Band 8b Full Time PermanentBase: Trust Headquarters, Crawley (with travel across SECAmb sites) Are you an experienced legal professional with a passion for healthcare law and a commitment to improving patient safety and organisational governance? South East Coast Ambulance NHS Foundation Trust (SECAmb) is seeking a dynamic, highly skilled Head of Legal Services to lead our Legal Services team. About the Role As Head of Legal Services, you will provide expert legal advice across a broad range of healthcare-related matters, including clinical negligence, coroners' inquests, personal injury claims, and complex ethical issues. You will act as a trusted advisor to the Trust's Executive Team, senior clinicians, and operational leaders, ensuring legal compliance and supporting continuous improvement in patient safety and governance. Main duties of the job You will lead the legal management of inquests, including advocacy and witness support, and oversee the conduct of claims and litigation. You will also play a key role in identifying organisational learning from legal processes and contribute to policy development and internal training. Key Responsibilities Independently manage and advocate in coroners' inquests. Provide expert legal advice on healthcare law, patient consent, capacity, confidentiality, and more. Lead the management of clinical negligence and personal injury claims. Support staff across the Trust with legal guidance and training. Collaborate with governance, safety, and clinical teams to embed learning and improve practice. Line manage legal services staff and oversee the department's budget. What We're Looking For Extensive experience in healthcare law, litigation, and inquest advocacy. Strong leadership, communication, and analytical skills. Ability to manage complex caseloads and provide clear, strategic legal advice. Experience working within the NHS or public sector is desirable. About us Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years' service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Access to NHS discounts, offering NHS employees a range of money-saving deals. Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed. Job responsibilities The post holder is responsible for the daily management of the Legal Services allocated budget and line management of legal services staff. Accountable for the effective legal conduct of all inquests involving the Trust, incuding adherence to professional standards of all Legal staff and compliance with evidentiary and Coronial rules by, Acting as a confident advocate, including the ability to examine and cross examine witnesses, present evidence and make submissions to Coroners on relevant law. To understand the medical complexities of each case in conjunction with senior clinicians and recognise potentially problematic areas, both clinically and legally, which may require further investigation and reporting for the purposes of the inquest. To provide advice on the preparation and content of witness statements. To liaise with the Coroner and his/her Officers to meet the requirements of the Court. In exceptional cases to instruct Counsel where necessary. Ensuring close liaison with the patient safety team and divisional quality and clinical leads, highlighting areas of risk identified in inquests investigations to ensure that lessons learned in the claims and inquest process are implemented within the Trust. Legal Advice To ensure the provision of the highest level of prompt and accurate expert legal advice by: Providing advice on matters including, but not limited to, patient consent, withholding/withdrawing of life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, mental health law, trust law, contract law, criminal law, dealings with the police, child protection, occupiers liability, interpretation of relevant legislation, legal principles and case law. Participating in and providing legal advice to Trust Working Groups and Committees in the development and implementation of policy, ensuring the Trusts compliance with the relevant legal frameworks. Person Specification Skills/Ability/ Knowledge Able to communicate highly contentious, sensitive and complex information (both written and oral) often within an antagonistic atmosphere in order to provide a legal advisory service and associate specialist litigation. Able to take evidence from witnesses and submissions in court or tribunal Ability to deal confidently with staff at all levels of an organisation Well developed interpersonal skills with the ability to work with a range of professionals Excellent communication skills at all levels, confident when speaking in public and at large meetings Developing & delivering training programmes Qualifications Degree in Law (or other degree with completion of relevant conversion course) Masters level qualification, or demonstrable experience as a senior and expert specialist solicitor or barrister Knowledge and experience associated with NHS specific legal provisions, structures and social care policies Experience of Datix Experience Advanced theoretical and practical knowledge within the specialised field of Health Law, including litigation, inquests and general advice on protection of interests of medical staff and organisations Inquest Advocacy Experience of managing staff and budgets Experience of using the NHSLA Extranet and Claims Wizard Experience of working within the NHS or public sector environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 14, 2026
Full time
Band 8b Full Time PermanentBase: Trust Headquarters, Crawley (with travel across SECAmb sites) Are you an experienced legal professional with a passion for healthcare law and a commitment to improving patient safety and organisational governance? South East Coast Ambulance NHS Foundation Trust (SECAmb) is seeking a dynamic, highly skilled Head of Legal Services to lead our Legal Services team. About the Role As Head of Legal Services, you will provide expert legal advice across a broad range of healthcare-related matters, including clinical negligence, coroners' inquests, personal injury claims, and complex ethical issues. You will act as a trusted advisor to the Trust's Executive Team, senior clinicians, and operational leaders, ensuring legal compliance and supporting continuous improvement in patient safety and governance. Main duties of the job You will lead the legal management of inquests, including advocacy and witness support, and oversee the conduct of claims and litigation. You will also play a key role in identifying organisational learning from legal processes and contribute to policy development and internal training. Key Responsibilities Independently manage and advocate in coroners' inquests. Provide expert legal advice on healthcare law, patient consent, capacity, confidentiality, and more. Lead the management of clinical negligence and personal injury claims. Support staff across the Trust with legal guidance and training. Collaborate with governance, safety, and clinical teams to embed learning and improve practice. Line manage legal services staff and oversee the department's budget. What We're Looking For Extensive experience in healthcare law, litigation, and inquest advocacy. Strong leadership, communication, and analytical skills. Ability to manage complex caseloads and provide clear, strategic legal advice. Experience working within the NHS or public sector is desirable. About us Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years' service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Access to NHS discounts, offering NHS employees a range of money-saving deals. Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed. Job responsibilities The post holder is responsible for the daily management of the Legal Services allocated budget and line management of legal services staff. Accountable for the effective legal conduct of all inquests involving the Trust, incuding adherence to professional standards of all Legal staff and compliance with evidentiary and Coronial rules by, Acting as a confident advocate, including the ability to examine and cross examine witnesses, present evidence and make submissions to Coroners on relevant law. To understand the medical complexities of each case in conjunction with senior clinicians and recognise potentially problematic areas, both clinically and legally, which may require further investigation and reporting for the purposes of the inquest. To provide advice on the preparation and content of witness statements. To liaise with the Coroner and his/her Officers to meet the requirements of the Court. In exceptional cases to instruct Counsel where necessary. Ensuring close liaison with the patient safety team and divisional quality and clinical leads, highlighting areas of risk identified in inquests investigations to ensure that lessons learned in the claims and inquest process are implemented within the Trust. Legal Advice To ensure the provision of the highest level of prompt and accurate expert legal advice by: Providing advice on matters including, but not limited to, patient consent, withholding/withdrawing of life sustaining treatment and end of life decisions, capacity, confidentiality, access to patient information, medical ethics, mental health law, trust law, contract law, criminal law, dealings with the police, child protection, occupiers liability, interpretation of relevant legislation, legal principles and case law. Participating in and providing legal advice to Trust Working Groups and Committees in the development and implementation of policy, ensuring the Trusts compliance with the relevant legal frameworks. Person Specification Skills/Ability/ Knowledge Able to communicate highly contentious, sensitive and complex information (both written and oral) often within an antagonistic atmosphere in order to provide a legal advisory service and associate specialist litigation. Able to take evidence from witnesses and submissions in court or tribunal Ability to deal confidently with staff at all levels of an organisation Well developed interpersonal skills with the ability to work with a range of professionals Excellent communication skills at all levels, confident when speaking in public and at large meetings Developing & delivering training programmes Qualifications Degree in Law (or other degree with completion of relevant conversion course) Masters level qualification, or demonstrable experience as a senior and expert specialist solicitor or barrister Knowledge and experience associated with NHS specific legal provisions, structures and social care policies Experience of Datix Experience Advanced theoretical and practical knowledge within the specialised field of Health Law, including litigation, inquests and general advice on protection of interests of medical staff and organisations Inquest Advocacy Experience of managing staff and budgets Experience of using the NHSLA Extranet and Claims Wizard Experience of working within the NHS or public sector environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R34 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 14, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R34 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Player Protection Officer Location: HybridDepartment: Risk & ComplianceType: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performace) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You'll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You'll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You'll Love It Here You'll be part of a passionate team that puts player safety at the heart of everything You'll have the opportunity to shape safer gambling practices and drive real change You'll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
Mar 14, 2026
Full time
Player Protection Officer Location: HybridDepartment: Risk & ComplianceType: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performace) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You'll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You'll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You'll Love It Here You'll be part of a passionate team that puts player safety at the heart of everything You'll have the opportunity to shape safer gambling practices and drive real change You'll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
A well-established and highly regarded Criminal Defence practise in South Yorkshire is seeking an experienced solicitor to join its team as part of ongoing growth and succession planning. Known for handling serious and complex criminal cases, the firm represents clients at police stations, Magistrates Courts, and Crown Courts across the region. The team is recognised for its extensive expertise, collaborative ethos, and dedication to delivering outstanding criminal defence. About the Team You will join one of South Yorkshire s most experienced criminal defence teams, founded on decades of expertise and a strong culture of professional development. The department currently comprises: Four highly experienced advocates with over 50 years combined PQE Two skilled litigators managing complex case preparation One Legal Executive qualifying this year One Trainee Solicitor The firm has a proven track record in developing talent internally and is committed to long-term team growth through mentorship, career progression, and structured succession planning. The Role 2 3 PQE Criminal Defence Solicitor You will join a busy and varied criminal defence team, working independently on police station and Magistrates Court matters. Key responsibilities include: Conducting Legal Aid representation Advocating in Magistrates Courts Representing clients at police stations, including out-of-hours duties as required Managing cases from instruction to resolution Working independently while maintaining excellent client care standards Key Requirements Duty Solicitor qualification preferred Experience in criminal defence and Legal Aid work Confidence managing cases independently under pressure Willingness to attend police stations and courts across South Yorkshire Strong communication, organisational skills, and attention to detail A genuine commitment to long-term career development within criminal defence What s on Offer Competitive salary with market-leading benefits The chance to join a respected and well-established criminal defence team Exposure to complex and high-profile criminal cases A supportive environment focused on career progression and professional growth For a confidential discussion or to apply, please get in touch.
Mar 14, 2026
Full time
A well-established and highly regarded Criminal Defence practise in South Yorkshire is seeking an experienced solicitor to join its team as part of ongoing growth and succession planning. Known for handling serious and complex criminal cases, the firm represents clients at police stations, Magistrates Courts, and Crown Courts across the region. The team is recognised for its extensive expertise, collaborative ethos, and dedication to delivering outstanding criminal defence. About the Team You will join one of South Yorkshire s most experienced criminal defence teams, founded on decades of expertise and a strong culture of professional development. The department currently comprises: Four highly experienced advocates with over 50 years combined PQE Two skilled litigators managing complex case preparation One Legal Executive qualifying this year One Trainee Solicitor The firm has a proven track record in developing talent internally and is committed to long-term team growth through mentorship, career progression, and structured succession planning. The Role 2 3 PQE Criminal Defence Solicitor You will join a busy and varied criminal defence team, working independently on police station and Magistrates Court matters. Key responsibilities include: Conducting Legal Aid representation Advocating in Magistrates Courts Representing clients at police stations, including out-of-hours duties as required Managing cases from instruction to resolution Working independently while maintaining excellent client care standards Key Requirements Duty Solicitor qualification preferred Experience in criminal defence and Legal Aid work Confidence managing cases independently under pressure Willingness to attend police stations and courts across South Yorkshire Strong communication, organisational skills, and attention to detail A genuine commitment to long-term career development within criminal defence What s on Offer Competitive salary with market-leading benefits The chance to join a respected and well-established criminal defence team Exposure to complex and high-profile criminal cases A supportive environment focused on career progression and professional growth For a confidential discussion or to apply, please get in touch.
About the role This role sits within Women and Girls Network s CJS Team and provides rapid, short-term advocacy and support to survivors, in London, who have experienced sexual violence and are engaging with, or considering engaging with, the criminal justice system. You will deliver brief, trauma-informed and survivor-centred support to people who are unable to access an ISVA locally or who are waiting for support through the London Survivors Gateway. Working across the Gateway partnership - including Rape Crisis Centres, Galop, Survivors UK, Respond, and the Havens - you will help ensure survivors receive timely, independent information and advocacy at a critical point. As this is a pilot role, you will also play a key part in shaping and developing this specialist brief intervention ISVA provision in response to survivor need. Job description As the Brief Intervention Independent Sexual Violence Advocate (ISVA), you will: Provide rapid, short-term independent advocacy, information and support to survivors navigating or considering the criminal justice system, enabling informed choice and access to rights. Deliver empowering, trauma-informed and intersectional support, including risk and needs assessments, safety planning and tailored action planning. Offer clear, impartial information about reporting options, the criminal justice process, survivors rights under the Victims Code, and available legal and compensation routes. Advocate on survivors behalf with police and criminal justice agencies, and support attendance at police stations or court where required. Work within strict safeguarding, confidentiality and professional boundaries, ensuring survivor safety and wellbeing remain central at all times. Develop and pilot a brief intervention ISVA model, contributing to service design, case management systems and best practice alongside the CJS Team Manager and Gateway partners. Build strong working relationships across the London Survivors Gateway partnership to strengthen pathways and improve access to timely support. Maintain accurate case records, monitoring and evaluation data, and engage in supervision, reflective practice and continuous professional development. Model WGN s feminist, trauma-informed and anti-oppressive approach, contributing to a collaborative team culture and high-quality service delivery. Closing date and interviews This vacancy closes at 9am on Friday 10 April 2026 , with interviews expected to take place in the week commencing Monday 20 April 2026. About us Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence. We do this by: Providing women-only holistic and seamless therapeutic services, which meet women and girls needs and contribute to total and sustainable recovery from the experiences of violence. Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence. Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery. WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership. Join us and be part of a team that values your well-being, growth, and contribution. We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply. WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
Mar 13, 2026
Full time
About the role This role sits within Women and Girls Network s CJS Team and provides rapid, short-term advocacy and support to survivors, in London, who have experienced sexual violence and are engaging with, or considering engaging with, the criminal justice system. You will deliver brief, trauma-informed and survivor-centred support to people who are unable to access an ISVA locally or who are waiting for support through the London Survivors Gateway. Working across the Gateway partnership - including Rape Crisis Centres, Galop, Survivors UK, Respond, and the Havens - you will help ensure survivors receive timely, independent information and advocacy at a critical point. As this is a pilot role, you will also play a key part in shaping and developing this specialist brief intervention ISVA provision in response to survivor need. Job description As the Brief Intervention Independent Sexual Violence Advocate (ISVA), you will: Provide rapid, short-term independent advocacy, information and support to survivors navigating or considering the criminal justice system, enabling informed choice and access to rights. Deliver empowering, trauma-informed and intersectional support, including risk and needs assessments, safety planning and tailored action planning. Offer clear, impartial information about reporting options, the criminal justice process, survivors rights under the Victims Code, and available legal and compensation routes. Advocate on survivors behalf with police and criminal justice agencies, and support attendance at police stations or court where required. Work within strict safeguarding, confidentiality and professional boundaries, ensuring survivor safety and wellbeing remain central at all times. Develop and pilot a brief intervention ISVA model, contributing to service design, case management systems and best practice alongside the CJS Team Manager and Gateway partners. Build strong working relationships across the London Survivors Gateway partnership to strengthen pathways and improve access to timely support. Maintain accurate case records, monitoring and evaluation data, and engage in supervision, reflective practice and continuous professional development. Model WGN s feminist, trauma-informed and anti-oppressive approach, contributing to a collaborative team culture and high-quality service delivery. Closing date and interviews This vacancy closes at 9am on Friday 10 April 2026 , with interviews expected to take place in the week commencing Monday 20 April 2026. About us Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence. We do this by: Providing women-only holistic and seamless therapeutic services, which meet women and girls needs and contribute to total and sustainable recovery from the experiences of violence. Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence. Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery. WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership. Join us and be part of a team that values your well-being, growth, and contribution. We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply. WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, we encourage you to visit our company page. At M-Files, Customer Success plays a critical role in driving long-term customer value, retention, and growth. As a Principal Customer Success Manager (based in the UK), you will own and lead a strategically important portfolio of customers, acting as a trusted advisor to senior and executive-level stakeholders. This is a senior individual contributor role for an experienced Customer Success professional with a strong SaaS background, excellent commercial acumen, and the ability to influence complex customer environments. You will drive measurable outcomes for customers, maximize adoption of the M-Files platform, and identify opportunities to expand and deepen customer partnerships. In addition to managing your own portfolio, you will contribute to the evolution of Customer Success practices at M-Files by sharing best practices, mentoring peers, and acting as a senior voice of the customer internally. What you'll do Own and grow a portfolio of strategic enterprise and upper mid-market customers, ensuring long-term success, retention, and expansion Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement Identify and drive upsell and cross-sell opportunities in close collaboration with Sales Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services Bring structured customer feedback and insights into the organization to influence product direction and service improvements Support the development of Customer Success best practices and mentor other team members where appropriate Key success metrics Gross retention and churn reduction Net revenue retention through upsell and cross-sell Customer satisfaction, advocacy, and referenceability Platform adoption, usage, and demonstrated business value What We're Looking For Minimum 6-8 years of proven experience in Customer Success Management, or Strategic Account Management Strong, hands on experience working in a SaaS environment Demonstrated success in managing complex, long term customer relationships and driving renewals, upsell, and cross sell Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors Demonstrated proactive, analytical, and strategic approach to managing and growing a portfolio of customer accounts, with the ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and effectively manage escalations to ensure customer satisfaction and long term value realization. Strong commercial mindset with the ability to identify expansion opportunities and manage risk Excellent communication, negotiation, and relationship building skills Experience with IT system implementations and enterprise software solutions is a plus Fluency in English (spoken and written) is required Fluency in French (both written and spoken) will be an advantage Comfortable working independently in a senior, remote role The position is fully remote within the UK, with occasional travel as required. Must be based in the United Kingdom (relocation is not offered) Why M-Files? M-Files is a fast-growing, global SaaS company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will help shape the future of knowledge work automation while working with advanced, AI driven technology that delivers tangible business value. You'll have real influence over customer outcomes and long term growth, supported by a collaborative, international culture that values learning and development. We offer a flexible, remote first work environment where you can grow your expertise and make a meaningful impact. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than March 22nd, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
Mar 13, 2026
Full time
APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, we encourage you to visit our company page. At M-Files, Customer Success plays a critical role in driving long-term customer value, retention, and growth. As a Principal Customer Success Manager (based in the UK), you will own and lead a strategically important portfolio of customers, acting as a trusted advisor to senior and executive-level stakeholders. This is a senior individual contributor role for an experienced Customer Success professional with a strong SaaS background, excellent commercial acumen, and the ability to influence complex customer environments. You will drive measurable outcomes for customers, maximize adoption of the M-Files platform, and identify opportunities to expand and deepen customer partnerships. In addition to managing your own portfolio, you will contribute to the evolution of Customer Success practices at M-Files by sharing best practices, mentoring peers, and acting as a senior voice of the customer internally. What you'll do Own and grow a portfolio of strategic enterprise and upper mid-market customers, ensuring long-term success, retention, and expansion Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement Identify and drive upsell and cross-sell opportunities in close collaboration with Sales Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services Bring structured customer feedback and insights into the organization to influence product direction and service improvements Support the development of Customer Success best practices and mentor other team members where appropriate Key success metrics Gross retention and churn reduction Net revenue retention through upsell and cross-sell Customer satisfaction, advocacy, and referenceability Platform adoption, usage, and demonstrated business value What We're Looking For Minimum 6-8 years of proven experience in Customer Success Management, or Strategic Account Management Strong, hands on experience working in a SaaS environment Demonstrated success in managing complex, long term customer relationships and driving renewals, upsell, and cross sell Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors Demonstrated proactive, analytical, and strategic approach to managing and growing a portfolio of customer accounts, with the ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and effectively manage escalations to ensure customer satisfaction and long term value realization. Strong commercial mindset with the ability to identify expansion opportunities and manage risk Excellent communication, negotiation, and relationship building skills Experience with IT system implementations and enterprise software solutions is a plus Fluency in English (spoken and written) is required Fluency in French (both written and spoken) will be an advantage Comfortable working independently in a senior, remote role The position is fully remote within the UK, with occasional travel as required. Must be based in the United Kingdom (relocation is not offered) Why M-Files? M-Files is a fast-growing, global SaaS company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will help shape the future of knowledge work automation while working with advanced, AI driven technology that delivers tangible business value. You'll have real influence over customer outcomes and long term growth, supported by a collaborative, international culture that values learning and development. We offer a flexible, remote first work environment where you can grow your expertise and make a meaningful impact. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than March 22nd, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
Domestic Abuse Practitioner- Accommodation JOB TITLE: Domestic Abuse Parenting Support and Group Facilitator SALARY: £ 28-30K RESPONSIBLE TO: Accommodation Manager HOURS: 37.5 flexible working between hours of 8am 6pm Monday to Friday Annual Leave: 30 days pro-rata + Bank Holidays Pension: 6% employer s contribution Health Benefits: Health Care Cash Plan Employment Mental Wellbeing Scheme Flexible working hours according to the needs of the project. Evening and weekend work as required. Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the CEO. The post is based within Pennine Domestic Abuse Partnership (Pdap) N.B. The organisation refers to the Pennine Domestic Abuse Partnership. Overall Objectives To support women who have been subjected to domestic abuse, so called honor-based abuse and or forced marriage to navigate the barriers faced in their journey to recovery. To provide holistic and trauma-informed support to women residing across Pdap s refuge services who have experienced domestic abuse. The post will have a strong emphasis on supporting empowerment through one to one and group-based activities. This role will deliver targeted interventions, facilitate group activities that promote confidence and self-efficacy, and provide flexible, ad hoc support to a small caseload of women. The successful applicant will embody the Pdap values and keep the client at the heart of everything they do. Particular Tasks of the Postholder The postholder will provide client-centred support and advocate for victims of domestic abuse by; 1. Providing bespoke 1 to 1 support sessions: • Provide one-to-one support tailored to the needs of women affected by domestic abuse. • Help women rebuild post-abuse. • Complete support plans with women to ascertain their needs and work with them to achieve their goals • To support women to access housing and other key services • To ensure women have the means to live independently including support to access finance and education 2. Facilitating Group Activities • Alongside the wider DAP team to design and facilitate a regular programme of group activities aimed at building confidence, skills, and emotional wellbeing. • Promote peer support, personal development, and recovery through workshops on topics such as self-esteem, healthy relationships, assertiveness, and life skills. • Encourage participation and co-production by involving women in planning and leading group sessions where appropriate. 3. Individual Support • Hold a small, manageable caseload and provide responsive, ad hoc support as needed. • Conduct holistic, trauma-informed assessments, support plans and safety planning. • Empower women to make informed choices and access relevant services (e.g. legal, housing, benefits, health). • Advocate on behalf of residents where necessary to ensure their rights and needs are met. 4. Partnership and Safeguarding • Work closely with external agencies (e.g. social services, schools, health professionals) to ensure coordinated support. • Proactively contribute to multi-agency safeguarding and risk management procedures. • Maintain accurate records and case notes in line with organisational policies and confidentiality standards • To adhere to defined service standards and accreditation frameworks and remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice Organisational Development To ensure the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of services To participate in, and support organisational policy development and implementation To embrace Pdap s approach to continuous improvement Internal and External Liaison and Engagement To promote Pdap ethos and values across the organisation To liaise with other agencies on behalf of clients, the organisation and volunteers and represent the wider complexities of those experiencing domestic abuse To represent Pdap operationally where required. To develop and maintain good positive working relationships with relevant agencies and professionals To attend and participate positively in relevant meetings, training, supervision and annual appraisals. Other To work as part of a team to ensure the health and safety elements of the accommodation are undertaken To undertake other related duties required by your manager, the Senior Leadership Team and Board of Trustees To keep up-to-date with national and local government decisions, policy and agendas pertinent to domestic abuse and Pdap, implement this learning to develop services and enhance the work Pdap carry out, also disseminate learning, knowledge and awareness to colleagues To undertake all other reasonable tasks requested by the senior leadership team To take part in Pdap out of hours on-call rota It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time Person Specification Knowledge You will be required to: Essential: • Minimum 2 years experience of working with vulnerable adults or children. • To have demonstrable safeguarding experience and be willing to undertake an enhanced DBS. • Knowledge of the impact of domestic abuse women • Minimum Level 3 qualification or substantial relevant experience in a related field with additional proof of continuing professional development • Strong interpersonal skills and the ability to build trust and rapport quickly. • Ability to work independently and as part of a team. • Understanding of safeguarding and child protection procedures. • Strong organisational, report writing and communication skills, both written and in person • Knowledge and experience of working with women and children from different backgrounds and a commitment to equitable practice. • Experience working in partnership with key organisations relating to safeguarding and multi-agency working Desirable: • Relevant qualification (e.g. social work, psychology, health and social care, IDVA training). • Experience delivering group work or educational sessions. • Can speak one or more of the community languages within Kirklees • Experience working with children or families in a domestic abuse setting or within the community • Knowledge of trauma-informed approaches and strength-based models. • Knowledge of case management systems Additional Information: • An enhanced DBS check will be required for this role. • A full clean driving license is required for this role • Occasional evening or weekend work may be required. • Ongoing training and professional development will be provided.
Mar 13, 2026
Full time
Domestic Abuse Practitioner- Accommodation JOB TITLE: Domestic Abuse Parenting Support and Group Facilitator SALARY: £ 28-30K RESPONSIBLE TO: Accommodation Manager HOURS: 37.5 flexible working between hours of 8am 6pm Monday to Friday Annual Leave: 30 days pro-rata + Bank Holidays Pension: 6% employer s contribution Health Benefits: Health Care Cash Plan Employment Mental Wellbeing Scheme Flexible working hours according to the needs of the project. Evening and weekend work as required. Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the CEO. The post is based within Pennine Domestic Abuse Partnership (Pdap) N.B. The organisation refers to the Pennine Domestic Abuse Partnership. Overall Objectives To support women who have been subjected to domestic abuse, so called honor-based abuse and or forced marriage to navigate the barriers faced in their journey to recovery. To provide holistic and trauma-informed support to women residing across Pdap s refuge services who have experienced domestic abuse. The post will have a strong emphasis on supporting empowerment through one to one and group-based activities. This role will deliver targeted interventions, facilitate group activities that promote confidence and self-efficacy, and provide flexible, ad hoc support to a small caseload of women. The successful applicant will embody the Pdap values and keep the client at the heart of everything they do. Particular Tasks of the Postholder The postholder will provide client-centred support and advocate for victims of domestic abuse by; 1. Providing bespoke 1 to 1 support sessions: • Provide one-to-one support tailored to the needs of women affected by domestic abuse. • Help women rebuild post-abuse. • Complete support plans with women to ascertain their needs and work with them to achieve their goals • To support women to access housing and other key services • To ensure women have the means to live independently including support to access finance and education 2. Facilitating Group Activities • Alongside the wider DAP team to design and facilitate a regular programme of group activities aimed at building confidence, skills, and emotional wellbeing. • Promote peer support, personal development, and recovery through workshops on topics such as self-esteem, healthy relationships, assertiveness, and life skills. • Encourage participation and co-production by involving women in planning and leading group sessions where appropriate. 3. Individual Support • Hold a small, manageable caseload and provide responsive, ad hoc support as needed. • Conduct holistic, trauma-informed assessments, support plans and safety planning. • Empower women to make informed choices and access relevant services (e.g. legal, housing, benefits, health). • Advocate on behalf of residents where necessary to ensure their rights and needs are met. 4. Partnership and Safeguarding • Work closely with external agencies (e.g. social services, schools, health professionals) to ensure coordinated support. • Proactively contribute to multi-agency safeguarding and risk management procedures. • Maintain accurate records and case notes in line with organisational policies and confidentiality standards • To adhere to defined service standards and accreditation frameworks and remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice Organisational Development To ensure the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of services To participate in, and support organisational policy development and implementation To embrace Pdap s approach to continuous improvement Internal and External Liaison and Engagement To promote Pdap ethos and values across the organisation To liaise with other agencies on behalf of clients, the organisation and volunteers and represent the wider complexities of those experiencing domestic abuse To represent Pdap operationally where required. To develop and maintain good positive working relationships with relevant agencies and professionals To attend and participate positively in relevant meetings, training, supervision and annual appraisals. Other To work as part of a team to ensure the health and safety elements of the accommodation are undertaken To undertake other related duties required by your manager, the Senior Leadership Team and Board of Trustees To keep up-to-date with national and local government decisions, policy and agendas pertinent to domestic abuse and Pdap, implement this learning to develop services and enhance the work Pdap carry out, also disseminate learning, knowledge and awareness to colleagues To undertake all other reasonable tasks requested by the senior leadership team To take part in Pdap out of hours on-call rota It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time Person Specification Knowledge You will be required to: Essential: • Minimum 2 years experience of working with vulnerable adults or children. • To have demonstrable safeguarding experience and be willing to undertake an enhanced DBS. • Knowledge of the impact of domestic abuse women • Minimum Level 3 qualification or substantial relevant experience in a related field with additional proof of continuing professional development • Strong interpersonal skills and the ability to build trust and rapport quickly. • Ability to work independently and as part of a team. • Understanding of safeguarding and child protection procedures. • Strong organisational, report writing and communication skills, both written and in person • Knowledge and experience of working with women and children from different backgrounds and a commitment to equitable practice. • Experience working in partnership with key organisations relating to safeguarding and multi-agency working Desirable: • Relevant qualification (e.g. social work, psychology, health and social care, IDVA training). • Experience delivering group work or educational sessions. • Can speak one or more of the community languages within Kirklees • Experience working with children or families in a domestic abuse setting or within the community • Knowledge of trauma-informed approaches and strength-based models. • Knowledge of case management systems Additional Information: • An enhanced DBS check will be required for this role. • A full clean driving license is required for this role • Occasional evening or weekend work may be required. • Ongoing training and professional development will be provided.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Mar 12, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R34 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R34 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support. This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence. We are looking for a skilled, values driven IDVA who is committed to challenging inequality, reducing harm, and improving safety for adults and children affected by domestic abuse. You will bring relevant professional experience, strong skills in assessment, engagement, safety planning and communication, and the ability to work safely in complex and high risk situations. We are seeking people who can hold clear boundaries and accountability while offering empathy, curiosity and respect. You will work in a trauma informed, survivor centred and strengths based way, recognising each survivor as the expert in their own life. You will understand how gendered power, oppression and structural barriers shape survivors experiences, and you will be confident applying these principles in your practice. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 23 March 2026 Interview Date: 31 March 2026
Mar 12, 2026
Full time
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support. This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence. We are looking for a skilled, values driven IDVA who is committed to challenging inequality, reducing harm, and improving safety for adults and children affected by domestic abuse. You will bring relevant professional experience, strong skills in assessment, engagement, safety planning and communication, and the ability to work safely in complex and high risk situations. We are seeking people who can hold clear boundaries and accountability while offering empathy, curiosity and respect. You will work in a trauma informed, survivor centred and strengths based way, recognising each survivor as the expert in their own life. You will understand how gendered power, oppression and structural barriers shape survivors experiences, and you will be confident applying these principles in your practice. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 23 March 2026 Interview Date: 31 March 2026
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R36 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG22R36 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG23R35 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG23R35 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Income Recovery & Enforcement Officer Permanent Full-Time (35 hours) Salary: 32,881 (London) / 28,886 (Regional) Location: London or Manchester Working Pattern: Hybrid 1-2 days a week after training Make an Impact in Arrears Recovery & Enforcement We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income. Key Responsibilities Manage cases through the legal arrears process, including court preparation and enforcement action. Prepare witness statements and legal documentation. Act as key contact for external legal advocates. Make confident decisions on enforcement, balancing risk and customer impact. Meet call and case targets within a high-volume environment. Provide advice and signposting to support tenancy sustainment. Work collaboratively with Housing, Finance and Legal teams. About You Experience in housing arrears recovery and legal enforcement through to eviction. Confident decision-maker in a fast-paced environment. Strong customer service and negotiation skills. Knowledge of welfare benefits and tenancy arrears processes. Organised, resilient, and able to manage a busy caseload independently. Benefits Excellent pension (up to 6% double contribution) 28 days annual leave rising to 31 + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Hybrid working If you're ready to take ownership of complex cases and make a real difference, apply today.
Mar 11, 2026
Full time
Income Recovery & Enforcement Officer Permanent Full-Time (35 hours) Salary: 32,881 (London) / 28,886 (Regional) Location: London or Manchester Working Pattern: Hybrid 1-2 days a week after training Make an Impact in Arrears Recovery & Enforcement We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income. Key Responsibilities Manage cases through the legal arrears process, including court preparation and enforcement action. Prepare witness statements and legal documentation. Act as key contact for external legal advocates. Make confident decisions on enforcement, balancing risk and customer impact. Meet call and case targets within a high-volume environment. Provide advice and signposting to support tenancy sustainment. Work collaboratively with Housing, Finance and Legal teams. About You Experience in housing arrears recovery and legal enforcement through to eviction. Confident decision-maker in a fast-paced environment. Strong customer service and negotiation skills. Knowledge of welfare benefits and tenancy arrears processes. Organised, resilient, and able to manage a busy caseload independently. Benefits Excellent pension (up to 6% double contribution) 28 days annual leave rising to 31 + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Hybrid working If you're ready to take ownership of complex cases and make a real difference, apply today.
About NCT NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we ve supported millions of people on their unique journey into parenthood. While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. About the role Our Hartlepool Parent Support project is commissioned by Hartlepool Council, to offer infant feeding support across the region in both community and hospital settings and perinatal mental health support throughout the region. Support is delivered by staff and volunteer peer supporters. We are seeking a capable Perinatal Mental Health Project Leader who is passionate about supporting parents to lead on this project. This role is home-based but will include travel across the Hartlepool region (expenses will be reimbursed). Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include: • Leading on perinatal peer support across the Town. • Managing the volunteers • Having a good working knowledge and understanding of the local demographics in the Hartlepool area and ensuring all services are accessible and inclusive. • Engaging with communities through networking with other local organisations. • The Confidence to network with and occasionally present to local clinical and partner agencies across maternity and mental health sectors to integrate the services into local pathways and build relationships with the profile of the service. You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project you must be able to confidently prioritise your own work, be highly organised and able to work independently. Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills including Outlook, Word and Excel and you must have good attention to detail. It is essential for this post that you undertake the training to become an Parents in Mind Peer Supporter. This requires lived experience. The training can be undertaken within your working hours. The role is 25 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hartlepool will be required. About you You will: • Are you willing to undertake our Peer Supporter training? (Requires lived Experience) • Can you work at pace and juggle a number of different priorities? • Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing? • Do you want to join an amazing Charity that supports parents across the UK? • Would you like to be part of an amazing team of passionate staff? Our Benefits What we offer you We value our team and offer fantastic benefits to support your well-being and professional growth: 30 days annual leave (excluding Bank Holidays) Pension matched up to 5% Flexible working options to suit your lifestyle Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more Cycle to work scheme to support sustainable commuting Life Assurance for peace of mind Free eye test for all staff, with further discounts Blue Light discount card How to apply At NCT, we re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we re here to support you. Ready to make a difference? Apply now and be part of something truly special. If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Further details available on our website.
Mar 11, 2026
Full time
About NCT NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we ve supported millions of people on their unique journey into parenthood. While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. About the role Our Hartlepool Parent Support project is commissioned by Hartlepool Council, to offer infant feeding support across the region in both community and hospital settings and perinatal mental health support throughout the region. Support is delivered by staff and volunteer peer supporters. We are seeking a capable Perinatal Mental Health Project Leader who is passionate about supporting parents to lead on this project. This role is home-based but will include travel across the Hartlepool region (expenses will be reimbursed). Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include: • Leading on perinatal peer support across the Town. • Managing the volunteers • Having a good working knowledge and understanding of the local demographics in the Hartlepool area and ensuring all services are accessible and inclusive. • Engaging with communities through networking with other local organisations. • The Confidence to network with and occasionally present to local clinical and partner agencies across maternity and mental health sectors to integrate the services into local pathways and build relationships with the profile of the service. You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project you must be able to confidently prioritise your own work, be highly organised and able to work independently. Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills including Outlook, Word and Excel and you must have good attention to detail. It is essential for this post that you undertake the training to become an Parents in Mind Peer Supporter. This requires lived experience. The training can be undertaken within your working hours. The role is 25 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hartlepool will be required. About you You will: • Are you willing to undertake our Peer Supporter training? (Requires lived Experience) • Can you work at pace and juggle a number of different priorities? • Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing? • Do you want to join an amazing Charity that supports parents across the UK? • Would you like to be part of an amazing team of passionate staff? Our Benefits What we offer you We value our team and offer fantastic benefits to support your well-being and professional growth: 30 days annual leave (excluding Bank Holidays) Pension matched up to 5% Flexible working options to suit your lifestyle Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more Cycle to work scheme to support sustainable commuting Life Assurance for peace of mind Free eye test for all staff, with further discounts Blue Light discount card How to apply At NCT, we re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we re here to support you. Ready to make a difference? Apply now and be part of something truly special. If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Further details available on our website.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Mar 11, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG24R36 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 10, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG24R36 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG16R30 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 10, 2026
Full time
Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK. This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting. We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. Representing clients in Tribunals and hearing and contested cases at tribunal Preparation of cases, write up and running trials in court Provide clear assessment of client cases, and identify and manage risks to the client including cost implications Representing client interests wholly and presenting all legal arguments relevant Person Specification Advocacy experience, ideally within employment law Experience of representation in employment tribunal cases Professional qualification preferred but not essential Hold a full valid driving licence, and can work with autonomy and independently Ability to work under pressure INDFIR 47475BG16R30 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Posted Friday 6 March 2026 at 06:00 Expires Sunday 22 March 2026 at 04:59 Quotient Sciences: Molecule to Cure. Fast. Quotient Sciences is a leading drug development and manufacturing accelerator, helping biotech and pharma companies bring new medicines to patients faster. With over 35 years of experience and a track record of success, we provide Drug Product (CDMO) and Clinical (CRO) services across the entire development pathway, including formulation development, clinical pharmacology, clinical trials, and commercial product manufacturing. Our proprietary and disruptive platform - "Translational Pharmaceutics " - integrates Drug Product Manufacturing and Clinical Testing to eliminate silos in the drug development process. This in turn reduces costs, improves outcomes, and significantly accelerates drug development times. Why join us: Because every day counts when bringing new medicines to patients. Our 1,000+ experts across the US, UK, and beyond are united by science, agility, and a culture that turns ideas into impact-fast. The Role This is a fantastic opportunity to join our Regulatory Affairs team as a Regulatory Affairs Associate. Clinical trials are highly regulated and must be conducted to the highest standards of safety, science and ethics. Before each clinical trial starts, it must be reviewed and approved by the Medicines and Healthcare products Regulatory Agency (MHRA) and an independent ethics committee; approval from the Administration of Radioactive Substances Advisory Committee (ARSAC) is also needed if the trial involves exposure to ionising radiation. Meticulous records must be kept to demonstrate compliance with regulations and international guidance. Our Regulatory Affairs team is responsible for obtaining and maintaining approval for our trials and for providing strategic regulatory advice to our clients. We support the fast-paced, early phase clinical trials of potential new medicines conducted in our Nottingham clinical unit. In this role, you will be an integral part of the Regulatory Affairs team, supporting our Regulatory Affairs Officers and Managers in obtaining and maintaining approvals from the MHRA, ethics committees and ARSAC. As a Regulatory Affairs Associate, you will be principally responsible for: Creating and reviewing Quotient and client submission documents; Preparing, compiling and coordinating clinical trial applications to the MHRA and ethics committees; Assisting with clinical trial submissions to the Administration of Radioactive Substances Advisory Committee (ARSAC); Liaising with ethics committees to ensure timely approval; Assisting with post submission and post approval activities, including responding to questions from the authorities, making amendments to trials, submitting reports to the authorities, and end of trial activities; Ensuring that comprehensive and accurate records are retained in our investigator site file; Supporting the team in maintenance of standard operating procedures and other ad hoc duties; Developing your knowledge of the UK regulations and guidelines on clinical trials. The Candidate This is an entry-level role in Regulatory Affairs. The successful candidate will be educated to degree level in a life science subject and wish to pursue a career in Regulatory Affairs within the pharmaceutical industry. Other skills and experience required: Strong written and verbal communication skills and the ability to liaise and negotiate with ethics committees; Able to communicate with, and present effectively to, internal project teams and clients where required; Able to convey and present scientific information clearly and logically in lay language; Able to interpret and practically apply regulations and guidelines; Good problem-solving and decision-making skills; Excellent organisational skills and able to work independently, managing your own workload effectively across several projects simultaneously; Able to work to tight deadlines and under pressure; Able to work to high quality standards with excellent attention to detail; Good teamwork, able to build constructive relationships within the team and the company and externally; Previous experience of working within clinical research or a Contract Research Organisation would be an advantage, but is not essential, as full training will be given. Applicants must have the right to work in the UK at the time of being offered employment. This role will be based at our site in Nottingham, with some home working. To apply, submit a CV and a cover letter. Please note that this position is not eligible for sponsorship under the UK points-based immigration system. If you require sponsorship, we will be unable to progress your application or make an offer of employment. As this is a permanent role, we are also unable to accept applications from candidates on a Graduate Visa. Application Requirements When applying for a position with Quotient Sciences to be able to work in our organization you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined. Our Commitment to Diversity, Equity and Inclusion Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organization. As a global employer, we recognize the value in having an organization that is a true reflection and representation of our society today. Specifically we will not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Mar 10, 2026
Full time
Posted Friday 6 March 2026 at 06:00 Expires Sunday 22 March 2026 at 04:59 Quotient Sciences: Molecule to Cure. Fast. Quotient Sciences is a leading drug development and manufacturing accelerator, helping biotech and pharma companies bring new medicines to patients faster. With over 35 years of experience and a track record of success, we provide Drug Product (CDMO) and Clinical (CRO) services across the entire development pathway, including formulation development, clinical pharmacology, clinical trials, and commercial product manufacturing. Our proprietary and disruptive platform - "Translational Pharmaceutics " - integrates Drug Product Manufacturing and Clinical Testing to eliminate silos in the drug development process. This in turn reduces costs, improves outcomes, and significantly accelerates drug development times. Why join us: Because every day counts when bringing new medicines to patients. Our 1,000+ experts across the US, UK, and beyond are united by science, agility, and a culture that turns ideas into impact-fast. The Role This is a fantastic opportunity to join our Regulatory Affairs team as a Regulatory Affairs Associate. Clinical trials are highly regulated and must be conducted to the highest standards of safety, science and ethics. Before each clinical trial starts, it must be reviewed and approved by the Medicines and Healthcare products Regulatory Agency (MHRA) and an independent ethics committee; approval from the Administration of Radioactive Substances Advisory Committee (ARSAC) is also needed if the trial involves exposure to ionising radiation. Meticulous records must be kept to demonstrate compliance with regulations and international guidance. Our Regulatory Affairs team is responsible for obtaining and maintaining approval for our trials and for providing strategic regulatory advice to our clients. We support the fast-paced, early phase clinical trials of potential new medicines conducted in our Nottingham clinical unit. In this role, you will be an integral part of the Regulatory Affairs team, supporting our Regulatory Affairs Officers and Managers in obtaining and maintaining approvals from the MHRA, ethics committees and ARSAC. As a Regulatory Affairs Associate, you will be principally responsible for: Creating and reviewing Quotient and client submission documents; Preparing, compiling and coordinating clinical trial applications to the MHRA and ethics committees; Assisting with clinical trial submissions to the Administration of Radioactive Substances Advisory Committee (ARSAC); Liaising with ethics committees to ensure timely approval; Assisting with post submission and post approval activities, including responding to questions from the authorities, making amendments to trials, submitting reports to the authorities, and end of trial activities; Ensuring that comprehensive and accurate records are retained in our investigator site file; Supporting the team in maintenance of standard operating procedures and other ad hoc duties; Developing your knowledge of the UK regulations and guidelines on clinical trials. The Candidate This is an entry-level role in Regulatory Affairs. The successful candidate will be educated to degree level in a life science subject and wish to pursue a career in Regulatory Affairs within the pharmaceutical industry. Other skills and experience required: Strong written and verbal communication skills and the ability to liaise and negotiate with ethics committees; Able to communicate with, and present effectively to, internal project teams and clients where required; Able to convey and present scientific information clearly and logically in lay language; Able to interpret and practically apply regulations and guidelines; Good problem-solving and decision-making skills; Excellent organisational skills and able to work independently, managing your own workload effectively across several projects simultaneously; Able to work to tight deadlines and under pressure; Able to work to high quality standards with excellent attention to detail; Good teamwork, able to build constructive relationships within the team and the company and externally; Previous experience of working within clinical research or a Contract Research Organisation would be an advantage, but is not essential, as full training will be given. Applicants must have the right to work in the UK at the time of being offered employment. This role will be based at our site in Nottingham, with some home working. To apply, submit a CV and a cover letter. Please note that this position is not eligible for sponsorship under the UK points-based immigration system. If you require sponsorship, we will be unable to progress your application or make an offer of employment. As this is a permanent role, we are also unable to accept applications from candidates on a Graduate Visa. Application Requirements When applying for a position with Quotient Sciences to be able to work in our organization you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined. Our Commitment to Diversity, Equity and Inclusion Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organization. As a global employer, we recognize the value in having an organization that is a true reflection and representation of our society today. Specifically we will not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Caseworker - Sexual Violence Location: Aylesbury (Hybrid) Hours: 37.5 hours a week (5 days) Salary: £28,000 £30,000 (FTE) per annum Contract: Permanent Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future, and we inspire others to do the same, creating safer, more inclusive communities. Role Description To provide holistic support to anyone who has experienced sexual violence and to identify and engage with these individuals on a one-to-one basis, enabling them to access services and make positive, empowering choices. Responsibilities: To provide support to service users who have experienced sexual violence. To provide support to the facilitation of group work within the service. To provide group work interventions on a 1-2-1 basis where the service user is unable to access groups. To lead on providing service users information sessions and informal group activities / events. To independently manage a small caseload of adult client cases, providing practical and emotional support. To conduct risk assessments, do case management and safety planning in partnership with other key agencies. To advocate in a range of settings on behalf of the service user and working towards them being their own best advocate. To help service users to make informed choices about their future options. Skills, Knowledge and Abilities Essential: Experience of direct support work with victims or other vulnerable people including providing emotional and practical support. Excellent Caseworker with good assessment, motivational and empowerment skills. Organising, prioritising, risk management and problem-solving skills. Experience of working cooperatively and effectively in a team. Willingness to be able to work flexible hours when necessary and be part of an on-call rota. Excellent communication and interpersonal skills including presentation skills. PC literate (Word, Excel, PowerPoint, Outlook). Compassionate towards the individuals the service supports. A driving licence and own transport. Sensitivity to cultural differences and the ability to work in diverse settings and with people with diverse needs. Good knowledge of a full range of civil, criminal and practical options available to service users. Good knowledge of restorative interventions or ability to learn them and make use of them with appropriate service users. Knowledge and skills to operate within a trauma informed approach. Ability to provide non-judgemental, non-directive and confidential support to service users in crisis. A clear understanding of the gendered nature of some crime types, and a clear understanding of how different crime types disproportionately affect different groups of people. A commitment to working within an equality and diversity framework and an awareness of barriers to accessing support. Desirable: Ability to determine strategies, outcomes and opportunities to develop the role. Experience and knowledge of exploitation and modern-day slavery, sexual violence and other complex issues. Experience of working with groups with multiple complex needs. Mental Health Awareness including the impact on an individual and the services available. Have an ISVA qualification or be prepared to undertake training. Knowledge of domestic abuse at least level 2 DASH training. Awareness of differing counselling approaches. For this role you will also need: The ability to travel within Thames Valley and occasionally the surrounding areas. To be free from any criminal conviction which would conflict with the responsibilities of the post. You will be required to have a DBS Enhanced disclosure or a portable DBS. To be able to deal with all information on a confidential basis and understand data protection requirements. A driving licence and your own vehicle. To have Citizenship of the UK or have entitlement to work in the UK. Thames Valley Partnership trading as Hope After Harm is an equal opportunities employer. The aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Mar 10, 2026
Full time
Caseworker - Sexual Violence Location: Aylesbury (Hybrid) Hours: 37.5 hours a week (5 days) Salary: £28,000 £30,000 (FTE) per annum Contract: Permanent Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future, and we inspire others to do the same, creating safer, more inclusive communities. Role Description To provide holistic support to anyone who has experienced sexual violence and to identify and engage with these individuals on a one-to-one basis, enabling them to access services and make positive, empowering choices. Responsibilities: To provide support to service users who have experienced sexual violence. To provide support to the facilitation of group work within the service. To provide group work interventions on a 1-2-1 basis where the service user is unable to access groups. To lead on providing service users information sessions and informal group activities / events. To independently manage a small caseload of adult client cases, providing practical and emotional support. To conduct risk assessments, do case management and safety planning in partnership with other key agencies. To advocate in a range of settings on behalf of the service user and working towards them being their own best advocate. To help service users to make informed choices about their future options. Skills, Knowledge and Abilities Essential: Experience of direct support work with victims or other vulnerable people including providing emotional and practical support. Excellent Caseworker with good assessment, motivational and empowerment skills. Organising, prioritising, risk management and problem-solving skills. Experience of working cooperatively and effectively in a team. Willingness to be able to work flexible hours when necessary and be part of an on-call rota. Excellent communication and interpersonal skills including presentation skills. PC literate (Word, Excel, PowerPoint, Outlook). Compassionate towards the individuals the service supports. A driving licence and own transport. Sensitivity to cultural differences and the ability to work in diverse settings and with people with diverse needs. Good knowledge of a full range of civil, criminal and practical options available to service users. Good knowledge of restorative interventions or ability to learn them and make use of them with appropriate service users. Knowledge and skills to operate within a trauma informed approach. Ability to provide non-judgemental, non-directive and confidential support to service users in crisis. A clear understanding of the gendered nature of some crime types, and a clear understanding of how different crime types disproportionately affect different groups of people. A commitment to working within an equality and diversity framework and an awareness of barriers to accessing support. Desirable: Ability to determine strategies, outcomes and opportunities to develop the role. Experience and knowledge of exploitation and modern-day slavery, sexual violence and other complex issues. Experience of working with groups with multiple complex needs. Mental Health Awareness including the impact on an individual and the services available. Have an ISVA qualification or be prepared to undertake training. Knowledge of domestic abuse at least level 2 DASH training. Awareness of differing counselling approaches. For this role you will also need: The ability to travel within Thames Valley and occasionally the surrounding areas. To be free from any criminal conviction which would conflict with the responsibilities of the post. You will be required to have a DBS Enhanced disclosure or a portable DBS. To be able to deal with all information on a confidential basis and understand data protection requirements. A driving licence and your own vehicle. To have Citizenship of the UK or have entitlement to work in the UK. Thames Valley Partnership trading as Hope After Harm is an equal opportunities employer. The aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
Mar 10, 2026
Full time
Key Responsibilities (not limited to) In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation. Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences. Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works. Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings. Co-ordinate resident engagement requirements at site level. Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities. Assist with the collation of technical information required as part of response to resident enquiries and complaints. Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system. Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record. Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services. Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER. Maintain trackers for compliance and building safety related remedial and improvement actions. Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate. When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case. Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings. Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes. Key Values ValueBehaviours Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf. RespectYou treat people with respect independent of their status or disagreement with you. InnovationYou challenge prevailing assumptions when warranted and suggest better approaches. CollaborationYou unite to support each other's ideas - even if you see it slightly differently. CommunicationYou share information openly and proactively. Qualifications, Experience and Role Requirements Essential Technical awareness of building safety and compliance legislation and best practice Knowledge of SFG20 standards and how these are practically delivered to residential buildings Extensive experience of utilising the full Microsoft Office suite Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting Previous experience of records management A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building Excellent verbal and written communication skills Strong interpersonal skills to build effective relationships internally and externally Strong IT skills that have been applied in a previous building safety / facilities management role Proficiency for absorbing new information and the ability to share that knowledge with others Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met Ability to work independently and manage your own schedule Strong attention to detail Proactive and helpful attitude Ability and willingness to visit properties across the UK as required Desirable NEBOSH Level 3 Certificate in Fire Safety or equivalent Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body Good knowledge of compliance requirements for facilities management operations (hard and soft services) Knowledge of pass / fail criteria for passive fire protection systems A sound understanding of the workings of active fire safety systems Experience of undertaking building safety audits in high-rise multi occupied residential buildings Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards Ability to manage contractors effectively ensuring required outputs and best value for the business Strong negotiation skills
