TEKsystems
Description Job Description a. Manage complex FIX implementations and upgrades. b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site). c. Diagnose software and connection issues and recommend the appropriate solution. d. Analyze problems, answer questions, and provide training related to the software. e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure. f. Research issues dealing with third party software. g. Follow a standard set of procedure and methods when responding to customer requests or inquiries. h. Conduct research on questions and issues using available information resources and other FIX Analysts. i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer. j. Maintain Best Practices for FIX Onboarding and Integrations. Requirements a. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field b. Seven (7) years of overall work xp c. Advanced working knowledge of FIX protocol and its implementation/integration d. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments e. Prior trading support f. At least five (5) years of xp on the Charles River application Skills & Key Activities General a. All skills & activities of Snr FIX Analyst level plus: 1. Evangelize standard support operating methods and processes to all levels of the support team 2. Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues 3. Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support xp. CRD Application Knowledge a. Expert knowledge in FIX at both the technical and functional areas. b. Advanced understanding in two (2) additional major areas and five (4) additional minor product areas. Knowledge Level Descriptions Begin - Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Snr staff. Fundamental Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Snr staff Proficient Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Snr staff members. Advanced Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff. Expert Can handle 100% of issues in identified major areas of knowledge and xp. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement. Major Product Areas Technical Post Trade FIX Imports Exports Real Time API/Web Services/XML System Admin Database Performance Web Admin Middle Tier End of Day Reporting Upgrades Batch Compliance Excel AI Citrix Data Management Functional Equity Fixed Income Compliance Manager Workbench Swaps Generics EMS FIX PMAR TBA/EPN FX Blotter Job Title: Senior FIX Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
Description Job Description a. Manage complex FIX implementations and upgrades. b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site). c. Diagnose software and connection issues and recommend the appropriate solution. d. Analyze problems, answer questions, and provide training related to the software. e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure. f. Research issues dealing with third party software. g. Follow a standard set of procedure and methods when responding to customer requests or inquiries. h. Conduct research on questions and issues using available information resources and other FIX Analysts. i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer. j. Maintain Best Practices for FIX Onboarding and Integrations. Requirements a. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field b. Seven (7) years of overall work xp c. Advanced working knowledge of FIX protocol and its implementation/integration d. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments e. Prior trading support f. At least five (5) years of xp on the Charles River application Skills & Key Activities General a. All skills & activities of Snr FIX Analyst level plus: 1. Evangelize standard support operating methods and processes to all levels of the support team 2. Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues 3. Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support xp. CRD Application Knowledge a. Expert knowledge in FIX at both the technical and functional areas. b. Advanced understanding in two (2) additional major areas and five (4) additional minor product areas. Knowledge Level Descriptions Begin - Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Snr staff. Fundamental Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Snr staff Proficient Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Snr staff members. Advanced Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff. Expert Can handle 100% of issues in identified major areas of knowledge and xp. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement. Major Product Areas Technical Post Trade FIX Imports Exports Real Time API/Web Services/XML System Admin Database Performance Web Admin Middle Tier End of Day Reporting Upgrades Batch Compliance Excel AI Citrix Data Management Functional Equity Fixed Income Compliance Manager Workbench Swaps Generics EMS FIX PMAR TBA/EPN FX Blotter Job Title: Senior FIX Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. JBRP1_UKTJ
