2wish
Job title: Business Services Reports to: Officer Head of Finance and Business Services Salary: Starting salary of £29,500 per annum Location: Office based at our headquarters in Llantrisant, South Wales Hours: Full time 37.5 hours over 5 days Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. Aims: Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite Ensure that bereavement boxes are available at each of these hospitals Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person Provide support to individuals who witness the sudden death of a child or young person Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person To advocate and campaign on behalf of suddenly bereaved families 2wish Cymru and 2wish: 2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us. We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into phase one England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into phase two England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight. Context of role: The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration. Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately. This role will support the whole organisation in both the office setting and our remote workers across England and Wales. Key responsibilities: Business Services and Operations Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management. Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles. Manage contracts with suppliers, service providers, and facilities contractors. Staff support Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding. Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR. Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture. Coordinate staff training, mandatory learning, and policy briefings. Governance and Compliance Maintain statutory registers and ensure timely filing of required documents. Support risk management processes, including maintaining organisational risk registers. Assist with GDPR compliance, data audits, and data protection processes. Prepare policies for Board approval with the assistance of Peninsula. Leadership and People Management Act as first point of contact for basic IT and systems issues, escalating when necessary. Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage. Project manage the development of NOVA our CRM system. Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements. Issue IT equipment required for work to all new employees and maintain asset register. Ensuring Cyber Security essentials is complete working with IT consultant ITCS. Facilities and Office Management Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England. Manage health & safety processes including risk assessments, incident logs, and mandatory checks. Monitor office supplies, equipment maintenance, and procurement. Administration and Organisational Support Provide administrative support to the Senior Leadership Team where required. Maintain central records, filing systems, and registers to a high standard both electronically and paper based. General: To be responsible for organising own work agenda, time management and administration. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate. To attend weekend and evening community events in support of the charity as necessary. Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role. It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check. Additional benefits for our employees: An Employee Assistance Programme, including wellbeing support Free parking on 2wish premises Free branded 2wish clothing An extra annual leave day on your birthday Incremental increase in holiday entitlement based on length of service Paid sick leave Discounts for personal purchases on 2wish Merchandise Discounted tickets to UK 2wish events for staff and family Extra holiday entitlement when taking part in 2wish overseas events Company mobile phone for performance of duties Tools/equipment required for the performance of duties Reimbursement of work expenses Bright Exchange employee discounts Auto-enrolment into company contributory pension scheme after 3 months service How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email. Closing date: Friday 3rd April 2026 Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
Job title: Business Services Reports to: Officer Head of Finance and Business Services Salary: Starting salary of £29,500 per annum Location: Office based at our headquarters in Llantrisant, South Wales Hours: Full time 37.5 hours over 5 days Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. Aims: Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite Ensure that bereavement boxes are available at each of these hospitals Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person Provide support to individuals who witness the sudden death of a child or young person Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person To advocate and campaign on behalf of suddenly bereaved families 2wish Cymru and 2wish: 2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us. We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into phase one England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into phase two England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight. Context of role: The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration. Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately. This role will support the whole organisation in both the office setting and our remote workers across England and Wales. Key responsibilities: Business Services and Operations Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management. Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles. Manage contracts with suppliers, service providers, and facilities contractors. Staff support Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding. Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR. Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture. Coordinate staff training, mandatory learning, and policy briefings. Governance and Compliance Maintain statutory registers and ensure timely filing of required documents. Support risk management processes, including maintaining organisational risk registers. Assist with GDPR compliance, data audits, and data protection processes. Prepare policies for Board approval with the assistance of Peninsula. Leadership and People Management Act as first point of contact for basic IT and systems issues, escalating when necessary. Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage. Project manage the development of NOVA our CRM system. Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements. Issue IT equipment required for work to all new employees and maintain asset register. Ensuring Cyber Security essentials is complete working with IT consultant ITCS. Facilities and Office Management Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England. Manage health & safety processes including risk assessments, incident logs, and mandatory checks. Monitor office supplies, equipment maintenance, and procurement. Administration and Organisational Support Provide administrative support to the Senior Leadership Team where required. Maintain central records, filing systems, and registers to a high standard both electronically and paper based. General: To be responsible for organising own work agenda, time management and administration. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate. To attend weekend and evening community events in support of the charity as necessary. Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role. It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check. Additional benefits for our employees: An Employee Assistance Programme, including wellbeing support Free parking on 2wish premises Free branded 2wish clothing An extra annual leave day on your birthday Incremental increase in holiday entitlement based on length of service Paid sick leave Discounts for personal purchases on 2wish Merchandise Discounted tickets to UK 2wish events for staff and family Extra holiday entitlement when taking part in 2wish overseas events Company mobile phone for performance of duties Tools/equipment required for the performance of duties Reimbursement of work expenses Bright Exchange employee discounts Auto-enrolment into company contributory pension scheme after 3 months service How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email. Closing date: Friday 3rd April 2026 Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
2wish
Job title: Head of Finance & Business Services Reports to: Director of Operations Salary: In the region of £39,000. Flexible based on experience and qualifications Location: Hybrid Hours: Full time 37.5 hours over 5 days Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. Aims: Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite Ensure that bereavement boxes are available at each of these hospitals Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person Provide support to individuals who witness the sudden death of a child or young person Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person To advocate and campaign on behalf of suddenly bereaved families 2wish Cymru and 2wish: 2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us. We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into phase one England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into phase two England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight. Context of role: The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient. This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly. Line management responsibilities, including Business Services Officer and Finance and Administration Officer. Key responsibilities: Strategic Leadership Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance. Lead on the development and implementation of long-term financial plans, budgets, and business services strategies. Contribute to organisational planning, change management, and culture-building across the charity. Financial Management Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow. Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks. Lead on financial risk management, reserve s policy, investment planning, and financial controls. Oversee payroll, pension administration, procurement, and contract management. Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders. Business Services Oversight Lead and develop the business services function, which include IT, facilities, data protection and health & safety. Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants. Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS. Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships. Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer. Leadership and People Management Provide inspirational leadership to finance and business services staff. Support a culture of accountability, continuous improvement, compassion, and teamwork. Champion organisational values, equity, diversity, and inclusion in all areas of operations General: To be responsible for organising own work agenda, time management and administration. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate. To attend weekend and evening community events in support of the charity as necessary. Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role. It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check. Person specification: Essential Fully or part qualified in accountancy or qualified by experience (QBE). Proven financial leadership experience within the third sector or a, challenging values-driven organisation. Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting. Experience of managing governance, risk, compliance, and business administrative functions. Excellent communication, interpersonal, and relationship building skills. Ability to work collaboratively whilst providing strong challenge and professional insight. Demonstrable commitment to the mission and values of 2wish. Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations. Desirable Experience supporting or working alongside a Board of Trustees. Experience leading digital transformation or implementing new systems. Understanding bereavement-support environments What we do for you: Contract type: Permanent Hours: Normal office hours are 9am 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable. Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions employer 3% and employee 5%). Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s. Additional benefits for our employees: An Employee Assistance Programme, including wellbeing support Free parking on 2wish premises Free branded 2wish clothing An extra annual leave day on your birthday Incremental increase in holiday entitlement based on length of service Paid sick leave Discounts for personal purchases on 2wish Merchandise Discounted tickets to UK 2wish events for staff and family Extra holiday entitlement when taking part in 2wish overseas events Company mobile phone for performance of duties Tools/equipment required for the performance of duties Reimbursement of work expenses Bright Exchange employee discounts Auto-enrolment into company contributory pension scheme after 3 months service How to apply: Please return a CV and covering letter, or a CV and two-minute video,. Closing date: Friday 3rd April 2026 Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
Job title: Head of Finance & Business Services Reports to: Director of Operations Salary: In the region of £39,000. Flexible based on experience and qualifications Location: Hybrid Hours: Full time 37.5 hours over 5 days Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. Aims: Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite Ensure that bereavement boxes are available at each of these hospitals Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person Provide support to individuals who witness the sudden death of a child or young person Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person To advocate and campaign on behalf of suddenly bereaved families 2wish Cymru and 2wish: 2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us. We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into phase one England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into phase two England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight. Context of role: The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient. This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly. Line management responsibilities, including Business Services Officer and Finance and Administration Officer. Key responsibilities: Strategic Leadership Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance. Lead on the development and implementation of long-term financial plans, budgets, and business services strategies. Contribute to organisational planning, change management, and culture-building across the charity. Financial Management Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow. Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks. Lead on financial risk management, reserve s policy, investment planning, and financial controls. Oversee payroll, pension administration, procurement, and contract management. Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders. Business Services Oversight Lead and develop the business services function, which include IT, facilities, data protection and health & safety. Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants. Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS. Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships. Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer. Leadership and People Management Provide inspirational leadership to finance and business services staff. Support a culture of accountability, continuous improvement, compassion, and teamwork. Champion organisational values, equity, diversity, and inclusion in all areas of operations General: To be responsible for organising own work agenda, time management and administration. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate. To attend weekend and evening community events in support of the charity as necessary. Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role. It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check. Person specification: Essential Fully or part qualified in accountancy or qualified by experience (QBE). Proven financial leadership experience within the third sector or a, challenging values-driven organisation. Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting. Experience of managing governance, risk, compliance, and business administrative functions. Excellent communication, interpersonal, and relationship building skills. Ability to work collaboratively whilst providing strong challenge and professional insight. Demonstrable commitment to the mission and values of 2wish. Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations. Desirable Experience supporting or working alongside a Board of Trustees. Experience leading digital transformation or implementing new systems. Understanding bereavement-support environments What we do for you: Contract type: Permanent Hours: Normal office hours are 9am 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable. Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions employer 3% and employee 5%). Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s. Additional benefits for our employees: An Employee Assistance Programme, including wellbeing support Free parking on 2wish premises Free branded 2wish clothing An extra annual leave day on your birthday Incremental increase in holiday entitlement based on length of service Paid sick leave Discounts for personal purchases on 2wish Merchandise Discounted tickets to UK 2wish events for staff and family Extra holiday entitlement when taking part in 2wish overseas events Company mobile phone for performance of duties Tools/equipment required for the performance of duties Reimbursement of work expenses Bright Exchange employee discounts Auto-enrolment into company contributory pension scheme after 3 months service How to apply: Please return a CV and covering letter, or a CV and two-minute video,. Closing date: Friday 3rd April 2026 Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
