Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Mar 02, 2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Emergency Response Advisor Location: Hinkley Point C - Bridgwater Rate: £308 per day Contract Type: Temporary / Contract About the Role EDF Energy is seeking an experienced Emergency Response Advisor to support the Emergency Response Lead in ensuring the safety, resilience, and operational readiness of emergency response arrangements across the Hinkley Point C (HPC) construction site click apply for full job details
Mar 02, 2026
Seasonal
Emergency Response Advisor Location: Hinkley Point C - Bridgwater Rate: £308 per day Contract Type: Temporary / Contract About the Role EDF Energy is seeking an experienced Emergency Response Advisor to support the Emergency Response Lead in ensuring the safety, resilience, and operational readiness of emergency response arrangements across the Hinkley Point C (HPC) construction site click apply for full job details
Head of Compliance - Job Description Department: Compliance & Security Reports To: Head of Compliance and Security Location: Hybrid, UK (London) Role Purpose As Head of Compliance, you will lead the enterprise compliance strategy and ensure that the organisation meets all regulatory, contractual and internal control requirements across our data center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation from sanctions and reputational risk, and supports customer trust and market differentiation. Key Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board level committees. Ensure policies and procedures remain current, effective and aligned with regulatory expectations. Certification & Regulatory Management Own compliance across relevant regulatory frameworks (e.g., NIS2, GDPR, environmental and energy reporting obligations, critical infrastructure rules) with support from departmental leaders. Own compliance across company certifications such as ISO standards, PCI DSS, SOC1 and SOC2. Monitor emerging regulations across the UK, EU and global markets; provide impact assessments and implementation guidance. Includes working alongside Legal developing and managing the Verne registers. Lead engagement with regulators, auditors and external bodies. Audit, Controls and Assurance Lead internal and external audit programs and ensure evidence, findings and remediation actions are managed effectively. Maintain internal control frameworks, including RACI documents, control inventories, testing schedules and corrective action plans. Coordinate compliance assurance activities across Verne and support InfoSec, ESG, H&S, Development and Operations. Lead and support case management across the company, including incidents, corrective actions plans, risk control plans and maintaining the Compliance Tracker. Policy, Risk & Incident Management Own the compliance policy framework combined with supporting ESG efforts across ethics, anti bribery, anti corruption, conflicts of interest, supplier conduct and data governance. Maintain the enterprise risk register and ensure alignment with all risk owners. Partner with InfoSec, Safety, ESG, Legal, Development and Operations on incident investigations, reporting requirements and regulatory notifications. Vendor and Customer Compliance Support Procurement with supplier compliance due diligence across high risk categories. Support customer audits, RFP responses, contract negotiations and compliance related queries. Ensure compliance clauses and obligations are embedded into supplier and customer contracts in partnership with Legal. Training and Culture Develop and maintain compliance training programs across ethics, code of conduct, security, data handling and operational obligations. Embed a culture of compliance and accountability across all departments. Leadership & Budget Build and lead a high performing compliance team across regions. Secure and manage budgets for audits, legal support, training and compliance systems. Influence senior stakeholders to ensure compliance integration into business decisions. Required Qualifications & Experience Bachelor's degree in a relevant subject or similar experience and professional certification required. Master's degree or level 7 equivalent preferred. 10+ years of progressive management experience in Compliance and/or related disciplines. 5+ years compliance leadership experience within data centres, critical infrastructure, telecoms, financial services or similarly regulated industries. Strong understanding of regulatory frameworks including GDPR, NIS2 and critical infrastructure requirements. Strong understanding and proven delivery of maintaining certification schemes such as ISO standards, PCI DSS, SOC1 and SOC2. Experience working with audit bodies, regulators and external assurance providers. Knowledge of operational processes across DC environments, including security, H&S and ESG intersections is seen as a plus. Relevant Industry certifications, memberships and auditor status expected or willingness to achieve.
Feb 28, 2026
Full time
Head of Compliance - Job Description Department: Compliance & Security Reports To: Head of Compliance and Security Location: Hybrid, UK (London) Role Purpose As Head of Compliance, you will lead the enterprise compliance strategy and ensure that the organisation meets all regulatory, contractual and internal control requirements across our data center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation from sanctions and reputational risk, and supports customer trust and market differentiation. Key Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board level committees. Ensure policies and procedures remain current, effective and aligned with regulatory expectations. Certification & Regulatory Management Own compliance across relevant regulatory frameworks (e.g., NIS2, GDPR, environmental and energy reporting obligations, critical infrastructure rules) with support from departmental leaders. Own compliance across company certifications such as ISO standards, PCI DSS, SOC1 and SOC2. Monitor emerging regulations across the UK, EU and global markets; provide impact assessments and implementation guidance. Includes working alongside Legal developing and managing the Verne registers. Lead engagement with regulators, auditors and external bodies. Audit, Controls and Assurance Lead internal and external audit programs and ensure evidence, findings and remediation actions are managed effectively. Maintain internal control frameworks, including RACI documents, control inventories, testing schedules and corrective action plans. Coordinate compliance assurance activities across Verne and support InfoSec, ESG, H&S, Development and Operations. Lead and support case management across the company, including incidents, corrective actions plans, risk control plans and maintaining the Compliance Tracker. Policy, Risk & Incident Management Own the compliance policy framework combined with supporting ESG efforts across ethics, anti bribery, anti corruption, conflicts of interest, supplier conduct and data governance. Maintain the enterprise risk register and ensure alignment with all risk owners. Partner with InfoSec, Safety, ESG, Legal, Development and Operations on incident investigations, reporting requirements and regulatory notifications. Vendor and Customer Compliance Support Procurement with supplier compliance due diligence across high risk categories. Support customer audits, RFP responses, contract negotiations and compliance related queries. Ensure compliance clauses and obligations are embedded into supplier and customer contracts in partnership with Legal. Training and Culture Develop and maintain compliance training programs across ethics, code of conduct, security, data handling and operational obligations. Embed a culture of compliance and accountability across all departments. Leadership & Budget Build and lead a high performing compliance team across regions. Secure and manage budgets for audits, legal support, training and compliance systems. Influence senior stakeholders to ensure compliance integration into business decisions. Required Qualifications & Experience Bachelor's degree in a relevant subject or similar experience and professional certification required. Master's degree or level 7 equivalent preferred. 10+ years of progressive management experience in Compliance and/or related disciplines. 5+ years compliance leadership experience within data centres, critical infrastructure, telecoms, financial services or similarly regulated industries. Strong understanding of regulatory frameworks including GDPR, NIS2 and critical infrastructure requirements. Strong understanding and proven delivery of maintaining certification schemes such as ISO standards, PCI DSS, SOC1 and SOC2. Experience working with audit bodies, regulators and external assurance providers. Knowledge of operational processes across DC environments, including security, H&S and ESG intersections is seen as a plus. Relevant Industry certifications, memberships and auditor status expected or willingness to achieve.
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Feb 26, 2026
Full time
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Feb 26, 2026
Full time
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Location: Stevenage OR Bolton (2 days per week onsite) Competitive Salary Role details: Our client, a prominent organisation within the defence and security sector, is seeking a skilled Incident Responder to join their team in Stevenage or Bolton. This role is focused on leading digital forensics and incident response activities, while also advancing adversarial exposure validation through red and purple team exercises. The successful individual will be critical in enhancing threat detection, response, and control strategies against real-world cyber threats within a high-security environment. Key Responsibilities: Lead digital forensics and incident response (DFIR) activities, maintaining lab readiness and artefact management to meet forensic objectives. Develop and update forensic tools and environments to ensure operational capability (e.g., Magnet Axiom, Autopsy). Conduct in-depth forensic analysis, malware reverse engineering, and cyber investigations of complex incidents. Ensure proper chain of custody, evidence handling, and accurate documentation of forensic activities. Lead tabletop exercises to test and improve incident response plans and forensic readiness. Investigate network and endpoint security events, including AV scans and incident remediation, validating security alerts. Collaborate with security teams and external authorities to improve incident reporting, detection, and response capabilities. Support the development and maintenance of security policies, standards, and incident response playbooks. Job Requirements: Significant experience in digital forensics, incident response, and malware analysis. Understanding of cyber threat intelligence, adversarial emulation tools, and common TTPs (Threat, Techniques, Procedures). Experience with forensic software such as Magnet Axiom or Autopsy. Proven ability to handle complex security incidents including ransomware, business email compromise, and large-scale phishing attacks. Familiarity with network and endpoint investigation techniques, and security alert validation. Knowledge of threat scenarios and advanced testing of detection platforms like SIEM, EDR, and XDR. Experience in managing incident cases and developing mitigation strategies. Effective communication skills, with ability to advise leadership and produce technical and executive reports. Desirable Skills & Experience: Proficiency in adversarial emulation tools such as Caldera, Atomic Red Team, AttackIQ, Cobalt Strike. Ability to translate threat intelligence into actionable testing and validation exercises. Experience in producing detection coverage metrics and forensic reports to support organisational maturity. Knowledge of emerging security trends, tools, and methodologies within cyber defence. Experience working within or alongside security operations centres (SOC). Understanding of UK security clearance processes and working within high-security environments. What we can offer you: A competitive salary aligned with experience. Hybrid working model with a minimum of two days on-site per week. Additional benefits including a company bonus, pension contributions, paid overtime, and flexible leave options. Enhanced parental leave policies and access to excellent site facilities. Healthcare Cash Plan for everyday health expenses. Opportunities to develop your skills within a purpose-driven organisation contributing to national security. If you're an experienced Incident Responder with a passion for cyber threat mitigation and forensic analysis, this is your next move. Apply now to become part of a team vital to safeguarding national security and pushing cyber resilience forward.
Feb 17, 2026
Full time
Location: Stevenage OR Bolton (2 days per week onsite) Competitive Salary Role details: Our client, a prominent organisation within the defence and security sector, is seeking a skilled Incident Responder to join their team in Stevenage or Bolton. This role is focused on leading digital forensics and incident response activities, while also advancing adversarial exposure validation through red and purple team exercises. The successful individual will be critical in enhancing threat detection, response, and control strategies against real-world cyber threats within a high-security environment. Key Responsibilities: Lead digital forensics and incident response (DFIR) activities, maintaining lab readiness and artefact management to meet forensic objectives. Develop and update forensic tools and environments to ensure operational capability (e.g., Magnet Axiom, Autopsy). Conduct in-depth forensic analysis, malware reverse engineering, and cyber investigations of complex incidents. Ensure proper chain of custody, evidence handling, and accurate documentation of forensic activities. Lead tabletop exercises to test and improve incident response plans and forensic readiness. Investigate network and endpoint security events, including AV scans and incident remediation, validating security alerts. Collaborate with security teams and external authorities to improve incident reporting, detection, and response capabilities. Support the development and maintenance of security policies, standards, and incident response playbooks. Job Requirements: Significant experience in digital forensics, incident response, and malware analysis. Understanding of cyber threat intelligence, adversarial emulation tools, and common TTPs (Threat, Techniques, Procedures). Experience with forensic software such as Magnet Axiom or Autopsy. Proven ability to handle complex security incidents including ransomware, business email compromise, and large-scale phishing attacks. Familiarity with network and endpoint investigation techniques, and security alert validation. Knowledge of threat scenarios and advanced testing of detection platforms like SIEM, EDR, and XDR. Experience in managing incident cases and developing mitigation strategies. Effective communication skills, with ability to advise leadership and produce technical and executive reports. Desirable Skills & Experience: Proficiency in adversarial emulation tools such as Caldera, Atomic Red Team, AttackIQ, Cobalt Strike. Ability to translate threat intelligence into actionable testing and validation exercises. Experience in producing detection coverage metrics and forensic reports to support organisational maturity. Knowledge of emerging security trends, tools, and methodologies within cyber defence. Experience working within or alongside security operations centres (SOC). Understanding of UK security clearance processes and working within high-security environments. What we can offer you: A competitive salary aligned with experience. Hybrid working model with a minimum of two days on-site per week. Additional benefits including a company bonus, pension contributions, paid overtime, and flexible leave options. Enhanced parental leave policies and access to excellent site facilities. Healthcare Cash Plan for everyday health expenses. Opportunities to develop your skills within a purpose-driven organisation contributing to national security. If you're an experienced Incident Responder with a passion for cyber threat mitigation and forensic analysis, this is your next move. Apply now to become part of a team vital to safeguarding national security and pushing cyber resilience forward.
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Feb 15, 2026
Full time
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Director - Cybersecurity - Cyber Resilience, TC, UKI Location: London Other locations: Primary Location Only Date: 27 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end-to-end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third-party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C-suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross-functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time-to-detect, time-to-respond, and time-to-recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market-facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high-performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success: Exceptional facilitator and communicator-able to run engaging, high-impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target-state capabilities, and secure executive buy-in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality-driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after-action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third-party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector-specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C-suite, technology, operations, legal, risk, and communications-ensuring coherent decision-making before, during, and after incidents. Ideally, You'll Also Have: Security-related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market-leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting-edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now
Feb 14, 2026
Full time
Director - Cybersecurity - Cyber Resilience, TC, UKI Location: London Other locations: Primary Location Only Date: 27 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end-to-end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third-party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C-suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross-functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time-to-detect, time-to-respond, and time-to-recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market-facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high-performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success: Exceptional facilitator and communicator-able to run engaging, high-impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target-state capabilities, and secure executive buy-in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality-driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after-action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third-party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector-specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C-suite, technology, operations, legal, risk, and communications-ensuring coherent decision-making before, during, and after incidents. Ideally, You'll Also Have: Security-related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market-leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting-edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now
Director, Cybersecurity, Cyber Resilience, TC, UKI Location: London Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end to end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time to detect, time to respond, and time to recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success Exceptional facilitator and communicator-able to run engaging, high impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target state capabilities, and secure executive buy in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C suite, technology, operations, legal, risk, and communications-ensuring coherent decision making before, during, and after incidents. Ideally, You'll Also Have: Security related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now TCCyberUKI2026 Cyber2026 EY Building a better working world
Feb 12, 2026
Full time
Director, Cybersecurity, Cyber Resilience, TC, UKI Location: London Job Title: Director - Cybersecurity - Cyber Resilience About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity: As a Director in Cybersecurity - Cyber Resilience, you will bring diverse perspectives and deep subject matter expertise to deliver high quality insights and outcomes for our clients. You will play a strategic leadership role in shaping and overseeing complex cybersecurity resilience engagements, strengthening senior client relationships, and guiding teams to develop innovative, practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end to end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises for executives and operational teams-ensuring scenarios reflect the current threat landscape, sector trends, and the client's critical business services. Act as an outstanding facilitator and "crisis conductor": guide senior leaders through high pressure decision making, inject realistic developments, challenge assumptions, and drive clear actions, owners, and lessons learned. Translate threat intelligence and emerging attacker tactics into practical resilience improvements-linking likely threats to business impact, critical dependencies, and control or capability gaps. Integrate cyber response and recovery into wider enterprise resilience plans, including business continuity, IT disaster recovery, operational resilience, third party resilience, and enterprise risk management-ensuring cyber is embedded, not bolted on. Partner with C suite and functional leaders (CIO, CISO, COO, Risk, Legal, Comms, HR, Ops) to strengthen organisational readiness, clarify risk appetite, and improve cross functional coordination during incidents. Build capability roadmaps and investment cases for resilience (people/process/technology), prioritising initiatives that reduce time to detect, time to respond, and time to recover for critical services. Shape and grow a cyber resilience offering: originate opportunities, develop proposals, create market facing materials, and contribute thought leadership aligned to evolving resilience and regulatory expectations. Lead, coach, and inspire a high performing cyber resilience team-developing facilitation skills, incident leadership, scenario design expertise, and client advisory confidence. Skills and Attributes for Success Exceptional facilitator and communicator-able to run engaging, high impact workshops and crisis simulations, influencing senior audiences across business, technology, and risk. Deep understanding of the cyber threat landscape and attacker behaviours, with the ability to convert threat insight into relevant scenarios, decision points, and resilience improvements. Strong resilience practitioner mindset: comfortable operating in ambiguity, steering complex stakeholder groups, and driving structured outcomes under time pressure. Strategic problem solver-able to diagnose resilience gaps, design pragmatic target state capabilities, and secure executive buy in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader-able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality driven-balancing pace with rigour, managing delivery risk, and protecting client and firm reputation. Collaborative leader-builds trusted relationships, develops talent through coaching and mentoring, and fosters a culture of continuous learning and accountability. Confident advisor at board/exec level-able to discuss governance, risk appetite, crisis communications, regulatory considerations, and operational resilience expectations. Strong market access and trusted relationships, leveraging established sector networks and senior level contacts to originate opportunities, shape market conversations, and strengthen the firm's position with key decision makers. To Qualify for the Role, You Must Have Proven experience leading cyber resilience, incident readiness, and/or crisis management programmes-demonstrating tangible improvements in preparedness, response effectiveness, and recovery capability. Strong track record designing and facilitating cyber crisis simulations and tabletop exercises for senior stakeholders, including scenario development, exercise delivery, and after action reporting with actionable remediation plans. Experience building or enhancing incident response and recovery operating models: governance, roles, processes, playbooks, communications, and integration with ITDR/BCP. Demonstrable ability to embed cyber into wider business resilience frameworks (e.g., business continuity, operational resilience, third party resilience) and align cyber capabilities to critical business services and impact tolerances. Ability to develop compelling investment cases and prioritised roadmaps for resilience capability uplift, aligned to organisational goals and risk appetite. Robust knowledge of relevant security and resilience frameworks and regulations (e.g., NIST CSF, NIS/NIS2, sector specific resilience expectations), and practical experience translating these into implementable capabilities and controls. Strong stakeholder management experience across C suite, technology, operations, legal, risk, and communications-ensuring coherent decision making before, during, and after incidents. Ideally, You'll Also Have: Security related qualifications such as CISSP, CISM, CISMP, CIISEC. Experience operating within an NCSC Assured Cyber Consultancy. Sector experience in one or more of the following: Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organisations in delivering cybersecurity solutions. Join Us: At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now TCCyberUKI2026 Cyber2026 EY Building a better working world
