We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Regional RevOps Operations Partner at iManage Means You are the connective tissue between global strategy and regional execution. You will translate the work of our Global Revenue Operations Center of Excellence into meaningful, measurable impact within your region. This role gives you a front-row seat to how a world class revenue engine operates. You will influence how we forecast, segment, enable, partner, and activate go to market motions across Sales, Marketing, Partners, and Customer Experience. You'll serve as a trusted advisor to Regional Leaders and a strategic partner to cross functional teams, ensuring that global frameworks land successfully in region, gaps are surfaced quickly, and insights flow back into the organization. Your work will directly shape pipeline generation, performance management, partner engagement, and customer success outcomes. iM Responsible For Strategy and Operating Rhythm Running the full regional operating rhythm in alignment with global cadence, including forecast calls, pipeline reviews, QBRs, customer retention, and health reviews. Applying global segmentation, territory models, and coverage frameworks across direct, partner, and customer success motions. Supporting Regional Leaders in aligning organizational structures with global coverage principles. Driving accountability to global performance metrics including pipeline coverage, win rates, NRR, partner sourced ARR, and product performance. Enablement Reinforcing adoption of global frameworks and methodologies across Sales, Partners, and Customer Success. Supporting execution of global enablement programs and workshops in region. Ensuring new hires complete global onboarding programs. Validating that managers are coaching teams consistently against global standards. Providing feedback to the Enablement CoE on where content or training needs localization. Sales Development Ensuring SDRs follow global inbound qualification and routing rules for direct and partner-sourced leads. Applying global account targeting tiers to outbound prospecting. Monitoring SDR productivity and escalation of gaps into the CoE Pipeline Programs Supporting Field Marketing with data so they can activate global campaign and event playbooks in region. Ensuring SDRs and AEs execute follow up cadences and partner sourced opportunities are logged accurately in Salesforce. Tracking pipeline attribution consistently across direct, partner influenced, and partner sourced pipeline. Operations and Systems Ensuring adherence to global workflows across opportunity stages, renewals, partner routing, and cross functional processes. Monitoring adoption and impact of core GTM tools including Salesforce, Clari, Salesloft, Seismic, Totango, and Gong. Flagging recurring data quality issues and partnering with the Ops CoE to address them. Providing regional feedback on workflow friction and system gaps. Reporting and Insights Delivering regional forecasts and QBR submissions using global templates, inclusive of direct and partner KPIs. Using global dashboards to coach regional leaders and GTM managers. Surfacing insights back to the CoE on competitive trends, customer and partner overlap, and local adoption patterns. Cross Functional Ways of Working Partnering with Field Marketing to ensure global playbooks are executed in region and pipeline attribution is captured. Supporting Partner Development Managers by ensuring partner-sourced and influenced pipeline is tracked and joint account planning frameworks are followed. Ensuring Sales Engineering activity is captured in systems and SE capacity usage is visible. Ensuring Customer Success data on health, adoption, and NRR flows into global dashboards and success playbooks are applied consistently. Collaborating with Professional Services as the scope of engagement continues to evolve. iM Qualified Because I Have Experience in Revenue Operations, Sales Operations, or a similar GTM strategy role. Strong understanding of B2B SaaS operating rhythms and metrics. Experience working with Sales, Marketing, Partners, and Customer Success teams. Hands on experience with Salesforce and other core GTM tools. Ability to influence leaders and drive accountability across teams. Strong analytical and problem solving skills with a bias for action. Clear communication skills and the ability to translate complexity into actionable insights. Bonus Points If I Have Experience working in a global operating model or matrixed environment. Background in Sales Development, Field Marketing, Channel programs, or Customer Success operations. Familiarity with Clari, Salesloft, Seismic, Totango, Gong, or similar GTM systems. Experience driving adoption of global frameworks across multiple regions. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation . click apply for full job details
Dec 16, 2025
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Regional RevOps Operations Partner at iManage Means You are the connective tissue between global strategy and regional execution. You will translate the work of our Global Revenue Operations Center of Excellence into meaningful, measurable impact within your region. This role gives you a front-row seat to how a world class revenue engine operates. You will influence how we forecast, segment, enable, partner, and activate go to market motions across Sales, Marketing, Partners, and Customer Experience. You'll serve as a trusted advisor to Regional Leaders and a strategic partner to cross functional teams, ensuring that global frameworks land successfully in region, gaps are surfaced quickly, and insights flow back into the organization. Your work will directly shape pipeline generation, performance management, partner engagement, and customer success outcomes. iM Responsible For Strategy and Operating Rhythm Running the full regional operating rhythm in alignment with global cadence, including forecast calls, pipeline reviews, QBRs, customer retention, and health reviews. Applying global segmentation, territory models, and coverage frameworks across direct, partner, and customer success motions. Supporting Regional Leaders in aligning organizational structures with global coverage principles. Driving accountability to global performance metrics including pipeline coverage, win rates, NRR, partner sourced ARR, and product performance. Enablement Reinforcing adoption of global frameworks and methodologies across Sales, Partners, and Customer Success. Supporting execution of global enablement programs and workshops in region. Ensuring new hires complete global onboarding programs. Validating that managers are coaching teams consistently against global standards. Providing feedback to the Enablement CoE on where content or training needs localization. Sales Development Ensuring SDRs follow global inbound qualification and routing rules for direct and partner-sourced leads. Applying global account targeting tiers to outbound prospecting. Monitoring SDR productivity and escalation of gaps into the CoE Pipeline Programs Supporting Field Marketing with data so they can activate global campaign and event playbooks in region. Ensuring SDRs and AEs execute follow up cadences and partner sourced opportunities are logged accurately in Salesforce. Tracking pipeline attribution consistently across direct, partner influenced, and partner sourced pipeline. Operations and Systems Ensuring adherence to global workflows across opportunity stages, renewals, partner routing, and cross functional processes. Monitoring adoption and impact of core GTM tools including Salesforce, Clari, Salesloft, Seismic, Totango, and Gong. Flagging recurring data quality issues and partnering with the Ops CoE to address them. Providing regional feedback on workflow friction and system gaps. Reporting and Insights Delivering regional forecasts and QBR submissions using global templates, inclusive of direct and partner KPIs. Using global dashboards to coach regional leaders and GTM managers. Surfacing insights back to the CoE on competitive trends, customer and partner overlap, and local adoption patterns. Cross Functional Ways of Working Partnering with Field Marketing to ensure global playbooks are executed in region and pipeline attribution is captured. Supporting Partner Development Managers by ensuring partner-sourced and influenced pipeline is tracked and joint account planning frameworks are followed. Ensuring Sales Engineering activity is captured in systems and SE capacity usage is visible. Ensuring Customer Success data on health, adoption, and NRR flows into global dashboards and success playbooks are applied consistently. Collaborating with Professional Services as the scope of engagement continues to evolve. iM Qualified Because I Have Experience in Revenue Operations, Sales Operations, or a similar GTM strategy role. Strong understanding of B2B SaaS operating rhythms and metrics. Experience working with Sales, Marketing, Partners, and Customer Success teams. Hands on experience with Salesforce and other core GTM tools. Ability to influence leaders and drive accountability across teams. Strong analytical and problem solving skills with a bias for action. Clear communication skills and the ability to translate complexity into actionable insights. Bonus Points If I Have Experience working in a global operating model or matrixed environment. Background in Sales Development, Field Marketing, Channel programs, or Customer Success operations. Familiarity with Clari, Salesloft, Seismic, Totango, Gong, or similar GTM systems. Experience driving adoption of global frameworks across multiple regions. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation . click apply for full job details
Managing Consultant- HR Transformation (SuccessFactors) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Operating Models, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a stratgic enabler for business growth. Be part of a team that blends innovation, data and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE In this role, you'll play a pivotal part in driving HR technology transformation initiatives for our clients, leveraging SAP SuccessFactors and other leading HR platforms. You will work closely with senior stakeholders to design, implement, and optimise HR technology solutions that enable organisations to achieve their strategic workforce goals. You will lead complex engagements, drive innovation, and ensure successful outcomes by combining deep HR process expertise with strong technical knowledge and strategic vision. This is a client facing leadership role that combines deep HR process knowledge with technical expertise in HR systems. In this role you will play a key role in: Managing end to end delivery of HR transformation projects, ensuring quality, timelines, and client satisfaction. Working with senior stakeholders to define HR technology strategies, operating models, and transformation roadmaps. Provide deep knowledge of SuccessFactors modules (e.g., Employee Central, Talent, Learning, Compensation) and integration approaches and guiding solution design and configuration to meet client requirements. Acting as a trusted advisor to HR and IT leadership, ensuring alignment between technology and business objectives. Overseeing delivery teams, manage timelines, budgets, and quality assurance. Driving user engagement, training, and communication strategies to ensure successful deployment. Supporting pre sales activities, contribute to proposals, and help grow the HR Tech practice. Leading and mentoring project teams, fostering capability development and collaboration Bringing thought leadership on HR technology trends and best practices to clients and internal teams. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE 8+ years in HR technology consulting, with at least 4 years in SuccessFactors implementation and HR transformation projects. Proven track record of managing large scale HRIS programs and leading cross functional teams. Deep understanding of HR processes (Core HR, Payroll, Time Management, Talent, Learning, Compensation). Expertise in SAP SuccessFactors configuration and integration. SuccessFactors Employee Central and Employee Central Payroll for UK and Ireland experience is highly desirable. Strong project management skills (Agile/Waterfall methodologies). Excellent stakeholder management and communication skills. Strategic thinker with a hands on approach. Strong leadership and team collaboration skills. Passion for HR innovation and digital transformation. Currently working in a major Consulting firm, and/or in industry but having a Consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Dec 16, 2025
Full time
Managing Consultant- HR Transformation (SuccessFactors) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Operating Models, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a stratgic enabler for business growth. Be part of a team that blends innovation, data and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE In this role, you'll play a pivotal part in driving HR technology transformation initiatives for our clients, leveraging SAP SuccessFactors and other leading HR platforms. You will work closely with senior stakeholders to design, implement, and optimise HR technology solutions that enable organisations to achieve their strategic workforce goals. You will lead complex engagements, drive innovation, and ensure successful outcomes by combining deep HR process expertise with strong technical knowledge and strategic vision. This is a client facing leadership role that combines deep HR process knowledge with technical expertise in HR systems. In this role you will play a key role in: Managing end to end delivery of HR transformation projects, ensuring quality, timelines, and client satisfaction. Working with senior stakeholders to define HR technology strategies, operating models, and transformation roadmaps. Provide deep knowledge of SuccessFactors modules (e.g., Employee Central, Talent, Learning, Compensation) and integration approaches and guiding solution design and configuration to meet client requirements. Acting as a trusted advisor to HR and IT leadership, ensuring alignment between technology and business objectives. Overseeing delivery teams, manage timelines, budgets, and quality assurance. Driving user engagement, training, and communication strategies to ensure successful deployment. Supporting pre sales activities, contribute to proposals, and help grow the HR Tech practice. Leading and mentoring project teams, fostering capability development and collaboration Bringing thought leadership on HR technology trends and best practices to clients and internal teams. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE 8+ years in HR technology consulting, with at least 4 years in SuccessFactors implementation and HR transformation projects. Proven track record of managing large scale HRIS programs and leading cross functional teams. Deep understanding of HR processes (Core HR, Payroll, Time Management, Talent, Learning, Compensation). Expertise in SAP SuccessFactors configuration and integration. SuccessFactors Employee Central and Employee Central Payroll for UK and Ireland experience is highly desirable. Strong project management skills (Agile/Waterfall methodologies). Excellent stakeholder management and communication skills. Strategic thinker with a hands on approach. Strong leadership and team collaboration skills. Passion for HR innovation and digital transformation. Currently working in a major Consulting firm, and/or in industry but having a Consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we've perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade - now the fastest growing rewarded advertising channel globally - driving incremental engagement, retention, and revenue. At the same time, we're breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience - right now. Join us. Meet Your Team: Enterprise Accounts Our Enterprise Sales unit operates at the highest level, building strategic partnerships with major global accounts through complex sales processes. We collaborate closely with business and tech stakeholders to design tailored solutions that seamlessly integrate into established apps - ensuring sustained growth and brand safety. Everything this team handles is high stakes: by actively engaging senior decision makers internally and externally, we secure adjoe's enterprise clients, guaranteeing them smooth product integration and lasting long term value. What You Will Do: Market Development: Expand adjoe's partnerships with leading enterprise brands and app companies. To achieve this, you will map our key opportunities and work with SDRs and Senior Leadership to create strategies to penetrate new markets and win new business. Strategic Sales: Develop targeted outreach strategies and use your strong professional network to drive business. You will focus on the MEDDPIC sales process to engage decision makers across all levels, from technical leads to C suite executives. Contract Negotiation: Lead negotiations for high value, multi year app contracts, and SLAs with leading apps and brands. Stakeholder Management: Manage the end to end sales cycle, from initial outreach to signing legal agreements. Collaborate with internal teams, including tech teams, account management, and leadership, to ensure smooth sales processes. Market Insights: Build an in-depth understanding of industry trends, regulations, and competitive dynamics. Refine our value propositions to address evolving customer needs. Who You Are: 10+ years in B2B tech sales, with 3+ years managing enterprise accounts in industries like loyalty programs, delivery and quick services restaurants, fintech, e commerce, mobility apps, etc. Proven success in managing multi million dollar accounts and exceeding $5M+ annual targets. Expert in enterprise sales strategies, negotiation, and contract management. Excellent communication and presentation skills in individual client discussions and on stage (e.g. at conferences) Proven ability to negotiate complex multi year agreements. Experience working closely with legal and data security teams to ensure successful implementation of tech solutions. Deep industry knowledge with strong client networks and insights into emerging trends.
Dec 16, 2025
Full time
adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we've perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade - now the fastest growing rewarded advertising channel globally - driving incremental engagement, retention, and revenue. At the same time, we're breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience - right now. Join us. Meet Your Team: Enterprise Accounts Our Enterprise Sales unit operates at the highest level, building strategic partnerships with major global accounts through complex sales processes. We collaborate closely with business and tech stakeholders to design tailored solutions that seamlessly integrate into established apps - ensuring sustained growth and brand safety. Everything this team handles is high stakes: by actively engaging senior decision makers internally and externally, we secure adjoe's enterprise clients, guaranteeing them smooth product integration and lasting long term value. What You Will Do: Market Development: Expand adjoe's partnerships with leading enterprise brands and app companies. To achieve this, you will map our key opportunities and work with SDRs and Senior Leadership to create strategies to penetrate new markets and win new business. Strategic Sales: Develop targeted outreach strategies and use your strong professional network to drive business. You will focus on the MEDDPIC sales process to engage decision makers across all levels, from technical leads to C suite executives. Contract Negotiation: Lead negotiations for high value, multi year app contracts, and SLAs with leading apps and brands. Stakeholder Management: Manage the end to end sales cycle, from initial outreach to signing legal agreements. Collaborate with internal teams, including tech teams, account management, and leadership, to ensure smooth sales processes. Market Insights: Build an in-depth understanding of industry trends, regulations, and competitive dynamics. Refine our value propositions to address evolving customer needs. Who You Are: 10+ years in B2B tech sales, with 3+ years managing enterprise accounts in industries like loyalty programs, delivery and quick services restaurants, fintech, e commerce, mobility apps, etc. Proven success in managing multi million dollar accounts and exceeding $5M+ annual targets. Expert in enterprise sales strategies, negotiation, and contract management. Excellent communication and presentation skills in individual client discussions and on stage (e.g. at conferences) Proven ability to negotiate complex multi year agreements. Experience working closely with legal and data security teams to ensure successful implementation of tech solutions. Deep industry knowledge with strong client networks and insights into emerging trends.
About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work High velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co working: If you're not located near one of our main hubs, we offer a monthly co working stipend. About the role We're looking for a Data Scientist focused on product growth to uncover and drive the insights that accelerate activation, retention, and revenue growth across our Creative Platform - the suite powering millions of creators and marketers. You'll partner deeply with the product and engineering teams to understand how users engage, where they drop off, and which experiences create long term value. You'll define and instrument metrics that measure the health of the creator journey, identify growth levers, and help us prioritize features and experiments that expand engagement and monetization. This is a hands on, high impact role for someone who blends data science rigor with product intuition - a builder who thrives in ambiguity and wants their analysis to directly shape the roadmap. Requirements Expertise in product analytics, with a strong foundation in SQL and python and familiarity with analytics tools across the data stack Strong product sense with an ability to put yourself in the shoes of our users and derive actionable insights from qualitative and quantitative data A deep understanding of key product metrics such as retention, activation, and LTV Proven ability to design and analyze A/B tests, ensuring statistical integrity and actionable results Not afraid to get your hands dirty to get the job done, whether it's implementing your own telemetry, diving into the codebase to debug an issue with logging, or implementing new tools as our data stack evolves Bonus: experience building data pipelines and dashboards Location This role is remote first, so it can be executed from anywhere from US east to Europe. If you prefer, you can work from our offices in Dublin, London, New York, and Warsaw.
Dec 14, 2025
Full time
About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work High velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co working: If you're not located near one of our main hubs, we offer a monthly co working stipend. About the role We're looking for a Data Scientist focused on product growth to uncover and drive the insights that accelerate activation, retention, and revenue growth across our Creative Platform - the suite powering millions of creators and marketers. You'll partner deeply with the product and engineering teams to understand how users engage, where they drop off, and which experiences create long term value. You'll define and instrument metrics that measure the health of the creator journey, identify growth levers, and help us prioritize features and experiments that expand engagement and monetization. This is a hands on, high impact role for someone who blends data science rigor with product intuition - a builder who thrives in ambiguity and wants their analysis to directly shape the roadmap. Requirements Expertise in product analytics, with a strong foundation in SQL and python and familiarity with analytics tools across the data stack Strong product sense with an ability to put yourself in the shoes of our users and derive actionable insights from qualitative and quantitative data A deep understanding of key product metrics such as retention, activation, and LTV Proven ability to design and analyze A/B tests, ensuring statistical integrity and actionable results Not afraid to get your hands dirty to get the job done, whether it's implementing your own telemetry, diving into the codebase to debug an issue with logging, or implementing new tools as our data stack evolves Bonus: experience building data pipelines and dashboards Location This role is remote first, so it can be executed from anywhere from US east to Europe. If you prefer, you can work from our offices in Dublin, London, New York, and Warsaw.
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview Customer Success Managers (CSMs) are responsible for the relationship between ON24 and elite clients. This role coordinates setup, implementation, training and maintenance on various ON24 products and partner platforms. It requires an organized individual comfortable interfacing with clients, handling multiple projects, and facilitating cross functional projects involving sales, engineering, finance, and external client teams. Primary Responsibilities Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Act as the client point of contact to ensure successful execution of all client engagements. Consistently meet project timelines and exceed client expectations. Onboard new customers to hit key milestones in partnership with cross functional teams to facilitate account set up, implementation, training, and ongoing account review and modification. Assist with the renewal process for annual account renewal. Collaborate closely with product management, R&D, marketing and sales to improve operational processes and act as the voice of the customer to drive better customer results. Ensure customers have ongoing guidance and access to supporting tools hosted by ON24, including client training portal, knowledge center, and platform support ticketing system (chat, email and phone). Essential Experience At least 3 years of work experience in Customer Success Management or Account Management. Experience in consultative or solution based selling, with the ability to identify and understand customer needs. A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Essential Skills The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline. Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Excellent organizational, planning, and communication skills. Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. What We Currently Offer An evolving tech business that moves at a fast pace, offering the best aspects of a 'start up' mentality day to day, but as part of an established and diverse multinational with a proven product. The opportunity to take ownership - given autonomy to cultivate success in your role as part of a clear strategy and structure. An entrepreneurial environment - encouraging open dialogue for new ideas, ways of working, and innovations. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc). A place to learn - heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career. Competitive compensation package including equity and comprehensive benefits. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office. 25 days holiday as standard - plus bank holidays - and additional floating and 'wellness days' to be used as you like. Office wide events planned, organised and expertly delivered by our amazing in house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising! EEOC Statement ON24 is proud to be an equal employment opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
Dec 13, 2025
Full time
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview Customer Success Managers (CSMs) are responsible for the relationship between ON24 and elite clients. This role coordinates setup, implementation, training and maintenance on various ON24 products and partner platforms. It requires an organized individual comfortable interfacing with clients, handling multiple projects, and facilitating cross functional projects involving sales, engineering, finance, and external client teams. Primary Responsibilities Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Act as the client point of contact to ensure successful execution of all client engagements. Consistently meet project timelines and exceed client expectations. Onboard new customers to hit key milestones in partnership with cross functional teams to facilitate account set up, implementation, training, and ongoing account review and modification. Assist with the renewal process for annual account renewal. Collaborate closely with product management, R&D, marketing and sales to improve operational processes and act as the voice of the customer to drive better customer results. Ensure customers have ongoing guidance and access to supporting tools hosted by ON24, including client training portal, knowledge center, and platform support ticketing system (chat, email and phone). Essential Experience At least 3 years of work experience in Customer Success Management or Account Management. Experience in consultative or solution based selling, with the ability to identify and understand customer needs. A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Essential Skills The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline. Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Excellent organizational, planning, and communication skills. Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. What We Currently Offer An evolving tech business that moves at a fast pace, offering the best aspects of a 'start up' mentality day to day, but as part of an established and diverse multinational with a proven product. The opportunity to take ownership - given autonomy to cultivate success in your role as part of a clear strategy and structure. An entrepreneurial environment - encouraging open dialogue for new ideas, ways of working, and innovations. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc). A place to learn - heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career. Competitive compensation package including equity and comprehensive benefits. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office. 25 days holiday as standard - plus bank holidays - and additional floating and 'wellness days' to be used as you like. Office wide events planned, organised and expertly delivered by our amazing in house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising! EEOC Statement ON24 is proud to be an equal employment opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Client Partner - Major Accounts You'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. You'll be accountable for four core areas: 1. Executive Account Leadership plus Hands on Day-to-Day Engagement Serve as a senior strategic partner to C-level+ stakeholders. Dive into the details and roll up your sleeves-working across all levels of complex, dynamic clients. Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust. 2. Client Value Realization Ensure clients get full value from our products and operating model. Connect the dots between our tech, cultural transformation approach, and their evolving needs. 3. Major Escalation Management Manage clients through escalations for critical issues. Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships. 4. Commercial Management & Growth Manage commercial relationships and deliver to new business development and/or revenue targets. Identify and shape early-stage growth opportunities across the portfolio. What you'll be doing Enterprise client leadership - Hands on experience with complex B2B tech account management, sales and/or delivery; quota carrying or P&L experience a plus. Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style. Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience. Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation. Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively. Cultural fluency - Business fluent English required; business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross cultural dynamics. This role will be supporting our German clients and fluency in German is required. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms.
Dec 13, 2025
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Client Partner - Major Accounts You'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. You'll be accountable for four core areas: 1. Executive Account Leadership plus Hands on Day-to-Day Engagement Serve as a senior strategic partner to C-level+ stakeholders. Dive into the details and roll up your sleeves-working across all levels of complex, dynamic clients. Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust. 2. Client Value Realization Ensure clients get full value from our products and operating model. Connect the dots between our tech, cultural transformation approach, and their evolving needs. 3. Major Escalation Management Manage clients through escalations for critical issues. Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships. 4. Commercial Management & Growth Manage commercial relationships and deliver to new business development and/or revenue targets. Identify and shape early-stage growth opportunities across the portfolio. What you'll be doing Enterprise client leadership - Hands on experience with complex B2B tech account management, sales and/or delivery; quota carrying or P&L experience a plus. Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style. Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience. Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation. Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively. Cultural fluency - Business fluent English required; business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross cultural dynamics. This role will be supporting our German clients and fluency in German is required. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms.
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Dec 09, 2025
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.