Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for Economic Crime Compliance Manager. The purpose of this role is to deliver a first class Economic Crime Compliance function, ensuring the business operates in accordance with all applicable laws, rules and regulations whilst supporting the strategy and commercial aims of the business. Delivery of effective measures for prevention or identification, management and control of economic crime risks. Providing guidance to business on embedding and delivery of regulatory requirements. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Monitor changes in Financial Crime and fraud legislation and assess impact on SCUK; prepare Executive Committee briefings as required. Represent SCUK at industry and regulatory forums to share insight and influence activity. Develop and maintain compliant, customer-focused policies and procedures aligned to UK and European regulation and Group standards. Lead implementation of regulatory change arising from new laws, guidance, industry best practice and Group policy. Ensure effective Economic Crime training across the business (mandatory e-learning and face-to-face sessions). Promote staff awareness of regulatory obligations and compliance policies through multiple communication channels. Develop and enhance Financial Crime and fraud MI, KRIs and reporting frameworks. Analyse MI to identify gaps, recommend improvements and monitor remediation actions. Proactively identify Financial Crime, fraud and reputational risks and support mitigation strategies. Escalate significant issues to senior management and support regulatory notifications where required. Lead projects to close regulatory gaps and address findings from audits and regulatory reviews. Design, implement and test controls to ensure effectiveness in managing Financial Crime and fraud risks. Act as Compliance lead and SME for Financial Crime and fraud across the business. Own and enhance risk frameworks, ensuring alignment with internal and external standards. Produce high-quality reports and papers for internal and external committees. Lead the Onboarding & Exits Sub-Committee and manage timely production of relevant papers. Represent Compliance at internal and external meetings, forums and committees. Support development and upskilling of junior colleagues and maintain own professional development. As a technical expert: Identify key Santander Consumer initiatives where subject matter expertise is required in order to be compliant, and ensure the business has access to appropriate advice as and when required. Act as a point of contact for technical guidance and policy interpretation, identifying those issues that cannot immediately be solved and escalating as appropriate. Regularly review industry publications and other external information and share knowledge (upward and downward) as appropriate. Risk: Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework. Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Significant risk and compliance experience and be well versed in the area of financial services operations A strong commercial awareness and an ability to produce technical and policy output which is clear and practical Strong communicator/influencer evidence of effective management of stakeholders up to Board Level Demonstrated experience in providing solutions to regulatory issues and taking ownership of resolution Detailed knowledge of regulatory and industry matters gained from UK finance or banking organisations People management A sound understanding of risk controls, processes, measures and related MI/reporting and the related technical knowledge. Sound knowledge of regulated and compliant environments and the control thereof. Has ideally worked within motor related financial services or as a minimum worked within a related services sector or within economic crime risk or compliance within a financial services firm. Is able to produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations. Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within 'treating customers fairly' and conduct risk. We have a range of benefits available which include: Competitive salary of £65k - £70k, dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Mar 09, 2026
Full time
Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for Economic Crime Compliance Manager. The purpose of this role is to deliver a first class Economic Crime Compliance function, ensuring the business operates in accordance with all applicable laws, rules and regulations whilst supporting the strategy and commercial aims of the business. Delivery of effective measures for prevention or identification, management and control of economic crime risks. Providing guidance to business on embedding and delivery of regulatory requirements. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Monitor changes in Financial Crime and fraud legislation and assess impact on SCUK; prepare Executive Committee briefings as required. Represent SCUK at industry and regulatory forums to share insight and influence activity. Develop and maintain compliant, customer-focused policies and procedures aligned to UK and European regulation and Group standards. Lead implementation of regulatory change arising from new laws, guidance, industry best practice and Group policy. Ensure effective Economic Crime training across the business (mandatory e-learning and face-to-face sessions). Promote staff awareness of regulatory obligations and compliance policies through multiple communication channels. Develop and enhance Financial Crime and fraud MI, KRIs and reporting frameworks. Analyse MI to identify gaps, recommend improvements and monitor remediation actions. Proactively identify Financial Crime, fraud and reputational risks and support mitigation strategies. Escalate significant issues to senior management and support regulatory notifications where required. Lead projects to close regulatory gaps and address findings from audits and regulatory reviews. Design, implement and test controls to ensure effectiveness in managing Financial Crime and fraud risks. Act as Compliance lead and SME for Financial Crime and fraud across the business. Own and enhance risk frameworks, ensuring alignment with internal and external standards. Produce high-quality reports and papers for internal and external committees. Lead the Onboarding & Exits Sub-Committee and manage timely production of relevant papers. Represent Compliance at internal and external meetings, forums and committees. Support development and upskilling of junior colleagues and maintain own professional development. As a technical expert: Identify key Santander Consumer initiatives where subject matter expertise is required in order to be compliant, and ensure the business has access to appropriate advice as and when required. Act as a point of contact for technical guidance and policy interpretation, identifying those issues that cannot immediately be solved and escalating as appropriate. Regularly review industry publications and other external information and share knowledge (upward and downward) as appropriate. Risk: Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework. Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Significant risk and compliance experience and be well versed in the area of financial services operations A strong commercial awareness and an ability to produce technical and policy output which is clear and practical Strong communicator/influencer evidence of effective management of stakeholders up to Board Level Demonstrated experience in providing solutions to regulatory issues and taking ownership of resolution Detailed knowledge of regulatory and industry matters gained from UK finance or banking organisations People management A sound understanding of risk controls, processes, measures and related MI/reporting and the related technical knowledge. Sound knowledge of regulated and compliant environments and the control thereof. Has ideally worked within motor related financial services or as a minimum worked within a related services sector or within economic crime risk or compliance within a financial services firm. Is able to produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations. Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within 'treating customers fairly' and conduct risk. We have a range of benefits available which include: Competitive salary of £65k - £70k, dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Government, Policy & Regulatory Affairs Manager, EMEA Remote - United Kingdom Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. About the job Twilio's government relations and public policy team is a strategic component of our success. As our EMEA presence grows, the Manager of Government Relations and Public Policy will join a growing and dynamic team. Working closely with the legal team and business, you'll help track, assess, and communicate policy evolutions, and contribute to the development and execution of our engagement strategy, representing Twilio to EU institutions, governments, and authorities in EMEA (including the UK) across telecommunications, data, AI, identity, cybersecurity and broader technology policy areas. Responsibilities Be part of a proactive team, looking to shape future technology and telecommunications legislation, policy and regulation through active engagement. Monitor and track policy and regulatory developments relevant to Twilio at EU and national level in EMEA. Serve as a trusted partner, providing analysis and actionable guidance on policy and regulation to colleagues in the team and cross functional stakeholders on relevant legal and regulatory aspects of the business. Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders. Take the lead on selected EU legislative and non legislative initiatives, developing policy and advocacy strategy, coordinating with stakeholders internally, and engaging with stakeholders. Own and lead a subset of EMEA countries for government, policy & regulatory affairs. Oversee and ensure compliance with tech/telecom regulations, rules and industry standards including providing input to product and operations teams. Routinely engage and build relationships with a range of internal and external stakeholders. Draft, research, and prepare GPRA documentation, ensuring timely follow up on action items and helping organize materials for filings, meetings, and regulatory engagements. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required A keen understanding of EU and UK politics and policy, legislative processes and government relations. Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously. Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects. Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team. Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution. Strong communication skills and strategic thinking. Experience working with the European Commission, Parliament, Council, Member State governments and agencies, adept in political affairs and industry relations. Knowledge of the national telecommunications policy, regulatory and compliance landscape, including general authorisation and numbering. Experience working with product teams, or with/in product-legal teams. Familiarity and experience in drafting regulatory filings and legislative consultation submissions. Knowledge of German, French, Spanish, Italian, Portuguese or other languages is a plus. European affairs, public policy, legal, or relevant advanced degree/experience. Location This role will be remote, and based in the United Kingdom or Ireland. Travel We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, approximately 15% travel is anticipated to help you connect in person in a meaningful way. What We Offer There are many benefits to working at Twilio, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. If you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E Verify program in certain locations, as required by law.
Mar 09, 2026
Full time
Government, Policy & Regulatory Affairs Manager, EMEA Remote - United Kingdom Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. About the job Twilio's government relations and public policy team is a strategic component of our success. As our EMEA presence grows, the Manager of Government Relations and Public Policy will join a growing and dynamic team. Working closely with the legal team and business, you'll help track, assess, and communicate policy evolutions, and contribute to the development and execution of our engagement strategy, representing Twilio to EU institutions, governments, and authorities in EMEA (including the UK) across telecommunications, data, AI, identity, cybersecurity and broader technology policy areas. Responsibilities Be part of a proactive team, looking to shape future technology and telecommunications legislation, policy and regulation through active engagement. Monitor and track policy and regulatory developments relevant to Twilio at EU and national level in EMEA. Serve as a trusted partner, providing analysis and actionable guidance on policy and regulation to colleagues in the team and cross functional stakeholders on relevant legal and regulatory aspects of the business. Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders. Take the lead on selected EU legislative and non legislative initiatives, developing policy and advocacy strategy, coordinating with stakeholders internally, and engaging with stakeholders. Own and lead a subset of EMEA countries for government, policy & regulatory affairs. Oversee and ensure compliance with tech/telecom regulations, rules and industry standards including providing input to product and operations teams. Routinely engage and build relationships with a range of internal and external stakeholders. Draft, research, and prepare GPRA documentation, ensuring timely follow up on action items and helping organize materials for filings, meetings, and regulatory engagements. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required A keen understanding of EU and UK politics and policy, legislative processes and government relations. Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously. Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects. Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team. Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution. Strong communication skills and strategic thinking. Experience working with the European Commission, Parliament, Council, Member State governments and agencies, adept in political affairs and industry relations. Knowledge of the national telecommunications policy, regulatory and compliance landscape, including general authorisation and numbering. Experience working with product teams, or with/in product-legal teams. Familiarity and experience in drafting regulatory filings and legislative consultation submissions. Knowledge of German, French, Spanish, Italian, Portuguese or other languages is a plus. European affairs, public policy, legal, or relevant advanced degree/experience. Location This role will be remote, and based in the United Kingdom or Ireland. Travel We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, approximately 15% travel is anticipated to help you connect in person in a meaningful way. What We Offer There are many benefits to working at Twilio, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. If you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E Verify program in certain locations, as required by law.
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Feb 28, 2026
Full time
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Pioneer the most strategic Quality Vault implementation programs for Veeva's largest customers across Europe, championing the transformation of their Quality and Manufacturing landscape. You will be the central orchestration point for all customer-facing teams, partnering with executives across Sales, Product, and Services to maximize customer success and accelerate product adoption. You'll connect strategy to action - aligning customer goals, Veeva technology, and internal teams to deliver measurable business outcomes. This is a remote, full-time, customer-facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position. What You'll Do Own delivery for large-scale global Quality Vault implementations, ensuring success across scope, time, and value Lead and inspire cross-functional Veeva teams, Sales, Strategy, Product, and Services, to stay aligned, agile, and focused on customer outcomes Partner strategically with customer executives to define transformation roadmaps that modernize Quality and Manufacturing across their global enterprise Drive growth through crafting implementation proposals, guiding service contracts, and identifying opportunities that expand customer impact Champion excellence in project execution: anticipating risks, resolving challenges, and ensuring seamless transitions to post-deployment success Create momentum through proactive communication, strong governance, and disciplined delivery that builds long-term trust with our most strategic customers Requirements Proven success leading large-scale, enterprise software or technology programs-ideally in GxP or regulated environments Deep understanding of Pharmaceutical Quality and Manufacturing domains, including areas such as LIMS, Validation, GxP Training, Document Management, or QMS Strong consulting background with enterprise pharma clients, translating complex needs into actionable technology strategies Inspirational leadership of diverse, global teams delivering complex programs with measurable business impact Strategic mindset with experience developing technology roadmaps that transform operations and enable long-term success Executive presence and communication skills that influence decision-making at all levels High adaptability and ownership mindset-thriving in ambiguity, navigating competing priorities, and fostering collaboration without authority Organizational agility and ability to align multiple stakeholders while maintaining momentum Based in the EU or UK and able to travel as required Nice to Have Hands on Veeva Vault implementation experience Experience delivering SaaS solutions in regulated or GxP environments Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
Feb 27, 2026
Full time
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Pioneer the most strategic Quality Vault implementation programs for Veeva's largest customers across Europe, championing the transformation of their Quality and Manufacturing landscape. You will be the central orchestration point for all customer-facing teams, partnering with executives across Sales, Product, and Services to maximize customer success and accelerate product adoption. You'll connect strategy to action - aligning customer goals, Veeva technology, and internal teams to deliver measurable business outcomes. This is a remote, full-time, customer-facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position. What You'll Do Own delivery for large-scale global Quality Vault implementations, ensuring success across scope, time, and value Lead and inspire cross-functional Veeva teams, Sales, Strategy, Product, and Services, to stay aligned, agile, and focused on customer outcomes Partner strategically with customer executives to define transformation roadmaps that modernize Quality and Manufacturing across their global enterprise Drive growth through crafting implementation proposals, guiding service contracts, and identifying opportunities that expand customer impact Champion excellence in project execution: anticipating risks, resolving challenges, and ensuring seamless transitions to post-deployment success Create momentum through proactive communication, strong governance, and disciplined delivery that builds long-term trust with our most strategic customers Requirements Proven success leading large-scale, enterprise software or technology programs-ideally in GxP or regulated environments Deep understanding of Pharmaceutical Quality and Manufacturing domains, including areas such as LIMS, Validation, GxP Training, Document Management, or QMS Strong consulting background with enterprise pharma clients, translating complex needs into actionable technology strategies Inspirational leadership of diverse, global teams delivering complex programs with measurable business impact Strategic mindset with experience developing technology roadmaps that transform operations and enable long-term success Executive presence and communication skills that influence decision-making at all levels High adaptability and ownership mindset-thriving in ambiguity, navigating competing priorities, and fostering collaboration without authority Organizational agility and ability to align multiple stakeholders while maintaining momentum Based in the EU or UK and able to travel as required Nice to Have Hands on Veeva Vault implementation experience Experience delivering SaaS solutions in regulated or GxP environments Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI powered collaboration, we'd love to meet you. The Assistant/Junior HR Business Partner will provide support to the Director, HR Business Partner across Europe, APAC and the Middle East. You will work closely with the global HRBP team to deliver key HR projects and manage Employee Relations matters. The Business Partners team plays a central role in delivering people led initiatives, working alongside centres of excellence (for example L&D, Reward, Recruitment, D&I, Wellbeing) and operational support teams to drive business change and help the organisation meet its objectives. In This Role, You Will General Establish and maintain excellent relationships with managers and employees, providing a proactive and credible service on a range of employment matters, and questioning and challenging where appropriate. Develop a strong working relationship with all HR colleagues, working collaboratively to deliver the best HR service. Contribute to the identification and implementation of more efficient ways of working. Employee Relations Provide guidance and advise employees and line managers on best HR practice and HR policies and procedures. Support with employee relations and advisory matters including performance, absence, disciplinary, grievance, and restructures. This includes attending meetings and taking the lead where appropriate. Keep all HR/employee manual/policies "global but local" and updated continuously. Provide Employment Law advice to people leaders. Provide practical HR support, guidance and training to managers/staff as applicable. Talent Management Partnering with people leaders and our US HR teams related to performance review cycles; legal and regulatory compliance as it relates to employment, etc. Partner with different HR teams to drive the outcome best for the business: including talent development, HR Operations, and talent acquisition. Assist the Director, HR Business Partner in delivering strategic regional initiatives in Europe, APAC and Middle East whilst ensuring compliance with local legislation and operating standards. Provide support in the implementation of HR related projects, actively participating as a team member on special initiatives as required. Partner with the global immigration team and support managers and employees with relocation, immigration/visa related queries and requirements. Analysing data to provide recommendations to enhance business performance. Here's What You Need Bachelor's degree preferred, or relevant work experience considered. Part qualified or qualified CIPD or equivalent HR qualification preferred. Proven background as an experienced HR professional in a fast paced role. Up to date knowledge of Employment Law and current HR best practice. Proven track record of handling employee relations issues including grievance and disciplinary situations independently with sensitivity. Strong learning agility and ability to work effectively with remote and cross cultural teams across different countries. HR experience supporting multiple countries preferred. Strong verbal and written communication skills, as well as previous experience presenting to groups. Strong analytical skills and ability to learn fast and manage appropriate data for business needs. Outstanding oral and written communication skills. Ability to create strong working relationships with internal customers (manager and employees). Resilient with ability to effectively manage and prioritize workload. Resilience under pressure combined with proactive project management abilities that ensure timely delivery of initiatives. Proficiency in English; ability to speak another European Language, ideally Spanish, preferred. Proficient in MS Office, with intermediate or higher excel capabilities preferred. Experience working with HR systems, preferably Workday.
Feb 27, 2026
Full time
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI powered collaboration, we'd love to meet you. The Assistant/Junior HR Business Partner will provide support to the Director, HR Business Partner across Europe, APAC and the Middle East. You will work closely with the global HRBP team to deliver key HR projects and manage Employee Relations matters. The Business Partners team plays a central role in delivering people led initiatives, working alongside centres of excellence (for example L&D, Reward, Recruitment, D&I, Wellbeing) and operational support teams to drive business change and help the organisation meet its objectives. In This Role, You Will General Establish and maintain excellent relationships with managers and employees, providing a proactive and credible service on a range of employment matters, and questioning and challenging where appropriate. Develop a strong working relationship with all HR colleagues, working collaboratively to deliver the best HR service. Contribute to the identification and implementation of more efficient ways of working. Employee Relations Provide guidance and advise employees and line managers on best HR practice and HR policies and procedures. Support with employee relations and advisory matters including performance, absence, disciplinary, grievance, and restructures. This includes attending meetings and taking the lead where appropriate. Keep all HR/employee manual/policies "global but local" and updated continuously. Provide Employment Law advice to people leaders. Provide practical HR support, guidance and training to managers/staff as applicable. Talent Management Partnering with people leaders and our US HR teams related to performance review cycles; legal and regulatory compliance as it relates to employment, etc. Partner with different HR teams to drive the outcome best for the business: including talent development, HR Operations, and talent acquisition. Assist the Director, HR Business Partner in delivering strategic regional initiatives in Europe, APAC and Middle East whilst ensuring compliance with local legislation and operating standards. Provide support in the implementation of HR related projects, actively participating as a team member on special initiatives as required. Partner with the global immigration team and support managers and employees with relocation, immigration/visa related queries and requirements. Analysing data to provide recommendations to enhance business performance. Here's What You Need Bachelor's degree preferred, or relevant work experience considered. Part qualified or qualified CIPD or equivalent HR qualification preferred. Proven background as an experienced HR professional in a fast paced role. Up to date knowledge of Employment Law and current HR best practice. Proven track record of handling employee relations issues including grievance and disciplinary situations independently with sensitivity. Strong learning agility and ability to work effectively with remote and cross cultural teams across different countries. HR experience supporting multiple countries preferred. Strong verbal and written communication skills, as well as previous experience presenting to groups. Strong analytical skills and ability to learn fast and manage appropriate data for business needs. Outstanding oral and written communication skills. Ability to create strong working relationships with internal customers (manager and employees). Resilient with ability to effectively manage and prioritize workload. Resilience under pressure combined with proactive project management abilities that ensure timely delivery of initiatives. Proficiency in English; ability to speak another European Language, ideally Spanish, preferred. Proficient in MS Office, with intermediate or higher excel capabilities preferred. Experience working with HR systems, preferably Workday.
.Senior Underwriter, Professional Liability page is loaded Senior Underwriter, Professional Liabilityremote type: Hybrid Workinglocations: London, United Kingdom: Colchester, United Kingdom: Manchester, United Kingdom: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (30+ days left to apply)job requisition id: R26\_171With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Senior PI Underwriter Senior underwriting position within the PI team Requires an experienced underwriter in the PI class Role will be support the UK PI Underwriting Manager and Line of Business Head in the marketing, underwriting and servicing of business Key Responsibilities Assessment of suitability ofrisks (renewals and new business), pricing exposures in accordance with approved rating model, discretionary pricing mechanisms, and general business unit guidelines. Identify the need for and evaluate additional risk assessment information including Underwriter Representatives' reports, actuarial and financial reports and statements; and any / all other publicly available information. Source input from, and work in conjunction with stakeholders in other departments including claims, actuarial, and operations. Maintain ongoing liaison with producers to obtain supplemental underwriting information, evaluate risks, decline risks, analyse and interpret coverage, explain underwriting requirements and expectations, and present terms. Oversee risks through the life-cycle of a policy: pre-renewal, renewal, ongoing management. Provide best in class service to internal and external stakeholders. Perform marketing activities including maintenance of key producer and client relationships. Regularly meet with clients formally and informally. Keep up to date pertinent market developments. Implement ceded reinsurance actions in accordance with Arch Insurance and business unit guidelines. Support UWM and LOB Head in development and implementation of business planning, data analysis, management and Lloyd's reporting. Support UWM and LOB Head in development and mentoring of junior members of the underwriting team Role Requirements Skills / Competencies Technical and analytical skills Client & broker relationship management Regulatory & compliance awareness Problem solving, negotiation & decision making Strong interpersonal and leadership skills demonstrating an ability to teach, influence and motivate others Strong written and verbal communication skills Qualifications University degree and professional certification desired with suitable underwriting experience Knowledge and understanding of rating, coverage and regulations that cover the class of business. Experience Extensive experience in an underwriting position. Demonstrated competence in maintaining broker/client relationships. Experience or demonstrated the aptitude to operate in a leadership / mentoring position within team structure.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch's Talent Acquisition team.14101 Arch Europe Insurance Services Ltd
Feb 26, 2026
Full time
.Senior Underwriter, Professional Liability page is loaded Senior Underwriter, Professional Liabilityremote type: Hybrid Workinglocations: London, United Kingdom: Colchester, United Kingdom: Manchester, United Kingdom: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (30+ days left to apply)job requisition id: R26\_171With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Senior PI Underwriter Senior underwriting position within the PI team Requires an experienced underwriter in the PI class Role will be support the UK PI Underwriting Manager and Line of Business Head in the marketing, underwriting and servicing of business Key Responsibilities Assessment of suitability ofrisks (renewals and new business), pricing exposures in accordance with approved rating model, discretionary pricing mechanisms, and general business unit guidelines. Identify the need for and evaluate additional risk assessment information including Underwriter Representatives' reports, actuarial and financial reports and statements; and any / all other publicly available information. Source input from, and work in conjunction with stakeholders in other departments including claims, actuarial, and operations. Maintain ongoing liaison with producers to obtain supplemental underwriting information, evaluate risks, decline risks, analyse and interpret coverage, explain underwriting requirements and expectations, and present terms. Oversee risks through the life-cycle of a policy: pre-renewal, renewal, ongoing management. Provide best in class service to internal and external stakeholders. Perform marketing activities including maintenance of key producer and client relationships. Regularly meet with clients formally and informally. Keep up to date pertinent market developments. Implement ceded reinsurance actions in accordance with Arch Insurance and business unit guidelines. Support UWM and LOB Head in development and implementation of business planning, data analysis, management and Lloyd's reporting. Support UWM and LOB Head in development and mentoring of junior members of the underwriting team Role Requirements Skills / Competencies Technical and analytical skills Client & broker relationship management Regulatory & compliance awareness Problem solving, negotiation & decision making Strong interpersonal and leadership skills demonstrating an ability to teach, influence and motivate others Strong written and verbal communication skills Qualifications University degree and professional certification desired with suitable underwriting experience Knowledge and understanding of rating, coverage and regulations that cover the class of business. Experience Extensive experience in an underwriting position. Demonstrated competence in maintaining broker/client relationships. Experience or demonstrated the aptitude to operate in a leadership / mentoring position within team structure.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch's Talent Acquisition team.14101 Arch Europe Insurance Services Ltd
Position summary: To deliver expert-level HR service for employees and managers across EMEA and North America, including escalated cases and VIP requests, handling the full spectrum of HR cases from routine to highly complex matters with exceptional knowledge and judgment while ensuring accurate, timely, and compliant HR support across the complete employee lifecycle. This senior role offers the opportunity to leverage extensive expertise in global HR operations, applying advanced knowledge to all case types while making a direct impact on employee experience for thousands of employees across multiple markets. Scope of Role: Regional coverage: EMEA and North America with expert knowledge across multi-jurisdictional requirements Work arrangement: Hybrid based in Glasgow with shift coverage to support North American operations Impact: Expert-level service delivery across all case complexities leveraging advanced knowledge and experience Key Responsibilities: Service delivery & customer excellence Handle HR casesfrom routine inquiries to complex cases requiring specialized knowledge of employment law, policies, and cross-border regulations Handle escalated cases and VIP requestsrequiring heightened attention, discretion, and rapid resolution while maintaining exceptional service standard Apply expert judgmentto all case types, ensuring efficient resolution of simple queries while providing sophisticated analysis for complex matters Deliver exceptional customer serviceleveraging extensive experience to provide comprehensive, accurate responses across all interaction types Share expertise and knowledgewith team members through informal guidance while maintaining focus on individual case delivery Transaction management & data integrity Execute full range of HR transactionsfrom routine updates to more complex cases including reorganizations, international transfers, and sensitive separations Apply advanced validation techniquesto all transaction types, leveraging experience to identify potential issues and ensure accuracy across simple and complex scenarios Manage sophisticated system processesutilizing expert knowledge to navigate complex configurations while efficiently handling routine transactions Maintain First Time Right excellenceacross all transaction complexities, using expertise to prevent errors and streamline processing Process excellence & continuous improvement Champion process excellenceby applying extensive knowledge to identify improvement opportunities across all process types Leverage experienceto streamline both routine and complex processes, sharing insights that benefit overall team effectiveness Support process enhancementsby providing expert input on procedure updates and system improvements based on comprehensive case experience Drive knowledge sharingthrough expert handling of diverse case types and informal mentoring of colleagues Compliance & risk management Ensure full compliancewith data privacy regulations (GDPR, local privacy laws) and employment legislation across supported regions Maintain audit-ready documentationand support compliance reviews with accurate, complete records Protect sensitive employee datathrough adherence to security protocols and confidentiality requirements Identify and mitigate risksrelated to data handling, process compliance, and regulatory requirements Stakeholder collaboration Build trusted relationshipsacross all stakeholder levels, applying experience to navigate both simple and complex stakeholder needs effectively Collaborate effectivelywith Payroll, Benefits, and specialist HR teams to ensure seamless end-to-end service delivery Support cross-functional initiativesthat enhance employee experience and operational efficiency Represent the HRSS brandpositively in all interactions, demonstrating expert-level service regardless of case complexity Participate in data cleansing activitiesto ensure all employee records meet global and local compliance requirements prior to and after migration Organizational relationships: Reports to: Manager, HR Shared Services Direct Reports: None Matrix Relationships: Centers of Excellence (COEs), Payroll, Legal, Finance, HRIS, Benefits teams Primary Location: Glasgow (Hybrid working arrangement) Job requirements: Essential experience: 7+ years in HR operations, shared services, HR Generalist roles, or related fields with demonstrated progression in case complexity Expertisein HR case management, from routine queries to complex employee relations across UK, Germany, Nordics, Switzerland, North America, and other EU countries Advanced HRIS experiencewith expert-level system navigation, transaction processing, and troubleshooting capabilities Proven track recordof efficiently handling high-volume caseloads while maintaining quality across all complexity levels Labour law and regulatory framework knowledgeacross multiple jurisdictions with practical application across diverse case types Experience managing escalated cases and VIP stakeholder requestswith demonstrated ability to maintain confidentiality and deliver exceptional service under pressure Core Competencies: Expert efficiency:Ability to quickly assess and appropriately handle cases across all complexity levels using extensive experience Advanced judgment: Sound decision-making across routine and complex matters requiring discretion, business acumen, and regulatory knowledge Comprehensive expertise:Deep knowledge of HR operations enabling efficient resolution of any case type encountered Sophisticated problem-solving:Ability to apply experience and knowledge to resolve challenges quickly and effectively regardless of complexity Adaptability & expertise:Seamlessly transitions between routine and complex cases, applying appropriate level of analysis and attention Cultural intelligence:Deep understanding of cross-cultural dynamics enabling effective case resolution across diverse European and North American markets Communication & language: Fluent English(essential for documentation and stakeholder communication) Additional European languages highly valued for enhanced regional support(German, Swedish, Finnish) Technical proficiency: Advanced HRIS knowledge with ability to navigate complex system configurations Case management expertise using enterprise ticketing and workflow systems Data analysis capabilities for trend identification and process improvement insights What We Offer: Career developmentwithin a global HR organization Exposure to international markets and diverse HR practices across EMEA and North America Skill development opportunitiesin specialized HR areas and emerging technologies Hybrid flexibilitycombining collaborative office time with remote work efficiency Global team collaborationwith colleagues across multiple time zones and cultures Modern technology stackand tools that enable efficient, high-quality service delivery This role offers an exceptional opportunity to leverage extensive HR operations expertise while handling diverse cases and making a meaningful impact on employee experience across multiple markets.
Feb 17, 2026
Full time
Position summary: To deliver expert-level HR service for employees and managers across EMEA and North America, including escalated cases and VIP requests, handling the full spectrum of HR cases from routine to highly complex matters with exceptional knowledge and judgment while ensuring accurate, timely, and compliant HR support across the complete employee lifecycle. This senior role offers the opportunity to leverage extensive expertise in global HR operations, applying advanced knowledge to all case types while making a direct impact on employee experience for thousands of employees across multiple markets. Scope of Role: Regional coverage: EMEA and North America with expert knowledge across multi-jurisdictional requirements Work arrangement: Hybrid based in Glasgow with shift coverage to support North American operations Impact: Expert-level service delivery across all case complexities leveraging advanced knowledge and experience Key Responsibilities: Service delivery & customer excellence Handle HR casesfrom routine inquiries to complex cases requiring specialized knowledge of employment law, policies, and cross-border regulations Handle escalated cases and VIP requestsrequiring heightened attention, discretion, and rapid resolution while maintaining exceptional service standard Apply expert judgmentto all case types, ensuring efficient resolution of simple queries while providing sophisticated analysis for complex matters Deliver exceptional customer serviceleveraging extensive experience to provide comprehensive, accurate responses across all interaction types Share expertise and knowledgewith team members through informal guidance while maintaining focus on individual case delivery Transaction management & data integrity Execute full range of HR transactionsfrom routine updates to more complex cases including reorganizations, international transfers, and sensitive separations Apply advanced validation techniquesto all transaction types, leveraging experience to identify potential issues and ensure accuracy across simple and complex scenarios Manage sophisticated system processesutilizing expert knowledge to navigate complex configurations while efficiently handling routine transactions Maintain First Time Right excellenceacross all transaction complexities, using expertise to prevent errors and streamline processing Process excellence & continuous improvement Champion process excellenceby applying extensive knowledge to identify improvement opportunities across all process types Leverage experienceto streamline both routine and complex processes, sharing insights that benefit overall team effectiveness Support process enhancementsby providing expert input on procedure updates and system improvements based on comprehensive case experience Drive knowledge sharingthrough expert handling of diverse case types and informal mentoring of colleagues Compliance & risk management Ensure full compliancewith data privacy regulations (GDPR, local privacy laws) and employment legislation across supported regions Maintain audit-ready documentationand support compliance reviews with accurate, complete records Protect sensitive employee datathrough adherence to security protocols and confidentiality requirements Identify and mitigate risksrelated to data handling, process compliance, and regulatory requirements Stakeholder collaboration Build trusted relationshipsacross all stakeholder levels, applying experience to navigate both simple and complex stakeholder needs effectively Collaborate effectivelywith Payroll, Benefits, and specialist HR teams to ensure seamless end-to-end service delivery Support cross-functional initiativesthat enhance employee experience and operational efficiency Represent the HRSS brandpositively in all interactions, demonstrating expert-level service regardless of case complexity Participate in data cleansing activitiesto ensure all employee records meet global and local compliance requirements prior to and after migration Organizational relationships: Reports to: Manager, HR Shared Services Direct Reports: None Matrix Relationships: Centers of Excellence (COEs), Payroll, Legal, Finance, HRIS, Benefits teams Primary Location: Glasgow (Hybrid working arrangement) Job requirements: Essential experience: 7+ years in HR operations, shared services, HR Generalist roles, or related fields with demonstrated progression in case complexity Expertisein HR case management, from routine queries to complex employee relations across UK, Germany, Nordics, Switzerland, North America, and other EU countries Advanced HRIS experiencewith expert-level system navigation, transaction processing, and troubleshooting capabilities Proven track recordof efficiently handling high-volume caseloads while maintaining quality across all complexity levels Labour law and regulatory framework knowledgeacross multiple jurisdictions with practical application across diverse case types Experience managing escalated cases and VIP stakeholder requestswith demonstrated ability to maintain confidentiality and deliver exceptional service under pressure Core Competencies: Expert efficiency:Ability to quickly assess and appropriately handle cases across all complexity levels using extensive experience Advanced judgment: Sound decision-making across routine and complex matters requiring discretion, business acumen, and regulatory knowledge Comprehensive expertise:Deep knowledge of HR operations enabling efficient resolution of any case type encountered Sophisticated problem-solving:Ability to apply experience and knowledge to resolve challenges quickly and effectively regardless of complexity Adaptability & expertise:Seamlessly transitions between routine and complex cases, applying appropriate level of analysis and attention Cultural intelligence:Deep understanding of cross-cultural dynamics enabling effective case resolution across diverse European and North American markets Communication & language: Fluent English(essential for documentation and stakeholder communication) Additional European languages highly valued for enhanced regional support(German, Swedish, Finnish) Technical proficiency: Advanced HRIS knowledge with ability to navigate complex system configurations Case management expertise using enterprise ticketing and workflow systems Data analysis capabilities for trend identification and process improvement insights What We Offer: Career developmentwithin a global HR organization Exposure to international markets and diverse HR practices across EMEA and North America Skill development opportunitiesin specialized HR areas and emerging technologies Hybrid flexibilitycombining collaborative office time with remote work efficiency Global team collaborationwith colleagues across multiple time zones and cultures Modern technology stackand tools that enable efficient, high-quality service delivery This role offers an exceptional opportunity to leverage extensive HR operations expertise while handling diverse cases and making a meaningful impact on employee experience across multiple markets.
