Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 10, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel. About the job Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London. For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment. For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives. This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders. The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions. About us Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals. Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting. Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful. Interviews: Successful candidates will be advised when the interviews will take place. Job description Employer Engagement, Outreach, & Representation Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark. Identify, approach and engage new employers, promoting participation in funded skills and employability programmes. Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities. Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies. Act as the main point of contact for employers, maintaining regular communication and strong working relationships. Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives. Represent Rinova professionally at employer meetings, industry events and stakeholder forums. Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in. Work closely with internal project teams to align employer engagement with participant needs and programme outcomes. Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements. Maintain accurate records of employer engagement, opportunities created and outcomes achieved. Values, Inclusion & Professional Practice Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds. Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention, and progression. Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working. Contribute positively to Rinova's employee-owned, collaborative culture, sharing learning and supporting team objectives. Uphold Rinova's values and mission, ensuring a participant-centred, partnership-led approach to delivery. Person Specification Please address all points in your supporting statement and give examples Essential Skills, Knowledge and Experience Employer Liaison & Brokerage Skills Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts. Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement. Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities. Ability to manage multiple employer relationships and maintain clear communication and follow-up. Experience of Creative and/or Hospitality Sector Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries. Understanding of employment pathways, roles and recruitment practices within these sectors. Ability to speak confidently with employers about skills needs, workforce challenges and progression routes. Partnerships, Outreach & Stakeholder Engagement Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds. Confidence representing an organisation externally and building trust with senior stakeholders. Ability to work collaboratively with partners to achieve shared outcomes. Experience supporting or contributing to employer forums, networking events or stakeholder meetings. Communication, Administration & IT Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations. Strong organisational skills with the ability to prioritise a varied workload and manage competing demands. High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems. Experience of managing confidential data and records in line with GDPR requirements. Professional Practice & Values Empathetic, professional and culturally aware when working with diverse participant groups. Strong commitment to equality, inclusion and accessibility in programme delivery. Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs. Ability to work independently while contributing positively to a collaborative, employee-owned organisation. Strong alignment with Rinova's mission, values and partnership-led approach to social impact. . click apply for full job details
Mar 10, 2026
Seasonal
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel. About the job Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London. For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment. For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives. This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders. The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions. About us Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals. Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting. Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful. Interviews: Successful candidates will be advised when the interviews will take place. Job description Employer Engagement, Outreach, & Representation Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark. Identify, approach and engage new employers, promoting participation in funded skills and employability programmes. Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities. Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies. Act as the main point of contact for employers, maintaining regular communication and strong working relationships. Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives. Represent Rinova professionally at employer meetings, industry events and stakeholder forums. Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in. Work closely with internal project teams to align employer engagement with participant needs and programme outcomes. Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements. Maintain accurate records of employer engagement, opportunities created and outcomes achieved. Values, Inclusion & Professional Practice Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds. Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention, and progression. Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working. Contribute positively to Rinova's employee-owned, collaborative culture, sharing learning and supporting team objectives. Uphold Rinova's values and mission, ensuring a participant-centred, partnership-led approach to delivery. Person Specification Please address all points in your supporting statement and give examples Essential Skills, Knowledge and Experience Employer Liaison & Brokerage Skills Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts. Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement. Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities. Ability to manage multiple employer relationships and maintain clear communication and follow-up. Experience of Creative and/or Hospitality Sector Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries. Understanding of employment pathways, roles and recruitment practices within these sectors. Ability to speak confidently with employers about skills needs, workforce challenges and progression routes. Partnerships, Outreach & Stakeholder Engagement Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds. Confidence representing an organisation externally and building trust with senior stakeholders. Ability to work collaboratively with partners to achieve shared outcomes. Experience supporting or contributing to employer forums, networking events or stakeholder meetings. Communication, Administration & IT Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations. Strong organisational skills with the ability to prioritise a varied workload and manage competing demands. High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems. Experience of managing confidential data and records in line with GDPR requirements. Professional Practice & Values Empathetic, professional and culturally aware when working with diverse participant groups. Strong commitment to equality, inclusion and accessibility in programme delivery. Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs. Ability to work independently while contributing positively to a collaborative, employee-owned organisation. Strong alignment with Rinova's mission, values and partnership-led approach to social impact. . click apply for full job details
Job Summary: • Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. • Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. • Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment. • Deputise for Supervisors where needed, taking on additional responsibilities such as monitoring CEO performance, ensuring quality standards are met, and assisting in staff deployment to meet service-level agreements and contractual requirements. • Collaborate with the Civil Enforcement team to manage resources effectively, ensuring smooth contract delivery, maintaining high standards, and consistently meeting contractual obligations Job Description: Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role. Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Provide guidance and mentorship to junior Civil Enforcement Officers (CEOs), supporting their professional growth and development, and ensuring they gain essential qualifications. Brief and deploy CEOs to their designated areas of responsibility, ensuring full coverage of assigned beats and that operational goals are met. Monitor the performance of the team and provide support where needed to maintain efficient service delivery. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Worker Type: Regular Number of Openings Available: 2Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Mar 10, 2026
Full time
Job Summary: • Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. • Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. • Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment. • Deputise for Supervisors where needed, taking on additional responsibilities such as monitoring CEO performance, ensuring quality standards are met, and assisting in staff deployment to meet service-level agreements and contractual requirements. • Collaborate with the Civil Enforcement team to manage resources effectively, ensuring smooth contract delivery, maintaining high standards, and consistently meeting contractual obligations Job Description: Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role. Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Provide guidance and mentorship to junior Civil Enforcement Officers (CEOs), supporting their professional growth and development, and ensuring they gain essential qualifications. Brief and deploy CEOs to their designated areas of responsibility, ensuring full coverage of assigned beats and that operational goals are met. Monitor the performance of the team and provide support where needed to maintain efficient service delivery. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Worker Type: Regular Number of Openings Available: 2Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting Salary for this position: £40, 278 (pro-rata) Shift: 2 on 6 off. Closing Date: 24th March 2026 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when assisting, especially in situations requiring first aid, prioritising the health, well-being, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security-related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual,
Mar 10, 2026
Full time
Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting Salary for this position: £40, 278 (pro-rata) Shift: 2 on 6 off. Closing Date: 24th March 2026 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when assisting, especially in situations requiring first aid, prioritising the health, well-being, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security-related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual,
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Mar 10, 2026
Full time
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
British Small Animal Veterinary Association (BSAVA)
Gloucester, Gloucestershire
The British Small Animal Veterinary Association (BSAVA) represents over 10,000 members across the UK and beyond, championing excellence in small animal veterinary practice through education, science, and community. As the leading membership association for vets working with companion animals, we provide world class professional development, publish respected clinical resources, and convene the profession through influential scientific events and networks. The Association is now at a pivotal moment. We are undergoing a Programme of Change to redefine how BSAVA operates-modernising our systems, transforming member experience, and strengthening our role as a trusted, forward looking voice for the profession. As we approach our 70th anniversary in 2027, we are building an organisation that is more adaptive, more connected, and more responsive to the changing needs of veterinary professionals. Chief Executive Officer Quedgeley, Gloucestershire, with hybrid working. Relocation package available. Circa £110,000 per annum This is an exciting time for a new Chief Executive to join us and lead BSAVA into its next chapter. The Opportunity Working closely with our President, Board, partners, staff, volunteers and our members, the CEO will be the visible voice of BSAVA-shaping our strategy, driving influence across the sector, and ensuring operational excellence. You will own the Programme of Change and lead its successful delivery, strengthening our organisational culture, systems and practices, while ensuring BSAVA continues to thrive as a values driven, evidence led and member centred Association. The CEO will broaden our reach and impact, champion member value, and strengthen relationships across academia, industry, the wider veterinary profession, and international networks. You will position BSAVA as a modern, relevant, and agile organisation-one that supports veterinary professionals to deliver outstanding care and sustain fulfilling careers. About You We are looking for an inspirational and strategic leader who brings: A track record of shaping and delivering organisation wide strategy and growth at a senior level. Experience of leading complex change, with the ability to unite people behind a compelling vision. Commercial acumen and an entrepreneurial mindset, with the ability to develop and diversify income streams. Outstanding leadership credentials, with the ability to motivate, empower and develop high performing teams. Strong stakeholder engagement skills and the ability to build trusted relationships across diverse groups. Confidence navigating ambiguity, making measured decisions, and driving clarity and focus through times of transformation. We are open to candidates from all sectors and whilst experience within membership associations or the non profit/charity sector is beneficial it is not essential. What matters most is your ability to influence, collaborate, innovate, and champion a profession that plays a vital role in improving the health and welfare of small animals. How to Apply If you would like an informal conversation about the role, please contact our retained advisors Anna Gardet or Erica Ritchie via email: Recruitment Timetable: Deadline for applications: Sunday 29th March 2026. Interviews with Prospectus: 2nd - 13th April 2026. Interviews with BSAVA: w/c 4th May 2026.
Mar 10, 2026
Full time
The British Small Animal Veterinary Association (BSAVA) represents over 10,000 members across the UK and beyond, championing excellence in small animal veterinary practice through education, science, and community. As the leading membership association for vets working with companion animals, we provide world class professional development, publish respected clinical resources, and convene the profession through influential scientific events and networks. The Association is now at a pivotal moment. We are undergoing a Programme of Change to redefine how BSAVA operates-modernising our systems, transforming member experience, and strengthening our role as a trusted, forward looking voice for the profession. As we approach our 70th anniversary in 2027, we are building an organisation that is more adaptive, more connected, and more responsive to the changing needs of veterinary professionals. Chief Executive Officer Quedgeley, Gloucestershire, with hybrid working. Relocation package available. Circa £110,000 per annum This is an exciting time for a new Chief Executive to join us and lead BSAVA into its next chapter. The Opportunity Working closely with our President, Board, partners, staff, volunteers and our members, the CEO will be the visible voice of BSAVA-shaping our strategy, driving influence across the sector, and ensuring operational excellence. You will own the Programme of Change and lead its successful delivery, strengthening our organisational culture, systems and practices, while ensuring BSAVA continues to thrive as a values driven, evidence led and member centred Association. The CEO will broaden our reach and impact, champion member value, and strengthen relationships across academia, industry, the wider veterinary profession, and international networks. You will position BSAVA as a modern, relevant, and agile organisation-one that supports veterinary professionals to deliver outstanding care and sustain fulfilling careers. About You We are looking for an inspirational and strategic leader who brings: A track record of shaping and delivering organisation wide strategy and growth at a senior level. Experience of leading complex change, with the ability to unite people behind a compelling vision. Commercial acumen and an entrepreneurial mindset, with the ability to develop and diversify income streams. Outstanding leadership credentials, with the ability to motivate, empower and develop high performing teams. Strong stakeholder engagement skills and the ability to build trusted relationships across diverse groups. Confidence navigating ambiguity, making measured decisions, and driving clarity and focus through times of transformation. We are open to candidates from all sectors and whilst experience within membership associations or the non profit/charity sector is beneficial it is not essential. What matters most is your ability to influence, collaborate, innovate, and champion a profession that plays a vital role in improving the health and welfare of small animals. How to Apply If you would like an informal conversation about the role, please contact our retained advisors Anna Gardet or Erica Ritchie via email: Recruitment Timetable: Deadline for applications: Sunday 29th March 2026. Interviews with Prospectus: 2nd - 13th April 2026. Interviews with BSAVA: w/c 4th May 2026.
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Mar 10, 2026
Full time
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Mar 10, 2026
Full time
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
WELLINGTON MILLS HOUSING CO-OPERATIVE
Lambeth, London
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
Mar 10, 2026
Full time
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in their schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Mar 10, 2026
Full time
A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in their schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Mar 10, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Mar 09, 2026
Full time
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Education, Communication and Outreach Officer Salary: 32,000 - 38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Mar 09, 2026
Contractor
Education, Communication and Outreach Officer Salary: 32,000 - 38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
Mar 09, 2026
Full time
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
We're working with an Authority in the South West to recruit for an Interim Chief Finance Officer (S151), who will play a pivotal role in shaping the Authority's financial future. As the Council's key financial advisor, you will ensure sound financial management, effective governance, and the delivery of high-quality services. Location Devon Set-up Hybrid - weekly attendance preferred, ideally 2 days per week Rate £600 - £750 per day via umbrella inside IR35 Duration Initial 6-month sign-off Hours Full-time position but will consider 4 days per week Responsibilities Fulfil the statutory duties of the Responsible Financial Officer (s151), providing robust and effective financial leadership across all significant strategies, policies, and programmes in delivery Lead and prepare the Authority's revenue and capital budget and Medium-Term Financial Plan Oversee the annual review and preparation of the Annual Governance Statement and Local Code of Corporate Governance Maintain oversight of the Assurance Framework, ensuring that core principles and requirements are embedded within the Investment and Intervention Framework Deliver timely, clear, and authoritative financial advice to the Chief Executive, Board, and other senior stakeholders Contribute to the strategic management of the Authority by helping to identify and deliver efficiency savings and scrutinising service delivery Safeguard the proper use of public finances, demonstrating the ability to optimise the impact of the Authority's strategic resources Direct and lead the budget management process (in-year) reporting to Leadership Team and public meetings of the Audit and Governance Committee and Authority Requirements Proven Leadership: Extensive experience in senior financial management within a complex public-sector or comparable organisation, with responsibility for large-scale budgets Professional Expertise: CCAB or equivalent qualified accountant with deep understanding of local government finance, treasury management, and audit frameworks Strategic Advisor: Demonstrated ability to advise Members, the Chief Executive, and senior leaders on financial strategy, governance, and organisational design Collaborative Influence: Strong track record of partnership working and stakeholder engagement to deliver improved outcomes for residents and communities Innovation and Improvement: Evidence of driving transformation, embedding performance management, and delivering efficient, carbon aware financial operations Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
Mar 08, 2026
Full time
We're working with an Authority in the South West to recruit for an Interim Chief Finance Officer (S151), who will play a pivotal role in shaping the Authority's financial future. As the Council's key financial advisor, you will ensure sound financial management, effective governance, and the delivery of high-quality services. Location Devon Set-up Hybrid - weekly attendance preferred, ideally 2 days per week Rate £600 - £750 per day via umbrella inside IR35 Duration Initial 6-month sign-off Hours Full-time position but will consider 4 days per week Responsibilities Fulfil the statutory duties of the Responsible Financial Officer (s151), providing robust and effective financial leadership across all significant strategies, policies, and programmes in delivery Lead and prepare the Authority's revenue and capital budget and Medium-Term Financial Plan Oversee the annual review and preparation of the Annual Governance Statement and Local Code of Corporate Governance Maintain oversight of the Assurance Framework, ensuring that core principles and requirements are embedded within the Investment and Intervention Framework Deliver timely, clear, and authoritative financial advice to the Chief Executive, Board, and other senior stakeholders Contribute to the strategic management of the Authority by helping to identify and deliver efficiency savings and scrutinising service delivery Safeguard the proper use of public finances, demonstrating the ability to optimise the impact of the Authority's strategic resources Direct and lead the budget management process (in-year) reporting to Leadership Team and public meetings of the Audit and Governance Committee and Authority Requirements Proven Leadership: Extensive experience in senior financial management within a complex public-sector or comparable organisation, with responsibility for large-scale budgets Professional Expertise: CCAB or equivalent qualified accountant with deep understanding of local government finance, treasury management, and audit frameworks Strategic Advisor: Demonstrated ability to advise Members, the Chief Executive, and senior leaders on financial strategy, governance, and organisational design Collaborative Influence: Strong track record of partnership working and stakeholder engagement to deliver improved outcomes for residents and communities Innovation and Improvement: Evidence of driving transformation, embedding performance management, and delivering efficient, carbon aware financial operations Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 08, 2026
Full time
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Title: Resident Liaison Officer - 6 Month Contract Location: Leicester Hours: Monday - Friday, 40 hours per week Contract: 6 Months (Potential Extension) Key Responsibilities Act as the main point of contact for residents during the sprinkler installation works. Communicate project details to residents, including scope, timelines, and access requirements. Arrange appointments and manage access to individual rooms or areas. Produce and distribute communication materials such as letters, notices, and updates. Support the Site Manager with the smooth running of the project. Manage resident queries or complaints and ensure issues are resolved promptly. Carry out resident visits before, during, and after works to ensure satisfaction. Liaise with subcontractors, the site team, and client representatives. Attend site meetings and provide updates on resident feedback and engagement. Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Strong communication and interpersonal skills. Good organisational and administrative abilities. Competent with Microsoft Office. Ability to work both independently and as part of a team. If you're interested, please apply with your CV now or call Ashleigh on
Mar 08, 2026
Full time
Job Title: Resident Liaison Officer - 6 Month Contract Location: Leicester Hours: Monday - Friday, 40 hours per week Contract: 6 Months (Potential Extension) Key Responsibilities Act as the main point of contact for residents during the sprinkler installation works. Communicate project details to residents, including scope, timelines, and access requirements. Arrange appointments and manage access to individual rooms or areas. Produce and distribute communication materials such as letters, notices, and updates. Support the Site Manager with the smooth running of the project. Manage resident queries or complaints and ensure issues are resolved promptly. Carry out resident visits before, during, and after works to ensure satisfaction. Liaise with subcontractors, the site team, and client representatives. Attend site meetings and provide updates on resident feedback and engagement. Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Strong communication and interpersonal skills. Good organisational and administrative abilities. Competent with Microsoft Office. Ability to work both independently and as part of a team. If you're interested, please apply with your CV now or call Ashleigh on
Safety First Officer - West London Local Authority Client £220 per day Umbrella LTD (Inside IR35) 36 Hours per week Temporary Contract Overview of the Role Service Care Solutions are working with a West London Council to recruit a Safety First Officer within their Property & Compliance team. This is a frontline, resident-focused fire safety role supporting a housing portfolio of approximately 17,000 properties. You will be responsible for delivering Person Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs), working closely with residents, housing teams and partner agencies. The successful candidate will be predominantly based alongside the London Fire Brigade in Hammersmith, strengthening partnership working and delivering a responsive first-line safety service to council residents. This is a challenging and highly visible role requiring integrity, professionalism and a strong commitment to resident engagement. Responsibilities Acting as the key point of contact for fire safety concerns within council housing Receiving and triaging referrals from residents, housing officers and partner agencies Undertaking home visits to carry out Person Centred Fire Risk Assessments (PCFRAs) Developing and implementing Personal Emergency Evacuation Plans (PEEPs) Conducting joint visits with the London Fire Brigade where appropriate Acting as housing caseworker for hoarding cases, working in partnership with Adult Social Care Referring concerns relating to tenancy breaches or occupation issues to Housing Management Monitoring referrals to ensure timely action and escalating where necessary Producing clear, actionable reports identifying trends and recommending improvements Monitoring patterns of fire safety concerns across the housing stock and advising senior managers Promoting fire safety awareness across the housing service and attending resident engagement meetings Ensuring equality, diversity and inclusion are embedded in all resident interactions Maintaining accurate records and ensuring compliance with information governance standards Working flexibly, including occasional evenings and weekends where required Requirements Minimum 3 years' experience in fire safety, housing management or a related compliance role Experience working within social housing and an understanding of tenancy management challenges Knowledge of housing legislation and regulatory frameworks Good understanding of common domestic fire risks and how to mitigate them Experience carrying out risk assessments and developing action plans Strong partnership working skills, particularly with emergency services or statutory agencies Confident managing sensitive and potentially confrontational situations Excellent written and verbal communication skills, with the ability to tailor reports to different audiences IT literate with experience maintaining case records and producing management information Educated to GCSE A-Level / NVQ Level 3 or equivalent experience (Housing qualification desirable) This is an excellent opportunity for an experienced housing or fire safety professional seeking a community-focused role with strong partnership working and tangible resident impact. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
Mar 08, 2026
Seasonal
Safety First Officer - West London Local Authority Client £220 per day Umbrella LTD (Inside IR35) 36 Hours per week Temporary Contract Overview of the Role Service Care Solutions are working with a West London Council to recruit a Safety First Officer within their Property & Compliance team. This is a frontline, resident-focused fire safety role supporting a housing portfolio of approximately 17,000 properties. You will be responsible for delivering Person Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs), working closely with residents, housing teams and partner agencies. The successful candidate will be predominantly based alongside the London Fire Brigade in Hammersmith, strengthening partnership working and delivering a responsive first-line safety service to council residents. This is a challenging and highly visible role requiring integrity, professionalism and a strong commitment to resident engagement. Responsibilities Acting as the key point of contact for fire safety concerns within council housing Receiving and triaging referrals from residents, housing officers and partner agencies Undertaking home visits to carry out Person Centred Fire Risk Assessments (PCFRAs) Developing and implementing Personal Emergency Evacuation Plans (PEEPs) Conducting joint visits with the London Fire Brigade where appropriate Acting as housing caseworker for hoarding cases, working in partnership with Adult Social Care Referring concerns relating to tenancy breaches or occupation issues to Housing Management Monitoring referrals to ensure timely action and escalating where necessary Producing clear, actionable reports identifying trends and recommending improvements Monitoring patterns of fire safety concerns across the housing stock and advising senior managers Promoting fire safety awareness across the housing service and attending resident engagement meetings Ensuring equality, diversity and inclusion are embedded in all resident interactions Maintaining accurate records and ensuring compliance with information governance standards Working flexibly, including occasional evenings and weekends where required Requirements Minimum 3 years' experience in fire safety, housing management or a related compliance role Experience working within social housing and an understanding of tenancy management challenges Knowledge of housing legislation and regulatory frameworks Good understanding of common domestic fire risks and how to mitigate them Experience carrying out risk assessments and developing action plans Strong partnership working skills, particularly with emergency services or statutory agencies Confident managing sensitive and potentially confrontational situations Excellent written and verbal communication skills, with the ability to tailor reports to different audiences IT literate with experience maintaining case records and producing management information Educated to GCSE A-Level / NVQ Level 3 or equivalent experience (Housing qualification desirable) This is an excellent opportunity for an experienced housing or fire safety professional seeking a community-focused role with strong partnership working and tangible resident impact. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
Career Choices Dewis Gyrfa Ltd
Liverpool, Lancashire
Overview Job Advert At Torus, we're more than a housing provider-we're committed to building strong, thriving communities. We are looking for a dedicated Neighbourhood Officer to join our team in Liverpool. In this role, you'll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You'll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live. Responsibilities Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents. Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues. Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained. Use data and insight to target resources effectively and meet key performance goals. Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards. Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements. Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies. Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them. Maintain accurate records and stay up to date with housing legislation, policy, and best practice. Qualifications and requirements CIH Level 3 qualification (or willingness to work towards it). Experience in housing management or in delivering services to clients. Strong knowledge of housing legislation and a willingness to stay up to date with developments. Excellent communication skills, with the confidence to challenge non-compliance where necessary. Experience of managing ASB and nuisance cases. A professional, solutions-focused approach with the ability to work at pace. Interview Process The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place at our Liverpool office. Additional Information Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed: Right to work verification, Qualification certificate check, 2x completed references, Occupational Health Questionnaire. Fit For Work DBS check (if required for role). Completion of all new starter documentation including signed T&Cs. We reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 07, 2026
Full time
Overview Job Advert At Torus, we're more than a housing provider-we're committed to building strong, thriving communities. We are looking for a dedicated Neighbourhood Officer to join our team in Liverpool. In this role, you'll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You'll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live. Responsibilities Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents. Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues. Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained. Use data and insight to target resources effectively and meet key performance goals. Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards. Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements. Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies. Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them. Maintain accurate records and stay up to date with housing legislation, policy, and best practice. Qualifications and requirements CIH Level 3 qualification (or willingness to work towards it). Experience in housing management or in delivering services to clients. Strong knowledge of housing legislation and a willingness to stay up to date with developments. Excellent communication skills, with the confidence to challenge non-compliance where necessary. Experience of managing ASB and nuisance cases. A professional, solutions-focused approach with the ability to work at pace. Interview Process The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place at our Liverpool office. Additional Information Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed: Right to work verification, Qualification certificate check, 2x completed references, Occupational Health Questionnaire. Fit For Work DBS check (if required for role). Completion of all new starter documentation including signed T&Cs. We reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
