Overview We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers, while maintaining the flexibility for meaningful work-life balance. Being a Senior Business Consultant at iManage Means You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements. You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients. iM Responsible For Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork Assigning tasks to project team members and reviewing the team's work product to ensure that they are accurate and consistent Mentoring junior consultants when needed Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction Supporting case study development and provide lessons learned feedback to the project team Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management iM Qualified Because I Have A Bachelor's Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.) Excellent client-facing skills, including workshop planning, delivery, and documentation Strong written/verbal communication skills with the ability to facilitate design discussions effectively A team-oriented mindset that allows me to build trusting relationships with my clients and peers Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision An understanding of, or direct experience of the legal industry or a professional services environment Dont meet every qualification listed above? Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at: Please see our privacy statement for more information on how we handle your personal data:
Dec 17, 2025
Full time
Overview We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers, while maintaining the flexibility for meaningful work-life balance. Being a Senior Business Consultant at iManage Means You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements. You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients. iM Responsible For Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork Assigning tasks to project team members and reviewing the team's work product to ensure that they are accurate and consistent Mentoring junior consultants when needed Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction Supporting case study development and provide lessons learned feedback to the project team Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management iM Qualified Because I Have A Bachelor's Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.) Excellent client-facing skills, including workshop planning, delivery, and documentation Strong written/verbal communication skills with the ability to facilitate design discussions effectively A team-oriented mindset that allows me to build trusting relationships with my clients and peers Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision An understanding of, or direct experience of the legal industry or a professional services environment Dont meet every qualification listed above? Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at: Please see our privacy statement for more information on how we handle your personal data:
frog - CRM Strategy Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog's CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions that align with business goals and support the realisation of business value through the implementation of these solutions. You should have some of the following experience: Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. Hands on experience as an end user CRM platform would be ideal but at least an understanding of capabilities is needed (e.g., Salesforce, HubSpot, Microsoft Dynamics). Supporting clients to identify challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals. Proven experience in designing and delivering CRM and CX strategies. An overview of the role This role is an exciting blend of management consulting skills, mixed with CRM, technology understanding, strategy and operations. CX and CRM Strategy Development: Collaborate with clients to assess their current customer experience and the role of CRM tools in enabling this. Design strategies to improve customer engagement, retention, and loyalty. Identify opportunities for innovation and process optimisation in customer facing processes and customer and employee journeys. CRM Implementation and Optimisation: Assist in supporting the business transformation enabled by the adoption of CRM platforms (e.g., Salesforce, Microsoft Dynamics). Assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation). Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work with technology, data and customer teams internally and externally to develop customer first solutions. Stakeholder Engagement: Serve as a key point of contact for clients, ensuring smooth communication and delivery. Work with client teams to improve CRM adoption and effectiveness to drive better CX and business outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Pragmatic problem solver - focused on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working. Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals. Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging. It would be a bonus if you had: Experience working with at least one of these platform providers - Adobe, Salesforce, Microsoft. Need To Know We don't just believe in inclusion, we actively go out to make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance. Share this page with yourself or people you know. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Dec 16, 2025
Full time
frog - CRM Strategy Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog's CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions that align with business goals and support the realisation of business value through the implementation of these solutions. You should have some of the following experience: Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. Hands on experience as an end user CRM platform would be ideal but at least an understanding of capabilities is needed (e.g., Salesforce, HubSpot, Microsoft Dynamics). Supporting clients to identify challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals. Proven experience in designing and delivering CRM and CX strategies. An overview of the role This role is an exciting blend of management consulting skills, mixed with CRM, technology understanding, strategy and operations. CX and CRM Strategy Development: Collaborate with clients to assess their current customer experience and the role of CRM tools in enabling this. Design strategies to improve customer engagement, retention, and loyalty. Identify opportunities for innovation and process optimisation in customer facing processes and customer and employee journeys. CRM Implementation and Optimisation: Assist in supporting the business transformation enabled by the adoption of CRM platforms (e.g., Salesforce, Microsoft Dynamics). Assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation). Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work with technology, data and customer teams internally and externally to develop customer first solutions. Stakeholder Engagement: Serve as a key point of contact for clients, ensuring smooth communication and delivery. Work with client teams to improve CRM adoption and effectiveness to drive better CX and business outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Pragmatic problem solver - focused on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working. Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals. Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging. It would be a bonus if you had: Experience working with at least one of these platform providers - Adobe, Salesforce, Microsoft. Need To Know We don't just believe in inclusion, we actively go out to make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance. Share this page with yourself or people you know. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Application & IT Support Engineer Crewe - Hybrid Up To £35,000 We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client's team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities. You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential. This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed. The Role: Provide 1st line IT support across hardware, software, networks, and cloud services. Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents. Troubleshoot business application issues, integrations, and user errors within BC and connected systems. Manage new starter onboarding: account creation, hardware configuration, and access setup. Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications. Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP). Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements. Escalate complex technical issues to internal teams or external vendors when needed.Maintain accurate technical documentation, knowledge base articles, and support procedures. Act as a key liaison for IT suppliers, software providers, and support partners. Deliver ad-hoc user training, best-practice guidance, and system walkthroughs. Ensure compliance with IT policies, security standards, and internal processes at all times. You: Demonstrated experience supporting end users for IT & Applications. Strong technical troubleshooting ability with excellent problem-solving skills. Confident working independently and managing workloads under pressure. Highly organised with strong prioritisation and multitasking capability. Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users. Strong attention to detail and a commitment to delivering high quality service. Curious, analytical mindset with a desire to continually develop technical knowledge. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Dec 16, 2025
Full time
Application & IT Support Engineer Crewe - Hybrid Up To £35,000 We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client's team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities. You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential. This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed. The Role: Provide 1st line IT support across hardware, software, networks, and cloud services. Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents. Troubleshoot business application issues, integrations, and user errors within BC and connected systems. Manage new starter onboarding: account creation, hardware configuration, and access setup. Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications. Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP). Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements. Escalate complex technical issues to internal teams or external vendors when needed.Maintain accurate technical documentation, knowledge base articles, and support procedures. Act as a key liaison for IT suppliers, software providers, and support partners. Deliver ad-hoc user training, best-practice guidance, and system walkthroughs. Ensure compliance with IT policies, security standards, and internal processes at all times. You: Demonstrated experience supporting end users for IT & Applications. Strong technical troubleshooting ability with excellent problem-solving skills. Confident working independently and managing workloads under pressure. Highly organised with strong prioritisation and multitasking capability. Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users. Strong attention to detail and a commitment to delivering high quality service. Curious, analytical mindset with a desire to continually develop technical knowledge. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
The role is to support high end consultancy services into enterprise organisations especially in the key areas of Cloud migration, management, optimisation, software licensing and FinOps. Remote - United Kingdom Delivery & Operations Full Time Job Title: Software Licensing Consultant Role Description Overview The role is to manage, deliver and develop high end Software licensing consultancy services into enterprise organisations especially in the key areas of Cloud migration, management, optimisation and software licensing. The Licensing Consultant takes a leading role in performing a variety of software licensing and software asset management related tasks working across contractual, technical, financial, and commercial client areas. Minimum 5 Years residency in UK. Responsibilities The key responsibilities of the Licensing Consultant include: Delivery Proactively manage and deliver services to clients ensuring a consistently excellent level of service Ensure client objectives are met and that the client derives the best possible value from their software licensing arrangements Develop client engagement practices including, but not limited to, technical solutions, process and project management, software asset management and wider ITAM practices Support and advise on commercial discussions and deal preparation strategy and tactics Compile accurate Effective Licensing Positions and associated reporting from a variety of data sources including Effective Licensing Positions for at least 1 top tier vendor. Identify, document, report licence exposures, risks, and associated remediation options Work up and report licence optimisation angles and narratives Operate as part of the Synyega team, contributing to client engagement planning and delivery Assist clients with software renewals, ad-hoc licensing queries and other areas of Software Asset Management Focus on the client needs at all times and display professionalism in all client facing situations Maintain up to date industry knowledge of vendor licensing, policies and practices Improvement & Business Development Support sales activities in new and existing customer accounts for example by providing Vendor subject matter expertise Ensure Synyega team develops and maintains key client relationships to ensure client retention and development Contribute to the development and on-going improvement of licensing related processes Ensure customer successes are logged and promoted both within the clients organisation and also logged within Synyega Define, maintain, improve and monitor Synyega documentation, report templates, delivery standards and working practices across the team Develop internal processes to ensure Synyega services are delivered to a high standard, are efficient and cost/resource effective Assist with the training, mentoring and development of the ITAM Delivery team Could involve management of members of the ITAM Team Experience & Skills In depth software licensing working knowledge and experience, minimum of 5 years, ideally gained from a vendor, reseller, consultancy, or end user environment. Consider themselves a Vendor Specialist on at least one top tier vendor; Microsoft, Oracle, IBM, SAP, etc. Excellent working knowledge and experience of data centre and cloud computing environments. Team Player with individual drive and tenacity. Minimum 5 Years residency in UK. Experience managing or leading a team Advanced Microsoft Excel skills. Data handling and analysis experience gained from an IT Asset Management environment. Experience of specific IT Asset Management discovery tools (e.g., Flexera, Snow, USU, ServiceNow, RV Tools, SCCM). Cloud FinOps data handling and analysis. Cloud computing data handling and analysis. Qualifications/Experience University degree or similar/equivalent combination of studies and experience. You may have gained relevant experience from a variety of backgrounds and for the right person we will provide training and support to help you become successful in this role. Languages English: excellent verbal and written skills are essential. EU languages desirable (but not essential) such as: German, Italian, French, Spanish. Flexible office/remote working. 25 days annual leave (plus public holidays). Enrolment into company pension scheme. Life Assurance provided by the company. Health Insurance Location We will only consider applications from within the United Kingdom. Remote working is available with travel to our offices and on-site when required.
Dec 16, 2025
Full time
The role is to support high end consultancy services into enterprise organisations especially in the key areas of Cloud migration, management, optimisation, software licensing and FinOps. Remote - United Kingdom Delivery & Operations Full Time Job Title: Software Licensing Consultant Role Description Overview The role is to manage, deliver and develop high end Software licensing consultancy services into enterprise organisations especially in the key areas of Cloud migration, management, optimisation and software licensing. The Licensing Consultant takes a leading role in performing a variety of software licensing and software asset management related tasks working across contractual, technical, financial, and commercial client areas. Minimum 5 Years residency in UK. Responsibilities The key responsibilities of the Licensing Consultant include: Delivery Proactively manage and deliver services to clients ensuring a consistently excellent level of service Ensure client objectives are met and that the client derives the best possible value from their software licensing arrangements Develop client engagement practices including, but not limited to, technical solutions, process and project management, software asset management and wider ITAM practices Support and advise on commercial discussions and deal preparation strategy and tactics Compile accurate Effective Licensing Positions and associated reporting from a variety of data sources including Effective Licensing Positions for at least 1 top tier vendor. Identify, document, report licence exposures, risks, and associated remediation options Work up and report licence optimisation angles and narratives Operate as part of the Synyega team, contributing to client engagement planning and delivery Assist clients with software renewals, ad-hoc licensing queries and other areas of Software Asset Management Focus on the client needs at all times and display professionalism in all client facing situations Maintain up to date industry knowledge of vendor licensing, policies and practices Improvement & Business Development Support sales activities in new and existing customer accounts for example by providing Vendor subject matter expertise Ensure Synyega team develops and maintains key client relationships to ensure client retention and development Contribute to the development and on-going improvement of licensing related processes Ensure customer successes are logged and promoted both within the clients organisation and also logged within Synyega Define, maintain, improve and monitor Synyega documentation, report templates, delivery standards and working practices across the team Develop internal processes to ensure Synyega services are delivered to a high standard, are efficient and cost/resource effective Assist with the training, mentoring and development of the ITAM Delivery team Could involve management of members of the ITAM Team Experience & Skills In depth software licensing working knowledge and experience, minimum of 5 years, ideally gained from a vendor, reseller, consultancy, or end user environment. Consider themselves a Vendor Specialist on at least one top tier vendor; Microsoft, Oracle, IBM, SAP, etc. Excellent working knowledge and experience of data centre and cloud computing environments. Team Player with individual drive and tenacity. Minimum 5 Years residency in UK. Experience managing or leading a team Advanced Microsoft Excel skills. Data handling and analysis experience gained from an IT Asset Management environment. Experience of specific IT Asset Management discovery tools (e.g., Flexera, Snow, USU, ServiceNow, RV Tools, SCCM). Cloud FinOps data handling and analysis. Cloud computing data handling and analysis. Qualifications/Experience University degree or similar/equivalent combination of studies and experience. You may have gained relevant experience from a variety of backgrounds and for the right person we will provide training and support to help you become successful in this role. Languages English: excellent verbal and written skills are essential. EU languages desirable (but not essential) such as: German, Italian, French, Spanish. Flexible office/remote working. 25 days annual leave (plus public holidays). Enrolment into company pension scheme. Life Assurance provided by the company. Health Insurance Location We will only consider applications from within the United Kingdom. Remote working is available with travel to our offices and on-site when required.
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Technical Account Manager Position Summary: 80% of breaches involve privileged credential misuse. Delinea, the leader in Cloud Ready Privilege Access Management, is ready to help minimize the potential attack surface. We are seeking an experienced and self driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management, Cyber Security, Infrastructure and Identity Security, and experience working with Enterprise customers in a technical trusted advisory role, you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer centric then this could be the opportunity for you. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do: Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings. Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team. Deliver remote services to new and existing customers including software configuration, onboarding, and training. Engage with customers to quickly resolve high priority issues impacting their service delivery. Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. Document customer environment details and share with Delinea Support and Engineering teams for faster issue root cause and resolution. Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process. Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. Maintain an established level of performance with our customers measured via satisfaction surveys. Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive facing reports that summarize real time situational updates and analysis as well as key themes extracted from escalations worldwide. What You'll Bring: 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer. Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions. Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus. Experience leading large, transformational technology projects that cross typical enterprise silos. Experience addressing significant technical challenges with minimal supervision or guidance. Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level. Demonstrated ability to quickly and proficiently understand and absorb new information. Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges. Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences. Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative. Technical Competencies: Microsoft Active Directory administration and design experience. Microsoft Windows server administration and engineering experience. Expertise with at least one major Infrastructure as a Service provider such as Microsoft Azure or Amazon. Must have UNIX and/or Linux administration experience in large organizations. Experience with NIS, or LDAP administration is a plus. Previous experience working with cloud or as a service solutions. Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management. Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos. Experience with other PAS solutions such as BeyondTrust, CyberArk, etc. Demonstrated capabilities with scripting languages such as perl and PowerShell. Network Storage Device Administration experience is a plus. Microsoft SQL Reporting Services experience is a plus. Experience with Microsoft Clustering Services (MCS) is a plus. Experience with RabbitMQ or message brokering is a plus. Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do. Trust - We act with integrity and deliver on our commitments. Respect - We listen, value different perspectives, and work as one team. Ownership - We take initiative and follow through. Nimble - We adapt quickly in a fast changing environment. Global - We embrace diverse people and ideas to drive better outcomes. We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affidavit Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Dec 16, 2025
Full time
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Technical Account Manager Position Summary: 80% of breaches involve privileged credential misuse. Delinea, the leader in Cloud Ready Privilege Access Management, is ready to help minimize the potential attack surface. We are seeking an experienced and self driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management, Cyber Security, Infrastructure and Identity Security, and experience working with Enterprise customers in a technical trusted advisory role, you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer centric then this could be the opportunity for you. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do: Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings. Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team. Deliver remote services to new and existing customers including software configuration, onboarding, and training. Engage with customers to quickly resolve high priority issues impacting their service delivery. Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. Document customer environment details and share with Delinea Support and Engineering teams for faster issue root cause and resolution. Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process. Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. Maintain an established level of performance with our customers measured via satisfaction surveys. Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive facing reports that summarize real time situational updates and analysis as well as key themes extracted from escalations worldwide. What You'll Bring: 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer. Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions. Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus. Experience leading large, transformational technology projects that cross typical enterprise silos. Experience addressing significant technical challenges with minimal supervision or guidance. Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level. Demonstrated ability to quickly and proficiently understand and absorb new information. Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges. Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences. Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative. Technical Competencies: Microsoft Active Directory administration and design experience. Microsoft Windows server administration and engineering experience. Expertise with at least one major Infrastructure as a Service provider such as Microsoft Azure or Amazon. Must have UNIX and/or Linux administration experience in large organizations. Experience with NIS, or LDAP administration is a plus. Previous experience working with cloud or as a service solutions. Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management. Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos. Experience with other PAS solutions such as BeyondTrust, CyberArk, etc. Demonstrated capabilities with scripting languages such as perl and PowerShell. Network Storage Device Administration experience is a plus. Microsoft SQL Reporting Services experience is a plus. Experience with Microsoft Clustering Services (MCS) is a plus. Experience with RabbitMQ or message brokering is a plus. Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do. Trust - We act with integrity and deliver on our commitments. Respect - We listen, value different perspectives, and work as one team. Ownership - We take initiative and follow through. Nimble - We adapt quickly in a fast changing environment. Global - We embrace diverse people and ideas to drive better outcomes. We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affidavit Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Job Title: Infor M3Senior Solutions Consultant/Architect Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE People always come first at Columbus. We're a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we're a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you'll find the freedom to explore ideas, challenge convention, and shape your own path. Let's thrive, grow, and shape the future together. M3 team, By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. Diversity and Inclusion are close to our hearts. We provide equal opportunities for all, ensuring a level playing field for every candidate. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future. The role of Infor M3 Senior Solutions Consultant/Architect In this role, you'll partner closely with our sales team and customers to create tailored solutions that really make a difference. You'll help shape strategies, lead discovery sessions, and share your ideas in ways that position Columbus as a trusted partner. You'll respond to RFx requests, scope solutions, and craft presentations that are clear, engaging, and easy for customers to connect with. Working alongside consultants and specialists, you'll bring solutions to life while growing your own expertise in industries, products, or methodologies. Over time, you'll also get to deliver inspiring demos of the Infor M3 Cloud Suites and play an active role in shaping how we work, train and improve our services. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. On-site time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you. About You (The Essentials) Experienced in a similar commercial presale or Consultant role. Significant experience working with the Infor M3 ERP or Infor Cloud Suites A minimum of 5+ years of experience Experience of working in a partner environment Fluency in English (required); proficiency in Norwegian or Swedish is an advantage Exceptional communication and presentation skills Full driver licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus you will get: 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) >Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines) Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or LinkedIn STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Presales Consultant, Senior Presales Consultant, Presales Architect Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact - for our people, our customers, and the journey ahead.
Dec 16, 2025
Full time
Job Title: Infor M3Senior Solutions Consultant/Architect Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE People always come first at Columbus. We're a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we're a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you'll find the freedom to explore ideas, challenge convention, and shape your own path. Let's thrive, grow, and shape the future together. M3 team, By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. Diversity and Inclusion are close to our hearts. We provide equal opportunities for all, ensuring a level playing field for every candidate. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future. The role of Infor M3 Senior Solutions Consultant/Architect In this role, you'll partner closely with our sales team and customers to create tailored solutions that really make a difference. You'll help shape strategies, lead discovery sessions, and share your ideas in ways that position Columbus as a trusted partner. You'll respond to RFx requests, scope solutions, and craft presentations that are clear, engaging, and easy for customers to connect with. Working alongside consultants and specialists, you'll bring solutions to life while growing your own expertise in industries, products, or methodologies. Over time, you'll also get to deliver inspiring demos of the Infor M3 Cloud Suites and play an active role in shaping how we work, train and improve our services. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. On-site time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you. About You (The Essentials) Experienced in a similar commercial presale or Consultant role. Significant experience working with the Infor M3 ERP or Infor Cloud Suites A minimum of 5+ years of experience Experience of working in a partner environment Fluency in English (required); proficiency in Norwegian or Swedish is an advantage Exceptional communication and presentation skills Full driver licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus you will get: 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) >Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines) Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or LinkedIn STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Presales Consultant, Senior Presales Consultant, Presales Architect Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact - for our people, our customers, and the journey ahead.
Senior Applications Developer Contract: March 2026 Working Hours: Full-Time Salary: £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date: Monday 22nd December 2025 About the role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team will also be responsible for artificial intelligence (AI) and robotic process automation capabilities. This role will lead, monitor, optimise and continuously improve the delivery of software components so that the Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user needs and creates meaningful interactions and relationships with users. What You'll Do Design, develop, and deploy RPA workflows using Microsoft Power Automate (Desktop and Cloud). Collaborate with ECC's RPA and AI programme and stakeholders to identify and prioritise automation opportunities. Integrate AI capabilities with RPA to improve operational efficiency and customer experience. Support and guide ECC's internal developers to build long-term capability. Ensure all automations comply with governance, security, and performance standards. Provide ongoing optimisation and support for deployed automations. Knowledge, Skills & Experience Educated to Degree Level or equivalent by experience in a relevant subject. Hold relevant Microsoft certifications such as PL-100: Power Platform App Maker, PL-200: Power Platform Functional Consultant, PL-400: Power Platform Developer. Strong experience with Microsoft Power Automate, including Desktop flows. In-depth knowledge of RPA concepts, frameworks, and best practices. Proven ability to design, build, and deploy automations into live environments. Proficiency in scripting languages (e.g., PowerShell, Python) for automation tasks. Familiarity with connectors, APIs, and data integration for end-to-end automation. Experience integrating AI capabilities with RPA for advanced automation scenarios. Strong understanding of governance, security, and compliance standards. Excellent problem-solving and debugging skills. Ability to collaborate with stakeholders and mentor junior developers. Desirable Previous experience in public sector or large-scale transformation projects. Experience with other RPA platforms (UiPath). Familiarity with Microsoft ecosystem (Power Apps, Power BI, SharePoint). Knowledge of SQL and data manipulation. Good written and verbal communication skills with ability to present information in simple and accessible language to a wide range of audiences. Experience of balancing the needs of users with organization priorities to make the right decisions and empowering teams to act upon them. Able to demonstrate a clear understanding of, and capability to work within, relevant ICT related standards including HMG Security Policy Framework, IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP. Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered. Working collaboratively within and across functions to and thinking commercially support the delivery of best possible outcomes for our customers on a financially sustainable basis. Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements. Effective utilisation of digital technologies and innovation across the function. Equality and diversity is celebrated and considered as part of all decisions taken. Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes. Operational planning and performance review to maintain exceptional service delivery and ensures the political objectives and priorities of the council are met. Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk. Above all, you will have the ability to develop skills and knowledge within your role. As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please email OR To apply please click the Apply Now link below. Apply for Senior Applications Developer This role expires 23/12/2025.
Dec 16, 2025
Full time
Senior Applications Developer Contract: March 2026 Working Hours: Full-Time Salary: £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date: Monday 22nd December 2025 About the role Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team will also be responsible for artificial intelligence (AI) and robotic process automation capabilities. This role will lead, monitor, optimise and continuously improve the delivery of software components so that the Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user needs and creates meaningful interactions and relationships with users. What You'll Do Design, develop, and deploy RPA workflows using Microsoft Power Automate (Desktop and Cloud). Collaborate with ECC's RPA and AI programme and stakeholders to identify and prioritise automation opportunities. Integrate AI capabilities with RPA to improve operational efficiency and customer experience. Support and guide ECC's internal developers to build long-term capability. Ensure all automations comply with governance, security, and performance standards. Provide ongoing optimisation and support for deployed automations. Knowledge, Skills & Experience Educated to Degree Level or equivalent by experience in a relevant subject. Hold relevant Microsoft certifications such as PL-100: Power Platform App Maker, PL-200: Power Platform Functional Consultant, PL-400: Power Platform Developer. Strong experience with Microsoft Power Automate, including Desktop flows. In-depth knowledge of RPA concepts, frameworks, and best practices. Proven ability to design, build, and deploy automations into live environments. Proficiency in scripting languages (e.g., PowerShell, Python) for automation tasks. Familiarity with connectors, APIs, and data integration for end-to-end automation. Experience integrating AI capabilities with RPA for advanced automation scenarios. Strong understanding of governance, security, and compliance standards. Excellent problem-solving and debugging skills. Ability to collaborate with stakeholders and mentor junior developers. Desirable Previous experience in public sector or large-scale transformation projects. Experience with other RPA platforms (UiPath). Familiarity with Microsoft ecosystem (Power Apps, Power BI, SharePoint). Knowledge of SQL and data manipulation. Good written and verbal communication skills with ability to present information in simple and accessible language to a wide range of audiences. Experience of balancing the needs of users with organization priorities to make the right decisions and empowering teams to act upon them. Able to demonstrate a clear understanding of, and capability to work within, relevant ICT related standards including HMG Security Policy Framework, IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP. Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered. Working collaboratively within and across functions to and thinking commercially support the delivery of best possible outcomes for our customers on a financially sustainable basis. Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements. Effective utilisation of digital technologies and innovation across the function. Equality and diversity is celebrated and considered as part of all decisions taken. Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes. Operational planning and performance review to maintain exceptional service delivery and ensures the political objectives and priorities of the council are met. Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk. Above all, you will have the ability to develop skills and knowledge within your role. As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please email OR To apply please click the Apply Now link below. Apply for Senior Applications Developer This role expires 23/12/2025.
About us: In today's digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and provide seamless, connected services to their stakeholders - whether they are employees, service users, customers, patients, tenants, or students. At Phoenix, we specialise in providing IT solutions and managed services to meet the unique objectives of each organisation that we work with. Our approach focuses on modernising workplaces through the utilisation of cutting edge technologies such as cloud and hybrid infrastructure, AI, cyber security, collaboration, and productivity solutions. So what does that mean? Technology is complicated, and it changes fast. For our customers, that combination can be a real headache. Our customers are busy doing really important things like saving lives, protecting people, building new products, and creating new services. To be really good at what they do, they need simple, honest, and expert advice on how technology helps them do it. That's what we do - we make the complicated simple. Job Description - Senior Infrastructure Consultant What will you be doing? Design, implement, and support enterprise networking solutions (LAN, WAN, WLAN, security). Deploy and configure routing, switching, and firewall technologies across multiple vendor platforms. Deliver high availability and disaster recovery network designs. Implement and manage server infrastructures across Windows and Unix environments. Deploy and support storage and backup solutions, including SAN and replication technologies. Deliver hypervisor solutions (VMware, Hyper V, Azure Local) and associated virtual networking. Lead large scale infrastructure migrations and transformation projects. Why should you apply? At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read. What are we looking for? The right person for this role will have strong experience in enterprise networking, security, and cloud (Azure/AWS). They will have deep experience in a consultancy setting and have led major infrastructure projects. You will have relevant certifications (e.g. CCNP, Azure Architect), strong client facing skills, and the ability to work independently. Key Skills & Experience: Extensive hands on experience in enterprise networking, server deployment and storage solutions. Strong background in routing, switching, firewall and wireless technologies across multiple vendors. Proven ability to design, document and deliver complex network and infra architectures. Experience leading infrastructure projects, migrations and transformation programmes. Client facing consulting skills, with the ability to present technical solutions to both technical and non technical stakeholders. Industry certifications desirable (e.g. CCNP/CCIE, VMware VCP, Microsoft Azure Solutions Architect Expert). Ability to manage multiple client engagements independently. Flexibility to travel to client sites when required. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers. How many interviews? Following a screen with the Recruitment Team you can expect a two stage interview process, one online and one in person. What about security clearance? The ability to get SC clearance will be required for this role meaning you will have needed to be living in the UK for a minimum of 5 years.
Dec 16, 2025
Full time
About us: In today's digital era, leveraging IT empowers organisations of all sizes to innovate, evolve, and provide seamless, connected services to their stakeholders - whether they are employees, service users, customers, patients, tenants, or students. At Phoenix, we specialise in providing IT solutions and managed services to meet the unique objectives of each organisation that we work with. Our approach focuses on modernising workplaces through the utilisation of cutting edge technologies such as cloud and hybrid infrastructure, AI, cyber security, collaboration, and productivity solutions. So what does that mean? Technology is complicated, and it changes fast. For our customers, that combination can be a real headache. Our customers are busy doing really important things like saving lives, protecting people, building new products, and creating new services. To be really good at what they do, they need simple, honest, and expert advice on how technology helps them do it. That's what we do - we make the complicated simple. Job Description - Senior Infrastructure Consultant What will you be doing? Design, implement, and support enterprise networking solutions (LAN, WAN, WLAN, security). Deploy and configure routing, switching, and firewall technologies across multiple vendor platforms. Deliver high availability and disaster recovery network designs. Implement and manage server infrastructures across Windows and Unix environments. Deploy and support storage and backup solutions, including SAN and replication technologies. Deliver hypervisor solutions (VMware, Hyper V, Azure Local) and associated virtual networking. Lead large scale infrastructure migrations and transformation projects. Why should you apply? At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read. What are we looking for? The right person for this role will have strong experience in enterprise networking, security, and cloud (Azure/AWS). They will have deep experience in a consultancy setting and have led major infrastructure projects. You will have relevant certifications (e.g. CCNP, Azure Architect), strong client facing skills, and the ability to work independently. Key Skills & Experience: Extensive hands on experience in enterprise networking, server deployment and storage solutions. Strong background in routing, switching, firewall and wireless technologies across multiple vendors. Proven ability to design, document and deliver complex network and infra architectures. Experience leading infrastructure projects, migrations and transformation programmes. Client facing consulting skills, with the ability to present technical solutions to both technical and non technical stakeholders. Industry certifications desirable (e.g. CCNP/CCIE, VMware VCP, Microsoft Azure Solutions Architect Expert). Ability to manage multiple client engagements independently. Flexibility to travel to client sites when required. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers. How many interviews? Following a screen with the Recruitment Team you can expect a two stage interview process, one online and one in person. What about security clearance? The ability to get SC clearance will be required for this role meaning you will have needed to be living in the UK for a minimum of 5 years.
Job Type: Contract/Temporary Location: Edinburgh Job Ref: BBBH90 Date Added: December 12th, 2025 Consultant Contract Length: 12 months Rate: £600-£700 per day (Inside IR35) Location: Edinburgh (2 days onsite) + remote working Start Date: ASAP About the Role We are seeking an experienced Senior Cloud Infrastructure Engineer for an initial 12-month contract. The primary focus will be supporting day-to-day operations and enhancing understanding of both On-Premise and Cloud Infrastructure. Over time, you will transition into project-related activities. Key Responsibilities Service Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. Support activities for Data Centre migration and Change initiatives. Service Development Consult internally and externally to improve service provision. Suggest system and process improvements aligned with the architectural roadmap. Stay current with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Experience working within project teams. Excellent communication skills and ability to support end users both onsite and remotely. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Dec 15, 2025
Full time
Job Type: Contract/Temporary Location: Edinburgh Job Ref: BBBH90 Date Added: December 12th, 2025 Consultant Contract Length: 12 months Rate: £600-£700 per day (Inside IR35) Location: Edinburgh (2 days onsite) + remote working Start Date: ASAP About the Role We are seeking an experienced Senior Cloud Infrastructure Engineer for an initial 12-month contract. The primary focus will be supporting day-to-day operations and enhancing understanding of both On-Premise and Cloud Infrastructure. Over time, you will transition into project-related activities. Key Responsibilities Service Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. Support activities for Data Centre migration and Change initiatives. Service Development Consult internally and externally to improve service provision. Suggest system and process improvements aligned with the architectural roadmap. Stay current with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Experience working within project teams. Excellent communication skills and ability to support end users both onsite and remotely. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Azure Senior Consultant - Appvia Contract: Permanent - Full-time Location: London, UK - Hybrid ( 1+ day per week in office) Package: £75,000 - 90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a cloud-native consultancy and platform provider helping organisations build, secure and scale in the cloud, with offerings such as self-service platforms, governance, cost optimisation and AI accelerators. Partnering with public cloud providers, we work across the public and private sector to help customers build modern cloud platforms, embed platform engineering best practices, improve governance, and optimise costs to unlock developer velocity and accelerate delivery practices that make cloud a competitive advantage. About the role As a Senior Azure Platform Engineer and Cloud Consultant, you will play a crucial role in guiding our customers on their journey to Cloud and DevOps maturity. Leveraging your expertise in cloud technologies and best practices, you will work closely with clients to architect, implement, and optimise solutions tailored to their unique needs. You will collaborate with cross-functional teams to drive innovation and deliver exceptional value to our customers. Interview process - 4 stage Discovery conversation with our Talent Acquisition team. A paired Technical Assessment with Engineering team. Technical Interview deep dive with Practice Leadership. Competency focused Final Interview with Engineering Leadership. About you You'll be passionate about new technology and automation, and experienced in working in an Engineering Team in Agile and DevOps best practices. You'll also be able to talk to us about your: Knowledge of continuous integration and deployment practices Ability to collaborate with people of all levels of technical ability Understanding of industry best practices Project Management experience Fantastic people skills, including the ability to motivate a team towards a common goal Important You must hold Active UK Security Clearance to qualify for this role. Responsibilities Collaborate with clients to assess their current infrastructure, identify opportunities for improvement, and develop tailored cloud and DevOps strategies. Design and implement scalable, resilient, and secure cloud-native solutions leveraging industry best practices and cutting-edge technologies. Lead the implementation of CI/CD pipelines, automation, and infrastructure-as-code (IaC) practices to streamline development and deployment processes. Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and professional growth. Engage with stakeholders to understand business requirements, prioritise initiatives, and ensure alignment with strategic objectives. Provide input to Statements of Work (SOW) and lead on small projects, ensuring deliverables are met within scope, budget, and timeline. Stay current with emerging trends and technologies in cloud computing and DevOps, contributing to internal knowledge sharing and thought leadership initiatives. Skills Platform Engineering: Proficiency in designing and implementing scalable, resilient, and secure cloud platforms. Automation: Experience with infrastructure-as-code (IaC) practices and automation tools (e.g., Terraform, Ansible). Container Orchestration: Knowledge of container orchestration platforms (e.g., Kubernetes) and their managed counterparts (e.g., AKS). Public Cloud Expertise: Understanding of cloud services, architecture, and best practices in one or more major public cloud providers (primarily Azure). DevOps Practices: Familiarity with CI/CD pipelines, version control systems, and containerisation technologies (e.g., Docker). Experience Project Leadership: Demonstrated experience leading and delivering cloud migration, optimisation, or transformation projects. Client-Facing Experience: Proven track record of engaging with clients, understanding their requirements, and delivering solutions that exceed expectations. Team Collaboration: Ability to work effectively in cross-functional teams, communicate technical concepts to non-technical stakeholders, and drive consensus. Continuous Learning: Commitment to staying abreast of industry trends, participating in professional development activities, and obtaining relevant certifications. Qualifications Certification in relevant cloud technologies (AWS, Azure, GCP) at an associate level is highly desirable, e.g.: Microsoft Certified: Azure Network Engineer Associate Microsoft Certified: Azure Administrator Associate Certification in Kubernetes administration is desirable: Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKSS) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customer like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Enhanced maternity and paternity to full pay Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks and beverages in the office Pool table, ping pong table and darts board Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Dec 13, 2025
Full time
Azure Senior Consultant - Appvia Contract: Permanent - Full-time Location: London, UK - Hybrid ( 1+ day per week in office) Package: £75,000 - 90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a cloud-native consultancy and platform provider helping organisations build, secure and scale in the cloud, with offerings such as self-service platforms, governance, cost optimisation and AI accelerators. Partnering with public cloud providers, we work across the public and private sector to help customers build modern cloud platforms, embed platform engineering best practices, improve governance, and optimise costs to unlock developer velocity and accelerate delivery practices that make cloud a competitive advantage. About the role As a Senior Azure Platform Engineer and Cloud Consultant, you will play a crucial role in guiding our customers on their journey to Cloud and DevOps maturity. Leveraging your expertise in cloud technologies and best practices, you will work closely with clients to architect, implement, and optimise solutions tailored to their unique needs. You will collaborate with cross-functional teams to drive innovation and deliver exceptional value to our customers. Interview process - 4 stage Discovery conversation with our Talent Acquisition team. A paired Technical Assessment with Engineering team. Technical Interview deep dive with Practice Leadership. Competency focused Final Interview with Engineering Leadership. About you You'll be passionate about new technology and automation, and experienced in working in an Engineering Team in Agile and DevOps best practices. You'll also be able to talk to us about your: Knowledge of continuous integration and deployment practices Ability to collaborate with people of all levels of technical ability Understanding of industry best practices Project Management experience Fantastic people skills, including the ability to motivate a team towards a common goal Important You must hold Active UK Security Clearance to qualify for this role. Responsibilities Collaborate with clients to assess their current infrastructure, identify opportunities for improvement, and develop tailored cloud and DevOps strategies. Design and implement scalable, resilient, and secure cloud-native solutions leveraging industry best practices and cutting-edge technologies. Lead the implementation of CI/CD pipelines, automation, and infrastructure-as-code (IaC) practices to streamline development and deployment processes. Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and professional growth. Engage with stakeholders to understand business requirements, prioritise initiatives, and ensure alignment with strategic objectives. Provide input to Statements of Work (SOW) and lead on small projects, ensuring deliverables are met within scope, budget, and timeline. Stay current with emerging trends and technologies in cloud computing and DevOps, contributing to internal knowledge sharing and thought leadership initiatives. Skills Platform Engineering: Proficiency in designing and implementing scalable, resilient, and secure cloud platforms. Automation: Experience with infrastructure-as-code (IaC) practices and automation tools (e.g., Terraform, Ansible). Container Orchestration: Knowledge of container orchestration platforms (e.g., Kubernetes) and their managed counterparts (e.g., AKS). Public Cloud Expertise: Understanding of cloud services, architecture, and best practices in one or more major public cloud providers (primarily Azure). DevOps Practices: Familiarity with CI/CD pipelines, version control systems, and containerisation technologies (e.g., Docker). Experience Project Leadership: Demonstrated experience leading and delivering cloud migration, optimisation, or transformation projects. Client-Facing Experience: Proven track record of engaging with clients, understanding their requirements, and delivering solutions that exceed expectations. Team Collaboration: Ability to work effectively in cross-functional teams, communicate technical concepts to non-technical stakeholders, and drive consensus. Continuous Learning: Commitment to staying abreast of industry trends, participating in professional development activities, and obtaining relevant certifications. Qualifications Certification in relevant cloud technologies (AWS, Azure, GCP) at an associate level is highly desirable, e.g.: Microsoft Certified: Azure Network Engineer Associate Microsoft Certified: Azure Administrator Associate Certification in Kubernetes administration is desirable: Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKSS) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customer like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Enhanced maternity and paternity to full pay Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks and beverages in the office Pool table, ping pong table and darts board Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Job Title: Security and Governance Consultant Salary: £65,000 - £80,000 Location: Remote UK with regular client site visits and travel requirements Join Our Team as a Security and Governance Consultant at Focus Group . Who We Are: At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy and creativity, where every individual plays a key role in shaping our success. Our security practice delivers innovative governance and strategic security solutions to enterprise clients through our bespoke Fractional CxO and IT Strategy frameworks. We are looking for a highly skilled and experienced security leader to join our team and help shape the future of our security consulting services. If you're looking for an exciting, senior-level role where you can make a real strategic impact while working with diverse, high-profile clients, this could be the perfect opportunity for you. What We're Looking For: The ideal person for this role will be someone who thrives in a dynamic consulting environment, has exceptional strategic thinking capabilities, and can seamlessly transition between tactical board-level discussions and operational technical security work. You'll need to be a natural leader, an outstanding communicator, and someone comfortable working both independently as a trusted advisor and as part of our collaborative security team. Most importantly, you'll have the senior security expertise and consulting experience to drive meaningful change for our clients. What's in It for You? A strategic, high-impact role: Lead security transformation across multiple enterprise clients while serving as the dedicated Security Manager for a flagship client contract Executive-level exposure: Work directly with C-suite leaders, boards, and senior stakeholders on critical security initiatives Diverse client portfolio: Experience different industries, challenges, and security maturity levels through our Fractional CxO service models Growth and development opportunities: We're committed to helping you develop your skills and advance your career. You'll learn from a team of experienced professionals who are passionate about security excellence Industry recognition: Represent Focus Group at security forums and contribute to thought leadership in the security consulting space A supportive, inclusive culture: At Focus Group, we pride ourselves on maintaining a positive and collaborative work environment. We care about each individual's well-being and work-life balance, and we make sure everyone feels valued What Will You Do? Client-focused Security Manager (50% allocation): You'll serve as the dedicated Security Manager for a new strategic client contract, owning their defined Information Security requirements and ensuring world-class security governance across all managed services. You'll coordinate with the client's security partner, lead incident response activities, and provide monthly security reporting to executive stakeholders. In addition, you'll work closely with our internal teams to ensure all designs, projects, and services are delivered to agreed security standards. Fractional CxO Security Services (50% allocation): You'll deliver virtual CISO services across our client portfolio, conducting security strategy assessments, developing comprehensive security roadmaps, and providing executive-level security guidance. You'll lead complex engagements including security posture assessments, governance framework development, and digital transformation security initiatives. Technical Skills: Professional Security Certifications: CISSP, CISM, or equivalent senior security qualifications Security Frameworks: Deep expertise in ISO27001, SOC 2, CE+, NIST, and other governance frameworks Cloud Security: Advanced knowledge of Azure, Microsoft 365, and cloud security architecture Risk Management: Proven experience developing risk management frameworks and compliance programs Incident Response: Hands-on experience leading security incident response and forensic investigations Enterprise Security: Understanding of managed security services, SIEM/SOC operations, and security tooling integration Compliance: Knowledge of regulatory requirements, including PCI DSS and industry-specific standards Soft Skills: Executive Communication: Outstanding written and verbal communication skills with the ability to present to board-level audiences Strategic Thinking: Ability to translate business objectives into comprehensive security strategies Consulting Excellence: Proven track record building client relationships and delivering complex security consulting engagements Leadership: Experience mentoring teams and driving organizational change through security initiatives Problem-Solving: Exceptional analytical skills to resolve complex security challenges across diverse environments Continuous Learning: Commitment to staying current with evolving security threats, technologies, and best practices You must be willing to travel regularly to client sites and hold a full valid UK driving license. Nice to Have: Advanced certifications such as SABSA, TOGAF, or CISSP Background in hospitality, retail, or regulated industries Project management certification (PMP, PRINCE2) Experience with security automation and orchestration platforms Knowledge of DevSecOps and secure software development lifecycles Why Join Focus Group? At Focus Group, we're all about creating an environment where our security professionals can thrive and make a genuine impact on client organizations. Joining us means being part of a supportive, inclusive culture where we celebrate achievements, big and small. We value every individual's contribution and believe that together, we can help our clients build truly resilient security programs. If you're ready to take on a challenging and rewarding role that allows you to shape security strategy at the highest levels, we'd love to hear from you. Let's build something special together. Benefits: At Focus Group, you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative, and rewarding environment where you are inspired to achieve brilliant things and make a real difference to the future of our business. We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's Best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London and the South East, recognising our commitment to culture and ESG.
Dec 13, 2025
Full time
Job Title: Security and Governance Consultant Salary: £65,000 - £80,000 Location: Remote UK with regular client site visits and travel requirements Join Our Team as a Security and Governance Consultant at Focus Group . Who We Are: At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy and creativity, where every individual plays a key role in shaping our success. Our security practice delivers innovative governance and strategic security solutions to enterprise clients through our bespoke Fractional CxO and IT Strategy frameworks. We are looking for a highly skilled and experienced security leader to join our team and help shape the future of our security consulting services. If you're looking for an exciting, senior-level role where you can make a real strategic impact while working with diverse, high-profile clients, this could be the perfect opportunity for you. What We're Looking For: The ideal person for this role will be someone who thrives in a dynamic consulting environment, has exceptional strategic thinking capabilities, and can seamlessly transition between tactical board-level discussions and operational technical security work. You'll need to be a natural leader, an outstanding communicator, and someone comfortable working both independently as a trusted advisor and as part of our collaborative security team. Most importantly, you'll have the senior security expertise and consulting experience to drive meaningful change for our clients. What's in It for You? A strategic, high-impact role: Lead security transformation across multiple enterprise clients while serving as the dedicated Security Manager for a flagship client contract Executive-level exposure: Work directly with C-suite leaders, boards, and senior stakeholders on critical security initiatives Diverse client portfolio: Experience different industries, challenges, and security maturity levels through our Fractional CxO service models Growth and development opportunities: We're committed to helping you develop your skills and advance your career. You'll learn from a team of experienced professionals who are passionate about security excellence Industry recognition: Represent Focus Group at security forums and contribute to thought leadership in the security consulting space A supportive, inclusive culture: At Focus Group, we pride ourselves on maintaining a positive and collaborative work environment. We care about each individual's well-being and work-life balance, and we make sure everyone feels valued What Will You Do? Client-focused Security Manager (50% allocation): You'll serve as the dedicated Security Manager for a new strategic client contract, owning their defined Information Security requirements and ensuring world-class security governance across all managed services. You'll coordinate with the client's security partner, lead incident response activities, and provide monthly security reporting to executive stakeholders. In addition, you'll work closely with our internal teams to ensure all designs, projects, and services are delivered to agreed security standards. Fractional CxO Security Services (50% allocation): You'll deliver virtual CISO services across our client portfolio, conducting security strategy assessments, developing comprehensive security roadmaps, and providing executive-level security guidance. You'll lead complex engagements including security posture assessments, governance framework development, and digital transformation security initiatives. Technical Skills: Professional Security Certifications: CISSP, CISM, or equivalent senior security qualifications Security Frameworks: Deep expertise in ISO27001, SOC 2, CE+, NIST, and other governance frameworks Cloud Security: Advanced knowledge of Azure, Microsoft 365, and cloud security architecture Risk Management: Proven experience developing risk management frameworks and compliance programs Incident Response: Hands-on experience leading security incident response and forensic investigations Enterprise Security: Understanding of managed security services, SIEM/SOC operations, and security tooling integration Compliance: Knowledge of regulatory requirements, including PCI DSS and industry-specific standards Soft Skills: Executive Communication: Outstanding written and verbal communication skills with the ability to present to board-level audiences Strategic Thinking: Ability to translate business objectives into comprehensive security strategies Consulting Excellence: Proven track record building client relationships and delivering complex security consulting engagements Leadership: Experience mentoring teams and driving organizational change through security initiatives Problem-Solving: Exceptional analytical skills to resolve complex security challenges across diverse environments Continuous Learning: Commitment to staying current with evolving security threats, technologies, and best practices You must be willing to travel regularly to client sites and hold a full valid UK driving license. Nice to Have: Advanced certifications such as SABSA, TOGAF, or CISSP Background in hospitality, retail, or regulated industries Project management certification (PMP, PRINCE2) Experience with security automation and orchestration platforms Knowledge of DevSecOps and secure software development lifecycles Why Join Focus Group? At Focus Group, we're all about creating an environment where our security professionals can thrive and make a genuine impact on client organizations. Joining us means being part of a supportive, inclusive culture where we celebrate achievements, big and small. We value every individual's contribution and believe that together, we can help our clients build truly resilient security programs. If you're ready to take on a challenging and rewarding role that allows you to shape security strategy at the highest levels, we'd love to hear from you. Let's build something special together. Benefits: At Focus Group, you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative, and rewarding environment where you are inspired to achieve brilliant things and make a real difference to the future of our business. We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's Best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London and the South East, recognising our commitment to culture and ESG.
We are currently looking for a Principal AI Engineer to join us remotely in the UK. As we build out our UK hub to support our GTM strategy, this role will be our first AI Engineer hire, complementing the data engineering and sales teams we already have in place. In this role, you will work with our EMEA and US customers to help them solve their data architecture, ML, ML Ops, GenAI and cloud migration puzzles. What (exactly) will you do? As a Principal AI Engineer, your responsibilities will span across the following dimensions: Project Planning & Delivery In the planning phase of a project, you're expected to lead or participate in scoping the engagement, designing high-level architecture, defining subtasks, and project delivery schedules. After the planning phase is over, you'll deliver the project on your own or within a mixed DS/DE team setup where you'll oftentimes take the role of a technical lead. Furthermore, during the project delivery, you will be client-facing, acting as DATAPAO's interface or SPOC to our customers. During non-delivery cycles, you will provide ML/DS consultancy to technical teams for our EMEA customers. Our customers are either direct DATAPAO customers or coming via our Databricks partnership. Data Science & AI consultancy As a consultant, you will work closely with Databricks and cloud providers to understand the needs and requirements of clients. Based on your understanding, you will recommend solutions that leverage Databricks or native cloud features. Additionally, you will be responsible for conducting workshops to enable clients on these platforms. You are to spearhead Machine Learning and (generative) AI projects in the Databricks platform, using the latest technologies to deliver real business impact for our top customers. What does it take to fit the bill? Technical Expertise You (ideally) have 5+ years of experience as a Data Scientist, with a focus on cloud platforms (AWS, Azure, GCP); You have a proven track record working with Databricks (PySpark, SQL, Delta Lake, Unity Catalog); You have a good understanding of Large Language Models (LLMs), and you are familiar with their frameworks/libraries; You have strong Python knowledge of the most common DS libraries; Proficiency with MLOps; You have good knowledge of data visualization tools/libraries; BONUS You are proficient in any deep learning framework; BONUS Experience with distributed computing, preferably Spark. Consulting & Client-Facing Skills Ideally, you bring a proven history in consulting, from scoping to gathering requirements, designing solutions, and communicating effectively with stakeholders. If you bring a product company background with you, that's also fine as long as you can show a good consulting mindset and desire to be customer-facing; You've successfully delivered projects like end-to-end, fully automated ML solutions, or production-ready Generative AI applications in Databricks; You excel in explaining technical concepts to non-technical audiences and drive decision making. Operational Readiness & Soft Skills You're (almost) ready to hit the ground running, immediately contributing to live client projects; In a fast paced consulting environment, where no two days are the same, flexibility and problem solving comes naturally to you. Furthermore, resilience and thriving on challenges are essential traits in our industry; Your communication skills are on point-whether you're writing, speaking, or collaborating with stakeholders, you know how to keep everyone in the loop. What do we offer? You'll have the rare opportunity to join DATAPAO at a time when you can still meaningfully impact our growth trajectory and organizational success. Furthermore as our first AI Engineer hire in the UK, you'll also get to spearhead our regional expansion. Surely, we know everyone needs a little something to do their best work. Here is a list of some other extras we offer: The chance to work remotely - as we don't have a physical office in the UK yet, we offer a fully remote setup for the time being. However, given our strong community emphasis, we'd expect you to spend one month in our Budapest hub during onboarding and visit the office for one week every quarter; World class educational benefits - there's no shortage of learning opportunities at DATAPAO, meaning that you'll get access to Databricks' public and internal courses to learn all the tricks of Distributed Data Processing, MLOps, Apache Spark, Databricks, and Cloud Migration from the best. Additionally, we'll pay for various data & cloud certifications, you'll get dedicated time for learning during work hours, and access to our internal library; Flexible PTO days - we're flexible with how many days you take off if that does not conflict with customer success and the work getting done; 4 weeks of paternity leave - because we think it's important for both parents to be there when it matters the most; Employee Assistance Program (EAP) - life always happens! And we'd like to be there for you when it counts the most. Through EAP, we offer our employees access to psychology, financial, and legal consulting services via phone or in person; Pension scheme enrollment and a comprehensive private health insurance plan - offered via our EOR (Employer of Record) provider, Remote will be your official employer in the UK for the foreseeable future until we establish our own legal entity in the UK; Top notch working equipment - working comfortably means working well. You will get a MacBook Pro, a phone, and a sign up bonus of 500 GBP gross (to be paid with your first payroll) to set up your home office or whatever else is needed to give your best; The chance to make an impact in a high transparency culture - open feedback and no politics are things we value a lot at DATAPAO. Additionally, you'll get the chance to work in the field of data & AI and shape the future of a rapidly growing tech company. IMPORTANT NOTE: Given that we are still sorting our ways out in the UK, this list will likely get an update in the following months, and we're also committed to growing it with us over time. The gross salary for this position ranges from 70.000 to 100.000 GBP/year, depending on your assessed seniority level during the selection process. Please note that currently we are unable to support transfer or offer full sponsorship for Skilled Worker visas as we're just setting foot into the UK. Want to know more about us? DATAPAO is a data engineering and AI company that covers the entire data transformation from architecture to implementation. Beyond delivering solutions, we also provide data and AI training and enablement. We are backed by Databricks - the creators of Apache Spark, and act as a delivery partner and training provider for them in Europe. Additionally, we are Microsoft Gold Partners in delivering cloud migration and data architecture on Azure. Our delivery partnerships enable us to work in a wide range of industries and with some of the most prominent global companies, such as Norsk-Hydro, Richter, Bayer, Schufa, GetYourGuide, TechnoAlpin, and Logically, to name just a few. As a training provider, we deliver onsite and online courses globally for Databricks and on our own. We have been teaching professionals at Apple, Amazon, Uber, Microsoft, T Mobile, GE, Ericsson, and many more to improve their impact with data. For even more insights, check the links below: You can also follow us on LinkedIn for all the good stuff or just hit our recruitment team at We're firm believers in scaling up a team without judgment or prejudice. What we really care about is working with the best people out there, no matter their background. And you should also not worry if you don't tick every box in the requirements. If you're passionate about data and learning new things, you'll fit right in, and we'd love to hear back from you. When we hear back from you, we'd like you to know that we are committed to your privacy and keeping your data safe. We do not share your data with any third parties (except the ones we use to run our recruitment process) and keep your application for two years unless you ask us otherwise. We use your data solely for recruitment purposes, such as letting you know about new career opportunities at DATAPAO and/or managing your application. But if you want to know more about how we store and manage your data, check our privacy policy . Enjoy your application journey!
Dec 13, 2025
Full time
We are currently looking for a Principal AI Engineer to join us remotely in the UK. As we build out our UK hub to support our GTM strategy, this role will be our first AI Engineer hire, complementing the data engineering and sales teams we already have in place. In this role, you will work with our EMEA and US customers to help them solve their data architecture, ML, ML Ops, GenAI and cloud migration puzzles. What (exactly) will you do? As a Principal AI Engineer, your responsibilities will span across the following dimensions: Project Planning & Delivery In the planning phase of a project, you're expected to lead or participate in scoping the engagement, designing high-level architecture, defining subtasks, and project delivery schedules. After the planning phase is over, you'll deliver the project on your own or within a mixed DS/DE team setup where you'll oftentimes take the role of a technical lead. Furthermore, during the project delivery, you will be client-facing, acting as DATAPAO's interface or SPOC to our customers. During non-delivery cycles, you will provide ML/DS consultancy to technical teams for our EMEA customers. Our customers are either direct DATAPAO customers or coming via our Databricks partnership. Data Science & AI consultancy As a consultant, you will work closely with Databricks and cloud providers to understand the needs and requirements of clients. Based on your understanding, you will recommend solutions that leverage Databricks or native cloud features. Additionally, you will be responsible for conducting workshops to enable clients on these platforms. You are to spearhead Machine Learning and (generative) AI projects in the Databricks platform, using the latest technologies to deliver real business impact for our top customers. What does it take to fit the bill? Technical Expertise You (ideally) have 5+ years of experience as a Data Scientist, with a focus on cloud platforms (AWS, Azure, GCP); You have a proven track record working with Databricks (PySpark, SQL, Delta Lake, Unity Catalog); You have a good understanding of Large Language Models (LLMs), and you are familiar with their frameworks/libraries; You have strong Python knowledge of the most common DS libraries; Proficiency with MLOps; You have good knowledge of data visualization tools/libraries; BONUS You are proficient in any deep learning framework; BONUS Experience with distributed computing, preferably Spark. Consulting & Client-Facing Skills Ideally, you bring a proven history in consulting, from scoping to gathering requirements, designing solutions, and communicating effectively with stakeholders. If you bring a product company background with you, that's also fine as long as you can show a good consulting mindset and desire to be customer-facing; You've successfully delivered projects like end-to-end, fully automated ML solutions, or production-ready Generative AI applications in Databricks; You excel in explaining technical concepts to non-technical audiences and drive decision making. Operational Readiness & Soft Skills You're (almost) ready to hit the ground running, immediately contributing to live client projects; In a fast paced consulting environment, where no two days are the same, flexibility and problem solving comes naturally to you. Furthermore, resilience and thriving on challenges are essential traits in our industry; Your communication skills are on point-whether you're writing, speaking, or collaborating with stakeholders, you know how to keep everyone in the loop. What do we offer? You'll have the rare opportunity to join DATAPAO at a time when you can still meaningfully impact our growth trajectory and organizational success. Furthermore as our first AI Engineer hire in the UK, you'll also get to spearhead our regional expansion. Surely, we know everyone needs a little something to do their best work. Here is a list of some other extras we offer: The chance to work remotely - as we don't have a physical office in the UK yet, we offer a fully remote setup for the time being. However, given our strong community emphasis, we'd expect you to spend one month in our Budapest hub during onboarding and visit the office for one week every quarter; World class educational benefits - there's no shortage of learning opportunities at DATAPAO, meaning that you'll get access to Databricks' public and internal courses to learn all the tricks of Distributed Data Processing, MLOps, Apache Spark, Databricks, and Cloud Migration from the best. Additionally, we'll pay for various data & cloud certifications, you'll get dedicated time for learning during work hours, and access to our internal library; Flexible PTO days - we're flexible with how many days you take off if that does not conflict with customer success and the work getting done; 4 weeks of paternity leave - because we think it's important for both parents to be there when it matters the most; Employee Assistance Program (EAP) - life always happens! And we'd like to be there for you when it counts the most. Through EAP, we offer our employees access to psychology, financial, and legal consulting services via phone or in person; Pension scheme enrollment and a comprehensive private health insurance plan - offered via our EOR (Employer of Record) provider, Remote will be your official employer in the UK for the foreseeable future until we establish our own legal entity in the UK; Top notch working equipment - working comfortably means working well. You will get a MacBook Pro, a phone, and a sign up bonus of 500 GBP gross (to be paid with your first payroll) to set up your home office or whatever else is needed to give your best; The chance to make an impact in a high transparency culture - open feedback and no politics are things we value a lot at DATAPAO. Additionally, you'll get the chance to work in the field of data & AI and shape the future of a rapidly growing tech company. IMPORTANT NOTE: Given that we are still sorting our ways out in the UK, this list will likely get an update in the following months, and we're also committed to growing it with us over time. The gross salary for this position ranges from 70.000 to 100.000 GBP/year, depending on your assessed seniority level during the selection process. Please note that currently we are unable to support transfer or offer full sponsorship for Skilled Worker visas as we're just setting foot into the UK. Want to know more about us? DATAPAO is a data engineering and AI company that covers the entire data transformation from architecture to implementation. Beyond delivering solutions, we also provide data and AI training and enablement. We are backed by Databricks - the creators of Apache Spark, and act as a delivery partner and training provider for them in Europe. Additionally, we are Microsoft Gold Partners in delivering cloud migration and data architecture on Azure. Our delivery partnerships enable us to work in a wide range of industries and with some of the most prominent global companies, such as Norsk-Hydro, Richter, Bayer, Schufa, GetYourGuide, TechnoAlpin, and Logically, to name just a few. As a training provider, we deliver onsite and online courses globally for Databricks and on our own. We have been teaching professionals at Apple, Amazon, Uber, Microsoft, T Mobile, GE, Ericsson, and many more to improve their impact with data. For even more insights, check the links below: You can also follow us on LinkedIn for all the good stuff or just hit our recruitment team at We're firm believers in scaling up a team without judgment or prejudice. What we really care about is working with the best people out there, no matter their background. And you should also not worry if you don't tick every box in the requirements. If you're passionate about data and learning new things, you'll fit right in, and we'd love to hear back from you. When we hear back from you, we'd like you to know that we are committed to your privacy and keeping your data safe. We do not share your data with any third parties (except the ones we use to run our recruitment process) and keep your application for two years unless you ask us otherwise. We use your data solely for recruitment purposes, such as letting you know about new career opportunities at DATAPAO and/or managing your application. But if you want to know more about how we store and manage your data, check our privacy policy . Enjoy your application journey!
ADM - Software Development Degree Apprenticeship (Glasgow) 2026 ADM Software Development Degree Apprenticeship Glasgow Location: Glasgow Intake: September About the job you're considering We are looking for individuals with a genuine enthusiasm for technology who want to start their career in the IT industry. You will be joining the Applications Development and Maintenance practice working for a wide variety of clients across a large range of sectors from the public sector to retail, insurance and defence. You will build strong team and client relationships, support growth, innovation, and continuous service improvement. Hybrid working: This role is hybrid working meaning you will predominately work from home but will be expected to attend the office regularly for meetings and team events. You can attend the office daily if you wish. You will need to be based within a commutable distance of our Glasgow office and may be asked to work on client site for part of the week depending on the client. Your Role As an Applications Consultant within the ADM (Applications Development & Maintenance) practice, you will develop technical skills to support and enhance clients' business applications, contributing to activities such as incident resolution, application enhancements, testing, and documentation. You will work within established delivery frameworks like Agile, ITIL, and Product centric approaches, advising clients on maximising application value. Depending on your strengths and business needs, you may specialise as either a functional consultant (for example, HR, Finance, or Supply Chain) or as a technical application consultant, working with technologies such as Oracle, SAP, Microsoft, AWS Cloud, Azure Cloud, and Java. Regardless of specialism you will engage with leading edge cloud and AI technologies, have ongoing access to world class industry training and certifications, and be actively encouraged to pursue industry standard qualifications to support your professional growth-all while consistently maintaining high delivery standards and best practices. Why choose an apprenticeship at Capgemini? The degree apprenticeship with Glasgow Caledonian University is a 4 year course in which you will study part time (day release) alongside your full time role. You will cover many modules such as Computer System Fundamentals, Object Orientated Analysis & Design, Information Security and DevOps. The degree includes a final stage project in conjunction with Capgemini's business. During your first week, you will meet inspiring individuals, witness our team dynamics, and explore the stimulating projects that will influence your career. We are committed to supporting all our apprentices in developing their personal brand and exploring innovative thinking methods that will drive the solutions we deliver to our clients. Join us as an apprentice and you'll have a permanent paid role with opportunities to increase your pay year on year alongside studying for a degree. You'll play a pinnacle part of our inclusive and fair culture, where you can thrive in a role in one of the world's most ethical companies and freely showcase your individuality.You'll have responsibility from day one and be a part of a team where your opinions matter. Your skills and experience To be eligible, you need: To be living and working in Scotland Plus, one of the following: BBCC or equivalent including Higher in Maths, Application of Maths or Computing Foundation Apprenticeship - We accept selected Foundation Apprenticeships, in combination with SQA Highers, for entry to our degree programmes. Your Foundation Apprenticeship will take the place of one SQA Higher qualification for our standard entry requirements and will be treated as equivalent to a B grade at Higher. Modern Apprenticeship - If you have completed a Modern Apprenticeship at SCQF level 6 in a relevant discipline this would be equivalent to two Highers at B. Recognition of Prior Learning (RPL): Prior work experience and professional qualifications may be included for RPL. This process allows candidates to claim credit(s) against previously assessed and certificated learning (including informal learning) to be considered and recognised for academic purposes. Your Clearance If you are successfully offered this position, you will go through a series of pre employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be eligible to apply for SC clearance the successful applicant must have resided continuously in the UK for the last five years with no more than 28 consecutive days out of the country, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Get the Future You Want - What does it mean for you? Impactful Experiences - You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path - You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Dec 13, 2025
Full time
ADM - Software Development Degree Apprenticeship (Glasgow) 2026 ADM Software Development Degree Apprenticeship Glasgow Location: Glasgow Intake: September About the job you're considering We are looking for individuals with a genuine enthusiasm for technology who want to start their career in the IT industry. You will be joining the Applications Development and Maintenance practice working for a wide variety of clients across a large range of sectors from the public sector to retail, insurance and defence. You will build strong team and client relationships, support growth, innovation, and continuous service improvement. Hybrid working: This role is hybrid working meaning you will predominately work from home but will be expected to attend the office regularly for meetings and team events. You can attend the office daily if you wish. You will need to be based within a commutable distance of our Glasgow office and may be asked to work on client site for part of the week depending on the client. Your Role As an Applications Consultant within the ADM (Applications Development & Maintenance) practice, you will develop technical skills to support and enhance clients' business applications, contributing to activities such as incident resolution, application enhancements, testing, and documentation. You will work within established delivery frameworks like Agile, ITIL, and Product centric approaches, advising clients on maximising application value. Depending on your strengths and business needs, you may specialise as either a functional consultant (for example, HR, Finance, or Supply Chain) or as a technical application consultant, working with technologies such as Oracle, SAP, Microsoft, AWS Cloud, Azure Cloud, and Java. Regardless of specialism you will engage with leading edge cloud and AI technologies, have ongoing access to world class industry training and certifications, and be actively encouraged to pursue industry standard qualifications to support your professional growth-all while consistently maintaining high delivery standards and best practices. Why choose an apprenticeship at Capgemini? The degree apprenticeship with Glasgow Caledonian University is a 4 year course in which you will study part time (day release) alongside your full time role. You will cover many modules such as Computer System Fundamentals, Object Orientated Analysis & Design, Information Security and DevOps. The degree includes a final stage project in conjunction with Capgemini's business. During your first week, you will meet inspiring individuals, witness our team dynamics, and explore the stimulating projects that will influence your career. We are committed to supporting all our apprentices in developing their personal brand and exploring innovative thinking methods that will drive the solutions we deliver to our clients. Join us as an apprentice and you'll have a permanent paid role with opportunities to increase your pay year on year alongside studying for a degree. You'll play a pinnacle part of our inclusive and fair culture, where you can thrive in a role in one of the world's most ethical companies and freely showcase your individuality.You'll have responsibility from day one and be a part of a team where your opinions matter. Your skills and experience To be eligible, you need: To be living and working in Scotland Plus, one of the following: BBCC or equivalent including Higher in Maths, Application of Maths or Computing Foundation Apprenticeship - We accept selected Foundation Apprenticeships, in combination with SQA Highers, for entry to our degree programmes. Your Foundation Apprenticeship will take the place of one SQA Higher qualification for our standard entry requirements and will be treated as equivalent to a B grade at Higher. Modern Apprenticeship - If you have completed a Modern Apprenticeship at SCQF level 6 in a relevant discipline this would be equivalent to two Highers at B. Recognition of Prior Learning (RPL): Prior work experience and professional qualifications may be included for RPL. This process allows candidates to claim credit(s) against previously assessed and certificated learning (including informal learning) to be considered and recognised for academic purposes. Your Clearance If you are successfully offered this position, you will go through a series of pre employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be eligible to apply for SC clearance the successful applicant must have resided continuously in the UK for the last five years with no more than 28 consecutive days out of the country, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Get the Future You Want - What does it mean for you? Impactful Experiences - You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path - You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Dec 10, 2025
Full time
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Shared Services, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE As a Senior Consultant (Specialist), you will play a pivotal role in guiding global organizations through the adoption and optimisation of Shared Services models, with a strong emphasis on ERP platform implementation and AI driven process transformation. You will work closely with clients to assess current capabilities, design future state operating models, and deliver scalable, intelligent solutions that drive operational excellence across finance, HR, supply chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI integration and exploitation (e.g., generative AI, intelligent automation) within Shared Services and ERP workflows. Process Assessment & Optimisation - Conduct process diagnostics and redesign initiatives to improve efficiency, compliance, and user experience alongside AI enablement activity. Thought Leadership & Innovation - Contribute to internal knowledge development, white papers, and client presentations on emerging trends in ERP and AI. As part of your role, you will contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications, etc. YOUR PROFILE GBS Operating Model and Process Redesign Experience implementing GBS Target Operating Models and organisation design infused with Agentic and Generative AI. Going deeper to analyse and optimise end to end business processes using tools like Visio, Signavio, or Celonis. ERP Expertise, with AI & Automation Awareness - Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in driving adoption across diverse teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in Shared Services industry but having a consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years - see what it's like to work at Capgemini Invent on our Glassdoor page. NEED OT KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. CAPGEMINI INVENT Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Ref. code 346550 en_GB Posted on 23 Oct 2025 Experience level Experienced Professionals Contract type Permanent Location Glasgow, London, Manchester Business unit INVENT
Dec 10, 2025
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Shared Services, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE As a Senior Consultant (Specialist), you will play a pivotal role in guiding global organizations through the adoption and optimisation of Shared Services models, with a strong emphasis on ERP platform implementation and AI driven process transformation. You will work closely with clients to assess current capabilities, design future state operating models, and deliver scalable, intelligent solutions that drive operational excellence across finance, HR, supply chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI integration and exploitation (e.g., generative AI, intelligent automation) within Shared Services and ERP workflows. Process Assessment & Optimisation - Conduct process diagnostics and redesign initiatives to improve efficiency, compliance, and user experience alongside AI enablement activity. Thought Leadership & Innovation - Contribute to internal knowledge development, white papers, and client presentations on emerging trends in ERP and AI. As part of your role, you will contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications, etc. YOUR PROFILE GBS Operating Model and Process Redesign Experience implementing GBS Target Operating Models and organisation design infused with Agentic and Generative AI. Going deeper to analyse and optimise end to end business processes using tools like Visio, Signavio, or Celonis. ERP Expertise, with AI & Automation Awareness - Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in driving adoption across diverse teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in Shared Services industry but having a consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years - see what it's like to work at Capgemini Invent on our Glassdoor page. NEED OT KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. CAPGEMINI INVENT Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Ref. code 346550 en_GB Posted on 23 Oct 2025 Experience level Experienced Professionals Contract type Permanent Location Glasgow, London, Manchester Business unit INVENT
Global Retail Training Designer - FTC page is loaded Global Retail Training Designer - FTC Apply locations Aesop UK Head Office time type Full time posted on Posted Yesterday job requisition id R Global Retail Training Designer London FTC For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose The Global Retail Training Designer will be responsible for the design, development, and deployment of blended learning and development solutions across product and capability projects for the Aesop retail population, with a view to close knowledge, skill, and behavioural gaps in accordance with the commercial agenda while keeping the customer and brand values at heart. Success of this role is defined by increasing retail sell-through across a range of retail KPIs and positive ROI. Reporting directly to the Global Retail Training Design Manager, this role is primarily a design role with occasional co-ordination projects as required. Role responsibilities include, but are not limited to - Design and develop blended learning and development solutions that deliver commercial results through the education and engagement of our global retail population aligned to marketing and business objectives. Work closely with key stakeholders such as global marketing, visual merchandising, and retail training & performance teams to ensure well informed, impactful, and engaging learning solutions that are reflective of the commercial priority to the business. Confidently communicate training initiatives, in detail, to various leadership and training teams to launch designed learning content. Co-Ordinate Global Retail Training & Capability communications with an engaging yet informative approach to inspire our Training & Performance teams in markets to initiate local activity. Work closely with the Retail Training & Capability Co-Ordinator to ensure maintenance of existing learning solutions, and programs. Offering guidance and solutions, focused on the end user experience, where required. Liaise with Retail Training & Capability Coordinator to ensure Global Share Point is up to date. Proactively implement necessary design changes based on end user insights. Analyse data relating to learning and development solutions to evidence the impact of the solution through productivity and performance. Co-ordinate quantitative and qualitative results with an aim to share with key stakeholders Successfully manage own diary, in line with multiple project priorities, managing key stakeholder expectations while keeping a calm and considered approach. Approach training design with DE&I at the forefront ensuring we are consistently building inclusive learning solutions. Pro-actively research and suggest new and engaging learning & development trends with a view to elevate future training design. This is a full-time position operating with a hybrid working pattern, attending Aesop's London Bridge-based Head Office three days per week and working remotely on two days per week . This is a fixed-term contract until 30 June 2026. What we are looking for Microsoft Office: PowerPoint, Word, Excel, Share Point, Teams, MS Forms, Outlook Significant experience using Articulate 360 Comfortable utilising LMS Functionality (Workday or similar) Adobe Creative Cloud applications Experience within a training & development role (essential) Evidence of working with or designing learning solutions (essential) Commercially minded with a strong knowledge of premium beauty and beauty customer experience (essential) Previous experience working with beauty (skin care and/or fragrance) retail environment at business level (essential) Strong project management skills - organisation, diary planning, managing stakeholder expectations Exceptional writing and proof-reading skills Emotionally intelligent, personable, and inclusive Creativity, enthusiasm, passion, curiosity, organised A team player, someone who enjoys working within a team while also works well autonomously PPTLS (level 3 teaching qualification) or CIPD level 3 or relevant experience (desirable) Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Commitment to fostering an inclusive and psychologically safe work environment. What's on offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - Flexible, hybrid working pattern Generous product discount allowance and bi-annual complimentary product allocation Paid volunteering allowance for all employees Bonus opportunity based on personal, and business, performance Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey. About Us Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, hair and body care products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients, and use only those with a proven record of safety and efficacy. In each of our unique stores, informed consultants are pleased to introduce our range and to guide your selections. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered in Melbourne, and have offices and stores in many parts of the world, including New York, London, Paris, Tokyo and Hong Kong. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Dec 09, 2025
Full time
Global Retail Training Designer - FTC page is loaded Global Retail Training Designer - FTC Apply locations Aesop UK Head Office time type Full time posted on Posted Yesterday job requisition id R Global Retail Training Designer London FTC For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose The Global Retail Training Designer will be responsible for the design, development, and deployment of blended learning and development solutions across product and capability projects for the Aesop retail population, with a view to close knowledge, skill, and behavioural gaps in accordance with the commercial agenda while keeping the customer and brand values at heart. Success of this role is defined by increasing retail sell-through across a range of retail KPIs and positive ROI. Reporting directly to the Global Retail Training Design Manager, this role is primarily a design role with occasional co-ordination projects as required. Role responsibilities include, but are not limited to - Design and develop blended learning and development solutions that deliver commercial results through the education and engagement of our global retail population aligned to marketing and business objectives. Work closely with key stakeholders such as global marketing, visual merchandising, and retail training & performance teams to ensure well informed, impactful, and engaging learning solutions that are reflective of the commercial priority to the business. Confidently communicate training initiatives, in detail, to various leadership and training teams to launch designed learning content. Co-Ordinate Global Retail Training & Capability communications with an engaging yet informative approach to inspire our Training & Performance teams in markets to initiate local activity. Work closely with the Retail Training & Capability Co-Ordinator to ensure maintenance of existing learning solutions, and programs. Offering guidance and solutions, focused on the end user experience, where required. Liaise with Retail Training & Capability Coordinator to ensure Global Share Point is up to date. Proactively implement necessary design changes based on end user insights. Analyse data relating to learning and development solutions to evidence the impact of the solution through productivity and performance. Co-ordinate quantitative and qualitative results with an aim to share with key stakeholders Successfully manage own diary, in line with multiple project priorities, managing key stakeholder expectations while keeping a calm and considered approach. Approach training design with DE&I at the forefront ensuring we are consistently building inclusive learning solutions. Pro-actively research and suggest new and engaging learning & development trends with a view to elevate future training design. This is a full-time position operating with a hybrid working pattern, attending Aesop's London Bridge-based Head Office three days per week and working remotely on two days per week . This is a fixed-term contract until 30 June 2026. What we are looking for Microsoft Office: PowerPoint, Word, Excel, Share Point, Teams, MS Forms, Outlook Significant experience using Articulate 360 Comfortable utilising LMS Functionality (Workday or similar) Adobe Creative Cloud applications Experience within a training & development role (essential) Evidence of working with or designing learning solutions (essential) Commercially minded with a strong knowledge of premium beauty and beauty customer experience (essential) Previous experience working with beauty (skin care and/or fragrance) retail environment at business level (essential) Strong project management skills - organisation, diary planning, managing stakeholder expectations Exceptional writing and proof-reading skills Emotionally intelligent, personable, and inclusive Creativity, enthusiasm, passion, curiosity, organised A team player, someone who enjoys working within a team while also works well autonomously PPTLS (level 3 teaching qualification) or CIPD level 3 or relevant experience (desirable) Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Commitment to fostering an inclusive and psychologically safe work environment. What's on offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - Flexible, hybrid working pattern Generous product discount allowance and bi-annual complimentary product allocation Paid volunteering allowance for all employees Bonus opportunity based on personal, and business, performance Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey. About Us Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, hair and body care products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients, and use only those with a proven record of safety and efficacy. In each of our unique stores, informed consultants are pleased to introduce our range and to guide your selections. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered in Melbourne, and have offices and stores in many parts of the world, including New York, London, Paris, Tokyo and Hong Kong. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
