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EMEA Program Manager page is loaded EMEA Program Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ489552 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job DescriptionWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! What this job involves As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.The current position will be responsible for Integrated Program Management to one of our Client's Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations. Major Responsibilities: This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned. Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety) Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects. Drive projects at tactical as well as operational level, with "helicopter" view, and communicate to create relationships in a solution-oriented, 'one-team' approach to de-risk all projects. Collaborate with RE&FM's and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief). Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses). All additional duties commensurate to the level of the role. Graduation / professional qualification in Construction, Engineering or Architecture. A minimum of 8 years' experience of delivering complex commercial fit-outs in corporate / international environment. Leadership - Ability to manage and influence a high performing team (in-location and virtual) Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk. Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects. Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure. Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility. Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard. Ability to draft, analyse and select the most appropriate project procurement strategy. Expert in the analysis and management of all project stakeholders (internal & external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders. Passionate for office design and workplace strategy, well versed in current trends and innovations. Be able to work autonomously, in multiple locations, travelling internationally on a regular basis. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today! Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading

Posting Start Date: 11 Feb 2026 Location: Salisbury, Wiltshire, GB, SP4 8NR Contract Type: Full Time Billable Works Project Manager - Larkhill Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Larkhill - on site role Permanent, Full time Salary: £38,000-£45,000 depending on experience The Billable Works Manager plays a pivotal role in delivering a diverse programme of refurbishment, maintenance, and improvement projects across a substantial Defence housing portfolio of more than 30,000 properties. This is an exciting opportunity for an ambitious and highly motivated professional to join the Billable Works team, contributing directly to the successful planning, procurement, delivery, and close out of projects ranging from minor remedial works and full internal refurbishments through to major seven figure schemes. With VIVO delivering more than £100m of billable works each year, this role is central to ensuring projects meet time, cost, quality and compliance expectations while maintaining an exceptional customer experience. Operating within a large and rapidly developing organisation created to support the UK Defence estate, the Billable Works Manager oversees the full project lifecycle, from early scoping and design through procurement and delivery to final handover. Working closely with the Regional Manager, senior project managers and maintenance teams, the role ensures that every project - whether a single small refurb or a complex £3m re roofing or external façade upgrade - is managed to rigorous contractual and compliance standards. The position demands a proactive and organised leader who is capable of managing high volume, fast paced works while maintaining strategic oversight, accuracy in reporting and full adherence to company, MOD and regulatory requirements. A key focus of the role is effective supply chain management. The Billable Works Manager leads a network of contractors and suppliers, ensuring they are fully briefed, meet contract performance standards and deliver value for money and consistently high quality outcomes. They ensure all works proceed in line with approved briefs, specifications, cost plans and tender documentation, with robust adherence to Health & Safety legislation, including CDM and asbestos control regulations. Accurate record keeping, performance monitoring and budget management are essential to ensure audit readiness and contractual compliance. Strong relationship building skills are fundamental, as the role requires daily engagement with Service families, DIO representatives, internal teams, suppliers and external partners. The Billable Works Manager maintains excellent communication throughout delivery, providing clear updates, managing expectations, resolving issues efficiently and ensuring that customer satisfaction remains at the heart of every project. They also play an important role in safeguarding VIVO's reputation by upholding VIVO's values, promoting a "one team" culture and working collaboratively across operational teams to secure successful outcomes. In addition to operational delivery, the Billable Works Manager supports strategic objectives by preparing frequent performance and contract management reports, analysing programme data, forecasting spend and identifying opportunities to improve process efficiency and compliance. They are responsible for scoping works accurately, identifying risks, providing technical guidance where required and ensuring projects remain aligned with contractual, legal and internal standards. This role also requires continuous professional development, proactive engagement with industry best practice and an ongoing commitment to enhancing personal technical and leadership capability. What You'll Bring The ideal candidate brings proven project management experience within housing or property services, combined with strong commercial understanding, contractor management capability and a structured approach to planning, reporting and problem solving. They demonstrate excellent communication, stakeholder engagement, analytical and organisational skills and the ability to thrive in a fast moving environment with varied priorities. A recognised construction or property qualification, SMSTS certification and demonstrable commitment to CPD underpin their professional competence, supported by confident use of Microsoft Office tools including MS Project. Ultimately, the Billable Works Project Manager ensures that every project delivered reflects the highest standards of safety, quality, efficiency and customer service - contributing meaningfully to the modernisation and improvement of Defence accommodation and supporting VIVO's mission to deliver outstanding service for military families across the UK. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Company car/car allowance Life assurance 2 annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact and ask to speak to a VIVO Recruiter.

Contract Type: Full Time Job Advertisement Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Home Counties to cover sites in Oxford, Bicester, Wallingford Aylesbury & Maidenhead. Permanent, 8am-5pm Monday-Friday Salary: Up to £42,000 + Company car/Car allowance This is an exciting opportunity for a motivated and ambitious Small Works Manager to play a key role in the wider Billable Works team, overseeing damp and mould programmes, minor works such as kitchens and bathrooms, and full internal refurbishments. You will be responsible for ensuring that all projects are delivered to the highest professional standards, meeting time, cost, and quality requirements, while always upholding Health & Safety and contractual obligations. The Role In this role, you will lead on the day-to-day delivery of low-value, high-turnover works, managing teams of suppliers and contractors to deliver multiple programmes simultaneously. You will take ownership of procurement activities, ensuring compliance with VIVO orders, procurement guidelines, UK legislation, and EU regulations. From developing briefs, specifications, procurement plans, and tender documents to managing projects through to completion, you will ensure that delivery is robust, transparent, and aligned with contractual obligations. Strong financial control is an essential part of the role. You will monitor and manage monthly spend across projects, ensuring delivery within agreed budgets, timescales, and quality criteria. Through effective contract and performance management, you will ensure contractors deliver value for money while maintaining high levels of customer satisfaction and adhering to VIVO's core values. You will also be expected to scope out works accurately, provide clear reporting on contract activities, and maintain comprehensive records that meet both internal and external requirements. Health, Safety, and compliance are at the heart of the role. You will ensure full compliance with relevant policies, procedures, and legislation, including CDM Regulations and the Control of Asbestos Regulations. By managing risk proactively and ensuring contractors are properly briefed, you will maintain a safe and professional delivery environment across all works. Building strong relationships with stakeholders is vital. You will be responsible for maintaining the accommodation for our Armed Forces families, working closely with service families, the Defence Infrastructure Organisation (DIO), supply chain partners, and internal teams to ensure clear communication throughout the delivery process. From project initiation to post-completion handover, you will ensure customers remain informed, supported, and satisfied with the outcome of works. What You'll Bring To be successful, you will bring proven experience in project and contract management, ideally within the housing or construction sector. You will be confident supervising contractors and suppliers, managing term contracts, and resolving issues around contract or project delivery. Excellent customer service skills, strong analytical abilities, and the ability to produce concise reports will also be essential. A solid technical foundation is required, with evidence of competence in successful project management and an industry-recognised qualification in a relevant construction, contract, or property-related subject. A good general education, evidence of continued professional development, and experience with compliance and Health & Safety are expected, while qualifications such as SMSTS are highly desirable. Proficiency in Microsoft Office packages, including MS Project, will be needed to manage workloads, track progress, and analyse performance. This role is ideal for a technically capable manager who thrives in a fast paced, high turnover environment and who takes pride in delivering high quality projects that make a real difference to service users. With excellent communication, leadership, and organisational skills, you will not only deliver successful outcomes but also build trust, collaboration, and long term value across the projects you manage. To be considered for this role you must have a full UK driving licence and be able to pass SC Clearance. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary Company car/car allowance VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Posting Start Date: 12 Jan 2026 Billable Works Project Manager - London & Kent Location: Brompton, Kent, GB, ME7 5AS Contract Type: Full Time Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Brompton Office to cover London and Kent- on site role Permanent, Full time Salary: £38,000-£45,000 depending on experience The Billable Works Manager plays a pivotal role in delivering a diverse programme of refurbishment, maintenance, and improvement projects across a substantial Defence housing portfolio of more than 30,000 properties. This is an exciting opportunity for an ambitious and highly motivated professional to join the Billable Works team, contributing directly to the successful planning, procurement, delivery, and close-out of projects ranging from minor remedial works and full internal refurbishments through to major seven-figure schemes. With VIVO delivering more than £100m of billable works each year, this role is central to ensuring projects meet time, cost, quality, and compliance expectations while maintaining an exceptional customer experience. Operating within a large and rapidly developing organisation created to support the UK Defence estate, the Billable Works Manager oversees the full project lifecycle, from early scoping and design through procurement and delivery to final handover. Working closely with the Regional Manager, senior project managers, and maintenance teams, the role ensures that every project - whether a single small refurb or a complex £3m re roofing or external façade upgrade - is managed to rigorous contractual and compliance standards. The position demands a proactive and organised leader who is capable of managing high volume, fast paced works while maintaining strategic oversight, accuracy in reporting, and full adherence to company, MOD, and regulatory requirements. A key focus of the role is effective supply chain management. The Billable Works Manager leads a network of contractors and suppliers, ensuring they are fully briefed, meet contract performance standards, and deliver value for money and consistently high quality outcomes. They ensure all works proceed in line with approved briefs, specifications, cost plans, and tender documentation, with robust adherence to Health & Safety legislation, including CDM and asbestos control regulations. Accurate record keeping, performance monitoring, and budget management are essential to ensure audit readiness and contractual compliance. Strong relationship building skills are fundamental, as the role requires daily engagement with Service families, DIO representatives, internal teams, suppliers, and external partners. The Billable Works Manager maintains excellent communication throughout delivery, providing clear updates, managing expectations, resolving issues efficiently, and ensuring that customer satisfaction remains at the heart of every project. They also play an important role in safeguarding VIVO's reputation by upholding VIVO's values, promoting a "one team" culture, and working collaboratively across operational teams to secure successful outcomes. In addition to operational delivery, the Billable Works Manager supports strategic objectives by preparing frequent performance and contract management reports, analysing programme data, forecasting spend, and identifying opportunities to improve process efficiency and compliance. They are responsible for scoping works accurately, identifying risks, providing technical guidance where required, and ensuring projects remain aligned with contractual, legal, and internal standards. This role also requires continuous professional development, proactive engagement with industry best practice, and an ongoing commitment to enhancing personal technical and leadership capability. What You'll Bring The ideal candidate brings proven project management experience within housing or property services, combined with strong commercial understanding, contractor management capability, and a structured approach to planning, reporting, and problem solving. They demonstrate excellent communication, stakeholder engagement, analytical and organisational skills, and the ability to thrive in a fast moving environment with varied priorities. A recognised construction or property qualification, SMSTS certification, and demonstrable commitment to CPD underpin their professional competence, supported by confident use of Microsoft Office tools including MS Project. Ultimately, the Billable Works Manager ensures that every project delivered reflects the highest standards of safety, quality, efficiency, and customer service - contributing meaningfully to the modernisation and improvement of Defence accommodation and supporting VIVO's mission to deliver outstanding service for military families across the UK. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Company car/car allowance Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Billable Works Project Manager - Plymouth Posting Start Date: 20 Jan 2026 Location: Plymouth, Devon, GB, PL6 5DW Contract Type: Full Time Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Plymouth, to cover sites from Plymouth to Bristol Permanent, Full time Salary: £38,000-£45,000 depending on experience The Billable Works Manager plays a pivotal role in delivering a diverse programme of refurbishment, maintenance, and improvement projects across a substantial Defence housing portfolio of more than 30,000 properties. This is an exciting opportunity for an ambitious and highly motivated professional to join the Billable Works team, contributing directly to the successful planning, procurement, delivery, and close out of projects ranging from minor remedial works and full internal refurbishments through to major seven figure schemes. With VIVO delivering more than £100m of billable works each year, this role is central to ensuring projects meet time, cost, quality, and compliance expectations while maintaining an exceptional customer experience. Operating within a large and rapidly developing organisation created to support the UK Defence estate, the Billable Works Manager oversees the full project lifecycle, from early scoping and design through procurement and delivery to final handover. Working closely with the Regional Manager, senior project managers, and maintenance teams, the role ensures that every project - whether a single small refurb or a complex £3m re roofing or external façade upgrade - is managed to rigorous contractual and compliance standards. The position demands a proactive and organised leader who is capable of managing high volume, fast paced works while maintaining strategic oversight, accuracy in reporting, and full adherence to company, MOD, and regulatory requirements. A key focus of the role is effective supply chain management. The Billable Works Manager leads a network of contractors and suppliers, ensuring they are fully briefed, meet contract performance standards, and deliver value for money and consistently high quality outcomes. They ensure all works proceed in line with approved briefs, specifications, cost plans, and tender documentation, with robust adherence to Health & Safety legislation, including CDM and asbestos control regulations. Accurate record keeping, performance monitoring, and budget management are essential to ensure audit readiness and contractual compliance. Strong relationship building skills are fundamental, as the role requires daily engagement with Service families, DIO representatives, internal teams, suppliers, and external partners. The Billable Works Manager maintains excellent communication throughout delivery, providing clear updates, managing expectations, resolving issues efficiently, and ensuring that customer satisfaction remains at the heart of every project. They also play an important role in safeguarding VIVO's reputation by upholding VIVO's values, promoting a "one team" culture, and working collaboratively across operational teams to secure successful outcomes. In addition to operational delivery, the Billable Works Manager supports strategic objectives by preparing frequent performance and contract management reports, analysing programme data, forecasting spend, and identifying opportunities to improve process efficiency and compliance. They are responsible for scoping works accurately, identifying risks, providing technical guidance where required, and ensuring projects remain aligned with contractual, legal, and internal standards. This role also requires continuous professional development, proactive engagement with industry best practice, and an ongoing commitment to enhancing personal technical and leadership capability. What You'll Bring The ideal candidate brings proven project management experience within housing or property services, combined with strong commercial understanding, contractor management capability, and a structured approach to planning, reporting, and problem solving. They demonstrate excellent communication, stakeholder engagement, analytical and organisational skills, and the ability to thrive in a fast moving environment with varied priorities. A recognised construction or property qualification, SMSTS certification, and demonstrable commitment to CPD underpin their professional competence, supported by confident use of Microsoft Office tools including MS Project. Ultimately, the Billable Works Manager ensures that every project delivered reflects the highest standards of safety, quality, efficiency, and customer service - contributing meaningfully to the modernisation and improvement of Defence accommodation and supporting VIVO's mission to deliver outstanding service for military families across the UK. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Company car/car allowance Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Operations Director - Stamford, Lincolnshire, UK We have an exciting opportunity for a dynamic individual to join our Senior Management Team as Operations Director. The successful candidate will be responsible for driving operational excellence across the firm and will develop and implement the firm's operational strategy to support sustainable growth, regulatory compliance, service quality, and financial performance. This role ensures that the firm's infrastructure, systems, processes, and people capabilities are aligned to deliver exceptional client service and support all our colleagues effectively. The successful candidate will work alongside and report directly to our CEO. We are looking for someone who is proactive, gets things done and is results driven. A key part of the role is performance management. Location: Stamford (with flexibility to be based at any of our offices) although the role will involve regular travel to all of our offices Reporting to: CEO (based in Stamford) Hours: 9am - 5.15pm Monday to Friday Salary: Dependent on experience Key Responsibilities Strategic Leadership Develop and deliver the firm's operational strategy in alignment with the overall business plan. Advise the CEO and Board on operational risk, capacity planning, and infrastructure investment. Lead firm-wide transformation initiatives including digitalisation, process improvement and systems implementation. Contribute to strategic planning, budgeting and performance management. Operational Management Oversee all non-legal operational functions including ICT, HR, Risk & Compliance, Marketing, Facilities, Front-of-House, Procurement and Administrative Support. Ensure operational processes are efficient, scalable and support profitable growth. Drive continuous improvement initiatives using data, KPIs and best practice benchmarks. Manage supplier relationships and negotiate key contracts to deliver value for money. Attend Departmental/Office Meetings as necessary. Take a lead role in ensuring the smooth integration of Mergers and Acquisitions. Financial & Performance Oversight Work closely with the Finance Manager to manage operational budgets and control costs. Establish measurable KPIs and service standards across business support functions. Improve utilisation of resources and operational leverage across the business. Build and maintain relationships with colleagues to ensure a high level of staff engagement and performance. Evaluate employee productivity and performance and recommend strategies for improvement. In particular, improve Fee Earner utilisation rates. Conduct quarterly Fee Earner Reviews and ensure that support reviews take place. Take the lead on ensuring we are best placed to improve our Legal 500 rankings each year and maintain our excellent client review ratings. Risk, Compliance & Governance and Health & Safety Ensure operational compliance with SRA and FCA regulations, LawNet/Lexcel/ISO standards and other relevant regulatory frameworks. Oversee business continuity planning, disaster recovery and crisis management protocols. Collaborate with our Risk & Compliance team to embed robust operational controls. Implement and maintain a calendar of key operational dates. Take on the role of Health & Safety Responsible Person. Technology & Innovation Lead the firm's technology roadmap in partnership with the ICT Manager. Champion legal tech adoption, automation and AI-enabled efficiencies. Play a key role in conjunction with our ICT Manager to implement and drive change in the use of AI within the business. Ensure data governance, cybersecurity resilience and information security standards are maintained. Foster a high-performance, service-oriented culture across the firm whilst ensuring our colleagues feel supported and that their wellbeing is a top priority. Drive change management initiatives and promote departmental collaboration. Support the recruitment of new colleagues as necessary. Deal with any staff issues and disciplinary matters. Deal with any team restructure requirements. Promote and represent the firm at external events. Client Experience Improve client onboarding processes and service consistency. Support pricing, matter management and workflow optimisation initiatives. Candidate Profile Senior operational leadership experience within a mid-to-large professional services firm (legal sector strongly preferred). Experience operating at senior or firmwide level. Demonstrable success delivering operational or digital transformation programmes. Strong financial and commercial acumen. A Mental Health First Aider (holding a Mental Health First Aider Certificate or be willing to undertake such training). Strong understanding of law firm economics, regulatory environment and law firm structures. Strategic thinker with hands on delivery capability. Ability to influence colleagues and speak with authority. Excellent interpersonal skills with ability to quickly establish and maintain good working relationships at all levels. Excellent communication skills both written and verbal. Strong analytical and data driven decision making capability. Outstanding leadership and communication skills. Able to work with diplomacy and assertiveness. High degree of competency in using Microsoft packages, Word, PowerPoint & Excel Discrete with the ability to maintain high levels of confidentiality. Flexible and must be willing / able to travel to all of our offices. Proactive and positive attitude. Reacts well under pressure and able to work to deadlines. High level of integrity and empathy. Team player. Sense of humour. Present a credible and business like approach. Thrives in a fast paced environment and enjoys implementing change. Gets things done and is results driven. Why work at Chattertons Founded in 1856, Chattertons is one of the UK's oldest and most respected law firms, proudly serving communities across Lincolnshire and the East Midlands. As a Top 200 law firm, we offer a comprehensive range of legal and financial services to individuals and businesses, with particular expertise in commercial property, corporate law, dispute resolution, and agriculture. Our commitment to excellence is matched by our dedication to local engagement-many of our team members actively contribute to the community as trustees, governors, and business advocates. Benefits: Some of the great benefits that we offer include: Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request. Please refer to ourprivacy policy for information regarding how your personal data is processed.