Senior Gas Planner

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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Chester

£33,749 per year

40 hours per week

Mon - Fri, 8:00am - 4 :30 pm

We have an opportunity for a Senior Gas Planner to join our Gas Planning team, based in Chester. You will be required to manage and monitor the performance of the regional Gas Planning teams, handling escalations and managing / developing a team to achieve objectives whilst also providing the delivery of a quality service, ensuring that KPIs are being met and that policies and processes are being followed.

• Manage the day to day delivery of effective scheduling activities to ensure the availability of Gas Maintenance operatives in support of business aims and to ensure services are compliant
• Manage the recruitment, performance, training and development of a planning team ensuring the effective coordination of tasks and responsibilities to support the aims of the business and meet contractual agreements and KPIs
• Support the management and maintenance of relationships with internal and external customers and stakeholders identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements

• Proven experience of effective communication at all levels
• Previous experience of working in a fast-paced environment
• Experience of managing a team and scheduling works would be beneficial
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
• Experience in SAP or DRS (Opti-time) would be an advantage

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.