Orlebar Brown
City Of Westminster, London
JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!
JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!
Marston's PLC
Poole, Dorset
Live in accommodation / Live out allowance Performance based bonus, extra earning potential Access to relevant qualifications Progression opportunity Poole BH15 2HS We're looking for a General Manager for a popular Community pub and Hotel. Salary up to £43k with £7,500 live out allowance, plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Due to an internal move in the business, we're on the lookout for a great General Manager to take charge at the Shah of Persia in Poole and lead the team to success! What you get At Marston's we're one big family. We put our people first, which is why we offer real benefits including: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan Award winning training and development About the pub The Shah of Persia is a vibrant, family friendly destination perfectly positioned close to Poole town centre and just a mile from the beach. Popular with both holidaymakers and business travellers, it offers 14 comfortable en suite bedrooms alongside a welcoming pub atmosphere. With a busy location on a key route and strong year round footfall, the Shah of Persia enjoys an excellent reputation and consistently high guest satisfaction. Locals love its lively mid week quiz and bingo nights, while Sundays are a highlight thanks to its strong food trade. The business is currently averaging £24,000 in weekly sales, made up of approximately £9k Wet, £11k Dry, and £4k Rooms. A capable and experienced Senior Team is already in place, offering the perfect platform for the right operator to build on a solid foundation and further grow both food and drink sales. We're searching for a passionate, community focused operator with the drive, vision, and energy to take this well established business to the next level. If you're excited by the idea of leading a thriving pub with huge potential, we'd love to hear from you. Management accommodation is not available at this site, in lieu of this- we are offering a £7,500 live out allowance. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. What hours would I need to work? As the General Manager of your pub, you'll be required to work at peak trading times which involves evenings & weekends, as well as peak trading days such as bank holidays & the festive period. What will be my Salary? Your salary will depend on your experience and the volume of the business that you are interested in. Please see our job adverts to understand the salary on offer for the role that you'd like to apply for or chat to our Talent Acquisition Team for more information. What is my bonus based on? Your quarterly bonus based on sales uplift vs budget, Reputation score & Employee Engagement. Your annual bonus scheme is based on sales & profit performance vs budget.
Live in accommodation / Live out allowance Performance based bonus, extra earning potential Access to relevant qualifications Progression opportunity Poole BH15 2HS We're looking for a General Manager for a popular Community pub and Hotel. Salary up to £43k with £7,500 live out allowance, plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Due to an internal move in the business, we're on the lookout for a great General Manager to take charge at the Shah of Persia in Poole and lead the team to success! What you get At Marston's we're one big family. We put our people first, which is why we offer real benefits including: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan Award winning training and development About the pub The Shah of Persia is a vibrant, family friendly destination perfectly positioned close to Poole town centre and just a mile from the beach. Popular with both holidaymakers and business travellers, it offers 14 comfortable en suite bedrooms alongside a welcoming pub atmosphere. With a busy location on a key route and strong year round footfall, the Shah of Persia enjoys an excellent reputation and consistently high guest satisfaction. Locals love its lively mid week quiz and bingo nights, while Sundays are a highlight thanks to its strong food trade. The business is currently averaging £24,000 in weekly sales, made up of approximately £9k Wet, £11k Dry, and £4k Rooms. A capable and experienced Senior Team is already in place, offering the perfect platform for the right operator to build on a solid foundation and further grow both food and drink sales. We're searching for a passionate, community focused operator with the drive, vision, and energy to take this well established business to the next level. If you're excited by the idea of leading a thriving pub with huge potential, we'd love to hear from you. Management accommodation is not available at this site, in lieu of this- we are offering a £7,500 live out allowance. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. What hours would I need to work? As the General Manager of your pub, you'll be required to work at peak trading times which involves evenings & weekends, as well as peak trading days such as bank holidays & the festive period. What will be my Salary? Your salary will depend on your experience and the volume of the business that you are interested in. Please see our job adverts to understand the salary on offer for the role that you'd like to apply for or chat to our Talent Acquisition Team for more information. What is my bonus based on? Your quarterly bonus based on sales uplift vs budget, Reputation score & Employee Engagement. Your annual bonus scheme is based on sales & profit performance vs budget.
The White Hart, Lewes
Lewes, Sussex
General Manager - The White Hart, Lewes We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving White Hart in Lewes. Now successfully open and going from strength to strength, The White Hart is a stunning historic inn in the heart of Lewes, East Sussex. Beautifully restored and already building an outstanding reputation, the site offers a vibrant bar with 40 covers, 140 dining covers, an enclosed terrace for 60 with breathtaking views of the South Downs, and 23 beautifully appointed guest rooms. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection home to Brasserie Blanc and Heartwood Inns, The White Hart combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faceted operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.
General Manager - The White Hart, Lewes We have an exceptional opportunity for an experienced and commercially driven General Manager to lead our thriving White Hart in Lewes. Now successfully open and going from strength to strength, The White Hart is a stunning historic inn in the heart of Lewes, East Sussex. Beautifully restored and already building an outstanding reputation, the site offers a vibrant bar with 40 covers, 140 dining covers, an enclosed terrace for 60 with breathtaking views of the South Downs, and 23 beautifully appointed guest rooms. As one of our flagship Pubs with Rooms within the award winning Heartwood Collection home to Brasserie Blanc and Heartwood Inns, The White Hart combines fresh, seasonal food with warm hospitality and exceptional standards. Our businesses sit at the heart of their communities, and our continued success is driven by passionate, like minded individuals who create unforgettable guest experiences. The Role This is a high impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential. The Ideal Candidate will: Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability Have strong people management skills and experience leading large, diverse teams Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield Demonstrate the ability to oversee a busy, multi faceted operation while maintaining exceptional standards Be a visible, hands on leader with energy, warmth and presence Thrive on motivating and empowering teams to deliver outstanding guest experiences Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention This is an exciting opportunity to lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you. General Manager - What We Offer: Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailer and experience discounts through Reward Gateway Stepping Stones - our industry leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme About Heartwood Collection Heartwood Collection is one of the UK's fastest growing premium casual dining groups, home to the award winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites nationwide and are on an ambitious growth journey including a rapidly expanding rooms business set to exceed 300 bedrooms by 2027. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where commercial thinking, strong leadership and data driven decision making play a critical role in shaping long term success.
DeepL
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human like translation, improved writing and real time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you're ready to shape the future of AI and grow your career in a fast moving, purpose driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting edge AI technology, meaningful work, and a culture where people truly thrive. We're a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well being. Discover more about life at DeepL LinkedIn, Instagram, and our Blog. Meet the team behind this journey This particular role sits in the Growth Segment of the Scale Team. The goal is to make sure those customers remain part of our portfolio and grow. We are looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we are looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. What we offer Make an impact! We break down language barriers worldwide and bring different cultures closer together Experience the excitement of a rapidly growing scale up. Over the last years we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan We've got your back. We are an experienced, highly committed team with transparent decision making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start ups to large corporations) Your responsibilities As a Customer Success Manager, you will: Manage around 25 accounts with high growth potential and priority to the Account Executives Build Long Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals. Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor. Lead client onboarding: ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey. Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction. High focus on collaborating with Account Executives: Identify growth potential to create a robust pipeline of up sell and cross sell opportunities. Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success. Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively. Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently. Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps. Work Cross Functionally: Collaborate with DeepL leadership to enhance our product and service offerings. Qualities We Look For: Relevant experience managing client relationships at senior levels. 3+ years of customer success experience, ideally with the focus on growth 2+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross sell Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products. Fluency in German and English - knowledge of Spanish and/or French would also be beneficial. Experience in the Software/SaaS industry is preferred. Exceptional organizational, presentation, and communication skills (both verbal and written). A strong drive to learn and grow, with a curious mindset that embraces challenges. Ability to thrive in a scale up environment, demonstrating strategic thinking and tactical execution. A team player who supports colleagues and contributes to a positive culture. Join us in this exciting journey as we continue to break down language barriers and foster success for our customers. If you're driven by curiosity, eager to grow, and multilingual, we look forward to welcoming you to our EMEA team, ready to make an impact! What we offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. Open communication, regular feedback: as a language focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. Regular in person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new joiner onboardings, to company wide events that bring us all together-literally. Monthly full day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity. 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human like translation, improved writing and real time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you're ready to shape the future of AI and grow your career in a fast moving, purpose driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting edge AI technology, meaningful work, and a culture where people truly thrive. We're a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well being. Discover more about life at DeepL LinkedIn, Instagram, and our Blog. Meet the team behind this journey This particular role sits in the Growth Segment of the Scale Team. The goal is to make sure those customers remain part of our portfolio and grow. We are looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we are looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. What we offer Make an impact! We break down language barriers worldwide and bring different cultures closer together Experience the excitement of a rapidly growing scale up. Over the last years we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan We've got your back. We are an experienced, highly committed team with transparent decision making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start ups to large corporations) Your responsibilities As a Customer Success Manager, you will: Manage around 25 accounts with high growth potential and priority to the Account Executives Build Long Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals. Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor. Lead client onboarding: ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey. Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction. High focus on collaborating with Account Executives: Identify growth potential to create a robust pipeline of up sell and cross sell opportunities. Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success. Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively. Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently. Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps. Work Cross Functionally: Collaborate with DeepL leadership to enhance our product and service offerings. Qualities We Look For: Relevant experience managing client relationships at senior levels. 3+ years of customer success experience, ideally with the focus on growth 2+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross sell Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products. Fluency in German and English - knowledge of Spanish and/or French would also be beneficial. Experience in the Software/SaaS industry is preferred. Exceptional organizational, presentation, and communication skills (both verbal and written). A strong drive to learn and grow, with a curious mindset that embraces challenges. Ability to thrive in a scale up environment, demonstrating strategic thinking and tactical execution. A team player who supports colleagues and contributes to a positive culture. Join us in this exciting journey as we continue to break down language barriers and foster success for our customers. If you're driven by curiosity, eager to grow, and multilingual, we look forward to welcoming you to our EMEA team, ready to make an impact! What we offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. Open communication, regular feedback: as a language focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. Regular in person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new joiner onboardings, to company wide events that bring us all together-literally. Monthly full day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity. 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
