Floating Support Worker We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence. Position: Floating Support Worker Salary: £28000pa Location: Southend-on-Sea Hours: Full time, with some evening/weekend flexibility Contract: 12-month fixed term Closing date: 20th January 2026 About the Job: This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness. Key responsibilities include: Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety. Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans. Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities. Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns. Identifying early tenancy risks and taking proactive steps to prevent homelessness. Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations. Maintaining accurate, strengths-based case notes and outcomes using internal systems. Supporting clients to build confidence through education, training, volunteering and community participation. Facilitating group activities that promote belonging, empowerment and psychological safety. Caseloads are varied and dynamic, typically up to 30 clients, and you'll work closely with colleagues across the service to ensure holistic, coordinated support. About You You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You'll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use. You will also bring: Strong understanding of trauma, psychological safety and how trauma affects engagement. Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits. Ability to build trusting relationships with people who may distrust services. Skills in de-escalation, grounding techniques and supporting emotional regulation. Confidence managing a community-based caseload independently. Good IT and record-keeping skills, plus basic numeracy for budgeting and bills. A non-judgemental approach to supporting clients with home safety, clutter and cleanliness. Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion. Flexibility to work some evenings, weekends and bank holidays is required. About the Organisation You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery. Other roles you may have experience of could include: Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.
Dec 13, 2025
Full time
Floating Support Worker We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence. Position: Floating Support Worker Salary: £28000pa Location: Southend-on-Sea Hours: Full time, with some evening/weekend flexibility Contract: 12-month fixed term Closing date: 20th January 2026 About the Job: This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness. Key responsibilities include: Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety. Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans. Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities. Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns. Identifying early tenancy risks and taking proactive steps to prevent homelessness. Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations. Maintaining accurate, strengths-based case notes and outcomes using internal systems. Supporting clients to build confidence through education, training, volunteering and community participation. Facilitating group activities that promote belonging, empowerment and psychological safety. Caseloads are varied and dynamic, typically up to 30 clients, and you'll work closely with colleagues across the service to ensure holistic, coordinated support. About You You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You'll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use. You will also bring: Strong understanding of trauma, psychological safety and how trauma affects engagement. Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits. Ability to build trusting relationships with people who may distrust services. Skills in de-escalation, grounding techniques and supporting emotional regulation. Confidence managing a community-based caseload independently. Good IT and record-keeping skills, plus basic numeracy for budgeting and bills. A non-judgemental approach to supporting clients with home safety, clutter and cleanliness. Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion. Flexibility to work some evenings, weekends and bank holidays is required. About the Organisation You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery. Other roles you may have experience of could include: Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.
PRS Liaison Worker We are seeking a proactive, relationship focused PRS Liaison Worker to help people move into safe, sustainable homes and strengthen partnerships across Southend's private rented sector. Position: PRS Liaison Worker Salary: £28000pa Hours: Full-time, 37 hours per week Location: Southend-on-Sea Contract: 12 month pilot (potential for extension) Closing date: 9th January 2026 About the Job: This is an exciting opportunity to join a pioneering pilot designed to accelerate move on from supported accommodation and improve long term tenancy sustainment. You will play a key role in blending landlord engagement, tenancy matching, and early intervention support to help residents transition into independent living and reduce homelessness across the city. Key responsibilities include: Building and maintaining strong relationships with PRS landlords, letting agents, SEAL and wider housing partners Promoting a Landlord Assurance Package and acting as a trusted single point of contact Identifying PRS ready residents and coordinating viewings, sign ups and tenancy negotiations Ensuring residents understand tenancy rights, responsibilities, budgeting and expectations Providing up to 12 months of light touch sustainment support to prevent tenancy breakdown Responding to emerging issues, including out of hours concerns, in partnership with the wider team Coordinating wraparound referrals such as mental health, substance misuse, benefits and employment support Contributing to multi agency meetings, access panels and case conferences Maintaining accurate case records and supporting monthly and quarterly reporting for the pilot evaluation This role directly supports improved wellbeing, reduced "bed blocking," and a more ethical, confident PRS landscape across Southend. About You You will be a confident communicator who can build trust with landlords, tenants and partners. You bring experience in housing, homelessness, lettings or support work, alongside an understanding of the private rented sector and the barriers faced by people with lived experience of homelessness. You will also bring: Strong relationship building and negotiation skills A person centred, strengths based and trauma informed approach The ability to identify risks early and intervene appropriately Excellent organisation and caseload management skills Confidence using CRM systems and digital tools Empathy, professionalism, resilience and a belief in people's ability to sustain independence Full training will be provided, including trauma informed practice, tenancy law basics, SEAL engagement and data systems. About the Organisation This role sits within a forward thinking homelessness and housing service committed to improving move on pathways, strengthening PRS partnerships, and supporting people to achieve long term independence. The organisation works collaboratively with local partners, champions lived experience involvement, and delivers high quality, person centred support. Other roles you may have experience of could include: PRS Officer, Tenancy Sustainment Worker, Housing Support Worker, Lettings Negotiator, Resettlement Worker, Floating Support Worker, Housing Options Officer, Landlord Liaison Officer, Move On Worker.
Dec 13, 2025
Full time
PRS Liaison Worker We are seeking a proactive, relationship focused PRS Liaison Worker to help people move into safe, sustainable homes and strengthen partnerships across Southend's private rented sector. Position: PRS Liaison Worker Salary: £28000pa Hours: Full-time, 37 hours per week Location: Southend-on-Sea Contract: 12 month pilot (potential for extension) Closing date: 9th January 2026 About the Job: This is an exciting opportunity to join a pioneering pilot designed to accelerate move on from supported accommodation and improve long term tenancy sustainment. You will play a key role in blending landlord engagement, tenancy matching, and early intervention support to help residents transition into independent living and reduce homelessness across the city. Key responsibilities include: Building and maintaining strong relationships with PRS landlords, letting agents, SEAL and wider housing partners Promoting a Landlord Assurance Package and acting as a trusted single point of contact Identifying PRS ready residents and coordinating viewings, sign ups and tenancy negotiations Ensuring residents understand tenancy rights, responsibilities, budgeting and expectations Providing up to 12 months of light touch sustainment support to prevent tenancy breakdown Responding to emerging issues, including out of hours concerns, in partnership with the wider team Coordinating wraparound referrals such as mental health, substance misuse, benefits and employment support Contributing to multi agency meetings, access panels and case conferences Maintaining accurate case records and supporting monthly and quarterly reporting for the pilot evaluation This role directly supports improved wellbeing, reduced "bed blocking," and a more ethical, confident PRS landscape across Southend. About You You will be a confident communicator who can build trust with landlords, tenants and partners. You bring experience in housing, homelessness, lettings or support work, alongside an understanding of the private rented sector and the barriers faced by people with lived experience of homelessness. You will also bring: Strong relationship building and negotiation skills A person centred, strengths based and trauma informed approach The ability to identify risks early and intervene appropriately Excellent organisation and caseload management skills Confidence using CRM systems and digital tools Empathy, professionalism, resilience and a belief in people's ability to sustain independence Full training will be provided, including trauma informed practice, tenancy law basics, SEAL engagement and data systems. About the Organisation This role sits within a forward thinking homelessness and housing service committed to improving move on pathways, strengthening PRS partnerships, and supporting people to achieve long term independence. The organisation works collaboratively with local partners, champions lived experience involvement, and delivers high quality, person centred support. Other roles you may have experience of could include: PRS Officer, Tenancy Sustainment Worker, Housing Support Worker, Lettings Negotiator, Resettlement Worker, Floating Support Worker, Housing Options Officer, Landlord Liaison Officer, Move On Worker.
Practical Skills Worker Are you a proactive and hands-on Practical Skills Worker who can support people moving into and sustaining safe, independent accommodation across Southend-on-Sea. Salary: £28000pa Contract: 12-month fixed term Location: Southend-on-Sea (community-based with some hub working) Hours: Full time Closing date: 13th January 2026 About the Role: As a Practical Skills Worker, you will play a vital role in supporting individuals to transition successfully into independent accommodation. You will provide responsive, practical support that reduces tenancy breakdown and promotes long-term wellbeing and independence. This is a hands-on, varied role that involves helping residents move safely into their new homes, ensuring properties are ready for occupation, and supporting people to develop the essential skills needed to sustain their tenancy. Key responsibilities include: Assisting with move-in tasks such as property checks, furniture assembly, transporting belongings and ensuring basic safety standards. Carrying out void, pre-void and move-in checks and helping to arrange essential works or furniture replacements. Coaching residents in practical skills including meter readings, registering utilities, cleaning routines, waste management and basic household maintenance. Providing early tenancy support, identifying issues before they escalate and helping residents settle confidently into their new home. Working closely with landlords, property teams and support workers to ensure coordinated, wraparound support. Maintaining accurate case notes and contributing to monitoring, outcomes and service improvement. Following safeguarding, health & safety, lone-working and professional boundary guidelines at all times. About You You will be practical, calm and solutions-focused, with a positive, empowering approach to supporting people who may face multiple challenges. You'll be confident working independently in the community and comfortable offering hands-on support. Experience providing practical or tenancy-related support to vulnerable people. Strong communication, organisation and problem-solving skills. The ability to coach and build confidence in residents developing independent living skills. Understanding of safeguarding, risk management and professional boundaries. Willingness and ability to undertake manual handling tasks. A reliable, empathetic and non-judgemental approach. Desirable experience includes homelessness services, supported housing, private rented sector access schemes, advocacy, or basic household repairs and maintenance. About the Organisation You will be working on behalf of a forward-thinking organisation delivering high-quality tenancy sustainment and move-on support within the community. The service offers a supportive team environment, reflective practice, ongoing training and the opportunity to make a meaningful difference to people's lives. Other roles you may have experience of could include: Tenancy Support Worker, Move-On Worker, Housing Support Worker, Floating Support Officer, Resettlement Worker, Independent Living Worker, Practical Support Worker, Community Support Worker, Housing Coach, PRS Navigator.
Dec 13, 2025
Full time
Practical Skills Worker Are you a proactive and hands-on Practical Skills Worker who can support people moving into and sustaining safe, independent accommodation across Southend-on-Sea. Salary: £28000pa Contract: 12-month fixed term Location: Southend-on-Sea (community-based with some hub working) Hours: Full time Closing date: 13th January 2026 About the Role: As a Practical Skills Worker, you will play a vital role in supporting individuals to transition successfully into independent accommodation. You will provide responsive, practical support that reduces tenancy breakdown and promotes long-term wellbeing and independence. This is a hands-on, varied role that involves helping residents move safely into their new homes, ensuring properties are ready for occupation, and supporting people to develop the essential skills needed to sustain their tenancy. Key responsibilities include: Assisting with move-in tasks such as property checks, furniture assembly, transporting belongings and ensuring basic safety standards. Carrying out void, pre-void and move-in checks and helping to arrange essential works or furniture replacements. Coaching residents in practical skills including meter readings, registering utilities, cleaning routines, waste management and basic household maintenance. Providing early tenancy support, identifying issues before they escalate and helping residents settle confidently into their new home. Working closely with landlords, property teams and support workers to ensure coordinated, wraparound support. Maintaining accurate case notes and contributing to monitoring, outcomes and service improvement. Following safeguarding, health & safety, lone-working and professional boundary guidelines at all times. About You You will be practical, calm and solutions-focused, with a positive, empowering approach to supporting people who may face multiple challenges. You'll be confident working independently in the community and comfortable offering hands-on support. Experience providing practical or tenancy-related support to vulnerable people. Strong communication, organisation and problem-solving skills. The ability to coach and build confidence in residents developing independent living skills. Understanding of safeguarding, risk management and professional boundaries. Willingness and ability to undertake manual handling tasks. A reliable, empathetic and non-judgemental approach. Desirable experience includes homelessness services, supported housing, private rented sector access schemes, advocacy, or basic household repairs and maintenance. About the Organisation You will be working on behalf of a forward-thinking organisation delivering high-quality tenancy sustainment and move-on support within the community. The service offers a supportive team environment, reflective practice, ongoing training and the opportunity to make a meaningful difference to people's lives. Other roles you may have experience of could include: Tenancy Support Worker, Move-On Worker, Housing Support Worker, Floating Support Officer, Resettlement Worker, Independent Living Worker, Practical Support Worker, Community Support Worker, Housing Coach, PRS Navigator.
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern (a full, valid UK driving licence is essential, as this is a mobile role). At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health. Our Values - we do what's right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other. We are looking for a Housing Mobile Night Worker to provide floating support to our teams in high support 24-hour services as well as medium support and transitional housing units to ensure our properties are safe, secure, and welcoming through the night. You will be based at Lansworth House in Hove and will support the static night worker there during the night as well as undertaking your mobile duties across Brighton, Hove and Worthing. Working on site you will be responsible for ensuring the service is safe by keeping clear records of night time activity within the building. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures. You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance. This role involves lone working, so you will need to be comfortable with decision making and following procedures. However, before joining the rota you will have the opportunity to get to know the team and the services, take part in an induction, complete the necessary training, and undertake shadow shifts to ensure you feel confident and supported. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at CLOSING DATE: Sunday 28 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
Dec 08, 2025
Full time
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern (a full, valid UK driving licence is essential, as this is a mobile role). At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health. Our Values - we do what's right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other. We are looking for a Housing Mobile Night Worker to provide floating support to our teams in high support 24-hour services as well as medium support and transitional housing units to ensure our properties are safe, secure, and welcoming through the night. You will be based at Lansworth House in Hove and will support the static night worker there during the night as well as undertaking your mobile duties across Brighton, Hove and Worthing. Working on site you will be responsible for ensuring the service is safe by keeping clear records of night time activity within the building. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures. You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance. This role involves lone working, so you will need to be comfortable with decision making and following procedures. However, before joining the rota you will have the opportunity to get to know the team and the services, take part in an induction, complete the necessary training, and undertake shadow shifts to ensure you feel confident and supported. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at CLOSING DATE: Sunday 28 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
