Consortium for Clinical Research and Innovation Singapore
At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore's top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents. ABOUT THE ROLE We are looking for a highly experienced and detail-oriented Quality Assurance Manager to oversee and enhance our quality assurance strategies across all areas of operation. This leadership role is responsible for ensuring that our products, services, and internal processes consistently meet or exceed established quality standards, including those related to reliability, performance, and user satisfaction. The successful candidate will play a key role in fostering a culture of continuous improvement and operational excellence. You will lead initiatives to strengthen compliance with regulatory requirements, drive efficiency in quality systems, and elevate the overall customer experience. This is a pivotal role that requires a proactive mindset, strong leadership capabilities, and the ability to work cross-functionally to embed quality into every aspect of the business. KEY RESPONSIBILITIES Quality Strategy Develop and implement a comprehensive Quality Management System (QMS) aligned with company objectives, regulatory requirements, and industry best practices Define quality KPIs and metrics across product development and production. Monitor performance through regular reporting and audits Champion a culture of quality excellence and continuous improvement across all departments Partner with senior leadership to align quality goals with business strategy Quality Management Oversee quality product lifecycle from design and development to production and after-sales Collaborate with R&D, Commercial and Customer Success teams to define quality specifications, testing protocols, and compliance standards for new and existing products. Lead product evaluation, validation, and certification processes to ensure compliance with global safety standards and internal quality benchmarks. Oversee management of non-conformances, product recalls, and corrective/preventive actions (CAPA) to mitigate quality risks. Partner with design, engineering and production teams to drive root cause analysis and continuous improvement in product design and manufacturability. Regulatory, Compliance & Sustainability Develop, implement, and maintain the company's Quality Management System (QMS) in line with industry standards (e.g., ISO 9001, ISO 13485, GMP) Establish supplier qualification, onboarding, and auditing frameworks to ensure consistent adherence to quality, ethical and environmental standards. Conduct supplier performance reviews and collaborate on corrective action plans to resolve quality issues. Drive supplier development initiatives, fostering partnerships to improve process capability, yield, and reliability. Maintain up-to-date records of supplier certifications, compliance documentation, and audit results. Integratesustainabilityconsiderationsintoqualityframeworks,includingresponsiblesourcing,materialsafety,andwastereduction. Quality Operations Work with Production and Operations teams to ensure process control, traceability, and compliance throughout manufacturing. Implement in-process inspection, final product testing, and statistical process control (SPC) measures to ensure product conformity. Leadinternalaudits,managementreviews,andqualitygovernanceprocesses. Team Leadership & Continuous Improvement Champion a proactive, prevention-focused quality mindset throughout the organisation. Provide guidance, training, and coaching to teams to strengthen quality awareness and accountability. Support leadership with quality insights, reporting, and recommendations. WHAT WE ARE LOOKING FOR Bachelor's Degree in Mechanical Engineering, Quality Management and/or equivalent At least 5 years of relevant experience in quality management within a manufacturing or consumer goods environment. Knowledge in plastics manufacturing, plastics injection molding processes, defect analysis, and testing methods is highly preferred Deep knowledge of quality standards (e.g., ISO 9001, ISO 13485, GMP) and regulatory compliance framework Experience with audit processes and quality tools Excellent analytical, problem-solving, and decision-making skills Strong stakeholder management and relationship building skills Ability to drive cross-functional communications and influence outcomes in a fast-moving and dynamic environment. Detail-oriented and organized with an agile mindset Demonstrated experience in leading and developing teams Proficiency in using Quality Management software and Microsoft Office Suite Demonstrate commitment and responsibility to uphold high levels of quality standards and customer satisfaction Itisallaboutfosteringapurpose-driven, inclusive and collaborative work environment where every team member can thrive. At Hegen, you will find meaningful work, continuous learning opportunities and the chance to make a real impact. Joinusinrealisingourboldvisionofimpacting100millionmothersworldwidethroughinnovation,compassion,andexcellence.Ifyou'reinspiredtomakeadifferenceandgrowwithadynamicteam,apply now and embark on an exciting career with us!
At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore's top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents. ABOUT THE ROLE We are looking for a highly experienced and detail-oriented Quality Assurance Manager to oversee and enhance our quality assurance strategies across all areas of operation. This leadership role is responsible for ensuring that our products, services, and internal processes consistently meet or exceed established quality standards, including those related to reliability, performance, and user satisfaction. The successful candidate will play a key role in fostering a culture of continuous improvement and operational excellence. You will lead initiatives to strengthen compliance with regulatory requirements, drive efficiency in quality systems, and elevate the overall customer experience. This is a pivotal role that requires a proactive mindset, strong leadership capabilities, and the ability to work cross-functionally to embed quality into every aspect of the business. KEY RESPONSIBILITIES Quality Strategy Develop and implement a comprehensive Quality Management System (QMS) aligned with company objectives, regulatory requirements, and industry best practices Define quality KPIs and metrics across product development and production. Monitor performance through regular reporting and audits Champion a culture of quality excellence and continuous improvement across all departments Partner with senior leadership to align quality goals with business strategy Quality Management Oversee quality product lifecycle from design and development to production and after-sales Collaborate with R&D, Commercial and Customer Success teams to define quality specifications, testing protocols, and compliance standards for new and existing products. Lead product evaluation, validation, and certification processes to ensure compliance with global safety standards and internal quality benchmarks. Oversee management of non-conformances, product recalls, and corrective/preventive actions (CAPA) to mitigate quality risks. Partner with design, engineering and production teams to drive root cause analysis and continuous improvement in product design and manufacturability. Regulatory, Compliance & Sustainability Develop, implement, and maintain the company's Quality Management System (QMS) in line with industry standards (e.g., ISO 9001, ISO 13485, GMP) Establish supplier qualification, onboarding, and auditing frameworks to ensure consistent adherence to quality, ethical and environmental standards. Conduct supplier performance reviews and collaborate on corrective action plans to resolve quality issues. Drive supplier development initiatives, fostering partnerships to improve process capability, yield, and reliability. Maintain up-to-date records of supplier certifications, compliance documentation, and audit results. Integratesustainabilityconsiderationsintoqualityframeworks,includingresponsiblesourcing,materialsafety,andwastereduction. Quality Operations Work with Production and Operations teams to ensure process control, traceability, and compliance throughout manufacturing. Implement in-process inspection, final product testing, and statistical process control (SPC) measures to ensure product conformity. Leadinternalaudits,managementreviews,andqualitygovernanceprocesses. Team Leadership & Continuous Improvement Champion a proactive, prevention-focused quality mindset throughout the organisation. Provide guidance, training, and coaching to teams to strengthen quality awareness and accountability. Support leadership with quality insights, reporting, and recommendations. WHAT WE ARE LOOKING FOR Bachelor's Degree in Mechanical Engineering, Quality Management and/or equivalent At least 5 years of relevant experience in quality management within a manufacturing or consumer goods environment. Knowledge in plastics manufacturing, plastics injection molding processes, defect analysis, and testing methods is highly preferred Deep knowledge of quality standards (e.g., ISO 9001, ISO 13485, GMP) and regulatory compliance framework Experience with audit processes and quality tools Excellent analytical, problem-solving, and decision-making skills Strong stakeholder management and relationship building skills Ability to drive cross-functional communications and influence outcomes in a fast-moving and dynamic environment. Detail-oriented and organized with an agile mindset Demonstrated experience in leading and developing teams Proficiency in using Quality Management software and Microsoft Office Suite Demonstrate commitment and responsibility to uphold high levels of quality standards and customer satisfaction Itisallaboutfosteringapurpose-driven, inclusive and collaborative work environment where every team member can thrive. At Hegen, you will find meaningful work, continuous learning opportunities and the chance to make a real impact. Joinusinrealisingourboldvisionofimpacting100millionmothersworldwidethroughinnovation,compassion,andexcellence.Ifyou'reinspiredtomakeadifferenceandgrowwithadynamicteam,apply now and embark on an exciting career with us!
Polypipe Building Products
Doncaster, Yorkshire
Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation. The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards. Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes. Key Responsibilities: Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements Collaborate with business departments to define and document as is and to be processes, ensuring Salesforce aligns with operational needs Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance Actively monitor and improve data quality, escalating systemic issues where technical intervention is required Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement Skills & Requirements: Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required Workings Hours & Benefits: Monday to Friday, 08 00 25 Days annual leave Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products
Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation. The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards. Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes. Key Responsibilities: Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements Collaborate with business departments to define and document as is and to be processes, ensuring Salesforce aligns with operational needs Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance Actively monitor and improve data quality, escalating systemic issues where technical intervention is required Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement Skills & Requirements: Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required Workings Hours & Benefits: Monday to Friday, 08 00 25 Days annual leave Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products