Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Permanent, Shift Based - 4 on 4 off, rotating Days 06:00-18:00 & Nights 18:00-06:00 What you become part of: Coca-Cola European Partners are looking for an established shift manager to manage and organise a large and complex FMCG warehouse operation. Reporting directly to the Distribution GM you will be responsible for the full range of product movements from receipt through to picking, completion of customer deliveries and outgoing inter branch transfers. This is an exciting opportunity for someone to join a fast-moving and professional Warehousing and Distribution environment and to perform a varied role which takes in traditional elements of FLT pallet-handling and combines it with the opportunity to also learn and practise elements of other support functions as well. This is an interesting, challenging and rewarding role well-suited to those who wish to improve their knowledge and skill-base. What to expect: You will have the ability to deliver world class customer service. This will be done by leading, supporting, coaching and developing a team of frontline managers in a challenging environment whilst demonstrating a strong ability to drive operational compliance to process, strong decision making skills and the ability to lead the team effectively under pressure from multiple areas of the business with safety as the highest priority. As the most senior person on shift a significant portion of your time you will be accountable for a variety of business metrics including safety, engagement, cost, process and service with a very clear expectation for delivering year on year improvements in all of these areas and more. Responsibilities include: Conduct start of shift briefs for colleagues Lead and deliver the periodic update to all colleagues on shift Ensure the 12 week labour forecasting plan for Distribution is aligned to the Distribution Budgetary Slot Remit Management of timekeeping and attendance through Kronos for direct reports Accountability of MHE costs and process YTD and use data metrics /analytics to trigger RCA to drive improvements. MHE Investigations Lead the 2 hourly S.I.C. delivering the 'Why' and the 'How' Coaching your team Lead the GB Network operational morning call for the site and deliver the operational status every morning Brief overview of the last 24 hours and view into next 24 hours. Record & Review of outstanding actions & ongoing situations. Lead Agency Meeting and assess performance vs relevant SLA agreement Ensuring all essential KPI input for shift performance are accurately enter on Planning Tool to demonstrate the relevant data YTD Skills & Essentials: High Health & Safety standards aligned to an ever evolving environment and is able to demonstrate past achievements Team Management and the ability to engage with the team demonstrating one of CCEP's critical philosophies Proven track record for succession planning and performance management Strong record of process compliance and improvement Ability to develop your direct reports with coaching style aligned to a live operation and deliver performance improvement through wider team members Experience in a leadership role Can comprehend change management and lead change initiatives Project delivery and implementation whilst influencing key stakeholders (once trained in operational rules and routine) Acceptance of accountability for long term, sustained performance improvement The ability to work under pressure whilst managing multiple timed targets simultaneously You will maintain high standards of customer service, for internal customers (e.g. manufacturing), external customers (e.g. retailers) and communicate these values to your team Experience of working within an unionised environment We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Mar 03, 2026
Full time
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Permanent, Shift Based - 4 on 4 off, rotating Days 06:00-18:00 & Nights 18:00-06:00 What you become part of: Coca-Cola European Partners are looking for an established shift manager to manage and organise a large and complex FMCG warehouse operation. Reporting directly to the Distribution GM you will be responsible for the full range of product movements from receipt through to picking, completion of customer deliveries and outgoing inter branch transfers. This is an exciting opportunity for someone to join a fast-moving and professional Warehousing and Distribution environment and to perform a varied role which takes in traditional elements of FLT pallet-handling and combines it with the opportunity to also learn and practise elements of other support functions as well. This is an interesting, challenging and rewarding role well-suited to those who wish to improve their knowledge and skill-base. What to expect: You will have the ability to deliver world class customer service. This will be done by leading, supporting, coaching and developing a team of frontline managers in a challenging environment whilst demonstrating a strong ability to drive operational compliance to process, strong decision making skills and the ability to lead the team effectively under pressure from multiple areas of the business with safety as the highest priority. As the most senior person on shift a significant portion of your time you will be accountable for a variety of business metrics including safety, engagement, cost, process and service with a very clear expectation for delivering year on year improvements in all of these areas and more. Responsibilities include: Conduct start of shift briefs for colleagues Lead and deliver the periodic update to all colleagues on shift Ensure the 12 week labour forecasting plan for Distribution is aligned to the Distribution Budgetary Slot Remit Management of timekeeping and attendance through Kronos for direct reports Accountability of MHE costs and process YTD and use data metrics /analytics to trigger RCA to drive improvements. MHE Investigations Lead the 2 hourly S.I.C. delivering the 'Why' and the 'How' Coaching your team Lead the GB Network operational morning call for the site and deliver the operational status every morning Brief overview of the last 24 hours and view into next 24 hours. Record & Review of outstanding actions & ongoing situations. Lead Agency Meeting and assess performance vs relevant SLA agreement Ensuring all essential KPI input for shift performance are accurately enter on Planning Tool to demonstrate the relevant data YTD Skills & Essentials: High Health & Safety standards aligned to an ever evolving environment and is able to demonstrate past achievements Team Management and the ability to engage with the team demonstrating one of CCEP's critical philosophies Proven track record for succession planning and performance management Strong record of process compliance and improvement Ability to develop your direct reports with coaching style aligned to a live operation and deliver performance improvement through wider team members Experience in a leadership role Can comprehend change management and lead change initiatives Project delivery and implementation whilst influencing key stakeholders (once trained in operational rules and routine) Acceptance of accountability for long term, sustained performance improvement The ability to work under pressure whilst managing multiple timed targets simultaneously You will maintain high standards of customer service, for internal customers (e.g. manufacturing), external customers (e.g. retailers) and communicate these values to your team Experience of working within an unionised environment We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Bath and Body Works Store Manager - BBW Liverpool One (N112965) Job ID N112965 Team Retail Location Liverpool Contract Type Perm Job Schedule Full time Salary from £32,528 Posting Date 28/02/2026 Apply Before 14/03/2026 SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 08:45 - 17:15; Tue 11:45 - 20:15; Thu 11:45 - 20:15; Fri 08:45 - 17:15; Sat 08:45 - 17:15 Bath & Body Works is a global leader in body care and home fragrances. We are looking for exceptional people to join the team and play a pivotal role in our continued growth journey. To be an effective Store Manager, you will maximise fragrance and skincare sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in providing leadership, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Bath & Body Works Store Manager you will: Provide leadership and inspire your team to be their best Provide an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Be responsible for the Bath & Body Works experience in store, which will include the team passionately advising and selling products whilst being an ambassador for the brand and maintaining the Bath & Body Works space Take full accountability for the store meeting all legal and compliance requirements Demonstrate a hands on approach for all operational and commercial activities alongside the team Form part of an area team reporting to the Area Manager, playing a part in the growth and success of the brand by identifying opportunities and adding value Show resilience during periods of change and generate ideas to solve problems and drive results Ensure communication is up to date and accurate at all times in order to meet business needs About You We're looking for someone who: Is passionate about our customers, our people and our fragrance and skincare products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit Has exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers Is a team player who works at their best in a results driven, fast paced and challenging environment, adapts to change quickly and can successfully bring the rest of the team on board with the new objectives Is a great communicator and can work naturally with people at all levels, staying calm and approachable even under pressure - always realistic with expectations of others Confidently problem solves, makes sound business decisions, challenges processes and generates innovative ideas to take the business forward Has experience in leading and coaching a high performing team and effectively dealing with people issues Is an effective multi tasker who can plan, organise and prioritise their workload In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Our in store recruitment team will review the completed online applications - those that match the job criteria closest will be contacted to arrange a Telephone or Video Interview so we can chat to learn more about you as a person. This may progress to an in store assessment. Benefits Fantastic rewards for doing a great job and achieving great results 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products (when purchased through NEXT) 10% off most partner brands & up to 15% off Branded Beauty Sharesave Scheme 60% off an optional working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract) Early VIP access to sale stock Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform Access to fantastic discounts at our Staff Shops Access to a digital GP and other free health and wellbeing services Life assurance Discounted health plan for you and your family Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Earn, learn and gain a qualification (England stores only) Direct to Work - Discounted online and in store, collect your items the next day for free from your place of work or a local store Support Networks - Access to Network Groups to empower and celebrate each other Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long term condition, feel free to get in touch by email (please include 'Workplace Adjustments' in the subject line), or call us on / (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm). Excludes bank holidays. Pre screening Let's talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for. In store Assessment Show us what you can do. You'll be invited to an in store assessment or interview to experience the role first hand and talk through your experience in more detail. For management roles, this may also include a competency based interview. Offer If it's the right match, our in store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast paced, full of growth and all about our brilliant collaborative team. From outlets to full range stores, there's space for you to make your mark. About NEXT You know Next, but did you know we're a FTSE 100 retail company employing over 35,000 people across the UK and Ireland? We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy online from over 70 countries around the world! So we've gone global! Are you ready to take it on? Challenges. Opportunities. The future. Let's take it on at NEXT.
Mar 02, 2026
Full time
Bath and Body Works Store Manager - BBW Liverpool One (N112965) Job ID N112965 Team Retail Location Liverpool Contract Type Perm Job Schedule Full time Salary from £32,528 Posting Date 28/02/2026 Apply Before 14/03/2026 SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 08:45 - 17:15; Tue 11:45 - 20:15; Thu 11:45 - 20:15; Fri 08:45 - 17:15; Sat 08:45 - 17:15 Bath & Body Works is a global leader in body care and home fragrances. We are looking for exceptional people to join the team and play a pivotal role in our continued growth journey. To be an effective Store Manager, you will maximise fragrance and skincare sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in providing leadership, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Bath & Body Works Store Manager you will: Provide leadership and inspire your team to be their best Provide an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Be responsible for the Bath & Body Works experience in store, which will include the team passionately advising and selling products whilst being an ambassador for the brand and maintaining the Bath & Body Works space Take full accountability for the store meeting all legal and compliance requirements Demonstrate a hands on approach for all operational and commercial activities alongside the team Form part of an area team reporting to the Area Manager, playing a part in the growth and success of the brand by identifying opportunities and adding value Show resilience during periods of change and generate ideas to solve problems and drive results Ensure communication is up to date and accurate at all times in order to meet business needs About You We're looking for someone who: Is passionate about our customers, our people and our fragrance and skincare products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit Has exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers Is a team player who works at their best in a results driven, fast paced and challenging environment, adapts to change quickly and can successfully bring the rest of the team on board with the new objectives Is a great communicator and can work naturally with people at all levels, staying calm and approachable even under pressure - always realistic with expectations of others Confidently problem solves, makes sound business decisions, challenges processes and generates innovative ideas to take the business forward Has experience in leading and coaching a high performing team and effectively dealing with people issues Is an effective multi tasker who can plan, organise and prioritise their workload In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Our in store recruitment team will review the completed online applications - those that match the job criteria closest will be contacted to arrange a Telephone or Video Interview so we can chat to learn more about you as a person. This may progress to an in store assessment. Benefits Fantastic rewards for doing a great job and achieving great results 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products (when purchased through NEXT) 10% off most partner brands & up to 15% off Branded Beauty Sharesave Scheme 60% off an optional working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract) Early VIP access to sale stock Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform Access to fantastic discounts at our Staff Shops Access to a digital GP and other free health and wellbeing services Life assurance Discounted health plan for you and your family Financial Wellbeing - Save, track and enhance your financial wellbeing Apprenticeship - Earn, learn and gain a qualification (England stores only) Direct to Work - Discounted online and in store, collect your items the next day for free from your place of work or a local store Support Networks - Access to Network Groups to empower and celebrate each other Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long term condition, feel free to get in touch by email (please include 'Workplace Adjustments' in the subject line), or call us on / (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm). Excludes bank holidays. Pre screening Let's talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for. In store Assessment Show us what you can do. You'll be invited to an in store assessment or interview to experience the role first hand and talk through your experience in more detail. For management roles, this may also include a competency based interview. Offer If it's the right match, our in store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast paced, full of growth and all about our brilliant collaborative team. From outlets to full range stores, there's space for you to make your mark. About NEXT You know Next, but did you know we're a FTSE 100 retail company employing over 35,000 people across the UK and Ireland? We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy online from over 70 countries around the world! So we've gone global! Are you ready to take it on? Challenges. Opportunities. The future. Let's take it on at NEXT.
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Mar 01, 2026
Full time
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Are you a Deputy Manager, Assistant Manager, Department Manager or Supervisor ready for your next step? Do you thrive in fast-paced retail and have a passion for leading and developing teams? Looking to become a future Store Manager? If so, we'd love to hear from you! We're looking for a Deputy Store Manager to join our store team in the Leyland area! Initially, this will be a designate position to cover the Leyland area and could cover a number of our stores across Leyland. Being flexible to travel across this area would be essential for this role. Reporting to the Store Manager, you'll play a key role in running the store - driving performance, maintaining high standards, and leading your team by example. This is a hands on role where you'll be active on the shop floor, setting the pace and coaching your team to success. What we're looking for Retail management experience in a fast paced, high turnover environment Proven ability to lead, coach and develop medium to large teams Strong commercial acumen and track record of hitting KPIs Flexible to work varied shifts, including weekends and bank holidays Experience in FMCG or big box retail is ideal, but not essential You will thrive if you: Lead by example and build a strong sense of teamwork Work well under pressure and embrace a fast moving environment Support in driving compliance across stock, health & safety, and processes Love retail and bring passion and energy to everything you do Are ambitious and eager to grow into a Store Manager role Why join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people first approach-making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. Competitive salary + bonus potential Up to 33 days' holiday 10% discount at B&M and Heron Foods Clear career path with real progression opportunities Exclusive colleague perks & wellbeing support Ready to Step Up? If you're ready to take the next step in your retail career and lead in a thriving store, apply now! B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Mar 01, 2026
Full time
Are you a Deputy Manager, Assistant Manager, Department Manager or Supervisor ready for your next step? Do you thrive in fast-paced retail and have a passion for leading and developing teams? Looking to become a future Store Manager? If so, we'd love to hear from you! We're looking for a Deputy Store Manager to join our store team in the Leyland area! Initially, this will be a designate position to cover the Leyland area and could cover a number of our stores across Leyland. Being flexible to travel across this area would be essential for this role. Reporting to the Store Manager, you'll play a key role in running the store - driving performance, maintaining high standards, and leading your team by example. This is a hands on role where you'll be active on the shop floor, setting the pace and coaching your team to success. What we're looking for Retail management experience in a fast paced, high turnover environment Proven ability to lead, coach and develop medium to large teams Strong commercial acumen and track record of hitting KPIs Flexible to work varied shifts, including weekends and bank holidays Experience in FMCG or big box retail is ideal, but not essential You will thrive if you: Lead by example and build a strong sense of teamwork Work well under pressure and embrace a fast moving environment Support in driving compliance across stock, health & safety, and processes Love retail and bring passion and energy to everything you do Are ambitious and eager to grow into a Store Manager role Why join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people first approach-making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. Competitive salary + bonus potential Up to 33 days' holiday 10% discount at B&M and Heron Foods Clear career path with real progression opportunities Exclusive colleague perks & wellbeing support Ready to Step Up? If you're ready to take the next step in your retail career and lead in a thriving store, apply now! B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Our mission We're powering biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today's infrastructure is stuck in the past- driving up cost, causing delays and ultimately meaning new treatments don't get to patients. We're fundamentally changing that- not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster. Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries. What's it like to work here? When you join us, you'll experience: High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work. Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You'll take on real responsibility, work across different areas, and actively shape the company's success. Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged. Ready to power biology's century? We'd love to hear from you. About the role We're building something ambitious, and the experience our people have every day truly matters. This is not an entry-level role. We're looking for someone with solid HR foundations who can step in, take ownership, and run core people operations with confidence. As our Junior People Partner, you'll be a trusted partner to employees and managers, ensuring our people processes are efficient, compliant, and human. You'll operate independently across day-to-day HR matters while partnering closely with our People Partners on broader, higher-impact initiatives. This role is a blend of ER and People Operations so you'll have exposure across the full end-to-end employee lifecycle. You won't just administer processes - you'll improve them. You'll identify friction, strengthen documentation, optimise systems, and help us scale responsibly in a fast-moving, high-growth environment. If you're currently working as an HR Administrator or HR Advisor and are ready for greater ownership and broader exposure, this is your next step. About you We need someone who can operate confidently from day one. 2-3+ years' experience in an HR Administrator, HR Advisor, People Operations, or Generalist Operations role Strong proven working knowledge of core HR processes (employee lifecycle, performance cycles, benefits administration, onboarding/offboarding) Comfortable handling sensitive employee matters with discretion and sound judgment Experience using HRIS systems and generating reporting Highly organised and detail-oriented, able to manage multiple priorities independently Clear and confident communicator able to explain policies to employees and constructively challenge managers where needed Comfortable in a fast-paced, evolving environment Proactive and solutions-oriented, not purely task-driven Tech native, comfortable using technology and AI driven solutions Desirable: experience in a start-up environment What you'll focus on: Own Core People Operations Serve as a trusted point of contact for employee and manager queries, exercising sound judgment and knowing when to elevate Lead end-to-end delivery of onboarding, offboarding, performance cycles, and benefits administration Maintain and optimise our HRIS and performance management system ensuring data accuracy, integrity, and reporting readiness Produce regular reporting and insights to support People and leadership decisions Ensure people processes run smoothly, consistently, and with attention to detail Take ownership of core administrative processes, templates and documentation Identify and problem solve for inefficiencies in the People Team's ways of working, providing insightful solutions Deliver Key Projects You'll independently own and deliver operational projects such as: Our Contractor management processes and compliance tracking Restructuring and optimising shared People documentation (e.g. G-Drive) Owning onboarding for all new joiners including the delivery of induction sessions for employees based in the UK, EU & US Visa management across the business Lead straightforward ER issues and support on complex cases across the business Ad hoc projects partnering with departments across the business on key People-related projects Improve and Scale How We Work Identify inefficiencies and implement practical, scalable improvements Strengthen documentation and standard operating procedures Support managers in effectively adopting people tools and programmes Contribute to policy updates and process design Provide the operational foundation that enables more strategic People work What we offer (UK): We believe in rewarding the people who are building the future of clinical research. Financial & Growth: Competitive salary plus meaningful equity - you'll own a piece of what we're building £1,000 annual Learning & Development budget for courses, certifications, and conferences 39 days annual leave (30 days PTO + 8 bank holidays + 1 James Lind Day) Health & Wellbeing: £60 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership. Access to gym and retail discounts through Happl Culture & Connection: Monthly lunch vouchers for remote team members Regular company events and team gatherings (both virtual and in-person) Charity partnerships and volunteering opportunities with Forward Trust Work with a team that's genuinely changing healthcare for the better Our Hiring Process: We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect: Introduction with the Talent team (20 mins) Get to know each other, discuss the role, and answer any questions about Lindus Second round interview with a People Partner (30 mins) Deep dive into your experience and how you'd approach key challenges Functional interview with our VP People and Operations and one of our People Partners (45 mins) Deep dive into your experience and how you'd approach key challenges Values interview with one of our co-founders and one other member of the wider team (30 mins) A chance to co get to know each other and explore how our values align We will only contact you from email addresses. Please check the spelling of emails which appear to come from Lindus Health carefully before responding. We will never ask for your financial information over email. We are an equal opportunity employer committed to building a diverse and inclusive workforce. We evaluate all candidates based solely on their skills, experience, and qualifications relevant to the role. We do not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.
Mar 01, 2026
Full time
Our mission We're powering biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today's infrastructure is stuck in the past- driving up cost, causing delays and ultimately meaning new treatments don't get to patients. We're fundamentally changing that- not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster. Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries. What's it like to work here? When you join us, you'll experience: High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work. Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You'll take on real responsibility, work across different areas, and actively shape the company's success. Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged. Ready to power biology's century? We'd love to hear from you. About the role We're building something ambitious, and the experience our people have every day truly matters. This is not an entry-level role. We're looking for someone with solid HR foundations who can step in, take ownership, and run core people operations with confidence. As our Junior People Partner, you'll be a trusted partner to employees and managers, ensuring our people processes are efficient, compliant, and human. You'll operate independently across day-to-day HR matters while partnering closely with our People Partners on broader, higher-impact initiatives. This role is a blend of ER and People Operations so you'll have exposure across the full end-to-end employee lifecycle. You won't just administer processes - you'll improve them. You'll identify friction, strengthen documentation, optimise systems, and help us scale responsibly in a fast-moving, high-growth environment. If you're currently working as an HR Administrator or HR Advisor and are ready for greater ownership and broader exposure, this is your next step. About you We need someone who can operate confidently from day one. 2-3+ years' experience in an HR Administrator, HR Advisor, People Operations, or Generalist Operations role Strong proven working knowledge of core HR processes (employee lifecycle, performance cycles, benefits administration, onboarding/offboarding) Comfortable handling sensitive employee matters with discretion and sound judgment Experience using HRIS systems and generating reporting Highly organised and detail-oriented, able to manage multiple priorities independently Clear and confident communicator able to explain policies to employees and constructively challenge managers where needed Comfortable in a fast-paced, evolving environment Proactive and solutions-oriented, not purely task-driven Tech native, comfortable using technology and AI driven solutions Desirable: experience in a start-up environment What you'll focus on: Own Core People Operations Serve as a trusted point of contact for employee and manager queries, exercising sound judgment and knowing when to elevate Lead end-to-end delivery of onboarding, offboarding, performance cycles, and benefits administration Maintain and optimise our HRIS and performance management system ensuring data accuracy, integrity, and reporting readiness Produce regular reporting and insights to support People and leadership decisions Ensure people processes run smoothly, consistently, and with attention to detail Take ownership of core administrative processes, templates and documentation Identify and problem solve for inefficiencies in the People Team's ways of working, providing insightful solutions Deliver Key Projects You'll independently own and deliver operational projects such as: Our Contractor management processes and compliance tracking Restructuring and optimising shared People documentation (e.g. G-Drive) Owning onboarding for all new joiners including the delivery of induction sessions for employees based in the UK, EU & US Visa management across the business Lead straightforward ER issues and support on complex cases across the business Ad hoc projects partnering with departments across the business on key People-related projects Improve and Scale How We Work Identify inefficiencies and implement practical, scalable improvements Strengthen documentation and standard operating procedures Support managers in effectively adopting people tools and programmes Contribute to policy updates and process design Provide the operational foundation that enables more strategic People work What we offer (UK): We believe in rewarding the people who are building the future of clinical research. Financial & Growth: Competitive salary plus meaningful equity - you'll own a piece of what we're building £1,000 annual Learning & Development budget for courses, certifications, and conferences 39 days annual leave (30 days PTO + 8 bank holidays + 1 James Lind Day) Health & Wellbeing: £60 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership. Access to gym and retail discounts through Happl Culture & Connection: Monthly lunch vouchers for remote team members Regular company events and team gatherings (both virtual and in-person) Charity partnerships and volunteering opportunities with Forward Trust Work with a team that's genuinely changing healthcare for the better Our Hiring Process: We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect: Introduction with the Talent team (20 mins) Get to know each other, discuss the role, and answer any questions about Lindus Second round interview with a People Partner (30 mins) Deep dive into your experience and how you'd approach key challenges Functional interview with our VP People and Operations and one of our People Partners (45 mins) Deep dive into your experience and how you'd approach key challenges Values interview with one of our co-founders and one other member of the wider team (30 mins) A chance to co get to know each other and explore how our values align We will only contact you from email addresses. Please check the spelling of emails which appear to come from Lindus Health carefully before responding. We will never ask for your financial information over email. We are an equal opportunity employer committed to building a diverse and inclusive workforce. We evaluate all candidates based solely on their skills, experience, and qualifications relevant to the role. We do not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager. You'll be responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Mar 01, 2026
Full time
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager. You'll be responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager. You'll be responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Mar 01, 2026
Full time
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager. You'll be responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions. The founders' vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best. The Role As a Store Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first - always. You will ensure all employees are given what they need to know, when they need to know it so that they're empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house. Responsibilities Developing the best: Guide and coach the team to inspire a "customer first always" approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs. Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. Operational Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames. Commercial Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals. Have an excellent knowledge of the marketplace and competition to support commercial decisions. Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business. Future Focus Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Skills & Experience Key skills: Ideally have worked within a supervisory or management role in a customer facing environment Retail exposure beneficial The ability to thrive in a sales targeted environment Personal qualities: Outstanding written and verbal communication skills A desire to use your initiative to solve problems Proven leadership ability Decision-making Excellent Interpersonal skills Adaptable to change Time management Conflict resolution Excellent team player Mentorship Passion for the brand What We Offer Competitive salary An opportunity to work with global sporting partners A chance to build a career with a fast paced, high growth brand
Feb 28, 2026
Full time
Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions. The founders' vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best. The Role As a Store Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first - always. You will ensure all employees are given what they need to know, when they need to know it so that they're empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house. Responsibilities Developing the best: Guide and coach the team to inspire a "customer first always" approach. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs. Driving results: Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions. Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales. Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved. Ensure that the team have the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback. Operational Keep up to date with and adhere to company policies and procedures. Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues. Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork. Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames. Commercial Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach. Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals. Have an excellent knowledge of the marketplace and competition to support commercial decisions. Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business. Future Focus Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward. Embrace the development of multi-channel advancements and understand the commercial impact it has on our business. Skills & Experience Key skills: Ideally have worked within a supervisory or management role in a customer facing environment Retail exposure beneficial The ability to thrive in a sales targeted environment Personal qualities: Outstanding written and verbal communication skills A desire to use your initiative to solve problems Proven leadership ability Decision-making Excellent Interpersonal skills Adaptable to change Time management Conflict resolution Excellent team player Mentorship Passion for the brand What We Offer Competitive salary An opportunity to work with global sporting partners A chance to build a career with a fast paced, high growth brand
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. The day to day You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5 year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business. Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. About You You will be as passionate about celebrating our customers' life moments as we are. Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business. Have experience inleading and developing a team of colleagues. Be prepared to work towards KPIs in a fast paced environment. Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5 year business strategy including our vision of becoming a true omni channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial well being. 25% Card Factory colleague discount in store and online Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Opportunity to apply for Retail Apprenticeships Access to blended learning and development content Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Feb 28, 2026
Full time
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. The day to day You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5 year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business. Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. About You You will be as passionate about celebrating our customers' life moments as we are. Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business. Have experience inleading and developing a team of colleagues. Be prepared to work towards KPIs in a fast paced environment. Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5 year business strategy including our vision of becoming a true omni channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial well being. 25% Card Factory colleague discount in store and online Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Opportunity to apply for Retail Apprenticeships Access to blended learning and development content Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme Know someone who'd be a great fit for this role? We'd love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone's been waiting for.
Feb 28, 2026
Full time
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme Know someone who'd be a great fit for this role? We'd love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone's been waiting for.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 28, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Contract: Full Time , Permanent Salary: £58000 Hours: 40 per week A co-educational private day senior school in Solihull, West Midlands. Catering for 1200 students and teachers daily. We offer a core feeding of morning break, lunch and sixth form cafe with lots of hospitality. This is a 52 week role and operating Monday to Friday working closely with an outstanding Executive Chef and team. Additional benefit to this location is free parking on site. We are looking for a talented General Manager to lead the team at one of our fantastic locations in Solihull. You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school. The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality. Key responsibilities: To manage a team providing breakfast, lunch, retail, grab & go & hospitality To ensure company bookwork is completed accurately and on time. To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans. To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business. To provide excellent food and customer service and respond quickly and proactively to customers needs To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times. To hold regular team meetings. To train and develop the team. To prepare month end accounts and reports for our client. To complete monthly audits. Ensuring company food standards are adhered to and wastage controlled. Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. You will have the following skills: A genuine interest in food & excellent customer service skills Excellent client relationship skills An all-round team player and leader An organised Manager with attention to detail Sound financial understanding Multi Location Management - a current group manager Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!) Wider wallet scheme (discounts at major retailers, restaurants, gyms etc). Free meals on duty Volunteers leave - up to one day per year. Enhanced maternity, paternity and adoptive leave. Cycle to work scheme. Recommend a friend bonus. Unrivalled individual training and development. Well established apprenticeship programme. Team & company social events. Employee assistance programme. Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Feb 28, 2026
Full time
Contract: Full Time , Permanent Salary: £58000 Hours: 40 per week A co-educational private day senior school in Solihull, West Midlands. Catering for 1200 students and teachers daily. We offer a core feeding of morning break, lunch and sixth form cafe with lots of hospitality. This is a 52 week role and operating Monday to Friday working closely with an outstanding Executive Chef and team. Additional benefit to this location is free parking on site. We are looking for a talented General Manager to lead the team at one of our fantastic locations in Solihull. You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school. The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality. Key responsibilities: To manage a team providing breakfast, lunch, retail, grab & go & hospitality To ensure company bookwork is completed accurately and on time. To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans. To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business. To provide excellent food and customer service and respond quickly and proactively to customers needs To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times. To hold regular team meetings. To train and develop the team. To prepare month end accounts and reports for our client. To complete monthly audits. Ensuring company food standards are adhered to and wastage controlled. Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. You will have the following skills: A genuine interest in food & excellent customer service skills Excellent client relationship skills An all-round team player and leader An organised Manager with attention to detail Sound financial understanding Multi Location Management - a current group manager Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!) Wider wallet scheme (discounts at major retailers, restaurants, gyms etc). Free meals on duty Volunteers leave - up to one day per year. Enhanced maternity, paternity and adoptive leave. Cycle to work scheme. Recommend a friend bonus. Unrivalled individual training and development. Well established apprenticeship programme. Team & company social events. Employee assistance programme. Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!
Feb 28, 2026
Full time
JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!
JD Sports- 2067 Southampton, 33-35 Above Bar Street, SOUTHAMPTON, Southampton, United Kingdom Job Description Posted Monday 23 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 2067 Southampton, 33-35 Above Bar Street, SOUTHAMPTON, Southampton, United Kingdom
Feb 28, 2026
Full time
JD Sports- 2067 Southampton, 33-35 Above Bar Street, SOUTHAMPTON, Southampton, United Kingdom Job Description Posted Monday 23 February 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- 2067 Southampton, 33-35 Above Bar Street, SOUTHAMPTON, Southampton, United Kingdom
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Feb 28, 2026
Full time
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
General Manager - The White Hart, Lewes We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving White Hart in Lewes. Now successfully open and going from strength to strength, The White Hart is a stunning historic inn in the heart of Lewes, East Sussex. Beautifully restored and already building an outstanding reputation, the site offers a vibrant bar with 40 covers, 140 dining covers, an enclosed terrace for 60 with breathtaking views of the South Downs, and 23 beautifully appointed guest rooms. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection home to Brasserie Blanc and Heartwood Inns, The White Hart combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faceted operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.
Feb 28, 2026
Full time
General Manager - The White Hart, Lewes We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving White Hart in Lewes. Now successfully open and going from strength to strength, The White Hart is a stunning historic inn in the heart of Lewes, East Sussex. Beautifully restored and already building an outstanding reputation, the site offers a vibrant bar with 40 covers, 140 dining covers, an enclosed terrace for 60 with breathtaking views of the South Downs, and 23 beautifully appointed guest rooms. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection home to Brasserie Blanc and Heartwood Inns, The White Hart combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faceted operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.
Our mission We're powering biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today's infrastructure is stuck in the past- driving up cost, causing delays and ultimately meaning new treatments don't get to patients. We're fundamentally changing that- not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster. Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries. What's it like to work here? When you join us, you'll experience: High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work. Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You'll take on real responsibility, work across different areas, and actively shape the company's success. Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged. Ready to power biology's century? We'd love to hear from you. About the role This is a true People Partner role combining business partnering with hands-on ownership of scalable People Operations. As our team grows across the UK, US, and EU, we need someone who can work confidently with managers and leaders while also creating the systems and processes that support long term growth. You'll be a trusted advisor, helping leaders build high performing, engaged teams, and you'll take ownership of improving the overall employee experience. This is a role focused on building and scaling, not just maintaining what already exists. You won't simply follow current processes, you'll improve and redesign them. Instead of just solving problems as they come up, you'll help develop and coach our leaders so those problems happen less often. You'll combine business focused thinking with genuine care for people, using data, sound judgement, and strong relationships to guide decisions and drive positive outcomes. This role is based in our London office, with an expectation that you'd be with the team in person 3 days a week. About you Experience 5+ years in People Ops, HR Generalist, or People Partner roles International workforce exposure, ideally UK and US as a minimum Proven HRIS ownership; you've built or overhauled a system, not just used one Track record of building scalable processes and effectively rolling out company wide initiatives Expected Behaviours Systems Oriented and Scalable: You think in frameworks, not quick fixes. You naturally document, streamline, and automate processes so they grow with the business instead of creating manual workarounds. Commercially Fluent: You understand how a high growth company operates. You can connect people's insights to business outcomes and speak confidently with founders and functional leaders about performance, trade offs, and results. Calm, Credible and Measured: Whether handling employee relations issues, organisational change, or rapid hiring, you stay steady and clear headed. People trust your judgement. Ownership Without Ego: You step into ambiguity, create structure, and see work through to completion. You hold high standards, give honest feedback respectfully, and challenge constructively when it matters. Technically Literate: You use tech enabled solutions to improve efficiencies, ease bottle necks and streamline processes while maintaining the human touch where appropriate. Pragmatic and Decisive: You're comfortable making sound decisions with imperfect information. You avoid unnecessary process, focus on impact, and balance risk with progress. Partner First: You don't see yourself as policy enforcement. You coach managers to build capability, empower them to handle people's challenges confidently, and strengthen leadership over the long term, not create dependency. What you'll own: 1. Employee Lifecycle Management (End to End) You will own and continuously improve the full employee lifecycle across our UK, US, and EU teams, ensuring a consistent, high quality experience at every stage. Key responsibilities include: Managing employment contracts across multiple jurisdictions (UK, US, EU) Designing, improving upon and delivering structured workflows and frameworks that set employees up for long term success (e.g., onboarding and probation) Leading performance and development cycles, including design, execution, iteration, and manager enablement Owning and delivering core people initiatives end to end (e.g. engagement surveys to learning & development frameworks), from scoping through to delivery and impact measurement Coordinating promotion and compensation review processes Supporting employee relations matters and providing practical, commercially sound manager coaching Managing offboarding processes with discretion and risk awareness Coordinating immigration and visa processes where required 2. Business Partnering You will act as a trusted partner to managers and leaders, enabling high performance while maintaining a strong employee experience. Key responsibilities include: Coaching managers on performance management, feedback, engagement, and team effectiveness Supporting complex conversations and employee relations cases with clarity, professionalism, and care Driving consistency in people practices across UK, US, and EU teams Using data and insights to influence leadership decision making Balancing commercial priorities with a high quality, values driven employee experience Project managing key People initiatives (e.g. engagement, L&D, organisational change), with clear objectives, timelines, and measurable outcomes 3. Systems & Infrastructure You will strengthen and scale our People infrastructure to support continued growth and operational excellence. Key responsibilities include: Owning and optimising our HRIS processes and connected systems Building and maintaining meaningful people dashboards (e.g. attrition, engagement, performance insights) to support data led decision making Ensuring data accuracy, reporting integrity, and compliance across all operating jurisdictions Familiarity with leveraging AI and automations to make process efficiencies across People processes 4. Compliance & Risk Management You will ensure our people processes remain compliant, scalable, and fit for a multi jurisdiction organisation. Key responsibilities include: Maintaining strong working knowledge of UK and US employment law (EU exposure preferred) Owning and updating company policies and employee handbooks Overseeing benefits administration across regions Managing external vendors, including PEOs, EORs, and benefits providers Understanding and maintaining compliant processes when leveraging AI, data analysis building automations. What success will look like: Our people systems are organised, scalable, and largely automated. Managers feel confident handling people matters because you've coached and developed them not just stepped in to fix issues. Compliance across the UK, US, and EU is well managed, with risks identified and addressed early. People data is actively used to guide hiring and retention decisions in real time. The employee experience feels planned and purposeful, not reactive. People initiatives are delivered on time, with clear ownership, and are making a measurable impact. What we offer (UK): We believe in rewarding the people who are building the future of clinical research. Financial & Growth: Competitive salary plus meaningful equity - you'll own a piece of what we're building £1,000 annual Learning & Development budget for courses, certifications, and conferences 39 days annual leave (30 days PTO + 8 bank holidays + 1 James Lind Day) Health & Wellbeing: £60 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership. Access to gym and retail discounts through Happl Culture & Connection: Monthly lunch vouchers for remote team members Regular company events and team gatherings (both virtual and in person) Charity partnerships and volunteering opportunities with Forward Trust Work with a team that's genuinely changing healthcare for the better Our Hiring Process: We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect: Criteria: a 15 minute critical thinking and problem solving test Introduction: with Sophie, our Talent Lead (30 mins) Get to know each other, discuss the role, and answer any questions about Lindus Second round interview: with Evie, one of our People Partners (30 mins) . click apply for full job details
Feb 28, 2026
Full time
Our mission We're powering biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today's infrastructure is stuck in the past- driving up cost, causing delays and ultimately meaning new treatments don't get to patients. We're fundamentally changing that- not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster. Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries. What's it like to work here? When you join us, you'll experience: High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work. Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You'll take on real responsibility, work across different areas, and actively shape the company's success. Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged. Ready to power biology's century? We'd love to hear from you. About the role This is a true People Partner role combining business partnering with hands-on ownership of scalable People Operations. As our team grows across the UK, US, and EU, we need someone who can work confidently with managers and leaders while also creating the systems and processes that support long term growth. You'll be a trusted advisor, helping leaders build high performing, engaged teams, and you'll take ownership of improving the overall employee experience. This is a role focused on building and scaling, not just maintaining what already exists. You won't simply follow current processes, you'll improve and redesign them. Instead of just solving problems as they come up, you'll help develop and coach our leaders so those problems happen less often. You'll combine business focused thinking with genuine care for people, using data, sound judgement, and strong relationships to guide decisions and drive positive outcomes. This role is based in our London office, with an expectation that you'd be with the team in person 3 days a week. About you Experience 5+ years in People Ops, HR Generalist, or People Partner roles International workforce exposure, ideally UK and US as a minimum Proven HRIS ownership; you've built or overhauled a system, not just used one Track record of building scalable processes and effectively rolling out company wide initiatives Expected Behaviours Systems Oriented and Scalable: You think in frameworks, not quick fixes. You naturally document, streamline, and automate processes so they grow with the business instead of creating manual workarounds. Commercially Fluent: You understand how a high growth company operates. You can connect people's insights to business outcomes and speak confidently with founders and functional leaders about performance, trade offs, and results. Calm, Credible and Measured: Whether handling employee relations issues, organisational change, or rapid hiring, you stay steady and clear headed. People trust your judgement. Ownership Without Ego: You step into ambiguity, create structure, and see work through to completion. You hold high standards, give honest feedback respectfully, and challenge constructively when it matters. Technically Literate: You use tech enabled solutions to improve efficiencies, ease bottle necks and streamline processes while maintaining the human touch where appropriate. Pragmatic and Decisive: You're comfortable making sound decisions with imperfect information. You avoid unnecessary process, focus on impact, and balance risk with progress. Partner First: You don't see yourself as policy enforcement. You coach managers to build capability, empower them to handle people's challenges confidently, and strengthen leadership over the long term, not create dependency. What you'll own: 1. Employee Lifecycle Management (End to End) You will own and continuously improve the full employee lifecycle across our UK, US, and EU teams, ensuring a consistent, high quality experience at every stage. Key responsibilities include: Managing employment contracts across multiple jurisdictions (UK, US, EU) Designing, improving upon and delivering structured workflows and frameworks that set employees up for long term success (e.g., onboarding and probation) Leading performance and development cycles, including design, execution, iteration, and manager enablement Owning and delivering core people initiatives end to end (e.g. engagement surveys to learning & development frameworks), from scoping through to delivery and impact measurement Coordinating promotion and compensation review processes Supporting employee relations matters and providing practical, commercially sound manager coaching Managing offboarding processes with discretion and risk awareness Coordinating immigration and visa processes where required 2. Business Partnering You will act as a trusted partner to managers and leaders, enabling high performance while maintaining a strong employee experience. Key responsibilities include: Coaching managers on performance management, feedback, engagement, and team effectiveness Supporting complex conversations and employee relations cases with clarity, professionalism, and care Driving consistency in people practices across UK, US, and EU teams Using data and insights to influence leadership decision making Balancing commercial priorities with a high quality, values driven employee experience Project managing key People initiatives (e.g. engagement, L&D, organisational change), with clear objectives, timelines, and measurable outcomes 3. Systems & Infrastructure You will strengthen and scale our People infrastructure to support continued growth and operational excellence. Key responsibilities include: Owning and optimising our HRIS processes and connected systems Building and maintaining meaningful people dashboards (e.g. attrition, engagement, performance insights) to support data led decision making Ensuring data accuracy, reporting integrity, and compliance across all operating jurisdictions Familiarity with leveraging AI and automations to make process efficiencies across People processes 4. Compliance & Risk Management You will ensure our people processes remain compliant, scalable, and fit for a multi jurisdiction organisation. Key responsibilities include: Maintaining strong working knowledge of UK and US employment law (EU exposure preferred) Owning and updating company policies and employee handbooks Overseeing benefits administration across regions Managing external vendors, including PEOs, EORs, and benefits providers Understanding and maintaining compliant processes when leveraging AI, data analysis building automations. What success will look like: Our people systems are organised, scalable, and largely automated. Managers feel confident handling people matters because you've coached and developed them not just stepped in to fix issues. Compliance across the UK, US, and EU is well managed, with risks identified and addressed early. People data is actively used to guide hiring and retention decisions in real time. The employee experience feels planned and purposeful, not reactive. People initiatives are delivered on time, with clear ownership, and are making a measurable impact. What we offer (UK): We believe in rewarding the people who are building the future of clinical research. Financial & Growth: Competitive salary plus meaningful equity - you'll own a piece of what we're building £1,000 annual Learning & Development budget for courses, certifications, and conferences 39 days annual leave (30 days PTO + 8 bank holidays + 1 James Lind Day) Health & Wellbeing: £60 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership. Access to gym and retail discounts through Happl Culture & Connection: Monthly lunch vouchers for remote team members Regular company events and team gatherings (both virtual and in person) Charity partnerships and volunteering opportunities with Forward Trust Work with a team that's genuinely changing healthcare for the better Our Hiring Process: We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect: Criteria: a 15 minute critical thinking and problem solving test Introduction: with Sophie, our Talent Lead (30 mins) Get to know each other, discuss the role, and answer any questions about Lindus Second round interview: with Evie, one of our People Partners (30 mins) . click apply for full job details
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
Feb 28, 2026
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
Job Title: Boutique Manager Location: Canary Wharf, London Reporting To: UK Retail Area Manager Responsible for a team size of: up to 7 Who we are At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery: Queen's Award for Enterprise: Sustainable Development 2022 Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces Responsible Business of the Year, 2025, Positive Luxury We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. We are expanding rapidly and have an exciting opportunity for someone who is going to build, develop and lead a dynamic, passionate and engaged team. You'll be a people focussed, product passionate, inspiring and innovative leader with a drive to lead your team to success, both commercially and operationally to achieve sales targets, cultivate a new customer base and exceed our customer expectations. You will have a strong clienteling background in a similar size business. What you'll do Driving Sales Drive and exceed the sales budget Develop and implement an action orientated business plan for your location Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events Building a Strong Team Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these Coach and develop your team through feedback and regular performance reviews to help them develop their career Confidence with managing performance concerns and supporting the employee to success Manage the team in accordance with company policy and procedures, escalating issues as they arise Support the recruitment process, interviewing candidates, managing the probation process Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers Delivering Efficiency Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times Ensure in store experience is in line with the guidelines and Brand standard Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues Ensure accurate payment processing and cash handling through regular training of your team Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team What you'll bring A solid background in Retail Management Experience in a busy selling environment, ideally within a luxury brand Demonstrable experience in high service guest interaction and customer relationship management Natural leadership skills to get the best of your high performing team both individually and collectively A demonstrated passion for customer service and delivering exceptional customer experiences People management skills and an ability to deal with escalations effectively Commercial awareness with a track record of improving and driving sales, KPIs and driving targets Excellent communication and interpersonal skills Ability to work well under pressure in a fast paced environment with a flexible approach Organised with an ability to produce quality work within deadlines Proactive approach with a solution focused mindset at all time To be successful at Monica Vinader You are a doer You're a team player You're humble You are honest, straightforward and transparent You are a good teacher/mentor (approachable and accessible) You want to get your hands dirty You solve problems You are resilient You are flexible You are entrepreneurial, smart, and passionate If you don't know something, you say so. Then go figure it out quickly You love working in a creative environment You have a sense of humour You are an insatiable learner What we can offer you A great next step in your career and future exciting development opportunities Generous staff discount for personal use and friends and family discount code Workplace pension scheme Retail management Bonus Paid volunteering days to support charitable causes Perkbox flexi points every month for discounts with other brands Length of service awards for key milestones one, three, five and ten years Tech scheme and cycle to work scheme Financial Assistance - Loan / Advance payments Private healthcare Life Assurance Employee Assistance Programme 24/7 Right to work Ability to document your authorisation to work in the United Kingdom. Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Customer Obsessed Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Feb 28, 2026
Full time
Job Title: Boutique Manager Location: Canary Wharf, London Reporting To: UK Retail Area Manager Responsible for a team size of: up to 7 Who we are At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery: Queen's Award for Enterprise: Sustainable Development 2022 Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces Responsible Business of the Year, 2025, Positive Luxury We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. We are expanding rapidly and have an exciting opportunity for someone who is going to build, develop and lead a dynamic, passionate and engaged team. You'll be a people focussed, product passionate, inspiring and innovative leader with a drive to lead your team to success, both commercially and operationally to achieve sales targets, cultivate a new customer base and exceed our customer expectations. You will have a strong clienteling background in a similar size business. What you'll do Driving Sales Drive and exceed the sales budget Develop and implement an action orientated business plan for your location Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events Building a Strong Team Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these Coach and develop your team through feedback and regular performance reviews to help them develop their career Confidence with managing performance concerns and supporting the employee to success Manage the team in accordance with company policy and procedures, escalating issues as they arise Support the recruitment process, interviewing candidates, managing the probation process Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers Delivering Efficiency Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times Ensure in store experience is in line with the guidelines and Brand standard Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues Ensure accurate payment processing and cash handling through regular training of your team Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team What you'll bring A solid background in Retail Management Experience in a busy selling environment, ideally within a luxury brand Demonstrable experience in high service guest interaction and customer relationship management Natural leadership skills to get the best of your high performing team both individually and collectively A demonstrated passion for customer service and delivering exceptional customer experiences People management skills and an ability to deal with escalations effectively Commercial awareness with a track record of improving and driving sales, KPIs and driving targets Excellent communication and interpersonal skills Ability to work well under pressure in a fast paced environment with a flexible approach Organised with an ability to produce quality work within deadlines Proactive approach with a solution focused mindset at all time To be successful at Monica Vinader You are a doer You're a team player You're humble You are honest, straightforward and transparent You are a good teacher/mentor (approachable and accessible) You want to get your hands dirty You solve problems You are resilient You are flexible You are entrepreneurial, smart, and passionate If you don't know something, you say so. Then go figure it out quickly You love working in a creative environment You have a sense of humour You are an insatiable learner What we can offer you A great next step in your career and future exciting development opportunities Generous staff discount for personal use and friends and family discount code Workplace pension scheme Retail management Bonus Paid volunteering days to support charitable causes Perkbox flexi points every month for discounts with other brands Length of service awards for key milestones one, three, five and ten years Tech scheme and cycle to work scheme Financial Assistance - Loan / Advance payments Private healthcare Life Assurance Employee Assistance Programme 24/7 Right to work Ability to document your authorisation to work in the United Kingdom. Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Customer Obsessed Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
General Manager - The Ragged Robin, Godalming We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving Ragged Robin in Godalming. Now successfully open and going from strength to strength, The Ragged Robin is nestled in the charming town of Godalming, set against the stunning backdrop of the River Wey and rolling meadows. The business features a 150-cover restaurant and bar serving exceptional food and drink, 150 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms offering a stylish countryside retreat. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection - home to Brasserie Blanc and Heartwood Inns - The Ragged Robin combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faced operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.
Feb 28, 2026
Full time
General Manager - The Ragged Robin, Godalming We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving Ragged Robin in Godalming. Now successfully open and going from strength to strength, The Ragged Robin is nestled in the charming town of Godalming, set against the stunning backdrop of the River Wey and rolling meadows. The business features a 150-cover restaurant and bar serving exceptional food and drink, 150 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms offering a stylish countryside retreat. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection - home to Brasserie Blanc and Heartwood Inns - The Ragged Robin combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faced operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.