Endoscopy Booking Administrator

Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £24,937 - £26,598 per annum Salary period Yearly Closing 04/01/:59

Job overview

To be the first point of contact for patients, GP's, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

Staff member accountable to:

• Patient Access Manager

Main duties of the job

An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.

Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.

The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self motivated and focused to achieve the targets set within the unit.

This is a full time post, hours to discussed interview.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

• Receiving referrals and loading patient onto correct patient system waiting list.
• Ability to recognise different types of procedures, their importance and to them book accordingly
• Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
• Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
• Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
• Initiating and arranging blood tests prior to certain procedures
• Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e mail.
• Booking of support staff e.g. interpreters.
• Attending weekly departmental planning meeting and implementing any necessary list re organisation
• Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.

Person specification

• At least 1 year experience in liaising with the public
• Good written and verbal communication skills (No Ai?)
• Ability to work to tight deadlines
• Capacity to learn quickly and adapt to conflicting demands
• Previous NHS experience
• An understanding of the endoscopy service
• Ability to be highly persuasive
• Knowledge and understanding of scheduling tools / PAS
• Able to work independently and as part of a team
• Demonstrated commitment to patient care and service excellence

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.