About The Role FDM is a global business and technology consultancy seeking a Client Service Associate to work for our client within the financial services sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London . Our client is seeking a driven and experienced professional to support their Liquidity Client Services team. This role will focus on investor onboarding, client servicing, and operational oversight for money market and liquidity fund products. The successful candidate will act as a key point of contact for clients, vendors, and internal stakeholders, while ensuring all operational processes and governance standards are met. Responsibilities: Manage end-to-end investor onboarding, including collection and review of documentation and coordination with internal teams. Act as a primary contact for client queries relating to trades, settlements, account setup, and product information. Collaborate with Transfer Agency governance and client service teams to oversee daily operational activities. Support KYC/AML refresh processes and ensure client records remain accurate and compliant. Work with internal stakeholders, including portfolio managers, distribution teams, and vendors, to resolve issues and maintain a high standard of client service. Assist with data analysis, preparation of reports, and contribution to board pack materials. Participate in process improvement initiatives, including workflow automation and systems enhancements. Support project work and contribute to the development of liquidity product initiatives. About You Requirements: Minimum of 5 years' experience in the fund industry, ideally within liquidity or money market products. Strong experience in investor onboarding processes, including documentation management, account setup, and client due diligence. Working knowledge of KYC and AML requirements and the overall investor lifecycle. Experience interacting with Transfer Agents, fund administrators, vendors, and operational teams. Excellent stakeholder management skills with the ability to communicate effectively with clients, portfolio managers, and distribution teams. Strong analytical skills with experience working with operational data, reporting, and documentation. Ability to work in a fast-paced, intraday environment and adapt quickly to changing priorities. Competent user of Microsoft Excel, Outlook, and other standard operational tools; familiarity with SWIFT processes or TA platforms is advantageous. Detail-oriented with a strong sense of ownership, problem-solving ability, and accountability. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas and develop non-linear career paths Annual leave and workplace pension
Mar 10, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a Client Service Associate to work for our client within the financial services sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London . Our client is seeking a driven and experienced professional to support their Liquidity Client Services team. This role will focus on investor onboarding, client servicing, and operational oversight for money market and liquidity fund products. The successful candidate will act as a key point of contact for clients, vendors, and internal stakeholders, while ensuring all operational processes and governance standards are met. Responsibilities: Manage end-to-end investor onboarding, including collection and review of documentation and coordination with internal teams. Act as a primary contact for client queries relating to trades, settlements, account setup, and product information. Collaborate with Transfer Agency governance and client service teams to oversee daily operational activities. Support KYC/AML refresh processes and ensure client records remain accurate and compliant. Work with internal stakeholders, including portfolio managers, distribution teams, and vendors, to resolve issues and maintain a high standard of client service. Assist with data analysis, preparation of reports, and contribution to board pack materials. Participate in process improvement initiatives, including workflow automation and systems enhancements. Support project work and contribute to the development of liquidity product initiatives. About You Requirements: Minimum of 5 years' experience in the fund industry, ideally within liquidity or money market products. Strong experience in investor onboarding processes, including documentation management, account setup, and client due diligence. Working knowledge of KYC and AML requirements and the overall investor lifecycle. Experience interacting with Transfer Agents, fund administrators, vendors, and operational teams. Excellent stakeholder management skills with the ability to communicate effectively with clients, portfolio managers, and distribution teams. Strong analytical skills with experience working with operational data, reporting, and documentation. Ability to work in a fast-paced, intraday environment and adapt quickly to changing priorities. Competent user of Microsoft Excel, Outlook, and other standard operational tools; familiarity with SWIFT processes or TA platforms is advantageous. Detail-oriented with a strong sense of ownership, problem-solving ability, and accountability. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas and develop non-linear career paths Annual leave and workplace pension
About Us ACAD, a part of the CareTech Family, is a refreshingly innovative organisation specialising in delivering bespoke care and support to young people and their families to provide the best level of service during complex and difficult times in their lives. We offer quality residential child care to local authorities for young people aged 8-18 years with social, emotional and behavioural difficulties, complex needs such as autism, learning difficulties and problematic sexualised behaviour. ACAD have adopted a pedagogical approach to?care?and?education, striving to combine both to provide a holistic solution to the needs of young people. We also provide for all of the?training requirements?of our staff and an SQA accredited centre recognised to deliver SVQ and HNC. Our service offer includes an Outreach Support Initiative which is a flexible, open-ended programme of care and support to children and young people aged 5 and upwards. This initiative is effective in the areas of crisis management and prevention and keeping families together. About the Role To lead and manage the operational delivery of high-quality residential child care services across multiple homes, ensuring compliance with Scottish regulatory frameworks, safeguarding standards, and the principles of The Promise. The Operations Manager will support Registered Managers, promote trauma-informed care, and drive continuous improvement in outcomes for children and young people What We Offer • £62,000 per annum DOE & car allowance. • Annual quality and commercial bonus. • Hours: Full-time, 37-40 hours per week, with flexibility including on-call duties. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Continuous development from our in-house Leadership Academy . Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards This role - see job description attached, for full details We are seeking an experienced leader to oversee the strategic and operational management of our care services. You will drive high standards of practice, compliance, and safeguarding, while supporting staff recruitment, development, and performance. The role involves managing budgets and resources, leading service improvement aligned with The Promise and GIRFEC, and building strong partnerships with families, professionals, and external agencies. This is a key role for someone passionate about delivering exceptional, child-centred care. Experience needed SVQ Level 4 or equivalent in Social Services and Healthcare or Leadership and Management. Minimum 5 years' experience in residential child care, with at least 3 years in a leadership role. In-depth knowledge of Scottish child protection legislation, The Promise, and trauma-informed practice. Experience of managing multiple sites Proven ability to lead teams, manage change, and deliver high-quality care. Excellent communication, organisational, and problem-solving skills. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team.
Mar 10, 2026
Full time
About Us ACAD, a part of the CareTech Family, is a refreshingly innovative organisation specialising in delivering bespoke care and support to young people and their families to provide the best level of service during complex and difficult times in their lives. We offer quality residential child care to local authorities for young people aged 8-18 years with social, emotional and behavioural difficulties, complex needs such as autism, learning difficulties and problematic sexualised behaviour. ACAD have adopted a pedagogical approach to?care?and?education, striving to combine both to provide a holistic solution to the needs of young people. We also provide for all of the?training requirements?of our staff and an SQA accredited centre recognised to deliver SVQ and HNC. Our service offer includes an Outreach Support Initiative which is a flexible, open-ended programme of care and support to children and young people aged 5 and upwards. This initiative is effective in the areas of crisis management and prevention and keeping families together. About the Role To lead and manage the operational delivery of high-quality residential child care services across multiple homes, ensuring compliance with Scottish regulatory frameworks, safeguarding standards, and the principles of The Promise. The Operations Manager will support Registered Managers, promote trauma-informed care, and drive continuous improvement in outcomes for children and young people What We Offer • £62,000 per annum DOE & car allowance. • Annual quality and commercial bonus. • Hours: Full-time, 37-40 hours per week, with flexibility including on-call duties. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Continuous development from our in-house Leadership Academy . Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards This role - see job description attached, for full details We are seeking an experienced leader to oversee the strategic and operational management of our care services. You will drive high standards of practice, compliance, and safeguarding, while supporting staff recruitment, development, and performance. The role involves managing budgets and resources, leading service improvement aligned with The Promise and GIRFEC, and building strong partnerships with families, professionals, and external agencies. This is a key role for someone passionate about delivering exceptional, child-centred care. Experience needed SVQ Level 4 or equivalent in Social Services and Healthcare or Leadership and Management. Minimum 5 years' experience in residential child care, with at least 3 years in a leadership role. In-depth knowledge of Scottish child protection legislation, The Promise, and trauma-informed practice. Experience of managing multiple sites Proven ability to lead teams, manage change, and deliver high-quality care. Excellent communication, organisational, and problem-solving skills. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team.
NXTGEN are delighted to be partnering exclusively with a highly regarded Accountancy Practice in Ipswich to recruit a Client Manager to join their growing Accounts team. This is an exciting opportunity for a Client Manager who thrives on taking ownership of a diverse client portfolio, acting as the main point of contact, and adding a personal touch to every client relationship. As a Client Manager, you'll enjoy the best of both worlds, being part of a close-knit, collaborative team while also benefiting from specialist resources, latest technology, and advanced systems, which you don't typically see local firms use. Day to day, your work as a Client Manager will remain relationship driven, allowing you to focus on delivering high quality service alongside a genuinely lovely team. This Client Manager role is ideal for someone who enjoys building strong client relationships, managing their own portfolio, and delivering excellent outcomes without the immediate responsibility of managing a team. As a Client Manager, you will act as a role model within the team, working closely with the senior leadership team to share expertise, support colleagues, and contribute to the continued growth of the business. There is clear opportunity for progression for the right Client Manager, whether you're keen to mentor and develop others or are looking to advance your own career, with a structured path as the firm continues to grow. Key Responsibilities Client point of contact and managing the portfolio Produce complex management accounts for sole traders, partnerships, and limited companies. Prepare and present reporting packs to provide clients with valuable insights for strategic decision-making. Prepare and review VAT returns across a range of industries, ensuring compliance and accuracy. Continuously evaluate and enhance clients' finance systems and processes to improve efficiency and effectiveness. Build strong relationships with clients, getting to know their businesses and providing a high quality service. What this client is looking for: ICAEW, ACCA or CIMA qualified. Previous experience managing a portfolio within an accountancy practice environment. Strong knowledge of financial reporting, management accounts, and VAT. Confident working with Xero, other cloud accounting software, and Excel. Excellent interpersonal and communication skills to build relationships with a diverse range of clients. What's on offer A competitive salary and benefits package Private medical insurance Generous annual leave entitlement Flexible working and strong work-life balance Access to enhanced learning and development opportunities A supportive and collaborative team environment If you're looking for a Client Manager role where you can truly own your portfolio, work with a great team, and continue developing your career, I'd love to speak with you. Please contact Annie today for more details.
Mar 10, 2026
Full time
NXTGEN are delighted to be partnering exclusively with a highly regarded Accountancy Practice in Ipswich to recruit a Client Manager to join their growing Accounts team. This is an exciting opportunity for a Client Manager who thrives on taking ownership of a diverse client portfolio, acting as the main point of contact, and adding a personal touch to every client relationship. As a Client Manager, you'll enjoy the best of both worlds, being part of a close-knit, collaborative team while also benefiting from specialist resources, latest technology, and advanced systems, which you don't typically see local firms use. Day to day, your work as a Client Manager will remain relationship driven, allowing you to focus on delivering high quality service alongside a genuinely lovely team. This Client Manager role is ideal for someone who enjoys building strong client relationships, managing their own portfolio, and delivering excellent outcomes without the immediate responsibility of managing a team. As a Client Manager, you will act as a role model within the team, working closely with the senior leadership team to share expertise, support colleagues, and contribute to the continued growth of the business. There is clear opportunity for progression for the right Client Manager, whether you're keen to mentor and develop others or are looking to advance your own career, with a structured path as the firm continues to grow. Key Responsibilities Client point of contact and managing the portfolio Produce complex management accounts for sole traders, partnerships, and limited companies. Prepare and present reporting packs to provide clients with valuable insights for strategic decision-making. Prepare and review VAT returns across a range of industries, ensuring compliance and accuracy. Continuously evaluate and enhance clients' finance systems and processes to improve efficiency and effectiveness. Build strong relationships with clients, getting to know their businesses and providing a high quality service. What this client is looking for: ICAEW, ACCA or CIMA qualified. Previous experience managing a portfolio within an accountancy practice environment. Strong knowledge of financial reporting, management accounts, and VAT. Confident working with Xero, other cloud accounting software, and Excel. Excellent interpersonal and communication skills to build relationships with a diverse range of clients. What's on offer A competitive salary and benefits package Private medical insurance Generous annual leave entitlement Flexible working and strong work-life balance Access to enhanced learning and development opportunities A supportive and collaborative team environment If you're looking for a Client Manager role where you can truly own your portfolio, work with a great team, and continue developing your career, I'd love to speak with you. Please contact Annie today for more details.
Support Coordinator We're looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in South Derbyshire. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Position: S11348 Stroke Support Coordinator Location: Home-based South Derbyshire. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Part-time, 18 hours per week Salary: Circa £14,100 per annum (FTE circa £27,435 per annum) Contract: Services are contracted and there is currently funding for this contract until 31 March 2027. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 29 March 2026 Interview Date: To be confirmed. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service. Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will: Support new stroke survivors and their carers from hospital discharge into the community. Take a person-centred approach to goal setting and support to enable stroke survivors and their carers to improve communication Provide personalised information, advice and support. Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke. About You The post holder will have experience/background in: Providing person centred support. Working to improve outcomes for individuals/communities Using technology and IT systems to support your work and keep timely, accurate records. Working collaboratively with other professionals in a variety of settings. Delivering presentations and organising local events This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Support Coordinator We're looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in South Derbyshire. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Position: S11348 Stroke Support Coordinator Location: Home-based South Derbyshire. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Part-time, 18 hours per week Salary: Circa £14,100 per annum (FTE circa £27,435 per annum) Contract: Services are contracted and there is currently funding for this contract until 31 March 2027. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 29 March 2026 Interview Date: To be confirmed. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service. Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will: Support new stroke survivors and their carers from hospital discharge into the community. Take a person-centred approach to goal setting and support to enable stroke survivors and their carers to improve communication Provide personalised information, advice and support. Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke. About You The post holder will have experience/background in: Providing person centred support. Working to improve outcomes for individuals/communities Using technology and IT systems to support your work and keep timely, accurate records. Working collaboratively with other professionals in a variety of settings. Delivering presentations and organising local events This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Customer Service Advisor 37.5 hours per week, Monday- Friday 08.30-16.30 plus 1 in 4 Saturdays 09.00-13.00 (Mar-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication. Daily duties and responsibilities will include: To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network. Meeting KPIs and SLA s, adding value within responses and ensuring a professional and accurate response is delivered. To recognise initial communication, record all correspondence within the Club s CRM system, investigate the issue and process the response within the style and tone of the Club. To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media. To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times. To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible. To ensure all workloads are logged daily to understand team workflow and individual productivity. To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of complaint handling and escalations Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026
Mar 10, 2026
Full time
Customer Service Advisor 37.5 hours per week, Monday- Friday 08.30-16.30 plus 1 in 4 Saturdays 09.00-13.00 (Mar-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication. Daily duties and responsibilities will include: To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network. Meeting KPIs and SLA s, adding value within responses and ensuring a professional and accurate response is delivered. To recognise initial communication, record all correspondence within the Club s CRM system, investigate the issue and process the response within the style and tone of the Club. To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media. To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times. To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible. To ensure all workloads are logged daily to understand team workflow and individual productivity. To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of complaint handling and escalations Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team click apply for full job details
Mar 10, 2026
Full time
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 10, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
ServiceManager Stoke on Trent Salary Up to £40,000 Basic + Bonus + Company Car DOE & Qualifications Days Monday Friday, 8:30am 5:30pm Ref 30168 We have a new job vacancy available for a Service Manager in Stoke on trent. This role suits a confident, driven and proven Service Manager, looking for a long term career filled with great earning potential click apply for full job details
Mar 10, 2026
Full time
ServiceManager Stoke on Trent Salary Up to £40,000 Basic + Bonus + Company Car DOE & Qualifications Days Monday Friday, 8:30am 5:30pm Ref 30168 We have a new job vacancy available for a Service Manager in Stoke on trent. This role suits a confident, driven and proven Service Manager, looking for a long term career filled with great earning potential click apply for full job details
MCS Group is working with a fast-growing FinTech business which is looking for a commercially minded Customer Success Manager to join their team. Joining an established, yet growing Customer Success function, the Customer Success Manager will report directly to the Customer Success Director and will work closely alongside a team of experienced CSMs. The company already supports thousands of customers across Europe and the UK with technology that helps organisations automate complex regulatory, tax and reporting requirements. Demand is strong, the customer base is loyal, and there's plenty of room to grow accounts. This Customer Success Manager will work closely with enterprise level accounts, helping them stay compliant with evolving regulations while identifying opportunities to expand the partnership. What you'll be doing Managing and developing a portfolio of customers using our clients technology and services. Acting as a trusted partner as new regulations and reporting requirements emerge Identifying growth opportunities within existing accounts Working closely with customers to ensure they maximise the value of the platform Driving cross-sell opportunities across the wider product suite What they're looking for Experience in Customer Success, Account Management or Business Development within SaaS or FinTech Someone who enjoys building relationships and spotting opportunities, not just reacting to support queries Comfortable managing a large portfolio of accounts Strong commercial mindset - able to grow revenue from existing customers Any exposure to regulatory reporting, financial services, or compliance technology would be a big plus. Salary Up to £50,000 depending on experience with bonus and commission on top. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence.
Mar 10, 2026
Full time
MCS Group is working with a fast-growing FinTech business which is looking for a commercially minded Customer Success Manager to join their team. Joining an established, yet growing Customer Success function, the Customer Success Manager will report directly to the Customer Success Director and will work closely alongside a team of experienced CSMs. The company already supports thousands of customers across Europe and the UK with technology that helps organisations automate complex regulatory, tax and reporting requirements. Demand is strong, the customer base is loyal, and there's plenty of room to grow accounts. This Customer Success Manager will work closely with enterprise level accounts, helping them stay compliant with evolving regulations while identifying opportunities to expand the partnership. What you'll be doing Managing and developing a portfolio of customers using our clients technology and services. Acting as a trusted partner as new regulations and reporting requirements emerge Identifying growth opportunities within existing accounts Working closely with customers to ensure they maximise the value of the platform Driving cross-sell opportunities across the wider product suite What they're looking for Experience in Customer Success, Account Management or Business Development within SaaS or FinTech Someone who enjoys building relationships and spotting opportunities, not just reacting to support queries Comfortable managing a large portfolio of accounts Strong commercial mindset - able to grow revenue from existing customers Any exposure to regulatory reporting, financial services, or compliance technology would be a big plus. Salary Up to £50,000 depending on experience with bonus and commission on top. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Mar 10, 2026
Seasonal
Customer Service Adviser (Student Support) Temporary Contract with The Open University Pay Rate: 12.79 per hour Location: Milton Keynes Start Date: 5th May 2026 to 25th September 2026 A second intake will also commence in early June 2026 for candidates who are not available for the May start . Training: 7-week on-site training period at MK7 6AA (with Fridays working from home). Post-training : The role becomes primarily remote, with one day per month on site. Office space is also available on campus for those who prefer to be office-based. Are you looking for a job with a real purpose? Are you? Passionate about delivering an exceptional level of customer service An effective communicator with sufficient IT skills that allow you to support students with a range of enquiries A motivated self-starter who can adapt to the needs of an operation Able to thrive in a collaborative working environment and enjoy being part of a highly experienced and supportive team Able to bring energy to your role and always striving for excellence Excited about the prospect of working for a highly established distanced learning organisation in which you will be able to make a difference to students lives Change your career, change lives The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link). We have several exciting new opportunities for customer service professionals to join our frontline team in our Student Recruitment and Support Contact Centres. This is a busy and varied role, where you'll help our students - and people who are looking to study with us - make decisions about their learning. Our Student Advisers are the first point of contact for prospective and current students seeking information about study at the OU. The team support students by ensuring they have the information they need to make the right study choices for them and are able to enrol and pay using their chosen method. The team work with colleagues across the University to support students and enquirers. About the role The role involves significant telephone work, both inbound and outbound, to provide support to students through their study journey. As well as email, letter, webchat and other mediums as necessary. You will need to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will ensure that prospective and current students are given accurate information, and you will work with colleagues across the University to provide support. You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your manager and established team members to build your confidence and knowledge within the role. We currently have posts available at our Manchester, Milton Keynes and Nottingham offices. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. Candidates will be supplied with a laptop to work flexibly. Dates and key information This position has a fixed start date, and you must be able to commence in the role on Tuesday 5th May. Full commitment to the length of the contract is required (to Friday 25th September 2026). For the first seven weeks, this role will be based in the office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, a hybrid working pattern will be in place. This role is full time working 37 hours, paying 12.79ph and successful candidates will be required to work to a flexible working pattern which will be between the current opening hours of 8.00am - 6.30pm Monday to Friday. Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period. During training, you will be fully supported by a Trainer in a training group of up to 14 people. You'll be able to see and communicate with your group and will also be required to interact with group activities via a webcam, so you'll need to be comfortable with this. On the occasions that you are required to work from home, you will need to ensure you have broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site: (url removed) How to apply Please click 'Apply' and upload a copy of your most recent CV to be considered. Make sure to click on the links in the advert to find out more about the role and test your broadband speed. If you are interested in the role or require any more information, please email (url removed) we look forward to hearing from you. Closing date: Friday 3rd April
Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: To support/deputise the Centre Manager with day-to-day operations and overall site management. Ensure robust Health & Safety and Fire Safety procedures are maintained To conduct viewings of available workspaces to potential customers, promoting facilities and services. Manage administration tasks, including the preparation of licence agreements and setting up of new customer accounts. Deliver excellent reception and customer service duties, including handling enquiries. To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values. Full time: 8.30am 5.30pm Monday to Friday Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays) The ideal person - You will have strong administration skills and ideally experience in a business centre or similar environment, or facilities management. Project management would be an advantage however not essential. You will be a strong communicator with a friendly and professional manner. We are looking for a customer-focused candidate that has the ability to build positive relationships. Essential skills Welcoming and professional personality to engage with customers and colleagues Good knowledge of all Microsoft packages Good knowledge of IT and able to resolve basic technical issues Excellent administration and organisational skills Good knowledge of Health & Safety & fire procedures
Mar 10, 2026
Contractor
Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: To support/deputise the Centre Manager with day-to-day operations and overall site management. Ensure robust Health & Safety and Fire Safety procedures are maintained To conduct viewings of available workspaces to potential customers, promoting facilities and services. Manage administration tasks, including the preparation of licence agreements and setting up of new customer accounts. Deliver excellent reception and customer service duties, including handling enquiries. To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values. Full time: 8.30am 5.30pm Monday to Friday Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays) The ideal person - You will have strong administration skills and ideally experience in a business centre or similar environment, or facilities management. Project management would be an advantage however not essential. You will be a strong communicator with a friendly and professional manner. We are looking for a customer-focused candidate that has the ability to build positive relationships. Essential skills Welcoming and professional personality to engage with customers and colleagues Good knowledge of all Microsoft packages Good knowledge of IT and able to resolve basic technical issues Excellent administration and organisational skills Good knowledge of Health & Safety & fire procedures
What you'll be doing No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do. You'll be working at the heart of the business, with technical and marketing teams, to co-create innovative and fully supported claims for use on pack or in multiple social and advertising channels. You'll be key in setting the evidence requirements for the claim to be supported, reviewing the evidence, and gaining alignment on any uncertainties. You'll be one of two Claims Managers, reporting to the Head of Claims and Comms Integrity. Key responsibilities Lead claims into Research, New Product Development, and communication plans, including understanding of Legal and Regulatory colleagues Provide claims expertise during innovation stages and in product development, defining claims evidence/support strategies that aligns with regulatory assessments, underpinning science and competitor analysis Work with Science and Claims teams to ensure optimised testing to target claims, building scientific expertise in claims and methodologies to improve Author and reviews claims documentation/ narrative for proactive claims approval to improve value, or reactive claims challenges Provide creative input into claims brainstorming, using understanding of the science, test methods, formulation efficacy and regulatory guardrails Ensure GAT and BCD handover, then reviews marketing material and other assets for compliance to approved claims Keep up to date with the claims landscape in key markets using claims authority requirements and adjudications, regulatory knowledge, legal activity, competitor activity and any other intel Provide a risk-based expert recommendations, escalating on time any issues that could be a threat/opportunity for the business Develop guidance notes for claims use and required supporting evidence Lead in the strategic prioritisation, authoring & training of new standards and updates (and guidance notes) for activation in the business and submission to quality management system submission Support implementing and training on claims process to No7BC, TSPs and suppliers, and global claims record/matrix processes. Develop strong relationships with internal/external stakeholders/ partner, including KOLs and claims authorities, promoting best practice, negotiate to achieve favorable outcome for No7 BC Represent the business in relevant trade associations, influence regulatory changes and guidance notes to achieve a favourable outcome Liaise directly with marketing teams and review pack copy and promotional material Develop guidance notes for claims use and required supporting evidence. What you'll need to have (our must-haves) Bachelor's degree in a life science discipline (e.g., Biology, Cosmetic Science, Pharmacology, Dermatology) and/or substantial experience At least 5 years' experience working in a regulatory or claims environment Summarise and articulate technical information to diverse audiences both verbally and in writing Determine and develop approaches to solutions with technical guidance on a variety of problems of moderate scope and complexity Analyse data and detect trends It would be great if you also have Knowledge of the Beauty Markets (Key brands, product types and claims) Knowledge of the Regulatory landscape for beauty, devices and medicinal products Awareness of good practice in statistical analysis Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by No7 Beauty Company and may not be accurate. Who we are Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone, from skin science to sustainability. We're known for products that deliver results and do good along the way. We're proud to be an equal opportunity employer, creating an inclusive workplace where our colleagues are empowered to be themselves and where diversity, equity and inclusion are part of how we do things, every day. What's next If this sounds like the role for you, we'd love to hear from you. If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Mar 10, 2026
Full time
What you'll be doing No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do. You'll be working at the heart of the business, with technical and marketing teams, to co-create innovative and fully supported claims for use on pack or in multiple social and advertising channels. You'll be key in setting the evidence requirements for the claim to be supported, reviewing the evidence, and gaining alignment on any uncertainties. You'll be one of two Claims Managers, reporting to the Head of Claims and Comms Integrity. Key responsibilities Lead claims into Research, New Product Development, and communication plans, including understanding of Legal and Regulatory colleagues Provide claims expertise during innovation stages and in product development, defining claims evidence/support strategies that aligns with regulatory assessments, underpinning science and competitor analysis Work with Science and Claims teams to ensure optimised testing to target claims, building scientific expertise in claims and methodologies to improve Author and reviews claims documentation/ narrative for proactive claims approval to improve value, or reactive claims challenges Provide creative input into claims brainstorming, using understanding of the science, test methods, formulation efficacy and regulatory guardrails Ensure GAT and BCD handover, then reviews marketing material and other assets for compliance to approved claims Keep up to date with the claims landscape in key markets using claims authority requirements and adjudications, regulatory knowledge, legal activity, competitor activity and any other intel Provide a risk-based expert recommendations, escalating on time any issues that could be a threat/opportunity for the business Develop guidance notes for claims use and required supporting evidence Lead in the strategic prioritisation, authoring & training of new standards and updates (and guidance notes) for activation in the business and submission to quality management system submission Support implementing and training on claims process to No7BC, TSPs and suppliers, and global claims record/matrix processes. Develop strong relationships with internal/external stakeholders/ partner, including KOLs and claims authorities, promoting best practice, negotiate to achieve favorable outcome for No7 BC Represent the business in relevant trade associations, influence regulatory changes and guidance notes to achieve a favourable outcome Liaise directly with marketing teams and review pack copy and promotional material Develop guidance notes for claims use and required supporting evidence. What you'll need to have (our must-haves) Bachelor's degree in a life science discipline (e.g., Biology, Cosmetic Science, Pharmacology, Dermatology) and/or substantial experience At least 5 years' experience working in a regulatory or claims environment Summarise and articulate technical information to diverse audiences both verbally and in writing Determine and develop approaches to solutions with technical guidance on a variety of problems of moderate scope and complexity Analyse data and detect trends It would be great if you also have Knowledge of the Beauty Markets (Key brands, product types and claims) Knowledge of the Regulatory landscape for beauty, devices and medicinal products Awareness of good practice in statistical analysis Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by No7 Beauty Company and may not be accurate. Who we are Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone, from skin science to sustainability. We're known for products that deliver results and do good along the way. We're proud to be an equal opportunity employer, creating an inclusive workplace where our colleagues are empowered to be themselves and where diversity, equity and inclusion are part of how we do things, every day. What's next If this sounds like the role for you, we'd love to hear from you. If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 10, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Talent-UK are recruiting on behalf of their client, a successful and ever expanding Estate Agents in Huddersfield town centre on a Part time, Permanent basic, ideally looking for someone 3 or 4 days per week - with occasional weekend work on a Saturday Job Purpose You will be responsible for negotiating successful sales of properties and progressing them whilst maintaining strong relationships with applicants and existing clients as well as generating new business, registering new sales applicants and organising viewings. This is a fantastic opportunity for someone with a genuine interest in property and a proven background in the field (MINIMUM 2 YEARS EXPERIENCE). This is an exciting, fast paced role managing a negotiator and acting as a foil for the Valuer/Sales Manager as well as progressing properties. The successful applicant will thrive in a dynamic environment and demonstrate strong organisational skills, with the ability to prioritise their workload effectively. Delivering the highest level of customer service to. Main responsibilities: Canvass potential buyers to generate interest in properties and viewings Regular updates to property owners regarding the sale of their property Receiving and managing customer enquiries via the Telephone, Email or face-to-face Securing appointments for property valuations and property viewings Promoting additional services and products Achieving sales targets Conducting property viewings Liaising with third party organisations such a Solicitors, Surveyors, Financial Institutions, etc. Managing effective relationships with customers Build and maintain a detailed knowledge of the property conveyancing process Proactively seek out opportunities to improve your own performance and skills Progress sales through to a successful completion This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so. INDM
Mar 10, 2026
Full time
Talent-UK are recruiting on behalf of their client, a successful and ever expanding Estate Agents in Huddersfield town centre on a Part time, Permanent basic, ideally looking for someone 3 or 4 days per week - with occasional weekend work on a Saturday Job Purpose You will be responsible for negotiating successful sales of properties and progressing them whilst maintaining strong relationships with applicants and existing clients as well as generating new business, registering new sales applicants and organising viewings. This is a fantastic opportunity for someone with a genuine interest in property and a proven background in the field (MINIMUM 2 YEARS EXPERIENCE). This is an exciting, fast paced role managing a negotiator and acting as a foil for the Valuer/Sales Manager as well as progressing properties. The successful applicant will thrive in a dynamic environment and demonstrate strong organisational skills, with the ability to prioritise their workload effectively. Delivering the highest level of customer service to. Main responsibilities: Canvass potential buyers to generate interest in properties and viewings Regular updates to property owners regarding the sale of their property Receiving and managing customer enquiries via the Telephone, Email or face-to-face Securing appointments for property valuations and property viewings Promoting additional services and products Achieving sales targets Conducting property viewings Liaising with third party organisations such a Solicitors, Surveyors, Financial Institutions, etc. Managing effective relationships with customers Build and maintain a detailed knowledge of the property conveyancing process Proactively seek out opportunities to improve your own performance and skills Progress sales through to a successful completion This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so. INDM
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Services Inspections Manager Southern Region, Basingstoke, RG24 8QB Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Inspections Manager to join our team in the Southern region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites RESPONSIBILITIES: To act professionally at all times with the company name and charter in mind To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. REQUIREMENTS: Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company car, or car allowance of 5,000 per annum
Mar 10, 2026
Full time
Customer Services Inspections Manager Southern Region, Basingstoke, RG24 8QB Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Inspections Manager to join our team in the Southern region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites RESPONSIBILITIES: To act professionally at all times with the company name and charter in mind To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. REQUIREMENTS: Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company car, or car allowance of 5,000 per annum
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service in South Tees. Position: S11347 Stroke Support Coordinator Location: Home-based North East and Yorkshire Region, South Tees area. However, frequent travel will be required as part of this role (may include, home visits, team meetings or other work-related meetings) Hours: Part-time, 24 hours per week Salary: Circa £18,800 per annum (FTE circa £27,435 per annum) Contract: Services are contracted and our client currently has funding for this contract until 31 March 2027 Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 22 March 2026 Interview Date: Week commencing 30 March 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to offer support to stroke survivors and their families; plan and deliver stroke support group sessions and ensure the smooth running of the service. Reporting to the Service Delivery Coach, the Stroke Support Coordinator's key responsibilities will include: Working with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes. Delivering an effective service in line with our case management principles ensuring that confidential and accurate records are kept on the CRM database. Supporting clients to make informed lifestyle changes which will help them to prevent further strokes. Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway. Planning and facilitating Stroke support group sessions to increase participants' understanding of stroke and how to manage/ support their recovery. About You The post holder will have experience/background in: Experience of providing person centred support. Experience of working with people with a disability or long-term health condition, and their carers. Experience of using technology and IT systems to support your work and keep timely, accurate records. Effective listening skills with the ability to communicate clearly with a wide range of people. Experience of working with health and social care professionals in a variety of settings. This role requires extensive travel across a large geographical locality including the delivery of face-to-face support in the form of stroke awareness sessions, home and hospital visits. Some time may also be spent working within a hospital team. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service in South Tees. Position: S11347 Stroke Support Coordinator Location: Home-based North East and Yorkshire Region, South Tees area. However, frequent travel will be required as part of this role (may include, home visits, team meetings or other work-related meetings) Hours: Part-time, 24 hours per week Salary: Circa £18,800 per annum (FTE circa £27,435 per annum) Contract: Services are contracted and our client currently has funding for this contract until 31 March 2027 Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 22 March 2026 Interview Date: Week commencing 30 March 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to offer support to stroke survivors and their families; plan and deliver stroke support group sessions and ensure the smooth running of the service. Reporting to the Service Delivery Coach, the Stroke Support Coordinator's key responsibilities will include: Working with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes. Delivering an effective service in line with our case management principles ensuring that confidential and accurate records are kept on the CRM database. Supporting clients to make informed lifestyle changes which will help them to prevent further strokes. Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway. Planning and facilitating Stroke support group sessions to increase participants' understanding of stroke and how to manage/ support their recovery. About You The post holder will have experience/background in: Experience of providing person centred support. Experience of working with people with a disability or long-term health condition, and their carers. Experience of using technology and IT systems to support your work and keep timely, accurate records. Effective listening skills with the ability to communicate clearly with a wide range of people. Experience of working with health and social care professionals in a variety of settings. This role requires extensive travel across a large geographical locality including the delivery of face-to-face support in the form of stroke awareness sessions, home and hospital visits. Some time may also be spent working within a hospital team. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 10, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
