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Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DG owns all post- sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities Manage multiple projects in parallel for clients across all segments ( ახალგაზრდ, Mid-Market, Enterprise) and every phase of the post- sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business- egwu analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed-upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results perth clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Benefits Fully remote with all-access ثلاثة workspace of your choice. Competitive Salary & Equity Package. Generous Vacation Policy (25 Days). Birthday Off (in addition to Vacation Policy). Monthly Fitness Stipend. Medical, Dental, Vision Health Insurance for US- based Employees. 401k for US- based Employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

A growing consultancy client of ours are seeking an experienced bid manager to work throughout the bid lifecycle, ensuring documentation is produced to a high standard, milestones are achieved, and the customers needs and competitive environment are fully understood. They follow internationally recognised bid management practices such as APMP processes or Shipley methodology click apply for full job details

Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio-based gameshow formats, including both in-house and third-party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony-owned and third-party studio gameshow formats. Work closely with US-based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony-owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).

Property Manager Location: Knightsbridge Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed) Salary: £32000- £34000 + Commission We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast paced, high volume environment. Main Duties Embrace the Chestertons brand and core values Protect our Clients Asset and work in their best interests Retain Management on the Portfolio Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances) The ability to scrutinise quotes on behalf of the client Understanding how to add value when sending an inspection report Negotiate deposit deduction in a fair and efficient manner, within required timeframes Understanding KPI's required for role Understand importance of leaving notes on RPS and attaching documents to letters folder consistently Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence Develop understanding of client accounts and statements Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements Attend weekly 1:1 meetings with Senior leadership team Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them Support others growth and development Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate Adhere to department standards Ensure that both Tenants and Landlords have been informed about the end of Tenancy process Providing guidance on the process of deposit dilapidations Attributes Can work under pressure - understand where to seek support / how to escalate complaints Good organisational and time management skills Seek work where capacity exists Self awareness of knowledge gaps Provide excellent customer service in every interaction with internal colleagues and external clients Show high engagement and willingness to learn About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Benefits Employee assistance programme Competitive holiday allowance + public holidays Charity matching and payroll giving Contribution towards eye care tests Annual flu vaccination vouchers Birthday leave Health cash plan Range of other additional benefits that are linked to specific job grades We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Coopers Fire specialises in the design, manufacture, installation, and maintenance of advanced, bespoke Smoke and Fire Curtain systems for a wide range of buildings. Our purpose is clear: to save lives by delivering high-quality, innovative products and effective fire protection solutions. We are committed to creating an environment where our colleagues can thrive, perform at their best, and take pride in their work. Our core values - Integrity, Pride and Passion, Teamship, and Pioneering - guide everything we do. By supporting our people, embracing diverse perspectives, and continuously challenging convention, we work collaboratively to lead the market through innovation - always focused on safeguarding lives. The Role Coopers Fire is seeking a commercially strong, strategically aligned International Sales Director to reshape, rebuild and grow our export business. Following a recent decline in export revenue, this role is central to delivering our next phase of international growth. The successful candidate will implement our proven UK specification-led sales model globally, strengthen distributor performance, and build a high-performing international team. This is not a role for someone looking to reinvent the strategy. Our UK approach works. The opportunity is to execute it internationally with discipline, professionalism, and energy. Key Objectives Rebuild export revenue toward and beyond historic levels Recruit two Export Specification Sales Managers Appoint new distributors in Scandinavia, Central Europe and selected Southeast Asian markets Improve service levels and professional standards across the international distributor network Strengthen forecasting accuracy and commercial visibility to support manufacturing and engineering Strategic Responsibilities Export P&L Ownership Responsible for delivering international revenue and margin targets Drive revenue growth, margin improvement, and commercial discipline Control export pricing strategy and distributor commercial terms (in alignment with the Managing Director) Specification-Led Global Strategy Roll out Coopers Fire's UK specification model internationally Ensure distributors protect and convert UK-originated global specifications Develop in-country specification capability to prevent competitive substitution at detailed design stage Drive CPD-led architect engagement and passive fire education internationally Distributor Leadership & Performance Management Recruit, appoint and, where necessary, replace distributors Establish clear KPIs, performance expectations and behavioural standards Build closer, more professional relationships with distributor principals Ensure distributors operate with integrity and alignment to Coopers Fire's standards Conduct regular in-market visits to strengthen relationships and accountability International Team Development Lead UK-based Export Sales Managers Recruit and manage overseas Specification Sales Managers in key territories Build a structured, process-driven export function Drive accountability, clarity and performance across the team Operational & Strategic Integration Deliver structured export forecasting to support manufacturing planning Feed market intelligence into engineering to influence product development Provide commercially grounded input into R&D investment decisions Contribute actively to broader company strategy as a member of the Senior Management Team About You Experience & Capability Significant experience in passive fire protection or construction product sales Proven success managing international distributor networks Strong understanding of specification-led selling (architects, consultants, major projects) Experience leading multi-territory sales teams Commercially astute Process-oriented and disciplined in forecasting and reporting Comfortable working closely with manufacturing and engineering functions Personal Attributes Strategically aligned and able to execute an established playbook Collaborative and able to work closely with the Managing Director Commercially serious, personally grounded Energetic and motivated by growth challenges Prepared to challenge constructively, but not disruptively Enjoys building strong, long-term professional relationships Travel This role is UK Head Office based and requires regular international travel to support distributors, recruit partners, and develop in-market specification capability. Why This Role Matters This is a pivotal leadership role at Coopers Fire. The International Sales Director will directly influence revenue growth, global brand positioning, distributor professionalism, and long-term international expansion. The right individual will help establish a stronger, more disciplined, and more strategically aligned global presence for Coopers Fire.