Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel. About the job Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London. For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment. For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives. This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders. The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions. About us Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals. Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting. Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful. Interviews: Successful candidates will be advised when the interviews will take place. Job description Employer Engagement, Outreach, & Representation Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark. Identify, approach and engage new employers, promoting participation in funded skills and employability programmes. Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities. Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies. Act as the main point of contact for employers, maintaining regular communication and strong working relationships. Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives. Represent Rinova professionally at employer meetings, industry events and stakeholder forums. Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in. Work closely with internal project teams to align employer engagement with participant needs and programme outcomes. Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements. Maintain accurate records of employer engagement, opportunities created and outcomes achieved. Values, Inclusion & Professional Practice Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds. Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention, and progression. Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working. Contribute positively to Rinova's employee-owned, collaborative culture, sharing learning and supporting team objectives. Uphold Rinova's values and mission, ensuring a participant-centred, partnership-led approach to delivery. Person Specification Please address all points in your supporting statement and give examples Essential Skills, Knowledge and Experience Employer Liaison & Brokerage Skills Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts. Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement. Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities. Ability to manage multiple employer relationships and maintain clear communication and follow-up. Experience of Creative and/or Hospitality Sector Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries. Understanding of employment pathways, roles and recruitment practices within these sectors. Ability to speak confidently with employers about skills needs, workforce challenges and progression routes. Partnerships, Outreach & Stakeholder Engagement Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds. Confidence representing an organisation externally and building trust with senior stakeholders. Ability to work collaboratively with partners to achieve shared outcomes. Experience supporting or contributing to employer forums, networking events or stakeholder meetings. Communication, Administration & IT Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations. Strong organisational skills with the ability to prioritise a varied workload and manage competing demands. High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems. Experience of managing confidential data and records in line with GDPR requirements. Professional Practice & Values Empathetic, professional and culturally aware when working with diverse participant groups. Strong commitment to equality, inclusion and accessibility in programme delivery. Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs. Ability to work independently while contributing positively to a collaborative, employee-owned organisation. Strong alignment with Rinova's mission, values and partnership-led approach to social impact. . click apply for full job details
Mar 10, 2026
Seasonal
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel. About the job Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London. For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment. For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives. This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders. The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions. About us Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders. This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals. Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting. Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful. Interviews: Successful candidates will be advised when the interviews will take place. Job description Employer Engagement, Outreach, & Representation Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark. Identify, approach and engage new employers, promoting participation in funded skills and employability programmes. Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities. Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies. Act as the main point of contact for employers, maintaining regular communication and strong working relationships. Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives. Represent Rinova professionally at employer meetings, industry events and stakeholder forums. Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in. Work closely with internal project teams to align employer engagement with participant needs and programme outcomes. Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements. Maintain accurate records of employer engagement, opportunities created and outcomes achieved. Values, Inclusion & Professional Practice Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds. Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention, and progression. Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working. Contribute positively to Rinova's employee-owned, collaborative culture, sharing learning and supporting team objectives. Uphold Rinova's values and mission, ensuring a participant-centred, partnership-led approach to delivery. Person Specification Please address all points in your supporting statement and give examples Essential Skills, Knowledge and Experience Employer Liaison & Brokerage Skills Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts. Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement. Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities. Ability to manage multiple employer relationships and maintain clear communication and follow-up. Experience of Creative and/or Hospitality Sector Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries. Understanding of employment pathways, roles and recruitment practices within these sectors. Ability to speak confidently with employers about skills needs, workforce challenges and progression routes. Partnerships, Outreach & Stakeholder Engagement Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds. Confidence representing an organisation externally and building trust with senior stakeholders. Ability to work collaboratively with partners to achieve shared outcomes. Experience supporting or contributing to employer forums, networking events or stakeholder meetings. Communication, Administration & IT Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations. Strong organisational skills with the ability to prioritise a varied workload and manage competing demands. High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems. Experience of managing confidential data and records in line with GDPR requirements. Professional Practice & Values Empathetic, professional and culturally aware when working with diverse participant groups. Strong commitment to equality, inclusion and accessibility in programme delivery. Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs. Ability to work independently while contributing positively to a collaborative, employee-owned organisation. Strong alignment with Rinova's mission, values and partnership-led approach to social impact. . click apply for full job details
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. The Role CLC is delivering a long term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We're looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. Responsibilities Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre start visits and ongoing drop ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum plus benefits including: Car allowance Bonus scheme (eligible after 1 years' service) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer a friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 10, 2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. The Role CLC is delivering a long term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We're looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. Responsibilities Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre start visits and ongoing drop ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum plus benefits including: Car allowance Bonus scheme (eligible after 1 years' service) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer a friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. The Role To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening residentrelationships and maximising satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. Responsibilities Coveringexternal works onhigh rise buildings, wall works, cladding panels,testing boilers and bricks in and outs. Dealing with Clients and Residents face to face and over the telephone Using your own vehicle / public transport to travel to singularlocations in New Town and/or Birmingham. Coveringcommunal areas - general let / shared ownership Organising and carrying out surveys Booking appointments and providing residents with refurbishment options Provide a friendly courteous service Progress reporting and management of key performance indicators. About You ADisclosure and Barring Services check will be carried out for successful candidates. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. What We Offer £28,000 - £32,000 plus benefits including: 25days' annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 10, 2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. The Role To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening residentrelationships and maximising satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. Responsibilities Coveringexternal works onhigh rise buildings, wall works, cladding panels,testing boilers and bricks in and outs. Dealing with Clients and Residents face to face and over the telephone Using your own vehicle / public transport to travel to singularlocations in New Town and/or Birmingham. Coveringcommunal areas - general let / shared ownership Organising and carrying out surveys Booking appointments and providing residents with refurbishment options Provide a friendly courteous service Progress reporting and management of key performance indicators. About You ADisclosure and Barring Services check will be carried out for successful candidates. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. What We Offer £28,000 - £32,000 plus benefits including: 25days' annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
A national maintenance provider is seeking a Fixed Term Resident Liaison Officer for 16 to 18 months in Birmingham. The role involves being the first point of contact for residents, ensuring satisfaction, conducting surveys, and managing client relationships. The ideal candidate should have strong communication skills, empathy, and the ability to work independently and as part of a team. The position offers a salary between £28,000 and £32,000, along with comprehensive benefits including annual leave, training, and referral bonuses.
Mar 10, 2026
Full time
A national maintenance provider is seeking a Fixed Term Resident Liaison Officer for 16 to 18 months in Birmingham. The role involves being the first point of contact for residents, ensuring satisfaction, conducting surveys, and managing client relationships. The ideal candidate should have strong communication skills, empathy, and the ability to work independently and as part of a team. The position offers a salary between £28,000 and £32,000, along with comprehensive benefits including annual leave, training, and referral bonuses.
Resident Liaison Officer Permanent North West London / Herts Salary: £19,000 - £23,000 + benefits Location: North West London / Hertfordshire Regions: Hertfordshire, London I have a great opportunity for a Resident Liaison Officer to join a well-established main contractor on a permanent basis, working on residential / social housing projects in North West London and Hertfordshire. The company is a family run business that has been around for approximately 30 years. It has a wide and varied client base which includes Local Authorities, Housing Associations, and Private Sector Clients. The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is a great opportunity to join a growing business. Responsibilities Work closely with the residents and provide full support on any possible issues Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives Support the site manager with quality control, environmental and H&S requirements in line with company procedures Produce and deliver literature to residents informing them of start dates / details of works etc. Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner Provide continual support to residents whilst works are being carried out to their property The Ideal Candidate Self-motivated person who has worked in the Social Housing sector dealing with customer care The candidate will be site based and they must be able to work on their own initiative with managerial guidance Have a full valid UK driving licence Have a good understanding of construction processes and systems Ability to work as part of a team Good communication skills, both written and verbal Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software Be punctual and have good timekeeping Can take instruction and effectively carry out tasks If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on:
Mar 10, 2026
Full time
Resident Liaison Officer Permanent North West London / Herts Salary: £19,000 - £23,000 + benefits Location: North West London / Hertfordshire Regions: Hertfordshire, London I have a great opportunity for a Resident Liaison Officer to join a well-established main contractor on a permanent basis, working on residential / social housing projects in North West London and Hertfordshire. The company is a family run business that has been around for approximately 30 years. It has a wide and varied client base which includes Local Authorities, Housing Associations, and Private Sector Clients. The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is a great opportunity to join a growing business. Responsibilities Work closely with the residents and provide full support on any possible issues Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives Support the site manager with quality control, environmental and H&S requirements in line with company procedures Produce and deliver literature to residents informing them of start dates / details of works etc. Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner Provide continual support to residents whilst works are being carried out to their property The Ideal Candidate Self-motivated person who has worked in the Social Housing sector dealing with customer care The candidate will be site based and they must be able to work on their own initiative with managerial guidance Have a full valid UK driving licence Have a good understanding of construction processes and systems Ability to work as part of a team Good communication skills, both written and verbal Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software Be punctual and have good timekeeping Can take instruction and effectively carry out tasks If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on:
A family-run contractor in North West London is seeking a self-motivated Resident Liaison Officer. The role involves supporting residents during residential projects while ensuring safety and quality control. Ideal candidates should have experience in Social Housing and good communication skills. Proficiency in Microsoft Office applications and a valid UK driving licence are also required. This position offers a competitive salary and benefits and is ideal for individuals looking to contribute to a dynamic team.
Mar 10, 2026
Full time
A family-run contractor in North West London is seeking a self-motivated Resident Liaison Officer. The role involves supporting residents during residential projects while ensuring safety and quality control. Ideal candidates should have experience in Social Housing and good communication skills. Proficiency in Microsoft Office applications and a valid UK driving licence are also required. This position offers a competitive salary and benefits and is ideal for individuals looking to contribute to a dynamic team.
A leading construction firm in Harrow is seeking an experienced Tenant Liaison Officer for a temporary-to-permanent role. Responsibilities include effective communication with residents regarding works, coordinating access arrangements, and resolving issues promptly. The ideal candidate should have prior experience in similar roles and possess strong communication and customer service skills. This position offers £19 - £20 per hour PAYE, working Monday to Friday for 40 - 45 hours a week.
Mar 10, 2026
Full time
A leading construction firm in Harrow is seeking an experienced Tenant Liaison Officer for a temporary-to-permanent role. Responsibilities include effective communication with residents regarding works, coordinating access arrangements, and resolving issues promptly. The ideal candidate should have prior experience in similar roles and possess strong communication and customer service skills. This position offers £19 - £20 per hour PAYE, working Monday to Friday for 40 - 45 hours a week.
A local community service provider in Norwich is looking for a Resident Liaison Officer for a 6-month fixed term contract. This role emphasizes delivering excellent customer service and supporting vulnerable residents during works. The ideal candidate will have a strong background in housing-related customer service, excellent communication skills, and the ability to handle complaints effectively. Join a team that values inclusivity and professional growth with benefits including 25 days of annual leave and employee support programs.
Mar 10, 2026
Full time
A local community service provider in Norwich is looking for a Resident Liaison Officer for a 6-month fixed term contract. This role emphasizes delivering excellent customer service and supporting vulnerable residents during works. The ideal candidate will have a strong background in housing-related customer service, excellent communication skills, and the ability to handle complaints effectively. Join a team that values inclusivity and professional growth with benefits including 25 days of annual leave and employee support programs.
Full time, but part time will be considered. 6 month fixed terms contract. Workspace On Site About the Role We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited (NCSL) team for a 6 month fixed term contract. If you have a strong customer service background, empathetic, and thrive in a fast-paced environment, we would love to hear from you. About the role: This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp related remedial works. You'll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You'll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process. This role suits someone with solid experience in housing related, customer facing work who can deliver excellent service both remotely and in residents' homes. You'll bring strong communication skills, the ability to explain processes clearly, and the confidence to handle complaints and resolve issues calmly. Success in the role relies on being highly organised, managing multiple appointments and resident needs at once, and keeping accurate records. Empathy, patience, and the ability to build trust with people from diverse backgrounds are essential, along with a proactive, reliable approach. Experience in social housing, repairs, maintenance, or construction, plus knowledge of damp, surveys, safeguarding, or supporting vulnerable residents, would be an advantage. Why Choose Us? Living Wage Employer Cycle to Work Scheme Supportive and inclusive environment and culture Employee Assistant Support and Occupational Health Commitment to learning and development 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered. Closing Date: Sunday 22nd March 2026 - please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful. Requirements Full UK driving licence Strong background in customer service, housing, resident liaison, community support, or similar people facing roles. Confidence in handling complaints, resolving conflicts, and de escalating challenging situations. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. Our industry has traditionally attracted more men - and we're changing that! We actively encourage applications from women
Mar 10, 2026
Full time
Full time, but part time will be considered. 6 month fixed terms contract. Workspace On Site About the Role We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited (NCSL) team for a 6 month fixed term contract. If you have a strong customer service background, empathetic, and thrive in a fast-paced environment, we would love to hear from you. About the role: This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp related remedial works. You'll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You'll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process. This role suits someone with solid experience in housing related, customer facing work who can deliver excellent service both remotely and in residents' homes. You'll bring strong communication skills, the ability to explain processes clearly, and the confidence to handle complaints and resolve issues calmly. Success in the role relies on being highly organised, managing multiple appointments and resident needs at once, and keeping accurate records. Empathy, patience, and the ability to build trust with people from diverse backgrounds are essential, along with a proactive, reliable approach. Experience in social housing, repairs, maintenance, or construction, plus knowledge of damp, surveys, safeguarding, or supporting vulnerable residents, would be an advantage. Why Choose Us? Living Wage Employer Cycle to Work Scheme Supportive and inclusive environment and culture Employee Assistant Support and Occupational Health Commitment to learning and development 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered. Closing Date: Sunday 22nd March 2026 - please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful. Requirements Full UK driving licence Strong background in customer service, housing, resident liaison, community support, or similar people facing roles. Confidence in handling complaints, resolving conflicts, and de escalating challenging situations. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. Our industry has traditionally attracted more men - and we're changing that! We actively encourage applications from women
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Mar 10, 2026
Full time
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Mar 10, 2026
Full time
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally
Mar 10, 2026
Contractor
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Tenant Liaison Officer required to work in and around Crewe. You will be working with residents to help the site team to deliver kitchen and bathroom replacements. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles click apply for full job details
Mar 10, 2026
Seasonal
Tenant Liaison Officer required to work in and around Crewe. You will be working with residents to help the site team to deliver kitchen and bathroom replacements. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles click apply for full job details
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Mar 10, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Resident Liaison Officer Temp to perm contract £30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Mar 10, 2026
Full time
Resident Liaison Officer Temp to perm contract £30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Mar 09, 2026
Full time
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
A property management company is seeking a Tenant Liaison Officer in Halifax or Bradford. This role involves being the main contact for residents during housing improvement works and providing updates. Candidates should have experience in tenant liaison, strong customer service skills, and a proactive approach, with a full UK driving licence and vehicle access required. The position offers a competitive hourly rate, car allowance, and a stable contract with permanent potential, working Monday to Friday.
Mar 09, 2026
Full time
A property management company is seeking a Tenant Liaison Officer in Halifax or Bradford. This role involves being the main contact for residents during housing improvement works and providing updates. Candidates should have experience in tenant liaison, strong customer service skills, and a proactive approach, with a full UK driving licence and vehicle access required. The position offers a competitive hourly rate, car allowance, and a stable contract with permanent potential, working Monday to Friday.
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long term experience as a Tenant Liaison Officer within social housing This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Mar 09, 2026
Full time
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long term experience as a Tenant Liaison Officer within social housing This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Reference: TLO76 Posted: February 18, 2026 Tenant Liaison Officer required to work in Sheffield on a Retirement home where some flats are being refurbished. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or with vulnerable adullts/elderly as you will be coordinating temporary accommodation whilsts the flats are being upgraded. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Essential: Driving Licence, own transport, previous experience/similar job role £14 - £15 per hour PAYE inclusive of holiday pay Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 3:30pm To Apply Please apply via CV or call Aran/Danielle/Madison a call on or for further details or to apply!
Mar 09, 2026
Full time
Reference: TLO76 Posted: February 18, 2026 Tenant Liaison Officer required to work in Sheffield on a Retirement home where some flats are being refurbished. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or with vulnerable adullts/elderly as you will be coordinating temporary accommodation whilsts the flats are being upgraded. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Essential: Driving Licence, own transport, previous experience/similar job role £14 - £15 per hour PAYE inclusive of holiday pay Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 3:30pm To Apply Please apply via CV or call Aran/Danielle/Madison a call on or for further details or to apply!
