About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 13, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
A leading ERP solutions provider in the UK is seeking an experienced Sales Director / Account Director to drive the growth of their ERP division. You will lead efforts to build strong relationships and secure high-value opportunities within the Manufacturing and Distribution sectors. Ideal candidates should have proven success in ERP sales and experience with platforms such as Odoo or Microsoft Dynamics. This senior position offers a chance to influence strategy and engage with C-level executives while managing key accounts.
Mar 13, 2026
Full time
A leading ERP solutions provider in the UK is seeking an experienced Sales Director / Account Director to drive the growth of their ERP division. You will lead efforts to build strong relationships and secure high-value opportunities within the Manufacturing and Distribution sectors. Ideal candidates should have proven success in ERP sales and experience with platforms such as Odoo or Microsoft Dynamics. This senior position offers a chance to influence strategy and engage with C-level executives while managing key accounts.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis' Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation's retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis's mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis's retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you'll ensure Crisis's retail spaces are safe, inclusive, and welcoming for all. Above all, you'll share our commitment to ending homelessness and live our values - being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. View the job pack on our website via the Apply button. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values , Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website ) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply' button to find out more and to apply. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. View the job pack on our website via the Apply button. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email us and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit our website.
Mar 13, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis' Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation's retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis's mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis's retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you'll ensure Crisis's retail spaces are safe, inclusive, and welcoming for all. Above all, you'll share our commitment to ending homelessness and live our values - being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. View the job pack on our website via the Apply button. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values , Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website ) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply' button to find out more and to apply. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. View the job pack on our website via the Apply button. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email us and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit our website.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Empower Customers. Drive Impact. Grow with Seeq. At Seeq, we're on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you'll play a pivotal role in that transformation-building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success. Our CSMs are trusted advisors and strategic partners. You'll act as the customer's champion, aligning their goals with Seeq's solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world's largest and most innovative organizations. What You'll Do Be the customer's advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes. Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high. Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities. Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed. Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience. What You Bring 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations. Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges. Ability to translate technical solutions into business value for process manufacturing clients. Strong knowledge of process manufacturing operations and KPIs to drive adoption and success. Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships. Experience managing renewals and driving account growth in complex, global organizations. Strong business acumen with a data-driven mindset-you know how to use customer health indicators to pivot strategies when needed. Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus. Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations. Current or prior experience using Seeq's product is a huge plus. Why Join Seeq? Impactful work: Help global enterprises transform how they analyze and act on data. Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment. Growth opportunities: Shape your career at a company scaling rapidly across industries and markets. Customer-first philosophy: Be empowered to do what's right for customers while supported by a cross-functional team. If you're passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we'd love to hear from you. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus variable commission $135,000 USD base salary Benefits: Internet and mobile phone reimbursements Generous home office allowance The best co-workers (we've analyzed the data, so we know it's true.) Pet-friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.
Mar 13, 2026
Full time
Empower Customers. Drive Impact. Grow with Seeq. At Seeq, we're on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you'll play a pivotal role in that transformation-building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success. Our CSMs are trusted advisors and strategic partners. You'll act as the customer's champion, aligning their goals with Seeq's solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world's largest and most innovative organizations. What You'll Do Be the customer's advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes. Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high. Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities. Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed. Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience. What You Bring 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations. Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges. Ability to translate technical solutions into business value for process manufacturing clients. Strong knowledge of process manufacturing operations and KPIs to drive adoption and success. Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships. Experience managing renewals and driving account growth in complex, global organizations. Strong business acumen with a data-driven mindset-you know how to use customer health indicators to pivot strategies when needed. Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus. Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations. Current or prior experience using Seeq's product is a huge plus. Why Join Seeq? Impactful work: Help global enterprises transform how they analyze and act on data. Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment. Growth opportunities: Shape your career at a company scaling rapidly across industries and markets. Customer-first philosophy: Be empowered to do what's right for customers while supported by a cross-functional team. If you're passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we'd love to hear from you. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus variable commission $135,000 USD base salary Benefits: Internet and mobile phone reimbursements Generous home office allowance The best co-workers (we've analyzed the data, so we know it's true.) Pet-friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.
As Head of Commercial Operations, you will define and lead the end-to-end commercial strategy for water2business, driving sustainable revenue growth, margin performance, and long-term value creation. You will shape how we win, retain and grow customers in a competitive market, ensuringour commercial and operational model is high performing, analytically strong, future ready and commercially ambitious. What you'll do In this role, you will: set and own the commercial strategy, aligning it to corporate goals and market opportunities while ensuring long term commercial success lead high stakes commercial negotiations, including pricing strategy, contractual constructs and major customer agreements - personally steering the most critical deals own the business development strategy, balancing growth, profitability and cost to serve across a diverse customer base provide executive level margin and portfolio oversight, using supply point level insights, customer lifetime value and portfolio analytics to inform commercial decisions partner closely with finance and MI teams to translate analytics into clear commercial actions. transform and modernise the commercial operating model, ensuring it is scalable, digitally enabled, efficient and fully aligned to regulatory expectations leverage data, systems and operational processes to build a scalable, insight driven commercial model for the future drive cross functional commercial transformation across business development, collections, customer processes and cash management, unlocking step change improvements in efficiency, profitability and cash performance influence enterprise wide decisions as a senior leader, bringing a confident commercial viewpoint to strategic discussions. What you'll need A strong track record of successfully leading complex, high value commercial negotiations with substantial financial impact. Proven experience designing and optimising commercial operating models within low margin, regulated or service based environments. Significant leadership experience drawn from commercial operations, commercial finance, FP&A, insights, sales, business development or collections background. Demonstrable ability to build and execute commercial strategies that accelerate revenue, improve margins and enhance operational performance. Background in collections strategy, debt management or broader cashflow optimisation and working capital performance. Deep experience in margin analytics, cost to serve modelling, and data led commercial decision making. Proven capability in commercial governance, bid management and long term customer value optimisation. Experience leading process, technology and digital transformation within commercial functions. Strong stakeholder management, with the confidence and credibility to influence at senior levels. Knowledge of regulatory frameworks and compliance expectations relevant to the sector. We welcome applicants from a wide range of commercial disciplines. Whether your background is in operations, commercial finance, FP&A, insights, collections, customer strategy or sales. What matters most is your ability to drive commercial performance, influence at senior levels and lead transformational change. What you'll receive We offer a wealth of both financial and non financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are water2business, rated 4.8 stars on Trustpilot, is one of the highest performing water retailers in the UK. We provide billing, account management, and customer service to business customers across England and Scotland. Based in Nailsea, we support over 85,000 customers and deliver leading levels of service through our fantastic customer teams. We're proud that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team. We take your career, happiness, and general wellbeing seriously. We have signed the Armed Forces Covenant and are a Disability Confident committed employer - please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks, and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Mar 13, 2026
Full time
As Head of Commercial Operations, you will define and lead the end-to-end commercial strategy for water2business, driving sustainable revenue growth, margin performance, and long-term value creation. You will shape how we win, retain and grow customers in a competitive market, ensuringour commercial and operational model is high performing, analytically strong, future ready and commercially ambitious. What you'll do In this role, you will: set and own the commercial strategy, aligning it to corporate goals and market opportunities while ensuring long term commercial success lead high stakes commercial negotiations, including pricing strategy, contractual constructs and major customer agreements - personally steering the most critical deals own the business development strategy, balancing growth, profitability and cost to serve across a diverse customer base provide executive level margin and portfolio oversight, using supply point level insights, customer lifetime value and portfolio analytics to inform commercial decisions partner closely with finance and MI teams to translate analytics into clear commercial actions. transform and modernise the commercial operating model, ensuring it is scalable, digitally enabled, efficient and fully aligned to regulatory expectations leverage data, systems and operational processes to build a scalable, insight driven commercial model for the future drive cross functional commercial transformation across business development, collections, customer processes and cash management, unlocking step change improvements in efficiency, profitability and cash performance influence enterprise wide decisions as a senior leader, bringing a confident commercial viewpoint to strategic discussions. What you'll need A strong track record of successfully leading complex, high value commercial negotiations with substantial financial impact. Proven experience designing and optimising commercial operating models within low margin, regulated or service based environments. Significant leadership experience drawn from commercial operations, commercial finance, FP&A, insights, sales, business development or collections background. Demonstrable ability to build and execute commercial strategies that accelerate revenue, improve margins and enhance operational performance. Background in collections strategy, debt management or broader cashflow optimisation and working capital performance. Deep experience in margin analytics, cost to serve modelling, and data led commercial decision making. Proven capability in commercial governance, bid management and long term customer value optimisation. Experience leading process, technology and digital transformation within commercial functions. Strong stakeholder management, with the confidence and credibility to influence at senior levels. Knowledge of regulatory frameworks and compliance expectations relevant to the sector. We welcome applicants from a wide range of commercial disciplines. Whether your background is in operations, commercial finance, FP&A, insights, collections, customer strategy or sales. What matters most is your ability to drive commercial performance, influence at senior levels and lead transformational change. What you'll receive We offer a wealth of both financial and non financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are water2business, rated 4.8 stars on Trustpilot, is one of the highest performing water retailers in the UK. We provide billing, account management, and customer service to business customers across England and Scotland. Based in Nailsea, we support over 85,000 customers and deliver leading levels of service through our fantastic customer teams. We're proud that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team. We take your career, happiness, and general wellbeing seriously. We have signed the Armed Forces Covenant and are a Disability Confident committed employer - please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks, and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Consortium for Clinical Research and Innovation Singapore
The individual is responsible for the administration, maintenance, and quality management of enterprise business systems and data. This role ensures accurate and governed master data, provides reliable system and data support to business users, and contributes to business process improvement initiatives to enhance operational efficiency and data integrity across the organization. Business Systems Administration Perform administrative and operational tasks to support enterprise business systems. Create, maintain, and update master data such as product, customer, supplier, pricing, and organizational data in accordance with approved standards. Ensure system data is accurate, complete, and consistent to support daily business operations. Conduct regular data validation, reconciliation, and issue resolution activities. Act as a key support contact for business users on system data and basic operational matters. Customer & Business Data Support Maintain and update products, sales, and business-related data within enterprise systems. Perform data cleansing, housekeeping, and periodic data quality reviews. Support users with data correction requests and basic system usage queries. Coordinate with internal stakeholders to ensure data alignment across systems. Assist in data extracts and basic reporting when required. Master Data Management Support Administer and maintain master data in accordance with defined business and governance standards. Prepare, validate, and maintain accurate product and master data records. Maintain correct data attributes, hierarchies, and classifications. Perform data quality checks prior to data release and resolve identified issues. Support enhancements to master data structures, workflows, and documentation. Data Quality & Governance Ensure high standards of data accuracy, integrity, and consistency across enterprise systems. Perform ongoing data validation, reconciliation, and exception management. Participate in periodic data audits and governance reviews. Identify root causes of data issues and implement corrective and preventive actions. Adhere to established data governance policies, procedures, and controls. Job Requirements Diploma in Business Administration, Data Management, Information Systems, Accounting, or a related discipline 2 years of experience in data administration, business systems support, or related roles Exposure to ERP, CRM or MDM systems is an advantage but not mandatory Experience working with master data, transactional data, or system configuration is an advantage Strong proficiency in Microsoft Excel (e.g., formulas, pivot tables, data validation, reconciliation) High level of numerical/data accuracy and attention to detail (meticulous with data) Basic understanding of enterprise systems (ERP / CRM / MDM) and data concepts Ability to follow structured processes and documentation Ability to perform data analysis, validation, and reconciliation tasks Detail-oriented, careful, and methodical in handling data Good communication skills to support internal users Willingness to learn and take or seek guidance when necessary Responsible and dependable when handling system and data updates Able to manage routine tasks consistently, timely and accurately
Mar 13, 2026
Full time
The individual is responsible for the administration, maintenance, and quality management of enterprise business systems and data. This role ensures accurate and governed master data, provides reliable system and data support to business users, and contributes to business process improvement initiatives to enhance operational efficiency and data integrity across the organization. Business Systems Administration Perform administrative and operational tasks to support enterprise business systems. Create, maintain, and update master data such as product, customer, supplier, pricing, and organizational data in accordance with approved standards. Ensure system data is accurate, complete, and consistent to support daily business operations. Conduct regular data validation, reconciliation, and issue resolution activities. Act as a key support contact for business users on system data and basic operational matters. Customer & Business Data Support Maintain and update products, sales, and business-related data within enterprise systems. Perform data cleansing, housekeeping, and periodic data quality reviews. Support users with data correction requests and basic system usage queries. Coordinate with internal stakeholders to ensure data alignment across systems. Assist in data extracts and basic reporting when required. Master Data Management Support Administer and maintain master data in accordance with defined business and governance standards. Prepare, validate, and maintain accurate product and master data records. Maintain correct data attributes, hierarchies, and classifications. Perform data quality checks prior to data release and resolve identified issues. Support enhancements to master data structures, workflows, and documentation. Data Quality & Governance Ensure high standards of data accuracy, integrity, and consistency across enterprise systems. Perform ongoing data validation, reconciliation, and exception management. Participate in periodic data audits and governance reviews. Identify root causes of data issues and implement corrective and preventive actions. Adhere to established data governance policies, procedures, and controls. Job Requirements Diploma in Business Administration, Data Management, Information Systems, Accounting, or a related discipline 2 years of experience in data administration, business systems support, or related roles Exposure to ERP, CRM or MDM systems is an advantage but not mandatory Experience working with master data, transactional data, or system configuration is an advantage Strong proficiency in Microsoft Excel (e.g., formulas, pivot tables, data validation, reconciliation) High level of numerical/data accuracy and attention to detail (meticulous with data) Basic understanding of enterprise systems (ERP / CRM / MDM) and data concepts Ability to follow structured processes and documentation Ability to perform data analysis, validation, and reconciliation tasks Detail-oriented, careful, and methodical in handling data Good communication skills to support internal users Willingness to learn and take or seek guidance when necessary Responsible and dependable when handling system and data updates Able to manage routine tasks consistently, timely and accurately
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It's official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK! Head of EMEA Field Marketing We're looking for a seasoned leader for our EMEA Field Marketing organisation to capitalise on the already amazing value Bazaarvoice is delivering for its current and future customers as part of a strategic imperative to invest in our global field marketing capability. This role is a key contributor to both the EMEA revenue and global marketing leadership teams. With such an opportunity, the individual will have a proven background in delivering measurable, revenue impacting results across multiple markets and geographies within a fast paced and incredibly dynamic SaaS based, or technology oriented enterprise grade organisation. In doing so, the EMEA field marketing lead will demonstrate industry leading expertise, excellence in organisational agility, be able to attract, retain and grow the right team of high performing individuals who they'll, in turn, develop into a well-orchestrated high functioning team on behalf of the CMO and EMEA SVP of Revenue. You will have a proven track record in the B2B technology industry, marketing leadership at a regional or global level with a high degree of comfort in having a seat at the regional leadership table representing the global marketing function. Ultimately responsible across the EMEA region for key brand (10%), demand generation (80%) and advocacy (10%) metrics, you'll demonstrate a high degree of empathy and interpersonal skills honed from a rich and varied background and in doing so be adept at leading, coaching and influencing teams and individuals to develop effective go to market strategies and high impact demand generation campaigns for key market segments / verticals and driving high-quality business development opportunities that result in sales growth. You will be equally at home in a senior leadership forum as well as be able to roll up your sleeves and execute at the program level in support of exceeding business goals. Responsibilities Own the field marketing function and associated key marketing and demand metrics in EMEA Own the regional demand gen strategy, aligned directly to the global and regional business growth needs, as well as the programs, campaigns, tactics and deliverables executed by your team and the global organisation into the region Uncover and understand the market and sales challenges and opportunities within specific geographies, including UK/Nordics, Central Europe and Southern Europe, as well as our retail business Leadership and management of EMEA's Field Marketing team including organisational development, resource management, hiring, mentorship, and high-performance management Provide valuable input to and collaborate with the global marketing organisation to originate and create globally relevant programs and campaigns to drive revenue for the EMEA region Be the strategic partner to the sales organisation ensuring they actively seek out and value you and your team's input, guidance and ultimately execution in support of shared business goals Create and execute marketing strategies for the region that are laser focused on driving predictable demand to build a pipeline of new business and growth of existing accounts Identify appropriate field marketing mix to drive acquisition, engagement, and customer adoption goals as well as longer term retention, loyalty, and advocacy Lead the team to develop and execute integrated marketing campaigns and multi channel programs (webinars, tradeshows, etc.), which address audience pain points and buyer needs through effective leverage of the global resources and skill of BV marketing as well as locally originated elements Orchestrate consistency in measurement and reporting and ownership of EMEA regional marketing performance and contribution to key stakeholders, identifying KPIs relevant to them Collaborate with wider global marketing teams, sharing knowledge and best practices, performance results and learnings across the company Identify regionally relevant account based marketing strategies in partnership with growth marketing team and sales leadership Deliver on pipeline targets through a constant flow of inbound leads and subsequent high funnel conversation from targeted industries and roles Manage and report on regular cadence of marketing budget and ROI performance Lead, manage and coach a directly owned team of 3 including all performance and rewards reporting cadences facilitating individual career and personal growth Essential Proven 8+ years high performance B2B Marketing experience delivering key business results Demonstrate 5+ years leading international, multicultural, diverse marketing teams to exceed demanding business goals A self starter with superb communication skills, you will have executive presence as a key member of the leadership team balanced with a high degree of empathy on a personal level to effectively recruit (where required), lead, enable and motivate a highly diverse team including direct reports and wider BV team member resources, partners, influencers and agencies High degree of dexterity in enabling and equipping team members around the world to identify and formulate the required marketing mix to deliver clear demand generation results, brand awareness, customer retention and loyalty Direct experience working within or partnering a high performance sales culture including success planning, account planning and value based marketing and sales actions An entrepreneurial mindset with the personality and proven experience to form close partnerships with sales, business development (SDR) and associated supporting functions at all levels in a metric driven, fast paced, environment Familiarity with BANT and PACE sales methodologies is an advantage Data & insights Expert, excellent ability to extract business relevant insights through assimilation of multiple data inputs and their owners / SME's Experience with Salesforce, Marketo and any similar lead management CRM systems Full authorisation to work in the U.K without any restrictions, sponsorship will not be provided Why join Bazaarvoice? Customer is key We see our own success through our customers' outcomes. We approach every situation with a customer first mindset. Transparency & IntegrityBuilds Trust We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers. . click apply for full job details
Mar 13, 2026
Full time
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It's official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK! Head of EMEA Field Marketing We're looking for a seasoned leader for our EMEA Field Marketing organisation to capitalise on the already amazing value Bazaarvoice is delivering for its current and future customers as part of a strategic imperative to invest in our global field marketing capability. This role is a key contributor to both the EMEA revenue and global marketing leadership teams. With such an opportunity, the individual will have a proven background in delivering measurable, revenue impacting results across multiple markets and geographies within a fast paced and incredibly dynamic SaaS based, or technology oriented enterprise grade organisation. In doing so, the EMEA field marketing lead will demonstrate industry leading expertise, excellence in organisational agility, be able to attract, retain and grow the right team of high performing individuals who they'll, in turn, develop into a well-orchestrated high functioning team on behalf of the CMO and EMEA SVP of Revenue. You will have a proven track record in the B2B technology industry, marketing leadership at a regional or global level with a high degree of comfort in having a seat at the regional leadership table representing the global marketing function. Ultimately responsible across the EMEA region for key brand (10%), demand generation (80%) and advocacy (10%) metrics, you'll demonstrate a high degree of empathy and interpersonal skills honed from a rich and varied background and in doing so be adept at leading, coaching and influencing teams and individuals to develop effective go to market strategies and high impact demand generation campaigns for key market segments / verticals and driving high-quality business development opportunities that result in sales growth. You will be equally at home in a senior leadership forum as well as be able to roll up your sleeves and execute at the program level in support of exceeding business goals. Responsibilities Own the field marketing function and associated key marketing and demand metrics in EMEA Own the regional demand gen strategy, aligned directly to the global and regional business growth needs, as well as the programs, campaigns, tactics and deliverables executed by your team and the global organisation into the region Uncover and understand the market and sales challenges and opportunities within specific geographies, including UK/Nordics, Central Europe and Southern Europe, as well as our retail business Leadership and management of EMEA's Field Marketing team including organisational development, resource management, hiring, mentorship, and high-performance management Provide valuable input to and collaborate with the global marketing organisation to originate and create globally relevant programs and campaigns to drive revenue for the EMEA region Be the strategic partner to the sales organisation ensuring they actively seek out and value you and your team's input, guidance and ultimately execution in support of shared business goals Create and execute marketing strategies for the region that are laser focused on driving predictable demand to build a pipeline of new business and growth of existing accounts Identify appropriate field marketing mix to drive acquisition, engagement, and customer adoption goals as well as longer term retention, loyalty, and advocacy Lead the team to develop and execute integrated marketing campaigns and multi channel programs (webinars, tradeshows, etc.), which address audience pain points and buyer needs through effective leverage of the global resources and skill of BV marketing as well as locally originated elements Orchestrate consistency in measurement and reporting and ownership of EMEA regional marketing performance and contribution to key stakeholders, identifying KPIs relevant to them Collaborate with wider global marketing teams, sharing knowledge and best practices, performance results and learnings across the company Identify regionally relevant account based marketing strategies in partnership with growth marketing team and sales leadership Deliver on pipeline targets through a constant flow of inbound leads and subsequent high funnel conversation from targeted industries and roles Manage and report on regular cadence of marketing budget and ROI performance Lead, manage and coach a directly owned team of 3 including all performance and rewards reporting cadences facilitating individual career and personal growth Essential Proven 8+ years high performance B2B Marketing experience delivering key business results Demonstrate 5+ years leading international, multicultural, diverse marketing teams to exceed demanding business goals A self starter with superb communication skills, you will have executive presence as a key member of the leadership team balanced with a high degree of empathy on a personal level to effectively recruit (where required), lead, enable and motivate a highly diverse team including direct reports and wider BV team member resources, partners, influencers and agencies High degree of dexterity in enabling and equipping team members around the world to identify and formulate the required marketing mix to deliver clear demand generation results, brand awareness, customer retention and loyalty Direct experience working within or partnering a high performance sales culture including success planning, account planning and value based marketing and sales actions An entrepreneurial mindset with the personality and proven experience to form close partnerships with sales, business development (SDR) and associated supporting functions at all levels in a metric driven, fast paced, environment Familiarity with BANT and PACE sales methodologies is an advantage Data & insights Expert, excellent ability to extract business relevant insights through assimilation of multiple data inputs and their owners / SME's Experience with Salesforce, Marketo and any similar lead management CRM systems Full authorisation to work in the U.K without any restrictions, sponsorship will not be provided Why join Bazaarvoice? Customer is key We see our own success through our customers' outcomes. We approach every situation with a customer first mindset. Transparency & IntegrityBuilds Trust We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers. . click apply for full job details
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation s retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis s mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis s retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you ll ensure Crisis s retail spaces are safe, inclusive, and welcoming for all. Above all, you ll share our commitment to ending homelessness and live our values being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. Please visit our website to view the job pack. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Mar 13, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis Hybrid Working Policy. About the role As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation s retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis s mission to end homelessness. You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis s retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness. About you We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability. You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you ll ensure Crisis s retail spaces are safe, inclusive, and welcoming for all. Above all, you ll share our commitment to ending homelessness and live our values being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities. Please visit our website to view the job pack. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 12 April 2026 at 23:59 Interview format: Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions. Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Mar 13, 2026
Full time
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.
APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, we encourage you to visit our company page. At M-Files, Customer Success plays a critical role in driving long-term customer value, retention, and growth. As a Principal Customer Success Manager (based in the UK), you will own and lead a strategically important portfolio of customers, acting as a trusted advisor to senior and executive-level stakeholders. This is a senior individual contributor role for an experienced Customer Success professional with a strong SaaS background, excellent commercial acumen, and the ability to influence complex customer environments. You will drive measurable outcomes for customers, maximize adoption of the M-Files platform, and identify opportunities to expand and deepen customer partnerships. In addition to managing your own portfolio, you will contribute to the evolution of Customer Success practices at M-Files by sharing best practices, mentoring peers, and acting as a senior voice of the customer internally. What you'll do Own and grow a portfolio of strategic enterprise and upper mid-market customers, ensuring long-term success, retention, and expansion Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement Identify and drive upsell and cross-sell opportunities in close collaboration with Sales Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services Bring structured customer feedback and insights into the organization to influence product direction and service improvements Support the development of Customer Success best practices and mentor other team members where appropriate Key success metrics Gross retention and churn reduction Net revenue retention through upsell and cross-sell Customer satisfaction, advocacy, and referenceability Platform adoption, usage, and demonstrated business value What We're Looking For Minimum 6-8 years of proven experience in Customer Success Management, or Strategic Account Management Strong, hands on experience working in a SaaS environment Demonstrated success in managing complex, long term customer relationships and driving renewals, upsell, and cross sell Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors Demonstrated proactive, analytical, and strategic approach to managing and growing a portfolio of customer accounts, with the ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and effectively manage escalations to ensure customer satisfaction and long term value realization. Strong commercial mindset with the ability to identify expansion opportunities and manage risk Excellent communication, negotiation, and relationship building skills Experience with IT system implementations and enterprise software solutions is a plus Fluency in English (spoken and written) is required Fluency in French (both written and spoken) will be an advantage Comfortable working independently in a senior, remote role The position is fully remote within the UK, with occasional travel as required. Must be based in the United Kingdom (relocation is not offered) Why M-Files? M-Files is a fast-growing, global SaaS company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will help shape the future of knowledge work automation while working with advanced, AI driven technology that delivers tangible business value. You'll have real influence over customer outcomes and long term growth, supported by a collaborative, international culture that values learning and development. We offer a flexible, remote first work environment where you can grow your expertise and make a meaningful impact. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than March 22nd, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
Mar 13, 2026
Full time
APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, we encourage you to visit our company page. At M-Files, Customer Success plays a critical role in driving long-term customer value, retention, and growth. As a Principal Customer Success Manager (based in the UK), you will own and lead a strategically important portfolio of customers, acting as a trusted advisor to senior and executive-level stakeholders. This is a senior individual contributor role for an experienced Customer Success professional with a strong SaaS background, excellent commercial acumen, and the ability to influence complex customer environments. You will drive measurable outcomes for customers, maximize adoption of the M-Files platform, and identify opportunities to expand and deepen customer partnerships. In addition to managing your own portfolio, you will contribute to the evolution of Customer Success practices at M-Files by sharing best practices, mentoring peers, and acting as a senior voice of the customer internally. What you'll do Own and grow a portfolio of strategic enterprise and upper mid-market customers, ensuring long-term success, retention, and expansion Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement Identify and drive upsell and cross-sell opportunities in close collaboration with Sales Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services Bring structured customer feedback and insights into the organization to influence product direction and service improvements Support the development of Customer Success best practices and mentor other team members where appropriate Key success metrics Gross retention and churn reduction Net revenue retention through upsell and cross-sell Customer satisfaction, advocacy, and referenceability Platform adoption, usage, and demonstrated business value What We're Looking For Minimum 6-8 years of proven experience in Customer Success Management, or Strategic Account Management Strong, hands on experience working in a SaaS environment Demonstrated success in managing complex, long term customer relationships and driving renewals, upsell, and cross sell Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors Demonstrated proactive, analytical, and strategic approach to managing and growing a portfolio of customer accounts, with the ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and effectively manage escalations to ensure customer satisfaction and long term value realization. Strong commercial mindset with the ability to identify expansion opportunities and manage risk Excellent communication, negotiation, and relationship building skills Experience with IT system implementations and enterprise software solutions is a plus Fluency in English (spoken and written) is required Fluency in French (both written and spoken) will be an advantage Comfortable working independently in a senior, remote role The position is fully remote within the UK, with occasional travel as required. Must be based in the United Kingdom (relocation is not offered) Why M-Files? M-Files is a fast-growing, global SaaS company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will help shape the future of knowledge work automation while working with advanced, AI driven technology that delivers tangible business value. You'll have real influence over customer outcomes and long term growth, supported by a collaborative, international culture that values learning and development. We offer a flexible, remote first work environment where you can grow your expertise and make a meaningful impact. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than March 22nd, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Role Overview KPMG Microsoft Business Solutions are looking for an experienced Dynamics 365 for Finance and Operations (D365FO) Senior Consultant with experience across all phases of large scale enterprise D365FO projects. With a hands on approach and solid understanding of Finance and/or SCM process and procedures, combined with knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients and project teams working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused around D365FO functionality and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst mentoring more junior staff. This role is therefore key to KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market leading global Big 4 firm. Main Responsibilities Involvement in full end to end implementations and all phases of project life cycles, using your knowledge of Dynamics 365 FO Finance and/or SCM capabilities, working closely with client teams and business stakeholders. Provide on site support as required by company or client. Lead the solution on a work stream, making design decisions, and creating solution documentation. Involvement with D365FO interfaces and integrations. Gather and document functional requirements and complete gap/fit analysis. Produce solution design and integration design documents, alongside development teams. Demonstrate awareness of scope (creep) and use of change control. Deliver end user training to clients and colleagues. Be aware of upselling opportunities and understand additional company capabilities. Respond to RFPs and RFQs. Demonstrate very good foundational consulting skills, including analytical know how, written and verbal communication, team participation and presentation skills. Solve and advise on complex problems with creative solutions. Practice Responsibilities Have awareness of product roadmap and the content of future releases of D365FO. Partake in practice development activities and help in defining how these will be delivered. Promote the values of our company. Mentor, lead and collaborate with other more junior consultants within the team. Always represent KPMG in a professional and positive manner. Ensure timely completion of internal processes and mandatory training. Carry out additional duties as may occur from time to time as instructed and agreed by senior members. Manage performance and mentor junior members of the team. Be willing to travel abroad when required. Experience and Background Minimum 6 years of relevant experience working with Microsoft Dynamics AX and/or Microsoft Dynamics 365 F&O. Experience of large scale ERP implementations. Experience in multiple implementations across different geographies. Experience of thinking clearly and calmly under pressure with sound judgement and decision making abilities. Experience of constantly assessing and incorporating new technologies and software into their skillset. Experience managing others and leading more junior consultants to a successful outcome. Pre sales experience. Business process mapping, modelling, and documentation knowledge. Degree in Business & IT or similar. Skills and Qualifications Excellent communication skills in English, both verbally and in writing. Excellent presentation and demonstration skills. Ability to lead meetings and workshops, and confidently present to stakeholders. Good understanding of accounting and/or supply chain processes, principles, functionality and systems. Microsoft Dynamics Finance and/or SCM certification, ideally the most current version. Good knowledge of the following areas of an implementation project life cycle: requirements analysis and documentation, business process mapping and modelling, development testing and UAT, data migration, cut over activities, go live support. Demonstrate good knowledge of best practices for D365FO. Good MS Office skills (primarily Word, Excel and PowerPoint; Visio is a plus). Data migration understanding. Understanding of Power Platform capabilities and Business Intelligence (BI) is preferred. LCS and Azure DevOps knowledge is beneficial. Works independently as well as in a team environment. Client centric approach with emphasis on client satisfaction. Confidence to reach out to more senior colleagues for guidance. Proud member of the Disability Confident employer scheme.
Mar 13, 2026
Full time
Role Overview KPMG Microsoft Business Solutions are looking for an experienced Dynamics 365 for Finance and Operations (D365FO) Senior Consultant with experience across all phases of large scale enterprise D365FO projects. With a hands on approach and solid understanding of Finance and/or SCM process and procedures, combined with knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients and project teams working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused around D365FO functionality and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst mentoring more junior staff. This role is therefore key to KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market leading global Big 4 firm. Main Responsibilities Involvement in full end to end implementations and all phases of project life cycles, using your knowledge of Dynamics 365 FO Finance and/or SCM capabilities, working closely with client teams and business stakeholders. Provide on site support as required by company or client. Lead the solution on a work stream, making design decisions, and creating solution documentation. Involvement with D365FO interfaces and integrations. Gather and document functional requirements and complete gap/fit analysis. Produce solution design and integration design documents, alongside development teams. Demonstrate awareness of scope (creep) and use of change control. Deliver end user training to clients and colleagues. Be aware of upselling opportunities and understand additional company capabilities. Respond to RFPs and RFQs. Demonstrate very good foundational consulting skills, including analytical know how, written and verbal communication, team participation and presentation skills. Solve and advise on complex problems with creative solutions. Practice Responsibilities Have awareness of product roadmap and the content of future releases of D365FO. Partake in practice development activities and help in defining how these will be delivered. Promote the values of our company. Mentor, lead and collaborate with other more junior consultants within the team. Always represent KPMG in a professional and positive manner. Ensure timely completion of internal processes and mandatory training. Carry out additional duties as may occur from time to time as instructed and agreed by senior members. Manage performance and mentor junior members of the team. Be willing to travel abroad when required. Experience and Background Minimum 6 years of relevant experience working with Microsoft Dynamics AX and/or Microsoft Dynamics 365 F&O. Experience of large scale ERP implementations. Experience in multiple implementations across different geographies. Experience of thinking clearly and calmly under pressure with sound judgement and decision making abilities. Experience of constantly assessing and incorporating new technologies and software into their skillset. Experience managing others and leading more junior consultants to a successful outcome. Pre sales experience. Business process mapping, modelling, and documentation knowledge. Degree in Business & IT or similar. Skills and Qualifications Excellent communication skills in English, both verbally and in writing. Excellent presentation and demonstration skills. Ability to lead meetings and workshops, and confidently present to stakeholders. Good understanding of accounting and/or supply chain processes, principles, functionality and systems. Microsoft Dynamics Finance and/or SCM certification, ideally the most current version. Good knowledge of the following areas of an implementation project life cycle: requirements analysis and documentation, business process mapping and modelling, development testing and UAT, data migration, cut over activities, go live support. Demonstrate good knowledge of best practices for D365FO. Good MS Office skills (primarily Word, Excel and PowerPoint; Visio is a plus). Data migration understanding. Understanding of Power Platform capabilities and Business Intelligence (BI) is preferred. LCS and Azure DevOps knowledge is beneficial. Works independently as well as in a team environment. Client centric approach with emphasis on client satisfaction. Confidence to reach out to more senior colleagues for guidance. Proud member of the Disability Confident employer scheme.
Rapidly Growing International Consultancy Private Equity backed with ambitious growth plans Design, build and lead the global function My client is a rapidly growing, international delivery consultancy that recently secured a significant Investment. This investment marks a major inflection point, positioning my client for aggressive global expansion, and for targeted strategic acquisitions. As they expand their service lines, geographies, and operational capabilities, they are establishing an Internal Audit function to enhance governance, strengthen controls, and support value creation. This is a unique opportunity to build and shape a function from the ground up in a fast-paced, entrepreneurial environment. Role Overview The Head of Internal Audit will design, build, and lead the company's global Internal Audit function. This role is responsible for developing the audit strategy, delivering a risk-based audit plan, and providing independent assurance to the Audit Committee and senior leadership. The ideal candidate brings a blend of strategic thinking, hands-on execution, and the credibility to influence at the highest levels of a PE-backed organisation. Key Responsibilities Build the Internal Audit function, including strategy, methodology, governance, and reporting frameworks. Define the audit charter, operating model, and quality standards for a global environment. Develop a dynamic, risk-based annual audit plan aligned with business priorities and investor expectations. Lead and oversee operational, financial, compliance, and technology audits across all regions. Ensure high-quality, timely audit reporting with clear, commercially relevant recommendations and track remediation progress and provide ongoing assurance to the Audit Committee. Partner with Finance, Risk, Legal, Compliance, and Technology to strengthen the control environment. Provide insight on emerging risks, regulatory developments, and best-practice governance. Support the evolution of enterprise risk management and controls testing frameworks. Act as a trusted advisor to the Executive Leadership Team and Board-level committees. Build strong relationships across global business units to promote a culture of accountability and continuous improvement. Provide assurance over M&A activity, integration programs, and rapid-growth initiatives. Experience & Qualifications Proven experience leading an Internal Audit function in a global, complex organisation. Experience in a private equity backed business. Demonstrated ability to build or transform an audit function. International experience across multiple jurisdictions. Strong understanding of internal controls, risk management, and regulatory frameworks. Exceptional communication and influencing skills, including Board-level engagement. Relevant professional qualification (e.g., CIA, ACA, ACCA, CPA, CISA). Personal Attributes Strategic thinker with strong commercial acumen. High integrity, sound judgement, and a balanced approach to risk. Comfortable operating in ambiguity and building structure from scratch. Hands-on, pragmatic, and able to scale processes as the business grows. Strong leadership presence with the ability to influence and challenge constructively. What's on Offer Opportunity to build a global Internal Audit function from inception. High visibility with senior leadership and private-equity investors. A dynamic, entrepreneurial environment with significant scope for impact. Competitive compensation aligned with PE-backed growth expectation Hybrid working with central London offices
Mar 13, 2026
Full time
Rapidly Growing International Consultancy Private Equity backed with ambitious growth plans Design, build and lead the global function My client is a rapidly growing, international delivery consultancy that recently secured a significant Investment. This investment marks a major inflection point, positioning my client for aggressive global expansion, and for targeted strategic acquisitions. As they expand their service lines, geographies, and operational capabilities, they are establishing an Internal Audit function to enhance governance, strengthen controls, and support value creation. This is a unique opportunity to build and shape a function from the ground up in a fast-paced, entrepreneurial environment. Role Overview The Head of Internal Audit will design, build, and lead the company's global Internal Audit function. This role is responsible for developing the audit strategy, delivering a risk-based audit plan, and providing independent assurance to the Audit Committee and senior leadership. The ideal candidate brings a blend of strategic thinking, hands-on execution, and the credibility to influence at the highest levels of a PE-backed organisation. Key Responsibilities Build the Internal Audit function, including strategy, methodology, governance, and reporting frameworks. Define the audit charter, operating model, and quality standards for a global environment. Develop a dynamic, risk-based annual audit plan aligned with business priorities and investor expectations. Lead and oversee operational, financial, compliance, and technology audits across all regions. Ensure high-quality, timely audit reporting with clear, commercially relevant recommendations and track remediation progress and provide ongoing assurance to the Audit Committee. Partner with Finance, Risk, Legal, Compliance, and Technology to strengthen the control environment. Provide insight on emerging risks, regulatory developments, and best-practice governance. Support the evolution of enterprise risk management and controls testing frameworks. Act as a trusted advisor to the Executive Leadership Team and Board-level committees. Build strong relationships across global business units to promote a culture of accountability and continuous improvement. Provide assurance over M&A activity, integration programs, and rapid-growth initiatives. Experience & Qualifications Proven experience leading an Internal Audit function in a global, complex organisation. Experience in a private equity backed business. Demonstrated ability to build or transform an audit function. International experience across multiple jurisdictions. Strong understanding of internal controls, risk management, and regulatory frameworks. Exceptional communication and influencing skills, including Board-level engagement. Relevant professional qualification (e.g., CIA, ACA, ACCA, CPA, CISA). Personal Attributes Strategic thinker with strong commercial acumen. High integrity, sound judgement, and a balanced approach to risk. Comfortable operating in ambiguity and building structure from scratch. Hands-on, pragmatic, and able to scale processes as the business grows. Strong leadership presence with the ability to influence and challenge constructively. What's on Offer Opportunity to build a global Internal Audit function from inception. High visibility with senior leadership and private-equity investors. A dynamic, entrepreneurial environment with significant scope for impact. Competitive compensation aligned with PE-backed growth expectation Hybrid working with central London offices
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Mar 12, 2026
Full time
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Mar 12, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
