Role Purpose A vacancy has arisen as Team Leader within the Global Finance Systems department.The successful candidate will manage and lead a team of Finance Support Analysts.The Finance Systems team leader will assess performance, manage workloads, manage training requirements, to motivate and assist. The individuals will act as subject matter expert and champion knowledge sharing of that throughout the Global Finance Systems department and beyond.The team's primary focus is the firm's practice management system (PMS) Elite 3e, time recording system Intapp Time Cloud, expense recording system Emburse (formerly Chrome River Expense), and reporting systems (including Workday Adaptive Planning) for which it operates a helpdesk supporting back office operational users through to fee earners on a worldwide basis, offering advice, support and solutions to queries.The team also support on analysing and delivering technical changes to the business, ranging from minor application changes to more substantial projects such as core application upgrades or implementations. They may also be required to act as Finance Systems SMEs contributing to the Firm's other strategic initiatives.The Finance Systems team leader will manage the day to day running of this helpdesk, organising the team and escalating concerns and issues to the Finance Systems Manager. Key Responsibilities and Deliverables Manage a team of analysts providing support to a variety of user issues via email, ServiceNow, visit or phone call, providing solutions and escalating where required to provide an effective and intelligent helpdesk facility, delivering high service levels at all times. Provide encouragement and leadership to a junior team, including communication of team goals and identifying areas for new training or skill checks. Administer the call logging and change control system and ensure that knowledge is documented and spread amongst the team. Manage the flow of day-to-day workload and operations and ensure that the team and the helpdesk adhere to the consistently high standards expected at Freshfields. Assist management with recruitment and new team member training. Communication of deadlines and KPIs to team members. Help to develop processes to ensure firm policies and governance are adhered to, critique existing processes with a view to continuously improve these. Conduct team meetings to ensure the team is kept up to date on the wider picture and performs as a cohesive unit. Generate and share comprehensive and detailed reports about team performance, objectives, deadlines and ticket handling statistics. Provide quality customer service, including interacting with customers, answering customer queries and effectively handling customer complaints. Provide ad-hoc business, technical and analytical help to users of the finance systems. Act as intermediary between the finance support and IT technical support, providing technical and process advice with regards to all the global and UK-based finance support IT systems. Liaise directly with the PMS third party suppliers documenting and implementing fixes as appropriate. Aid in the implementation of new upgrades, functionality, and system wide changes, from a finance support perspective. Work closely with the development teams and third-party providers, feeding back issues and defects discovered through testing and coordinating their resolution. Contributing to, and participating in, the build and release management process with development teams. Providing immediate solutions to user issues and escalating complex queries to the rest of the team. Aiding in the design, testing and rollout of new reports, systems and interfaces. Involvement in other related projects that the wider team are undertaking. Key Requirements Essential Financial skills including: Experience of financial systems administration of a Legal Practice Management System, preferably Elite 3e. Understanding of the finance functions processes and revenue recording systems Proven ability to comprehend financial terminology Previous experience of management information systems Ability to investigate and explain the causality of figures reported.Systems skills including Knowledge of SQL and the ability to combine results with other sources. Advanced level Excel (pivot tables, vlookups, complex formulae). Intimate knowledge of technical aspects of a practice management system Be able to communicate confidently with internal IT and external suppliers on technical issues. Experience of Elite 3e Practice Management Systems.People Management Skills Ability to inspire and guide team members towards achieving strategic goals and fostering a culture of excellence. Experience in setting performance standards, providing constructive feedback, and conducting performance reviews to drive continuous improvement. Commitment to mentoring and developing team members' skills through training, coaching, and career development opportunities.Task Management & Presentation Skills Good listening skills, empathy, and a structured, open minded approach to solving problems. Self-motivated with the ability, and resilience, to drive projects to their completion. Ability to operate autonomously throughout the project life cycle through to delivery. Enthusiastic and focused. Ability to prioritise and work to tight deadlines. Ability to multitask and manage multiple projects. Confident, able to lead meetings and projects. Excellent oral and written communication skills, with confidence and ability to deal with partners, senior lawyers and staff at all levels. The ability to simplify explanations and inspire confidence. Proven organisational skills and attention to detail. A flexible attitude to tasks and to clients. Experience of working in a legal or professional services firm. Team player - reliable, flexible and willing to help. Strong analytical capability able to rapidly understand the root cause of issues to resolve. Desirable Project management skills, Business Analysis skills, Knowledge of servers and database structures. Previous use of an OLAP analysis tool along the lines of Power BI. Accounting training or qualification is advantageous. Freshfields Overview Freshfields is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below: we show respect to everyone we are there for one another we are open with each other we are positive role modelsWe think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve
Dec 16, 2025
Full time
Role Purpose A vacancy has arisen as Team Leader within the Global Finance Systems department.The successful candidate will manage and lead a team of Finance Support Analysts.The Finance Systems team leader will assess performance, manage workloads, manage training requirements, to motivate and assist. The individuals will act as subject matter expert and champion knowledge sharing of that throughout the Global Finance Systems department and beyond.The team's primary focus is the firm's practice management system (PMS) Elite 3e, time recording system Intapp Time Cloud, expense recording system Emburse (formerly Chrome River Expense), and reporting systems (including Workday Adaptive Planning) for which it operates a helpdesk supporting back office operational users through to fee earners on a worldwide basis, offering advice, support and solutions to queries.The team also support on analysing and delivering technical changes to the business, ranging from minor application changes to more substantial projects such as core application upgrades or implementations. They may also be required to act as Finance Systems SMEs contributing to the Firm's other strategic initiatives.The Finance Systems team leader will manage the day to day running of this helpdesk, organising the team and escalating concerns and issues to the Finance Systems Manager. Key Responsibilities and Deliverables Manage a team of analysts providing support to a variety of user issues via email, ServiceNow, visit or phone call, providing solutions and escalating where required to provide an effective and intelligent helpdesk facility, delivering high service levels at all times. Provide encouragement and leadership to a junior team, including communication of team goals and identifying areas for new training or skill checks. Administer the call logging and change control system and ensure that knowledge is documented and spread amongst the team. Manage the flow of day-to-day workload and operations and ensure that the team and the helpdesk adhere to the consistently high standards expected at Freshfields. Assist management with recruitment and new team member training. Communication of deadlines and KPIs to team members. Help to develop processes to ensure firm policies and governance are adhered to, critique existing processes with a view to continuously improve these. Conduct team meetings to ensure the team is kept up to date on the wider picture and performs as a cohesive unit. Generate and share comprehensive and detailed reports about team performance, objectives, deadlines and ticket handling statistics. Provide quality customer service, including interacting with customers, answering customer queries and effectively handling customer complaints. Provide ad-hoc business, technical and analytical help to users of the finance systems. Act as intermediary between the finance support and IT technical support, providing technical and process advice with regards to all the global and UK-based finance support IT systems. Liaise directly with the PMS third party suppliers documenting and implementing fixes as appropriate. Aid in the implementation of new upgrades, functionality, and system wide changes, from a finance support perspective. Work closely with the development teams and third-party providers, feeding back issues and defects discovered through testing and coordinating their resolution. Contributing to, and participating in, the build and release management process with development teams. Providing immediate solutions to user issues and escalating complex queries to the rest of the team. Aiding in the design, testing and rollout of new reports, systems and interfaces. Involvement in other related projects that the wider team are undertaking. Key Requirements Essential Financial skills including: Experience of financial systems administration of a Legal Practice Management System, preferably Elite 3e. Understanding of the finance functions processes and revenue recording systems Proven ability to comprehend financial terminology Previous experience of management information systems Ability to investigate and explain the causality of figures reported.Systems skills including Knowledge of SQL and the ability to combine results with other sources. Advanced level Excel (pivot tables, vlookups, complex formulae). Intimate knowledge of technical aspects of a practice management system Be able to communicate confidently with internal IT and external suppliers on technical issues. Experience of Elite 3e Practice Management Systems.People Management Skills Ability to inspire and guide team members towards achieving strategic goals and fostering a culture of excellence. Experience in setting performance standards, providing constructive feedback, and conducting performance reviews to drive continuous improvement. Commitment to mentoring and developing team members' skills through training, coaching, and career development opportunities.Task Management & Presentation Skills Good listening skills, empathy, and a structured, open minded approach to solving problems. Self-motivated with the ability, and resilience, to drive projects to their completion. Ability to operate autonomously throughout the project life cycle through to delivery. Enthusiastic and focused. Ability to prioritise and work to tight deadlines. Ability to multitask and manage multiple projects. Confident, able to lead meetings and projects. Excellent oral and written communication skills, with confidence and ability to deal with partners, senior lawyers and staff at all levels. The ability to simplify explanations and inspire confidence. Proven organisational skills and attention to detail. A flexible attitude to tasks and to clients. Experience of working in a legal or professional services firm. Team player - reliable, flexible and willing to help. Strong analytical capability able to rapidly understand the root cause of issues to resolve. Desirable Project management skills, Business Analysis skills, Knowledge of servers and database structures. Previous use of an OLAP analysis tool along the lines of Power BI. Accounting training or qualification is advantageous. Freshfields Overview Freshfields is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below: we show respect to everyone we are there for one another we are open with each other we are positive role modelsWe think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Do you have 7+ years of experience working as a fullstack software engineer? Select Please email me about future job openings Select Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select
Dec 16, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Do you have 7+ years of experience working as a fullstack software engineer? Select Please email me about future job openings Select Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage
Dec 15, 2025
Full time
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle Customer Success Services? Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology. Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required. Lifecycle management As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's. What you'll do As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post sales technical and functional customer issues directly with customers. A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on site customer visits. The background you should have for this job 3 5+ years experience with Oracle Cloud SaaS Payroll Hands on experience in supporting/integrating and extending Oracle SaaS Payroll Full understanding of UK payroll and absence legislation Expertise in configuring and optimizing applications, and understanding of performance tuning techniques Experience applying and testing of Oracle Updates Strong experience in proving support, configuration and extension services activities to UK Govt/Commercial clients. Excellent spoken and written English language communication skills. Ability to work with multiple teams to address client needs. Demonstrated self initiative and ability to work independently and unsupervised. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Willingness to undergo UK Government SC security clearance This role requires UK Personnel meeting minimum requirements. Detailed below. UK Nationals who are eligible to support UK Government Environments can only apply for this role. UK Nationals are individuals who hold at least one of the following government issued documents. 1. Valid UK Passport. 2. UK Birth Certificate. 3. UK Naturalization Certificate We also use Fusion SaaS (All) Cx Cloud EPM Cloud / On Prem At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.
Dec 11, 2025
Full time
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle Customer Success Services? Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology. Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required. Lifecycle management As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's. What you'll do As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post sales technical and functional customer issues directly with customers. A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on site customer visits. The background you should have for this job 3 5+ years experience with Oracle Cloud SaaS Payroll Hands on experience in supporting/integrating and extending Oracle SaaS Payroll Full understanding of UK payroll and absence legislation Expertise in configuring and optimizing applications, and understanding of performance tuning techniques Experience applying and testing of Oracle Updates Strong experience in proving support, configuration and extension services activities to UK Govt/Commercial clients. Excellent spoken and written English language communication skills. Ability to work with multiple teams to address client needs. Demonstrated self initiative and ability to work independently and unsupervised. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Willingness to undergo UK Government SC security clearance This role requires UK Personnel meeting minimum requirements. Detailed below. UK Nationals who are eligible to support UK Government Environments can only apply for this role. UK Nationals are individuals who hold at least one of the following government issued documents. 1. Valid UK Passport. 2. UK Birth Certificate. 3. UK Naturalization Certificate We also use Fusion SaaS (All) Cx Cloud EPM Cloud / On Prem At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We are currently seeking an experienced individual to join this team in the role of Quantitative Analyst. One of the major benefits within this role is its cross-asset nature, allowing you to work on maintaining, implementing, and developing quantitative methodologies for fair value and prudent valuation. The role involves delivering projects on behalf of Product Control (PC) Analytics, which is a global function with representation in major financial hubs like London, Paris, Krakow, and Bangalore. Additionally, the role offers the opportunity to contribute to the development of a robust framework using C++ and Python, ensuring derivatives pricing is at market standards and compliant with regulatory rules. This position also emphasises collaboration across diverse teams and locations, enhancing both technical and interpersonal skills. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. Responsibilities Development and Enhancement: Work on developing and enhancing methodologies and infrastructure within the Fair Value Adjustments space, contributing to the Analytics C++ and Python Libraries. Regulatory Compliance: Collaborate with other teams within Global PC Analytics, such as Stress Test, to ensure that the infrastructure satisfies all regulatory requirements. Best Practices and Controls: Enhance controls and enforce a testing culture and coding best practices within the team, ensuring compliance with the Finance Instruction Manual (FIM) model development standard and governance policy. Stakeholder Engagement: Participate and present in regular stakeholder sessions with teams such as Product Control, Development, Market Risk, and Front Office to stay updated on ongoing projects and deliverables. Collaboration and Communication: Collaborate efficiently with a diverse team across different locations and communicate transparently with management, respecting HSBC's values by seeking different perspectives and collaborating across boundaries. Qualifications Theoretical Quantitative Finance background such as a Master's or PhD in Quantitative Finance or within a numerical subject such as Mathematics, Physics, Engineering or equivalent. Demonstrable experience with coding on Python or C++ is essential. Knowledge and experience of financial products, particularly in one asset class, such as Rates, Credit, FX, or Equities. Familiarity with Valuation Adjustments (XVA), Funding, and Liquidity is advantageous. Experience of building and maintaining strong relationships with senior stakeholders (all levels of seniority, businesses, and geographies). The base location for this role will be London and with a hybrid working pattern. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 10, 2025
Full time
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We are currently seeking an experienced individual to join this team in the role of Quantitative Analyst. One of the major benefits within this role is its cross-asset nature, allowing you to work on maintaining, implementing, and developing quantitative methodologies for fair value and prudent valuation. The role involves delivering projects on behalf of Product Control (PC) Analytics, which is a global function with representation in major financial hubs like London, Paris, Krakow, and Bangalore. Additionally, the role offers the opportunity to contribute to the development of a robust framework using C++ and Python, ensuring derivatives pricing is at market standards and compliant with regulatory rules. This position also emphasises collaboration across diverse teams and locations, enhancing both technical and interpersonal skills. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. Responsibilities Development and Enhancement: Work on developing and enhancing methodologies and infrastructure within the Fair Value Adjustments space, contributing to the Analytics C++ and Python Libraries. Regulatory Compliance: Collaborate with other teams within Global PC Analytics, such as Stress Test, to ensure that the infrastructure satisfies all regulatory requirements. Best Practices and Controls: Enhance controls and enforce a testing culture and coding best practices within the team, ensuring compliance with the Finance Instruction Manual (FIM) model development standard and governance policy. Stakeholder Engagement: Participate and present in regular stakeholder sessions with teams such as Product Control, Development, Market Risk, and Front Office to stay updated on ongoing projects and deliverables. Collaboration and Communication: Collaborate efficiently with a diverse team across different locations and communicate transparently with management, respecting HSBC's values by seeking different perspectives and collaborating across boundaries. Qualifications Theoretical Quantitative Finance background such as a Master's or PhD in Quantitative Finance or within a numerical subject such as Mathematics, Physics, Engineering or equivalent. Demonstrable experience with coding on Python or C++ is essential. Knowledge and experience of financial products, particularly in one asset class, such as Rates, Credit, FX, or Equities. Familiarity with Valuation Adjustments (XVA), Funding, and Liquidity is advantageous. Experience of building and maintaining strong relationships with senior stakeholders (all levels of seniority, businesses, and geographies). The base location for this role will be London and with a hybrid working pattern. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 09, 2025
Full time
Senior Research Manager London (with hybrid working opportunities) The Organisation Our client is focused on supporting education to break down barriers between student success and finance. They support the education sector through research and working within schools to drive initiatives that directly support learners. They are now looking for a Senior Research Manager to join them on a full-time, permanent basis. The Benefits - Salary of £51,750 per annum - Flexible working opportunities - 27 days' holiday a year (plus 8 bank holidays including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme to help you deal with any personal and professional problems This is a fantastic opportunity for an experienced research manager with expertise in managing and producing evidence synthesis outputs to join a respected and mission-driven organisation. So, if you are ready to play a key role in improving outcomes for families, our client would love to hear from you. The Role As a Senior Research Manager, you will lead and manage responsive projects that support policymaking, practice, and our client's strategic priorities. Specifically, you will drive forward innovative project approaches, piloting new methods, exploring the potential of AI supported practices, and helping shape mechanisms such as a helpdesk function that make high-quality evidence accessible when policymakers and practitioners need it most. At the same time, you will embed evidence-focused practices into wider policy reforms, ensuring that the latest insights are reflected in government-supported professional development and other national initiatives. Additionally, you will: - Line manage Research Managers within the team - Oversee the annual plan to ensure evidence synthesis outputs keep progressing - Represent our client's team at events - Identify future innovations that could support wider bodies of work About You To be considered as the Senior Research Manager, you will need: - Direct experience producing evidence synthesis outputs aimed at practice or policymaking - Demonstrable experience across all stages of a systematic review process - Experience working across teams and managing external stakeholders to deliver high-quality outputs - A genuine interest in education and commitment to our mission - Excellent communication skills All staff are subject to a check by the Disclosure and Barring Service (DBS). The level of check which will apply shall be a "Basic" level check. The closing date for this role is the 22nd December 2025 (23:59 GMT or BST), with first round interviews held on the 13th January 2026, and second round interviews hold the w/c 19th January 2026. Other organisations may call this role Evidence Synthesis Manager, Systematic Review Lead, Education Evidence Manager, Senior Researcher, or Senior Evidence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to apply your expertise to a Senior Research Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Fund Services provides Investment Administration and Performance Consultancy services to Investment Managers and Pension Funds worldwide, including potential services to other parts of the HSBC Group. Fund Services intends to set new quality standards in a competitive environment, to help attract and retain a blue chip client base. Operations Analyst - Fund Accounting The primary purpose of this role is to oversee, facilitate and drive the end to end delivery of first class Fund Administration and Reporting services to a Tier 1 UK Securities Services client. The role requires proactive management of all operational performance, metrics and qualitative measures, and requires the incumbent to be proactive in providing operational support to clients. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Support Client Pod leads and peers in the execution of activities that safeguard continuous high standards of client service and deliver Represent operations at client service and SLA reviews whilst managing material reconciliation breaks and any incidents Be responsible for escalation management, either internal or external and provide operational and technical SME knowledge to internal stakeholders and external stakeholders including clients and auditors Act as the gatekeeper for client change requests, ensuring client solutions are appropriate and that delivery / implementation is executed on a controlled and complete basis Play a lead role in ensuring that emerging HSBC systems and 'tooling' are adopted on a controlled basis, and value is optimised in an evolving and improving client proposition To be successful in this role you should meet the following requirements: A relevant accounting qualification or someone who is working towards this, in addition to client facing expertise is paramount Proven background in the securities services industry with experience of dealing directly with external clients and third parties. Thorough knowledge of any disciplines within Fund Administration or Middle Office in addition to statutory reporting experience is essential Ability to build and maintain good working relationships with colleagues and to communicate effectively in writing and verbally. Able to plan and organise workload to meet deadlines, taking into account relative priorities This role is based in Edinburgh Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 09, 2025
Full time
Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Fund Services provides Investment Administration and Performance Consultancy services to Investment Managers and Pension Funds worldwide, including potential services to other parts of the HSBC Group. Fund Services intends to set new quality standards in a competitive environment, to help attract and retain a blue chip client base. Operations Analyst - Fund Accounting The primary purpose of this role is to oversee, facilitate and drive the end to end delivery of first class Fund Administration and Reporting services to a Tier 1 UK Securities Services client. The role requires proactive management of all operational performance, metrics and qualitative measures, and requires the incumbent to be proactive in providing operational support to clients. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Support Client Pod leads and peers in the execution of activities that safeguard continuous high standards of client service and deliver Represent operations at client service and SLA reviews whilst managing material reconciliation breaks and any incidents Be responsible for escalation management, either internal or external and provide operational and technical SME knowledge to internal stakeholders and external stakeholders including clients and auditors Act as the gatekeeper for client change requests, ensuring client solutions are appropriate and that delivery / implementation is executed on a controlled and complete basis Play a lead role in ensuring that emerging HSBC systems and 'tooling' are adopted on a controlled basis, and value is optimised in an evolving and improving client proposition To be successful in this role you should meet the following requirements: A relevant accounting qualification or someone who is working towards this, in addition to client facing expertise is paramount Proven background in the securities services industry with experience of dealing directly with external clients and third parties. Thorough knowledge of any disciplines within Fund Administration or Middle Office in addition to statutory reporting experience is essential Ability to build and maintain good working relationships with colleagues and to communicate effectively in writing and verbally. Able to plan and organise workload to meet deadlines, taking into account relative priorities This role is based in Edinburgh Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage JBRP1_UKTJ
Dec 06, 2025
Full time
Role Summary As Senior Property Operations Analyst, you'll sit at the heart of a growing international real estate business. You'll enhance financial processes, strengthen reporting, support Yardi users, and drive consistency across property operations. Expect autonomy, visibility with senior stakeholders, and the chance to influence how financial and operational workflows run across a major commercial portfolio. Role Responsibilities Create and enhance policy, process and training documentation for accounts receivable and wider financial processes. Develop and improve control reporting to identify system/process enhancements and training needs. Lead periodic control reporting from creation through to delivery to key stakeholders, including senior management. Provide functional helpdesk support on Yardi for asset management and property management teams. Act as the SME for financial property management processes, ensuring both technical understanding and practical day-to-day application. Role Requirements 5+ years' commercial real estate experience in an analytical or financial operations role. Experience in accounts receivable or financial accounting, with the ability to gather requirements and produce process documentation. Strong Yardi Voyager experience and advanced Excel skills, with Power BI exposure an advantage JBRP1_UKTJ
