cross-functional teams. Assist in audit preparation and regulatory inspections by maintaining accurate documentation and evidence trails. Track regulatory changes in the UK and EU and communicate implications to stakeholders. What you'll bring to the table Degree in Regulatory Affairs, Compliance, or related field. 2-4 years of experience in product safety, tax compliance, or Dangerous Goods management within the UK or EU market. Working knowledge of Trading Standards, FHDDS, and applicable DG transport regulations (ADR, IATA). Strong analytical and problem solving skills with exceptional attention to detail. Experience engaging with government agencies or regulators preferred. Excellent written and verbal communication skills. Ability to work autonomously across global teams and manage multiple priorities in a fast paced environment. Perks & Benefits Medical and Wellness Benefits Life Assurance Income Protection Pension Scheme See Our High-Performance Culture Check us out on Instagram About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day to day work on our Culture page (). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid Market ecommerce merchants to provide them access to best in class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Dec 13, 2025
Full time
As a member of the ShipBob Team, you will Overview Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location Remote, England (UK-based role supporting ShipBob's UK operations.) Role Description The Senior Safety and Compliance Specialist will play a critical role in ensuring ShipBob's compliance with UK and EU product safety, Dangerous Goods (DG), and Fulfilment House Due Diligence Scheme (FHDDS) tax requirements. This position partners cross-functionally with internal teams and external regulators to ensure our products, distribution centers, and merchants meet applicable legal and regulatory standards. This role will serve as the main liaison to UK Trading Standards and HMRC for product safety and tax compliance matters. The specialist will also support DG program development and operational readiness for the UK network, including merchant vetting, SDS reviews, and ADR/IATA compliance. This role reports to International Compliance Manager. What you'll do Ensure compliance with UK and EU product safety requirements, including General Product Safety Regulation (GPSR), UKCA/CE marking, and labeling. Engage directly with Trading Standards and other authorities to resolve product safety inquiries, corrective actions, or compliance notifications. Maintain and monitor ShipBob's registration and reporting obligations under the Fulfilment House Due Diligence Scheme (FHDDS), ensuring ongoing HMRC compliance. Serve as a regional Dangerous Goods (DG) subject matter expert, supporting safe handling, storage, and shipment of regulated items under ADR and IATA. Collaborate with Compliance, Operations, and Merchant Success teams to assess product risk, approve new merchants, and ensure compliant fulfillment processes. Support compliance training and awareness initiatives for UK staff and cross-functional teams. Assist in audit preparation and regulatory inspections by maintaining accurate documentation and evidence trails. Track regulatory changes in the UK and EU and communicate implications to stakeholders. What you'll bring to the table Degree in Regulatory Affairs, Compliance, or related field. 2-4 years of experience in product safety, tax compliance, or Dangerous Goods management within the UK or EU market. Working knowledge of Trading Standards, FHDDS, and applicable DG transport regulations (ADR, IATA). Strong analytical and problem solving skills with exceptional attention to detail. Experience engaging with government agencies or regulators preferred. Excellent written and verbal communication skills. Ability to work autonomously across global teams and manage multiple priorities in a fast paced environment. Perks & Benefits Medical and Wellness Benefits Life Assurance Income Protection Pension Scheme See Our High-Performance Culture Check us out on Instagram About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain. Learn more about our core values and how we perform at a high level in our day to day work on our Culture page (). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid Market ecommerce merchants to provide them access to best in class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Dec 13, 2025
Full time
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Due to continued growth, we are recruiting an Audit Senior Manager in our Leeds office focusing on Mid-Market. We have a great track record in nurturing talented graduates and school leavers. As a result, this is only the 2 nd time in 17 years we are looking to recruit a Audit Senior Manager externally. The successful candidate will join a young social established team with significant continuity in team members and clients. This opportunity rarely arises. Our Audit team here at Forvis Mazars specialises in delivering high quality services to our clients. The Mid-Market is a significant proportion of our client base, not just in the UK, but globally. You will have the opportunity to work with a prestigious list of SME/Privately Owned Business clients widening your exposure to different aspects of this service line. At Forvis Mazars you will be able to bring your authentic self to work. We will support you with your career progression, work life balance and wellbeing. As an Audit Senior Manager (SNM), you will lead complex engagements, support the senior leadership team including Partners, and contribute to the strategic development of the audit practice. You'll manage high-value client relationships and play an active role in coaching and developing the wider team. About the role As a Senior Manager, you will lead multiple audit engagements from planning through to finalisation of reports in line with agreed timescales. You will work closely with clients and be committed to providing an exceptional service. You will be responsible for the day-to-day management of stakeholder relationships at audited entities and will be expected to work with senior level staff whilst overseeing and developing staff. You will work closely with Senior leaders up to Partner level. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Prior experience of working at an experienced Audit Manager or Senior Manager level. Relevant Privately Owned Business/SME sector audit experience. Up to date technical knowledge of UK GAAP / FRS102 and IFRS. Holds significant experience of leading external audits managing a portfolio of clients and leading audit teams. Experience of managing, training, and coaching team members. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Dec 12, 2025
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Due to continued growth, we are recruiting an Audit Senior Manager in our Leeds office focusing on Mid-Market. We have a great track record in nurturing talented graduates and school leavers. As a result, this is only the 2 nd time in 17 years we are looking to recruit a Audit Senior Manager externally. The successful candidate will join a young social established team with significant continuity in team members and clients. This opportunity rarely arises. Our Audit team here at Forvis Mazars specialises in delivering high quality services to our clients. The Mid-Market is a significant proportion of our client base, not just in the UK, but globally. You will have the opportunity to work with a prestigious list of SME/Privately Owned Business clients widening your exposure to different aspects of this service line. At Forvis Mazars you will be able to bring your authentic self to work. We will support you with your career progression, work life balance and wellbeing. As an Audit Senior Manager (SNM), you will lead complex engagements, support the senior leadership team including Partners, and contribute to the strategic development of the audit practice. You'll manage high-value client relationships and play an active role in coaching and developing the wider team. About the role As a Senior Manager, you will lead multiple audit engagements from planning through to finalisation of reports in line with agreed timescales. You will work closely with clients and be committed to providing an exceptional service. You will be responsible for the day-to-day management of stakeholder relationships at audited entities and will be expected to work with senior level staff whilst overseeing and developing staff. You will work closely with Senior leaders up to Partner level. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Prior experience of working at an experienced Audit Manager or Senior Manager level. Relevant Privately Owned Business/SME sector audit experience. Up to date technical knowledge of UK GAAP / FRS102 and IFRS. Holds significant experience of leading external audits managing a portfolio of clients and leading audit teams. Experience of managing, training, and coaching team members. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Leeds Office - Located in 3 Wellington Place, 5th Floor, Leeds, LS1 4AP. Just a 10-minute walk from Leeds Station. Positioned in a modern business quarter with excellent amenities and green spaces. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
