Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Paid Media Manager - Manchester My client is looking for an experienced Paid Media Manager to join their growing digital team. Working closely with the Head of Digital Marketing, you'll take ownership of planning, managing, developing, and optimising a wide range of paid media campaigns across multiple digital channels. This is a hands-on role and a key contributor to our clients customer acquisition and growth strategy, driving performance through data-led decision-making and continuous optimisation. Who We're Looking For The ideal candidate will: Have a strong understanding of paid search, display, and paid social, including platforms such as: Google Ads (Search & Display), Google Display Network, Meta Ads Manager, Microsoft Advertising, YouTube Ads, TikTok Ads, and programmatic DSPs Be confident building and managing consumer-focused campaigns from scratch, with a clear focus on KPIs, ROI, and commercial outcomes Use tools such as Google Ads Editor, SA360, Meta Events Manager, Google Tag Manager, and Looker Studio to optimise and report on performance Work collaboratively with the Head of Digital Marketing and wider internal teams to maximise campaign efficiency Adopt a test-and-learn mindset, continuously identifying new opportunities across Display, Video, Paid Social, Retargeting, and Remarketing Partner with the design team to produce effective, compliant creative assets for display, video, and social formats Test creative, targeting, and landing pages to deliver best-in-class results Provide regular performance updates and insights to key stakeholders Own and maintain all weekly, monthly, and quarterly reporting Key Skills & Experience Minimum 3 years' experience managing paid media campaigns across Google Ads, GDN, Meta Ads, Microsoft Ads, YouTube, TikTok Ads, and programmatic DSPs Strong numeracy and literacy skills Proven ability to plan, execute, and optimise paid media activity using tools such as Google Analytics, Google Tag Manager, Looker Studio, and attribution platforms Ability to produce accurate, commercially focused MI aligned to business KPIs Hands-on experience with campaign automation, including rules-based optimisation, scripts, and audience automation Exceptional attention to detail and accuracy Up-to-date knowledge of digital marketing trends, platform changes, and emerging paid media technologies High levels of enthusiasm, curiosity, and a genuine desire to learn and grow Benefits Package Hapi benefits programme (discounts at supermarkets, cinemas, and major retailers) Free parking Employee Assistance Programme Interested? Please Click Apply Now! Paid Media Manager - Manchester
Mar 16, 2026
Full time
Paid Media Manager - Manchester My client is looking for an experienced Paid Media Manager to join their growing digital team. Working closely with the Head of Digital Marketing, you'll take ownership of planning, managing, developing, and optimising a wide range of paid media campaigns across multiple digital channels. This is a hands-on role and a key contributor to our clients customer acquisition and growth strategy, driving performance through data-led decision-making and continuous optimisation. Who We're Looking For The ideal candidate will: Have a strong understanding of paid search, display, and paid social, including platforms such as: Google Ads (Search & Display), Google Display Network, Meta Ads Manager, Microsoft Advertising, YouTube Ads, TikTok Ads, and programmatic DSPs Be confident building and managing consumer-focused campaigns from scratch, with a clear focus on KPIs, ROI, and commercial outcomes Use tools such as Google Ads Editor, SA360, Meta Events Manager, Google Tag Manager, and Looker Studio to optimise and report on performance Work collaboratively with the Head of Digital Marketing and wider internal teams to maximise campaign efficiency Adopt a test-and-learn mindset, continuously identifying new opportunities across Display, Video, Paid Social, Retargeting, and Remarketing Partner with the design team to produce effective, compliant creative assets for display, video, and social formats Test creative, targeting, and landing pages to deliver best-in-class results Provide regular performance updates and insights to key stakeholders Own and maintain all weekly, monthly, and quarterly reporting Key Skills & Experience Minimum 3 years' experience managing paid media campaigns across Google Ads, GDN, Meta Ads, Microsoft Ads, YouTube, TikTok Ads, and programmatic DSPs Strong numeracy and literacy skills Proven ability to plan, execute, and optimise paid media activity using tools such as Google Analytics, Google Tag Manager, Looker Studio, and attribution platforms Ability to produce accurate, commercially focused MI aligned to business KPIs Hands-on experience with campaign automation, including rules-based optimisation, scripts, and audience automation Exceptional attention to detail and accuracy Up-to-date knowledge of digital marketing trends, platform changes, and emerging paid media technologies High levels of enthusiasm, curiosity, and a genuine desire to learn and grow Benefits Package Hapi benefits programme (discounts at supermarkets, cinemas, and major retailers) Free parking Employee Assistance Programme Interested? Please Click Apply Now! Paid Media Manager - Manchester
Social Media Manager Location: Hybrid - Northampton 2 days in the office 3 from home. Type: Full-time About the Role SF Recruitment are partnering with a fast-growing, premium eCommerce brand to hire a Social Media Manager. In this hands-on role, you will oversee and grow all social media channels, developing and executing strategies that increase brand awareness, drive engagement, and convert followers into highly engaged website and retail traffic. You will be responsible for planning, creating, and optimising multimedia content-including images, video, audio, and copy-tailored to each platform. AI-driven tools and workflows will play a key role in enhancing efficiency, creativity, and performance. As the brand's social voice, you will build and nurture a thriving online community, monitor trends, and keep the business ahead of social and AI innovations. Key Responsibilities Strategy & Planning: Develop and implement a multi-platform social media strategy aligned with business goals, integrating generative AI and analytics Build and manage detailed content calendars, platform-specific roadmaps, and AI-powered ideation processes Monitor emerging platforms and AI tools (e.g., for image or copy creation) and share insights across the business Content Creation & Scheduling: Produce original, engaging content (photos, video/Reels/TikToks, graphics, copy) and repurpose existing assets for each platform Use AI tools (e.g., ChatGPT, Jasper, Copy.ai) for ideation, caption drafting, and efficiency, while maintaining brand voice Schedule posts with social media management platforms (Sprout Social, Hootsuite, Later, Buffer) and optimise timing with AI assistance Community Management & Customer Care: Build and nurture an online community, responding promptly and empathetically to comments and messages Monitor brand sentiment via social listening tools and AI-powered analytics, providing insights and managing potential issues Analytics, Reporting & Optimisation: Track and report KPIs such as engagement, reach, follower growth, shares, saves, and CTRs Conduct A/B testing on content and campaigns, using AI to predict performance and refine strategy Collaboration & Partnerships: Work cross-functionally with Marketing, Design, and PR teams to ensure brand consistency Identify and manage influencer and brand partnerships, using AI tools to support discovery and evaluation Support physical and virtual events with social coverage, leveraging AI tools for highlights and recaps Paid Social (where applicable): Manage advertising budgets, targeting, and A/B testing on social platforms Use AI to optimise campaigns and identify high-propensity audiences Skills & Knowledge Social Media Expertise: Deep knowledge of Instagram, Facebook, TikTok, LinkedIn, Pinterest, and emerging platforms; understanding of algorithms and best practices AI Fluency: Skilled in generative AI for content ideation, copywriting, summarising data, and automating tasks Analytics & Data Storytelling: Proficient with Meta Business Suite, TikTok Analytics, LinkedIn Analytics, GA4, and scheduling tools; able to interpret data and communicate insights Creative & Technical Skills: Proficient with Canva, Adobe Express, Figma; basic photography, video editing, and copywriting; experience with AI-enhanced design a plus Soft Skills: Strong written/verbal communication, initiative, time management, attention to detail, collaborative and proactive mindset Trend Awareness: Passion for social trends, pop culture, and AI developments; able to translate insights into creative campaigns Experience: Previous experience in retail or eCommerce content creation is ideal; portfolio demonstrating ROI, storytelling, and AI use highly valued
Mar 16, 2026
Full time
Social Media Manager Location: Hybrid - Northampton 2 days in the office 3 from home. Type: Full-time About the Role SF Recruitment are partnering with a fast-growing, premium eCommerce brand to hire a Social Media Manager. In this hands-on role, you will oversee and grow all social media channels, developing and executing strategies that increase brand awareness, drive engagement, and convert followers into highly engaged website and retail traffic. You will be responsible for planning, creating, and optimising multimedia content-including images, video, audio, and copy-tailored to each platform. AI-driven tools and workflows will play a key role in enhancing efficiency, creativity, and performance. As the brand's social voice, you will build and nurture a thriving online community, monitor trends, and keep the business ahead of social and AI innovations. Key Responsibilities Strategy & Planning: Develop and implement a multi-platform social media strategy aligned with business goals, integrating generative AI and analytics Build and manage detailed content calendars, platform-specific roadmaps, and AI-powered ideation processes Monitor emerging platforms and AI tools (e.g., for image or copy creation) and share insights across the business Content Creation & Scheduling: Produce original, engaging content (photos, video/Reels/TikToks, graphics, copy) and repurpose existing assets for each platform Use AI tools (e.g., ChatGPT, Jasper, Copy.ai) for ideation, caption drafting, and efficiency, while maintaining brand voice Schedule posts with social media management platforms (Sprout Social, Hootsuite, Later, Buffer) and optimise timing with AI assistance Community Management & Customer Care: Build and nurture an online community, responding promptly and empathetically to comments and messages Monitor brand sentiment via social listening tools and AI-powered analytics, providing insights and managing potential issues Analytics, Reporting & Optimisation: Track and report KPIs such as engagement, reach, follower growth, shares, saves, and CTRs Conduct A/B testing on content and campaigns, using AI to predict performance and refine strategy Collaboration & Partnerships: Work cross-functionally with Marketing, Design, and PR teams to ensure brand consistency Identify and manage influencer and brand partnerships, using AI tools to support discovery and evaluation Support physical and virtual events with social coverage, leveraging AI tools for highlights and recaps Paid Social (where applicable): Manage advertising budgets, targeting, and A/B testing on social platforms Use AI to optimise campaigns and identify high-propensity audiences Skills & Knowledge Social Media Expertise: Deep knowledge of Instagram, Facebook, TikTok, LinkedIn, Pinterest, and emerging platforms; understanding of algorithms and best practices AI Fluency: Skilled in generative AI for content ideation, copywriting, summarising data, and automating tasks Analytics & Data Storytelling: Proficient with Meta Business Suite, TikTok Analytics, LinkedIn Analytics, GA4, and scheduling tools; able to interpret data and communicate insights Creative & Technical Skills: Proficient with Canva, Adobe Express, Figma; basic photography, video editing, and copywriting; experience with AI-enhanced design a plus Soft Skills: Strong written/verbal communication, initiative, time management, attention to detail, collaborative and proactive mindset Trend Awareness: Passion for social trends, pop culture, and AI developments; able to translate insights into creative campaigns Experience: Previous experience in retail or eCommerce content creation is ideal; portfolio demonstrating ROI, storytelling, and AI use highly valued
Do You Live and Breathe Social Media? Love Pets? If TikTok trends, viral reels and unforgettable brand moments are your thing - and you believe pets deserve the spotlight - this could be your dream role. We're hiring a Social Media & Events Executive to power the online presence and live experiences of our fast-growing Pet Division. About the Pet Division Our Pet Division champions a portfolio of leading pet products across own-label and licensed brands. As a global force in pet innovation, we create exciting, high-quality ranges for dogs, cats and horses - delighting pets and the people who love them. We combine creativity, commercial thinking and genuine passion for animals to deliver standout products and campaigns worldwide. The Role: Social Media & Events Executive (Pet Division) This is a hands-on, creative marketing role blending social media strategy, content creation, community management and event activation. You'll bring our pet brands to life across: B2C Platforms: TikTok, Instagram, YouTube B2B Channels: LinkedIn From scroll-stopping short-form video to impactful trade events, you'll help shape how pet lovers and industry partners experience our brands. Key Responsibilities Social Media Strategy & Content Creation Develop and execute engaging B2C and B2B social media strategies Create high-quality, on-brand content across TikTok, Instagram, YouTube and LinkedIn Produce video-first, trend-led content optimised for engagement and growth Manage content calendars aligned to product launches and seasonal campaigns Community & Channel Management Own day-to-day platform management and community engagement Monitor trends, conversations and emerging formats Grow audience reach, engagement and brand advocacy Events & Brand Activations Support planning, coordination and execution of industry events and activations Assist with logistics, supplier coordination and on-site delivery Help create event content and post-event social coverage Performance & Optimisation Track, analyse and report on performance metrics Use data-driven insights to optimise content and campaigns Stay ahead of social media trends, tools and pet industry developments Skills & Experience Required Genuine passion for animals - especially dogs, cats and horses Proven experience managing B2C social media accounts Strong working knowledge of TikTok and Instagram content strategy Experience supporting events, activations or trade shows Understanding of B2B social media, particularly LinkedIn Strong copywriting and visual storytelling skills Confident using analytics tools to measure and improve performance Organised, proactive and comfortable in a fast-paced environment Desirable Experience Experience working with licensed brands Short-form video editing skills (e.g. CapCut, Adobe, in-app editing tools) Influencer or creator collaboration experience Why Join Our Pet Division? Shape the social media presence of leading pet brands and licensed products Make a real impact in a growing, innovative division Collaborate with a passionate team who genuinely love pets Be part of exciting product launches and industry events Bring your creative ideas to life in a supportive environment How to Apply If you're ready to create scroll-stopping content and unforgettable brand experiences in the pet industry, we'd love to hear from you. Submit your CV and portfolio examples showcasing your social media and content work.
Mar 16, 2026
Full time
Do You Live and Breathe Social Media? Love Pets? If TikTok trends, viral reels and unforgettable brand moments are your thing - and you believe pets deserve the spotlight - this could be your dream role. We're hiring a Social Media & Events Executive to power the online presence and live experiences of our fast-growing Pet Division. About the Pet Division Our Pet Division champions a portfolio of leading pet products across own-label and licensed brands. As a global force in pet innovation, we create exciting, high-quality ranges for dogs, cats and horses - delighting pets and the people who love them. We combine creativity, commercial thinking and genuine passion for animals to deliver standout products and campaigns worldwide. The Role: Social Media & Events Executive (Pet Division) This is a hands-on, creative marketing role blending social media strategy, content creation, community management and event activation. You'll bring our pet brands to life across: B2C Platforms: TikTok, Instagram, YouTube B2B Channels: LinkedIn From scroll-stopping short-form video to impactful trade events, you'll help shape how pet lovers and industry partners experience our brands. Key Responsibilities Social Media Strategy & Content Creation Develop and execute engaging B2C and B2B social media strategies Create high-quality, on-brand content across TikTok, Instagram, YouTube and LinkedIn Produce video-first, trend-led content optimised for engagement and growth Manage content calendars aligned to product launches and seasonal campaigns Community & Channel Management Own day-to-day platform management and community engagement Monitor trends, conversations and emerging formats Grow audience reach, engagement and brand advocacy Events & Brand Activations Support planning, coordination and execution of industry events and activations Assist with logistics, supplier coordination and on-site delivery Help create event content and post-event social coverage Performance & Optimisation Track, analyse and report on performance metrics Use data-driven insights to optimise content and campaigns Stay ahead of social media trends, tools and pet industry developments Skills & Experience Required Genuine passion for animals - especially dogs, cats and horses Proven experience managing B2C social media accounts Strong working knowledge of TikTok and Instagram content strategy Experience supporting events, activations or trade shows Understanding of B2B social media, particularly LinkedIn Strong copywriting and visual storytelling skills Confident using analytics tools to measure and improve performance Organised, proactive and comfortable in a fast-paced environment Desirable Experience Experience working with licensed brands Short-form video editing skills (e.g. CapCut, Adobe, in-app editing tools) Influencer or creator collaboration experience Why Join Our Pet Division? Shape the social media presence of leading pet brands and licensed products Make a real impact in a growing, innovative division Collaborate with a passionate team who genuinely love pets Be part of exciting product launches and industry events Bring your creative ideas to life in a supportive environment How to Apply If you're ready to create scroll-stopping content and unforgettable brand experiences in the pet industry, we'd love to hear from you. Submit your CV and portfolio examples showcasing your social media and content work.
NEW Vacancy: Buying Manager (Media Category) Annual Salary: up to £65k per annum DOE Location: London, UK Job Type: Full-time (onsite) Join a leading global vehicle brand with a technology-driven strategy and a commitment to continuous innovation. We are looking for a Buying Manager or Procurement Manager (Indirect Categories) to lead the development and execution of integrated media buying strategies across various channels. This role is ideal for someone with a strong background in media buying within the automotive or similar industries, who is adept at managing large-scale campaigns and driving ROI. Day-to-day of the role: Oversee and manage relationships with external media agencies, ensuring alignment with internal stakeholders across brand, product, and retail marketing teams.Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Negotiate media rates, placements, and sponsorship deals to maximize efficiency, value, and effectiveness. Conduct in-depth audience analysis and market research to guide data-driven, targeted media investments. Prepare comprehensive post-buy analyses, highlighting performance insights, effectiveness, and actionable recommendations for future initiatives. Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Continuously monitor, optimize, and report on media campaign performance, leveraging real-time analytics and post-campaign evaluations to drive improvements. Manage and track substantial media budgets, ensuring expenditures stay within agreed limits while maximizing campaign ROI. Maintain compliance with industry standards, brand guidelines, and regulatory requirements, including SOX compliance. Stay ahead of evolving media trends, emerging technologies, and innovative channel opportunities within the UK automotive market. Collaborate closely with senior management to inform strategic media investment decisions and contribute to quarterly business reviews and executive-level presentations. Required Skills & Qualifications: 5+ years' experience in media buying, preferably within automotive, FMCG, or agency settings. Demonstrated expertise managing large-scale, multi-channel media campaigns with proven results. In-depth knowledge of the UK media landscape, consumer behaviour insights, and competitor benchmarking. Proficiency with media planning/buying platforms and analytical tools (e.g., Nielsen, Kantar, AdIntel, Google Ads, Meta, DV360). Exceptional negotiation and agency/vendor management capabilities. Strong analytical skills with a demonstrated ability to measure, report, and optimize media performance effectively. Proven experience in budget management, financial compliance, and ROI-driven campaign execution. Ability to multitask, maintain attention to detail, and deliver results under tight deadlines. Automotive industry experience highly desirable. Benefits: Competitive salary. Opportunity to work in a dynamic and innovative environment. Chance to be part of a team that values creativity and initiative. Apply now if interested!
Mar 16, 2026
Full time
NEW Vacancy: Buying Manager (Media Category) Annual Salary: up to £65k per annum DOE Location: London, UK Job Type: Full-time (onsite) Join a leading global vehicle brand with a technology-driven strategy and a commitment to continuous innovation. We are looking for a Buying Manager or Procurement Manager (Indirect Categories) to lead the development and execution of integrated media buying strategies across various channels. This role is ideal for someone with a strong background in media buying within the automotive or similar industries, who is adept at managing large-scale campaigns and driving ROI. Day-to-day of the role: Oversee and manage relationships with external media agencies, ensuring alignment with internal stakeholders across brand, product, and retail marketing teams.Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Negotiate media rates, placements, and sponsorship deals to maximize efficiency, value, and effectiveness. Conduct in-depth audience analysis and market research to guide data-driven, targeted media investments. Prepare comprehensive post-buy analyses, highlighting performance insights, effectiveness, and actionable recommendations for future initiatives. Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Continuously monitor, optimize, and report on media campaign performance, leveraging real-time analytics and post-campaign evaluations to drive improvements. Manage and track substantial media budgets, ensuring expenditures stay within agreed limits while maximizing campaign ROI. Maintain compliance with industry standards, brand guidelines, and regulatory requirements, including SOX compliance. Stay ahead of evolving media trends, emerging technologies, and innovative channel opportunities within the UK automotive market. Collaborate closely with senior management to inform strategic media investment decisions and contribute to quarterly business reviews and executive-level presentations. Required Skills & Qualifications: 5+ years' experience in media buying, preferably within automotive, FMCG, or agency settings. Demonstrated expertise managing large-scale, multi-channel media campaigns with proven results. In-depth knowledge of the UK media landscape, consumer behaviour insights, and competitor benchmarking. Proficiency with media planning/buying platforms and analytical tools (e.g., Nielsen, Kantar, AdIntel, Google Ads, Meta, DV360). Exceptional negotiation and agency/vendor management capabilities. Strong analytical skills with a demonstrated ability to measure, report, and optimize media performance effectively. Proven experience in budget management, financial compliance, and ROI-driven campaign execution. Ability to multitask, maintain attention to detail, and deliver results under tight deadlines. Automotive industry experience highly desirable. Benefits: Competitive salary. Opportunity to work in a dynamic and innovative environment. Chance to be part of a team that values creativity and initiative. Apply now if interested!
Location Docklands Campus Salary £62,443 to £71,685 per annum inclusive of London Weighting Post Type Full Time Post Type Permanent Closing Date Sunday 22 March 2026 Interview Date Thursday 02 April 2026 Reference 0548-26-S University of East London We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. About the School / Service The Strategic Development & Delivery team works in partnership with stakeholders across the institution, combining our specialist expertise, sector knowledge and institutional awareness to support the delivery of our vision to 2028 and beyond. This is a new Directorate for UEL and comprises of four main portfolios: Insights & Decision Support, Strategy & Performance, Portfolio & Benefits, and Change & Improvement. These four service areas will facilitate effective decision making, improve our staff and student experience, and deliver lasting positive change. About the Job The Head of Data Insight provides strategic leadership for UEL's insight capability, ensuring leaders have timely, trusted and actionable insight to support decision-making and deliver Vision 2028. The role shapes how insight is produced and used across the University, combining data, context and narrative to strengthen evidence-led planning and performance conversations. Key responsibilities include: Lead the Data Insight function, setting priorities aligned to university strategy and Vision 2028. Deliver a high-quality insight service: reporting, interpretation and narrative to support planning, performance and decision-making. Act as the main interface for insight requirements-define business questions, prioritise work, and translate needs into clear requirements. Combine internal data with sector intelligence and benchmarking (e.g., UCAS/HESA) to provide meaningful context Ensure dashboards remain relevant, high quality and trusted, including market-facing and regulatory/equality/outcomes reporting. Champion consistent definitions, standards and best practice, building confidence in a "single version of the truth." Build organisational capability through coaching, guidance and engagement, reducing duplication and improving insight maturity. Contribute to UEL's data strategy, ensure appropriate governance, and identify/mitigate data and insight risks. About You You're an experienced insight leader, with a strong track record of managing a data insight / analytics / performance function and delivering trusted insight that supports planning, forecasting and strategic decision-making. You're confident working with senior stakeholders to define the right questions, prioritise activity, and translate analysis into clear insight and recommendations - using tools such as Power BI (and ideally data transformation tools such as Alteryx) and modern data platforms. You bring strong strategic thinking, analytical judgement and communication skills, with the ability to tell the story behind the data, influence decision-making, coach others, and promote a culture of evidence-led practice across the University. How to Apply Please apply by submitting your CV alongside your online application. Benefits Package At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: Equal Opportunities As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the" diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive. We're also a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process. So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today! Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible. Further Details Job Description & Person Specification To contact the recruitment team please phone x 4600 or e-mail CVs without a completed application form will not be accepted. At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive
Mar 16, 2026
Full time
Location Docklands Campus Salary £62,443 to £71,685 per annum inclusive of London Weighting Post Type Full Time Post Type Permanent Closing Date Sunday 22 March 2026 Interview Date Thursday 02 April 2026 Reference 0548-26-S University of East London We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. About the School / Service The Strategic Development & Delivery team works in partnership with stakeholders across the institution, combining our specialist expertise, sector knowledge and institutional awareness to support the delivery of our vision to 2028 and beyond. This is a new Directorate for UEL and comprises of four main portfolios: Insights & Decision Support, Strategy & Performance, Portfolio & Benefits, and Change & Improvement. These four service areas will facilitate effective decision making, improve our staff and student experience, and deliver lasting positive change. About the Job The Head of Data Insight provides strategic leadership for UEL's insight capability, ensuring leaders have timely, trusted and actionable insight to support decision-making and deliver Vision 2028. The role shapes how insight is produced and used across the University, combining data, context and narrative to strengthen evidence-led planning and performance conversations. Key responsibilities include: Lead the Data Insight function, setting priorities aligned to university strategy and Vision 2028. Deliver a high-quality insight service: reporting, interpretation and narrative to support planning, performance and decision-making. Act as the main interface for insight requirements-define business questions, prioritise work, and translate needs into clear requirements. Combine internal data with sector intelligence and benchmarking (e.g., UCAS/HESA) to provide meaningful context Ensure dashboards remain relevant, high quality and trusted, including market-facing and regulatory/equality/outcomes reporting. Champion consistent definitions, standards and best practice, building confidence in a "single version of the truth." Build organisational capability through coaching, guidance and engagement, reducing duplication and improving insight maturity. Contribute to UEL's data strategy, ensure appropriate governance, and identify/mitigate data and insight risks. About You You're an experienced insight leader, with a strong track record of managing a data insight / analytics / performance function and delivering trusted insight that supports planning, forecasting and strategic decision-making. You're confident working with senior stakeholders to define the right questions, prioritise activity, and translate analysis into clear insight and recommendations - using tools such as Power BI (and ideally data transformation tools such as Alteryx) and modern data platforms. You bring strong strategic thinking, analytical judgement and communication skills, with the ability to tell the story behind the data, influence decision-making, coach others, and promote a culture of evidence-led practice across the University. How to Apply Please apply by submitting your CV alongside your online application. Benefits Package At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: Equal Opportunities As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the" diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive. We're also a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process. So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today! Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible. Further Details Job Description & Person Specification To contact the recruitment team please phone x 4600 or e-mail CVs without a completed application form will not be accepted. At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Adapro Talent Partners are delighted to be exclusively partnering a highly innovative, industry challenging business with their recruitment of an SEO & Paid Media Manager, on a permanent basis. Based at their Milton Keynes Headquarters, the SEO & Paid Media Manager will be responsible for driving discoverability, awareness, and revenue across a number of brands. This role replaces agency support and builds in-house expertise. You'll own the strategy and execution across SEO and Paid Media, working closely with branding, content, ecommerce, and creative to build powerful customer journeys that deliver both performance and long-term brand growth. Responsibilities: Integrated SEO & Paid Media Strategy Own the end-to-end strategy and execution for SEO and Paid Media (Search, Shopping, Display, Retargeting, Paid Social). Use SEO insights to inform paid targeting, and paid data to refine SEO strategy. Conduct keyword and competitor analysis across organic and paid. Plan and manage budgets to hit performance and growth targets, with a focus on non-brand acquisition. SEO Strategy & Execution Build and implement SEO strategies across product categories and customer intents. Create keyword maps for landing pages and product collections. Optimise naming, on-site copy, and messaging with an SEO-first lens. Run technical SEO audits (crawlability, indexation, Core Web Vitals, structured data, internal linking, cannibalisation, redirects, hygiene). Implement and maintain schema (Product, Review, FAQ) and monitor rich snippet performance. Support landing page optimisation and CRO tests with the e-commerce team. Paid Media Strategy & Execution Plan, launch, and optimise campaigns across Google Ads (Search, Shopping, Display) and Meta Ads. Manage targeting (demographics, interests, behaviours, search intent) and audience strategies. Write ad copy and collaborate with designers on creative. Continuously optimise via bidding strategies, A/B tests, and audience refinement. Maintain and optimise product feeds for Google Shopping and other key platforms. Set up and maintain accurate conversion tracking and attribution, driving ROAS, MER and cost-per-order goals. Content & Collaboration Partner with writers and designers to optimise product pages, landing pages, blogs, FAQs, and editorial content. Create SEO-informed content briefs (long-form content, ingredient education, lifestyle guides, etc.). Recommend seasonal and evergreen content opportunities that support both organic and paid performance. Ensure landing pages work for both organic intent and paid conversion Technical & Platform Ownership Use your Shopify experience to implement SEO fixes, improve site structure, and manage relevant apps/integrations. Own tracking setup and maintenance (GA4, GTM, Meta Pixel, etc.). Ensure feed health, tracking accuracy and landing page readiness before launches. Stay ahead of emerging AI-driven search features (e.g. GSE/SGE) and translate them into practical actions Measurement & Iteration Track and report on key KPIs across SEO and Paid Media (non-brand organic revenue, ROAS/MER, CTR/CPC, conversion rate, feed health, indexation, CWV, etc.). Use tools like Search Console, Ahrefs/SEMrush, GA4, Google Ads, Meta Ads Manager and Shopify analytics. Run tests, learn quickly, and iterate based on data. AI-Powered SEO & Efficiency Use LLMs (ChatGPT, Jasper, Claude, Surfer etc.) for keyword expansion, clustering, content drafts, metadata, and content briefs. Collaborate with writers/designers using AI-assisted workflows while protecting brand tone, compliance, and SEO best practice. About you 4+ years' experience in SEO and Paid Media for consumer, lifestyle, CPG or ecommerce brands. Proven track record managing Google Ads, Meta Ads, Shopping feeds and optimising budgets for performance. Strong technical SEO skills (CWV, schema, internal linking, cannibalisation, technical audits). Hands-on experience with Shopify and feed optimisation. Comfortable in tools like GSC, Ahrefs/SEMrush, GA4, Google Ads, Meta Ads Manager. Highly analytical, confident turning data into clear recommendations. Collaborative, comfortable working with branding, creative, and ecommerce teams. Up-to-date with digital marketing trends, search evolution, and best practices. Experience using LLMs in SEO/paid workflows is a strong plus. Happy to roll up your sleeves and support BAU tasks across the digital/e-com team when needed. Our Client is offering a Salary of £40,000 - £45,000 + Benefits This role will be 5 days onsite in a lively, fun environment.
Mar 16, 2026
Full time
Adapro Talent Partners are delighted to be exclusively partnering a highly innovative, industry challenging business with their recruitment of an SEO & Paid Media Manager, on a permanent basis. Based at their Milton Keynes Headquarters, the SEO & Paid Media Manager will be responsible for driving discoverability, awareness, and revenue across a number of brands. This role replaces agency support and builds in-house expertise. You'll own the strategy and execution across SEO and Paid Media, working closely with branding, content, ecommerce, and creative to build powerful customer journeys that deliver both performance and long-term brand growth. Responsibilities: Integrated SEO & Paid Media Strategy Own the end-to-end strategy and execution for SEO and Paid Media (Search, Shopping, Display, Retargeting, Paid Social). Use SEO insights to inform paid targeting, and paid data to refine SEO strategy. Conduct keyword and competitor analysis across organic and paid. Plan and manage budgets to hit performance and growth targets, with a focus on non-brand acquisition. SEO Strategy & Execution Build and implement SEO strategies across product categories and customer intents. Create keyword maps for landing pages and product collections. Optimise naming, on-site copy, and messaging with an SEO-first lens. Run technical SEO audits (crawlability, indexation, Core Web Vitals, structured data, internal linking, cannibalisation, redirects, hygiene). Implement and maintain schema (Product, Review, FAQ) and monitor rich snippet performance. Support landing page optimisation and CRO tests with the e-commerce team. Paid Media Strategy & Execution Plan, launch, and optimise campaigns across Google Ads (Search, Shopping, Display) and Meta Ads. Manage targeting (demographics, interests, behaviours, search intent) and audience strategies. Write ad copy and collaborate with designers on creative. Continuously optimise via bidding strategies, A/B tests, and audience refinement. Maintain and optimise product feeds for Google Shopping and other key platforms. Set up and maintain accurate conversion tracking and attribution, driving ROAS, MER and cost-per-order goals. Content & Collaboration Partner with writers and designers to optimise product pages, landing pages, blogs, FAQs, and editorial content. Create SEO-informed content briefs (long-form content, ingredient education, lifestyle guides, etc.). Recommend seasonal and evergreen content opportunities that support both organic and paid performance. Ensure landing pages work for both organic intent and paid conversion Technical & Platform Ownership Use your Shopify experience to implement SEO fixes, improve site structure, and manage relevant apps/integrations. Own tracking setup and maintenance (GA4, GTM, Meta Pixel, etc.). Ensure feed health, tracking accuracy and landing page readiness before launches. Stay ahead of emerging AI-driven search features (e.g. GSE/SGE) and translate them into practical actions Measurement & Iteration Track and report on key KPIs across SEO and Paid Media (non-brand organic revenue, ROAS/MER, CTR/CPC, conversion rate, feed health, indexation, CWV, etc.). Use tools like Search Console, Ahrefs/SEMrush, GA4, Google Ads, Meta Ads Manager and Shopify analytics. Run tests, learn quickly, and iterate based on data. AI-Powered SEO & Efficiency Use LLMs (ChatGPT, Jasper, Claude, Surfer etc.) for keyword expansion, clustering, content drafts, metadata, and content briefs. Collaborate with writers/designers using AI-assisted workflows while protecting brand tone, compliance, and SEO best practice. About you 4+ years' experience in SEO and Paid Media for consumer, lifestyle, CPG or ecommerce brands. Proven track record managing Google Ads, Meta Ads, Shopping feeds and optimising budgets for performance. Strong technical SEO skills (CWV, schema, internal linking, cannibalisation, technical audits). Hands-on experience with Shopify and feed optimisation. Comfortable in tools like GSC, Ahrefs/SEMrush, GA4, Google Ads, Meta Ads Manager. Highly analytical, confident turning data into clear recommendations. Collaborative, comfortable working with branding, creative, and ecommerce teams. Up-to-date with digital marketing trends, search evolution, and best practices. Experience using LLMs in SEO/paid workflows is a strong plus. Happy to roll up your sleeves and support BAU tasks across the digital/e-com team when needed. Our Client is offering a Salary of £40,000 - £45,000 + Benefits This role will be 5 days onsite in a lively, fun environment.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of PR & Social South Coast (Hybrid) Are you a storyteller at heart with the strategic sharpness to build a brand people believe in - and talk about?Do you thrive in a fast-paced environment where creative thinking, content innovation and reputation leadership sit at the core of what you do? The Opportunity A major UK consumer brand is investing heavily in its Marketing function and is now searching for a Head of PR & Social who can own the narrative, elevate brand perception, and drive meaningful engagement across all channels.You'll shape the strategy, lead a talented team, and bring to life content that gets talked about - from national PR stories to scroll-stopping social content, compelling influencer partnerships, and aligned cross-channel messaging. What You'll Lead A bold brand-led PR & Social strategy that builds trust and drives measurable value. Editorial, social and influencer content that excites, inspires, and performs. A connected, insight-driven Content Calendar that unifies messaging across the business. Narrative development for multiple customer groups. Reputation and risk management during key moments. Collaboration across Marketing, Digital, Commercial and Comms teams to ensure seamless customer journeys. A high-performing team - motivating, developing and championing them as they grow. About You 5+ years at national level in PR, social, digital and influencer marketing. Deep understanding of brand strategy, content creation and channel performance. Confidence being data-led, using analytics and social listening to guide decisions. Natural leadership that inspires and energises teams. A proactive, creative approach that delivers results quickly and confidently. Ready to Make Real Impact? If you're eager to lead a brand's voice, influence national conversation and drive a content strategy with genuine commercial impact, I'd love to speak with you.
Mar 16, 2026
Full time
Head of PR & Social South Coast (Hybrid) Are you a storyteller at heart with the strategic sharpness to build a brand people believe in - and talk about?Do you thrive in a fast-paced environment where creative thinking, content innovation and reputation leadership sit at the core of what you do? The Opportunity A major UK consumer brand is investing heavily in its Marketing function and is now searching for a Head of PR & Social who can own the narrative, elevate brand perception, and drive meaningful engagement across all channels.You'll shape the strategy, lead a talented team, and bring to life content that gets talked about - from national PR stories to scroll-stopping social content, compelling influencer partnerships, and aligned cross-channel messaging. What You'll Lead A bold brand-led PR & Social strategy that builds trust and drives measurable value. Editorial, social and influencer content that excites, inspires, and performs. A connected, insight-driven Content Calendar that unifies messaging across the business. Narrative development for multiple customer groups. Reputation and risk management during key moments. Collaboration across Marketing, Digital, Commercial and Comms teams to ensure seamless customer journeys. A high-performing team - motivating, developing and championing them as they grow. About You 5+ years at national level in PR, social, digital and influencer marketing. Deep understanding of brand strategy, content creation and channel performance. Confidence being data-led, using analytics and social listening to guide decisions. Natural leadership that inspires and energises teams. A proactive, creative approach that delivers results quickly and confidently. Ready to Make Real Impact? If you're eager to lead a brand's voice, influence national conversation and drive a content strategy with genuine commercial impact, I'd love to speak with you.
Digital Advertising Manager EMEA. Remote, Hybrid or office working available. Remote - you can be based anywhere in the UK or Europe, but you will be expected in UK HQ on a monthly basis or more frequent if commutable. This is purely a Paid specialist role and not generalist. Introduction I am delighted to be exclusively working with this truly staggering, long-standing client of mine, a global FMCG brand , but with an SME family feel environment who take incredible pride in their staff, product range and reputation, one who can also boast an incredibly high staff retention rate. Great offices, benefits and people too. Introduction The Digital Advertising Manager EMEA focus is driving high-performance, data-driven advertising strategies across EMEA. This role is pivotal in planning, executing, and optimising digital advertising campaigns (excluding social media) to maximise traffic, conversions, and brand visibility across Direct-to-Consumer websites and online marketplaces. This role will spearhead Amazon & Google advertising initiatives and collaborate cross-functionally with Brand and Social Media teams to support both brand awareness and conversion campaigns. Key responsibilities Lead, mentor, and develop the Digital Advertising function Define and execute comprehensive digital advertising strategies Collaborate with internal stakeholders, including Ecom Operations, Brand, and Marketplace Key Account Managers, to ensure integrated campaign planning and alignment. Campaign Management Oversee all non-social media digital advertising campaigns, both in-house and via external agencies. Develop and manage Amazon and Google Advertising strategies, including Sponsored Products, Sponsored Brands, and DSP campaigns. Implement programmatic advertising and smart bidding systems for real-time optimisation and cost efficiency. Coordinate with Brand and Social Media teams to run joint conversion-focused campaigns and brand awareness initiatives. Platform Oversight Manage advertising activities across platforms such as Google Ads, Amazon, and other relevant ad networks and marketplaces. Ensure effective account structuring, audience targeting, bidding strategies, and creative asset implementation. Evaluate and adopt emerging AI technologies, including custom GPTs and automation workflows, to maintain competitive advantage in the EMEA market. Champion the adoption of AI-driven automation tools and emerging technologies to optimise campaign management, audience targeting, and reporting. Budget & Performance Management Define and allocate budgets across campaigns and platforms to optimise ROI. Continuously monitor KPIs such as CTR, CPC, CPA, ROAS, TACOS and conversion rates, leveraging AI-powered analytics to identify opportunities for improvement. Deliver actionable performance reports and insights to key stakeholders, highlighting trends, wins, and areas for growth. Qualifications 5+ years of experience in digital advertising, with a strong focus on performance marketing. Proven experience managing Amazon Advertising and Google Ads campaigns. Strong analytical skills and proficiency in advertising analytics tools. Experience leading managing external agencies. Excellent communication and project management skills. Strong team collaboration mindset is essential, with the ability to work effectively across functions.
Mar 16, 2026
Full time
Digital Advertising Manager EMEA. Remote, Hybrid or office working available. Remote - you can be based anywhere in the UK or Europe, but you will be expected in UK HQ on a monthly basis or more frequent if commutable. This is purely a Paid specialist role and not generalist. Introduction I am delighted to be exclusively working with this truly staggering, long-standing client of mine, a global FMCG brand , but with an SME family feel environment who take incredible pride in their staff, product range and reputation, one who can also boast an incredibly high staff retention rate. Great offices, benefits and people too. Introduction The Digital Advertising Manager EMEA focus is driving high-performance, data-driven advertising strategies across EMEA. This role is pivotal in planning, executing, and optimising digital advertising campaigns (excluding social media) to maximise traffic, conversions, and brand visibility across Direct-to-Consumer websites and online marketplaces. This role will spearhead Amazon & Google advertising initiatives and collaborate cross-functionally with Brand and Social Media teams to support both brand awareness and conversion campaigns. Key responsibilities Lead, mentor, and develop the Digital Advertising function Define and execute comprehensive digital advertising strategies Collaborate with internal stakeholders, including Ecom Operations, Brand, and Marketplace Key Account Managers, to ensure integrated campaign planning and alignment. Campaign Management Oversee all non-social media digital advertising campaigns, both in-house and via external agencies. Develop and manage Amazon and Google Advertising strategies, including Sponsored Products, Sponsored Brands, and DSP campaigns. Implement programmatic advertising and smart bidding systems for real-time optimisation and cost efficiency. Coordinate with Brand and Social Media teams to run joint conversion-focused campaigns and brand awareness initiatives. Platform Oversight Manage advertising activities across platforms such as Google Ads, Amazon, and other relevant ad networks and marketplaces. Ensure effective account structuring, audience targeting, bidding strategies, and creative asset implementation. Evaluate and adopt emerging AI technologies, including custom GPTs and automation workflows, to maintain competitive advantage in the EMEA market. Champion the adoption of AI-driven automation tools and emerging technologies to optimise campaign management, audience targeting, and reporting. Budget & Performance Management Define and allocate budgets across campaigns and platforms to optimise ROI. Continuously monitor KPIs such as CTR, CPC, CPA, ROAS, TACOS and conversion rates, leveraging AI-powered analytics to identify opportunities for improvement. Deliver actionable performance reports and insights to key stakeholders, highlighting trends, wins, and areas for growth. Qualifications 5+ years of experience in digital advertising, with a strong focus on performance marketing. Proven experience managing Amazon Advertising and Google Ads campaigns. Strong analytical skills and proficiency in advertising analytics tools. Experience leading managing external agencies. Excellent communication and project management skills. Strong team collaboration mindset is essential, with the ability to work effectively across functions.
Are you a recent postgraduate ready to go wild and stand head and shoulders above the crowd, using advanced AI and computer vision to shape the future of animal welfare ? The University of Surrey, in collaboration with Marwell Wildlife - a leading conservation charity and the owner-operator of Marwell Zoo - is recruiting a forward-thinking AI and Computer Vision Associate to lead a transformative Knowledge Transfer Partnership (KTP) Project. This pioneering project will develop an AI-powered nocturnal behaviour observation system, transforming how animal welfare is monitored and understood. By uncovering night-time behavioural changes, you will help enable earlier detection and proactive prevention of health and welfare issues before these become serious. This cutting-edge work will help redefine how animal health and wellbeing are protected and improved. This growing partnership between the University and Marwell Wildlife aims to connect people with nature, lead the charge in caring for the natural world , and support a thriving future for wildlife. The Role Based at Marwell Zoo (near Winchester, Hampshire), you will lead the design and delivery of an end-to-end, 24/7 animal welfare monitoring system. Your work will advance welfare science and support innovative, data-driven revenue streams that support Marwell's long-term sustainability. You will work at the intersection of: Artificial Intelligence & Computer Vision Animal Behaviour & Welfare Science Data Analytics, Visualisation & Business Insight You will be embedded within Marwell's Animal Science team and supported by University of Surrey academics: Professor Kevin Wells , Professor of AI in Human and Veterinary Healthcare. Dr Marco Volino , Lecturer in Computer Vision and Graphics. KTPs offer a unique springboard for your career, combining academic rigour, industry experience, and leadership responsibility to support your development as a future leader in this field. About You You are ambitious, curious, and impact-driven, with an interest in animal welfare, animal behaviour, or conservation. You will hold a postgraduate degree in AI, Data Science, Computer Vision or a closely related discipline with strong technical component, or equivalent industrial experience. You will bring experience in: Computer vision and machine learning: developing, training, evaluating, and deploying computer vision models . Data visualisation and analytics: turning complex data into actionable insights. Programming: strong skills in languages such as Python and C#. Applied data science: solving real-world challenges using Machine Learning and Artificial Intelligence techniques. Business Intelligence and Data Visualisation: using tools like Power BI, SQL (ideally PostGIS), and cloud-based databases. Documentation and communication: clearly documenting processes, data models, and reporting structures. Project management and business acumen: mapping business processes, presenting insights, and translating technical concepts for diverse audiences. You thrive in collaborative environments, are keen to learn new technologies and are motivated by driving innovation through AI and data-driven solutions. This 36-month fixed-term KTP Associate role offers: Hands-on, industry-based experience leading a high-impact AI project in a live conservation-focused setting, working closely with animal science experts Mentorship from leading academics, industry experts, and a dedicated KTP support team. A Generous personal development budget and dedicated time for training and development. Potential for a permanent role at Marwell Wildlife upon successful completion of the KTP (subject to performance and business needs). This is a rare opportunity to build a cutting-edge technology solution from the ground up while directly contributing to animal welfare and the future resilience of conservation-focused organisations. How to Apply Please submit your CV and cover letter on the University website. Informal enquiries are welcomed and can be directed to Dan Bance at: . Please note applications sent directly to this email address cannot be accepted. As part of the Knowledge Transfer Partnership (KTP) Programme , your application will be reviewed by representatives from both the University of Surrey and the host organisation, the Business Partner. By submitting your application, you consent to your personal details being shared with the business partner and the funder for the purposes of recruitment and project delivery. Please note that we reserve the right to close this vacancy ahead of the advertised deadline if we receive a high volume of strong applications. Further details Job Description
Mar 16, 2026
Full time
Are you a recent postgraduate ready to go wild and stand head and shoulders above the crowd, using advanced AI and computer vision to shape the future of animal welfare ? The University of Surrey, in collaboration with Marwell Wildlife - a leading conservation charity and the owner-operator of Marwell Zoo - is recruiting a forward-thinking AI and Computer Vision Associate to lead a transformative Knowledge Transfer Partnership (KTP) Project. This pioneering project will develop an AI-powered nocturnal behaviour observation system, transforming how animal welfare is monitored and understood. By uncovering night-time behavioural changes, you will help enable earlier detection and proactive prevention of health and welfare issues before these become serious. This cutting-edge work will help redefine how animal health and wellbeing are protected and improved. This growing partnership between the University and Marwell Wildlife aims to connect people with nature, lead the charge in caring for the natural world , and support a thriving future for wildlife. The Role Based at Marwell Zoo (near Winchester, Hampshire), you will lead the design and delivery of an end-to-end, 24/7 animal welfare monitoring system. Your work will advance welfare science and support innovative, data-driven revenue streams that support Marwell's long-term sustainability. You will work at the intersection of: Artificial Intelligence & Computer Vision Animal Behaviour & Welfare Science Data Analytics, Visualisation & Business Insight You will be embedded within Marwell's Animal Science team and supported by University of Surrey academics: Professor Kevin Wells , Professor of AI in Human and Veterinary Healthcare. Dr Marco Volino , Lecturer in Computer Vision and Graphics. KTPs offer a unique springboard for your career, combining academic rigour, industry experience, and leadership responsibility to support your development as a future leader in this field. About You You are ambitious, curious, and impact-driven, with an interest in animal welfare, animal behaviour, or conservation. You will hold a postgraduate degree in AI, Data Science, Computer Vision or a closely related discipline with strong technical component, or equivalent industrial experience. You will bring experience in: Computer vision and machine learning: developing, training, evaluating, and deploying computer vision models . Data visualisation and analytics: turning complex data into actionable insights. Programming: strong skills in languages such as Python and C#. Applied data science: solving real-world challenges using Machine Learning and Artificial Intelligence techniques. Business Intelligence and Data Visualisation: using tools like Power BI, SQL (ideally PostGIS), and cloud-based databases. Documentation and communication: clearly documenting processes, data models, and reporting structures. Project management and business acumen: mapping business processes, presenting insights, and translating technical concepts for diverse audiences. You thrive in collaborative environments, are keen to learn new technologies and are motivated by driving innovation through AI and data-driven solutions. This 36-month fixed-term KTP Associate role offers: Hands-on, industry-based experience leading a high-impact AI project in a live conservation-focused setting, working closely with animal science experts Mentorship from leading academics, industry experts, and a dedicated KTP support team. A Generous personal development budget and dedicated time for training and development. Potential for a permanent role at Marwell Wildlife upon successful completion of the KTP (subject to performance and business needs). This is a rare opportunity to build a cutting-edge technology solution from the ground up while directly contributing to animal welfare and the future resilience of conservation-focused organisations. How to Apply Please submit your CV and cover letter on the University website. Informal enquiries are welcomed and can be directed to Dan Bance at: . Please note applications sent directly to this email address cannot be accepted. As part of the Knowledge Transfer Partnership (KTP) Programme , your application will be reviewed by representatives from both the University of Surrey and the host organisation, the Business Partner. By submitting your application, you consent to your personal details being shared with the business partner and the funder for the purposes of recruitment and project delivery. Please note that we reserve the right to close this vacancy ahead of the advertised deadline if we receive a high volume of strong applications. Further details Job Description
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Head of Product, Planning As Head of Product for Planning, you'll be responsible for setting direction and leading the delivery of digital products that support planning across British Airways, from long term strategy through to operational readiness. This is a senior, hands on product leadership role. You will work closely with engineering, analytics and operational teams, staying close to planning tools, data and delivery detail to ensure products are practical, scalable and delivering real decision making value in live environments. What you'll do Own the product vision, strategy and roadmap for planning related products Lead and develop product teams delivering planning capabilities and systems Work closely with engineering and delivery teams to shape solutions and guide implementation Ensure planning products are grounded in operational reality, data and system constraints Balance long term planning strategy with near term delivery and execution priorities Align stakeholders across operations, engineering, finance and network teams Manage delivery risks, dependencies and trade offs across complex planning landscapes Use product metrics, insight and tooling to track outcomes and drive improvement Ensure products support resilience, performance and effective decision making Drive continuous improvement through iteration, learning and feedback What you'll bring to British Airways Strong hands on experience leading digital products in planning or operational domains Practical understanding of planning systems, data flows and decision support tooling Confidence working closely with engineers, analysts and delivery teams on solution detail Ability to balance strategic leadership with detailed delivery involvement Strong stakeholder engagement and influencing capability Analytical, outcome focused mindset Calm, resilient leadership style suited to complex planning environments Your experience Proven experience as a Head of Product or senior product leader Experience delivering digital products that support planning, forecasting or operations Experience working in agile, product led organisations Hands on experience with product and delivery tooling Track record of delivering measurable improvements at scale Experience working in large, complex organisations is advantageous What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Mar 16, 2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Head of Product, Planning As Head of Product for Planning, you'll be responsible for setting direction and leading the delivery of digital products that support planning across British Airways, from long term strategy through to operational readiness. This is a senior, hands on product leadership role. You will work closely with engineering, analytics and operational teams, staying close to planning tools, data and delivery detail to ensure products are practical, scalable and delivering real decision making value in live environments. What you'll do Own the product vision, strategy and roadmap for planning related products Lead and develop product teams delivering planning capabilities and systems Work closely with engineering and delivery teams to shape solutions and guide implementation Ensure planning products are grounded in operational reality, data and system constraints Balance long term planning strategy with near term delivery and execution priorities Align stakeholders across operations, engineering, finance and network teams Manage delivery risks, dependencies and trade offs across complex planning landscapes Use product metrics, insight and tooling to track outcomes and drive improvement Ensure products support resilience, performance and effective decision making Drive continuous improvement through iteration, learning and feedback What you'll bring to British Airways Strong hands on experience leading digital products in planning or operational domains Practical understanding of planning systems, data flows and decision support tooling Confidence working closely with engineers, analysts and delivery teams on solution detail Ability to balance strategic leadership with detailed delivery involvement Strong stakeholder engagement and influencing capability Analytical, outcome focused mindset Calm, resilient leadership style suited to complex planning environments Your experience Proven experience as a Head of Product or senior product leader Experience delivering digital products that support planning, forecasting or operations Experience working in agile, product led organisations Hands on experience with product and delivery tooling Track record of delivering measurable improvements at scale Experience working in large, complex organisations is advantageous What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
FEDERATION OF BRITISH ARTISTS
City Of Westminster, London
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development.
Mar 16, 2026
Full time
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development.
INTERNAL AUDIT In Internal Audit, we ensure that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm's compliance with laws and regulations, and advising management on developing smart control solutions. Our group has unique insight on the financial industry and its products and operations. We're looking for detail-oriented team players who have an interest in financial markets and want to gain insight into the firm's operations and control processes. WHAT WE LOOK FOR Goldman Sachs Internal Auditors demonstrate strong risk and control mindsets, analytical, exercise professional skepticism and are able to challenge and discuss effectively with management on risks and control measures. We look for individuals who enjoy learning about audit, businesses and functions, have innovative and creative mindsets to adopt analytical techniques to enhance audit techniques, building relationships and are able to evolve and thrive in teamwork and in a fast-paced global environment. YOUR IMPACT As the third line of defense, Internal Audit's mission is to independently assess the firm's internal control structure, including the firm's governance processes and controls, and risk management and capital and anti-financial crime frameworks, raise awareness of control risk and monitor the implementation of management's control measures. In doing so, internal Audit: Communicates and reports on the effectiveness of the firm's governance, risk management and controls that mitigate current and evolving risk Raise awareness of control risk Assesses the firm's control culture and conduct risks Monitors management's implementation of control measures Goldman Sachs Internal Audit comprises individuals from diverse backgrounds including chartered accountants, developers, risk management professionals, cybersecurity professionals, and data scientists. We are organized into global teams comprising business and technology auditors to cover all the firm's businesses and functions, including securities, investment banking, consumer and investment management, risk management, finance, cyber-security and technology risk, and engineering. RESPONSIBILITIES Have extensive audit experience relating to EU consumer compliance and the provision of an on-line digital savings/deposit proposition, including new business initiatives Assist in every step of an audit, including scoping, planning, fieldwork and reporting Execute audit testing and supervise junior team members to ensure audit fieldwork is focused on the right areas and documentation meets high quality standards Identify risks, assess mitigating controls, and make recommendations on improving the control environment Prepare commercially effective audit conclusions and findings, and present to IA senior management and business clients Follow-up on open audit issues and their resolution Assist in the audit team's continuous monitoring effort to cover market and regulatory events, business and technology updates and audit/reviews completed Participate in department-wide initiatives aimed at continually improving IA's processes and supporting infrastructure SKILLS AND RELEVANT EXPERIENCE In-depth technical knowledge of EU consumer and depositor protection regulation, Irish consumer protection regulation, and different regulatory requirements during the lifecycle of consumer products (e.g. product and service design through to implementation, ongoing customer support and marketing) 8+ years of experience in internal audit, external audit or a related control function, preferably relating to an on-line digital savings/deposit proposition An undergraduate degree in finance, accounting, or quantitative discipline Relevant certification or industry accreditation (e.g., ICAEW, ICAS, CFA) is a plus Experience with Data Analytics and Artificial Intelligence is a plus Experience in managing integrated business and technology audit engagements and/or projects Team-oriented with a strong sense of ownership and accountability Strong leadership, interpersonal, and relationship management skills Strong verbal and written communication skills Highly motivated with the ability to multi-task and remain organized in a fast-paced environment Solid analytical skills ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Mar 16, 2026
Full time
INTERNAL AUDIT In Internal Audit, we ensure that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm's compliance with laws and regulations, and advising management on developing smart control solutions. Our group has unique insight on the financial industry and its products and operations. We're looking for detail-oriented team players who have an interest in financial markets and want to gain insight into the firm's operations and control processes. WHAT WE LOOK FOR Goldman Sachs Internal Auditors demonstrate strong risk and control mindsets, analytical, exercise professional skepticism and are able to challenge and discuss effectively with management on risks and control measures. We look for individuals who enjoy learning about audit, businesses and functions, have innovative and creative mindsets to adopt analytical techniques to enhance audit techniques, building relationships and are able to evolve and thrive in teamwork and in a fast-paced global environment. YOUR IMPACT As the third line of defense, Internal Audit's mission is to independently assess the firm's internal control structure, including the firm's governance processes and controls, and risk management and capital and anti-financial crime frameworks, raise awareness of control risk and monitor the implementation of management's control measures. In doing so, internal Audit: Communicates and reports on the effectiveness of the firm's governance, risk management and controls that mitigate current and evolving risk Raise awareness of control risk Assesses the firm's control culture and conduct risks Monitors management's implementation of control measures Goldman Sachs Internal Audit comprises individuals from diverse backgrounds including chartered accountants, developers, risk management professionals, cybersecurity professionals, and data scientists. We are organized into global teams comprising business and technology auditors to cover all the firm's businesses and functions, including securities, investment banking, consumer and investment management, risk management, finance, cyber-security and technology risk, and engineering. RESPONSIBILITIES Have extensive audit experience relating to EU consumer compliance and the provision of an on-line digital savings/deposit proposition, including new business initiatives Assist in every step of an audit, including scoping, planning, fieldwork and reporting Execute audit testing and supervise junior team members to ensure audit fieldwork is focused on the right areas and documentation meets high quality standards Identify risks, assess mitigating controls, and make recommendations on improving the control environment Prepare commercially effective audit conclusions and findings, and present to IA senior management and business clients Follow-up on open audit issues and their resolution Assist in the audit team's continuous monitoring effort to cover market and regulatory events, business and technology updates and audit/reviews completed Participate in department-wide initiatives aimed at continually improving IA's processes and supporting infrastructure SKILLS AND RELEVANT EXPERIENCE In-depth technical knowledge of EU consumer and depositor protection regulation, Irish consumer protection regulation, and different regulatory requirements during the lifecycle of consumer products (e.g. product and service design through to implementation, ongoing customer support and marketing) 8+ years of experience in internal audit, external audit or a related control function, preferably relating to an on-line digital savings/deposit proposition An undergraduate degree in finance, accounting, or quantitative discipline Relevant certification or industry accreditation (e.g., ICAEW, ICAS, CFA) is a plus Experience with Data Analytics and Artificial Intelligence is a plus Experience in managing integrated business and technology audit engagements and/or projects Team-oriented with a strong sense of ownership and accountability Strong leadership, interpersonal, and relationship management skills Strong verbal and written communication skills Highly motivated with the ability to multi-task and remain organized in a fast-paced environment Solid analytical skills ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 16, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
