12 Month Fixed Term Contract/Secondment Opportunity & 1 X Permanent Opportunity. Hackney's Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy. We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery. You will: Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being To deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate. Contribute to the development, delivery and monitoring of a set of challenging KPIs Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators. Work closely and collaboratively with the wider Housing Neighbourhoods Team, including contributing to Neighbourhoods meeting, the Neighbourhoods Plan and ensuring all action and interventions assigned as part of this are completed Recognise, Record and Respond appropriately to residents with additional needs and protected characteristics in line with policy and procedure, offering reasonable adjustments as needed. Key areas of work will be around supporting residents who: Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim / survivor Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc Are currently hoarding or experiencing poor living conditions connected to their health and social care needs You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues. A recognised housing or antisocial behaviour qualification, such as through the Chartered Institute of Housing, is desirable, although applicants willing to work towards a relevant professional qualification are encouraged to apply. An interest in developing leadership and management capability is important, as this is a senior role. Flexibility is required to meet service needs, including attendance at evening meetings, undertaking visits and participation in duty rotas. The ability to communicate in another language, including sign language, would be an advantage and reflects the diversity of Hackney's communities. This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies. Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications : 09 March 2026 (22:59) . Interview and assessment date: W/C 23 March 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Mar 03, 2026
Full time
12 Month Fixed Term Contract/Secondment Opportunity & 1 X Permanent Opportunity. Hackney's Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy. We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery. You will: Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being To deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate. Contribute to the development, delivery and monitoring of a set of challenging KPIs Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators. Work closely and collaboratively with the wider Housing Neighbourhoods Team, including contributing to Neighbourhoods meeting, the Neighbourhoods Plan and ensuring all action and interventions assigned as part of this are completed Recognise, Record and Respond appropriately to residents with additional needs and protected characteristics in line with policy and procedure, offering reasonable adjustments as needed. Key areas of work will be around supporting residents who: Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim / survivor Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc Are currently hoarding or experiencing poor living conditions connected to their health and social care needs You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues. A recognised housing or antisocial behaviour qualification, such as through the Chartered Institute of Housing, is desirable, although applicants willing to work towards a relevant professional qualification are encouraged to apply. An interest in developing leadership and management capability is important, as this is a senior role. Flexibility is required to meet service needs, including attendance at evening meetings, undertaking visits and participation in duty rotas. The ability to communicate in another language, including sign language, would be an advantage and reflects the diversity of Hackney's communities. This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies. Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications : 09 March 2026 (22:59) . Interview and assessment date: W/C 23 March 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Managing Agent Property Manager (Home Ownership) Temporary 9 Weeks Inside IR35 Location: Clerkenwell, London (Hybrid - 2 days office / 3 days remote) Start Date: 2 March 2026 Hours: 35 per week Rates: PAYE: £21.92 per hour Umbrella/Ltd: £28.58 per hour Ribble Recruitment is supporting the hiring organisation with candidate sourcing, screening, and the initial stages of this recruitment process. The Role We are recruiting an experienced Managing Agent Property Manager to support Home Ownership and Managing Agent Relationships within a large housing provider. This role sits within a specialist function responsible for overseeing relationships with superior landlords, managing agents, RMCs (Resident Management Companies), and RTMs (Right to Manage companies) . You will ensure lease compliance, service charge scrutiny, regulatory adherence, and protection of resident interests. This is a governance-focused property management role requiring strong technical understanding of leasehold legislation and service charge challenge processes. Key Responsibilities Support the Senior Property Manager in managing relationships with superior landlords and their agents Ensure services are delivered in accordance with lease terms, statute, and regulatory requirements Intervene where health & safety or service delivery concerns arise Review and challenge service charges in line with the Landlord and Tenant Act, ensuring reasonableness and value for money Assist with First Tier Tribunal cases where appropriate Support Section 20 consultation processes, ensuring notices are cascaded appropriately Collect compliance documentation including Building Safety Measure records Maintain accurate block/estate records including Block Attributes Matrix (BAM) Prepare monthly, quarterly and annual performance reports Manage complaints effectively and contribute to improved Tenancy Satisfaction Measures (TSM) Identify financial and operational risks and implement mitigation strategies Deputise for the Senior Property Manager when required Essential Experience & Skills Strong knowledge of leasehold management and superior landlord arrangements Experience reviewing and challenging service charges Understanding of Section 20 consultation requirements Knowledge of Landlord & Tenant legislation and regulatory frameworks Experience liaising with managing agents, RMCs, RTMs, and external stakeholders Ability to interpret leases and ensure compliance Experience preparing management reports and performance data Strong stakeholder management and communication skills Excellent organisational skills with ability to manage competing priorities Strong IT skills and experience maintaining property databases
Mar 03, 2026
Seasonal
Managing Agent Property Manager (Home Ownership) Temporary 9 Weeks Inside IR35 Location: Clerkenwell, London (Hybrid - 2 days office / 3 days remote) Start Date: 2 March 2026 Hours: 35 per week Rates: PAYE: £21.92 per hour Umbrella/Ltd: £28.58 per hour Ribble Recruitment is supporting the hiring organisation with candidate sourcing, screening, and the initial stages of this recruitment process. The Role We are recruiting an experienced Managing Agent Property Manager to support Home Ownership and Managing Agent Relationships within a large housing provider. This role sits within a specialist function responsible for overseeing relationships with superior landlords, managing agents, RMCs (Resident Management Companies), and RTMs (Right to Manage companies) . You will ensure lease compliance, service charge scrutiny, regulatory adherence, and protection of resident interests. This is a governance-focused property management role requiring strong technical understanding of leasehold legislation and service charge challenge processes. Key Responsibilities Support the Senior Property Manager in managing relationships with superior landlords and their agents Ensure services are delivered in accordance with lease terms, statute, and regulatory requirements Intervene where health & safety or service delivery concerns arise Review and challenge service charges in line with the Landlord and Tenant Act, ensuring reasonableness and value for money Assist with First Tier Tribunal cases where appropriate Support Section 20 consultation processes, ensuring notices are cascaded appropriately Collect compliance documentation including Building Safety Measure records Maintain accurate block/estate records including Block Attributes Matrix (BAM) Prepare monthly, quarterly and annual performance reports Manage complaints effectively and contribute to improved Tenancy Satisfaction Measures (TSM) Identify financial and operational risks and implement mitigation strategies Deputise for the Senior Property Manager when required Essential Experience & Skills Strong knowledge of leasehold management and superior landlord arrangements Experience reviewing and challenging service charges Understanding of Section 20 consultation requirements Knowledge of Landlord & Tenant legislation and regulatory frameworks Experience liaising with managing agents, RMCs, RTMs, and external stakeholders Ability to interpret leases and ensure compliance Experience preparing management reports and performance data Strong stakeholder management and communication skills Excellent organisational skills with ability to manage competing priorities Strong IT skills and experience maintaining property databases
An exciting opportunity has arisen for a Property Maintenance Manager / Maintenance Coordinator to join a well-established estate and lettings agency specialising in residential property lettings, management and rentals. As a Property Maintenance Manager / Maintenance Coordinator, you will be responsible for managing a dedicated property portfolio, ensuring maintenance operations run smoothly and efficiently. This full-time role offers a salary range of £30,000 - £35,000 and benefits.Must have a background in property maintenance, with experience in handling leaks, boiler issues, and general repairs. You will be responsible for: Acting as the primary point of contact for tenants, landlords, contractors, and internal teams Responding promptly to maintenance enquiries including leaks, boiler issues, and general repairs Raising work orders and tracking jobs to ensure timely completion Coordinating sub-contractors and internal maintenance teams Receiving, verifying, and processing contractor invoices Reviewing property inspection reports and addressing any follow-up actions Managing keys and access control for assigned properties Liaising with tenants and landlords to schedule and complete repairs Maintaining ownership of your assigned property portfolio What we are looking for: Previously worked as a Property Maintenance Manager, Maintenance Coordinator, Repairs Coordinator, Maintenance Controller, Maintenance Officer, Property Manager, Portfolio manager or in a similar role. Proven experience of 3 years in property maintenance. Knowledge of GDPR compliance Health & Safety requirements for residential properties Understanding of safeguarding for adults and children Awareness of tenancy legislation, breaches, and complaint handling Experience coordinating contractors, reviewing quotes, and ensuring quality standards IT literate and quick to learn new software What's on offer Competitive salary Canteen Company events Pension Scheme Free on-site parking Senior role with significant autonomy and responsibility Long-term career development opportunities Chance to play a key role in a growing property management organisation This is an excellent opportunity for a proactive, organised professional to take ownership of a property maintenance portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 03, 2026
Full time
An exciting opportunity has arisen for a Property Maintenance Manager / Maintenance Coordinator to join a well-established estate and lettings agency specialising in residential property lettings, management and rentals. As a Property Maintenance Manager / Maintenance Coordinator, you will be responsible for managing a dedicated property portfolio, ensuring maintenance operations run smoothly and efficiently. This full-time role offers a salary range of £30,000 - £35,000 and benefits.Must have a background in property maintenance, with experience in handling leaks, boiler issues, and general repairs. You will be responsible for: Acting as the primary point of contact for tenants, landlords, contractors, and internal teams Responding promptly to maintenance enquiries including leaks, boiler issues, and general repairs Raising work orders and tracking jobs to ensure timely completion Coordinating sub-contractors and internal maintenance teams Receiving, verifying, and processing contractor invoices Reviewing property inspection reports and addressing any follow-up actions Managing keys and access control for assigned properties Liaising with tenants and landlords to schedule and complete repairs Maintaining ownership of your assigned property portfolio What we are looking for: Previously worked as a Property Maintenance Manager, Maintenance Coordinator, Repairs Coordinator, Maintenance Controller, Maintenance Officer, Property Manager, Portfolio manager or in a similar role. Proven experience of 3 years in property maintenance. Knowledge of GDPR compliance Health & Safety requirements for residential properties Understanding of safeguarding for adults and children Awareness of tenancy legislation, breaches, and complaint handling Experience coordinating contractors, reviewing quotes, and ensuring quality standards IT literate and quick to learn new software What's on offer Competitive salary Canteen Company events Pension Scheme Free on-site parking Senior role with significant autonomy and responsibility Long-term career development opportunities Chance to play a key role in a growing property management organisation This is an excellent opportunity for a proactive, organised professional to take ownership of a property maintenance portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Agricultural Property Senior Associate/Partner - Head of Agriculture Location: Poundbury - Hybrid working available An exciting opportunity has arisen as my client is launching a specialist Agriculture & Rural Land team based in Poundbury, Dorset to strengthen its West Country capability. It is seeking an experienced Solicitor or Partner-level Lawyer to lead and grow the practice advising farmers, landed estates, rural businesses and developers on agricultural property, farm tenancies, rural diversification, land development and related commercial and regulatory matters. Why this role? Build and lead a new agriculture practice with clear firm support and autonomy to shape the team Work from Poundbury with excellent links across Dorset and the South West Join a firm that combines specialist capability (construction, planning, private client) with a collaborative, single-firm culture Key responsibilities Lead, develop and commercialise the Agriculture & Rural Land practice Act on a broad range of agriculture matters: farm & estate sales and purchases, tenancy advice (Agricultural Holdings Act/Farm Business Tenancies), rights of way, easements and overage, diversification projects, renewables and natural capital work and rural disputes Provide high-quality, pragmatic advice to private landowners, farmers, estate managers and agribusiness clients Win and develop client relationships - work with the firm's Private Client, Planning & Construction and Commercial teams to offer cross-service solutions Supervise, mentor and recruit fee earners and support staff as the team grows Support business development events, sector thought leadership and local networking across the West Country Your profile (ideal) Qualified Solicitor with substantial experience in agricultural/rural property law - Senior Solicitor/Partner level (Suggested: c 7+ years PQE) Proven track record of handling farm/estate transactions, tenancy issues and rural diversification projects Demonstrable business development skills and existing sector contacts across landed estates, farming & rural clients Leadership experience - managing or mentoring fee-earners and building a team Commercial, client-focused approach with strong technical and drafting skills Hybrid working is available. My client is eager to shortlist for interviews as soon as possible, so please contact me confidentially or send your CV to Chris Rodriguez by applying on-line. (Please note salary is just a guideline).
Mar 03, 2026
Full time
Agricultural Property Senior Associate/Partner - Head of Agriculture Location: Poundbury - Hybrid working available An exciting opportunity has arisen as my client is launching a specialist Agriculture & Rural Land team based in Poundbury, Dorset to strengthen its West Country capability. It is seeking an experienced Solicitor or Partner-level Lawyer to lead and grow the practice advising farmers, landed estates, rural businesses and developers on agricultural property, farm tenancies, rural diversification, land development and related commercial and regulatory matters. Why this role? Build and lead a new agriculture practice with clear firm support and autonomy to shape the team Work from Poundbury with excellent links across Dorset and the South West Join a firm that combines specialist capability (construction, planning, private client) with a collaborative, single-firm culture Key responsibilities Lead, develop and commercialise the Agriculture & Rural Land practice Act on a broad range of agriculture matters: farm & estate sales and purchases, tenancy advice (Agricultural Holdings Act/Farm Business Tenancies), rights of way, easements and overage, diversification projects, renewables and natural capital work and rural disputes Provide high-quality, pragmatic advice to private landowners, farmers, estate managers and agribusiness clients Win and develop client relationships - work with the firm's Private Client, Planning & Construction and Commercial teams to offer cross-service solutions Supervise, mentor and recruit fee earners and support staff as the team grows Support business development events, sector thought leadership and local networking across the West Country Your profile (ideal) Qualified Solicitor with substantial experience in agricultural/rural property law - Senior Solicitor/Partner level (Suggested: c 7+ years PQE) Proven track record of handling farm/estate transactions, tenancy issues and rural diversification projects Demonstrable business development skills and existing sector contacts across landed estates, farming & rural clients Leadership experience - managing or mentoring fee-earners and building a team Commercial, client-focused approach with strong technical and drafting skills Hybrid working is available. My client is eager to shortlist for interviews as soon as possible, so please contact me confidentially or send your CV to Chris Rodriguez by applying on-line. (Please note salary is just a guideline).
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Mar 03, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box
Mar 02, 2026
Full time
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box
Junior Project Manager Location: UK (National Travel Required) Ideally based: Bristol / Birmingham / Gloucester Sector: Retail / QSR / Shopfitting / Gyms Reports to: Senior Project Manager We're looking for an ambitious Junior Project Manager to support the delivery of UK roll-out projects across retail, QSR and gym fit-outs. This is an ideal opportunity for someone with early project experience who wants to develop their career in a fast-paced, multi-site environment. You'll work closely with a Senior Project Manager, gaining exposure across the full project lifecycle. The Role You'll provide coordination and administrative support across all project stages, helping ensure projects are delivered on time and within budget. Pre-Acquisition & Feasibility Support Assist in obtaining tenancy plans and building information Help coordinate site surveys and engineer inspections Track RFIs with landlords and agents Support the review of draft leases and landlord approvals Assist with concept layout and signage approvals Support planning submissions (change of use, adverts, external alterations) Help coordinate CDM Principal Designer and Building Control appointments Assist in preparing initial cost estimates and programme timelines Design & Procurement Support Coordinate drawing revisions and document control Issue tender packs to the supply chain Arrange supplier site visits Track utilities applications and incoming services Support procurement of equipment and FF&E Monitor stakeholder approvals and maintain approval trackers Cost & Programme Administration Collate tender returns for review Maintain cost trackers and variation logs Support contractor negotiations with data and reporting Assist in preparing cost summaries and programme updates Support contractor and supplier appointment processes Construction Phase Support Attend site meetings and take minutes/actions Track programme milestones during strip-out and fit-out Monitor and log variations Support compliance documentation (Construction Phase Plan, H&S files) Assist with handover coordination to Operations and FM Support equipment installation scheduling Project Close-Out Assist with snagging lists and defect tracking Support final account reconciliation Compile project documentation and handover packs Ensure records are updated and archived correctly What We're Looking For 1-3 years' experience within QSR, retail or shopfitting projects Exposure to fit-out environments (contractor, client-side or consultancy) Basic understanding of the project lifecycle Organised and detail-focused Strong administrative and coordination skills Confident communicator with contractors and stakeholders Good Excel and document management skills Willingness to travel nationally Desirable: Awareness of UK Planning and Building Regulations Basic understanding of CDM Degree or equivalent Construction, Property or Project Management Why Join? Clear progression to Project Manager Exposure to multi-site roll-outs Hands-on experience across acquisition to handover Support and mentoring from experienced senior team Fast-paced retail environment with real responsibility early on
Feb 27, 2026
Full time
Junior Project Manager Location: UK (National Travel Required) Ideally based: Bristol / Birmingham / Gloucester Sector: Retail / QSR / Shopfitting / Gyms Reports to: Senior Project Manager We're looking for an ambitious Junior Project Manager to support the delivery of UK roll-out projects across retail, QSR and gym fit-outs. This is an ideal opportunity for someone with early project experience who wants to develop their career in a fast-paced, multi-site environment. You'll work closely with a Senior Project Manager, gaining exposure across the full project lifecycle. The Role You'll provide coordination and administrative support across all project stages, helping ensure projects are delivered on time and within budget. Pre-Acquisition & Feasibility Support Assist in obtaining tenancy plans and building information Help coordinate site surveys and engineer inspections Track RFIs with landlords and agents Support the review of draft leases and landlord approvals Assist with concept layout and signage approvals Support planning submissions (change of use, adverts, external alterations) Help coordinate CDM Principal Designer and Building Control appointments Assist in preparing initial cost estimates and programme timelines Design & Procurement Support Coordinate drawing revisions and document control Issue tender packs to the supply chain Arrange supplier site visits Track utilities applications and incoming services Support procurement of equipment and FF&E Monitor stakeholder approvals and maintain approval trackers Cost & Programme Administration Collate tender returns for review Maintain cost trackers and variation logs Support contractor negotiations with data and reporting Assist in preparing cost summaries and programme updates Support contractor and supplier appointment processes Construction Phase Support Attend site meetings and take minutes/actions Track programme milestones during strip-out and fit-out Monitor and log variations Support compliance documentation (Construction Phase Plan, H&S files) Assist with handover coordination to Operations and FM Support equipment installation scheduling Project Close-Out Assist with snagging lists and defect tracking Support final account reconciliation Compile project documentation and handover packs Ensure records are updated and archived correctly What We're Looking For 1-3 years' experience within QSR, retail or shopfitting projects Exposure to fit-out environments (contractor, client-side or consultancy) Basic understanding of the project lifecycle Organised and detail-focused Strong administrative and coordination skills Confident communicator with contractors and stakeholders Good Excel and document management skills Willingness to travel nationally Desirable: Awareness of UK Planning and Building Regulations Basic understanding of CDM Degree or equivalent Construction, Property or Project Management Why Join? Clear progression to Project Manager Exposure to multi-site roll-outs Hands-on experience across acquisition to handover Support and mentoring from experienced senior team Fast-paced retail environment with real responsibility early on
The client is seeking an experienced Interim Head of Housing Operations to provide strategic leadership across key areas such as Housing Management, Asset Management, Compliance, and Resident Engagement. This senior role is pivotal in delivering safe homes, ensuring compliant services, and achieving positive outcomes for residents amid significant transformation and heightened regulatory focus. The successful candidate will lead senior managers, ensure service performance, drive improvement, and oversee housing operations to align with statutory duties, regulatory standards, and corporate priorities. Key responsibilities include providing strategic leadership and accountability for all housing and neighborhood operational services, ensuring delivery is safe, effective, and resident-focused. The Interim Head will lead teams in Housing Management, Asset Management, Compliance, and Resident Engagement, ensuring integrated service delivery that complies with statutory and regulatory requirements. They will set the strategic direction for service delivery by translating corporate and housing strategies into operational plans, KPIs, and performance expectations. Furthermore, they will oversee core housing functions such as tenancy management, repairs, and resident engagement, while driving performance management and ensuring budget discipline and long-term sustainability. The ideal candidate for this interim role will have extensive senior leadership experience in housing operations, asset management, compliance, or resident engagement. They should have a strong track record of delivering results through service managers and multidisciplinary teams in complex or regulated environments. A deep understanding of statutory housing requirements, regulatory standards, compliance frameworks, and building safety obligations is essential. Experience in driving cultural change, service transformation, and organizational development is critical, along with the ability to manage senior stakeholders and make high-stakes decisions. Preferred qualifications include a relevant degree, NEBOSH Diploma, or CIH Level 5 certification.
Feb 27, 2026
Full time
The client is seeking an experienced Interim Head of Housing Operations to provide strategic leadership across key areas such as Housing Management, Asset Management, Compliance, and Resident Engagement. This senior role is pivotal in delivering safe homes, ensuring compliant services, and achieving positive outcomes for residents amid significant transformation and heightened regulatory focus. The successful candidate will lead senior managers, ensure service performance, drive improvement, and oversee housing operations to align with statutory duties, regulatory standards, and corporate priorities. Key responsibilities include providing strategic leadership and accountability for all housing and neighborhood operational services, ensuring delivery is safe, effective, and resident-focused. The Interim Head will lead teams in Housing Management, Asset Management, Compliance, and Resident Engagement, ensuring integrated service delivery that complies with statutory and regulatory requirements. They will set the strategic direction for service delivery by translating corporate and housing strategies into operational plans, KPIs, and performance expectations. Furthermore, they will oversee core housing functions such as tenancy management, repairs, and resident engagement, while driving performance management and ensuring budget discipline and long-term sustainability. The ideal candidate for this interim role will have extensive senior leadership experience in housing operations, asset management, compliance, or resident engagement. They should have a strong track record of delivering results through service managers and multidisciplinary teams in complex or regulated environments. A deep understanding of statutory housing requirements, regulatory standards, compliance frameworks, and building safety obligations is essential. Experience in driving cultural change, service transformation, and organizational development is critical, along with the ability to manage senior stakeholders and make high-stakes decisions. Preferred qualifications include a relevant degree, NEBOSH Diploma, or CIH Level 5 certification.
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Feb 26, 2026
Full time
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Feb 26, 2026
Full time
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Feb 25, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Senior Leasing Executive Location Birmingham Working Hours 5 days out of 7 (40 hours per week) - flexibility required Purpose of the Role To lead the onsite leasing team in partnership with the General Manager and Portfolio Leasing Manager, delivering comprehensive lettings management services to a large-scale, luxury residential development comprising 600+ apartments. The role will oversee all aspects of lettings administration, compliance and marketing, managing a team to ensure a first-class service is delivered from initial enquiry through to deposit return. Reporting into the Portfolio Leasing Manager, you will be responsible for compiling reports, presenting performance updates, and developing innovative leasing strategies for client review. Key Responsibilities Maintain accurate and up-to-date systems for all lettings and rental data Ensure excellent presentation of available apartments, conducting regular spot checks and liaising with cleaning teams to maintain high standards Coordinate online marketing for available apartments Compile demographic data, performance reports and market commentary Ensure all enquiries are responded to within agreed service levels Liaise with third-party agents where required Conduct regular local market rent analysis in conjunction with the General Manager Meet prospective residents, conduct viewings and negotiate rental offers Complete applicant vetting and referencing requirements Prepare new tenancy documentation in line with strict compliance procedures Compile regular lettings performance reports for client and senior stakeholder review Coordinate resident communications alongside the Resident Experience team, including social media updates Appraise apartments and recommend rental pricing for new listings and renewals Manage renewal communications and negotiations Ensure move-in packs are prepared and keys ready for new residents Contribute to creating a best-in-class resident community through events, communication and innovation Deliver ad-hoc projects as required by senior management Provide exceptional customer service to residents and prospective applicants The role holder may also be required to undertake additional duties as reasonably requested. Skills, Knowledge & Experience Proven experience conducting viewings and negotiating offers Strong interpersonal and communication skills Proactive and dynamic, with ownership of core responsibilities Ability to manage multiple priorities effectively Confident using Microsoft Office (Word, Outlook, Excel, SharePoint) Collaborative team player with a flexible and cooperative approach Strong attention to detail with ability to meet deadlines Solutions-focused, using initiative to resolve issues Ability to maintain confidentiality of business and client information Professional presentation and manner Organised, meticulous and resilient under pressure
Feb 17, 2026
Full time
Senior Leasing Executive Location Birmingham Working Hours 5 days out of 7 (40 hours per week) - flexibility required Purpose of the Role To lead the onsite leasing team in partnership with the General Manager and Portfolio Leasing Manager, delivering comprehensive lettings management services to a large-scale, luxury residential development comprising 600+ apartments. The role will oversee all aspects of lettings administration, compliance and marketing, managing a team to ensure a first-class service is delivered from initial enquiry through to deposit return. Reporting into the Portfolio Leasing Manager, you will be responsible for compiling reports, presenting performance updates, and developing innovative leasing strategies for client review. Key Responsibilities Maintain accurate and up-to-date systems for all lettings and rental data Ensure excellent presentation of available apartments, conducting regular spot checks and liaising with cleaning teams to maintain high standards Coordinate online marketing for available apartments Compile demographic data, performance reports and market commentary Ensure all enquiries are responded to within agreed service levels Liaise with third-party agents where required Conduct regular local market rent analysis in conjunction with the General Manager Meet prospective residents, conduct viewings and negotiate rental offers Complete applicant vetting and referencing requirements Prepare new tenancy documentation in line with strict compliance procedures Compile regular lettings performance reports for client and senior stakeholder review Coordinate resident communications alongside the Resident Experience team, including social media updates Appraise apartments and recommend rental pricing for new listings and renewals Manage renewal communications and negotiations Ensure move-in packs are prepared and keys ready for new residents Contribute to creating a best-in-class resident community through events, communication and innovation Deliver ad-hoc projects as required by senior management Provide exceptional customer service to residents and prospective applicants The role holder may also be required to undertake additional duties as reasonably requested. Skills, Knowledge & Experience Proven experience conducting viewings and negotiating offers Strong interpersonal and communication skills Proactive and dynamic, with ownership of core responsibilities Ability to manage multiple priorities effectively Confident using Microsoft Office (Word, Outlook, Excel, SharePoint) Collaborative team player with a flexible and cooperative approach Strong attention to detail with ability to meet deadlines Solutions-focused, using initiative to resolve issues Ability to maintain confidentiality of business and client information Professional presentation and manner Organised, meticulous and resilient under pressure
Direct Responsibilities Rent reviews, lease renewals, service charge management, leaseholds, freehold acquisitions and disposals, dilapidations, valuations, planning applications, and tenure advice that comes from an extensive and varied portfolio. Knowledge, Skills and Experience RICS Qualified, commercially minded, adaptable, customer focused, and with good IT skills to support the task and internal reporting. The successful candidate will have a solid foundation in lease negotiations, commercial real estate operations, and financial analysis, with a focus on aligning property performance to the needs of the business. Stakeholder Relationships You will work closely with the Directors, Senior Managers, and Managers, across the business and when required appoint and manage external consultants and contractors to fulfil the services. Also working closely and supporting the wider Property Team providing commercial advice on property projects. Liaison with internal departments such as finance, legal and internal audit is required. Key Responsibilities Lease Renewals and Rent Reviews: Manage the renewal process for all leases, licences, and similar agreements. Conduct rent reviews, market comparisons and lead on commercial negotiations. Also applicable to units that have tenants or sub-tenancy arrangements. Landlord and Tenant Relations: Build and maintain strong relationships with landlords and tenants, addressing concerns, resolving issues, and communicating upcoming lease events such as renewals and rent reviews to ensure continuity. Arriva Relationships: Build and maintain good working relationships with UK leadership teams, regional teams, depot managers and central office teams. Regularly reporting with insights and recommendations to translate the UK Arriva business objectives into real estate initiatives, also reporting on rent reviews, lease renewals, and market changes. Prepare customised reports summarising changes and proposed activities. Portfolio Management: Handle the regular "churn" of lease renewals, turnovers, and occupancy transitions, ensuring seamless operations and minimal vacancy periods. Budgeting and Financial Reporting: Prepare and manage property budgets, track expenses, and generate monthly and quarterly financial reports. Report on the key property financial metrics and portfolio performance. Lease Compliance and Documentation: Ensure all leases are compliant with legal standards and company policies. Maintain accurate and up-to-date records on lease terms, conditions, and renewals. Supplier Management: Identify, engage, and manage external resource to provide advice and support. Market Analysis for Rent Strategy: Conduct ongoing market research and competitive analysis to support rent review decisions, tenant improvement negotiations, and lease structuring. Property Business Rates: Select and manage external experts to monitor and manage the business rates for all properties in the portfolio, ensuring accuracy, compliance, and the identification of opportunities for appeals or relief applications. Lease Management Expertise: Deliver results in lease renewals, rent reviews, and complex property negotiations. Financial Insight: Strong budgeting, financial analysis, and reporting capabilities to optimise portfolio performance. Market Knowledge: Deep understanding of UK property markets and trends, with the ability to integrate insights into strategic decisions. Client-Focused Communication: Excellent communication skills to manage stakeholder relationships and provide clear, actionable advice. Problem Solving and Adaptability: Proactive, resourceful, and confident in handling complex property issues independently. Organisational Excellence: Well organised, structured, capable of managing multiple transactions and regular churn, records, and property inquiries effectively. Qualifications and Experience Educated to degree level with full membership of the RICS (General Practice) with a minimum 5 years post qualification experience. Proven experience in managing estates, including disposals, leases, licences, rights of way, easements, CPO and acquisitions. Strong background in landlord and tenant work, valuations, asset management, service charges and the planning system. Competent in preparing property budgets, tracking performance metrics, and generating detailed financial and operational reports. Knowledge of UK property business rates, with the ability to select, appoint, and manage external experts to mitigate rates liabilities effectively. Skilled in tenant and landlord relationship management, ensuring effective communication and problem resolution. Excellent verbal and written communication skills for reporting insights and translating real estate activities into actionable business strategies. Capable of appointing and managing external consultants, contractors, and suppliers to deliver high-quality property services. Understanding of sustainability practices and their application in commercial property management. Additional Information Reporting to the UK Property Director, Arriva Bus. Homebased with occasional travel to UK locations (Driving licence essential)
Feb 17, 2026
Full time
Direct Responsibilities Rent reviews, lease renewals, service charge management, leaseholds, freehold acquisitions and disposals, dilapidations, valuations, planning applications, and tenure advice that comes from an extensive and varied portfolio. Knowledge, Skills and Experience RICS Qualified, commercially minded, adaptable, customer focused, and with good IT skills to support the task and internal reporting. The successful candidate will have a solid foundation in lease negotiations, commercial real estate operations, and financial analysis, with a focus on aligning property performance to the needs of the business. Stakeholder Relationships You will work closely with the Directors, Senior Managers, and Managers, across the business and when required appoint and manage external consultants and contractors to fulfil the services. Also working closely and supporting the wider Property Team providing commercial advice on property projects. Liaison with internal departments such as finance, legal and internal audit is required. Key Responsibilities Lease Renewals and Rent Reviews: Manage the renewal process for all leases, licences, and similar agreements. Conduct rent reviews, market comparisons and lead on commercial negotiations. Also applicable to units that have tenants or sub-tenancy arrangements. Landlord and Tenant Relations: Build and maintain strong relationships with landlords and tenants, addressing concerns, resolving issues, and communicating upcoming lease events such as renewals and rent reviews to ensure continuity. Arriva Relationships: Build and maintain good working relationships with UK leadership teams, regional teams, depot managers and central office teams. Regularly reporting with insights and recommendations to translate the UK Arriva business objectives into real estate initiatives, also reporting on rent reviews, lease renewals, and market changes. Prepare customised reports summarising changes and proposed activities. Portfolio Management: Handle the regular "churn" of lease renewals, turnovers, and occupancy transitions, ensuring seamless operations and minimal vacancy periods. Budgeting and Financial Reporting: Prepare and manage property budgets, track expenses, and generate monthly and quarterly financial reports. Report on the key property financial metrics and portfolio performance. Lease Compliance and Documentation: Ensure all leases are compliant with legal standards and company policies. Maintain accurate and up-to-date records on lease terms, conditions, and renewals. Supplier Management: Identify, engage, and manage external resource to provide advice and support. Market Analysis for Rent Strategy: Conduct ongoing market research and competitive analysis to support rent review decisions, tenant improvement negotiations, and lease structuring. Property Business Rates: Select and manage external experts to monitor and manage the business rates for all properties in the portfolio, ensuring accuracy, compliance, and the identification of opportunities for appeals or relief applications. Lease Management Expertise: Deliver results in lease renewals, rent reviews, and complex property negotiations. Financial Insight: Strong budgeting, financial analysis, and reporting capabilities to optimise portfolio performance. Market Knowledge: Deep understanding of UK property markets and trends, with the ability to integrate insights into strategic decisions. Client-Focused Communication: Excellent communication skills to manage stakeholder relationships and provide clear, actionable advice. Problem Solving and Adaptability: Proactive, resourceful, and confident in handling complex property issues independently. Organisational Excellence: Well organised, structured, capable of managing multiple transactions and regular churn, records, and property inquiries effectively. Qualifications and Experience Educated to degree level with full membership of the RICS (General Practice) with a minimum 5 years post qualification experience. Proven experience in managing estates, including disposals, leases, licences, rights of way, easements, CPO and acquisitions. Strong background in landlord and tenant work, valuations, asset management, service charges and the planning system. Competent in preparing property budgets, tracking performance metrics, and generating detailed financial and operational reports. Knowledge of UK property business rates, with the ability to select, appoint, and manage external experts to mitigate rates liabilities effectively. Skilled in tenant and landlord relationship management, ensuring effective communication and problem resolution. Excellent verbal and written communication skills for reporting insights and translating real estate activities into actionable business strategies. Capable of appointing and managing external consultants, contractors, and suppliers to deliver high-quality property services. Understanding of sustainability practices and their application in commercial property management. Additional Information Reporting to the UK Property Director, Arriva Bus. Homebased with occasional travel to UK locations (Driving licence essential)
Job Title: General Manager - Residential Estate (London) Location: Inner London (confidential) Salary: 55,000 DOE + up to 20% bonus Hours: 37.5 hrs/week Monday-Friday, 9:00-17:30 Reports to: Senior Management Team Team Size: 7 direct reports About the Role: We are seeking an experienced and hands-on General Manager to lead a large, heritage residential estate in London. The estate comprises over 600 homes across a vibrant community, and this role is central to delivering exceptional operational performance, resident experience, and staff leadership. You will oversee the onsite team including property, leasing, and estates staff, ensuring excellent service delivery, operational efficiency, and compliance with all health & safety and tenancy requirements. This is a rare opportunity to make a real impact on a historic estate undergoing exciting developments. Key Responsibilities: Lead and develop a team of 7 direct reports, fostering an inclusive and high-performing culture Oversee operational management, including property maintenance, service delivery, budgets, and contractor management Drive leasing, rent reviews, and arrears management while ensuring excellent resident experience Monitor commercial performance and deliver additional income streams where appropriate Liaise with residents, clients, and stakeholders to maintain strong relationships Support major onsite projects and continuous improvement initiatives Requirements: Proven experience managing property, estate, or residential operations , ideally in BTR, PBSA, or hospitality-led environments Experience leading teams of 6+ staff Strong financial and operational management skills Knowledge of tenancy types, service charges, and H&S compliance Excellent interpersonal, communication, and customer service skills Why Join: Lead a significant London estate with a mix of historic character and modern investment Opportunity to shape operations and resident experience Competitive salary and bonus, with full-time hours and strong team support
Feb 17, 2026
Full time
Job Title: General Manager - Residential Estate (London) Location: Inner London (confidential) Salary: 55,000 DOE + up to 20% bonus Hours: 37.5 hrs/week Monday-Friday, 9:00-17:30 Reports to: Senior Management Team Team Size: 7 direct reports About the Role: We are seeking an experienced and hands-on General Manager to lead a large, heritage residential estate in London. The estate comprises over 600 homes across a vibrant community, and this role is central to delivering exceptional operational performance, resident experience, and staff leadership. You will oversee the onsite team including property, leasing, and estates staff, ensuring excellent service delivery, operational efficiency, and compliance with all health & safety and tenancy requirements. This is a rare opportunity to make a real impact on a historic estate undergoing exciting developments. Key Responsibilities: Lead and develop a team of 7 direct reports, fostering an inclusive and high-performing culture Oversee operational management, including property maintenance, service delivery, budgets, and contractor management Drive leasing, rent reviews, and arrears management while ensuring excellent resident experience Monitor commercial performance and deliver additional income streams where appropriate Liaise with residents, clients, and stakeholders to maintain strong relationships Support major onsite projects and continuous improvement initiatives Requirements: Proven experience managing property, estate, or residential operations , ideally in BTR, PBSA, or hospitality-led environments Experience leading teams of 6+ staff Strong financial and operational management skills Knowledge of tenancy types, service charges, and H&S compliance Excellent interpersonal, communication, and customer service skills Why Join: Lead a significant London estate with a mix of historic character and modern investment Opportunity to shape operations and resident experience Competitive salary and bonus, with full-time hours and strong team support
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
Feb 12, 2026
Full time
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
Job Title: Lettings Manager - Exciting Opportunity in Estate Agency! Location: Market Harborough Salary: Competitive + Commission Structure Industry: Estate Agency / Property Management Are you an experienced Lettings Manager looking to take the next step in your career? We re working with a highly regarded estate agency in Market Harborough to find a talented and driven individual to lead their lettings department. If you're passionate about property and providing top-notch service to both landlords and tenants, this could be the perfect opportunity for you! About the Role: As the Lettings Manager, you will play a pivotal role in overseeing the lettings operations, managing a diverse portfolio of properties, and driving business growth in the Market Harborough area. You will lead a team of lettings negotiators while ensuring compliance, efficiency, and exceptional customer satisfaction across all aspects of the lettings process. Key Responsibilities: Manage and grow a portfolio of residential properties in Market Harborough, ensuring smooth lettings and property management processes Lead and motivate a team of lettings negotiators to meet targets and deliver results Conduct property valuations and identify opportunities for new business generation Handle tenancy applications, renewals, inspections, referencing, and all associated paperwork Ensure compliance with lettings legislation and regulations Liaise with landlords, providing expert advice, market insights, and tenancy updates Resolve any tenant or landlord issues promptly and professionally Stay up-to-date with local market trends in the Market Harborough area to ensure competitive positioning The Ideal Candidate: Proven experience as a Lettings Manager or in a senior lettings role within an estate agency In-depth knowledge of lettings legislation, property management, and compliance Strong leadership and team management skills Excellent communication, negotiation, and customer service skills Results-driven and motivated by achieving targets and driving performance Highly organised with strong attention to detail A full UK driving license (preferred) Why This Role is Perfect for You: Competitive salary with a lucrative commission structure A supportive and dynamic work environment Opportunities for career progression and professional development Be part of a well-established, reputable agency in Market Harborough with a fantastic team culture If you are an experienced Lettings Manager with a passion for property and a proven track record in lettings, we want to hear from you! This is an exciting opportunity to join a forward-thinking agency in Market Harborough and make a real impact in the property industry. How to Apply: Please submit your CV and a covering letter to (url removed) or call me on (phone number removed). INDKTT
Feb 11, 2026
Full time
Job Title: Lettings Manager - Exciting Opportunity in Estate Agency! Location: Market Harborough Salary: Competitive + Commission Structure Industry: Estate Agency / Property Management Are you an experienced Lettings Manager looking to take the next step in your career? We re working with a highly regarded estate agency in Market Harborough to find a talented and driven individual to lead their lettings department. If you're passionate about property and providing top-notch service to both landlords and tenants, this could be the perfect opportunity for you! About the Role: As the Lettings Manager, you will play a pivotal role in overseeing the lettings operations, managing a diverse portfolio of properties, and driving business growth in the Market Harborough area. You will lead a team of lettings negotiators while ensuring compliance, efficiency, and exceptional customer satisfaction across all aspects of the lettings process. Key Responsibilities: Manage and grow a portfolio of residential properties in Market Harborough, ensuring smooth lettings and property management processes Lead and motivate a team of lettings negotiators to meet targets and deliver results Conduct property valuations and identify opportunities for new business generation Handle tenancy applications, renewals, inspections, referencing, and all associated paperwork Ensure compliance with lettings legislation and regulations Liaise with landlords, providing expert advice, market insights, and tenancy updates Resolve any tenant or landlord issues promptly and professionally Stay up-to-date with local market trends in the Market Harborough area to ensure competitive positioning The Ideal Candidate: Proven experience as a Lettings Manager or in a senior lettings role within an estate agency In-depth knowledge of lettings legislation, property management, and compliance Strong leadership and team management skills Excellent communication, negotiation, and customer service skills Results-driven and motivated by achieving targets and driving performance Highly organised with strong attention to detail A full UK driving license (preferred) Why This Role is Perfect for You: Competitive salary with a lucrative commission structure A supportive and dynamic work environment Opportunities for career progression and professional development Be part of a well-established, reputable agency in Market Harborough with a fantastic team culture If you are an experienced Lettings Manager with a passion for property and a proven track record in lettings, we want to hear from you! This is an exciting opportunity to join a forward-thinking agency in Market Harborough and make a real impact in the property industry. How to Apply: Please submit your CV and a covering letter to (url removed) or call me on (phone number removed). INDKTT
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 04, 2026
Contractor
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
