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senior crm manager
TPP Recruitment
Senior Philanthropy and Major Gifts Executive (Trusts Focus)
TPP Recruitment
Senior Philanthropy and Major Gifts Executive Salary: £39,000-£42,000 per year Location: St John's Wood, London - hybrid (at least 3 days a week on-site, ideally 4) Contract: Permanent St John's Hospice, part of the Hospital of St John & St Elizabeth, provides free, specialist care for people living with life-limiting illness and their families across North London. This new role is a great opportunity to grow our income from trusts, foundations and major gifts so we can reach even more people. The role As Senior Philanthropy and Major Gifts Executive , you will: Manage a portfolio of mid-level trusts, foundations and other funders. Lead on drafting and submitting compelling funding applications. Support the stewardship of high-value funders, including visits and meetings. Research and qualify new funding prospects to grow the pipeline. Produce clear, timely impact and financial reports with colleagues across care, finance and services. Maintain accurate records and pipelines on the CRM, ensuring full compliance with GDPR and charity standards. Work closely with the Senior Philanthropy and Major Gifts Manager and wider fundraising team, with scope to develop towards major donors and other income streams. This is a collaborative role based at St John's Wood, with hybrid working and regular contact with colleagues, senior management and trustees. What we're looking for Experience in trusts and foundations fundraising. A record of securing four-figure and above grants. Confident prospect research and analytical skills. Ability to manage a busy workload and competing deadlines accurately. Experience using CRM systems. Ability to build effective relationships with internal and external stakeholders. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Mar 13, 2026
Full time
Senior Philanthropy and Major Gifts Executive Salary: £39,000-£42,000 per year Location: St John's Wood, London - hybrid (at least 3 days a week on-site, ideally 4) Contract: Permanent St John's Hospice, part of the Hospital of St John & St Elizabeth, provides free, specialist care for people living with life-limiting illness and their families across North London. This new role is a great opportunity to grow our income from trusts, foundations and major gifts so we can reach even more people. The role As Senior Philanthropy and Major Gifts Executive , you will: Manage a portfolio of mid-level trusts, foundations and other funders. Lead on drafting and submitting compelling funding applications. Support the stewardship of high-value funders, including visits and meetings. Research and qualify new funding prospects to grow the pipeline. Produce clear, timely impact and financial reports with colleagues across care, finance and services. Maintain accurate records and pipelines on the CRM, ensuring full compliance with GDPR and charity standards. Work closely with the Senior Philanthropy and Major Gifts Manager and wider fundraising team, with scope to develop towards major donors and other income streams. This is a collaborative role based at St John's Wood, with hybrid working and regular contact with colleagues, senior management and trustees. What we're looking for Experience in trusts and foundations fundraising. A record of securing four-figure and above grants. Confident prospect research and analytical skills. Ability to manage a busy workload and competing deadlines accurately. Experience using CRM systems. Ability to build effective relationships with internal and external stakeholders. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Customer Success Manager - Central London Office
Powtoon - A Visual Native company
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 13, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Birchrose Associates
Senior Business Development Executive
Birchrose Associates
The Firm Our client is a leading international law firm with a strong UK presence and an outstanding reputation within the Real Estate sector. With one of the largest Real Estate teams in Europe - comprising over 90 partners and 300 lawyers - the practice is consistently ranked Band/Tier 1 across Chambers and Legal 500 directories. Due to maternity leave, the firm is now seeking a Business Development & Marketing Executive to join its established Real Estate BD team. This role can be based in London, Manchester or Sheffield and sits within a collaborative team of five, reporting to the Hiring Manager. The Opportunity This is a maternity cover position offering a salary of £52,500 with hybrid working (3 days in the office). The successful candidate will support a truly market-leading Real Estate practice across pitching, marketing, communications and client development initiatives. Key responsibilities include: Supporting the production of pitches and capability statements, maintaining pitch content and credentials lists, and preparing first draft submissions Monitoring pitch outcomes and updating the firm's pitch database Assisting with brochures and marketing collateral, liaising with BD Managers and Design teams Updating social media channels and supporting website and microsite content updates Supporting the preparation of legal directory and award submissions Assisting with the execution of UK and international events, including invitations, delegate materials and event coordination Supporting key account management processes, including updating client reports and preparing materials for client relationship meetings Maintaining and updating the CRM system (Centric), including managing marketing lists and running reports for BD initiatives Building strong working relationships across the global BD, Marketing and Communications teams Supporting wider strategic initiatives as required by the Head of Practice Group and Sector Marketing Requirements Previous Business Development & Marketing experience within a legal or professional services environment Experience supporting pitches, campaigns, practice group marketing and client targeting Strong written and verbal communication skills Confident working with data and presenting complex information clearly and concisely Strong numerical skills and attention to detail Experience using CRM systems and relevant IT packages Vacancy Highlights Hybrid working: 3 days in the office Competitive benefits package including bonus scheme, private medical insurance and enhanced parental leave For a confidential discussion regarding this Business Development & Marketing Executive opportunity, please contact Birchrose Associates. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 13, 2026
Contractor
The Firm Our client is a leading international law firm with a strong UK presence and an outstanding reputation within the Real Estate sector. With one of the largest Real Estate teams in Europe - comprising over 90 partners and 300 lawyers - the practice is consistently ranked Band/Tier 1 across Chambers and Legal 500 directories. Due to maternity leave, the firm is now seeking a Business Development & Marketing Executive to join its established Real Estate BD team. This role can be based in London, Manchester or Sheffield and sits within a collaborative team of five, reporting to the Hiring Manager. The Opportunity This is a maternity cover position offering a salary of £52,500 with hybrid working (3 days in the office). The successful candidate will support a truly market-leading Real Estate practice across pitching, marketing, communications and client development initiatives. Key responsibilities include: Supporting the production of pitches and capability statements, maintaining pitch content and credentials lists, and preparing first draft submissions Monitoring pitch outcomes and updating the firm's pitch database Assisting with brochures and marketing collateral, liaising with BD Managers and Design teams Updating social media channels and supporting website and microsite content updates Supporting the preparation of legal directory and award submissions Assisting with the execution of UK and international events, including invitations, delegate materials and event coordination Supporting key account management processes, including updating client reports and preparing materials for client relationship meetings Maintaining and updating the CRM system (Centric), including managing marketing lists and running reports for BD initiatives Building strong working relationships across the global BD, Marketing and Communications teams Supporting wider strategic initiatives as required by the Head of Practice Group and Sector Marketing Requirements Previous Business Development & Marketing experience within a legal or professional services environment Experience supporting pitches, campaigns, practice group marketing and client targeting Strong written and verbal communication skills Confident working with data and presenting complex information clearly and concisely Strong numerical skills and attention to detail Experience using CRM systems and relevant IT packages Vacancy Highlights Hybrid working: 3 days in the office Competitive benefits package including bonus scheme, private medical insurance and enhanced parental leave For a confidential discussion regarding this Business Development & Marketing Executive opportunity, please contact Birchrose Associates. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
FutureDotNow
Membership Growth and Marketing Lead
FutureDotNow
Key information Salary: £50,000 £55,000 depending on experience (plus benefits) Contract: Full time, 12-month fixed term contract, with potential for extension (part-time considered for the right candidate). Location: UK based (remote); occasional UK travel for team meetings and events Reports to: CEO Closing date: Friday 10 April, 5pm Right to work in the UK required About FutureDotNow FutureDotNow is a charity uniting business to close the UK workforce s essential digital skills gap. We are the leading authority on workforce essential digital skills, with hundreds of organisations signed up to the Workforce Digital Skills Charter and direct reach to more than 2 million people. Yet over 22 million working-age adults still lack at least some digital basics. Closing that gap requires coordinated, high-quality delivery at scale. FutureDotNow is bringing focus to the digital upskilling needs of working age adults, raising awareness and bringing specificity to the action required whatever sector or role people might work in. We work with business and government to surface and solve systemic issues and provide scalable solutions every organisation can use. This new senior role sits at the intersection of marketing, communications and commercial development, owning the propositions, pipelines and channels through which we engage and support businesses. You ll work closely with our CEO and COO and play a significant role shaping and delivering the organisation s business model and financial sustainability. Why this role matters This is an exciting time for FutureDotNow as we enter a new phase of growth and delivery. We re a small but mighty organisation with a reputation for making a difference. Our 5-year strategy is called Routes to 20 million for good reason. That s the number of people of working age in the UK that don t currently have all the essential digital skills and we are working to reach them at scale through their employers and other routes. This new role will own and deliver FutureDotNow s growth programme, increasing membership numbers, expanding Charter signatories and building a stronger, more diverse funding base. Ultimately, it s all about action designed to increase the number of business helping people build their essential digital skills. You ll design and deliver strategies to raise awareness of what we call the hidden middle among businesses and organisations in the UK. You ll help businesses see the relevance, inspire them to want to help people of working age build the digital essentials, sell the benefits of being part of the FutureDotNow coalition and provide them with solutions that make doing that as easy as possible. Key responsibilities This role s primary focus is developing our member value proposition and driving growth in both membership and Workforce Digital Skills Charter signatories. Charter & Membership Growth. You will design and execute strategies to significantly grow the number of companies who are signatories to the Workforce Digital Skills Charter and / or FutureDotNow members, alongside strategies that retain and engage the existing community. Membership management. You ll own and manage the membership pipeline end-to-end, from inbound interest through to conversion, onboarding and retention. You will drive self-service into our processes so it s easy for organisations to see the value and sign up as members and charter signatories, minimising the need for calls and meetings. For some organisations that extra bit of hand holding to get them over the line will be necessary and, in these circumstances, you ll act as the front face of FutureDotNow. Member Value Proposition. You will shape and refine our value proposition to members, bringing the features and benefits to life in new and compelling ways that talk to the needs of business in their language. Effectively, you ll be responsible for productising our bank of reports and other resources into tools and solutions and identifying value that may have been overlooked. As part of this, you ll maintain and develop the FutureDotNow s training directory so it s easy for employers to find high-quality training content that already exists. Organisational Maturity Framework Mapping. You ll lead our work to position the Organisational Maturity Framework as a new way for businesses to understand the journey they may be on and position against peers (ideally creating FOMO along the way). You ll own the first mapping of existing FutureDotNow tools and solutions to the Organisational Maturity Framework, prioritising quick wins that unlock member action, and developing this into a BAU process. Members Area. You will lead the strategy and delivery of our Members Area on the FutureDotNow website, defining the information architecture and content governance. You ll use WordPress to add new content and keep existing content up-to-date and relevant. You ll work closely with our Communications and Campaigns Manager to improve both the UX and value offer of the Member s Area on our website, working with a third-party web development agency when required. Digital Strategies & Campaigns. You will be responsible for setting digital strategies to engage existing members and grow the pipeline of new members and Charter signatories. You ll create and deliver digital content and campaigns (website, social, email etc.) that drive membership engagement and growth, working with our Communications and Campaigns Manager. Partner Engagement & Storytelling. You will establish efficient ways to engage with partner businesses and key stakeholders. You will work closely with our Communications and Campaigns Manager to create and deliver content that showcases what works and raises the profile of members, including case studies and other compelling content. Data, Insight & CRM. You ll own our CRM (HubSpot). You ll use our CRM data, website analytics and member feedback to manage and enhance our value proposition, track engagement, segment the audience, and drive continuous improvement. This will include setting KPIs and monitoring campaign performance and reporting. Empowering others. We have a significant community of influential organisations and individuals, and you ll be responsible for developing and delivering content that enables us to work through them, making it easy for them to be advocates and encourage their peers to be part of the FutureDotNow coalition. Skills, experience & attributes We don t have big budgets to play with, but we do have creative licence, huge energy for our mission and a powerful community of leading businesses on which to draw. So, we re looking for an experienced growth-minded marketer, a self-starter with bundles of energy, who thinks strategically and can make things happen. In return, we ll offer you a brilliant platform to make a huge impact on a mission of national importance, with your work directly shaping national progress on digital skills. Essential Strong marketing and sales skills, gained in an environment where success was measured by growth, uptake or revenue, not just outputs, (ideally in a coalition, charity, or industry body). Proven ability building acquisition and retention programmes. You ll love getting to grips with all the content we have available, translating it into user journeys for our members, slicing and dicing it in new ways that speak to business challenges, and using it to create compelling messaging and campaigns. Strong stakeholder management skills including experience owning commercial conversations, influencing decisionmakers and converting interest into commitment. Strong CRM skills - ideally Hubspot as that s the platform we use - and you ll be comfortable using web and other analytics to drive improvement. Confident using a content management system (CMS), ideally WordPress to add and maintain website content. Strong end-to-end project delivery skills, including planning and reporting. You ll be very organised and methodical, able to balance competing priorities and multiple streams of activity. You ll be a clear communicator, adept at turning complex ideas into clear, motivating messages in line with brand voice. Experience working with senior leaders from a variety of industries and sectors. And of course you ll have strong digital capabilities! Desirable Experience of HubSpot and WordPress. Experience curating or product managing a content directory or learning catalogue. Knowledge of UK digital skills policy and employer led upskilling. Mindset & values A self-starter; someone that drives for impact and results at pace. Enjoy working in a small, fast-paced organisation, with evolving priorities. Ambiguity won t phase you. And because we don t have big budgets (unless you really knock it out of the park and grow our member numbers even faster than we hope!) you ll like getting stuck in and making a little go a very long way. Collaborative and purpose driven, relentlessly focused on practical action that drives FutureDotNow s mission forward and helps employers make progress now. Equality . click apply for full job details
Mar 13, 2026
Full time
Key information Salary: £50,000 £55,000 depending on experience (plus benefits) Contract: Full time, 12-month fixed term contract, with potential for extension (part-time considered for the right candidate). Location: UK based (remote); occasional UK travel for team meetings and events Reports to: CEO Closing date: Friday 10 April, 5pm Right to work in the UK required About FutureDotNow FutureDotNow is a charity uniting business to close the UK workforce s essential digital skills gap. We are the leading authority on workforce essential digital skills, with hundreds of organisations signed up to the Workforce Digital Skills Charter and direct reach to more than 2 million people. Yet over 22 million working-age adults still lack at least some digital basics. Closing that gap requires coordinated, high-quality delivery at scale. FutureDotNow is bringing focus to the digital upskilling needs of working age adults, raising awareness and bringing specificity to the action required whatever sector or role people might work in. We work with business and government to surface and solve systemic issues and provide scalable solutions every organisation can use. This new senior role sits at the intersection of marketing, communications and commercial development, owning the propositions, pipelines and channels through which we engage and support businesses. You ll work closely with our CEO and COO and play a significant role shaping and delivering the organisation s business model and financial sustainability. Why this role matters This is an exciting time for FutureDotNow as we enter a new phase of growth and delivery. We re a small but mighty organisation with a reputation for making a difference. Our 5-year strategy is called Routes to 20 million for good reason. That s the number of people of working age in the UK that don t currently have all the essential digital skills and we are working to reach them at scale through their employers and other routes. This new role will own and deliver FutureDotNow s growth programme, increasing membership numbers, expanding Charter signatories and building a stronger, more diverse funding base. Ultimately, it s all about action designed to increase the number of business helping people build their essential digital skills. You ll design and deliver strategies to raise awareness of what we call the hidden middle among businesses and organisations in the UK. You ll help businesses see the relevance, inspire them to want to help people of working age build the digital essentials, sell the benefits of being part of the FutureDotNow coalition and provide them with solutions that make doing that as easy as possible. Key responsibilities This role s primary focus is developing our member value proposition and driving growth in both membership and Workforce Digital Skills Charter signatories. Charter & Membership Growth. You will design and execute strategies to significantly grow the number of companies who are signatories to the Workforce Digital Skills Charter and / or FutureDotNow members, alongside strategies that retain and engage the existing community. Membership management. You ll own and manage the membership pipeline end-to-end, from inbound interest through to conversion, onboarding and retention. You will drive self-service into our processes so it s easy for organisations to see the value and sign up as members and charter signatories, minimising the need for calls and meetings. For some organisations that extra bit of hand holding to get them over the line will be necessary and, in these circumstances, you ll act as the front face of FutureDotNow. Member Value Proposition. You will shape and refine our value proposition to members, bringing the features and benefits to life in new and compelling ways that talk to the needs of business in their language. Effectively, you ll be responsible for productising our bank of reports and other resources into tools and solutions and identifying value that may have been overlooked. As part of this, you ll maintain and develop the FutureDotNow s training directory so it s easy for employers to find high-quality training content that already exists. Organisational Maturity Framework Mapping. You ll lead our work to position the Organisational Maturity Framework as a new way for businesses to understand the journey they may be on and position against peers (ideally creating FOMO along the way). You ll own the first mapping of existing FutureDotNow tools and solutions to the Organisational Maturity Framework, prioritising quick wins that unlock member action, and developing this into a BAU process. Members Area. You will lead the strategy and delivery of our Members Area on the FutureDotNow website, defining the information architecture and content governance. You ll use WordPress to add new content and keep existing content up-to-date and relevant. You ll work closely with our Communications and Campaigns Manager to improve both the UX and value offer of the Member s Area on our website, working with a third-party web development agency when required. Digital Strategies & Campaigns. You will be responsible for setting digital strategies to engage existing members and grow the pipeline of new members and Charter signatories. You ll create and deliver digital content and campaigns (website, social, email etc.) that drive membership engagement and growth, working with our Communications and Campaigns Manager. Partner Engagement & Storytelling. You will establish efficient ways to engage with partner businesses and key stakeholders. You will work closely with our Communications and Campaigns Manager to create and deliver content that showcases what works and raises the profile of members, including case studies and other compelling content. Data, Insight & CRM. You ll own our CRM (HubSpot). You ll use our CRM data, website analytics and member feedback to manage and enhance our value proposition, track engagement, segment the audience, and drive continuous improvement. This will include setting KPIs and monitoring campaign performance and reporting. Empowering others. We have a significant community of influential organisations and individuals, and you ll be responsible for developing and delivering content that enables us to work through them, making it easy for them to be advocates and encourage their peers to be part of the FutureDotNow coalition. Skills, experience & attributes We don t have big budgets to play with, but we do have creative licence, huge energy for our mission and a powerful community of leading businesses on which to draw. So, we re looking for an experienced growth-minded marketer, a self-starter with bundles of energy, who thinks strategically and can make things happen. In return, we ll offer you a brilliant platform to make a huge impact on a mission of national importance, with your work directly shaping national progress on digital skills. Essential Strong marketing and sales skills, gained in an environment where success was measured by growth, uptake or revenue, not just outputs, (ideally in a coalition, charity, or industry body). Proven ability building acquisition and retention programmes. You ll love getting to grips with all the content we have available, translating it into user journeys for our members, slicing and dicing it in new ways that speak to business challenges, and using it to create compelling messaging and campaigns. Strong stakeholder management skills including experience owning commercial conversations, influencing decisionmakers and converting interest into commitment. Strong CRM skills - ideally Hubspot as that s the platform we use - and you ll be comfortable using web and other analytics to drive improvement. Confident using a content management system (CMS), ideally WordPress to add and maintain website content. Strong end-to-end project delivery skills, including planning and reporting. You ll be very organised and methodical, able to balance competing priorities and multiple streams of activity. You ll be a clear communicator, adept at turning complex ideas into clear, motivating messages in line with brand voice. Experience working with senior leaders from a variety of industries and sectors. And of course you ll have strong digital capabilities! Desirable Experience of HubSpot and WordPress. Experience curating or product managing a content directory or learning catalogue. Knowledge of UK digital skills policy and employer led upskilling. Mindset & values A self-starter; someone that drives for impact and results at pace. Enjoy working in a small, fast-paced organisation, with evolving priorities. Ambiguity won t phase you. And because we don t have big budgets (unless you really knock it out of the park and grow our member numbers even faster than we hope!) you ll like getting stuck in and making a little go a very long way. Collaborative and purpose driven, relentlessly focused on practical action that drives FutureDotNow s mission forward and helps employers make progress now. Equality . click apply for full job details
Philharmonia Orchestra
Trusts and Foundations Coordinator
Philharmonia Orchestra
The Philharmonia Orchestra is seeking a talented and driven Trusts and Foundations Co-ordinator to help the Development team deliver growing, sustainable fundraised income. Working closely with an experienced senior grant-writer, the Trusts and Foundations Co-ordinator will steward existing funders and develop funding applications for: Our programme of 150 concerts a year, including landmark multi-disciplinary concert series; Our award-winning Learning & Engagement projects that engage over 15,000 people annually; Our talent development programme through which we help improve representation in the talent pipeline; Our sector-leading visionary digital and immersive technology programme including our multi-award winning and globally recognised Virtual Orchestra (VR) immersive experiences. This role will suit someone ready to move on from an entry-level position within a Development team, keen to work in a fast-paced environment, and enthusiastic about taking on their own set of fundraising targets and application deliverables. It is an opportunity for an enthusiastic fundraiser to work within an experienced, inspiring team, to work closely with and learn from one of the most experienced trusts and foundations fundraisers in our sector, and to play a transformative role in a thriving orchestra that on the occasion of its 80th anniversary is already looking ahead to Philharmonia at 100. Key Responsibilities and Tasks The primary responsibilities of the Trusts and Foundations Co-ordinator are fundraising from and stewarding Trusts and Foundations, achieved by undertaking the following tasks: 1. Delivering the Trusts and Foundations fundraising strategy, with a particular focus on: Identification and cultivation: Producing lists of prospects to share with the Development Board, via the Director of Development. Identifying opportunities for cultivation at projects, events and concerts. Application development: Responsibility for developing small to mid-range Trust, Foundation and statutory applications up to £25,000 including copy development, application budget creation (using signed-off source budgets), and sign-offs from project manager and line manager. Maintaining a strong momentum of application submissions, aiming to fundraise a year ahead of project delivery where possible. Collaborating with Development colleagues to agree stewarding responsibilities, review prospects, report on Trust & Foundation income vs. targets and identify prospects whose giving objectives align with the Philharmonia s work. Working closely with colleagues in the Learning & Engagement, Concerts and Marketing departments to build strong, collaborative working relationships in order to source project information to support the development of funding bids. Stewarding Ensuring timely report development and submission, to maximise re-application rates. Ownership of accurate and comprehensive Trust, Foundation and Statutory accreditation in all collateral and online. Proactive and consistent conduit between prospects and the Philharmonia, managing invitations to supported projects and ensuring consistent, warm and professional relationship management. 2 Ensuring efficient administration of Trusts and Foundations fundraising, including: Managing all Trusts and Foundations pledges and grants on our CRM Tessitura, and ensuring data capture and processing is in line with GDPR and other privacy laws. Population and updating of Trusts and Foundations submissions, stewarding and reporting tracker. Accurate records of all correspondence held in SharePoint. Other tasks include Representing the Philharmonia externally when required. Undertaking any other duties reasonably required by the Philharmonia. Skills Essential: A passion for the arts and belief in their ability to have a positive transformative effect on people s lives. An enthusiasm for fundraising. A strong work ethic. Excellent writing skills with the ability to form a persuasive case. Experience in writing fundraising communications. Experience of working within a team in a collaborative and supportive manner. Exceptional interpersonal and communication skills (verbal and written), with an ability to adapt style for different audiences and members of the orchestra s circle of supporters and senior volunteers. Commitment to the mission, vision and values of the Philharmonia. Understanding of fundraising and data protection regulation (including GDPR and the Fundraising Regulator). Credible experience using a CRM system to record and report on moves management. High-level of IT literacy, including the Microsoft 365 suite. Desirable: Knowledge of the Philharmonia and its work. Proficiency in fundraising databases.
Mar 13, 2026
Full time
The Philharmonia Orchestra is seeking a talented and driven Trusts and Foundations Co-ordinator to help the Development team deliver growing, sustainable fundraised income. Working closely with an experienced senior grant-writer, the Trusts and Foundations Co-ordinator will steward existing funders and develop funding applications for: Our programme of 150 concerts a year, including landmark multi-disciplinary concert series; Our award-winning Learning & Engagement projects that engage over 15,000 people annually; Our talent development programme through which we help improve representation in the talent pipeline; Our sector-leading visionary digital and immersive technology programme including our multi-award winning and globally recognised Virtual Orchestra (VR) immersive experiences. This role will suit someone ready to move on from an entry-level position within a Development team, keen to work in a fast-paced environment, and enthusiastic about taking on their own set of fundraising targets and application deliverables. It is an opportunity for an enthusiastic fundraiser to work within an experienced, inspiring team, to work closely with and learn from one of the most experienced trusts and foundations fundraisers in our sector, and to play a transformative role in a thriving orchestra that on the occasion of its 80th anniversary is already looking ahead to Philharmonia at 100. Key Responsibilities and Tasks The primary responsibilities of the Trusts and Foundations Co-ordinator are fundraising from and stewarding Trusts and Foundations, achieved by undertaking the following tasks: 1. Delivering the Trusts and Foundations fundraising strategy, with a particular focus on: Identification and cultivation: Producing lists of prospects to share with the Development Board, via the Director of Development. Identifying opportunities for cultivation at projects, events and concerts. Application development: Responsibility for developing small to mid-range Trust, Foundation and statutory applications up to £25,000 including copy development, application budget creation (using signed-off source budgets), and sign-offs from project manager and line manager. Maintaining a strong momentum of application submissions, aiming to fundraise a year ahead of project delivery where possible. Collaborating with Development colleagues to agree stewarding responsibilities, review prospects, report on Trust & Foundation income vs. targets and identify prospects whose giving objectives align with the Philharmonia s work. Working closely with colleagues in the Learning & Engagement, Concerts and Marketing departments to build strong, collaborative working relationships in order to source project information to support the development of funding bids. Stewarding Ensuring timely report development and submission, to maximise re-application rates. Ownership of accurate and comprehensive Trust, Foundation and Statutory accreditation in all collateral and online. Proactive and consistent conduit between prospects and the Philharmonia, managing invitations to supported projects and ensuring consistent, warm and professional relationship management. 2 Ensuring efficient administration of Trusts and Foundations fundraising, including: Managing all Trusts and Foundations pledges and grants on our CRM Tessitura, and ensuring data capture and processing is in line with GDPR and other privacy laws. Population and updating of Trusts and Foundations submissions, stewarding and reporting tracker. Accurate records of all correspondence held in SharePoint. Other tasks include Representing the Philharmonia externally when required. Undertaking any other duties reasonably required by the Philharmonia. Skills Essential: A passion for the arts and belief in their ability to have a positive transformative effect on people s lives. An enthusiasm for fundraising. A strong work ethic. Excellent writing skills with the ability to form a persuasive case. Experience in writing fundraising communications. Experience of working within a team in a collaborative and supportive manner. Exceptional interpersonal and communication skills (verbal and written), with an ability to adapt style for different audiences and members of the orchestra s circle of supporters and senior volunteers. Commitment to the mission, vision and values of the Philharmonia. Understanding of fundraising and data protection regulation (including GDPR and the Fundraising Regulator). Credible experience using a CRM system to record and report on moves management. High-level of IT literacy, including the Microsoft 365 suite. Desirable: Knowledge of the Philharmonia and its work. Proficiency in fundraising databases.
Bowel Cancer UK
Senior Corporate Partnerships Officer
Bowel Cancer UK
Senior Corporate Partnerships Officer Bowel Cancer UK is the UK s leading bowel cancer charity. We re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. Job Summary We re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of eight fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations. Our perfect candidate will have experience in account management and/or new business, either within the charity or corporate sectors. We re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio. We want you to manage and land win-win partnerships that will make the biggest difference. You ll be a proactive self-starter with creative flair who has strong attention to detail and excellent account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals. In this job, you ll work closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager and wider corporate partnerships team to deliver excellent account management and driving renewals and growth, by providing our partners with an inspiring supporter experience. You ll also have a new business target, to seek and secure innovative new partnerships with high-value companies. Your portfolio may include Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, sponsorship and Cause Related Marketing (CRM) opportunities. You'll be joining us on our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improve the lives of everyone affected by bowel cancer. Safeguarding Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
Mar 13, 2026
Full time
Senior Corporate Partnerships Officer Bowel Cancer UK is the UK s leading bowel cancer charity. We re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. Job Summary We re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of eight fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations. Our perfect candidate will have experience in account management and/or new business, either within the charity or corporate sectors. We re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio. We want you to manage and land win-win partnerships that will make the biggest difference. You ll be a proactive self-starter with creative flair who has strong attention to detail and excellent account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals. In this job, you ll work closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager and wider corporate partnerships team to deliver excellent account management and driving renewals and growth, by providing our partners with an inspiring supporter experience. You ll also have a new business target, to seek and secure innovative new partnerships with high-value companies. Your portfolio may include Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, sponsorship and Cause Related Marketing (CRM) opportunities. You'll be joining us on our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improve the lives of everyone affected by bowel cancer. Safeguarding Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
Senior Client Service Manager
Mason Blake
A growingboutique asset management firm is looking for a highly experienced candidate to join their Client Service Function. The Senior Client Service Manager will report directly to the Head of Sales and Marketing whileworking closely with theHead of Business Development. This role will maintain relationships with tier 1 clients, provide support to the sales team and manage several direct reports within the client service team. Elements of the role include: Act as the key point of contact for client and consultant queries, working in partnership with internal investment teams, sales and operational client reporting. Direct management of a small specialist team alongside the support of the sales team to raise assets and execute client enquiries in a timely manner. Provide high level technical support, demonstrating an understanding of a client's decision-making process and long-term objectives. Provide strategic business management support for the Head of Business Development. Ensure various projects are controlled using effective communication and coordination. Utilisation of CRM software to maximisevalue. 8+ years' experience in Client Service or Relationship Management role in an asset management environment. Understanding of the needs of institutional clients with experience developing and delivering client service globally. Managerial experience is essential alongside strong analytical ability and numerical skills. Experience working with institutional clients is essential with additional experience working with wholesale clients would be advantageous. In depth knowledge of asset management regulation. "Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age". Apply for this job
Mar 13, 2026
Full time
A growingboutique asset management firm is looking for a highly experienced candidate to join their Client Service Function. The Senior Client Service Manager will report directly to the Head of Sales and Marketing whileworking closely with theHead of Business Development. This role will maintain relationships with tier 1 clients, provide support to the sales team and manage several direct reports within the client service team. Elements of the role include: Act as the key point of contact for client and consultant queries, working in partnership with internal investment teams, sales and operational client reporting. Direct management of a small specialist team alongside the support of the sales team to raise assets and execute client enquiries in a timely manner. Provide high level technical support, demonstrating an understanding of a client's decision-making process and long-term objectives. Provide strategic business management support for the Head of Business Development. Ensure various projects are controlled using effective communication and coordination. Utilisation of CRM software to maximisevalue. 8+ years' experience in Client Service or Relationship Management role in an asset management environment. Understanding of the needs of institutional clients with experience developing and delivering client service globally. Managerial experience is essential alongside strong analytical ability and numerical skills. Experience working with institutional clients is essential with additional experience working with wholesale clients would be advantageous. In depth knowledge of asset management regulation. "Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age". Apply for this job
Hiring People
Business Development Manager
Hiring People City, London
We are an award-winning international architecture, interior design, and project management practice based in Central London, blending innovative design, heritage architecture, and client strategy for a global clientele. Our portfolio spans prestigious commercial workplaces (Rolls Royce, Lufthansa Lounge Heathrow), cultural and civic heritage refurbishments (German Ambassador's Residence, London), high-end residential and cultural environments (Film School, Berlin), and bespoke event environments and interiors across Europe and beyond. We collaborate with blue-chip corporate clients, property developers, investment firms, family offices, private clients, and institutions that value design excellence, rigorous project delivery, and strategic client advice. This is an exciting growth phase for the firm as we strengthen our commercial development efforts and expand across the UK and international markets, including Singapore. As Business Development Manager, you will be responsible for driving revenue growth, securing new commissions, and owning strategic client engagement across our core market segments. You will work directly with the Directors, leading the commercial development of the practice's services. You will be instrumental in: Identifying, engaging and converting high-value prospects Building long-term relationships across corporate, commercial, property, and high-net-worth private sectors Developing targeted proposals and pitches Aligning the company's creative capability with client's strategic needs Key Responsibilities Strategic Growth & Market Leadership Build and execute a structured business development strategy aligned with the firm's long-term goals. Prioritise high-impact sectors: corporate HQs, workplace design, flagship retail and hospitality projects, heritage and cultural institutions, schools and private residential developments. Client Acquisition & Relationship Management Target and secure new clients including international corporations, developers, private equity investors, luxury retail brands, property owners, and cultural institutions. Act as a trusted advisor through the full sales cycle: lead generation qualification proposal negotiation close. Proposals, Pitches & Commercial Intelligence Lead proposal development, pitch decks, fee proposals and commercial terms. Develop market insights, competitor analysis, and pipeline forecasts. Collaborate with design leadership to tailor offers that resonate with client priorities. CRM & Pipeline Management Maintain and report on sales pipeline activity using CRM systems. Provide regular forecasting and performance reporting to senior leadership. Candidate Requirements Essential Proven track record in business development / sales in architecture, design, workplace, property or the built-environment sector, with experience selling to corporate clients, developers, investors, or high-net-worth private clients. Experience managing high-value project sales cycles (£500K+ fees). Established network and ability to influence senior decision-makers. Strong commercial acumen, negotiation skills, and understanding of project economics. Excellent communication, presentation and relationship-building skills. Desirable Experience in architecture, interior design, workplace consultancy, luxury retail environments or property development. Understanding of creative services contracts and fee structures. CRM and pipeline management proficiency. Why This Role is Attractive Prestigious Client Base & Projects - You will represent a brand delivering high-profile landmark projects - from international headquarters (JAB Holding Company) to flagship venues (Heathrow Business Lounge, Embassies, heritage refurbishments). Strong Growth Trajectory - The practice is expanding domestically and internationally, offering genuine scope for commercial impact and progression. Collaborative Creative Environment - Work closely with directors and design leaders, shaping how design ambition translates into commercial success. Rewarding Package - Competitive base salary with performance-linked earnings (OTE £100K) aligned to revenue achievement. To apply please attach your CV to the link provided.
Mar 13, 2026
Full time
We are an award-winning international architecture, interior design, and project management practice based in Central London, blending innovative design, heritage architecture, and client strategy for a global clientele. Our portfolio spans prestigious commercial workplaces (Rolls Royce, Lufthansa Lounge Heathrow), cultural and civic heritage refurbishments (German Ambassador's Residence, London), high-end residential and cultural environments (Film School, Berlin), and bespoke event environments and interiors across Europe and beyond. We collaborate with blue-chip corporate clients, property developers, investment firms, family offices, private clients, and institutions that value design excellence, rigorous project delivery, and strategic client advice. This is an exciting growth phase for the firm as we strengthen our commercial development efforts and expand across the UK and international markets, including Singapore. As Business Development Manager, you will be responsible for driving revenue growth, securing new commissions, and owning strategic client engagement across our core market segments. You will work directly with the Directors, leading the commercial development of the practice's services. You will be instrumental in: Identifying, engaging and converting high-value prospects Building long-term relationships across corporate, commercial, property, and high-net-worth private sectors Developing targeted proposals and pitches Aligning the company's creative capability with client's strategic needs Key Responsibilities Strategic Growth & Market Leadership Build and execute a structured business development strategy aligned with the firm's long-term goals. Prioritise high-impact sectors: corporate HQs, workplace design, flagship retail and hospitality projects, heritage and cultural institutions, schools and private residential developments. Client Acquisition & Relationship Management Target and secure new clients including international corporations, developers, private equity investors, luxury retail brands, property owners, and cultural institutions. Act as a trusted advisor through the full sales cycle: lead generation qualification proposal negotiation close. Proposals, Pitches & Commercial Intelligence Lead proposal development, pitch decks, fee proposals and commercial terms. Develop market insights, competitor analysis, and pipeline forecasts. Collaborate with design leadership to tailor offers that resonate with client priorities. CRM & Pipeline Management Maintain and report on sales pipeline activity using CRM systems. Provide regular forecasting and performance reporting to senior leadership. Candidate Requirements Essential Proven track record in business development / sales in architecture, design, workplace, property or the built-environment sector, with experience selling to corporate clients, developers, investors, or high-net-worth private clients. Experience managing high-value project sales cycles (£500K+ fees). Established network and ability to influence senior decision-makers. Strong commercial acumen, negotiation skills, and understanding of project economics. Excellent communication, presentation and relationship-building skills. Desirable Experience in architecture, interior design, workplace consultancy, luxury retail environments or property development. Understanding of creative services contracts and fee structures. CRM and pipeline management proficiency. Why This Role is Attractive Prestigious Client Base & Projects - You will represent a brand delivering high-profile landmark projects - from international headquarters (JAB Holding Company) to flagship venues (Heathrow Business Lounge, Embassies, heritage refurbishments). Strong Growth Trajectory - The practice is expanding domestically and internationally, offering genuine scope for commercial impact and progression. Collaborative Creative Environment - Work closely with directors and design leaders, shaping how design ambition translates into commercial success. Rewarding Package - Competitive base salary with performance-linked earnings (OTE £100K) aligned to revenue achievement. To apply please attach your CV to the link provided.
Customer Support Manager
myenergi Ltd Grimsby, Lincolnshire
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Mar 13, 2026
Full time
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Cavell
Senior Digital Marketing and Communications Officer
Cavell
Senior Digital Marketing and Communications Officer Location : Hybrid (minimum 1 day per week in Cavell's office in Redditch, Worcestershire); Some additional travel across UK required occasionally Employment Type : Full-Time (35 hours per week); Job shares, and compressed hours will be considered; Occasional evening and weekend work required (approx. 4 times per year) Salary : £32,000 £37,000 (for full-time, dependent on experience) About the Employer Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell's new 3-year strategy will see the charity evolve beyond grant making and emotional support to a bold yet apolitical advocate which amplifies the voices and lived experiences of nursing and midwifery professionals. The Role We are looking for a creative, proactive and data-driven individual to join Cavell as a Senior Digital Marketing and Communications Officer. This role will lead the creation of engaging digital content, including high-quality video, while supporting the delivery of effective digital marketing campaigns that raise awareness of Cavell s work and strengthen engagement with nursing and midwifery professionals, supporters and partners. Working closely with the Marketing and Communications Manager and wider team, the successful candidate will help deliver integrated digital campaigns, optimise email marketing journeys and use analytics to continually improve performance across Cavell s digital channels. The role combines hands-on content production with a performance-focused approach to digital marketing, ensuring activity is insight-led and delivers measurable impact. The Ideal Candidate We re looking for someone who: Has strong videography and video editing skills and experience creating digital-first content. Has experience delivering digital marketing campaigns and improving performance through data and insight. Is confident analysing digital analytics and translating data into practical recommendations. Has experience managing and optimising email marketing journeys and audience segmentation. Has strong copywriting and storytelling skills for digital platforms. Has excellent communication and collaboration skills. Is highly organised with the ability to manage multiple projects and deadlines. Has experience of optimising a CRM database to effectively capture and manage data. Has strong attention to detail and maintains high editorial and brand standards. Has an understanding or empathy for the pressures facing nursing and midwifery professionals. Our ideal candidate will also: Have experience capturing content at events and working with ambassadors or beneficiaries (desirable). Have experience working within the charity or healthcare sector (desirable). Benefits: A flexible, supportive working culture. 30 days of annual leave (including bank holidays). Up to an 8% employer pension contribution. Access to an employer assistance program. Enhanced sick pay (after probation). Enhanced family leave policies. Application Process: Please click on the 'Apply' button to download the full job pack and upload your CV by 12pm on Monday, 30th of March. Your CV will be reviewed by the team and if your skills align to what we re looking for, you will be sent a short screening interview with a task to complete focused on the questions below. For candidates who are shortlisted for interview, these will be held remotely on 7th of April or 8th of April. This will be an opportunity to ask the panel questions and key question themes will be shared in advance. Screening Interview Details: A -word paragraph which could be used on a website donation page to encourage an individual to donate to Cavell (Use of AI for idea generation is acceptable, but we are looking to see your individual copywriting skills!). A link to a video you ve created (personally or professionally). Your notice period. Your preferred working arrangement (full-time, job-share, compressed hours, etc.). Start your application now.
Mar 13, 2026
Full time
Senior Digital Marketing and Communications Officer Location : Hybrid (minimum 1 day per week in Cavell's office in Redditch, Worcestershire); Some additional travel across UK required occasionally Employment Type : Full-Time (35 hours per week); Job shares, and compressed hours will be considered; Occasional evening and weekend work required (approx. 4 times per year) Salary : £32,000 £37,000 (for full-time, dependent on experience) About the Employer Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell's new 3-year strategy will see the charity evolve beyond grant making and emotional support to a bold yet apolitical advocate which amplifies the voices and lived experiences of nursing and midwifery professionals. The Role We are looking for a creative, proactive and data-driven individual to join Cavell as a Senior Digital Marketing and Communications Officer. This role will lead the creation of engaging digital content, including high-quality video, while supporting the delivery of effective digital marketing campaigns that raise awareness of Cavell s work and strengthen engagement with nursing and midwifery professionals, supporters and partners. Working closely with the Marketing and Communications Manager and wider team, the successful candidate will help deliver integrated digital campaigns, optimise email marketing journeys and use analytics to continually improve performance across Cavell s digital channels. The role combines hands-on content production with a performance-focused approach to digital marketing, ensuring activity is insight-led and delivers measurable impact. The Ideal Candidate We re looking for someone who: Has strong videography and video editing skills and experience creating digital-first content. Has experience delivering digital marketing campaigns and improving performance through data and insight. Is confident analysing digital analytics and translating data into practical recommendations. Has experience managing and optimising email marketing journeys and audience segmentation. Has strong copywriting and storytelling skills for digital platforms. Has excellent communication and collaboration skills. Is highly organised with the ability to manage multiple projects and deadlines. Has experience of optimising a CRM database to effectively capture and manage data. Has strong attention to detail and maintains high editorial and brand standards. Has an understanding or empathy for the pressures facing nursing and midwifery professionals. Our ideal candidate will also: Have experience capturing content at events and working with ambassadors or beneficiaries (desirable). Have experience working within the charity or healthcare sector (desirable). Benefits: A flexible, supportive working culture. 30 days of annual leave (including bank holidays). Up to an 8% employer pension contribution. Access to an employer assistance program. Enhanced sick pay (after probation). Enhanced family leave policies. Application Process: Please click on the 'Apply' button to download the full job pack and upload your CV by 12pm on Monday, 30th of March. Your CV will be reviewed by the team and if your skills align to what we re looking for, you will be sent a short screening interview with a task to complete focused on the questions below. For candidates who are shortlisted for interview, these will be held remotely on 7th of April or 8th of April. This will be an opportunity to ask the panel questions and key question themes will be shared in advance. Screening Interview Details: A -word paragraph which could be used on a website donation page to encourage an individual to donate to Cavell (Use of AI for idea generation is acceptable, but we are looking to see your individual copywriting skills!). A link to a video you ve created (personally or professionally). Your notice period. Your preferred working arrangement (full-time, job-share, compressed hours, etc.). Start your application now.
Customer Success Manager
Searchable
About Searchable We're building the future of AI search visibility. As ChatGPT, Claude, and Perplexity reshape how people find information, we help brands understand and optimize their presence in this new landscape. Backed by top angels and VCs, we're creating the essential platform for the AI search era. Our core values: Move Fast We make decisions quickly and get things done. Progress matters more than perfection. Find Your Lever, Then Move the World Everyone here finds the work that matters most and takes real pride in it. When you own something, you give it your all. Ask Why We question old habits and push for better answers. If something does not make sense, speak up. Value Perspicacity We notice things others miss. We think ahead and solve problems before they get big. Leadership Means Clearing the Path Leaders remove obstacles and help others do their best work. Anyone can step up and make things easier for the team. Customer Success Manager - Retention, Growth & Relationships Searchable is hiring its first dedicated Customer / Account Associate. This is not a hand holding role - we need someone who builds genuine relationships, spots opportunity inside every account, and takes full ownership of the customer journey from onboarding through to expansion. If you know how to make customers successful and turn that success into commercial growth, this is for you. About the Role Own the full post sale customer relationship - from onboarding to renewal, upsell and everything in between Be the face of Searchable for our current customers - the person they trust, rely on, and come back to Drive expansion revenue to GTM - through upsell and cross sell, identifying opportunity before the customer even asks Manage support conversations with speed and care, turning problems into trust building moments Report directly into the Head of GTM and play a role alongside in how we scale new and existing business About you We need someone who makes customers feel like they're in safe hands. Someone who: Owns their accounts completely - you know every customer, their goals, their pains, and where the opportunity lies Builds relationships that go beyond the transaction - customers stay because of you and your industry knowledge Understands deeply why an account is at risk and moves fast to fix it before it becomes a problem Can hold a senior conversation with a VP or C suite stakeholder and make it count Brings the same sharpness to a support ticket as they do to a renewal or expansion conversation Thinks commercially at all times - retention is the floor, growth is the goal What you'll do Onboard new customers smoothly and set them up for long term success from day one Manage a portfolio of accounts across enterprise, mid market, and SMB - and know how to prioritise your time across them Identify and execute upsell and cross sell opportunities for sales Handle inbound support conversations with pace and professionalism, resolving issues and reinforcing confidence in the product Build and maintain account health tracking to stay ahead of churn signals Run regular check ins, QBRs, and strategic reviews with key accounts Work closely with GTM and product teams to feed customer insight back into the business Develop playbooks and processes that scale as our customer base grows You might be a fit if You're relationship led but commercially driven You genuinely care about your customers' success - and you understand that the best way to show it is to help them grow. Retention is the baseline. Happy customers & Expansion is the goal. You're proactive, not reactive You don't wait for a customer to raise a red flag. You spot the signals early, get in front of the problem, and show up before they have to ask. You're sharp under pressure Whether it's a difficult renewal conversation or a frustrated customer in your inbox, you stay composed, think clearly, and find a way forward. You're a builder You don't just manage accounts - you build the systems, playbooks, and processes that make the whole function better. You want to leave things better than you found them. Requirements Proven experience in a CSM or Account Management role, ideally in SaaS Track record of retaining and growing a portfolio of accounts Strong written and verbal communication across all seniority levels Experience managing accounts across enterprise, mid market, and SMB Comfortable with CRM tools, health scoring, and account data Commercially minded with a genuine interest in revenue growth Strong signals Experience in AI, martech, or data driven SaaS products Managed accounts with VP or C suite stakeholders Built or contributed to CS playbooks, onboarding flows, or QBR frameworks Comfortable using data and product usage signals to manage account health Compensation Competitive base salary + real equity 25 days paid vacation and leading parental and childcare policies Office based, 5 days per week - we work best together in person How to apply Send us: Your CV / LinkedIn 2-3 examples of accounts you've retained, grown, or turned around - what the situation was, what you did, and what the outcome was. A short note on how you'd approach building a CS function from scratch at an early stage AI company
Mar 13, 2026
Full time
About Searchable We're building the future of AI search visibility. As ChatGPT, Claude, and Perplexity reshape how people find information, we help brands understand and optimize their presence in this new landscape. Backed by top angels and VCs, we're creating the essential platform for the AI search era. Our core values: Move Fast We make decisions quickly and get things done. Progress matters more than perfection. Find Your Lever, Then Move the World Everyone here finds the work that matters most and takes real pride in it. When you own something, you give it your all. Ask Why We question old habits and push for better answers. If something does not make sense, speak up. Value Perspicacity We notice things others miss. We think ahead and solve problems before they get big. Leadership Means Clearing the Path Leaders remove obstacles and help others do their best work. Anyone can step up and make things easier for the team. Customer Success Manager - Retention, Growth & Relationships Searchable is hiring its first dedicated Customer / Account Associate. This is not a hand holding role - we need someone who builds genuine relationships, spots opportunity inside every account, and takes full ownership of the customer journey from onboarding through to expansion. If you know how to make customers successful and turn that success into commercial growth, this is for you. About the Role Own the full post sale customer relationship - from onboarding to renewal, upsell and everything in between Be the face of Searchable for our current customers - the person they trust, rely on, and come back to Drive expansion revenue to GTM - through upsell and cross sell, identifying opportunity before the customer even asks Manage support conversations with speed and care, turning problems into trust building moments Report directly into the Head of GTM and play a role alongside in how we scale new and existing business About you We need someone who makes customers feel like they're in safe hands. Someone who: Owns their accounts completely - you know every customer, their goals, their pains, and where the opportunity lies Builds relationships that go beyond the transaction - customers stay because of you and your industry knowledge Understands deeply why an account is at risk and moves fast to fix it before it becomes a problem Can hold a senior conversation with a VP or C suite stakeholder and make it count Brings the same sharpness to a support ticket as they do to a renewal or expansion conversation Thinks commercially at all times - retention is the floor, growth is the goal What you'll do Onboard new customers smoothly and set them up for long term success from day one Manage a portfolio of accounts across enterprise, mid market, and SMB - and know how to prioritise your time across them Identify and execute upsell and cross sell opportunities for sales Handle inbound support conversations with pace and professionalism, resolving issues and reinforcing confidence in the product Build and maintain account health tracking to stay ahead of churn signals Run regular check ins, QBRs, and strategic reviews with key accounts Work closely with GTM and product teams to feed customer insight back into the business Develop playbooks and processes that scale as our customer base grows You might be a fit if You're relationship led but commercially driven You genuinely care about your customers' success - and you understand that the best way to show it is to help them grow. Retention is the baseline. Happy customers & Expansion is the goal. You're proactive, not reactive You don't wait for a customer to raise a red flag. You spot the signals early, get in front of the problem, and show up before they have to ask. You're sharp under pressure Whether it's a difficult renewal conversation or a frustrated customer in your inbox, you stay composed, think clearly, and find a way forward. You're a builder You don't just manage accounts - you build the systems, playbooks, and processes that make the whole function better. You want to leave things better than you found them. Requirements Proven experience in a CSM or Account Management role, ideally in SaaS Track record of retaining and growing a portfolio of accounts Strong written and verbal communication across all seniority levels Experience managing accounts across enterprise, mid market, and SMB Comfortable with CRM tools, health scoring, and account data Commercially minded with a genuine interest in revenue growth Strong signals Experience in AI, martech, or data driven SaaS products Managed accounts with VP or C suite stakeholders Built or contributed to CS playbooks, onboarding flows, or QBR frameworks Comfortable using data and product usage signals to manage account health Compensation Competitive base salary + real equity 25 days paid vacation and leading parental and childcare policies Office based, 5 days per week - we work best together in person How to apply Send us: Your CV / LinkedIn 2-3 examples of accounts you've retained, grown, or turned around - what the situation was, what you did, and what the outcome was. A short note on how you'd approach building a CS function from scratch at an early stage AI company
Sense
Head of proposition development
Sense
Head of proposition development When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We are looking for a Head of Proposition Development to join us on a six month fixed term contract, to lead the creation of compelling, strategic fundraising propositions that will help Sense secure significant funding across multiple income streams. This is a full time, hybrid role working 2-3 days on site at our offices in Kings Cross, London. Working across a large and complex organisation, you will collaborate with fundraisers, programme leads and senior stakeholders to develop clear and powerful narratives about our work. You will translate our strategy into fundable opportunities and persuasive cases for support, ensuring our fundraisers have the tools they need to secure transformational funding. You will also establish strong impact tracking and reporting frameworks, enabling us to demonstrate the difference our supporters make and strengthen long-term relationships. This role offers the opportunity to work across the organisation, bringing together strategy, storytelling, data and impact to help grow sustainable income. Key Responsibilities Develop compelling cross-organisational fundraising propositions aligned with Sense s strategic priorities. Translate complex programmes and budgets into clear, persuasive cases for support. Work closely with fundraisers and programme teams to identify fundable projects and opportunities. Create toolkits, collateral and resources to support high-quality fundraising proposals and pitches. Develop frameworks for impact reporting and stewardship, ensuring we clearly demonstrate the difference supporters make. Lead cross-functional projects and collaborate with teams across the organisation. Track and analyse proposition performance to optimise fundraising outcomes. Develop engaging storytelling and supporter-facing content that resonates with a range of audiences, from individual donors to major funders. Ensure compliance with fundraising regulations and organisational policies. About You We re looking for a creative and strategic communicator who can turn complex programmes into powerful and persuasive fundraising propositions. You ll be highly organised, collaborative and comfortable working across multiple teams to bring ideas to life. You will bring: A proven track record of developing transformational fundraising propositions, ideally within philanthropy, major gifts, trusts & foundations or corporate partnerships. Exceptional writing, editing and presentation skills. Strong storytelling ability combined with analytical thinking. Experience translating complex programmes and budgets into clear, fundable propositions. Strong project management skills and the ability to manage multiple priorities. Experience developing impact reporting frameworks and stewardship materials. Excellent stakeholder engagement skills and the ability to influence across teams. Experience with CRM systems (ideally MS Dynamics) and strong data analysis skills would be advantageous. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Mar 13, 2026
Full time
Head of proposition development When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We are looking for a Head of Proposition Development to join us on a six month fixed term contract, to lead the creation of compelling, strategic fundraising propositions that will help Sense secure significant funding across multiple income streams. This is a full time, hybrid role working 2-3 days on site at our offices in Kings Cross, London. Working across a large and complex organisation, you will collaborate with fundraisers, programme leads and senior stakeholders to develop clear and powerful narratives about our work. You will translate our strategy into fundable opportunities and persuasive cases for support, ensuring our fundraisers have the tools they need to secure transformational funding. You will also establish strong impact tracking and reporting frameworks, enabling us to demonstrate the difference our supporters make and strengthen long-term relationships. This role offers the opportunity to work across the organisation, bringing together strategy, storytelling, data and impact to help grow sustainable income. Key Responsibilities Develop compelling cross-organisational fundraising propositions aligned with Sense s strategic priorities. Translate complex programmes and budgets into clear, persuasive cases for support. Work closely with fundraisers and programme teams to identify fundable projects and opportunities. Create toolkits, collateral and resources to support high-quality fundraising proposals and pitches. Develop frameworks for impact reporting and stewardship, ensuring we clearly demonstrate the difference supporters make. Lead cross-functional projects and collaborate with teams across the organisation. Track and analyse proposition performance to optimise fundraising outcomes. Develop engaging storytelling and supporter-facing content that resonates with a range of audiences, from individual donors to major funders. Ensure compliance with fundraising regulations and organisational policies. About You We re looking for a creative and strategic communicator who can turn complex programmes into powerful and persuasive fundraising propositions. You ll be highly organised, collaborative and comfortable working across multiple teams to bring ideas to life. You will bring: A proven track record of developing transformational fundraising propositions, ideally within philanthropy, major gifts, trusts & foundations or corporate partnerships. Exceptional writing, editing and presentation skills. Strong storytelling ability combined with analytical thinking. Experience translating complex programmes and budgets into clear, fundable propositions. Strong project management skills and the ability to manage multiple priorities. Experience developing impact reporting frameworks and stewardship materials. Excellent stakeholder engagement skills and the ability to influence across teams. Experience with CRM systems (ideally MS Dynamics) and strong data analysis skills would be advantageous. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Customer Success Manager
Right Formula LTD
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
Mar 13, 2026
Full time
At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills
TPP Recruitment
Senior Philanthropy Manager (Trusts and Foundations)
TPP Recruitment
Senior Philanthropy Manager (Trusts and Foundations) Salary: £52,000 per annum Permanent, full time Hybrid working (London-based office, minimum two days a week including Tuesdays) Are you ready to lead a thriving Trusts and Foundations portfolio that is already performing exceptionally well, with strong relationships, a robust pipeline, and compelling projects to fund? This is an exciting opportunity to shape long-term high-value income that will directly support people of all ages to receive compassionate end of life care. In this role, you will take forward an established income stream at a time of significant organisational growth. You will be supported by knowledgeable colleagues, an experienced Head of Philanthropy, and a capable Philanthropy Assistant whom you will line-manage. Together, you will craft powerful cases for support, nurture long-term relationships, and create funding opportunities that make a real impact. What you'll do Lead the Trusts & Foundations fundraising strategy to maximise income. Manage and grow a portfolio of high-value Trusts and grantmakers, including those with seven-figure potential. Research, develop and maintain a strong, long-term funding pipeline. Craft clear, compelling applications and cases for support. Build collaborative relationships with internal teams to shape project proposals and impact reporting. Provide insightful reporting, analysis and forecasting. Deliver exceptional stewardship and supporter care. Line manage and develop the Philanthropy Assistant. Uphold fundraising best practice and regulatory standards. Deputise for the Head of Philanthropy when required. What you'll bring Significant experience in securing high-value Trust and Foundation income, including six-figure and multi-year gifts. Strong ability to write persuasive, accessible applications and present complex ideas clearly. Proven skill in prospecting, researching and developing multi-year pipelines. A collaborative, proactive and persuasive approach to relationship building. Confidence using CRM systems to track, manage and report on income and KPIs. Ability to plan, forecast and support departmental budgeting. Excellent communication skills, with the ability to inspire and influence. A solutions-focused mindset and the ability to work autonomously. Commitment to inclusive, compassionate, collaborative and innovative ways of working. Proficiency with MS 365 and industry-standard research tools. What you'll be part of You will join a supportive, values-driven team focused on relationship-based fundraising. Working alongside colleagues across income generation, programmes and external affairs, you will play a crucial role in enabling vital services to thrive now and in the future. Benefits Pension with employer matching up to 7% Life assurance at three times salary Simplyhealth cash-plan scheme Cycle to work scheme Interest-free season ticket loan (post-probation) 25 days annual leave (rising with service) Hybrid working designed around trust, flexibility and wellbeing We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Mar 13, 2026
Full time
Senior Philanthropy Manager (Trusts and Foundations) Salary: £52,000 per annum Permanent, full time Hybrid working (London-based office, minimum two days a week including Tuesdays) Are you ready to lead a thriving Trusts and Foundations portfolio that is already performing exceptionally well, with strong relationships, a robust pipeline, and compelling projects to fund? This is an exciting opportunity to shape long-term high-value income that will directly support people of all ages to receive compassionate end of life care. In this role, you will take forward an established income stream at a time of significant organisational growth. You will be supported by knowledgeable colleagues, an experienced Head of Philanthropy, and a capable Philanthropy Assistant whom you will line-manage. Together, you will craft powerful cases for support, nurture long-term relationships, and create funding opportunities that make a real impact. What you'll do Lead the Trusts & Foundations fundraising strategy to maximise income. Manage and grow a portfolio of high-value Trusts and grantmakers, including those with seven-figure potential. Research, develop and maintain a strong, long-term funding pipeline. Craft clear, compelling applications and cases for support. Build collaborative relationships with internal teams to shape project proposals and impact reporting. Provide insightful reporting, analysis and forecasting. Deliver exceptional stewardship and supporter care. Line manage and develop the Philanthropy Assistant. Uphold fundraising best practice and regulatory standards. Deputise for the Head of Philanthropy when required. What you'll bring Significant experience in securing high-value Trust and Foundation income, including six-figure and multi-year gifts. Strong ability to write persuasive, accessible applications and present complex ideas clearly. Proven skill in prospecting, researching and developing multi-year pipelines. A collaborative, proactive and persuasive approach to relationship building. Confidence using CRM systems to track, manage and report on income and KPIs. Ability to plan, forecast and support departmental budgeting. Excellent communication skills, with the ability to inspire and influence. A solutions-focused mindset and the ability to work autonomously. Commitment to inclusive, compassionate, collaborative and innovative ways of working. Proficiency with MS 365 and industry-standard research tools. What you'll be part of You will join a supportive, values-driven team focused on relationship-based fundraising. Working alongside colleagues across income generation, programmes and external affairs, you will play a crucial role in enabling vital services to thrive now and in the future. Benefits Pension with employer matching up to 7% Life assurance at three times salary Simplyhealth cash-plan scheme Cycle to work scheme Interest-free season ticket loan (post-probation) 25 days annual leave (rising with service) Hybrid working designed around trust, flexibility and wellbeing We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Third Solutions
Senior Philanthropy Manager (Trusts & Foundations)
Third Solutions
In this exciting role you will be responsible for researching, cultivating and managing a portfolio of Trusts and Foundations at all levels, including those which have the potential to make grants up to and above 7 figures. Sitting in the Philanthropy Team of four, the team works really well together, both jointly and individually, with a focus on proactivity and ample autonomy. They have been very successful over the past few years in hitting targets and now theyre excited to be recruiting for a fourth team member. Their ethos is a relationship development approach to fundraising and youll find plenty of support for a values-based approach to income generation within the team. The role is hybrid with two days a week in the London office. The charity A national hospice charity fighting to ensure support is available to all who are in need of it. Benefits include pension, life assurance, health scheme and 25 days holiday The Role Lead the development and delivery of the Philanthropy strategy for Trusts & Foundations Develop and manage a portfolio of Trusts and Foundations to develop a sustainable income base for the charity Support the Philanthropy teams fundraising strategy through creative thinking, problem-solving, and the maintenance and use of CRM databases. Use networks, relationships and knowledge to generate income from Trusts and high value sources by identifying connections and new funding opportunities. The Candidate Proven track record of raising significant (e.g. six figures plus) single and multi-year gifts from Trusts and Grant makers. Experience of developing and writing compelling applications bids and cases for support Experience of successfully researching and building short, medium and long term funder pipelines to meet financial targets. Experience of effective and supportive line management IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Mar 13, 2026
Full time
In this exciting role you will be responsible for researching, cultivating and managing a portfolio of Trusts and Foundations at all levels, including those which have the potential to make grants up to and above 7 figures. Sitting in the Philanthropy Team of four, the team works really well together, both jointly and individually, with a focus on proactivity and ample autonomy. They have been very successful over the past few years in hitting targets and now theyre excited to be recruiting for a fourth team member. Their ethos is a relationship development approach to fundraising and youll find plenty of support for a values-based approach to income generation within the team. The role is hybrid with two days a week in the London office. The charity A national hospice charity fighting to ensure support is available to all who are in need of it. Benefits include pension, life assurance, health scheme and 25 days holiday The Role Lead the development and delivery of the Philanthropy strategy for Trusts & Foundations Develop and manage a portfolio of Trusts and Foundations to develop a sustainable income base for the charity Support the Philanthropy teams fundraising strategy through creative thinking, problem-solving, and the maintenance and use of CRM databases. Use networks, relationships and knowledge to generate income from Trusts and high value sources by identifying connections and new funding opportunities. The Candidate Proven track record of raising significant (e.g. six figures plus) single and multi-year gifts from Trusts and Grant makers. Experience of developing and writing compelling applications bids and cases for support Experience of successfully researching and building short, medium and long term funder pipelines to meet financial targets. Experience of effective and supportive line management IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
MURRAY MCINTOSH & ASSOCIATES LTD
Head of Growth Marketing
MURRAY MCINTOSH & ASSOCIATES LTD
About Us Murray McIntosh is a specialist recruitment consultancy with over a decade of success operating in high-impact, high-profile markets. With a consultative approach, we work with influential organisations, from innovative start-ups through to established brands. We are entering a significant evolution phase- demand for our services is growing, our offering is expanding, and marketing needs to move beyond activity and output into a more strategic, performance-led growth engine. The Growth Marketing Manager will play a pivotal role in accelerating this evolution-expanding our reach, strengthening our market positioning, and driving scalable, measurable pipeline generation. Role Summary You will take ownership of our growth marketing approach, combining strategic thinking with hands-on execution. The focus is on commercial impact, not just channels, with marketing activity clearly linked to revenue pipeline, positioning and long-term brand strength. A key part of the role is acting as a commercial partner to the business. You will work closely with senior leadership and alongside the sales team to develop a deep understanding of our markets, our solutions and how clients engage with us; ensuring our messaging supports priority sectors, service lines and audiences. You will shape and oversee multi-channel initiatives designed to increase reach, improve positioning and drive qualified opportunities. You will bring structure and clarity to performance measurement, helping the business understand what is working, what is not, and where to optimise. Website performance, conversion, automation and nurture journeys all sit within your remit, though you will not be expected to personally execute every element. Key Responsibilities Develop full?funnel strategies to increase website traffic, conversions, and qualified lead flow. Plan, execute, and optimise growth campaigns across paid and organic channels to drive measurable lead generation and pipeline contribution. Align content output with commercial priorities (verticals, personas, and funnels) through content including blogs, social content, case studies, and sales enablement materials. Measure and report performance against ROI and KPI goals. Identify trends and optimise spend, channel mix, and conversion points based on insights. Manage ongoing website improvements across usability, design, content and conversion rate optimisation. Work closely with the sales team to align campaigns with market intel and revenue priorities. Manage external partners, suppliers, and agencies to deliver on key initiatives. Support ad?hoc design needs including updating sales collateral and presentation decks. Ideal Candidate Profile This role will suit someone with a broad, senior marketing background, ideally gained in a B2B, advisory-led environment. You are comfortable thinking strategically, advising leadership and shaping direction, but you also understand the mechanics of modern growth marketing well enough to make informed decisions. You care about outcomes and enjoy bringing focus and coherence to marketing activity. Experience & Skills A rounded marketing background with hands-on digital and growth marketing experience. Proven success in lead generation and sales-aligned marketing environments. Experience with marketing automation and CRM platforms. Excellent written communication and the ability to produce engaging content. Traits & Characteristics Commercially minded: understands the link between marketing activity and revenue outcomes. Experimental: embraces testing, iteration, and continuous improvement. Strategic yet hands?on: capable of delivering the work while shaping the future roadmap. Adaptive: enjoys contributing in a high?growth, changing environment. Working Environment & Culture The Murray McIntosh office is based in Goring-on Thames, a beautiful setting on the Oxfordshire and Berkshire border- a 15-minute train journey from Reading or Didcot. We value diversity, collaboration, creativity, and a positive working culture. Company celebrations include quarterly team days out and bi-annual events. This can be a full or part time position.
Mar 13, 2026
Full time
About Us Murray McIntosh is a specialist recruitment consultancy with over a decade of success operating in high-impact, high-profile markets. With a consultative approach, we work with influential organisations, from innovative start-ups through to established brands. We are entering a significant evolution phase- demand for our services is growing, our offering is expanding, and marketing needs to move beyond activity and output into a more strategic, performance-led growth engine. The Growth Marketing Manager will play a pivotal role in accelerating this evolution-expanding our reach, strengthening our market positioning, and driving scalable, measurable pipeline generation. Role Summary You will take ownership of our growth marketing approach, combining strategic thinking with hands-on execution. The focus is on commercial impact, not just channels, with marketing activity clearly linked to revenue pipeline, positioning and long-term brand strength. A key part of the role is acting as a commercial partner to the business. You will work closely with senior leadership and alongside the sales team to develop a deep understanding of our markets, our solutions and how clients engage with us; ensuring our messaging supports priority sectors, service lines and audiences. You will shape and oversee multi-channel initiatives designed to increase reach, improve positioning and drive qualified opportunities. You will bring structure and clarity to performance measurement, helping the business understand what is working, what is not, and where to optimise. Website performance, conversion, automation and nurture journeys all sit within your remit, though you will not be expected to personally execute every element. Key Responsibilities Develop full?funnel strategies to increase website traffic, conversions, and qualified lead flow. Plan, execute, and optimise growth campaigns across paid and organic channels to drive measurable lead generation and pipeline contribution. Align content output with commercial priorities (verticals, personas, and funnels) through content including blogs, social content, case studies, and sales enablement materials. Measure and report performance against ROI and KPI goals. Identify trends and optimise spend, channel mix, and conversion points based on insights. Manage ongoing website improvements across usability, design, content and conversion rate optimisation. Work closely with the sales team to align campaigns with market intel and revenue priorities. Manage external partners, suppliers, and agencies to deliver on key initiatives. Support ad?hoc design needs including updating sales collateral and presentation decks. Ideal Candidate Profile This role will suit someone with a broad, senior marketing background, ideally gained in a B2B, advisory-led environment. You are comfortable thinking strategically, advising leadership and shaping direction, but you also understand the mechanics of modern growth marketing well enough to make informed decisions. You care about outcomes and enjoy bringing focus and coherence to marketing activity. Experience & Skills A rounded marketing background with hands-on digital and growth marketing experience. Proven success in lead generation and sales-aligned marketing environments. Experience with marketing automation and CRM platforms. Excellent written communication and the ability to produce engaging content. Traits & Characteristics Commercially minded: understands the link between marketing activity and revenue outcomes. Experimental: embraces testing, iteration, and continuous improvement. Strategic yet hands?on: capable of delivering the work while shaping the future roadmap. Adaptive: enjoys contributing in a high?growth, changing environment. Working Environment & Culture The Murray McIntosh office is based in Goring-on Thames, a beautiful setting on the Oxfordshire and Berkshire border- a 15-minute train journey from Reading or Didcot. We value diversity, collaboration, creativity, and a positive working culture. Company celebrations include quarterly team days out and bi-annual events. This can be a full or part time position.
Diamond Blaque HR Solutions
Assistant HR Business Partner
Diamond Blaque HR Solutions City, Swindon
Job Description We are seeking a highly motivated Assistant HR Business Partner to join our local government client in Swindon, Wiltshire. To provide HR support and assistance to the HR Operations team and give advice and guidance to managers and staff. Support, coach, challenge, and empower Directorate line managers in managing people issues (e.g. Disciplinary, Grievance, etc.) Dealing with local trade union (TU) representatives in relation to individual cases or local collective issues; Build and maintain relationships with line managers, employees and TU representatives across the Directorate(s) to ensure positive interactions and speedy resolution of any issues that arise. Will be required 2-3 days per week, and as and when required for meetings. Responsibilities Responsible for screening all vacancies, identifying potential redeployment opportunities for employees on the redeployment register and assisting in matching them to suitable alternative jobs. Undertake effective Job Evaluations, drawing on benchmarking data and ensuring a fair, consistent and objective assessment Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. CIPD qualified, or working towards this, with experience of working effectively in a complex organisation. Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: A proven track record of providing clear, balanced advice and guidance to Senior Managers on HR issues Experience of working in an HR Department in a customer-focused organisation, proactively facilitating and leading change Significant experience in casework management; disciplinary, grievance, attendance and well-being, conduct and performance. Up-to-date employment law knowledge, practical application of case management and ability to apply and implement process and policy change. Solid Understanding and experience in applying employee relations and employment practices in order to manage employee issues. Strong analytical skills and the ability to evaluate data and establish key insights Ability to interpret financial, people and performance data and commentaries Ability to review and challenge content provided by other team members and local HR teams Able to integrate external sources of data where necessary (e.g. using CIPD / ACAS websites) Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex situation or issue. Ensure data from all relevant sources can be gathered to assess complex problems and come up with the most appropriate solution Ability to challenge and influence, as well as take ownership and responsibility Can work effectively with people at all levels and build strong relationships Compliance Requirements Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 13, 2026
Contractor
Job Description We are seeking a highly motivated Assistant HR Business Partner to join our local government client in Swindon, Wiltshire. To provide HR support and assistance to the HR Operations team and give advice and guidance to managers and staff. Support, coach, challenge, and empower Directorate line managers in managing people issues (e.g. Disciplinary, Grievance, etc.) Dealing with local trade union (TU) representatives in relation to individual cases or local collective issues; Build and maintain relationships with line managers, employees and TU representatives across the Directorate(s) to ensure positive interactions and speedy resolution of any issues that arise. Will be required 2-3 days per week, and as and when required for meetings. Responsibilities Responsible for screening all vacancies, identifying potential redeployment opportunities for employees on the redeployment register and assisting in matching them to suitable alternative jobs. Undertake effective Job Evaluations, drawing on benchmarking data and ensuring a fair, consistent and objective assessment Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. CIPD qualified, or working towards this, with experience of working effectively in a complex organisation. Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: A proven track record of providing clear, balanced advice and guidance to Senior Managers on HR issues Experience of working in an HR Department in a customer-focused organisation, proactively facilitating and leading change Significant experience in casework management; disciplinary, grievance, attendance and well-being, conduct and performance. Up-to-date employment law knowledge, practical application of case management and ability to apply and implement process and policy change. Solid Understanding and experience in applying employee relations and employment practices in order to manage employee issues. Strong analytical skills and the ability to evaluate data and establish key insights Ability to interpret financial, people and performance data and commentaries Ability to review and challenge content provided by other team members and local HR teams Able to integrate external sources of data where necessary (e.g. using CIPD / ACAS websites) Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex situation or issue. Ensure data from all relevant sources can be gathered to assess complex problems and come up with the most appropriate solution Ability to challenge and influence, as well as take ownership and responsibility Can work effectively with people at all levels and build strong relationships Compliance Requirements Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Breakthrough T1D
Events Fundraiser
Breakthrough T1D
Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. Salary: £31,800 per annum Hours: 35 hours per week Closing date: Tuesday 31 March 2026 at 10.00am Interview date: Wednesday 8 April 2026 on video on Teams and with possible second stage in person on Friday 10 April 2026. This is a permanent role. Who we are looking for Breakthrough T1D is the UK s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we re looking for an enthusiastic Events Fundraiser to help us build on this momentum. You will take responsibility for the success of the Breakthrough T1D owned events, One Walk and Virtual Challenges as well as assisting on other key mass participation events. You will also build and maintain relationships with supporters and boost donations as well as working with the Senior Active Events Manager to build a successful portfolio of sporting events. With a passion for events fundraising and relationship building, you may have worked for charities before in similar roles. You will have the ability to manage multiple projects, be skilled at developing and maintaining internal and external working relationships at all levels with an outgoing, confident, friendly, positive and professional personality. Experience required You ll have previous experience of: Working in an events/fundraising based role Providing an exceptional level of customer care to donors/supporters Working to income targets Using a recognised CRM Being part of a team with a varied workload About Breakthrough T1D Breakthrough T1D is the world s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. Employee benefits As an employer we offer: Hybrid working arrangements Flexible working and will consider compressed hours Generous annual leave entitlement 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years service Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment Season ticket and cycle loan Pension scheme Family-friendly policies maternity, paternity, adoption and shared parental leave at enhanced rates Personalised training to suit your career aspirations and professional development Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Mar 12, 2026
Full time
Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. Salary: £31,800 per annum Hours: 35 hours per week Closing date: Tuesday 31 March 2026 at 10.00am Interview date: Wednesday 8 April 2026 on video on Teams and with possible second stage in person on Friday 10 April 2026. This is a permanent role. Who we are looking for Breakthrough T1D is the UK s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we re looking for an enthusiastic Events Fundraiser to help us build on this momentum. You will take responsibility for the success of the Breakthrough T1D owned events, One Walk and Virtual Challenges as well as assisting on other key mass participation events. You will also build and maintain relationships with supporters and boost donations as well as working with the Senior Active Events Manager to build a successful portfolio of sporting events. With a passion for events fundraising and relationship building, you may have worked for charities before in similar roles. You will have the ability to manage multiple projects, be skilled at developing and maintaining internal and external working relationships at all levels with an outgoing, confident, friendly, positive and professional personality. Experience required You ll have previous experience of: Working in an events/fundraising based role Providing an exceptional level of customer care to donors/supporters Working to income targets Using a recognised CRM Being part of a team with a varied workload About Breakthrough T1D Breakthrough T1D is the world s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. Employee benefits As an employer we offer: Hybrid working arrangements Flexible working and will consider compressed hours Generous annual leave entitlement 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years service Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment Season ticket and cycle loan Pension scheme Family-friendly policies maternity, paternity, adoption and shared parental leave at enhanced rates Personalised training to suit your career aspirations and professional development Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Abbott Laboratories
Senior Brand Manager - HCP
Abbott Laboratories Maidenhead, Berkshire
Are you a strategic, insight driven marketer ready to shape the future of leading healthcare brands? We are looking for a Senior Brand Manager to own and drive brand strategy, deliver impactful HCP engagement, and lead high-quality campaign execution across the UK & Ireland in Abbott Diabetes Care. In this role, you will take full responsibility for translating global strategy into powerful local marketing plans, ensuring strong brand performance and measurable commercial impact. You'll collaborate closely with cross functional partners, lead priority projects, and champion best in class promotional excellence. Key Responsibilities Brand Strategy & Planning Lead development of annual brand plans aligned with global strategy and tailored to UK & Ireland market needs. Build compelling brand messaging, value propositions, and differentiated positioning based on segmented customer insights. Conduct market analysis to identify opportunities and define strategic priorities that maximise brand potential. Campaign Development & Execution Plan, develop, and execute multichannel HCP marketing campaigns using the full marketing mix. Oversee creation of high-quality assets including eDetail aids, leave-pieces, websites, email journeys, and patient materials. Monitor all promotional activities, ensuring alignment with brand KPIs and continuous performance optimisation. Stakeholder Engagement & Cross-Functional Leadership Act as marketing lead on designated EMEAP and lead market projects. Partner closely with sales leadership and field teams to ensure effective promotional execution. Collaborate with Medical, Regulatory, Manufacturing, Customer Services, external agencies, and EMEA Marketing teams to deliver cohesive, compliant campaigns. Commercial & Operational Accountability Ensure all activities comply with internal quality systems and industry regulations. Drive a culture of integrity in all marketing operations. Manage promotional budgets, ensuring accurate A&P reporting and spend governance. Optimise HCP experience through data, segmentation, and engagement insights. About You - Skills & Experience Education Further or higher education (or equivalent). Marketing qualifications preferred. Professional Experience Proven success in brand management or leading major marketing projects. Strong project management skills with the ability to influence diverse stakeholders. Experience working with advertising/creative agencies and delivering campaigns to a high standard and within set timelines. Demonstrated success in product launch planning, revenue growth, and leveraging insights for decision making. End to end project management capabilities. Preferred: experience using Veeva Vault and Veeva CRM. What We're Looking For A proactive, strategic thinker who thrives in a fast paced, cross functional environment. Someone who is passionate about healthcare, dedicated to excellence, and motivated by driving measurable brand growth. If you're ready to make a meaningful impact and lead the success of high profile healthcare brands, we'd love to hear from you. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Mar 12, 2026
Full time
Are you a strategic, insight driven marketer ready to shape the future of leading healthcare brands? We are looking for a Senior Brand Manager to own and drive brand strategy, deliver impactful HCP engagement, and lead high-quality campaign execution across the UK & Ireland in Abbott Diabetes Care. In this role, you will take full responsibility for translating global strategy into powerful local marketing plans, ensuring strong brand performance and measurable commercial impact. You'll collaborate closely with cross functional partners, lead priority projects, and champion best in class promotional excellence. Key Responsibilities Brand Strategy & Planning Lead development of annual brand plans aligned with global strategy and tailored to UK & Ireland market needs. Build compelling brand messaging, value propositions, and differentiated positioning based on segmented customer insights. Conduct market analysis to identify opportunities and define strategic priorities that maximise brand potential. Campaign Development & Execution Plan, develop, and execute multichannel HCP marketing campaigns using the full marketing mix. Oversee creation of high-quality assets including eDetail aids, leave-pieces, websites, email journeys, and patient materials. Monitor all promotional activities, ensuring alignment with brand KPIs and continuous performance optimisation. Stakeholder Engagement & Cross-Functional Leadership Act as marketing lead on designated EMEAP and lead market projects. Partner closely with sales leadership and field teams to ensure effective promotional execution. Collaborate with Medical, Regulatory, Manufacturing, Customer Services, external agencies, and EMEA Marketing teams to deliver cohesive, compliant campaigns. Commercial & Operational Accountability Ensure all activities comply with internal quality systems and industry regulations. Drive a culture of integrity in all marketing operations. Manage promotional budgets, ensuring accurate A&P reporting and spend governance. Optimise HCP experience through data, segmentation, and engagement insights. About You - Skills & Experience Education Further or higher education (or equivalent). Marketing qualifications preferred. Professional Experience Proven success in brand management or leading major marketing projects. Strong project management skills with the ability to influence diverse stakeholders. Experience working with advertising/creative agencies and delivering campaigns to a high standard and within set timelines. Demonstrated success in product launch planning, revenue growth, and leveraging insights for decision making. End to end project management capabilities. Preferred: experience using Veeva Vault and Veeva CRM. What We're Looking For A proactive, strategic thinker who thrives in a fast paced, cross functional environment. Someone who is passionate about healthcare, dedicated to excellence, and motivated by driving measurable brand growth. If you're ready to make a meaningful impact and lead the success of high profile healthcare brands, we'd love to hear from you. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
ENGLISH NATIONAL OPERA
Senior Philanthropy Manager
ENGLISH NATIONAL OPERA
We re looking for a Senior Philanthropy Manager to join English National Opera and play a leading role in sustaining and growing our philanthropic income. This is a highly visible and rewarding role for someone with emotional intelligence, creativity, and discretion. If you re passionate about the arts and skilled at building relationships that lead to transformative support, we d love to hear from you. Requirements: Excited about the prospect of working at an innovative company, with accessibility at the heart of everything it does An outstanding fundraising professional, with experience securing five and six figure gifts Highly passionate and well-versed in the arts, music and opera Ability to build positive relationships with internal and external stakeholders, including funders of all kinds, audience members, visiting artists and ENO colleagues across all departments Dynamic individual with the ability to work independently, and yet collaboratively within the Development Department Supportive colleague willing to share their skills, experience and knowledge with other fundraisers in the Department Ability to work with and build excellent working relationships with a wide range of visiting directors, conductors, designers and musicians as well as internal ENO staff Confident with technology and experience working with ticketing and CRM Systems Excellent verbal and written communication and skills and attention to detail Evidence of networking and relationship building at a senior level Commitment to professional development with a willingness to develop knowledge, skills and experience Excellent communication skills and ability to present complex budgets in a simple manner appropriate to different stakeholder audiences Benefits: 25 days annual leave plus public holidays Free/discounted ENO tickets Salary sacrifice pension scheme Eyecare vouchers Employee Assistance Programme Please see our recruitment pack for more details. English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, English National Opera particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
Mar 12, 2026
Full time
We re looking for a Senior Philanthropy Manager to join English National Opera and play a leading role in sustaining and growing our philanthropic income. This is a highly visible and rewarding role for someone with emotional intelligence, creativity, and discretion. If you re passionate about the arts and skilled at building relationships that lead to transformative support, we d love to hear from you. Requirements: Excited about the prospect of working at an innovative company, with accessibility at the heart of everything it does An outstanding fundraising professional, with experience securing five and six figure gifts Highly passionate and well-versed in the arts, music and opera Ability to build positive relationships with internal and external stakeholders, including funders of all kinds, audience members, visiting artists and ENO colleagues across all departments Dynamic individual with the ability to work independently, and yet collaboratively within the Development Department Supportive colleague willing to share their skills, experience and knowledge with other fundraisers in the Department Ability to work with and build excellent working relationships with a wide range of visiting directors, conductors, designers and musicians as well as internal ENO staff Confident with technology and experience working with ticketing and CRM Systems Excellent verbal and written communication and skills and attention to detail Evidence of networking and relationship building at a senior level Commitment to professional development with a willingness to develop knowledge, skills and experience Excellent communication skills and ability to present complex budgets in a simple manner appropriate to different stakeholder audiences Benefits: 25 days annual leave plus public holidays Free/discounted ENO tickets Salary sacrifice pension scheme Eyecare vouchers Employee Assistance Programme Please see our recruitment pack for more details. English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, English National Opera particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.

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