Commercial & Investment Bank - Environmental & Social (E&S) Risk, Control Manager - Vice President BOURNEMOUTH, DORSET, United Kingdom Job Identification Job Category Program Management Business Unit Commercial & Investment Bank Posting Date 11/19/2025, 03:54 PM Locations Chaseside - Dorset Building, Bournemouth, Dorset, BH7 7DA, GB Job Schedule Full time Job Description Join our Control Management team to lead the implementation of updated policies and standards and act as the primary control manage ment contact for E&S risk. As a Vice President Control Manager in the Commercial Investment Bank (CIB) Control Management team, you will be maintaining a critical component of the firm's Environmental & Social (E&S) Risk Framework. In this role, you will act as the primary control manage ment contact for E&S risk, owning and overseeing the implementation of the CIB E&S Control framework. Including owning, updating, and overseeing CIB procedures and producing and managing key metrics and reports to support the control framework. You will lead the implementation of updated policies and standards-most notably the rollout of the N&S Standard-and work closely with sub-lines of business to establish effective operating models and controls. By negotiating between first and second line teams, you will identify pragmatic solutions to complex requirements and facilitate regular meetings with senior stakeholders to review progress and drive enhancements. In this collaborative role, you will champion initiatives that enhance the operational risk environment across CIB. This role requires strong stakeholder management and communication skills, as well as the ability to influence training and communication plans to support successful change delivery. Job responsibilities: Own and maintain CIB procedures to ensure alignment with regulatory and internal requirements. Serve as the primary contact for Environmental & Social (E&S) risk Control Management within CIB, providing subject matter expertise and guidance. Develop, produce, and oversee key metrics and reports to support the E&S Control Framework. Lead the implementation of updated policies and standards, including the rollout of the N&S Standard across CIB. Partner with sub-lines of business to establish effective operating models, processes, and controls for compliance. Negotiate between first and second line teams to identify and implement pragmatic solutions to complex requirements. Influence the development and delivery of training and communication plans to support new standards and procedures. Organize and facilitate regular meetings with senior stakeholders to review progress, address challenges, and drive continuous improvement. Required qualifications, capabilities, and skills: Proven experience in risk management, controls, or compliance within a large financial institution, preferably in investment banking. Excellent program and project management skills, with experience leading change initiatives. Strong understanding of Environmental & Social Risk frameworks and related regulatory requirements. Ability to negotiate and influence across multiple stakeholder groups, including first and second line teams. Strong analytical skills, with experience in developing and reporting key metrics. Exceptional communication and interpersonal skills, with the ability to develop effective training and communication strategies. Experience in governance and stakeholder management. Experience in coordinating strategic and tactical objectives. Preferred qualifications, capabilities, and skills: Knowledge of Intelligent Solutions such Alteryx, Tableau, Signavio, Pega etc Experience in coordinating strategic and tactical objectives. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Dec 18, 2025
Full time
Commercial & Investment Bank - Environmental & Social (E&S) Risk, Control Manager - Vice President BOURNEMOUTH, DORSET, United Kingdom Job Identification Job Category Program Management Business Unit Commercial & Investment Bank Posting Date 11/19/2025, 03:54 PM Locations Chaseside - Dorset Building, Bournemouth, Dorset, BH7 7DA, GB Job Schedule Full time Job Description Join our Control Management team to lead the implementation of updated policies and standards and act as the primary control manage ment contact for E&S risk. As a Vice President Control Manager in the Commercial Investment Bank (CIB) Control Management team, you will be maintaining a critical component of the firm's Environmental & Social (E&S) Risk Framework. In this role, you will act as the primary control manage ment contact for E&S risk, owning and overseeing the implementation of the CIB E&S Control framework. Including owning, updating, and overseeing CIB procedures and producing and managing key metrics and reports to support the control framework. You will lead the implementation of updated policies and standards-most notably the rollout of the N&S Standard-and work closely with sub-lines of business to establish effective operating models and controls. By negotiating between first and second line teams, you will identify pragmatic solutions to complex requirements and facilitate regular meetings with senior stakeholders to review progress and drive enhancements. In this collaborative role, you will champion initiatives that enhance the operational risk environment across CIB. This role requires strong stakeholder management and communication skills, as well as the ability to influence training and communication plans to support successful change delivery. Job responsibilities: Own and maintain CIB procedures to ensure alignment with regulatory and internal requirements. Serve as the primary contact for Environmental & Social (E&S) risk Control Management within CIB, providing subject matter expertise and guidance. Develop, produce, and oversee key metrics and reports to support the E&S Control Framework. Lead the implementation of updated policies and standards, including the rollout of the N&S Standard across CIB. Partner with sub-lines of business to establish effective operating models, processes, and controls for compliance. Negotiate between first and second line teams to identify and implement pragmatic solutions to complex requirements. Influence the development and delivery of training and communication plans to support new standards and procedures. Organize and facilitate regular meetings with senior stakeholders to review progress, address challenges, and drive continuous improvement. Required qualifications, capabilities, and skills: Proven experience in risk management, controls, or compliance within a large financial institution, preferably in investment banking. Excellent program and project management skills, with experience leading change initiatives. Strong understanding of Environmental & Social Risk frameworks and related regulatory requirements. Ability to negotiate and influence across multiple stakeholder groups, including first and second line teams. Strong analytical skills, with experience in developing and reporting key metrics. Exceptional communication and interpersonal skills, with the ability to develop effective training and communication strategies. Experience in governance and stakeholder management. Experience in coordinating strategic and tactical objectives. Preferred qualifications, capabilities, and skills: Knowledge of Intelligent Solutions such Alteryx, Tableau, Signavio, Pega etc Experience in coordinating strategic and tactical objectives. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role We are looking for an experienced VP of Product to lead our Trade product vertical. This role sits at the heart of our business, owning the strategy, roadmap, and execution for our Trade marketplace in four markets (Nigeria, South Africa, Argentina and Brazil), ensuring that product delivery meets business growth ambitions while balancing technical scalability, operational needs, and customer experience. In addition you will be responsible for launching our core marketplace products as we move into new markets. The VP will work closely with our Co-founder and CPO, Engineering, Operations and Marketing leadership to drive adoption, unlock revenue growth, and deliver a seamless trading experience for FMCGs, distributors, and retailers. Responsibilities Set and evolve the Trade product vision and strategy, ensuring alignment with company OKRs, long-term growth priorities, and new market opportunities. Define, maintain, and prioritise the Trade product roadmap, balancing near-term delivery with long-term scalability. Lead go-to-market planning and execution- from requirements and design through to operational readiness, launch, and post-launch analysis. Partner closely with Ops, Sales, and Marketing to support adoption, repeat trade, and revenue growth. Provide leadership and coaching to Product Managers, driving focus, execution, and professional growth. Translate business and market needs into clear product requirements (PRDs/specs) for engineering and manage trade-offs between speed, quality, and scope. Oversee technical and platform development, including marketplace capabilities, ERP integrations, APIs, and automation, ensuring scalability, security, and compliance. Own accountability for delivery timelines, major product launches, and cross-functional alignment with stakeholders. Monitor product and commercial performance, including adoption, repeat usage, multi-category growth, order value, and commission revenue. Lead customer discovery and market research to ensure product strategy is informed by buyer, seller, and distributor needs. Act as subject matter expert for Trade products, supporting internal teams and external partners throughout the product lifecycle. Requirements Senior product leadership experience, ideally in B2B marketplaces, e-commerce, or fintech. A proven track record in leading product teams to deliver complex initiatives with measurable commercial impact. Strong technical fluency (APIs, integrations, data platforms, SaaS marketplaces). Proven ability to manage cross-functional teams and stakeholders in a high-growth, multi-market environment. Expertise in driving product innovation and managing the end-to-end product lifecycle from ideation to delivery. Commercial acumen: ability to balance customer needs, operational requirements, and revenue goals. Excellent communication and influencing skills, with experience presenting to senior leadership. Ability to develop and execute comprehensive product strategies aligned with business goals and a proficiency in using data analytics and metrics to guide product decisions and measure success. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced Company Pension (Matched up to 5% & Salary Sacrifice) Healthcare Cash plan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Dec 16, 2025
Full time
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role We are looking for an experienced VP of Product to lead our Trade product vertical. This role sits at the heart of our business, owning the strategy, roadmap, and execution for our Trade marketplace in four markets (Nigeria, South Africa, Argentina and Brazil), ensuring that product delivery meets business growth ambitions while balancing technical scalability, operational needs, and customer experience. In addition you will be responsible for launching our core marketplace products as we move into new markets. The VP will work closely with our Co-founder and CPO, Engineering, Operations and Marketing leadership to drive adoption, unlock revenue growth, and deliver a seamless trading experience for FMCGs, distributors, and retailers. Responsibilities Set and evolve the Trade product vision and strategy, ensuring alignment with company OKRs, long-term growth priorities, and new market opportunities. Define, maintain, and prioritise the Trade product roadmap, balancing near-term delivery with long-term scalability. Lead go-to-market planning and execution- from requirements and design through to operational readiness, launch, and post-launch analysis. Partner closely with Ops, Sales, and Marketing to support adoption, repeat trade, and revenue growth. Provide leadership and coaching to Product Managers, driving focus, execution, and professional growth. Translate business and market needs into clear product requirements (PRDs/specs) for engineering and manage trade-offs between speed, quality, and scope. Oversee technical and platform development, including marketplace capabilities, ERP integrations, APIs, and automation, ensuring scalability, security, and compliance. Own accountability for delivery timelines, major product launches, and cross-functional alignment with stakeholders. Monitor product and commercial performance, including adoption, repeat usage, multi-category growth, order value, and commission revenue. Lead customer discovery and market research to ensure product strategy is informed by buyer, seller, and distributor needs. Act as subject matter expert for Trade products, supporting internal teams and external partners throughout the product lifecycle. Requirements Senior product leadership experience, ideally in B2B marketplaces, e-commerce, or fintech. A proven track record in leading product teams to deliver complex initiatives with measurable commercial impact. Strong technical fluency (APIs, integrations, data platforms, SaaS marketplaces). Proven ability to manage cross-functional teams and stakeholders in a high-growth, multi-market environment. Expertise in driving product innovation and managing the end-to-end product lifecycle from ideation to delivery. Commercial acumen: ability to balance customer needs, operational requirements, and revenue goals. Excellent communication and influencing skills, with experience presenting to senior leadership. Ability to develop and execute comprehensive product strategies aligned with business goals and a proficiency in using data analytics and metrics to guide product decisions and measure success. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced Company Pension (Matched up to 5% & Salary Sacrifice) Healthcare Cash plan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Senior Full Stack Engineer The Role - What will you be doing? Key Responsibilities and Duties Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Expert proficiency in server-side development. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Senior Full Stack Engineer The Role - What will you be doing? Key Responsibilities and Duties Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Expert proficiency in server-side development. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
The Head of Customer Migrations will be the primary liaison between operations, Sales and Product teams. This is a critical role to reduce migration risk. Owning the customer migrations for our customers. Responsible for outlining specific products, features and custom builds that will be needed for each specific cohort. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise any customer pain and to maximise opportunity for future growth with these customer cohort. Responsible for reducing the risk to customers of migrating onto a new platform by detailing the specific needs by customer cohort. Managing the actual migration and ensuring alignment with key stakeholders. End to end customer experience and process mapping to identify and deliver future enhancements. Skills and Experience Required: Significant customer migration experience at a UK based payment acquirer. Deep acquiring and payment expertise with a significant track record of working in the payment acquiring industry. Experience across Enterprise and SME customer migrations in the acquiring industry. Barclays' payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients. In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield's global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth. Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays' clients for a minimum of ten years. For more information on our partnership with Brookfield, please visit Purpose of the role To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best action communications to drive revenue growth through customer engagement, growth, and retention Accountabilities Development of a comprehensive CRM strategy aligned with overall business objectives. Implementation of marketing automation processes to streamline and personalise customer communications. Customer needs assessment through research and data analytics to derive insights into customer behaviour and develop segmentation to tailor marketing activity to different target audiences, as needed. Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Selection, implementation and optimisation of CRM technology to meet business needs, where relevant. Collation of client feedback and insights to understand their evolving needs and preferences, leveraging data and analytics for the identification of trends and opportunities for improvement, if required. Maintenance of client records, including account information, interactions, and documentation, where appropriate. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 16, 2025
Full time
The Head of Customer Migrations will be the primary liaison between operations, Sales and Product teams. This is a critical role to reduce migration risk. Owning the customer migrations for our customers. Responsible for outlining specific products, features and custom builds that will be needed for each specific cohort. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise any customer pain and to maximise opportunity for future growth with these customer cohort. Responsible for reducing the risk to customers of migrating onto a new platform by detailing the specific needs by customer cohort. Managing the actual migration and ensuring alignment with key stakeholders. End to end customer experience and process mapping to identify and deliver future enhancements. Skills and Experience Required: Significant customer migration experience at a UK based payment acquirer. Deep acquiring and payment expertise with a significant track record of working in the payment acquiring industry. Experience across Enterprise and SME customer migrations in the acquiring industry. Barclays' payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients. In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield's global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth. Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays' clients for a minimum of ten years. For more information on our partnership with Brookfield, please visit Purpose of the role To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best action communications to drive revenue growth through customer engagement, growth, and retention Accountabilities Development of a comprehensive CRM strategy aligned with overall business objectives. Implementation of marketing automation processes to streamline and personalise customer communications. Customer needs assessment through research and data analytics to derive insights into customer behaviour and develop segmentation to tailor marketing activity to different target audiences, as needed. Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Selection, implementation and optimisation of CRM technology to meet business needs, where relevant. Collation of client feedback and insights to understand their evolving needs and preferences, leveraging data and analytics for the identification of trends and opportunities for improvement, if required. Maintenance of client records, including account information, interactions, and documentation, where appropriate. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi has been investing in developing new product offerings to enable clients to pay and receive funds 24 7 and at scale. Real Time Liquidity is a Strategic pillar of Citi's TTS offerings, designed to help our clients mobilise liquidity and fund operations in real time, with the goal of being able to operate 24/7. Wholesale Credit transformation is a strategic initiative that is aligned with this client innovation for the future. One central theme for the wholesale credit transformation and for enabling real time liquidity and payments is the ability to allow clients to access credit facilities at the appropriate level for the facilitation of intraday payments, where account balance is insufficient for initiating and completing transactions. The Position This role will be responsible for developing a business strategy and governance process for a globally consistent intraday Credit facility application to payments flows. This will be achieved through the design of a unified intraday credit framework, designing the intersection between credit facility and client liquidity and structures, working in conjunction with other partners to deliver solutions for payments facilitation in a consistent manner globally and enable better continuum across liquidity and payments. The position will ensure that Credit, liquidity and client structures are best utilised to help clients obtain optimal use of liquidity and uniform approach to making payments and centralising liquidity globally. The position will support global, regional and local product managers to execute key strategic solutions relating to intraday Credit ensuring design, development, and delivery of consistent solutions globally. This is an exciting opportunity to lead a key component of the TTS and support the launch of new solutions. The incumbent will drive the strategy, act as lead and single point of contact for liquidity management services group for engagement on wholesale credit transformation and use of intraday liquidity, while ensuring agreement on priorities, and maintaining effective governance. What you'll do: The successful candidate will act as overall product manager for liquidity management services in formulating and implementing Daylight Overdraft Limit (DOL) monitoring, management, setting business processes and standards and implementing product strategy. Work with stakeholders to define and implement solutions that improve processes, optimise credit, and reduce the cost to manage DOL using data science tools. Creating a product vision aligned to business priorities and corresponding road map to delivery. Prioritising and creating a product roadmap by liaising with various stakeholders - Regional and country product, Sales, Operations, Service and Implementations. Wearing a design thinking hat and creating features and functionalities aligned to different personas and stakeholders including Internal and External Clients. Coordination with technology partners on platform deployment, roll out of services to planned countries according to prioritisation and roadmap. Partnering with Product Managers, Sales and Client facing groups to increase the adoption of the offerings via product training and marketing programmes; manage the product rollout and act as the champion for product adoption through trainings, communications and client facing awareness programmes. Securing all necessary programme approvals from key stakeholders such as risk, legal, compliance and controls. This will require close collaboration with partners such as operations and implementations in defining a global implementation and support model. The Product Developer will also support Cash Concentration initiatives, and lead cross sell initiatives while harnessing synergies across the product suite. The successful candidate will have an opportunity to: Learn Strategic planning skills - create product roadmaps, commercialisation plans, market assessment plans. Build a global network of TTS partners through interaction with regional and country product managers, client management, operations, implementations, technology and control teams. Develop a comprehensive understanding of Citi's industry leading Liquidity products - including how these products help meet client objectives and drive revenue and sales activities. Work alongside product managers who manage Liquidity products successfully in 97+ countries - across all regions, in their daily job. Learn strong project management skills as well as get exposure to key functions related to successful product management: Product roadmap development, Revenue and Pricing analysis, Budget and Strategic planning process, Regulatory / Compliance, Technology and Operations. Learn the tech development cycle - including forecasting product demand, revenue, budget requirements and BRD support. What we'll need from you Significant experience in product management. Knowledge of agile product development methodologies and tools a plus. Knowledge of credit line management, Cash Management and/or Liquidity Management and/or Client corporate treasury practices and/or Payments. Strong interpersonal skills and proven ability to influence others including seniors without direct reporting line. Creative, independent, highly motivated. Organisational skills and the ability to drive complex projects. Ability to interact effectively, with clients, business partners, senior management. Self aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision. Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions. Hard working team player. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretional annual performance related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Programme. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Dec 16, 2025
Full time
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi has been investing in developing new product offerings to enable clients to pay and receive funds 24 7 and at scale. Real Time Liquidity is a Strategic pillar of Citi's TTS offerings, designed to help our clients mobilise liquidity and fund operations in real time, with the goal of being able to operate 24/7. Wholesale Credit transformation is a strategic initiative that is aligned with this client innovation for the future. One central theme for the wholesale credit transformation and for enabling real time liquidity and payments is the ability to allow clients to access credit facilities at the appropriate level for the facilitation of intraday payments, where account balance is insufficient for initiating and completing transactions. The Position This role will be responsible for developing a business strategy and governance process for a globally consistent intraday Credit facility application to payments flows. This will be achieved through the design of a unified intraday credit framework, designing the intersection between credit facility and client liquidity and structures, working in conjunction with other partners to deliver solutions for payments facilitation in a consistent manner globally and enable better continuum across liquidity and payments. The position will ensure that Credit, liquidity and client structures are best utilised to help clients obtain optimal use of liquidity and uniform approach to making payments and centralising liquidity globally. The position will support global, regional and local product managers to execute key strategic solutions relating to intraday Credit ensuring design, development, and delivery of consistent solutions globally. This is an exciting opportunity to lead a key component of the TTS and support the launch of new solutions. The incumbent will drive the strategy, act as lead and single point of contact for liquidity management services group for engagement on wholesale credit transformation and use of intraday liquidity, while ensuring agreement on priorities, and maintaining effective governance. What you'll do: The successful candidate will act as overall product manager for liquidity management services in formulating and implementing Daylight Overdraft Limit (DOL) monitoring, management, setting business processes and standards and implementing product strategy. Work with stakeholders to define and implement solutions that improve processes, optimise credit, and reduce the cost to manage DOL using data science tools. Creating a product vision aligned to business priorities and corresponding road map to delivery. Prioritising and creating a product roadmap by liaising with various stakeholders - Regional and country product, Sales, Operations, Service and Implementations. Wearing a design thinking hat and creating features and functionalities aligned to different personas and stakeholders including Internal and External Clients. Coordination with technology partners on platform deployment, roll out of services to planned countries according to prioritisation and roadmap. Partnering with Product Managers, Sales and Client facing groups to increase the adoption of the offerings via product training and marketing programmes; manage the product rollout and act as the champion for product adoption through trainings, communications and client facing awareness programmes. Securing all necessary programme approvals from key stakeholders such as risk, legal, compliance and controls. This will require close collaboration with partners such as operations and implementations in defining a global implementation and support model. The Product Developer will also support Cash Concentration initiatives, and lead cross sell initiatives while harnessing synergies across the product suite. The successful candidate will have an opportunity to: Learn Strategic planning skills - create product roadmaps, commercialisation plans, market assessment plans. Build a global network of TTS partners through interaction with regional and country product managers, client management, operations, implementations, technology and control teams. Develop a comprehensive understanding of Citi's industry leading Liquidity products - including how these products help meet client objectives and drive revenue and sales activities. Work alongside product managers who manage Liquidity products successfully in 97+ countries - across all regions, in their daily job. Learn strong project management skills as well as get exposure to key functions related to successful product management: Product roadmap development, Revenue and Pricing analysis, Budget and Strategic planning process, Regulatory / Compliance, Technology and Operations. Learn the tech development cycle - including forecasting product demand, revenue, budget requirements and BRD support. What we'll need from you Significant experience in product management. Knowledge of agile product development methodologies and tools a plus. Knowledge of credit line management, Cash Management and/or Liquidity Management and/or Client corporate treasury practices and/or Payments. Strong interpersonal skills and proven ability to influence others including seniors without direct reporting line. Creative, independent, highly motivated. Organisational skills and the ability to drive complex projects. Ability to interact effectively, with clients, business partners, senior management. Self aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision. Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions. Hard working team player. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretional annual performance related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Programme. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
About Us We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you. At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying! About the Role As a Senior Operations Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action will start when a restaurant decides to use our solution: You will create its account, collect all relevant information, provide them with tailor made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! You will report to the Head of Operations UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food! Key Responsibilities Make restaurants operations seamless through effective and efficient delivery of our product Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product Ensure best in class restaurant retention through stellar customer service Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry Solve issues through processes and have your ideas adopted and implemented globally Engage in the continuous improvement of the processes you and your teams build together About You Based in the UK 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies. Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks. Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets. Owner & growth mentality. Passion for foodtech and an itch to roll up your sleeves and build. Project management skills i.e. you are structured, reliable, detail oriented and communicate efficiently with all stakeholders. ️ Compensation, Perks & Benefits Competitive salary and stock options 100% health coverage for you and your children Free-holiday policy A lot of responsibilities and opportunities to grow
Dec 16, 2025
Full time
About Us We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you. At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying! About the Role As a Senior Operations Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action will start when a restaurant decides to use our solution: You will create its account, collect all relevant information, provide them with tailor made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! You will report to the Head of Operations UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food! Key Responsibilities Make restaurants operations seamless through effective and efficient delivery of our product Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product Ensure best in class restaurant retention through stellar customer service Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry Solve issues through processes and have your ideas adopted and implemented globally Engage in the continuous improvement of the processes you and your teams build together About You Based in the UK 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies. Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks. Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets. Owner & growth mentality. Passion for foodtech and an itch to roll up your sleeves and build. Project management skills i.e. you are structured, reliable, detail oriented and communicate efficiently with all stakeholders. ️ Compensation, Perks & Benefits Competitive salary and stock options 100% health coverage for you and your children Free-holiday policy A lot of responsibilities and opportunities to grow
Accountancy Practice Office Manager Location: SW London (SW15 area). Permanent full-time, office based, 9:00am - 5:30pm. Salary: £45k - £60k (salary negotiable depending on skills and experience). This is an involved role seeking a person who can turn their hand to bookkeeping, invoicing, payroll, HR and business/office administration and management. Our client is an accounting and tax practice that deals with all aspects of accounting, auditing, personal tax, property tax and corporate tax. Great Sage and Excel knowledge and experience are required. Role Activities Banking activities - performing and monitoring daily payments and receipt transactions on business bank accounts including client money activities; reconciling bank account activity. Bookkeeping for all financial activities for several business entities using Sage Accounting software and, where appropriate, recording entries in Excel; submission of quarterly VAT returns; production of annual financial accounts. Producing client invoices including narratives of services provided; managing outstanding debtors; and corresponding with clients regarding queries and managing client payment plans. Management of the in-house tool to track staff work hours assigned to servicing clients and other business activities, including reporting and client billing activities. Monthly payroll activities using Sage Payroll; other staff-related activities relating to recruitment, contracts, appraisals, holidays and sickness. Ensure employee training complies with CPD requirements for qualified staff. Business administration including preparing annual insurance obligations, corporate membership of professional bodies, and managing 3rd party suppliers and service contracts. Skills Required Technically proficient in the use of Sage Accounts and Sage Payroll; skilled in Microsoft Office applications, especially Word and Excel; adept at learning other software quickly. Well-organised, numerate business administrator with the ability to prioritise key activities, manage multiple initiatives, and problem-solve. Clear written and verbal communication skills; ability to build rapport and relationships with clients and colleagues. Drive, determination and attention to detail to deliver practical solutions and outcomes to clients, senior managers and colleagues. Ability to work independently and act with diligence and integrity regarding sensitive business matters. Notes Disclaimer: Due to the high amount of interest that we receive for each role, we cannot respond to every application individually. If you do not hear back from a consultant within 14 days, you have not been shortlisted for this role. Closing date for applications September 25, 2025 Apply for this job To apply, please submit your full name, email address, and CV. You may be required to confirm you live in the UK. Head Office: Carlton Recruitment, Global House, 1 Ashley Avenue, Epsom, Surrey KT18 5AD
Dec 16, 2025
Full time
Accountancy Practice Office Manager Location: SW London (SW15 area). Permanent full-time, office based, 9:00am - 5:30pm. Salary: £45k - £60k (salary negotiable depending on skills and experience). This is an involved role seeking a person who can turn their hand to bookkeeping, invoicing, payroll, HR and business/office administration and management. Our client is an accounting and tax practice that deals with all aspects of accounting, auditing, personal tax, property tax and corporate tax. Great Sage and Excel knowledge and experience are required. Role Activities Banking activities - performing and monitoring daily payments and receipt transactions on business bank accounts including client money activities; reconciling bank account activity. Bookkeeping for all financial activities for several business entities using Sage Accounting software and, where appropriate, recording entries in Excel; submission of quarterly VAT returns; production of annual financial accounts. Producing client invoices including narratives of services provided; managing outstanding debtors; and corresponding with clients regarding queries and managing client payment plans. Management of the in-house tool to track staff work hours assigned to servicing clients and other business activities, including reporting and client billing activities. Monthly payroll activities using Sage Payroll; other staff-related activities relating to recruitment, contracts, appraisals, holidays and sickness. Ensure employee training complies with CPD requirements for qualified staff. Business administration including preparing annual insurance obligations, corporate membership of professional bodies, and managing 3rd party suppliers and service contracts. Skills Required Technically proficient in the use of Sage Accounts and Sage Payroll; skilled in Microsoft Office applications, especially Word and Excel; adept at learning other software quickly. Well-organised, numerate business administrator with the ability to prioritise key activities, manage multiple initiatives, and problem-solve. Clear written and verbal communication skills; ability to build rapport and relationships with clients and colleagues. Drive, determination and attention to detail to deliver practical solutions and outcomes to clients, senior managers and colleagues. Ability to work independently and act with diligence and integrity regarding sensitive business matters. Notes Disclaimer: Due to the high amount of interest that we receive for each role, we cannot respond to every application individually. If you do not hear back from a consultant within 14 days, you have not been shortlisted for this role. Closing date for applications September 25, 2025 Apply for this job To apply, please submit your full name, email address, and CV. You may be required to confirm you live in the UK. Head Office: Carlton Recruitment, Global House, 1 Ashley Avenue, Epsom, Surrey KT18 5AD
Ernst & Young Advisory Services Sdn Bhd
City, Manchester
Press Tab to Move to Skip to Content Link Location: Manchester Other locations: Primary Location Only Date: Oct 17, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Payroll Delivery Manager - Newcastle Upon Tyne/Manchester/Belfast The opportunity We are looking for driven and ambitious Payroll Delivery professionals who are keen to develop a challenging and stimulating career. As a Payroll Delivery Manager you will be responsible for delivery of high quality and timely payroll services to a portfolio of clients ranging in size and complexity. This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support. Your key responsibilities Ultimate responsibility for the end to end payroll process for a portfolio of clients ensuring that the payrolls are processed and submitted each pay period in a timely and accurate manner Undertaking in-depth reviews of the work carried out by the payroll team prior to client delivery Advising on any technical payroll matters arising, such as termination payments, payrolling of benefits, statutory payments Dealing with client and team queries in relation to payroll operations and ensuring that escalation procedures are in place Managing team workloads and allocations Counselling of staff including annual and in year reviews Preparing client fee and budget details and ensuring the team comply with internal finance procedures Approving BACS files for the payment of employees Dealing with the global team to coordinate payroll offerings Set up and attending client meetings when required Developing additional services for payroll clients Work with the implementation teams to ensure the smooth transition of new payroll clients Effectively identify, manage, resolve, and mitigate key risks and issues impacting the client and acting as a point of escalation. Understanding of and complying with Quality and Risk requirements for professional service firms Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process. There will be an opportunity to also be involved in pursuits if that is of interest to the candidate Skills and attributes for success Solid UK Payroll technical knowledge Demonstrable good project management and time management skills - balance multiple priorities by considering importance, level of urgency and other dependencies. A desire to take on responsibility Assertive and proactive approach to the delivery of client engagements Ability to network effectively within large organisations and build relationships with individuals and clients Ability to utilise research effectively and explain complex subjects in a clear manner Ability to build strong client relationships and committed to delivery of exceptional client service To qualify for the role, you must have Over 8+ years' relevant hands on experience in Payroll End to end Payroll knowledge and experience is a must within a high volume payroll business (a bureau environment would be beneficial) Expertise in understanding payroll compliance, rules, and legislations in a multi country environment and with up to date knowledge Knowledge and hands on experience in Statutory payments/deductions and Pension contributions and their management Thorough understanding of upstream and downstream processes that impact Payroll. Good understanding of payroll compliance including AE, RTI, Apprenticeship Levy Good IT skills including experience of working with excel documents. A high level of accuracy and attention to detail Good workload management skills and an ability to work to deadlines Experience of managing a team Payroll qualifications e.g., Chartered Institute of Payroll Professionals (CIPP) preferred What we look for Flexibility and good team working skills Strong in both written and verbal communications Highly organised with excellent customer service skills and comfortable in a client facing environment Strong IT skills and can adapt quickly to working with new technologies Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups. Ability to work with internal/external customers globally and/or virtual basis Ability to support with the development of standard methodology, tools, and templates. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Join us in building a better working world Apply now
Dec 16, 2025
Full time
Press Tab to Move to Skip to Content Link Location: Manchester Other locations: Primary Location Only Date: Oct 17, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Payroll Delivery Manager - Newcastle Upon Tyne/Manchester/Belfast The opportunity We are looking for driven and ambitious Payroll Delivery professionals who are keen to develop a challenging and stimulating career. As a Payroll Delivery Manager you will be responsible for delivery of high quality and timely payroll services to a portfolio of clients ranging in size and complexity. This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support. Your key responsibilities Ultimate responsibility for the end to end payroll process for a portfolio of clients ensuring that the payrolls are processed and submitted each pay period in a timely and accurate manner Undertaking in-depth reviews of the work carried out by the payroll team prior to client delivery Advising on any technical payroll matters arising, such as termination payments, payrolling of benefits, statutory payments Dealing with client and team queries in relation to payroll operations and ensuring that escalation procedures are in place Managing team workloads and allocations Counselling of staff including annual and in year reviews Preparing client fee and budget details and ensuring the team comply with internal finance procedures Approving BACS files for the payment of employees Dealing with the global team to coordinate payroll offerings Set up and attending client meetings when required Developing additional services for payroll clients Work with the implementation teams to ensure the smooth transition of new payroll clients Effectively identify, manage, resolve, and mitigate key risks and issues impacting the client and acting as a point of escalation. Understanding of and complying with Quality and Risk requirements for professional service firms Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process. There will be an opportunity to also be involved in pursuits if that is of interest to the candidate Skills and attributes for success Solid UK Payroll technical knowledge Demonstrable good project management and time management skills - balance multiple priorities by considering importance, level of urgency and other dependencies. A desire to take on responsibility Assertive and proactive approach to the delivery of client engagements Ability to network effectively within large organisations and build relationships with individuals and clients Ability to utilise research effectively and explain complex subjects in a clear manner Ability to build strong client relationships and committed to delivery of exceptional client service To qualify for the role, you must have Over 8+ years' relevant hands on experience in Payroll End to end Payroll knowledge and experience is a must within a high volume payroll business (a bureau environment would be beneficial) Expertise in understanding payroll compliance, rules, and legislations in a multi country environment and with up to date knowledge Knowledge and hands on experience in Statutory payments/deductions and Pension contributions and their management Thorough understanding of upstream and downstream processes that impact Payroll. Good understanding of payroll compliance including AE, RTI, Apprenticeship Levy Good IT skills including experience of working with excel documents. A high level of accuracy and attention to detail Good workload management skills and an ability to work to deadlines Experience of managing a team Payroll qualifications e.g., Chartered Institute of Payroll Professionals (CIPP) preferred What we look for Flexibility and good team working skills Strong in both written and verbal communications Highly organised with excellent customer service skills and comfortable in a client facing environment Strong IT skills and can adapt quickly to working with new technologies Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups. Ability to work with internal/external customers globally and/or virtual basis Ability to support with the development of standard methodology, tools, and templates. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Join us in building a better working world Apply now
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role overview We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. Who you are the ideal candidate will be fluent in French and English with a strong understanding of hotel operations and hospitality technology will bring a customer-first mindset focused on retention, growth, and strategic partnership What you will do Strategic Account Management : Own and manage relationships with a portfolio of high-value hotel customers in the CEE region. Retention & Value Delivery : Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement. Customer Escalations : Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams. Account Planning : Develop and maintain long-term account strategies aligned with customer goals and internal business objectives. Upsell & Cross-Sell : Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings. Renewals & Pricing : Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams. Product Education & Advocacy : Educate customers on new features and best practices; act as a trusted advisor on the software's strategic value. Stakeholder Management : Build strong multi-level relationships (operational to executive) within customer organizations. Customer Insights : Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Dec 16, 2025
Full time
About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role overview We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. Who you are the ideal candidate will be fluent in French and English with a strong understanding of hotel operations and hospitality technology will bring a customer-first mindset focused on retention, growth, and strategic partnership What you will do Strategic Account Management : Own and manage relationships with a portfolio of high-value hotel customers in the CEE region. Retention & Value Delivery : Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement. Customer Escalations : Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams. Account Planning : Develop and maintain long-term account strategies aligned with customer goals and internal business objectives. Upsell & Cross-Sell : Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings. Renewals & Pricing : Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams. Product Education & Advocacy : Educate customers on new features and best practices; act as a trusted advisor on the software's strategic value. Stakeholder Management : Build strong multi-level relationships (operational to executive) within customer organizations. Customer Insights : Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud. Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud. Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Join our Product team as a Senior Product Marketing Manager and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Product Marketing Manager to play a key role in that journey. You'll be part of a fast-growing team, working at the intersection of payments, e-money, and crypto. If you're naturally curious, passionate about financial technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will be responsible for crafting a seamless and compelling narrative that begins with a prospect's first interaction with our brand and continues through their entire in-product experience. You will bridge the gap between the promise of our marketing and the reality of our product, ensuring that our value proposition is not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and product documentation. Customer Journey & Experience Ownership: Map the end-to-end customer journey, identifying points of friction and opportunities for delight. Use qualitative and quantitative insights to drive improvements in our core product user experience. Design & UX Leadership: Manage, mentor, and guide our Product Designer to translate our core value proposition into an intuitive, elegant, and effective user experience. Ensure the UI/UX of our platform and documentation delivers on the promises made in our GTM messaging. Cross-functional Collaboration: Work hand-in-hand with Product, Engineering, Commercial, and Marketing teams to ensure strategic alignment. Act as the primary advocate for the customer experience, translating market needs and user feedback into actionable product and marketing strategies. Market & Competitive Intelligence: Conduct market research and competitive analysis to identify trends, opportunities, and competitive differentiators, feeding insights back into product, GTM, and in-product experience strategies. Sales & Customer Success Enablement: Empower our sales, account management, and customer success teams with the tools, training, and knowledge they need to effectively sell our solutions and support our clients throughout their lifecycle. What are we looking for? Fintech & Payments Expertise: Proven experience in product marketing within the fintech sector, with a strong understanding of banking & payments ecosystems. Customer-Centric with Strong Product & UX Sense: A deep empathy for the user and a passion for creating exceptional customer experiences. You must have a strong understanding of UX/UI principles and be able to provide clear, constructive guidance to a Product Designer. Startup/Scale-up Mindset: Experience thriving in fast-paced environments, ideally within a startup or scale-up. You're comfortable building processes and standards from scratch. Strategic & Hands-on: Ability to think strategically about the entire customer journey while also being highly skilled at hands on execution, from writing copy to reviewing Figma mockups. Communication & Influence: Exceptional communication skills (written and verbal) with a knack for simplifying complex concepts and the ability to influence and align stakeholders across product, design, and commercial teams. Digital Assets Expertise: Demonstrated experience and deep knowledge of the crypto and digital assets industry, including trends, products, and market dynamics. People Management or Mentorship Experience: Proven ability to lead and nurture creative talent. Experience directly managing a designer or acting as a formal mentor is highly desirable. So, what's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360 degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Join our Product team as a Senior Product Marketing Manager and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Product Marketing Manager to play a key role in that journey. You'll be part of a fast-growing team, working at the intersection of payments, e-money, and crypto. If you're naturally curious, passionate about financial technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will be responsible for crafting a seamless and compelling narrative that begins with a prospect's first interaction with our brand and continues through their entire in-product experience. You will bridge the gap between the promise of our marketing and the reality of our product, ensuring that our value proposition is not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and product documentation. Customer Journey & Experience Ownership: Map the end-to-end customer journey, identifying points of friction and opportunities for delight. Use qualitative and quantitative insights to drive improvements in our core product user experience. Design & UX Leadership: Manage, mentor, and guide our Product Designer to translate our core value proposition into an intuitive, elegant, and effective user experience. Ensure the UI/UX of our platform and documentation delivers on the promises made in our GTM messaging. Cross-functional Collaboration: Work hand-in-hand with Product, Engineering, Commercial, and Marketing teams to ensure strategic alignment. Act as the primary advocate for the customer experience, translating market needs and user feedback into actionable product and marketing strategies. Market & Competitive Intelligence: Conduct market research and competitive analysis to identify trends, opportunities, and competitive differentiators, feeding insights back into product, GTM, and in-product experience strategies. Sales & Customer Success Enablement: Empower our sales, account management, and customer success teams with the tools, training, and knowledge they need to effectively sell our solutions and support our clients throughout their lifecycle. What are we looking for? Fintech & Payments Expertise: Proven experience in product marketing within the fintech sector, with a strong understanding of banking & payments ecosystems. Customer-Centric with Strong Product & UX Sense: A deep empathy for the user and a passion for creating exceptional customer experiences. You must have a strong understanding of UX/UI principles and be able to provide clear, constructive guidance to a Product Designer. Startup/Scale-up Mindset: Experience thriving in fast-paced environments, ideally within a startup or scale-up. You're comfortable building processes and standards from scratch. Strategic & Hands-on: Ability to think strategically about the entire customer journey while also being highly skilled at hands on execution, from writing copy to reviewing Figma mockups. Communication & Influence: Exceptional communication skills (written and verbal) with a knack for simplifying complex concepts and the ability to influence and align stakeholders across product, design, and commercial teams. Digital Assets Expertise: Demonstrated experience and deep knowledge of the crypto and digital assets industry, including trends, products, and market dynamics. People Management or Mentorship Experience: Proven ability to lead and nurture creative talent. Experience directly managing a designer or acting as a formal mentor is highly desirable. So, what's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360 degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organisation's needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. The Talent Acquisition team at Airwallex plays a pivotal role in shaping the company's future by sourcing and recruiting the brightest and most ambitious minds to drive our company forward. We collaborate with hiring managers and leadership teams to understand business needs and proactively find the right individuals who will contribute to our success. As trusted advisors, our team is passionate about building strong relationships with candidates and delivering a seamless recruiting experience that reflects Airwallex's operating principles, dynamic culture, and global ambitions. What You'll Do Airwallex is scaling our key corporate functions globally, and we're looking for an exceptional Talent Acquisition Partner to take our hiring across Sales, Legal, Risk, Compliance, Finance, Operations, Strategy, and Marketing to the next level. You'll partner closely with senior business leaders (e.g., General Manager, CFO, General Counsel, Chief Risk Officer, and other functional executives) to shape talent strategy, pilot bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in Amsterdam. Responsibilities: Partner with executives: Work closely with senior leaders to define hiring needs, align on priorities, and shape go-to-market and corporate talent strategies. Attract top talent: Design and execute innovative sourcing strategies to engage exceptional corporate talent, including niche and senior level roles. Own end-to-end recruiting: Lead the full hiring process, from outreach to offer, while delivering an exceptional candidate and stakeholder experience. Drive decisions with data: Use recruiting metrics and market insights to influence decisions, improve efficiency, and uphold a high hiring bar. Champion excellence: Ensure interviewer calibration, promote best practices, and strengthen Airwallex's employer brand to attract diverse, high quality talent. Hire across markets: Manage recruitment across multiple European markets, adapting strategies to regional nuances and talent pools. Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Experienced recruiter: 7+ years of full cycle recruiting, including 2+ years in house, with deep expertise in go-to-market and corporate hiring. Proven talent partner: Successful track record hiring top talent across Sales, Legal, Risk, Compliance, Finance, Operations, Strategy, and Marketing, from entry to Director levels. Influential collaborator: Skilled at partnering with and influencing senior business leaders to align on hiring strategies and decisions. High performance driver: Thrives in fast paced, scaling environments while delivering results with accuracy and attention to detail. Team builder & innovator: Creative and resourceful, passionate about building high performing teams and elevating hiring practices. Preferred Qualifications • A Bachelor's degree. • Professional experience in or working within fast pace technology or Fintech industry. • Experience hiring in multiple counties in EMEA. Specific experience with the Israeli market would also be a plus. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 16, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organisation's needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. The Talent Acquisition team at Airwallex plays a pivotal role in shaping the company's future by sourcing and recruiting the brightest and most ambitious minds to drive our company forward. We collaborate with hiring managers and leadership teams to understand business needs and proactively find the right individuals who will contribute to our success. As trusted advisors, our team is passionate about building strong relationships with candidates and delivering a seamless recruiting experience that reflects Airwallex's operating principles, dynamic culture, and global ambitions. What You'll Do Airwallex is scaling our key corporate functions globally, and we're looking for an exceptional Talent Acquisition Partner to take our hiring across Sales, Legal, Risk, Compliance, Finance, Operations, Strategy, and Marketing to the next level. You'll partner closely with senior business leaders (e.g., General Manager, CFO, General Counsel, Chief Risk Officer, and other functional executives) to shape talent strategy, pilot bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in Amsterdam. Responsibilities: Partner with executives: Work closely with senior leaders to define hiring needs, align on priorities, and shape go-to-market and corporate talent strategies. Attract top talent: Design and execute innovative sourcing strategies to engage exceptional corporate talent, including niche and senior level roles. Own end-to-end recruiting: Lead the full hiring process, from outreach to offer, while delivering an exceptional candidate and stakeholder experience. Drive decisions with data: Use recruiting metrics and market insights to influence decisions, improve efficiency, and uphold a high hiring bar. Champion excellence: Ensure interviewer calibration, promote best practices, and strengthen Airwallex's employer brand to attract diverse, high quality talent. Hire across markets: Manage recruitment across multiple European markets, adapting strategies to regional nuances and talent pools. Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Experienced recruiter: 7+ years of full cycle recruiting, including 2+ years in house, with deep expertise in go-to-market and corporate hiring. Proven talent partner: Successful track record hiring top talent across Sales, Legal, Risk, Compliance, Finance, Operations, Strategy, and Marketing, from entry to Director levels. Influential collaborator: Skilled at partnering with and influencing senior business leaders to align on hiring strategies and decisions. High performance driver: Thrives in fast paced, scaling environments while delivering results with accuracy and attention to detail. Team builder & innovator: Creative and resourceful, passionate about building high performing teams and elevating hiring practices. Preferred Qualifications • A Bachelor's degree. • Professional experience in or working within fast pace technology or Fintech industry. • Experience hiring in multiple counties in EMEA. Specific experience with the Israeli market would also be a plus. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About NScale NScale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. NScale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At NScale, our finance team plays a critical role in ensuring financial stability, strategic growth and compliance. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role The VP Accounting Operations is responsible for leading the global accounting operations function, ensuring the integrity, accuracy, and timeliness of the company's financial reporting and transaction processing. This role oversees regional accounting leads and key operational accounting functions including purchase-to-pay, order-to-cash, billing & collections, general ledger accounting, transaction processing, and a specialist corporate accounting group. The VP will drive operational excellence, standardization, and continuous improvement across accounting processes globally. Leadership & Strategy Provide strategic direction and leadership for the accounting operations organization, ensuring alignment with the company's overall financial and business strategy. Lead and mentor a global team of regional accounting leads and functional managers, fostering a culture of accountability, collaboration, and performance excellence. Partner closely with the Senior finance leaders to define and implement best-in-class accounting practices and operational frameworks. Operational Excellence Oversee end-to-end process ownership across: Purchase-to-Pay (P2P): Supplier onboarding, invoice processing, payments, and vendor management. Order-to-cash (O2C): Billing, credit management, collections, and customer cash application. Record-to-report (R2R): General ledger, intercompany, and financial close processes. Supervise a Specialist Corporate Accounting Group responsible for complex areas such as debt, acquisitions and dispositions, intercompany transactions, and corporate journal processing. Ensure consistency and standardization of accounting processes, systems, and policies across regions. Champion automation, system optimization, and continuous process improvement initiatives to enhance efficiency and control. Governance, Compliance & Controls Maintain robust internal controls and ensure compliance with all relevant accounting standards, tax, and regulatory requirements (e.g., IFRS, US GAAP, SOX, and local statutory frameworks). Collaborate with internal audit, external auditors, and compliance teams to ensure strong governance and timely resolution of audit findings. Monitor and mitigate operational and accounting risks through proactive review and risk management practices. Performance & Reporting Establish and monitor key performance indicators (KPIs) for accounting operations to ensure service quality, efficiency, and compliance. Oversee month-end and year-end close processes, ensuring accuracy, speed, and transparency of results. Support the Controller and FP&A functions in delivering high-quality financial statements and management reports. Collaboration & Business Partnership Partner with regional and functional finance teams, procurement, treasury, and IT to align processes and drive cross-functional efficiencies. Act as a trusted advisor to business leadership, providing financial insight on operational decisions and accounting implications. Lead and contribute to transformation initiatives, including system upgrades, ERP optimization, and shared service model enhancements. About You Proven leadership experience in large-scale, multi-entity, global accounting operations. Deep technical knowledge of accounting standards (IFRS and US GAAP) and operational accounting processes. Demonstrated ability to design, implement, and manage shared service or centralized accounting functions. Strong understanding of ERP systems (NetSuite) and financial process automation. Experience leading through transformation-driving standardization, efficiency, and automation. Exceptional stakeholder management and communication skills, with the ability to influence at executive levels. Qualifications: Bachelor's degree in Accounting, Finance, or related discipline (required). Professional accounting qualification (CPA, ACA, ACCA, or equivalent) strongly preferred. 15+ years of progressive accounting and finance leadership experience, including at least 5 years in a senior management role overseeing global operations. What We Can Offer You Opportunity to play a critical role in safeguarding the assets and operations of a cutting-edge digital infrastructure and AI compute company. A collaborative, supportive, and innovative environment where your contributions will make a real impact. A competitive compensation package (base + equity) with reviews every 12 months. Work at one of the fastest-growing tech startups, backed by top PE/VC firms. A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We're proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day. Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team. At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Dec 16, 2025
Full time
About NScale NScale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. NScale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At NScale, our finance team plays a critical role in ensuring financial stability, strategic growth and compliance. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role The VP Accounting Operations is responsible for leading the global accounting operations function, ensuring the integrity, accuracy, and timeliness of the company's financial reporting and transaction processing. This role oversees regional accounting leads and key operational accounting functions including purchase-to-pay, order-to-cash, billing & collections, general ledger accounting, transaction processing, and a specialist corporate accounting group. The VP will drive operational excellence, standardization, and continuous improvement across accounting processes globally. Leadership & Strategy Provide strategic direction and leadership for the accounting operations organization, ensuring alignment with the company's overall financial and business strategy. Lead and mentor a global team of regional accounting leads and functional managers, fostering a culture of accountability, collaboration, and performance excellence. Partner closely with the Senior finance leaders to define and implement best-in-class accounting practices and operational frameworks. Operational Excellence Oversee end-to-end process ownership across: Purchase-to-Pay (P2P): Supplier onboarding, invoice processing, payments, and vendor management. Order-to-cash (O2C): Billing, credit management, collections, and customer cash application. Record-to-report (R2R): General ledger, intercompany, and financial close processes. Supervise a Specialist Corporate Accounting Group responsible for complex areas such as debt, acquisitions and dispositions, intercompany transactions, and corporate journal processing. Ensure consistency and standardization of accounting processes, systems, and policies across regions. Champion automation, system optimization, and continuous process improvement initiatives to enhance efficiency and control. Governance, Compliance & Controls Maintain robust internal controls and ensure compliance with all relevant accounting standards, tax, and regulatory requirements (e.g., IFRS, US GAAP, SOX, and local statutory frameworks). Collaborate with internal audit, external auditors, and compliance teams to ensure strong governance and timely resolution of audit findings. Monitor and mitigate operational and accounting risks through proactive review and risk management practices. Performance & Reporting Establish and monitor key performance indicators (KPIs) for accounting operations to ensure service quality, efficiency, and compliance. Oversee month-end and year-end close processes, ensuring accuracy, speed, and transparency of results. Support the Controller and FP&A functions in delivering high-quality financial statements and management reports. Collaboration & Business Partnership Partner with regional and functional finance teams, procurement, treasury, and IT to align processes and drive cross-functional efficiencies. Act as a trusted advisor to business leadership, providing financial insight on operational decisions and accounting implications. Lead and contribute to transformation initiatives, including system upgrades, ERP optimization, and shared service model enhancements. About You Proven leadership experience in large-scale, multi-entity, global accounting operations. Deep technical knowledge of accounting standards (IFRS and US GAAP) and operational accounting processes. Demonstrated ability to design, implement, and manage shared service or centralized accounting functions. Strong understanding of ERP systems (NetSuite) and financial process automation. Experience leading through transformation-driving standardization, efficiency, and automation. Exceptional stakeholder management and communication skills, with the ability to influence at executive levels. Qualifications: Bachelor's degree in Accounting, Finance, or related discipline (required). Professional accounting qualification (CPA, ACA, ACCA, or equivalent) strongly preferred. 15+ years of progressive accounting and finance leadership experience, including at least 5 years in a senior management role overseeing global operations. What We Can Offer You Opportunity to play a critical role in safeguarding the assets and operations of a cutting-edge digital infrastructure and AI compute company. A collaborative, supportive, and innovative environment where your contributions will make a real impact. A competitive compensation package (base + equity) with reviews every 12 months. Work at one of the fastest-growing tech startups, backed by top PE/VC firms. A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We're proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day. Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team. At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Job Title Sales Performance ManagerHybrid roleOffice based 2/3 days week (Exeter)Employer Overview Fast growing technology business based in the south west with a strong global customer base. SaaS provider that reduces fuel costs, improves driver efficiency and reduces emissions for both individual drivers and large corporate fleets. About the Role The Sales Performance Manager is responsible for sales forecasting, pricing, profitability, and process governance, driving accurate, commercially aligned insights that support decision-making. The Sales Performance Manager will also act as the commercial bridge between Finance and Sales, ensuring revenue growth is aligned to strategic goals and risk is managed through the contracting process. This role therefore combines financial control, commercial governance, and performance management and so will also have a dotted reporting line into the Chief Financial Officer (CFO). . The role works with key stakeholders to shape pricing strategies, monitor margins, deliver reporting and analytics, and drive data-led improvements. The role also manages Salesforce governance and processes, ensuring accurate customer and pipeline data. This is an exciting opportunity to not only be a driver for revenue growth in the UK, but also continue to expand into international markets. Key Responsibilities Revenue Forecasting & Analysis Lead monthly/quarterly rolling sales forecasts, tracking progress, accuracy, and variances. Own and challenge the sales forecast process pipeline validation, bookings conversion, ARR/MRR outlook. Deliver accurate reporting on revenue, bookings, and performance vs. target. Monitor deal slippage, conversion rates, and forecast accuracy. Create and maintain dashboards for KPIs such as forecast accuracy, margin variance, completion rates, trade spend ROI, and pipeline health. Produce monthly commercial performance reports. Sales Performance Drive performance via strategic metrics across Account Management and Sales teams. Define and track sales KPIs (quota attainment, win rates, sales cycle length, churn, upsell). Provide actionable insights and recommendations to CRO and CFO. Prepare board-ready reporting on sales performance and pipeline health. Commercial Governance & Deal Support Oversee pricing strategy execution, deal-level validation with the CFO, and margin protection. Review major deals for commercial viability (pricing, discounting, contract terms). Partner with Sales to optimise deal structure for margin, cashflow, and revenue recognition. Gather all necessary documentation to send to the CFO to support any credit lending decisions and work with the sales teams/account management teams to structure payment terms to alleviate any credit concerns. Draft contracts and special terms reflecting the required commercial structure, be central in support to the contract negotiation with the client and work with the CFO to sign off the contract and any required special terms of changes. Pricing & Margin Control Collaborate with sales leadership to shape pricing, promotional mechanics, and sales incentive structures in line with financial targets. Maintain pricing guardrails and approval workflows. Analyse margin impact of discounts, bundles, and incentive schemes. Provide CFO/CRO with recommendations on pricing strategy. Sales Incentive & Compensation Calculate any monthly commissions and bonus payments, produce supporting analysis and seek sign off from the CRO and CFO before liaising with finance on payments. Design, model, and manage commission and incentive plans. Ensure alignment with company objectives (ARR growth, NRR, profitability etc). Track commission costs vs. budget and ensure timely, accurate pay-outs. Cross-Functional Collaboration Partner with Finance on bookings ? revenue ? cash forecasting. Align with Account Management to support renewals and upsell planning. Work with Product and Finance on pricing models and value propositions. Systems & Processes Own Salesforce process governance, ensuring complete and accurate data, including deal lifecycles, contract data, and pipeline tracking. Champion ongoing process improvements in Salesforce and related tools to boost data integrity and efficiency. Ensure compliance audit-readiness, maintain documentation repositories, and champion ISO controls where needed. Drive CRM data quality and forecasting discipline (Salesforce, HubSpot etc.). Build automated dashboards for sales KPIs and pipeline health. Implement continuous improvements in reporting and analytics. Experience & Qualifications Proven experience in Sales Finance, Commercial Finance, or Sales Operations within SaaS or subscription-based businesses. Strong acumen in forecasting, pricing, reporting, and process optimisation. Proficiency in Salesforce or equivalent CRM. Skilled in forecasting, financial modelling, and data analytics with advanced Excel skills; BI or ERP system experience beneficial (SAP, Power BI etc.). Experience in contract drafting and credit approval process/structuring. Commercial mindset and collaborative business partner with excellent communication and stakeholder management ability, with the ability to challenge senior stakeholders. Analytical and strategic thinker with high attention to detail. Experience in helping design and subsequently administering sales incentive and commission plans. Proactive, curious, and results oriented. JBRP1_UKTJ
Dec 16, 2025
Full time
Job Title Sales Performance ManagerHybrid roleOffice based 2/3 days week (Exeter)Employer Overview Fast growing technology business based in the south west with a strong global customer base. SaaS provider that reduces fuel costs, improves driver efficiency and reduces emissions for both individual drivers and large corporate fleets. About the Role The Sales Performance Manager is responsible for sales forecasting, pricing, profitability, and process governance, driving accurate, commercially aligned insights that support decision-making. The Sales Performance Manager will also act as the commercial bridge between Finance and Sales, ensuring revenue growth is aligned to strategic goals and risk is managed through the contracting process. This role therefore combines financial control, commercial governance, and performance management and so will also have a dotted reporting line into the Chief Financial Officer (CFO). . The role works with key stakeholders to shape pricing strategies, monitor margins, deliver reporting and analytics, and drive data-led improvements. The role also manages Salesforce governance and processes, ensuring accurate customer and pipeline data. This is an exciting opportunity to not only be a driver for revenue growth in the UK, but also continue to expand into international markets. Key Responsibilities Revenue Forecasting & Analysis Lead monthly/quarterly rolling sales forecasts, tracking progress, accuracy, and variances. Own and challenge the sales forecast process pipeline validation, bookings conversion, ARR/MRR outlook. Deliver accurate reporting on revenue, bookings, and performance vs. target. Monitor deal slippage, conversion rates, and forecast accuracy. Create and maintain dashboards for KPIs such as forecast accuracy, margin variance, completion rates, trade spend ROI, and pipeline health. Produce monthly commercial performance reports. Sales Performance Drive performance via strategic metrics across Account Management and Sales teams. Define and track sales KPIs (quota attainment, win rates, sales cycle length, churn, upsell). Provide actionable insights and recommendations to CRO and CFO. Prepare board-ready reporting on sales performance and pipeline health. Commercial Governance & Deal Support Oversee pricing strategy execution, deal-level validation with the CFO, and margin protection. Review major deals for commercial viability (pricing, discounting, contract terms). Partner with Sales to optimise deal structure for margin, cashflow, and revenue recognition. Gather all necessary documentation to send to the CFO to support any credit lending decisions and work with the sales teams/account management teams to structure payment terms to alleviate any credit concerns. Draft contracts and special terms reflecting the required commercial structure, be central in support to the contract negotiation with the client and work with the CFO to sign off the contract and any required special terms of changes. Pricing & Margin Control Collaborate with sales leadership to shape pricing, promotional mechanics, and sales incentive structures in line with financial targets. Maintain pricing guardrails and approval workflows. Analyse margin impact of discounts, bundles, and incentive schemes. Provide CFO/CRO with recommendations on pricing strategy. Sales Incentive & Compensation Calculate any monthly commissions and bonus payments, produce supporting analysis and seek sign off from the CRO and CFO before liaising with finance on payments. Design, model, and manage commission and incentive plans. Ensure alignment with company objectives (ARR growth, NRR, profitability etc). Track commission costs vs. budget and ensure timely, accurate pay-outs. Cross-Functional Collaboration Partner with Finance on bookings ? revenue ? cash forecasting. Align with Account Management to support renewals and upsell planning. Work with Product and Finance on pricing models and value propositions. Systems & Processes Own Salesforce process governance, ensuring complete and accurate data, including deal lifecycles, contract data, and pipeline tracking. Champion ongoing process improvements in Salesforce and related tools to boost data integrity and efficiency. Ensure compliance audit-readiness, maintain documentation repositories, and champion ISO controls where needed. Drive CRM data quality and forecasting discipline (Salesforce, HubSpot etc.). Build automated dashboards for sales KPIs and pipeline health. Implement continuous improvements in reporting and analytics. Experience & Qualifications Proven experience in Sales Finance, Commercial Finance, or Sales Operations within SaaS or subscription-based businesses. Strong acumen in forecasting, pricing, reporting, and process optimisation. Proficiency in Salesforce or equivalent CRM. Skilled in forecasting, financial modelling, and data analytics with advanced Excel skills; BI or ERP system experience beneficial (SAP, Power BI etc.). Experience in contract drafting and credit approval process/structuring. Commercial mindset and collaborative business partner with excellent communication and stakeholder management ability, with the ability to challenge senior stakeholders. Analytical and strategic thinker with high attention to detail. Experience in helping design and subsequently administering sales incentive and commission plans. Proactive, curious, and results oriented. JBRP1_UKTJ
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
Dec 15, 2025
Full time
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
Director, Product - Payments Funds In (EMEA, APAC, MEPA) - London Are you passionate about creating world class payment solutions and driving innovation in a truly global financial services organization? Would you like to lead the strategy and execution for expanding and optimizing a payments network that serves millions of customers worldwide? Are you ready to shape the future of how money moves in key regions across EMEA, APAC, and MEPA? Join Western Union as Director, Product - Payments Funds In (EMEA, APAC, MEPA). Western Union powers your pursuit. We are seeking an experienced Director of Product to lead the regional execution and evolution of our funds in payments strategy. This role will oversee a high performing product team focused on expanding and optimizing our network of payment methods-critical to driving both near and long term growth for Western Union. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost effective customer experiences across the region. You'll play a pivotal role in building a best in class remittance payments platform, helping us better serve customers around the world and solidify Western Union's position as a leader in global money movement. Role Responsibilities Lead and mentor a team of product managers responsible for the full product lifecycle-from ideation, discovery, and solution design to development, testing, launch, and ongoing optimization. Prioritises work for more junior members of the product team, directs the team's efforts around run, grow, and transform type programmes and initiatives. Drive the regional payments funds in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals. Shapes and evolves the way of working for the product team by establishing high performing stakeholder relationships with adjacent functions, and by refining agile and end to end PDLC practices. Creates the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideates and pilots innovative ways of fulfilling our product mission. Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning objectives for complex products and platforms. Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms. Define and track KPIs and OKRs, regularly reporting to senior leadership on performance, impact, and strategic direction. Acts as a change agent and driver of innovation. Role Requirements 7-10 years of product management experience in financial services-preferably within payments-plus 5+ years managing teams. Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy. Undergraduate or graduate degree in business, engineering, or a related field. Excellent leadership, communication, and stakeholder management skills. Proven expertise in both strategic and tactical product management, with hands on experience in agile methodologies and full end to end PDLC. Strong project management skills, including planning, coordination, and execution across complex initiatives. Experience in market research and identifying opportunities for product innovation and expansion. Communication Skills: Excellent writing and communication skills. A robust technological background and proven problem solving abilities with a solid understanding of technology and business processes. Track record of driving measurable impact through product delivery and team development. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is well positioned to become the world's most accessible financial services company -transforming lives and communities.More than moving money, we design easy to use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at You will also have access to short term incentives, multiple health insurance options, accident and life insurance, and access to best in class development platforms, to name a few (). Please see the location specific benefits below and note that your Recruiter may share additional role specific benefits during your interview process or in an offer of employment. Your United Kingdom specific benefits include: 25 days annual leave - plus 8 public holidays Comprehensive life & medical cover - including dependents. Contributory pension plan Western Union values in person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face to face, we are better able to learn from our peers, problem solve together, and innovate. Our Hybrid Work Model categorises each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date: 12-31-2025 This application window is a good faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Dec 15, 2025
Full time
Director, Product - Payments Funds In (EMEA, APAC, MEPA) - London Are you passionate about creating world class payment solutions and driving innovation in a truly global financial services organization? Would you like to lead the strategy and execution for expanding and optimizing a payments network that serves millions of customers worldwide? Are you ready to shape the future of how money moves in key regions across EMEA, APAC, and MEPA? Join Western Union as Director, Product - Payments Funds In (EMEA, APAC, MEPA). Western Union powers your pursuit. We are seeking an experienced Director of Product to lead the regional execution and evolution of our funds in payments strategy. This role will oversee a high performing product team focused on expanding and optimizing our network of payment methods-critical to driving both near and long term growth for Western Union. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost effective customer experiences across the region. You'll play a pivotal role in building a best in class remittance payments platform, helping us better serve customers around the world and solidify Western Union's position as a leader in global money movement. Role Responsibilities Lead and mentor a team of product managers responsible for the full product lifecycle-from ideation, discovery, and solution design to development, testing, launch, and ongoing optimization. Prioritises work for more junior members of the product team, directs the team's efforts around run, grow, and transform type programmes and initiatives. Drive the regional payments funds in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals. Shapes and evolves the way of working for the product team by establishing high performing stakeholder relationships with adjacent functions, and by refining agile and end to end PDLC practices. Creates the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideates and pilots innovative ways of fulfilling our product mission. Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning objectives for complex products and platforms. Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms. Define and track KPIs and OKRs, regularly reporting to senior leadership on performance, impact, and strategic direction. Acts as a change agent and driver of innovation. Role Requirements 7-10 years of product management experience in financial services-preferably within payments-plus 5+ years managing teams. Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy. Undergraduate or graduate degree in business, engineering, or a related field. Excellent leadership, communication, and stakeholder management skills. Proven expertise in both strategic and tactical product management, with hands on experience in agile methodologies and full end to end PDLC. Strong project management skills, including planning, coordination, and execution across complex initiatives. Experience in market research and identifying opportunities for product innovation and expansion. Communication Skills: Excellent writing and communication skills. A robust technological background and proven problem solving abilities with a solid understanding of technology and business processes. Track record of driving measurable impact through product delivery and team development. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is well positioned to become the world's most accessible financial services company -transforming lives and communities.More than moving money, we design easy to use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at You will also have access to short term incentives, multiple health insurance options, accident and life insurance, and access to best in class development platforms, to name a few (). Please see the location specific benefits below and note that your Recruiter may share additional role specific benefits during your interview process or in an offer of employment. Your United Kingdom specific benefits include: 25 days annual leave - plus 8 public holidays Comprehensive life & medical cover - including dependents. Contributory pension plan Western Union values in person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face to face, we are better able to learn from our peers, problem solve together, and innovate. Our Hybrid Work Model categorises each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date: 12-31-2025 This application window is a good faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Job Description: We are seeking a Senior SAP Materials Management (MM) Consultant with hands on experience in SAP S/4HANA Procurement and Inventory Management. The role focuses on designing, configuring, and optimising material master, purchasing, goods movement, and inventory processes to support large scale, regulated SAP S/4HANA transformation programmes. The consultant will play a key role in enabling accurate stock visibility, compliant procurement operations, and seamless integration with Finance, Production, and Warehouse functions. About the Role As a Senior Consultant, you will own the functional design and configuration of SAP MM processes and ensure that all materials and inventory related transactions align with corporate, statutory, and audit requirements. You will collaborate closely with Procurement, Finance, and Supply Chain teams to ensure full data and process integration across the end to end value chain. The role requires practical experience in goods receipt, transfer postings, stock transport orders, material valuation, and account determination combined with the ability to manage testing, data migration, and functional assurance activities within complex project environments. Key Responsibilities Conduct functional workshops to gather requirements for materials management, inventory control, and procurement operations. Configure and test SAP S/4HANA MM components covering material master, purchasing, goods movements, stock types, and valuation. Set up procurement types (standard, consignment, subcontracting, stock transfer, intercompany). Configure account determination, movement types, and valuation classes to ensure accurate posting to GL. Integrate MM processes with Finance (FI/CO), Production Planning (PP), and Warehouse Management (EWM). Support data migration activities for materials, vendors, and stock balances. Contribute to the design of WRICEF objects for inventory reports, interfaces, and enhancements. Support all testing cycles (unit, SIT, UAT) and ensure defect closure with complete traceability. Develop configuration documentation, work instructions, and training materials. Support hypercare and post go live process optimisation. Experience & Skills Required Proven experience delivering SAP MM solutions within S/4HANA transformation programmes. Deep understanding of materials management, goods movement, inventory valuation, and account determination. Experience with procurement processes, stock transfers, and service procurement. Knowledge of MRP, source list, and release strategy configuration. Integration knowledge with FI/CO, PP, EWM, and Ariba. Understanding of audit controls, GR/IR clearing, and inventory reconciliation. Hands on experience in testing, cutover, and defect management within SAP Activate methodology. Platforms & Technologies SAP S/4HANA Materials Management (MM) SAP Ariba integration SAP Fiori apps for MM SAP BTP / CPI (interface governance) Tools & Frameworks SAP Solution Manager / ChaRM Jira / Confluence for agile delivery Tricentis qTest / Tosca for test automation Signavio for process mapping SAP Activate methodology Qualifications Bachelor's degree in Supply Chain, Engineering, or IT. SAP Certified Application Associate - S/4HANA Sourcing and Procurement desirable. Professional certifications (e.g., MCIPS, PMP, or PRINCE2) advantageous. Stakeholder & Soft Skills Strong analytical and problem solving mindset. Confident engaging with Procurement, Finance, and Warehouse stakeholders. Attention to detail and commitment to quality documentation. Collaborative and adaptable within multi vendor, offshore/onshore delivery models. Proactive in identifying process improvement opportunities and design enhancements. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Dec 14, 2025
Full time
Job Description: We are seeking a Senior SAP Materials Management (MM) Consultant with hands on experience in SAP S/4HANA Procurement and Inventory Management. The role focuses on designing, configuring, and optimising material master, purchasing, goods movement, and inventory processes to support large scale, regulated SAP S/4HANA transformation programmes. The consultant will play a key role in enabling accurate stock visibility, compliant procurement operations, and seamless integration with Finance, Production, and Warehouse functions. About the Role As a Senior Consultant, you will own the functional design and configuration of SAP MM processes and ensure that all materials and inventory related transactions align with corporate, statutory, and audit requirements. You will collaborate closely with Procurement, Finance, and Supply Chain teams to ensure full data and process integration across the end to end value chain. The role requires practical experience in goods receipt, transfer postings, stock transport orders, material valuation, and account determination combined with the ability to manage testing, data migration, and functional assurance activities within complex project environments. Key Responsibilities Conduct functional workshops to gather requirements for materials management, inventory control, and procurement operations. Configure and test SAP S/4HANA MM components covering material master, purchasing, goods movements, stock types, and valuation. Set up procurement types (standard, consignment, subcontracting, stock transfer, intercompany). Configure account determination, movement types, and valuation classes to ensure accurate posting to GL. Integrate MM processes with Finance (FI/CO), Production Planning (PP), and Warehouse Management (EWM). Support data migration activities for materials, vendors, and stock balances. Contribute to the design of WRICEF objects for inventory reports, interfaces, and enhancements. Support all testing cycles (unit, SIT, UAT) and ensure defect closure with complete traceability. Develop configuration documentation, work instructions, and training materials. Support hypercare and post go live process optimisation. Experience & Skills Required Proven experience delivering SAP MM solutions within S/4HANA transformation programmes. Deep understanding of materials management, goods movement, inventory valuation, and account determination. Experience with procurement processes, stock transfers, and service procurement. Knowledge of MRP, source list, and release strategy configuration. Integration knowledge with FI/CO, PP, EWM, and Ariba. Understanding of audit controls, GR/IR clearing, and inventory reconciliation. Hands on experience in testing, cutover, and defect management within SAP Activate methodology. Platforms & Technologies SAP S/4HANA Materials Management (MM) SAP Ariba integration SAP Fiori apps for MM SAP BTP / CPI (interface governance) Tools & Frameworks SAP Solution Manager / ChaRM Jira / Confluence for agile delivery Tricentis qTest / Tosca for test automation Signavio for process mapping SAP Activate methodology Qualifications Bachelor's degree in Supply Chain, Engineering, or IT. SAP Certified Application Associate - S/4HANA Sourcing and Procurement desirable. Professional certifications (e.g., MCIPS, PMP, or PRINCE2) advantageous. Stakeholder & Soft Skills Strong analytical and problem solving mindset. Confident engaging with Procurement, Finance, and Warehouse stakeholders. Attention to detail and commitment to quality documentation. Collaborative and adaptable within multi vendor, offshore/onshore delivery models. Proactive in identifying process improvement opportunities and design enhancements. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Senior Business Development Manager (United Kingdom/Remote) London is an all-in-one payment platform empowering merchants with seamless acquiring, local payment methods, multicurrency accounts, and innovative payout solutions. We work with fast growing digital brands across Europe, simplifying payments so that they can focus on scaling their business. We are looking for an experienced Senior Business Development Manager to join our expanding European team. You will be responsible for driving new business acquisition and revenue growth within the Digital Goods and Online Services vertical. Your mission: bring ZEN's cutting edge payment solutions to forward thinking merchants across Europe. This role is ideal for a highly motivated, results oriented sales professional with a proven record in enterprise level payment sales. Key Responsibilities Business Development & Prospecting: Identify, qualify, and engage high potential merchants across the Benelux region and wider EU markets. Solution Selling: Understand merchant payment flows, operational needs, and cross border challenges; tailor ZEN's offering to fit. End to End Sales Cycle Management: Lead commercial negotiations from first contact to signed contract, coordinating with legal, compliance, and product teams. Relationship Building: Build long term strategic partnerships with clients and continuously expand share of wallet. Market Intelligence: Track trends in the payments and e commerce ecosystem to identify emerging opportunities and competitive insights. Collaboration: Work closely with Product, Partnerships, and Marketing to refine ZEN's GTM strategy and ensure consistent messaging. What We're Looking For 5+ years of B2B sales experience in fintech or payments (merchant acquiring, gateways, PSPs, or local APMs). Proven track record in closing enterprise level deals with e commerce merchants (experience in Digital Goods, SaaS, or Subscriptions verticals strongly preferred). Solid understanding of the European payments landscape (card acquiring, APMs, wallets, SEPA, etc.). Native English; additional language(s) are a strong plus. Strong network of merchants and partners in the digital payments space. Hunter mindset, self driven, and comfortable with consultative solution selling. Excellent communication and presentation skills. Competitive, target driven, and team oriented personality (sports or competition hobbies are always a plus!). What We Offer Competitive base salary plus uncapped commission structure. Flexible remote/hybrid working model. Opportunity to represent a fast scaling global fintech with strong regulatory infrastructure and proprietary technology. A growth path within an international organization.
Dec 13, 2025
Full time
Senior Business Development Manager (United Kingdom/Remote) London is an all-in-one payment platform empowering merchants with seamless acquiring, local payment methods, multicurrency accounts, and innovative payout solutions. We work with fast growing digital brands across Europe, simplifying payments so that they can focus on scaling their business. We are looking for an experienced Senior Business Development Manager to join our expanding European team. You will be responsible for driving new business acquisition and revenue growth within the Digital Goods and Online Services vertical. Your mission: bring ZEN's cutting edge payment solutions to forward thinking merchants across Europe. This role is ideal for a highly motivated, results oriented sales professional with a proven record in enterprise level payment sales. Key Responsibilities Business Development & Prospecting: Identify, qualify, and engage high potential merchants across the Benelux region and wider EU markets. Solution Selling: Understand merchant payment flows, operational needs, and cross border challenges; tailor ZEN's offering to fit. End to End Sales Cycle Management: Lead commercial negotiations from first contact to signed contract, coordinating with legal, compliance, and product teams. Relationship Building: Build long term strategic partnerships with clients and continuously expand share of wallet. Market Intelligence: Track trends in the payments and e commerce ecosystem to identify emerging opportunities and competitive insights. Collaboration: Work closely with Product, Partnerships, and Marketing to refine ZEN's GTM strategy and ensure consistent messaging. What We're Looking For 5+ years of B2B sales experience in fintech or payments (merchant acquiring, gateways, PSPs, or local APMs). Proven track record in closing enterprise level deals with e commerce merchants (experience in Digital Goods, SaaS, or Subscriptions verticals strongly preferred). Solid understanding of the European payments landscape (card acquiring, APMs, wallets, SEPA, etc.). Native English; additional language(s) are a strong plus. Strong network of merchants and partners in the digital payments space. Hunter mindset, self driven, and comfortable with consultative solution selling. Excellent communication and presentation skills. Competitive, target driven, and team oriented personality (sports or competition hobbies are always a plus!). What We Offer Competitive base salary plus uncapped commission structure. Flexible remote/hybrid working model. Opportunity to represent a fast scaling global fintech with strong regulatory infrastructure and proprietary technology. A growth path within an international organization.
Senior Account Manager ID: 8 Category: Customer Service Position Type: Full Time Location: UK-Hertfordshire-Hemel Hempstead About Blackhawk Network: At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at Overview: Contract Type : Permanent Workplace: Hybrid - 2 days in office per week Hours: 35 hours per week Reports to: Sr. Director, Operations (Commerce) We're looking for a driven and collaborative Senior Account Manager to join our international Account Management team and help accelerate growth across the BHN EMEA digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike. We welcome candidates based in either the UK or The Netherlands to apply. Responsibilities: Strategic Account Management: Own and drive growth across a portfolio of digital distribution accounts. Develop and execute strategic account plans that align with BHN's goals, lead QBRs, and strengthen long term partner relationships. Partner Onboarding Leadership: Take full ownership of partner onboarding in collaboration with product, legal, operations and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting. Cross Market Coordination: Act as the key link between EMEA and US teams to ensure alignment on commercial priorities, operational readiness and partner objectives. Revenue Growth & Reporting: Identify and drive upsell and cross sell opportunities to meet and exceed revenue targets. Deliver transparent reporting on account performance, risks and growth potential. Internal Leadership: Serve as a strategic partner to the team lead and contribute to building a culture of ownership, accountability and collaboration. Qualifications: Several years of experience in account management or strategic partnerships Experience in gift card, fintech, digital platforms or e commerce preferred Proven success in managing multi country accounts and cross functional teams Strategic thinker with a hands on mentality Strong communicator across different seniority levels and geographies Fluent in English (German or Dutch is a plus) We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilised AI tools to enhance their work, improve processes or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work. Benefits: Work Life Balance: 25 days annual leave plus additional appreciation days, birthday time off and volunteering leave. Health & Well being: Private medical insurance, employee assistance programme, enhanced parental leave and free eye tests. Financial Rewards: Group income protection, pension scheme and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition programme with financial rewards. Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Please note that candidate shortlisting to commence W/C 5th January 2026. Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career! Options: Apply for this job online Share Employee Referral Software Powered by iCIMS
Dec 13, 2025
Full time
Senior Account Manager ID: 8 Category: Customer Service Position Type: Full Time Location: UK-Hertfordshire-Hemel Hempstead About Blackhawk Network: At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at Overview: Contract Type : Permanent Workplace: Hybrid - 2 days in office per week Hours: 35 hours per week Reports to: Sr. Director, Operations (Commerce) We're looking for a driven and collaborative Senior Account Manager to join our international Account Management team and help accelerate growth across the BHN EMEA digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike. We welcome candidates based in either the UK or The Netherlands to apply. Responsibilities: Strategic Account Management: Own and drive growth across a portfolio of digital distribution accounts. Develop and execute strategic account plans that align with BHN's goals, lead QBRs, and strengthen long term partner relationships. Partner Onboarding Leadership: Take full ownership of partner onboarding in collaboration with product, legal, operations and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting. Cross Market Coordination: Act as the key link between EMEA and US teams to ensure alignment on commercial priorities, operational readiness and partner objectives. Revenue Growth & Reporting: Identify and drive upsell and cross sell opportunities to meet and exceed revenue targets. Deliver transparent reporting on account performance, risks and growth potential. Internal Leadership: Serve as a strategic partner to the team lead and contribute to building a culture of ownership, accountability and collaboration. Qualifications: Several years of experience in account management or strategic partnerships Experience in gift card, fintech, digital platforms or e commerce preferred Proven success in managing multi country accounts and cross functional teams Strategic thinker with a hands on mentality Strong communicator across different seniority levels and geographies Fluent in English (German or Dutch is a plus) We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilised AI tools to enhance their work, improve processes or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work. Benefits: Work Life Balance: 25 days annual leave plus additional appreciation days, birthday time off and volunteering leave. Health & Well being: Private medical insurance, employee assistance programme, enhanced parental leave and free eye tests. Financial Rewards: Group income protection, pension scheme and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition programme with financial rewards. Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Please note that candidate shortlisting to commence W/C 5th January 2026. Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career! Options: Apply for this job online Share Employee Referral Software Powered by iCIMS
About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.
Dec 12, 2025
Full time
About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.
