easywebrecruitment.com
Stockton-on-tees, County Durham
A place to make things happen Salary : £40,200 per annum Location : North East. Patch covering Middlesborough, Stockton, Hartlepool, Sunderland, Bishop Auckland, East Cleveland, Harrogate & York depending on location of successful applicant. Contact Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm plus on call as required. They believe everyone should have a safe and affordable place to call home. It s this belief that drives everything they do and inspires them to go above and beyond for their customers. They pride themselves in understanding their needs and delivering the best customer service, every time. They're also proud to be at the forefront of change. They're on a journey of transformation, finding new ways to support their customers - and their people. If you re looking for a career where you can learn new skills, try new things and shape your future, there s a place for you with their organisation. About the role As a Maintenance Surveyor, you ll deliver repairs and voids maintenance services for up to 1,100 properties across your region, collaborating with their teams and contractors to provide their customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure their property services are constantly improving. The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on their bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold their Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner. In line with Awaab s Law, you ll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk. Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to their mission of providing quality homes and services. Salary The spot salary for the Maintenance Surveyor post is £40,200 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus an additional essential user car allowance starting at £1,250 per annum. About yo u You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you ll be travelling around their different sites, you ll also need a full UK driving licence and access to a vehicle. Successful candidates will be subject to a DBS check. They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. They're committed to making their recruitment process accessible and inclusive. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Maintenance Surveyor, Repairs Surveyor, Voids Surveyor, Building Surveyor, Property Surveyor, Housing Maintenance Surveyor, Disrepair Surveyor, Damp & Mould Surveyor, Voids & Repairs Officer, etc. REF-
Mar 03, 2026
Full time
A place to make things happen Salary : £40,200 per annum Location : North East. Patch covering Middlesborough, Stockton, Hartlepool, Sunderland, Bishop Auckland, East Cleveland, Harrogate & York depending on location of successful applicant. Contact Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm plus on call as required. They believe everyone should have a safe and affordable place to call home. It s this belief that drives everything they do and inspires them to go above and beyond for their customers. They pride themselves in understanding their needs and delivering the best customer service, every time. They're also proud to be at the forefront of change. They're on a journey of transformation, finding new ways to support their customers - and their people. If you re looking for a career where you can learn new skills, try new things and shape your future, there s a place for you with their organisation. About the role As a Maintenance Surveyor, you ll deliver repairs and voids maintenance services for up to 1,100 properties across your region, collaborating with their teams and contractors to provide their customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure their property services are constantly improving. The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on their bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold their Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner. In line with Awaab s Law, you ll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk. Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to their mission of providing quality homes and services. Salary The spot salary for the Maintenance Surveyor post is £40,200 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus an additional essential user car allowance starting at £1,250 per annum. About yo u You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you ll be travelling around their different sites, you ll also need a full UK driving licence and access to a vehicle. Successful candidates will be subject to a DBS check. They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. They're committed to making their recruitment process accessible and inclusive. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Maintenance Surveyor, Repairs Surveyor, Voids Surveyor, Building Surveyor, Property Surveyor, Housing Maintenance Surveyor, Disrepair Surveyor, Damp & Mould Surveyor, Voids & Repairs Officer, etc. REF-
Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager. Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service. To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience
Mar 03, 2026
Seasonal
Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager. Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service. To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience
We have a fantastic opportunity for a Voids Supervisor to join our maintenance team in Canning Town, London. This team delivers a first-class repairs service on behalf of our social housing client. As Voids Supervisor you will manage and coordinate all void property works, ensuring properties are turned around quickly, safely, and to a high standard in preparation for new tenancies. Rydon Maintenance is a provider of responsive/reactive repairs, planned maintenance, voids and small works projects for social housing and public sector buildings across the UK. For over 40 years, we've recruited talented and innovative people to maintain homes, hospitals, care homes and more. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose Job Purpose As Voids Supervisor you will oversee the end-to-end management of void properties, ensuring properties are turned around efficiently and cost-effectively, minimising void periods, and maintaining high standards of quality and compliance. Key Responsibilities include; Manage the voids process from tenancy termination to re-let, ensuring timely and cost-efficient property turnaround. Coordinate inspections, repairs, and maintenance works required to bring void properties up to a re-let standard. Liaise with contractors, internal maintenance teams, and housing officers to ensure timely delivery of void works. Monitor and report on key performance indicators (KPIs) such as void turnaround time, cost, and property condition. Develop and implement strategies to reduce re-let times. Manage budgets and ensure cost control measures are in place and adhered to. Ensure compliance with all health and safety regulations, housing standards, and legislative requirements. Maintain accurate records of voids and produce regular reports for senior management. We will provide; A competitive starting salary Company van and fuel card. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business By joining Rydon, you become part of a talented, dedicated team and this is an exciting and varied role with an excellent opportunity to develop and grow within our highly regarded team. Experience Required Proven experience in voids or property management, preferably within social housing Trade background (e.g., plumbing, carpentry) or construction-related qualification is often advantageous. Strong knowledge of housing maintenance, voids processes, and re-let standards. SMSTS or SSSTS, CSCS Skill Card, H&S qualications such as First Aid Awareness Experience in managing contractors and in-house teams. Excellent project management, organisational, and communication skills. Strong analytical and problem-solving abilities. Ability to manage budgets and control costs effectively. Knowledge of relevant health and safety and housing regulations. Full UK driving licence Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application
Mar 02, 2026
Full time
We have a fantastic opportunity for a Voids Supervisor to join our maintenance team in Canning Town, London. This team delivers a first-class repairs service on behalf of our social housing client. As Voids Supervisor you will manage and coordinate all void property works, ensuring properties are turned around quickly, safely, and to a high standard in preparation for new tenancies. Rydon Maintenance is a provider of responsive/reactive repairs, planned maintenance, voids and small works projects for social housing and public sector buildings across the UK. For over 40 years, we've recruited talented and innovative people to maintain homes, hospitals, care homes and more. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose Job Purpose As Voids Supervisor you will oversee the end-to-end management of void properties, ensuring properties are turned around efficiently and cost-effectively, minimising void periods, and maintaining high standards of quality and compliance. Key Responsibilities include; Manage the voids process from tenancy termination to re-let, ensuring timely and cost-efficient property turnaround. Coordinate inspections, repairs, and maintenance works required to bring void properties up to a re-let standard. Liaise with contractors, internal maintenance teams, and housing officers to ensure timely delivery of void works. Monitor and report on key performance indicators (KPIs) such as void turnaround time, cost, and property condition. Develop and implement strategies to reduce re-let times. Manage budgets and ensure cost control measures are in place and adhered to. Ensure compliance with all health and safety regulations, housing standards, and legislative requirements. Maintain accurate records of voids and produce regular reports for senior management. We will provide; A competitive starting salary Company van and fuel card. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business By joining Rydon, you become part of a talented, dedicated team and this is an exciting and varied role with an excellent opportunity to develop and grow within our highly regarded team. Experience Required Proven experience in voids or property management, preferably within social housing Trade background (e.g., plumbing, carpentry) or construction-related qualification is often advantageous. Strong knowledge of housing maintenance, voids processes, and re-let standards. SMSTS or SSSTS, CSCS Skill Card, H&S qualications such as First Aid Awareness Experience in managing contractors and in-house teams. Excellent project management, organisational, and communication skills. Strong analytical and problem-solving abilities. Ability to manage budgets and control costs effectively. Knowledge of relevant health and safety and housing regulations. Full UK driving licence Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application
SITE SUPERVISOR Location: Grantham Type: Full-time Permanent Salary: £36,000 - £38,000 per annum plus company van Our client, a leading social housing contractor, is seeking an experienced Supervisor to oversee maintenance and repair works across their housing contracts. This is a fantastic opportunity for someone with a strong background in social housing and property maintenance to step into a key leadership role. The Role: Supervising operatives and subcontractors delivering responsive and planned maintenance. Ensuring works are carried out to the highest standards, within agreed timescales and budgets. Carrying out quality checks and site inspections. Coordinating with tenants, housing officers, and the wider client team. Managing health & safety compliance across sites. Supporting the Project Manager in delivering KPIs and contract targets. About You: Proven supervisory experience within social housing maintenance or construction. Strong knowledge of repairs, voids, and planned works. Excellent leadership and organisational skills. Confident communicator, able to build strong relationships with both operatives and tenants. Understanding of health & safety and compliance within housing. IT literate with experience using works management systems. Desirable Qualifications: SSSTS / SMSTS Trade background (e.g., plumbing, carpentry, electrical) beneficial First Aid at Work certification email - (url removed)
Feb 27, 2026
Full time
SITE SUPERVISOR Location: Grantham Type: Full-time Permanent Salary: £36,000 - £38,000 per annum plus company van Our client, a leading social housing contractor, is seeking an experienced Supervisor to oversee maintenance and repair works across their housing contracts. This is a fantastic opportunity for someone with a strong background in social housing and property maintenance to step into a key leadership role. The Role: Supervising operatives and subcontractors delivering responsive and planned maintenance. Ensuring works are carried out to the highest standards, within agreed timescales and budgets. Carrying out quality checks and site inspections. Coordinating with tenants, housing officers, and the wider client team. Managing health & safety compliance across sites. Supporting the Project Manager in delivering KPIs and contract targets. About You: Proven supervisory experience within social housing maintenance or construction. Strong knowledge of repairs, voids, and planned works. Excellent leadership and organisational skills. Confident communicator, able to build strong relationships with both operatives and tenants. Understanding of health & safety and compliance within housing. IT literate with experience using works management systems. Desirable Qualifications: SSSTS / SMSTS Trade background (e.g., plumbing, carpentry, electrical) beneficial First Aid at Work certification email - (url removed)
A disrepair Surveyor in social housing inspects residential properties to assess reported defects such as damp, mould, leaks, and structural issues, identifying root causes and specifying appropriate remedial works. They ensure compliance while managing repairs, liaising with tenants and legal teams, and overseeing contractors to deliver timely and high-quality resolutions. Client Details One of the largest local authority housing providers in Birmingham manages and maintains a substantial portfolio of council homes, delivering affordable housing and essential repair services to tens of thousands of residents. The organisation is responsible for property maintenance, tenancy management, estate services, and ensuring homes meet statutory safety and quality standards across the city. Description Inspect and Diagnose Property Defects - Conduct detailed property inspections to assess reported disrepair issues (e.g., damp, mould, structural defects, leaks), identify root causes, and determine appropriate remedial actions in line with housing standards and legislation. Ensure Legal and Regulatory Compliance - Manage cases in accordance with relevant legislation such as the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, ensuring the landlord meets statutory repair obligations and avoids litigation risks. Prepare Technical Reports and Schedules of Works - Produce detailed survey reports, expert witness statements (if required), and specifications of works for contractors, ensuring repairs are clearly scoped, costed, and completed to required standards. Manage Contractors and Oversee Remedial Works - Monitor contractor performance, carry out post-inspection quality checks, and ensure works are completed within agreed timescales, budgets, and health & safety regulations. Liaise with Tenants and Legal Teams - Act as a key point of contact between tenants, housing officers, and legal representatives in disrepair claims, providing technical advice, supporting dispute resolution, and contributing to case management processes. Profile Strong Technical Knowledge - Demonstrates in-depth understanding of building construction, defects diagnosis, and relevant housing legislation, ensuring accurate assessments and practical repair solutions. Attention to Detail - Conducts thorough inspections, identifies root causes (not just symptoms), and produces clear, precise reports and schedules of work. Effective Communication Skills - Explains technical issues in plain language to residents, contractors, and stakeholders, while maintaining professionalism in sensitive situations. Problem-Solving Ability - Takes a proactive and analytical approach to resolving complex disrepair issues, balancing cost, compliance, and long-term asset performance. Organised and Accountable - Manages caseloads efficiently, meets deadlines, monitors contractor performance, and ensures works are completed to a high standard and in line with regulatory requirements. Job Offer Long term contract Competitive rate of pay Hybrid working
Feb 27, 2026
Seasonal
A disrepair Surveyor in social housing inspects residential properties to assess reported defects such as damp, mould, leaks, and structural issues, identifying root causes and specifying appropriate remedial works. They ensure compliance while managing repairs, liaising with tenants and legal teams, and overseeing contractors to deliver timely and high-quality resolutions. Client Details One of the largest local authority housing providers in Birmingham manages and maintains a substantial portfolio of council homes, delivering affordable housing and essential repair services to tens of thousands of residents. The organisation is responsible for property maintenance, tenancy management, estate services, and ensuring homes meet statutory safety and quality standards across the city. Description Inspect and Diagnose Property Defects - Conduct detailed property inspections to assess reported disrepair issues (e.g., damp, mould, structural defects, leaks), identify root causes, and determine appropriate remedial actions in line with housing standards and legislation. Ensure Legal and Regulatory Compliance - Manage cases in accordance with relevant legislation such as the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, ensuring the landlord meets statutory repair obligations and avoids litigation risks. Prepare Technical Reports and Schedules of Works - Produce detailed survey reports, expert witness statements (if required), and specifications of works for contractors, ensuring repairs are clearly scoped, costed, and completed to required standards. Manage Contractors and Oversee Remedial Works - Monitor contractor performance, carry out post-inspection quality checks, and ensure works are completed within agreed timescales, budgets, and health & safety regulations. Liaise with Tenants and Legal Teams - Act as a key point of contact between tenants, housing officers, and legal representatives in disrepair claims, providing technical advice, supporting dispute resolution, and contributing to case management processes. Profile Strong Technical Knowledge - Demonstrates in-depth understanding of building construction, defects diagnosis, and relevant housing legislation, ensuring accurate assessments and practical repair solutions. Attention to Detail - Conducts thorough inspections, identifies root causes (not just symptoms), and produces clear, precise reports and schedules of work. Effective Communication Skills - Explains technical issues in plain language to residents, contractors, and stakeholders, while maintaining professionalism in sensitive situations. Problem-Solving Ability - Takes a proactive and analytical approach to resolving complex disrepair issues, balancing cost, compliance, and long-term asset performance. Organised and Accountable - Manages caseloads efficiently, meets deadlines, monitors contractor performance, and ensures works are completed to a high standard and in line with regulatory requirements. Job Offer Long term contract Competitive rate of pay Hybrid working
Management Support Officer Temp to perm Based in Bedfordshire 16.00 per hour Post will provide essential administrative support to the Building & Technical Services Division. The postholder will work at an operational level, ensuring that operational objectives are developed and met. The postholder will be an integral part of the Business Support Team and will be focusing on the efficient provision of human resources and payroll focussed administration support. Postholder will work to agreed performance targets and service standards and will be responsible for identifying trends in their own performance and will be involved in recommending actions to increase the efficiency and productivity of the team. The postholder will work with set procedures but may need to work outside of these, where appropriate, in agreement of senior colleagues and managers. The postholder will be responsible for collation of reliable, accurate, and timely management information for senior colleagues and managers and will work collaboratively with all facets of the division and the wider HLS to ensure services are delivered in the most efficient, cost effective and customer focused manner. The postholder will need to organise their own workload in line with the requirements set by legislation and senior management including the need for flexible and responsive working. A variety of deadlines and competing demands will need to be met as required by the division and there will be, on occasion the need to attend meetings outside normal hours. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Follow defined administrative procedures in relation to providing essential administrative support to different business areas within the team to enable the business to meet its contractual obligations. This could mean carrying out a variety of tasks such as: managing the booking of electrical test and inspects and rewires, general administration support for the Voids and Projects team, the maintenance of training records, professional body & statutory corporate registrations. Ensure that staff are covered by effective registration for Gas safe, IEE, CSCS etc.
Feb 20, 2026
Contractor
Management Support Officer Temp to perm Based in Bedfordshire 16.00 per hour Post will provide essential administrative support to the Building & Technical Services Division. The postholder will work at an operational level, ensuring that operational objectives are developed and met. The postholder will be an integral part of the Business Support Team and will be focusing on the efficient provision of human resources and payroll focussed administration support. Postholder will work to agreed performance targets and service standards and will be responsible for identifying trends in their own performance and will be involved in recommending actions to increase the efficiency and productivity of the team. The postholder will work with set procedures but may need to work outside of these, where appropriate, in agreement of senior colleagues and managers. The postholder will be responsible for collation of reliable, accurate, and timely management information for senior colleagues and managers and will work collaboratively with all facets of the division and the wider HLS to ensure services are delivered in the most efficient, cost effective and customer focused manner. The postholder will need to organise their own workload in line with the requirements set by legislation and senior management including the need for flexible and responsive working. A variety of deadlines and competing demands will need to be met as required by the division and there will be, on occasion the need to attend meetings outside normal hours. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Follow defined administrative procedures in relation to providing essential administrative support to different business areas within the team to enable the business to meet its contractual obligations. This could mean carrying out a variety of tasks such as: managing the booking of electrical test and inspects and rewires, general administration support for the Voids and Projects team, the maintenance of training records, professional body & statutory corporate registrations. Ensure that staff are covered by effective registration for Gas safe, IEE, CSCS etc.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Feb 16, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.