Systems Analyst Leeds - Hybrid Permanent Summary We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience as a Systems Analyst or similar Ideally have worked within the Utilities sector Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous Must possess good analytical skills with the ability to interpret information logically. Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. Able to work under pressure and meet tight deadlines whist still producing good quality work. Experienced at gathering requirements and has strong negotiating skills. Experienced at prioritisation of calls. Excels at transferring knowledge through user guides or training. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 16, 2025
Full time
Systems Analyst Leeds - Hybrid Permanent Summary We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience as a Systems Analyst or similar Ideally have worked within the Utilities sector Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous Must possess good analytical skills with the ability to interpret information logically. Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. Able to work under pressure and meet tight deadlines whist still producing good quality work. Experienced at gathering requirements and has strong negotiating skills. Experienced at prioritisation of calls. Excels at transferring knowledge through user guides or training. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Tutor of Engineering (CAD) Ref: 2526/053 Hours: 37 hours per week (1.0 fte) Salary: Up to £43,408 per annum (subject to experience and qualifications). Plus generous benefits. These include: ? 57 days annual leave per year (including bank holidays and efficiency closures) ? Generous Occupational Pension Scheme ? Financial support towards teacher training course fees if you do not have a recognised Level 5 teaching qualification (Cert Ed/PGCE) - worth up to £7,000 over two years About the role Calling all CAD/M Computer Aided Design/Manufacturing specialists! Are you a professional CAD draughts person, or a production/manufacturing engineer with CAD/CAM experience, or an engineering CAD/CAM tutor and looking for a new challenge? Are you looking for an exciting and rewarding role where you could be developing the skills, knowledge and professional behaviors of our future engineering workforce? We are seeking a dynamic, inspirational and enthusiastic individual who would relish the opportunity to share their knowledge, skills and experience with students and apprentices, teaching a range of CAD/CAM/Manufacturing & Production type units across Level 2, 3 (& 4) programmes including apprenticeship standards. This is a rewarding role working with a broad range of students and apprentices, predominantly across Level 2 & 3 programmes, to develop their 2D & 3D CAD & CAM skills (e.g. AutoCAD, Solidworks, Fusion 360, CNC Lathe/Mill, additive manufacture, laser cutting etc.). About the person You may be an experienced FE trainer/tutor, or a newly qualified tutor, but we would certainly encourage applications from those working in this industry too. Experience of manufacturing and production, quality improvement, leading projects/programmes would also be of benefit. You should have a minimum of a HND in a relevant Engineering discipline, or/and relevant industry standard qualifications and experience. You will ideally possess a recognised teaching qualification and/or assessor/IQA awards, or be willing to work towards these with funding support from the College. Recent experience within a manufacturing / engineering industry would be a significant advantage. Progression beyond point 12 of the salary scale (£40,407) is subject to Tutors obtaining QTLS. Staff with Advanced Teacher Status (ATS) via the Society for Education and Training (SET) are eligible to receive an enhanced salary of £44,875 - ask us for further details About the College We are a large, regional college serving a population across York and North Yorkshire of more one million people. Each year, we have approximately 4,000 school leavers, 1,000 apprentices, 2,000 adult students, and 400 higher-level students studying with us. Our wide range of education options span entry level programmes through to degrees, higher technical qualifications, and accredited professional courses to courses for professional development. Our apprenticeships can be studied from level 2 to level 5 across a range of different career pathways. We are the largest provider of A-Level and vocational programmes for school leavers in the region; we offer nearly 35 A-Level subjects and over 80 vocational courses, including a wide range of T-Level pathways. We are proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT), designed to increase higher level technical skills for employers. With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym. Please visit our website: Want to know more? For an informal discussion about the role, please contact Lisa Wheeler, Curriculum & Standards Manager, on or email . Please note that we are closed from 19th Dec to 4th January inclusive. However, Lisa will be available during that period - please drop her a text in the first instance and she will respond and arrange a discussion with you. Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our website apply using our application form. Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise checking your junk/spam folder, as some emails may end up here depending on your mail provider settings. Closing date: 16th January 2026, 9.00am Interviews: 23rd January 2026 We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG). As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff. York College has signed up to the ?Mindful Employer' charter for employers who are positive about mental health. We are also a certified Disability Confident Employer. Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. We welcome job applications from anyone who has the requisite skills, qualifications and experience. All applications are considered strictly on merit. Our aim is to appoint the best person for the job, regardless of race, gender, disability, sexual orientation, age or any other ?protected' characteristic. Please note also that we value the contribution of those who have served in the Armed Forces, and are signatories to the Armed Forces Covenant. JBRP1_UKTJ
Dec 16, 2025
Full time
Tutor of Engineering (CAD) Ref: 2526/053 Hours: 37 hours per week (1.0 fte) Salary: Up to £43,408 per annum (subject to experience and qualifications). Plus generous benefits. These include: ? 57 days annual leave per year (including bank holidays and efficiency closures) ? Generous Occupational Pension Scheme ? Financial support towards teacher training course fees if you do not have a recognised Level 5 teaching qualification (Cert Ed/PGCE) - worth up to £7,000 over two years About the role Calling all CAD/M Computer Aided Design/Manufacturing specialists! Are you a professional CAD draughts person, or a production/manufacturing engineer with CAD/CAM experience, or an engineering CAD/CAM tutor and looking for a new challenge? Are you looking for an exciting and rewarding role where you could be developing the skills, knowledge and professional behaviors of our future engineering workforce? We are seeking a dynamic, inspirational and enthusiastic individual who would relish the opportunity to share their knowledge, skills and experience with students and apprentices, teaching a range of CAD/CAM/Manufacturing & Production type units across Level 2, 3 (& 4) programmes including apprenticeship standards. This is a rewarding role working with a broad range of students and apprentices, predominantly across Level 2 & 3 programmes, to develop their 2D & 3D CAD & CAM skills (e.g. AutoCAD, Solidworks, Fusion 360, CNC Lathe/Mill, additive manufacture, laser cutting etc.). About the person You may be an experienced FE trainer/tutor, or a newly qualified tutor, but we would certainly encourage applications from those working in this industry too. Experience of manufacturing and production, quality improvement, leading projects/programmes would also be of benefit. You should have a minimum of a HND in a relevant Engineering discipline, or/and relevant industry standard qualifications and experience. You will ideally possess a recognised teaching qualification and/or assessor/IQA awards, or be willing to work towards these with funding support from the College. Recent experience within a manufacturing / engineering industry would be a significant advantage. Progression beyond point 12 of the salary scale (£40,407) is subject to Tutors obtaining QTLS. Staff with Advanced Teacher Status (ATS) via the Society for Education and Training (SET) are eligible to receive an enhanced salary of £44,875 - ask us for further details About the College We are a large, regional college serving a population across York and North Yorkshire of more one million people. Each year, we have approximately 4,000 school leavers, 1,000 apprentices, 2,000 adult students, and 400 higher-level students studying with us. Our wide range of education options span entry level programmes through to degrees, higher technical qualifications, and accredited professional courses to courses for professional development. Our apprenticeships can be studied from level 2 to level 5 across a range of different career pathways. We are the largest provider of A-Level and vocational programmes for school leavers in the region; we offer nearly 35 A-Level subjects and over 80 vocational courses, including a wide range of T-Level pathways. We are proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT), designed to increase higher level technical skills for employers. With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym. Please visit our website: Want to know more? For an informal discussion about the role, please contact Lisa Wheeler, Curriculum & Standards Manager, on or email . Please note that we are closed from 19th Dec to 4th January inclusive. However, Lisa will be available during that period - please drop her a text in the first instance and she will respond and arrange a discussion with you. Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our website apply using our application form. Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise checking your junk/spam folder, as some emails may end up here depending on your mail provider settings. Closing date: 16th January 2026, 9.00am Interviews: 23rd January 2026 We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG). As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff. York College has signed up to the ?Mindful Employer' charter for employers who are positive about mental health. We are also a certified Disability Confident Employer. Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. We welcome job applications from anyone who has the requisite skills, qualifications and experience. All applications are considered strictly on merit. Our aim is to appoint the best person for the job, regardless of race, gender, disability, sexual orientation, age or any other ?protected' characteristic. Please note also that we value the contribution of those who have served in the Armed Forces, and are signatories to the Armed Forces Covenant. JBRP1_UKTJ
Manufacturing Technician page is loaded Manufacturing Technicianlocations: Oxford, MItime type: Full timeposted on: Posted 8 Days Agojob requisition id: JREQ-218819At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global team is made of dreamers, doers and innovators who are Delivering POWER for a safer, brighter and more sustainable tomorrow. Job Posting Title Manufacturing Technician Job Description Summary Be part of the future from day one at Oxford Manufacturing Facility! AAM Oxford Forge Facility specializes in metal forming for powertrain, driveline, and chassis applications. Oxford custom manufactures precision metal parts to exact customer specifications. We are seeking self-motivated individuals for manufacturing positions. We have excellent opportunities for growth within our company! Benefits plans include Health Care: medical plans, Dental Insurance, Vision Insurance, Flex Spending Accounts, Health Savings Accounts, Associate Assistance Programs (EAP), Wellness Programs, and more. AAM Oxford Forge Facility also offers paid vacation, 13 holidays, overtime, opportunities, 401K , education assistance, career growth with development and learning opportunities. Job Description Oxford Forge is looking for specialized individuals, who are eager to have a hands on experience and have a learning attitude. This position is mainly looking for individuals who can work off shifts. (2nd Shift: 3:00 PM - 11:30 PM and 3rd Shift (11:00 PM - 7:30 AM). The starting wage for Manufacturing Technician (In Training) is $21.96 plus a shift premium for off shifts. Required Skills and Education - Operating presses that forge steel, automatic or manual- Driving Forklifts- Sorting of parts- Checking Quality on all products- Ensuring a safe work environment- This position requires frequent standing, bending, walking, lifting (up to 50 lbs.) and carrying. It also requires occasional driving of a hi-lo.- Required to be able to perform work on ladders and platforms. Must have good balance and physical agility.- Must be able to work for prolonged durations for equipment repairs and job changeovers.- Working environment is a manufacturing facility with heavy equipment/machinery. Thus, requires exposure to high/low temperatures and loud noises.- Mental demands include problem solving, decision making and occasional supervision. About AAM: As a leading global Tier 1 Automotive and Mobility Supplier, AAM designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with over 80 facilities in 18 countries, we are Bringing the Future Faster for a safer and more sustainable tomorrow. To learn more, visit Why Join : As a member of , you'll get to make a difference on day one. From your first day with us, you'll have the opportunity to grow, embrace challenges, build your skills, and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM and the world.AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail . AAM is an equal opportunity/affirmative action employer.locations: Oxford, MItime type: Full timeposted on: Posted 24 Days Agolocations: Oxford, MItime type: Full timeposted on: Posted 30+ Days Ago
Dec 16, 2025
Full time
Manufacturing Technician page is loaded Manufacturing Technicianlocations: Oxford, MItime type: Full timeposted on: Posted 8 Days Agojob requisition id: JREQ-218819At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global team is made of dreamers, doers and innovators who are Delivering POWER for a safer, brighter and more sustainable tomorrow. Job Posting Title Manufacturing Technician Job Description Summary Be part of the future from day one at Oxford Manufacturing Facility! AAM Oxford Forge Facility specializes in metal forming for powertrain, driveline, and chassis applications. Oxford custom manufactures precision metal parts to exact customer specifications. We are seeking self-motivated individuals for manufacturing positions. We have excellent opportunities for growth within our company! Benefits plans include Health Care: medical plans, Dental Insurance, Vision Insurance, Flex Spending Accounts, Health Savings Accounts, Associate Assistance Programs (EAP), Wellness Programs, and more. AAM Oxford Forge Facility also offers paid vacation, 13 holidays, overtime, opportunities, 401K , education assistance, career growth with development and learning opportunities. Job Description Oxford Forge is looking for specialized individuals, who are eager to have a hands on experience and have a learning attitude. This position is mainly looking for individuals who can work off shifts. (2nd Shift: 3:00 PM - 11:30 PM and 3rd Shift (11:00 PM - 7:30 AM). The starting wage for Manufacturing Technician (In Training) is $21.96 plus a shift premium for off shifts. Required Skills and Education - Operating presses that forge steel, automatic or manual- Driving Forklifts- Sorting of parts- Checking Quality on all products- Ensuring a safe work environment- This position requires frequent standing, bending, walking, lifting (up to 50 lbs.) and carrying. It also requires occasional driving of a hi-lo.- Required to be able to perform work on ladders and platforms. Must have good balance and physical agility.- Must be able to work for prolonged durations for equipment repairs and job changeovers.- Working environment is a manufacturing facility with heavy equipment/machinery. Thus, requires exposure to high/low temperatures and loud noises.- Mental demands include problem solving, decision making and occasional supervision. About AAM: As a leading global Tier 1 Automotive and Mobility Supplier, AAM designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with over 80 facilities in 18 countries, we are Bringing the Future Faster for a safer and more sustainable tomorrow. To learn more, visit Why Join : As a member of , you'll get to make a difference on day one. From your first day with us, you'll have the opportunity to grow, embrace challenges, build your skills, and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM and the world.AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail . AAM is an equal opportunity/affirmative action employer.locations: Oxford, MItime type: Full timeposted on: Posted 24 Days Agolocations: Oxford, MItime type: Full timeposted on: Posted 30+ Days Ago
Your mission Provide subject matter expertise in the establishment, improvement, troubleshooting and execution of maintenance and calibration activities, to ensure that assets required for the GMP manufacture and testing of gene therapy products are available and fit for use in line with business requirements Job Description Major Activities SME for Calibration, Metrology and Planned Maintenance techniques and requirements Responsible for defining the optimum approach for maintenance and calibration of GMP assets, based on technical knowledge and cGMP requirements/best practice Responsible for coordinating technical oversight and approval of calibration and maintenance technical documentation (internal and external) throughout the equipment lifecycle Responsible for the coordination and supervision of maintenance and calibration activities by internal and external resources in accordance with the CMMS. Responsible for creation, review and approval of maintenance and calibration technical documents for new equipment introduction and throughout the equipment lifecycle Responsible for technical input into new/revised Service Level Agreements with 3rd parties for calibration and maintenance Responsible for authoring and maintaining Technical Standards relating to calibration and maintenance, in partnership with other Calibration & Maintenance Engineers Responsible for demonstrating a high standard of health and safety behaviour and practice, ensuring that all EHS commitments are delivered on time in full Responsible for supporting a state of Inspection Readiness every day within the Facilities and Maintenance Engineering team, and for supporting the successful preparation and fronting of Regulatory Inspections and Audits Manage Quality processes including Risk Assessments, Change Controls, CAPAs and Deviations as per the site Quality Management System, including as lead for deviations relating to maintenance as-found failures. Responsible for ensuring that own work complies with GMP, Data Integrity and Good Documentation Practice (GDP) and is undertaken in accordance with applicable procedures Responsible for ensuring that own training is undertaken in a timely and GMP-compliant manner before the task is undertaken Responsible for ensuring that any GMP documentation assigned, e.g. (but not limited to) Issues, CAPAs, Change Controls, BMRs & audit/inspection actions, is closed in a timely manner and in a RFT state that complies with MeiraGTx procedures, including Health and Safety and GMP Responsible for identifying, collaborating and delivering continuous improvements within the Facilities & Maintenance team to improve safety, quality, service and cost Key Performance Indicators Planned Preventive Maintenance and Calibration timeliness Timely response to unplanned maintenance requirements Timely completion of all Safety and Quality commitments Key Job Competencies Subject Matter Expertise in Calibration, Maintenance and/or Metrology Job Responsibilities Supervision of internal and external personnel performing planned maintenance Responsible for approving master documentation and executing documentation as SME Responsible for fronting as SME in regulatory inspections regarding Calibration and Maintenance Job Background Experience performing and/or supervising maintenance in GMP operational facilities Experience with Computerised Maintenance Management Systems HNC / HND / Degree level education in a relevant Engineering discipline Excellent standard of written and verbal communication in the English language
Dec 16, 2025
Full time
Your mission Provide subject matter expertise in the establishment, improvement, troubleshooting and execution of maintenance and calibration activities, to ensure that assets required for the GMP manufacture and testing of gene therapy products are available and fit for use in line with business requirements Job Description Major Activities SME for Calibration, Metrology and Planned Maintenance techniques and requirements Responsible for defining the optimum approach for maintenance and calibration of GMP assets, based on technical knowledge and cGMP requirements/best practice Responsible for coordinating technical oversight and approval of calibration and maintenance technical documentation (internal and external) throughout the equipment lifecycle Responsible for the coordination and supervision of maintenance and calibration activities by internal and external resources in accordance with the CMMS. Responsible for creation, review and approval of maintenance and calibration technical documents for new equipment introduction and throughout the equipment lifecycle Responsible for technical input into new/revised Service Level Agreements with 3rd parties for calibration and maintenance Responsible for authoring and maintaining Technical Standards relating to calibration and maintenance, in partnership with other Calibration & Maintenance Engineers Responsible for demonstrating a high standard of health and safety behaviour and practice, ensuring that all EHS commitments are delivered on time in full Responsible for supporting a state of Inspection Readiness every day within the Facilities and Maintenance Engineering team, and for supporting the successful preparation and fronting of Regulatory Inspections and Audits Manage Quality processes including Risk Assessments, Change Controls, CAPAs and Deviations as per the site Quality Management System, including as lead for deviations relating to maintenance as-found failures. Responsible for ensuring that own work complies with GMP, Data Integrity and Good Documentation Practice (GDP) and is undertaken in accordance with applicable procedures Responsible for ensuring that own training is undertaken in a timely and GMP-compliant manner before the task is undertaken Responsible for ensuring that any GMP documentation assigned, e.g. (but not limited to) Issues, CAPAs, Change Controls, BMRs & audit/inspection actions, is closed in a timely manner and in a RFT state that complies with MeiraGTx procedures, including Health and Safety and GMP Responsible for identifying, collaborating and delivering continuous improvements within the Facilities & Maintenance team to improve safety, quality, service and cost Key Performance Indicators Planned Preventive Maintenance and Calibration timeliness Timely response to unplanned maintenance requirements Timely completion of all Safety and Quality commitments Key Job Competencies Subject Matter Expertise in Calibration, Maintenance and/or Metrology Job Responsibilities Supervision of internal and external personnel performing planned maintenance Responsible for approving master documentation and executing documentation as SME Responsible for fronting as SME in regulatory inspections regarding Calibration and Maintenance Job Background Experience performing and/or supervising maintenance in GMP operational facilities Experience with Computerised Maintenance Management Systems HNC / HND / Degree level education in a relevant Engineering discipline Excellent standard of written and verbal communication in the English language
Director, R&D DT Priority Program Management Business Introduction: GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will lead priority program management for Research & Development Digital Technology (RD DT) with a focus on the 'Priority Tech' investments managed through the Tech Investment Board (TIB). These investments will transform GSK Research and Development, increasing the Probability of Technical & Regulatory Success (PTRS), accelerating the R&D cycle times and delivering significant efficiencies. You will coordinate complex, cross functional programs that deliver digital capabilities to advance scientific discovery. You will work closely with leaders in R&D, engineering, product, data, security and operations to drive delivery, manage risk and demonstrate clear impact. We value collaborative, pragmatic leaders who simplify work, enable teams and focus on measurable outcomes. Responsibilities Lead planning and delivery of high-priority, multi-team RD DT programs from concept to sustained operation. Align stakeholders across R&D, technology, data and operations to set priorities, remove blockers and make timely decisions. Establish and maintain program governance, clear metrics, risk management and transparent reporting to senior leaders. Coach and mentor program managers and cross functional leads to grow capability and improve delivery consistency. Partner with security, compliance and infrastructure teams to ensure solutions meet regulatory and operational requirements. Drive continuous improvement in planning, delivery processes and toolsets to increase speed and quality of outcomes. Recruit and manage a 3rd party team of persistent Project Managers to matrix into the Priority Tech Programs and ensure Project Management rigor and discipline is embedded. Qualifications Significant experience in program or project management delivering technology, data or digital transformation programs. Proven track record leading cross functional, multi site programs with engineering, product, data and business partners. Strong skills in governance, risk management, delivery metrics and executive reporting. Experience working with regulated environments or life sciences businesses. Demonstrable experience coaching or leading program managers or delivery teams. Bachelor's degree or equivalent experience in a relevant field. Preferred Qualifications Experience working in R&D or scientific environments delivering digital platforms or data capabilities. Advanced degree or professional certifications in program management (e.g. PMP) or agile delivery frameworks. Hands on familiarity with cloud platforms, data platforms, APIs and modern software delivery practices. Experience partnering with security, compliance and infrastructure teams on regulated programs. Track record of building program management capability and scalable delivery processes. Strong stakeholder influencing skills and experience reporting to senior or executive leaders. How to Apply We want to hear from you. Please submit your CV and a short cover note describing a program you led that delivered measurable impact. Tell us what you delivered, how you measured success and what you learned. We look forward to hearing from you. Closing Date: Wednesday 7th January 2026 We appreciate your understanding and look forward to connecting soon! When applying, use your cover letter or CV to highlight how your skills and experience align with the role's requirements. We look forward to reviewing your application! GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us at or . When applying, use your cover letter or CV to highlight how your skills and experience align with the role's requirements. We look forward to reviewing your application! GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs on your behalf, in the event you are afforded an interview for employment. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at .
Dec 16, 2025
Full time
Director, R&D DT Priority Program Management Business Introduction: GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will lead priority program management for Research & Development Digital Technology (RD DT) with a focus on the 'Priority Tech' investments managed through the Tech Investment Board (TIB). These investments will transform GSK Research and Development, increasing the Probability of Technical & Regulatory Success (PTRS), accelerating the R&D cycle times and delivering significant efficiencies. You will coordinate complex, cross functional programs that deliver digital capabilities to advance scientific discovery. You will work closely with leaders in R&D, engineering, product, data, security and operations to drive delivery, manage risk and demonstrate clear impact. We value collaborative, pragmatic leaders who simplify work, enable teams and focus on measurable outcomes. Responsibilities Lead planning and delivery of high-priority, multi-team RD DT programs from concept to sustained operation. Align stakeholders across R&D, technology, data and operations to set priorities, remove blockers and make timely decisions. Establish and maintain program governance, clear metrics, risk management and transparent reporting to senior leaders. Coach and mentor program managers and cross functional leads to grow capability and improve delivery consistency. Partner with security, compliance and infrastructure teams to ensure solutions meet regulatory and operational requirements. Drive continuous improvement in planning, delivery processes and toolsets to increase speed and quality of outcomes. Recruit and manage a 3rd party team of persistent Project Managers to matrix into the Priority Tech Programs and ensure Project Management rigor and discipline is embedded. Qualifications Significant experience in program or project management delivering technology, data or digital transformation programs. Proven track record leading cross functional, multi site programs with engineering, product, data and business partners. Strong skills in governance, risk management, delivery metrics and executive reporting. Experience working with regulated environments or life sciences businesses. Demonstrable experience coaching or leading program managers or delivery teams. Bachelor's degree or equivalent experience in a relevant field. Preferred Qualifications Experience working in R&D or scientific environments delivering digital platforms or data capabilities. Advanced degree or professional certifications in program management (e.g. PMP) or agile delivery frameworks. Hands on familiarity with cloud platforms, data platforms, APIs and modern software delivery practices. Experience partnering with security, compliance and infrastructure teams on regulated programs. Track record of building program management capability and scalable delivery processes. Strong stakeholder influencing skills and experience reporting to senior or executive leaders. How to Apply We want to hear from you. Please submit your CV and a short cover note describing a program you led that delivered measurable impact. Tell us what you delivered, how you measured success and what you learned. We look forward to hearing from you. Closing Date: Wednesday 7th January 2026 We appreciate your understanding and look forward to connecting soon! When applying, use your cover letter or CV to highlight how your skills and experience align with the role's requirements. We look forward to reviewing your application! GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us at or . When applying, use your cover letter or CV to highlight how your skills and experience align with the role's requirements. We look forward to reviewing your application! GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs on your behalf, in the event you are afforded an interview for employment. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at .
Ready to take your career to the next level? We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together. Note to agencies - we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. The role in 60 seconds Team: Core Infrastructure and Apps (CIA) Location: Hybrid working from Bristol, Southampton or Exeter Working Pattern: Full-time Why this role matters: This is a pivotal opportunity to ensure the security and supportability of enterprise applications by proactively managing updates, patches, and configuration changes. This role focuses on maintaining a secure and compliant application landscape by coordinating with internal teams and vendors to apply timely updates, reduce vulnerabilities, and ensure systems remain within support lifecycles. What you'll do This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations: Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Occasional travel to other office locations may be required to support operational and project activities. The Core Infrastructure and Apps (CIA) team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them. The team reports into the Technical Lead and are responsible for all aspects of the Microsoft platforms and applications on them from escalated incidents and requests, patching, servicing, monitoring and optimising by applying best practices and security measures and controls. The primary objective of this role is to ensure that critical line-of-business applications remain secure, supported, and up to date-through proactive patching, configuration management, and lifecycle oversight. This is in close collaboration with our managed services partner and third-party software providers and other internal IT teams. It's an exciting time to be joining, as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, Cloud Virtual PC evaluation and migration of key workloads into Azure, of which the CIA team will have significant input and contribution towards Key Responsibilities Ensure critical line-of-business applications remain secure, supported, and compliant through proactive patching, updates, and configuration management within change control processes and thorough testing and communications plans Collaborate with Cyber Security team to ensure alignment with Operating System, runtimes and Application patching lifecycle and support to prevent and mitigate vulnerabilities Detect and remediate legacy applications and runtimes/middleware and ensure phased and tested removal from the environment Support the onboarding and operational readiness of new applications, ensuring they meet security and supportability requirements Assist with internal audits, compliance reviews, and reporting related to application security and operational integrity Examine and apply security hardening to existing applications and services to align with industry baselines such as CIS and NIST Recommend and apply best practice security controls to Work alongside other IT teams to assist in defining and refining least privilege role-based access control for applications and services Working within the team to provide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools Serve as a primary liaison between application vendors and internal/external support teams as required to ensure supportable, stable and available solutions for our userbase Support a dynamic roadmap of transformation, including the migration of core business applications to cloud platforms Create and maintain comprehensive technical documentation artefacts such as high and low-level designs, runbooks, workflows and knowledge articles for 1st-3rd line support use and architectural approval Make constructive recommendations to improve the platforms and related processes by conducting technical research and creation of artefacts such as solutions option papers and present to senior stakeholders to drive continuous improvement and modernity Evaluate third-party proposals to ensure alignment with business objectives and technical accuracy and compatibility with the environment Monitor system alerts and respond according to predefined procedures Collaborate with Managed Services Partner on application packaging requests, testing and deployments Seek out and proactively suggest methods of efficiency and automation where possible such as scripting and templates Work within an Agile based sprint model of delivery Support the onboarding and upskilling of new and existing team members What we're looking for We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following: Technical Expertise (essential) Proven experience in a 3rd line application support role, ideally within a legal or professional services environment. Strong understanding of application lifecycle management, including patching, upgrades, and vendor support models. Hands-on experience with applying security updates and configuration changes to enterprise applications and platforms. Familiarity with vulnerability management tools such as Qualys and Microsoft Defender, and the ability to remediate findings in collaboration with a Cyber Security Team. Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365 and complementary solutions, including: Entra ID Microsoft Teams Exchange Online Windows 11 Intune Defender Mimecast Windows Server - Active Directory, Group Policy, IIS, PKI, NPS M365 apps (MS Office) - including templates, add-ins and macros Scripting using PowerShell and Microsoft Graph Familiarity with Azure DevOps for managing and tracking workloads within an Agile sprint delivery model Understanding of industry standards for Cyber Security, such as Cyber Essentials, NIST, CIS Benchmarks Understanding of Information Security standards such as ISO 27001 (desired) Industry standard certification, such as Microsoft 365 Modern Work Administrator (MD-102/MS-102), Azure Administrator (AZ-104), Windows Server Hybrid Administrator (AZ-800/AZ-801) and ITILv4 is advantageous Legal Application Knowledge (highly desired - candidates with experience preferred) Working knowledge of key legal business applications, including: iManage (document management) on-premises and cloud versions Elite 3E (practice management) Elite MatterSphere (case and matter management - small footprint) Chrome River/Emburse (expenses) HighQ (secure file share and collaboration) Ability to act as a technical lead for these platforms, liaising with vendors and internal teams to ensure stability, upgrades, and integration. Other Technologies (awareness and exposure) Virtual Cloud PC services such as Azure Virtual Desktop, Windows 365 Power Platform awareness - Power Automate, Power Apps Dynamics 365 and Peppermint CX365 LogicMonitor monitoring platform or similar Signature 365 External domain and certificate management Print and Scan services - Equitrac, ShareScan, Kappris Cisco Switching and networking fundamentals (DNS, DHCP, VLANs, load balancing) ServiceNow Qualys Hands-on experience with Microsoft Azure Security and Identity Management Experience working in environments where core infrastructure (e.g., networking, data centres) is delivered via managed service providers. Ability to review and challenge third-party technical proposals in the best interests of the business. Problem Solving & Communication Demonstrated ability to troubleshoot complex technical issues and deliver effective, scalable solutions Work in a methodical controlled manner, remaining calm and composed during complex technical scenarios Able to work autonomously and to schedule own resource appropriately Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders Excellent written and verbal communication, including documentation, reporting, and presenting to senior audiences Professional Attributes . click apply for full job details
Dec 16, 2025
Full time
Ready to take your career to the next level? We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together. Note to agencies - we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. The role in 60 seconds Team: Core Infrastructure and Apps (CIA) Location: Hybrid working from Bristol, Southampton or Exeter Working Pattern: Full-time Why this role matters: This is a pivotal opportunity to ensure the security and supportability of enterprise applications by proactively managing updates, patches, and configuration changes. This role focuses on maintaining a secure and compliant application landscape by coordinating with internal teams and vendors to apply timely updates, reduce vulnerabilities, and ensure systems remain within support lifecycles. What you'll do This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations: Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Occasional travel to other office locations may be required to support operational and project activities. The Core Infrastructure and Apps (CIA) team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them. The team reports into the Technical Lead and are responsible for all aspects of the Microsoft platforms and applications on them from escalated incidents and requests, patching, servicing, monitoring and optimising by applying best practices and security measures and controls. The primary objective of this role is to ensure that critical line-of-business applications remain secure, supported, and up to date-through proactive patching, configuration management, and lifecycle oversight. This is in close collaboration with our managed services partner and third-party software providers and other internal IT teams. It's an exciting time to be joining, as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, Cloud Virtual PC evaluation and migration of key workloads into Azure, of which the CIA team will have significant input and contribution towards Key Responsibilities Ensure critical line-of-business applications remain secure, supported, and compliant through proactive patching, updates, and configuration management within change control processes and thorough testing and communications plans Collaborate with Cyber Security team to ensure alignment with Operating System, runtimes and Application patching lifecycle and support to prevent and mitigate vulnerabilities Detect and remediate legacy applications and runtimes/middleware and ensure phased and tested removal from the environment Support the onboarding and operational readiness of new applications, ensuring they meet security and supportability requirements Assist with internal audits, compliance reviews, and reporting related to application security and operational integrity Examine and apply security hardening to existing applications and services to align with industry baselines such as CIS and NIST Recommend and apply best practice security controls to Work alongside other IT teams to assist in defining and refining least privilege role-based access control for applications and services Working within the team to provide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools Serve as a primary liaison between application vendors and internal/external support teams as required to ensure supportable, stable and available solutions for our userbase Support a dynamic roadmap of transformation, including the migration of core business applications to cloud platforms Create and maintain comprehensive technical documentation artefacts such as high and low-level designs, runbooks, workflows and knowledge articles for 1st-3rd line support use and architectural approval Make constructive recommendations to improve the platforms and related processes by conducting technical research and creation of artefacts such as solutions option papers and present to senior stakeholders to drive continuous improvement and modernity Evaluate third-party proposals to ensure alignment with business objectives and technical accuracy and compatibility with the environment Monitor system alerts and respond according to predefined procedures Collaborate with Managed Services Partner on application packaging requests, testing and deployments Seek out and proactively suggest methods of efficiency and automation where possible such as scripting and templates Work within an Agile based sprint model of delivery Support the onboarding and upskilling of new and existing team members What we're looking for We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following: Technical Expertise (essential) Proven experience in a 3rd line application support role, ideally within a legal or professional services environment. Strong understanding of application lifecycle management, including patching, upgrades, and vendor support models. Hands-on experience with applying security updates and configuration changes to enterprise applications and platforms. Familiarity with vulnerability management tools such as Qualys and Microsoft Defender, and the ability to remediate findings in collaboration with a Cyber Security Team. Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365 and complementary solutions, including: Entra ID Microsoft Teams Exchange Online Windows 11 Intune Defender Mimecast Windows Server - Active Directory, Group Policy, IIS, PKI, NPS M365 apps (MS Office) - including templates, add-ins and macros Scripting using PowerShell and Microsoft Graph Familiarity with Azure DevOps for managing and tracking workloads within an Agile sprint delivery model Understanding of industry standards for Cyber Security, such as Cyber Essentials, NIST, CIS Benchmarks Understanding of Information Security standards such as ISO 27001 (desired) Industry standard certification, such as Microsoft 365 Modern Work Administrator (MD-102/MS-102), Azure Administrator (AZ-104), Windows Server Hybrid Administrator (AZ-800/AZ-801) and ITILv4 is advantageous Legal Application Knowledge (highly desired - candidates with experience preferred) Working knowledge of key legal business applications, including: iManage (document management) on-premises and cloud versions Elite 3E (practice management) Elite MatterSphere (case and matter management - small footprint) Chrome River/Emburse (expenses) HighQ (secure file share and collaboration) Ability to act as a technical lead for these platforms, liaising with vendors and internal teams to ensure stability, upgrades, and integration. Other Technologies (awareness and exposure) Virtual Cloud PC services such as Azure Virtual Desktop, Windows 365 Power Platform awareness - Power Automate, Power Apps Dynamics 365 and Peppermint CX365 LogicMonitor monitoring platform or similar Signature 365 External domain and certificate management Print and Scan services - Equitrac, ShareScan, Kappris Cisco Switching and networking fundamentals (DNS, DHCP, VLANs, load balancing) ServiceNow Qualys Hands-on experience with Microsoft Azure Security and Identity Management Experience working in environments where core infrastructure (e.g., networking, data centres) is delivered via managed service providers. Ability to review and challenge third-party technical proposals in the best interests of the business. Problem Solving & Communication Demonstrated ability to troubleshoot complex technical issues and deliver effective, scalable solutions Work in a methodical controlled manner, remaining calm and composed during complex technical scenarios Able to work autonomously and to schedule own resource appropriately Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders Excellent written and verbal communication, including documentation, reporting, and presenting to senior audiences Professional Attributes . click apply for full job details
A Managed Service Provider is seeking a skilled Service Desk Engineer to deliver exceptional IT support. You will provide 1st to 3rd line support to clients and colleagues, troubleshoot various issues related to Microsoft products, and ensure a high standard of customer service. The role offers opportunities for career growth within a collaborative team. This position is hybrid, requiring two days in the office after induction, with a salary range of £25,000 to £30,000 plus benefits.
Dec 16, 2025
Full time
A Managed Service Provider is seeking a skilled Service Desk Engineer to deliver exceptional IT support. You will provide 1st to 3rd line support to clients and colleagues, troubleshoot various issues related to Microsoft products, and ensure a high standard of customer service. The role offers opportunities for career growth within a collaborative team. This position is hybrid, requiring two days in the office after induction, with a salary range of £25,000 to £30,000 plus benefits.
Manchester Metropolitan University
City, Manchester
About the Directorate As IT&D, we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights to drive continual improvement. Embracing a digital future in an evolving modern university, you will be working in partnership with our academic and Professional Services colleagues to deliver digital services that help the University achieve its strategic objectives in teaching and research, nationally & globally. About the Department The Software Engineering department within IT&D are responsible for the development, support, maintenance and administration of approved software applications used within Manchester Metropolitan University across a digital portfolio including Campus Experience, Digital Workplace, Education, Finance and the Student Lifecycle. We work in a hybrid manner and the team's 'anchor day' on-site is on Thursdays each week. About the Team The Student Relationship Management (SRM) Team plays a central role in shaping how the University connects with prospective students, supports current learners, and engages with key services across the student journey. We design and deliver innovative solutions built on Microsoft Dynamics 365, Power Platform, and related Microsoft technologies. Our work underpins critical functions across Recruitment and Admissions, Student Services supporting a range of Professional Services directorates. From streamlining enquiries and application processes to enhancing case management and student engagement, we create user-focused systems that help staff work more efficiently and empower students with better access to support. We champion modern, low-code approaches supplemented by custom development where appropriate, working closely with stakeholders to understand their needs and translate them into scalable, secure and intuitive digital solutions. Joining the SRM Team means contributing to high-impact projects that directly improve the experience of learners and colleagues throughout the University. About the Role You will be supporting and enhancing existing solutions, along with developing new functionality on top of our existing investment in Dynamics 365 and Power Platform. We practise modern development in an agile environment and are test first (TDD) where possible. We utilise a range of bespoke development and 3rd party products to deliver our full suite of applications, mainly on Microsoft and Azure cloud technologies. This is an exciting role within the University, and you will have the opportunity to develop many new skills whilst working within a dynamic team with an exciting delivery roadmap. Key Responsibilities Develop, maintain and support applications, solutions and services within the SRM team remit, ensuring high performance, reliability and security. Lead on the design, development, delivery and maintenance of advanced customisations, integrations and extensions within Microsoft Dynamics 365 and the Power Platform. Collaborate closely with business stakeholders and Agile teams to translate functional requirements into effective technical solutions. Apply established engineering practices including CI/CD via Azure DevOps, solution versioning, automated testing, and robust documentation. Troubleshoot and diagnose issues across environments using tools such as Plugin Trace Logs, XrmToolBox diagnostics, and Azure Application Insights. Ensure solutions align with Microsoft best practices, Power Platform governance, and enterprise architectural standards. Key Skills & Experiences The key skills we are looking for include: Strong experience with Microsoft Dynamics 365 and Microsoft Power Platform Hands on CE/CRM development projects Standards based Web technologies including HTML, CSS and JavaScript SQL Server and/or Oracle experience Microsoft Azure knowledge Other skills and experience which would be beneficial are: Utilising 3rd party or internal API's within Power Automate solutions Using SharePoint for document storage MS Office development Dynamics365 Plugins JIRA / Confluence Working in an Agile environment Assessment Process To apply, please submit a CV and covering letter detailing your suitability, on the application portal. Assessment will be conducted in two stages - Stage 1 is an informal chat and will be held on 18, 19 and/or 22 December. Those shortlisted in Stage 1 will be invited to Stage 2, a panel interview which will be held in the w/c 05 January. Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role. If you would like to join our people and share our ambition, we would love to hear from you! Inclusivity and Diversity Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, including those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support under represented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. Recruitment Agencies: The University has engaged an approved list of recruitment agencies to support the recruitment of its vacancies from time to time. The University does not accept speculative applications from recruitment agencies outside of this list.
Dec 16, 2025
Full time
About the Directorate As IT&D, we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights to drive continual improvement. Embracing a digital future in an evolving modern university, you will be working in partnership with our academic and Professional Services colleagues to deliver digital services that help the University achieve its strategic objectives in teaching and research, nationally & globally. About the Department The Software Engineering department within IT&D are responsible for the development, support, maintenance and administration of approved software applications used within Manchester Metropolitan University across a digital portfolio including Campus Experience, Digital Workplace, Education, Finance and the Student Lifecycle. We work in a hybrid manner and the team's 'anchor day' on-site is on Thursdays each week. About the Team The Student Relationship Management (SRM) Team plays a central role in shaping how the University connects with prospective students, supports current learners, and engages with key services across the student journey. We design and deliver innovative solutions built on Microsoft Dynamics 365, Power Platform, and related Microsoft technologies. Our work underpins critical functions across Recruitment and Admissions, Student Services supporting a range of Professional Services directorates. From streamlining enquiries and application processes to enhancing case management and student engagement, we create user-focused systems that help staff work more efficiently and empower students with better access to support. We champion modern, low-code approaches supplemented by custom development where appropriate, working closely with stakeholders to understand their needs and translate them into scalable, secure and intuitive digital solutions. Joining the SRM Team means contributing to high-impact projects that directly improve the experience of learners and colleagues throughout the University. About the Role You will be supporting and enhancing existing solutions, along with developing new functionality on top of our existing investment in Dynamics 365 and Power Platform. We practise modern development in an agile environment and are test first (TDD) where possible. We utilise a range of bespoke development and 3rd party products to deliver our full suite of applications, mainly on Microsoft and Azure cloud technologies. This is an exciting role within the University, and you will have the opportunity to develop many new skills whilst working within a dynamic team with an exciting delivery roadmap. Key Responsibilities Develop, maintain and support applications, solutions and services within the SRM team remit, ensuring high performance, reliability and security. Lead on the design, development, delivery and maintenance of advanced customisations, integrations and extensions within Microsoft Dynamics 365 and the Power Platform. Collaborate closely with business stakeholders and Agile teams to translate functional requirements into effective technical solutions. Apply established engineering practices including CI/CD via Azure DevOps, solution versioning, automated testing, and robust documentation. Troubleshoot and diagnose issues across environments using tools such as Plugin Trace Logs, XrmToolBox diagnostics, and Azure Application Insights. Ensure solutions align with Microsoft best practices, Power Platform governance, and enterprise architectural standards. Key Skills & Experiences The key skills we are looking for include: Strong experience with Microsoft Dynamics 365 and Microsoft Power Platform Hands on CE/CRM development projects Standards based Web technologies including HTML, CSS and JavaScript SQL Server and/or Oracle experience Microsoft Azure knowledge Other skills and experience which would be beneficial are: Utilising 3rd party or internal API's within Power Automate solutions Using SharePoint for document storage MS Office development Dynamics365 Plugins JIRA / Confluence Working in an Agile environment Assessment Process To apply, please submit a CV and covering letter detailing your suitability, on the application portal. Assessment will be conducted in two stages - Stage 1 is an informal chat and will be held on 18, 19 and/or 22 December. Those shortlisted in Stage 1 will be invited to Stage 2, a panel interview which will be held in the w/c 05 January. Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role. If you would like to join our people and share our ambition, we would love to hear from you! Inclusivity and Diversity Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, including those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support under represented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. Recruitment Agencies: The University has engaged an approved list of recruitment agencies to support the recruitment of its vacancies from time to time. The University does not accept speculative applications from recruitment agencies outside of this list.
Internal use only - Grade D About us. We are The Very Group and we're here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We're just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing. About the Team The Financial Services (FS) Performance Unit is responsible for designing, building, changing and running technology across all our financial products and functions. It supports Account Management, Credit Risk, Fraud, Debt Management, Customer Payments, Insurance and Retail Credit Products, and will help drive future expansion into new FS products including Personal Loans. Tech Stack:Java, ECS, AWS RDS, Terraform, AWS API Gateway About the role As Senior Solution Architect you are expected to help shape architectural design and technology roadmaps for complex applications supporting high volume, mission critical products and services. Responsible for designing solutions across the Financial Services tribe that meet both the functional and non-functional requirements for initiatives. Solutions will be a combination of custom-built software, utilising primarily AWS, and external providers' SAAS components. A key requirement for the role is the ability to analyse existing implementations, sometimes including legacy systems, and present options (Key Design Decisions) showing the strategic option (if known) plus other options which are pragmatic roadmap phases balancing long-term strategy and shorter-term business value. A benefit for this role will be strong system analysis skills. Defining roadmaps for the domains which define the as-is and to-be architectural states and the proposed transitionary phases to be followed to achieve the proposed target state. Roadmap phases will balance strategic direction with business delivery. Working with the Lead Architect, you will be responsible for implementing the policies and standards that guide technology delivery, possessing significant experience in modern, cloud-based technology standards and practices. Assessing 3rd party providers to ensure the proposed solution meets the TVG standards for security, privacy, data integration, performance and reliability. You will be experienced in actively addressing the most complicated risks, issues and dependencies including managing dependencies where ownership exists outside of the team. We need the right person to help identify innovative ways to unblock issues whilst evolving our architecture towards a defined target. The Senior solution architect must both contribute towards strategic thinking as well as ensuring that appropriate technology standards are created and adhered to - including solution designs, strategic alignment, growing technology capabilities, introducing best practice and leading technology selection. The Senior Solution Architect must be an integral part of the Solution Architecture team, working in collaboration with the Lead Architect within a Tribe. You'll work hand in hand with our Product Managers, Delivery and Technical Leads in order to influence and define a technology roadmap to meet both our commercial and technology aims. We're looking for a role model within the discipline to engage the wider community whilst coaching/mentoring other architects, technical leads and engineers. To be successful in the role, we need someone who can mediate between people and explain complex technical concepts to non-technical audiences, particularly someone who is confident communicating with stakeholders at all levels. Someone who understands the evolutionary nature of technology delivery in an agile environment. As you may imagine, our stakeholder expectations are high, and we'll need you to facilitate discussions about high risk and complexity even within constrained timescales. We want to be known as the best in class for this space, so here you can speak and represent the community to large audiences inside and outside of the Very Group! The role also has a focus on promotion and leadership of the architectural vision both inside the architecture team and across the wider technology and business teams. Essential knowledge and skills Demonstrable experience in designing complex solutions balancing strategic direction and business delivery Experience in defining roadmaps and influencing, communicating and guiding stakeholders Conceptual and strategic thinker Technical expert Team member with good interpersonal skills but able to work independently You are known for your thought leadership and critical thinking in the technical space, while being able to apply business context You have experience of the following technology skills or knowledge: Java & Amazon AWS Experience working with the following technologies would be a bonus: SpringBoot, Oracle DB, Terraform, React & AWS specifics: API Gatewayand RDS Domain experience in Financial Services, preferably Retail Financial Services / Banking / Insurance / Credit / Loans Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6500 flexible benefits allowance to suit your needs 30days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 45-60 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd stage - A one-hour more formal technical focused interview. 3rd stage - Final Stage with the Head of Technology As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 16, 2025
Full time
Internal use only - Grade D About us. We are The Very Group and we're here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We're just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing. About the Team The Financial Services (FS) Performance Unit is responsible for designing, building, changing and running technology across all our financial products and functions. It supports Account Management, Credit Risk, Fraud, Debt Management, Customer Payments, Insurance and Retail Credit Products, and will help drive future expansion into new FS products including Personal Loans. Tech Stack:Java, ECS, AWS RDS, Terraform, AWS API Gateway About the role As Senior Solution Architect you are expected to help shape architectural design and technology roadmaps for complex applications supporting high volume, mission critical products and services. Responsible for designing solutions across the Financial Services tribe that meet both the functional and non-functional requirements for initiatives. Solutions will be a combination of custom-built software, utilising primarily AWS, and external providers' SAAS components. A key requirement for the role is the ability to analyse existing implementations, sometimes including legacy systems, and present options (Key Design Decisions) showing the strategic option (if known) plus other options which are pragmatic roadmap phases balancing long-term strategy and shorter-term business value. A benefit for this role will be strong system analysis skills. Defining roadmaps for the domains which define the as-is and to-be architectural states and the proposed transitionary phases to be followed to achieve the proposed target state. Roadmap phases will balance strategic direction with business delivery. Working with the Lead Architect, you will be responsible for implementing the policies and standards that guide technology delivery, possessing significant experience in modern, cloud-based technology standards and practices. Assessing 3rd party providers to ensure the proposed solution meets the TVG standards for security, privacy, data integration, performance and reliability. You will be experienced in actively addressing the most complicated risks, issues and dependencies including managing dependencies where ownership exists outside of the team. We need the right person to help identify innovative ways to unblock issues whilst evolving our architecture towards a defined target. The Senior solution architect must both contribute towards strategic thinking as well as ensuring that appropriate technology standards are created and adhered to - including solution designs, strategic alignment, growing technology capabilities, introducing best practice and leading technology selection. The Senior Solution Architect must be an integral part of the Solution Architecture team, working in collaboration with the Lead Architect within a Tribe. You'll work hand in hand with our Product Managers, Delivery and Technical Leads in order to influence and define a technology roadmap to meet both our commercial and technology aims. We're looking for a role model within the discipline to engage the wider community whilst coaching/mentoring other architects, technical leads and engineers. To be successful in the role, we need someone who can mediate between people and explain complex technical concepts to non-technical audiences, particularly someone who is confident communicating with stakeholders at all levels. Someone who understands the evolutionary nature of technology delivery in an agile environment. As you may imagine, our stakeholder expectations are high, and we'll need you to facilitate discussions about high risk and complexity even within constrained timescales. We want to be known as the best in class for this space, so here you can speak and represent the community to large audiences inside and outside of the Very Group! The role also has a focus on promotion and leadership of the architectural vision both inside the architecture team and across the wider technology and business teams. Essential knowledge and skills Demonstrable experience in designing complex solutions balancing strategic direction and business delivery Experience in defining roadmaps and influencing, communicating and guiding stakeholders Conceptual and strategic thinker Technical expert Team member with good interpersonal skills but able to work independently You are known for your thought leadership and critical thinking in the technical space, while being able to apply business context You have experience of the following technology skills or knowledge: Java & Amazon AWS Experience working with the following technologies would be a bonus: SpringBoot, Oracle DB, Terraform, React & AWS specifics: API Gatewayand RDS Domain experience in Financial Services, preferably Retail Financial Services / Banking / Insurance / Credit / Loans Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6500 flexible benefits allowance to suit your needs 30days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 45-60 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd stage - A one-hour more formal technical focused interview. 3rd stage - Final Stage with the Head of Technology As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Quantity Surveyor - North London - Civils (NEC contract) Leading award winning Civil Contractor with a turnover of £2b annually, seeking a Senior Quantity Surveyor to work on their new Framework. Consisting of 1,000 projects ranging from £1m - £50m each. Locations will include London, Essex, Hertfordshire, and other areas. Projects are design and build and will consist of refurb and new build water treatment works and pipelines. They will include demolition, enabling works, new construction, foundations, piling, RC concrete, tunnelling, shaft sinking, and pipelines. Must come from a main contractor background and have experience in Civil Engineering. Educational requirements include a degree qualification and a civil engineering background, with four years' experience in a similar role. Must have worked with the NEC Contract. Role: Providing commercial support for a project, working closely with the operational teams. Contribute to profitable performance through successful commercial and financial management. Reporting to the Commercial Manager on all financial and legal matters. Principal Duties & Accountabilities: Understand the contractual requirements of project documents including the roles and responsibilities of all involved and the notices required to record change etc. Coordinate any responses required with Commercial Manager. Liaise with the client, client representatives, and other 3rd parties on commercial issues, including the agreement of additional monies. Cost management for project/section of works. Build and maintain customer confidence. Understand allowances for elements of work (preliminaries, materials, subcontract etc.). Understanding of cost to end of reporting period and comparison with allowance. Understand forecast cost to completion. Value management for project/section of works. Prepare interim and final accounts. Understanding of true value to end of reporting period and comparison with actual cost expended. Understanding of forecast final value at completion. Change management for section of works. Recording of change and allocation of responsibility. Evaluation and recovery of any change that is not risk/liability including recovery from 3rd parties. Risk and opportunity management for project/section of works. Management (with operations team) of known and newly identified risks and opportunities for best project return. Identification and implementation of mitigation measures. Procurement for project/section of works. Ensure all involved in procurement for project understand allowances for items they are responsible for and the procedures to be followed. Maintain procurement schedules. Prepare subcontract documentation, issue enquiries, and negotiate agreements including interim and final accounts. Financial reporting for project/section of works. Prepare and issue monthly cost/value reconciliations and cost/forecast reconciliations. Prepare cash forecast. Prepare quarterly forecasts. Support the Commercial Manager for the project. Provide training and support for junior commercial staff and operational staff who you are supporting. Identification, preparation, and negotiation of claims. Adherence to policies and procedures. Ad hoc duties as job requires. Key Tasks & Responsibilities: Optimisation of commercial return on a section or whole project. Control of cost, value, cash management, change, and risk on a section or whole project. Timely detailed reporting to Managing Quantity Surveyor / Commercial Manager. Commercial development of all staff within job holder's area of responsibility. Timely procurement of subcontractors in accordance with company procedures. Contribution towards continued improvement within the business. Salary: Salary dependant on experience Location: NW1 Regions: Essex, Hertfordshire, London
Dec 16, 2025
Full time
Quantity Surveyor - North London - Civils (NEC contract) Leading award winning Civil Contractor with a turnover of £2b annually, seeking a Senior Quantity Surveyor to work on their new Framework. Consisting of 1,000 projects ranging from £1m - £50m each. Locations will include London, Essex, Hertfordshire, and other areas. Projects are design and build and will consist of refurb and new build water treatment works and pipelines. They will include demolition, enabling works, new construction, foundations, piling, RC concrete, tunnelling, shaft sinking, and pipelines. Must come from a main contractor background and have experience in Civil Engineering. Educational requirements include a degree qualification and a civil engineering background, with four years' experience in a similar role. Must have worked with the NEC Contract. Role: Providing commercial support for a project, working closely with the operational teams. Contribute to profitable performance through successful commercial and financial management. Reporting to the Commercial Manager on all financial and legal matters. Principal Duties & Accountabilities: Understand the contractual requirements of project documents including the roles and responsibilities of all involved and the notices required to record change etc. Coordinate any responses required with Commercial Manager. Liaise with the client, client representatives, and other 3rd parties on commercial issues, including the agreement of additional monies. Cost management for project/section of works. Build and maintain customer confidence. Understand allowances for elements of work (preliminaries, materials, subcontract etc.). Understanding of cost to end of reporting period and comparison with allowance. Understand forecast cost to completion. Value management for project/section of works. Prepare interim and final accounts. Understanding of true value to end of reporting period and comparison with actual cost expended. Understanding of forecast final value at completion. Change management for section of works. Recording of change and allocation of responsibility. Evaluation and recovery of any change that is not risk/liability including recovery from 3rd parties. Risk and opportunity management for project/section of works. Management (with operations team) of known and newly identified risks and opportunities for best project return. Identification and implementation of mitigation measures. Procurement for project/section of works. Ensure all involved in procurement for project understand allowances for items they are responsible for and the procedures to be followed. Maintain procurement schedules. Prepare subcontract documentation, issue enquiries, and negotiate agreements including interim and final accounts. Financial reporting for project/section of works. Prepare and issue monthly cost/value reconciliations and cost/forecast reconciliations. Prepare cash forecast. Prepare quarterly forecasts. Support the Commercial Manager for the project. Provide training and support for junior commercial staff and operational staff who you are supporting. Identification, preparation, and negotiation of claims. Adherence to policies and procedures. Ad hoc duties as job requires. Key Tasks & Responsibilities: Optimisation of commercial return on a section or whole project. Control of cost, value, cash management, change, and risk on a section or whole project. Timely detailed reporting to Managing Quantity Surveyor / Commercial Manager. Commercial development of all staff within job holder's area of responsibility. Timely procurement of subcontractors in accordance with company procedures. Contribution towards continued improvement within the business. Salary: Salary dependant on experience Location: NW1 Regions: Essex, Hertfordshire, London
Select how often (in days) to receive an alert: Location: UK - Hatfield Job-ID: 215303 Contract type: Standard Business Unit: Information Technology Life on the team Job Title Microsoft Build Specialist Location: Hatfield - full time Role Type: Permanent The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations. What you'll do Accountable for understanding and communicating Feature Release changes for Windows and Office Pro Plus Deliver the Internal Model Office process and associated advisory output Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA - Customer Act as a single point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management / Customer (Hardware and Software) What you'll need The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsoft's roadmap of Windows and Office Pro Plus Feature Releases. Translating these changes into Hardware and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops and presentations where required). The Evergreen SME will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management. Why should you join the Evergreen Team at Computacenter You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Dec 16, 2025
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield Job-ID: 215303 Contract type: Standard Business Unit: Information Technology Life on the team Job Title Microsoft Build Specialist Location: Hatfield - full time Role Type: Permanent The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations. What you'll do Accountable for understanding and communicating Feature Release changes for Windows and Office Pro Plus Deliver the Internal Model Office process and associated advisory output Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA - Customer Act as a single point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management / Customer (Hardware and Software) What you'll need The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsoft's roadmap of Windows and Office Pro Plus Feature Releases. Translating these changes into Hardware and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops and presentations where required). The Evergreen SME will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management. Why should you join the Evergreen Team at Computacenter You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role The Senior Desktop Engineer delivers all IT Support and Service capabilities for HDI UK&I users, both onsite and virtually. Reporting directly to the Head of IT, the scope of this role includes ensuring the execution of IT support and operating standards that are required to support the HDI UK&I business. The role will require hands of experience with Microsoft Operating Systems and Applications (AD, Group Policies, Exchange, SharePoint, SQL), server and laptop hardware, virtualisation, desktop management, backup and recovery, networking and voice and data communications as well as troubleshooting for core business applications. Focus will be placed on internal customer facing technology systems, projects, and metrics, enabling our HDI user base within UK&I to work effectively. In addition, this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. The aim will be for this role to become part of a global virtual support structure. Key accountabilities Support and Service Delivery: The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff Troubleshooting of IT incidents Providing 1st through to 3rd line support Responsible for new hire IT inductions Ensure high-level of availability of IT Services for all UK&I users Build strong partnerships within and external to the immediate team Ensure the maintenance and transfer of knowledge of IT systems in scope for UK&I Document and maintain the services along with colleagues within the team and colleagues in Germany Propose and implement new services that can improve user experience Work closely with the Head of IT and Home Office to inform them of service disruption and the road to recovery Conduct training session to promote new services and maintain a high-level of knowledge of HDI systems Excellent verbal and written communications skills, including the ability to explain technical terms to non-technical users Provide end-user awareness and training Mentor junior members of staff and act as their escalation point Incident and Request Management: Provide support for all incidents and service requests for all IT systems/services Providing support in person, over the phone and using MS Teams Ensure that incidents and requests are resolved in a timely manner End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered Manage all user administration tasks such as joiners, movers, and leavers Operations Management: Deskside Asset management, support of Desktop PC's, Laptops, printers, and local hardware devices Hardware/software procurement Remote support for all UK & Ireland based colleagues iPhone and iPad mobile device management and support Manage and maintain IT Build room Change and Configuration Management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages Work on assigned tasks associated with the Change process Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process Project Management: As a Deskside Support Engineer, you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team Participate as a project resource as and when required to provide Deskside support input Skills & experience Hands on Active Directory experience, ie, group policy objects O365 (MS Office, SharePoint, MS Teams, Edge) Knowledge of IT Infrastructures (DNS, DHCP) Hyper-V remote access IBM hardware support Knowledge on iPhones/iPads General knowledge of digital solutions ITIL Foundation and knowledge of Project Management practices MS Server Admin and support VEAM backup software support Power BI scripting SQL server support and maintenance ServiceNow highly desirable but not essential Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Dec 16, 2025
Full time
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role The Senior Desktop Engineer delivers all IT Support and Service capabilities for HDI UK&I users, both onsite and virtually. Reporting directly to the Head of IT, the scope of this role includes ensuring the execution of IT support and operating standards that are required to support the HDI UK&I business. The role will require hands of experience with Microsoft Operating Systems and Applications (AD, Group Policies, Exchange, SharePoint, SQL), server and laptop hardware, virtualisation, desktop management, backup and recovery, networking and voice and data communications as well as troubleshooting for core business applications. Focus will be placed on internal customer facing technology systems, projects, and metrics, enabling our HDI user base within UK&I to work effectively. In addition, this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. The aim will be for this role to become part of a global virtual support structure. Key accountabilities Support and Service Delivery: The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff Troubleshooting of IT incidents Providing 1st through to 3rd line support Responsible for new hire IT inductions Ensure high-level of availability of IT Services for all UK&I users Build strong partnerships within and external to the immediate team Ensure the maintenance and transfer of knowledge of IT systems in scope for UK&I Document and maintain the services along with colleagues within the team and colleagues in Germany Propose and implement new services that can improve user experience Work closely with the Head of IT and Home Office to inform them of service disruption and the road to recovery Conduct training session to promote new services and maintain a high-level of knowledge of HDI systems Excellent verbal and written communications skills, including the ability to explain technical terms to non-technical users Provide end-user awareness and training Mentor junior members of staff and act as their escalation point Incident and Request Management: Provide support for all incidents and service requests for all IT systems/services Providing support in person, over the phone and using MS Teams Ensure that incidents and requests are resolved in a timely manner End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered Manage all user administration tasks such as joiners, movers, and leavers Operations Management: Deskside Asset management, support of Desktop PC's, Laptops, printers, and local hardware devices Hardware/software procurement Remote support for all UK & Ireland based colleagues iPhone and iPad mobile device management and support Manage and maintain IT Build room Change and Configuration Management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages Work on assigned tasks associated with the Change process Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process Project Management: As a Deskside Support Engineer, you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team Participate as a project resource as and when required to provide Deskside support input Skills & experience Hands on Active Directory experience, ie, group policy objects O365 (MS Office, SharePoint, MS Teams, Edge) Knowledge of IT Infrastructures (DNS, DHCP) Hyper-V remote access IBM hardware support Knowledge on iPhones/iPads General knowledge of digital solutions ITIL Foundation and knowledge of Project Management practices MS Server Admin and support VEAM backup software support Power BI scripting SQL server support and maintenance ServiceNow highly desirable but not essential Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Quantity Surveyor - North London - Civils (NEC contract) Leading award winning Civil Contractor with a turnover of £2b annually, seeking a Senior Quantity Surveyor to work on their new Framework. Consisting of 1,000 projects ranging from £1m - £50m each. Locations will include London, Essex, Hertfordshire, and other areas. Projects are design and build and will consist of refurb and new build water treatment works and pipelines. They will include demolition, enabling works, new construction, foundations, piling, RC concrete, tunnelling, shaft sinking, and pipelines. Must come from a main contractor background and have experience in Civil Engineering. Educational requirements include a degree qualification and a civil engineering background, with four years' experience in a similar role. Must have worked with the NEC Contract. Role: Providing commercial support for a project, working closely with the operational teams. Contribute to profitable performance through successful commercial and financial management. Reporting to the Commercial Manager on all financial and legal matters. Principal Duties & Accountabilities: Understand the contractual requirements of project documents including the roles and responsibilities of all involved and the notices required to record change etc. Coordinate any responses required with Commercial Manager. Liaise with the client, client representatives, and other 3rd parties on commercial issues, including the agreement of additional monies. Cost management for project/section of works. Build and maintain customer confidence. Understand allowances for elements of work (preliminaries, materials, subcontract etc.). Understanding of cost to end of reporting period and comparison with allowance. Understand forecast cost to completion. Value management for project/section of works. Prepare interim and final accounts. Understanding of true value to end of reporting period and comparison with actual cost expended. Understanding of forecast final value at completion. Change management for section of works. Recording of change and allocation of responsibility. Evaluation and recovery of any change that is not risk/liability including recovery from 3rd parties. Risk and opportunity management for project/section of works. Management (with operations team) of known and newly identified risks and opportunities for best project return. Identification and implementation of mitigation measures. Procurement for project/section of works. Ensure all involved in procurement for project understand allowances for items they are responsible for and the procedures to be followed. Maintain procurement schedules. Prepare subcontract documentation, issue enquiries, and negotiate agreements including interim and final accounts. Financial reporting for project/section of works. Prepare and issue monthly cost/value reconciliations and cost/forecast reconciliations. Prepare cash forecast. Prepare quarterly forecasts. Support the Commercial Manager for the project. Provide training and support for junior commercial staff and operational staff who you are supporting. Identification, preparation, and negotiation of claims. Adherence to policies and procedures. Ad hoc duties as job requires. Key Tasks & Responsibilities: Optimisation of commercial return on a section or whole project. Control of cost, value, cash management, change, and risk on a section or whole project. Timely detailed reporting to Managing Quantity Surveyor / Commercial Manager. Commercial development of all staff within job holder's area of responsibility. Timely procurement of subcontractors in accordance with company procedures. Contribution towards continued improvement within the business. Salary: Salary dependant on experience Location: NW1 Regions: Essex, Hertfordshire, London
Dec 16, 2025
Full time
Quantity Surveyor - North London - Civils (NEC contract) Leading award winning Civil Contractor with a turnover of £2b annually, seeking a Senior Quantity Surveyor to work on their new Framework. Consisting of 1,000 projects ranging from £1m - £50m each. Locations will include London, Essex, Hertfordshire, and other areas. Projects are design and build and will consist of refurb and new build water treatment works and pipelines. They will include demolition, enabling works, new construction, foundations, piling, RC concrete, tunnelling, shaft sinking, and pipelines. Must come from a main contractor background and have experience in Civil Engineering. Educational requirements include a degree qualification and a civil engineering background, with four years' experience in a similar role. Must have worked with the NEC Contract. Role: Providing commercial support for a project, working closely with the operational teams. Contribute to profitable performance through successful commercial and financial management. Reporting to the Commercial Manager on all financial and legal matters. Principal Duties & Accountabilities: Understand the contractual requirements of project documents including the roles and responsibilities of all involved and the notices required to record change etc. Coordinate any responses required with Commercial Manager. Liaise with the client, client representatives, and other 3rd parties on commercial issues, including the agreement of additional monies. Cost management for project/section of works. Build and maintain customer confidence. Understand allowances for elements of work (preliminaries, materials, subcontract etc.). Understanding of cost to end of reporting period and comparison with allowance. Understand forecast cost to completion. Value management for project/section of works. Prepare interim and final accounts. Understanding of true value to end of reporting period and comparison with actual cost expended. Understanding of forecast final value at completion. Change management for section of works. Recording of change and allocation of responsibility. Evaluation and recovery of any change that is not risk/liability including recovery from 3rd parties. Risk and opportunity management for project/section of works. Management (with operations team) of known and newly identified risks and opportunities for best project return. Identification and implementation of mitigation measures. Procurement for project/section of works. Ensure all involved in procurement for project understand allowances for items they are responsible for and the procedures to be followed. Maintain procurement schedules. Prepare subcontract documentation, issue enquiries, and negotiate agreements including interim and final accounts. Financial reporting for project/section of works. Prepare and issue monthly cost/value reconciliations and cost/forecast reconciliations. Prepare cash forecast. Prepare quarterly forecasts. Support the Commercial Manager for the project. Provide training and support for junior commercial staff and operational staff who you are supporting. Identification, preparation, and negotiation of claims. Adherence to policies and procedures. Ad hoc duties as job requires. Key Tasks & Responsibilities: Optimisation of commercial return on a section or whole project. Control of cost, value, cash management, change, and risk on a section or whole project. Timely detailed reporting to Managing Quantity Surveyor / Commercial Manager. Commercial development of all staff within job holder's area of responsibility. Timely procurement of subcontractors in accordance with company procedures. Contribution towards continued improvement within the business. Salary: Salary dependant on experience Location: NW1 Regions: Essex, Hertfordshire, London
A leading UK law firm seeks a skilled individual to join their Core Infrastructure and Apps team. This hybrid role involves ensuring the security of enterprise applications through proactive management of updates and configuration. Candidates should have experience in application support, strong communication skills, and be familiar with Microsoft environments. This position offers opportunities for professional growth and a supportive company culture.
Dec 16, 2025
Full time
A leading UK law firm seeks a skilled individual to join their Core Infrastructure and Apps team. This hybrid role involves ensuring the security of enterprise applications through proactive management of updates and configuration. Candidates should have experience in application support, strong communication skills, and be familiar with Microsoft environments. This position offers opportunities for professional growth and a supportive company culture.
Job Title: 3rd Line Infrastructure Engineer Location: Liverpool (Hybrid) Salary: £45,000 - £50,000 BOE Contract type: Permanent About the role As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers. The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload. Please note that as part of this role, supporting and providing an on-call service to our customers is expected. What you'll do Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload. Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure. Maintain knowledge on developments, trends, and best practices in technology. Efficiently troubleshoot and manage production incidents. Perform problem management and trend analysis on production instances. Compile and maintain system level documentation in line with business and ISO standards. Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team. Be a point of escalation for Infrastructure Engineers. Responsible for performing, undertaking capacity management and escalation processes. Help transition new services and handovers into the infrastructure components. Participate in an on-call and shift rota. Work closely with colleagues and customers to ensure high quality service and support. Work with the Principal Engineer to define handover of customer-based solutions to the operational team. What we are looking for? Essential Batchelors degree or 5-7 years equivalent experience. Fully conversant in data protection, backup and recovery technologies. Proven experience with storage technologies SAN, NAS, objective based technologies. Working and up-to-date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud. Experience of Linux and Microsoft PowerShell Scripting. Experience in an industry framework (ITIL, ISO 20000/27001 etc.). Proven understanding in implementing and administering Cloud services, Domain Structures, local/global security polices, DNS and DHCP. Excellent 3rd line infrastructure and hypervisor troubleshooting skills. Ability to communicate and understand complex technical information. Ability to explain technical issues in a non-technical way. Problem solving, logical troubleshooting and analytical skills as well as good communication skills. Ability to work unsupervised, able to manage own time and workload. Awareness of Data Protection and governance framework. Experience of web, DB and file system administration. Desirable Problem Management. Strong Cyber Security Awareness. Excellent knowledge of Data Protection technologies. Ability to work in a fast-paced delivery-focused business. Commitment and passion to learn new skills. Compute and server-based hardware experience in VDI Technologies. Who are we? Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Birthday off, on us! Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Dec 16, 2025
Full time
Job Title: 3rd Line Infrastructure Engineer Location: Liverpool (Hybrid) Salary: £45,000 - £50,000 BOE Contract type: Permanent About the role As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers. The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload. Please note that as part of this role, supporting and providing an on-call service to our customers is expected. What you'll do Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload. Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure. Maintain knowledge on developments, trends, and best practices in technology. Efficiently troubleshoot and manage production incidents. Perform problem management and trend analysis on production instances. Compile and maintain system level documentation in line with business and ISO standards. Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team. Be a point of escalation for Infrastructure Engineers. Responsible for performing, undertaking capacity management and escalation processes. Help transition new services and handovers into the infrastructure components. Participate in an on-call and shift rota. Work closely with colleagues and customers to ensure high quality service and support. Work with the Principal Engineer to define handover of customer-based solutions to the operational team. What we are looking for? Essential Batchelors degree or 5-7 years equivalent experience. Fully conversant in data protection, backup and recovery technologies. Proven experience with storage technologies SAN, NAS, objective based technologies. Working and up-to-date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud. Experience of Linux and Microsoft PowerShell Scripting. Experience in an industry framework (ITIL, ISO 20000/27001 etc.). Proven understanding in implementing and administering Cloud services, Domain Structures, local/global security polices, DNS and DHCP. Excellent 3rd line infrastructure and hypervisor troubleshooting skills. Ability to communicate and understand complex technical information. Ability to explain technical issues in a non-technical way. Problem solving, logical troubleshooting and analytical skills as well as good communication skills. Ability to work unsupervised, able to manage own time and workload. Awareness of Data Protection and governance framework. Experience of web, DB and file system administration. Desirable Problem Management. Strong Cyber Security Awareness. Excellent knowledge of Data Protection technologies. Ability to work in a fast-paced delivery-focused business. Commitment and passion to learn new skills. Compute and server-based hardware experience in VDI Technologies. Who are we? Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Birthday off, on us! Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. Are you a Software Engineer with extensive programming experience? We're not looking for stack experts. We're looking for smart people who can bring in the best tools and processes to get the job done. You will work on a day-to-day basis with our product team to design, architect and implement our product. Perk is a next-generation platform to take the pain out of booking and managing business travel. As Software Engineer, this position involves: Product development inPython/Djangoand/or React of a travel-related web-based product Integrations between our product to 3rd party APIs Systemarchitecture design, implementation, and testing Work in anAgile environment with strong attention to a well-documented code, unit testing, and continuous integration Required skills and experience: "Product Engineering" mindset Pragmatism and obsession for simplicity, efficiency, and performance Extensive experience in similar roles building technically complex productsin any web programming language, with a focus on the backend An expert level atserver-side,client-sideorfull stack development. Your final role within the team will depend on your skills and internal training will be provided Obsession forqualityandtesting Eager tolearn new technologies and frameworks Strongcommunication skills Bonus points for: Experience using AI coding tools during development process, such as copilot, cline or similar Experience building AI backed product features using AWS, GCP or OpenAI platforms Experience in the travel industry DevOps experience with the AWS suite Experience working with high-performing, Agile development teams People who like to build stuff (we really like people who maintain/contribute to open source projects) What do we offer? Competitive compensation including equity in the company Generous vacation days so you can rest and recharge Health perks such as private healthcare or gym allowance depending on your location "Flexible compensation plan" to help you diversify and increase the net salary Unforgettable Perk events including to travel to one of our hubs Mental health support tools for your wellbeing Exponential growth opportunities Learn more about our Builders organization on our blog. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be fromk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.
Dec 16, 2025
Full time
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. Are you a Software Engineer with extensive programming experience? We're not looking for stack experts. We're looking for smart people who can bring in the best tools and processes to get the job done. You will work on a day-to-day basis with our product team to design, architect and implement our product. Perk is a next-generation platform to take the pain out of booking and managing business travel. As Software Engineer, this position involves: Product development inPython/Djangoand/or React of a travel-related web-based product Integrations between our product to 3rd party APIs Systemarchitecture design, implementation, and testing Work in anAgile environment with strong attention to a well-documented code, unit testing, and continuous integration Required skills and experience: "Product Engineering" mindset Pragmatism and obsession for simplicity, efficiency, and performance Extensive experience in similar roles building technically complex productsin any web programming language, with a focus on the backend An expert level atserver-side,client-sideorfull stack development. Your final role within the team will depend on your skills and internal training will be provided Obsession forqualityandtesting Eager tolearn new technologies and frameworks Strongcommunication skills Bonus points for: Experience using AI coding tools during development process, such as copilot, cline or similar Experience building AI backed product features using AWS, GCP or OpenAI platforms Experience in the travel industry DevOps experience with the AWS suite Experience working with high-performing, Agile development teams People who like to build stuff (we really like people who maintain/contribute to open source projects) What do we offer? Competitive compensation including equity in the company Generous vacation days so you can rest and recharge Health perks such as private healthcare or gym allowance depending on your location "Flexible compensation plan" to help you diversify and increase the net salary Unforgettable Perk events including to travel to one of our hubs Mental health support tools for your wellbeing Exponential growth opportunities Learn more about our Builders organization on our blog. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be fromk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.
Overview Quick Registration First Name Last Name e-mail Phone Sector Location Open Roles Client Onboarding KYC Associate. 5 days in office, Senior HR Manager with Financial Services experience HR Business Partner. to £65,000 This well established Our client is looking for a Talent Development Specialist We are looking for a Deputy Group Company Secretary The Network Engineer is required to work within a highly skilled Infrastructure team to deliver exceptional 3rd line support to the global infrastructure network and deliver various network projects within tight timeframes. Working hours 37.5 hours per week between the hours of 08:00 and 18:00 Monday to Friday. Part of on-call rota, working one in every 4 weeks. A willingness to travel is essential (domestic and overseas). Qualifications It is essential that you have a CCNA level certification, at least 3 years minimum experience within an IT support role and able to demonstrate an understanding of routing, switching, firewalls, SD- WAN and associated protocols eg BGP, OSPF It would be desirable to have hands-on experience working on multiple vendors including Cisco & Meraki (Firewalls, AP's and Switches), working within the Service Now framework and a knowledge and application of ITIL processes Role responsibilities (The Network Engineer) Proactive monitoring of IT systems and preventative measures taken to reduce system downtime. Able to troubleshoot and resolve complex network issues. Test business applications, network, and server performance, provide performance statistics and reports, develop strategies for maintaining and improving core infrastructure. Work with Project Management to deliver site deployments/moves. Adherence to all IT security policies and assistance in enforcing and monitoring of IT security policies. On-call rota & regular weekend network maintenance. Additional / ad hoc duties as required to meet the needs of the business.
Dec 16, 2025
Full time
Overview Quick Registration First Name Last Name e-mail Phone Sector Location Open Roles Client Onboarding KYC Associate. 5 days in office, Senior HR Manager with Financial Services experience HR Business Partner. to £65,000 This well established Our client is looking for a Talent Development Specialist We are looking for a Deputy Group Company Secretary The Network Engineer is required to work within a highly skilled Infrastructure team to deliver exceptional 3rd line support to the global infrastructure network and deliver various network projects within tight timeframes. Working hours 37.5 hours per week between the hours of 08:00 and 18:00 Monday to Friday. Part of on-call rota, working one in every 4 weeks. A willingness to travel is essential (domestic and overseas). Qualifications It is essential that you have a CCNA level certification, at least 3 years minimum experience within an IT support role and able to demonstrate an understanding of routing, switching, firewalls, SD- WAN and associated protocols eg BGP, OSPF It would be desirable to have hands-on experience working on multiple vendors including Cisco & Meraki (Firewalls, AP's and Switches), working within the Service Now framework and a knowledge and application of ITIL processes Role responsibilities (The Network Engineer) Proactive monitoring of IT systems and preventative measures taken to reduce system downtime. Able to troubleshoot and resolve complex network issues. Test business applications, network, and server performance, provide performance statistics and reports, develop strategies for maintaining and improving core infrastructure. Work with Project Management to deliver site deployments/moves. Adherence to all IT security policies and assistance in enforcing and monitoring of IT security policies. On-call rota & regular weekend network maintenance. Additional / ad hoc duties as required to meet the needs of the business.
Ready to take your career to the next level? We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together. Note to agencies - we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. The role in 60 seconds Team: Core Infrastructure and Apps (CIA) Location: Hybrid working from Bristol, Southampton or Exeter Working Pattern: Full-time Why this role matters: This is a pivotal opportunity to ensure the security and supportability of enterprise applications by proactively managing updates, patches, and configuration changes. This role focuses on maintaining a secure and compliant application landscape by coordinating with internal teams and vendors to apply timely updates, reduce vulnerabilities, and ensure systems remain within support lifecycles. What you'll do This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations: Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Occasional travel to other office locations may be required to support operational and project activities. The Core Infrastructure and Apps (CIA) team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them. The team reports into the Technical Lead and are responsible for all aspects of the Microsoft platforms and applications on them from escalated incidents and requests, patching, servicing, monitoring and optimising by applying best practices and security measures and controls. The primary objective of this role is to ensure that critical line-of-business applications remain secure, supported, and up to date-through proactive patching, configuration management, and lifecycle oversight. This is in close collaboration with our managed services partner and third-party software providers and other internal IT teams. It's an exciting time to be joining, as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, Cloud Virtual PC evaluation and migration of key workloads into Azure, of which the CIA team will have significant input and contribution towards Key Responsibilities Ensure critical line-of-business applications remain secure, supported, and compliant through proactive patching, updates, and configuration management within change control processes and thorough testing and communications plans Collaborate with Cyber Security team to ensure alignment with Operating System, runtimes and Application patching lifecycle and support to prevent and mitigate vulnerabilities Detect and remediate legacy applications and runtimes/middleware and ensure phased and tested removal from the environment Support the onboarding and operational readiness of new applications, ensuring they meet security and supportability requirements Assist with internal audits, compliance reviews, and reporting related to application security and operational integrity Examine and apply security hardening to existing applications and services to align with industry baselines such as CIS and NIST Recommend and apply best practice security controls to Work alongside other IT teams to assist in defining and refining least privilege role-based access control for applications and services Working within the team to provide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools Serve as a primary liaison between application vendors and internal/external support teams as required to ensure supportable, stable and available solutions for our userbase Support a dynamic roadmap of transformation, including the migration of core business applications to cloud platforms Create and maintain comprehensive technical documentation artefacts such as high and low-level designs, runbooks, workflows and knowledge articles for 1st-3rd line support use and architectural approval Make constructive recommendations to improve the platforms and related processes by conducting technical research and creation of artefacts such as solutions option papers and present to senior stakeholders to drive continuous improvement and modernity Evaluate third-party proposals to ensure alignment with business objectives and technical accuracy and compatibility with the environment Monitor system alerts and respond according to predefined procedures Collaborate with Managed Services Partner on application packaging requests, testing and deployments Seek out and proactively suggest methods of efficiency and automation where possible such as scripting and templates Work within an Agile based sprint model of delivery Support the onboarding and upskilling of new and existing team members What we're looking for We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following: Technical Expertise (essential) Proven experience in a 3rd line application support role, ideally within a legal or professional services environment. Strong understanding of application lifecycle management, including patching, upgrades, and vendor support models. Hands-on experience with applying security updates and configuration changes to enterprise applications and platforms. Familiarity with vulnerability management tools such as Qualys and Microsoft Defender, and the ability to remediate findings in collaboration with a Cyber Security Team. Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365 and complementary solutions, including: Entra ID Microsoft Teams Exchange Online Windows 11 Intune Defender Mimecast Windows Server - Active Directory, Group Policy, IIS, PKI, NPS M365 apps (MS Office) - including templates, add-ins and macros Scripting using PowerShell and Microsoft Graph Familiarity with Azure DevOps for managing and tracking workloads within an Agile sprint delivery model Understanding of industry standards for Cyber Security, such as Cyber Essentials, NIST, CIS Benchmarks Understanding of Information Security standards such as ISO 27001 (desired) Industry standard certification, such as Microsoft 365 Modern Work Administrator (MD-102/MS-102), Azure Administrator (AZ-104), Windows Server Hybrid Administrator (AZ-800/AZ-801) and ITILv4 is advantageous Legal Application Knowledge (highly desired - candidates with experience preferred) Working knowledge of key legal business applications, including: iManage (document management) on-premises and cloud versions Elite 3E (practice management) Elite MatterSphere (case and matter management - small footprint) Chrome River/Emburse (expenses) HighQ (secure file share and collaboration) Ability to act as a technical lead for these platforms, liaising with vendors and internal teams to ensure stability, upgrades, and integration. Other Technologies (awareness and exposure) Virtual Cloud PC services such as Azure Virtual Desktop, Windows 365 Power Platform awareness - Power Automate, Power Apps Dynamics 365 and Peppermint CX365 LogicMonitor monitoring platform or similar Signature 365 External domain and certificate management Print and Scan services - Equitrac, ShareScan, Kappris Cisco Switching and networking fundamentals (DNS, DHCP, VLANs, load balancing) ServiceNow Qualys Hands-on experience with Microsoft Azure Security and Identity Management Experience working in environments where core infrastructure (e.g., networking, data centres) is delivered via managed service providers. Ability to review and challenge third-party technical proposals in the best interests of the business. Problem Solving & Communication Demonstrated ability to troubleshoot complex technical issues and deliver effective, scalable solutions Work in a methodical controlled manner, remaining calm and composed during complex technical scenarios Able to work autonomously and to schedule own resource appropriately Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders Excellent written and verbal communication, including documentation, reporting, and presenting to senior audiences Professional Attributes . click apply for full job details
Dec 16, 2025
Full time
Ready to take your career to the next level? We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together. Note to agencies - we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. The role in 60 seconds Team: Core Infrastructure and Apps (CIA) Location: Hybrid working from Bristol, Southampton or Exeter Working Pattern: Full-time Why this role matters: This is a pivotal opportunity to ensure the security and supportability of enterprise applications by proactively managing updates, patches, and configuration changes. This role focuses on maintaining a secure and compliant application landscape by coordinating with internal teams and vendors to apply timely updates, reduce vulnerabilities, and ensure systems remain within support lifecycles. What you'll do This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations: Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Occasional travel to other office locations may be required to support operational and project activities. The Core Infrastructure and Apps (CIA) team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them. The team reports into the Technical Lead and are responsible for all aspects of the Microsoft platforms and applications on them from escalated incidents and requests, patching, servicing, monitoring and optimising by applying best practices and security measures and controls. The primary objective of this role is to ensure that critical line-of-business applications remain secure, supported, and up to date-through proactive patching, configuration management, and lifecycle oversight. This is in close collaboration with our managed services partner and third-party software providers and other internal IT teams. It's an exciting time to be joining, as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, Cloud Virtual PC evaluation and migration of key workloads into Azure, of which the CIA team will have significant input and contribution towards Key Responsibilities Ensure critical line-of-business applications remain secure, supported, and compliant through proactive patching, updates, and configuration management within change control processes and thorough testing and communications plans Collaborate with Cyber Security team to ensure alignment with Operating System, runtimes and Application patching lifecycle and support to prevent and mitigate vulnerabilities Detect and remediate legacy applications and runtimes/middleware and ensure phased and tested removal from the environment Support the onboarding and operational readiness of new applications, ensuring they meet security and supportability requirements Assist with internal audits, compliance reviews, and reporting related to application security and operational integrity Examine and apply security hardening to existing applications and services to align with industry baselines such as CIS and NIST Recommend and apply best practice security controls to Work alongside other IT teams to assist in defining and refining least privilege role-based access control for applications and services Working within the team to provide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools Serve as a primary liaison between application vendors and internal/external support teams as required to ensure supportable, stable and available solutions for our userbase Support a dynamic roadmap of transformation, including the migration of core business applications to cloud platforms Create and maintain comprehensive technical documentation artefacts such as high and low-level designs, runbooks, workflows and knowledge articles for 1st-3rd line support use and architectural approval Make constructive recommendations to improve the platforms and related processes by conducting technical research and creation of artefacts such as solutions option papers and present to senior stakeholders to drive continuous improvement and modernity Evaluate third-party proposals to ensure alignment with business objectives and technical accuracy and compatibility with the environment Monitor system alerts and respond according to predefined procedures Collaborate with Managed Services Partner on application packaging requests, testing and deployments Seek out and proactively suggest methods of efficiency and automation where possible such as scripting and templates Work within an Agile based sprint model of delivery Support the onboarding and upskilling of new and existing team members What we're looking for We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following: Technical Expertise (essential) Proven experience in a 3rd line application support role, ideally within a legal or professional services environment. Strong understanding of application lifecycle management, including patching, upgrades, and vendor support models. Hands-on experience with applying security updates and configuration changes to enterprise applications and platforms. Familiarity with vulnerability management tools such as Qualys and Microsoft Defender, and the ability to remediate findings in collaboration with a Cyber Security Team. Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365 and complementary solutions, including: Entra ID Microsoft Teams Exchange Online Windows 11 Intune Defender Mimecast Windows Server - Active Directory, Group Policy, IIS, PKI, NPS M365 apps (MS Office) - including templates, add-ins and macros Scripting using PowerShell and Microsoft Graph Familiarity with Azure DevOps for managing and tracking workloads within an Agile sprint delivery model Understanding of industry standards for Cyber Security, such as Cyber Essentials, NIST, CIS Benchmarks Understanding of Information Security standards such as ISO 27001 (desired) Industry standard certification, such as Microsoft 365 Modern Work Administrator (MD-102/MS-102), Azure Administrator (AZ-104), Windows Server Hybrid Administrator (AZ-800/AZ-801) and ITILv4 is advantageous Legal Application Knowledge (highly desired - candidates with experience preferred) Working knowledge of key legal business applications, including: iManage (document management) on-premises and cloud versions Elite 3E (practice management) Elite MatterSphere (case and matter management - small footprint) Chrome River/Emburse (expenses) HighQ (secure file share and collaboration) Ability to act as a technical lead for these platforms, liaising with vendors and internal teams to ensure stability, upgrades, and integration. Other Technologies (awareness and exposure) Virtual Cloud PC services such as Azure Virtual Desktop, Windows 365 Power Platform awareness - Power Automate, Power Apps Dynamics 365 and Peppermint CX365 LogicMonitor monitoring platform or similar Signature 365 External domain and certificate management Print and Scan services - Equitrac, ShareScan, Kappris Cisco Switching and networking fundamentals (DNS, DHCP, VLANs, load balancing) ServiceNow Qualys Hands-on experience with Microsoft Azure Security and Identity Management Experience working in environments where core infrastructure (e.g., networking, data centres) is delivered via managed service providers. Ability to review and challenge third-party technical proposals in the best interests of the business. Problem Solving & Communication Demonstrated ability to troubleshoot complex technical issues and deliver effective, scalable solutions Work in a methodical controlled manner, remaining calm and composed during complex technical scenarios Able to work autonomously and to schedule own resource appropriately Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders Excellent written and verbal communication, including documentation, reporting, and presenting to senior audiences Professional Attributes . click apply for full job details
Hemel Hempstead, England, United Kingdom For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. How you'll fit in to the big picture We are looking for a skilled professional to manage systems and infrastructure for boxxe's managed customers while adhering to ITIL V4 best practices. You will deliver outstanding customer service, ensure system availability through proactive configuration and maintenance, and support incident, problem, and change management processes. Continuous professional development is encouraged to strengthen your IT expertise and support our diverse range of managed services. What you'll be doing Provide support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs. Proactively manage incidents, major incidents, problems, requests, and changes. Raise and progress RFCs within the Change Management process. Maintain effective communication with both external and internal customers. Troubleshoot, diagnose, and administer user and infrastructure environments, including software, hardware, and configurations for on premise and cloud based customers. Monitor network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform. Follow the Knowledge Management process, including writing, reviewing, and updating Knowledge Articles. Deliver proactive and reactive maintenance to ensure systems are secure and up-to-date with patches. Collaborate with the 2nd line team to share knowledge and expertise. Liaise with 3rd parties and boxxe technical personnel to resolve issues effectively. Develop innovative solutions and make recommendations for continuous improvement. Work closely with the wider boxxe team to provide exceptional customer support. Operate within a rotating shift pattern Participate in the Out-of-Hours 24/7 2nd line on-call rota. What experience we think you'll need Microsoft Certification (MCP/MCSA/MCSE/Azure Administrator level) or equivalent experience. Proven experience in installing, configuring, and troubleshooting Windows-based environments. Expertise in administering and optimising networks, operating systems, storage devices, and applications, including SQL Databases. Hands on cloud experience, preferably in Azure. Experience with Microsoft Office 365 and Intune. Ability to package and deploy apps within Intune and the company portal. Strong knowledge of Microsoft Operating Systems (Windows 8+ / Windows Server 2016+). Experience with virtualisation and containerisation tools (e.g., VMware, Hyper V, Citrix). Proficiency in monitoring systems (e.g., Logic Monitor, PRTG, SolarWinds). Familiarity with automation software (desirable). High accuracy and attention to detail. Ability to mentor and upskill colleagues across the service desk. Familiarity with ITIL4 Practices. Flexibility and willingness to travel within the UK. At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing their carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. Boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Dec 16, 2025
Full time
Hemel Hempstead, England, United Kingdom For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. How you'll fit in to the big picture We are looking for a skilled professional to manage systems and infrastructure for boxxe's managed customers while adhering to ITIL V4 best practices. You will deliver outstanding customer service, ensure system availability through proactive configuration and maintenance, and support incident, problem, and change management processes. Continuous professional development is encouraged to strengthen your IT expertise and support our diverse range of managed services. What you'll be doing Provide support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs. Proactively manage incidents, major incidents, problems, requests, and changes. Raise and progress RFCs within the Change Management process. Maintain effective communication with both external and internal customers. Troubleshoot, diagnose, and administer user and infrastructure environments, including software, hardware, and configurations for on premise and cloud based customers. Monitor network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform. Follow the Knowledge Management process, including writing, reviewing, and updating Knowledge Articles. Deliver proactive and reactive maintenance to ensure systems are secure and up-to-date with patches. Collaborate with the 2nd line team to share knowledge and expertise. Liaise with 3rd parties and boxxe technical personnel to resolve issues effectively. Develop innovative solutions and make recommendations for continuous improvement. Work closely with the wider boxxe team to provide exceptional customer support. Operate within a rotating shift pattern Participate in the Out-of-Hours 24/7 2nd line on-call rota. What experience we think you'll need Microsoft Certification (MCP/MCSA/MCSE/Azure Administrator level) or equivalent experience. Proven experience in installing, configuring, and troubleshooting Windows-based environments. Expertise in administering and optimising networks, operating systems, storage devices, and applications, including SQL Databases. Hands on cloud experience, preferably in Azure. Experience with Microsoft Office 365 and Intune. Ability to package and deploy apps within Intune and the company portal. Strong knowledge of Microsoft Operating Systems (Windows 8+ / Windows Server 2016+). Experience with virtualisation and containerisation tools (e.g., VMware, Hyper V, Citrix). Proficiency in monitoring systems (e.g., Logic Monitor, PRTG, SolarWinds). Familiarity with automation software (desirable). High accuracy and attention to detail. Ability to mentor and upskill colleagues across the service desk. Familiarity with ITIL4 Practices. Flexibility and willingness to travel within the UK. At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing their carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. Boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
Are you looking for an exciting new opportunity? Join a company that began its journey in 2013, initially serving accountancy firms as its first clients. Since then, it has grown to host over 200 practices, now specialising in IT hosting for SMEs, accountants, MSPs, and software vendors. While the team has expanded, and they've gained an office along the way, their core principles remain unchanged. The experience and knowledge gained over the years have made them true experts within the sector, from managing software updates to ensuring enhanced security. Through dedication and quality service, they have earned the trust of key accounting software vendors and are proud to be recognised as premier partners with industry leaders like Virtual Cabinet. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V Handling a wide range of support queries (1st-3rd line) via phone, email, and ticketing Troubleshooting complex network issues (Firewalls, DNS, VPNs, VLANs, etc.) Maintaining backup and disaster recovery solutions Working on customer projects and systems upgrades Occasionally visiting UK data centres and participating in out-of-hours work (paid overtime) Skills / Must have VMware Hyper-V M365 Driver's License and own Vehicle Ideally MSP Experience Salary £35,000 - £43,000 Basic Salary Per Annum
Dec 16, 2025
Full time
Are you looking for an exciting new opportunity? Join a company that began its journey in 2013, initially serving accountancy firms as its first clients. Since then, it has grown to host over 200 practices, now specialising in IT hosting for SMEs, accountants, MSPs, and software vendors. While the team has expanded, and they've gained an office along the way, their core principles remain unchanged. The experience and knowledge gained over the years have made them true experts within the sector, from managing software updates to ensuring enhanced security. Through dedication and quality service, they have earned the trust of key accounting software vendors and are proud to be recognised as premier partners with industry leaders like Virtual Cabinet. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V Handling a wide range of support queries (1st-3rd line) via phone, email, and ticketing Troubleshooting complex network issues (Firewalls, DNS, VPNs, VLANs, etc.) Maintaining backup and disaster recovery solutions Working on customer projects and systems upgrades Occasionally visiting UK data centres and participating in out-of-hours work (paid overtime) Skills / Must have VMware Hyper-V M365 Driver's License and own Vehicle Ideally MSP Experience Salary £35,000 - £43,000 Basic Salary Per Annum
