Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 09, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
A high growth eCommerce brand is seeking a Paid Performance Manager to lead their multi-channel digital acquisition strategy. The role requires strong experience with Google Ads, Meta, and TikTok, focusing on improving profitability and driving measurable commercial impact. You will manage paid media budgets, optimize campaign performance, and ensure alignment with trading and marketing activities. This opportunity demands a proactive and detail-oriented individual with excellent communication skills, all within a fast-paced retail environment.
Mar 09, 2026
Full time
A high growth eCommerce brand is seeking a Paid Performance Manager to lead their multi-channel digital acquisition strategy. The role requires strong experience with Google Ads, Meta, and TikTok, focusing on improving profitability and driving measurable commercial impact. You will manage paid media budgets, optimize campaign performance, and ensure alignment with trading and marketing activities. This opportunity demands a proactive and detail-oriented individual with excellent communication skills, all within a fast-paced retail environment.
Commercial Finance Manager South West London (Hybrid) Permanent Retail & Consumer Up to £75,000 + Bonus + Benefits We're partnering with an exciting, high-growth company to appoint a commercially focused finance professional into a high-impact role supporting the wider business. This is a brilliant opportunity to join a fast-paced, entrepreneurial environment where the culture is collaborative, down to earth and refreshingly non-corporate. The teams are genuinely supportive, hands-on and solutions-focused people, get stuck in and make things happen. Reporting into senior finance leadership, this role sits at the heart of commercial decision-making across retail and e-commerce performance. The Opportunity The purpose of this role is to provide high-quality commercial finance support to the business, helping teams understand performance, optimise profitability and make better-informed decisions. You'll be responsible for building and maintaining insightful financial models, delivering meaningful analysis and partnering closely with stakeholders across trading, buying, merchandising and e-commerce. This role would suit someone who enjoys pace, ownership and working closely with the business rather than sitting purely in the numbers. Key Responsibilities Business Partnering & Performance Act as a trusted finance partner to retail and e-commerce teams Provide the right balance of support and constructive challenge to drive performance Deliver clear, actionable insight to senior stakeholders Prepare and track KPIs to optimise key business drivers Attend weekly trading meetings and translate performance into forward-looking actions Planning & Forecasting Play a lead role in budgeting and reforecasting cycles Manage and evolve financial planning models Monitor weekly performance and assess impact on forecast Support scenario planning in a fast-moving trading environment Commercial Analysis Deliver sales and margin variance analysis Partner closely with Buying and Merchandising to drive efficiencies Lead CAPEX forecasting, reporting and post-investment reviews Produce robust financial appraisals to support decision-making Team Leadership Support, coach and develop two direct reports Foster a positive, collaborative team environment What We're Looking For Fully Qualified Accountant (ACA / ACCA / CIMA) Proven experience in a commercial finance or business partnering role Retail, consumer or multi-site experience highly beneficial Strong financial modelling and Excel capability Confident communicator able to influence non-finance stakeholders Highly organised with strong attention to detail Comfortable working in a fast-paced, evolving environment We're looking for someone who is: Commercially curious and proactive Down to earth and approachable Comfortable rolling their sleeves up Calm and solutions-focused under pressure A natural relationship builder Happy in a fast-moving, less corporate culture Someone who gets stuck in and just makes things happen What's On Offer Hybrid working Strong staff discount Real exposure to senior stakeholders Supportive, friendly and high-performing team Genuine opportunity to add value and make an impact If you're a commercially minded finance professional who enjoys pace, ownership and working closely with the business we'd love to hear from you. BH35572
Mar 09, 2026
Full time
Commercial Finance Manager South West London (Hybrid) Permanent Retail & Consumer Up to £75,000 + Bonus + Benefits We're partnering with an exciting, high-growth company to appoint a commercially focused finance professional into a high-impact role supporting the wider business. This is a brilliant opportunity to join a fast-paced, entrepreneurial environment where the culture is collaborative, down to earth and refreshingly non-corporate. The teams are genuinely supportive, hands-on and solutions-focused people, get stuck in and make things happen. Reporting into senior finance leadership, this role sits at the heart of commercial decision-making across retail and e-commerce performance. The Opportunity The purpose of this role is to provide high-quality commercial finance support to the business, helping teams understand performance, optimise profitability and make better-informed decisions. You'll be responsible for building and maintaining insightful financial models, delivering meaningful analysis and partnering closely with stakeholders across trading, buying, merchandising and e-commerce. This role would suit someone who enjoys pace, ownership and working closely with the business rather than sitting purely in the numbers. Key Responsibilities Business Partnering & Performance Act as a trusted finance partner to retail and e-commerce teams Provide the right balance of support and constructive challenge to drive performance Deliver clear, actionable insight to senior stakeholders Prepare and track KPIs to optimise key business drivers Attend weekly trading meetings and translate performance into forward-looking actions Planning & Forecasting Play a lead role in budgeting and reforecasting cycles Manage and evolve financial planning models Monitor weekly performance and assess impact on forecast Support scenario planning in a fast-moving trading environment Commercial Analysis Deliver sales and margin variance analysis Partner closely with Buying and Merchandising to drive efficiencies Lead CAPEX forecasting, reporting and post-investment reviews Produce robust financial appraisals to support decision-making Team Leadership Support, coach and develop two direct reports Foster a positive, collaborative team environment What We're Looking For Fully Qualified Accountant (ACA / ACCA / CIMA) Proven experience in a commercial finance or business partnering role Retail, consumer or multi-site experience highly beneficial Strong financial modelling and Excel capability Confident communicator able to influence non-finance stakeholders Highly organised with strong attention to detail Comfortable working in a fast-paced, evolving environment We're looking for someone who is: Commercially curious and proactive Down to earth and approachable Comfortable rolling their sleeves up Calm and solutions-focused under pressure A natural relationship builder Happy in a fast-moving, less corporate culture Someone who gets stuck in and just makes things happen What's On Offer Hybrid working Strong staff discount Real exposure to senior stakeholders Supportive, friendly and high-performing team Genuine opportunity to add value and make an impact If you're a commercially minded finance professional who enjoys pace, ownership and working closely with the business we'd love to hear from you. BH35572
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
Mar 08, 2026
Full time
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview If you love turning complex ad tech ecosystems into elegant, scalable solutions - and you get a buzz from building foundations that power smarter marketing - this role has your name on it. We're looking for an Ad Tech & Data Manager to lead Ad Technology and Audience Strategy across a diverse portfolio of global clients spanning luxury, hospitality, travel, and FMCG sectors. You'll sit at the intersection of technology, data, and activation, helping teams unlock performance today while building future-proofed capabilities for tomorrow. This is a hands on, delivery focused role for someone who enjoys owning the detail and the bigger picture - from platform setup and governance to audience strategy and roadmap leadership. Why this role? This is a chance to play a pivotal role in shaping how world class brands across luxury, hospitality, travel, and FMCG activate data and technology at scale. You'll have real ownership, real influence, and the opportunity to build systems and standards that make a lasting impact. Responsibilities What you'll be doing Owning the Ad Tech foundation You'll take the lead on ad tech strategy and operations, ensuring platforms, tagging, identity, and verification are robust, consistent, and ready to scale across markets and channels. You'll: Own and evolve the ad tech roadmap, prioritising initiatives that unlock performance, efficiency, and governance Translate ambiguity into clear plans - defining workstreams, timelines, owners, risks, and trade offs Build and maintain tagging and asset inventories, with strong QA and documentation standards Set and govern verification standards, from partner setup to ongoing benchmarking Support DSP and ad tech consolidation programmes Oversee correct setup and governance across ad servers, DSPs, and social platforms Lead vendor assessments, pilots, and rollouts, creating enablement materials that drive adoption Develop playbooks, run training sessions, and empower activation teams with repeatable best practice Driving smarter data and audience activation You'll help teams move beyond one off targeting to scalable, reusable audience strategies by: Defining clear audience management standards, including taxonomy and segmentation principles Providing guidance on the use of 1st, 2nd, and 3rd party data across platforms and use cases Supporting teams to build, activate, and optimise audience segments in platform Contributing to CDP and first party data activation workstreams Qualifications What you'll bring You're confident navigating the digital advertising ecosystem and understand how the pieces fit together. You likely have: Strong knowledge of ad servers, DSPs, search, identity, and measurement platforms Hands on experience with ad serving or activation platforms, ideally within Google Marketing Platform (e.g. CM360, DV360) Solid experience with tagging, tracking QA, and data quality governance Proven project management skills across multiple workstreams and senior stakeholders The ability to clearly communicate recommendations and progress through decks, docs, and working sessions Confidence producing runbooks, governance frameworks, and stakeholder ready updates Familiarity with identity and privacy safe data activation solutions Experience working across multiple markets or within global local operating models Ready to build what's next? If you're excited by the idea of leading ad tech and data strategy, partnering with brilliant teams, and shaping how modern marketing works - we'd love to hear from you. Apply now and let's start the conversation. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 06, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview If you love turning complex ad tech ecosystems into elegant, scalable solutions - and you get a buzz from building foundations that power smarter marketing - this role has your name on it. We're looking for an Ad Tech & Data Manager to lead Ad Technology and Audience Strategy across a diverse portfolio of global clients spanning luxury, hospitality, travel, and FMCG sectors. You'll sit at the intersection of technology, data, and activation, helping teams unlock performance today while building future-proofed capabilities for tomorrow. This is a hands on, delivery focused role for someone who enjoys owning the detail and the bigger picture - from platform setup and governance to audience strategy and roadmap leadership. Why this role? This is a chance to play a pivotal role in shaping how world class brands across luxury, hospitality, travel, and FMCG activate data and technology at scale. You'll have real ownership, real influence, and the opportunity to build systems and standards that make a lasting impact. Responsibilities What you'll be doing Owning the Ad Tech foundation You'll take the lead on ad tech strategy and operations, ensuring platforms, tagging, identity, and verification are robust, consistent, and ready to scale across markets and channels. You'll: Own and evolve the ad tech roadmap, prioritising initiatives that unlock performance, efficiency, and governance Translate ambiguity into clear plans - defining workstreams, timelines, owners, risks, and trade offs Build and maintain tagging and asset inventories, with strong QA and documentation standards Set and govern verification standards, from partner setup to ongoing benchmarking Support DSP and ad tech consolidation programmes Oversee correct setup and governance across ad servers, DSPs, and social platforms Lead vendor assessments, pilots, and rollouts, creating enablement materials that drive adoption Develop playbooks, run training sessions, and empower activation teams with repeatable best practice Driving smarter data and audience activation You'll help teams move beyond one off targeting to scalable, reusable audience strategies by: Defining clear audience management standards, including taxonomy and segmentation principles Providing guidance on the use of 1st, 2nd, and 3rd party data across platforms and use cases Supporting teams to build, activate, and optimise audience segments in platform Contributing to CDP and first party data activation workstreams Qualifications What you'll bring You're confident navigating the digital advertising ecosystem and understand how the pieces fit together. You likely have: Strong knowledge of ad servers, DSPs, search, identity, and measurement platforms Hands on experience with ad serving or activation platforms, ideally within Google Marketing Platform (e.g. CM360, DV360) Solid experience with tagging, tracking QA, and data quality governance Proven project management skills across multiple workstreams and senior stakeholders The ability to clearly communicate recommendations and progress through decks, docs, and working sessions Confidence producing runbooks, governance frameworks, and stakeholder ready updates Familiarity with identity and privacy safe data activation solutions Experience working across multiple markets or within global local operating models Ready to build what's next? If you're excited by the idea of leading ad tech and data strategy, partnering with brilliant teams, and shaping how modern marketing works - we'd love to hear from you. Apply now and let's start the conversation. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
HAYPP GROUP We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose smoke free enjoyment. How? By offering people other nicotine products online. Haypp Group is one of the Nordics' leading e commerce groups with eleven store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 300 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to smoke free alternatives across all our markets globally. MEDIA PARTNERSHIPS Haypp Group is building something exciting within Retail Media and now we're expanding our UK footprint with our first dedicated Retail Media Manager in UK to take hands on ownership of our media offering in the UK market and play a key role in shaping our European retail media offering. This is a market leading role sitting close to the UK commercial partnership and e commerce business, combining strategic responsibility with operational execution. You will be the go to person for media partnerships in the UK, ensuring our UK media partnerships performance day to day, while also contributing to how retail media is built and scaled across Europe. THE ROLE As Retail Media Manager UK, you will be responsible for developing, managing, and growing Haypp Group's media partnerships in the UK, from planning to measurement and follow up. You'll work closely with the UK commercial partnerships and e commerce teams to align media activity with trading priorities, campaigns and seasonal peaks, always ensuring our campaigns drive brand and commercial performance for our partners. You'll also act as a key contributor within the European Retail Media Team, sharing best practices, insights, and helping evolve our retail media products and ways of working across markets. Key responsibilities Own and develop Haypp Group's UK media partnerships, acting as the primary point of contact for partners and stakeholders Drive revenue growth and long term value through strategic media and commercial partnerships Collaborate closely with the UK E commerce team to align media activity with commercial priorities, campaigns, and trading plans Work together with Commercial Partnerships and Insights teams to deliver data driven, high performing media solutions Contribute to the development of retail media products, pricing, packaging, and go to market strategies at a European level Analyse media performance, extract insights, and translate them into actionable recommendations for partners and internal teams WHAT WE'RE LOOKING FOR: We believe you are a commercially minded media professional who enjoys building relationships and shaping new opportunities. You likely have: 8+ years experience of Media/digital agency, brand and marketing team or platform media sales Experience developing client/platform/agency relationships within (retail) media, digital advertising, or commercial media roles Strong understanding of retail media as well as e commerce and performance marketing through to brand driven media solutions Proven ability to manage stakeholders across multiple teams and collaborate cross markets A data driven mindset with the ability to turn insights into clear recommendations Strong communication skills and confidence working with both internal teams and external partners Experience working within regulated industries is a strong plus, but not a requirement. Why join Haypp Group? Direct impact on how retail media is built and scaled in the UK Collaborative, international environment with strong growth ambitions Opportunity to shape a rapidly evolving retail media offering in a regulated category WHAT WE OFFER We are a value driven company with our values We team up, Innovation Drives Us, Inclusion and Non Hierarchy and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited. SEND US YOUR APPLICATION TODAY! If this sounds like a place where you would want to contribute and grow, let us know you're interested by submitting your application! Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know. If you have any questions about the role or what it's like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Lea Sjöstenat . We look forward to hearing from you!
Mar 06, 2026
Full time
HAYPP GROUP We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose smoke free enjoyment. How? By offering people other nicotine products online. Haypp Group is one of the Nordics' leading e commerce groups with eleven store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 300 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to smoke free alternatives across all our markets globally. MEDIA PARTNERSHIPS Haypp Group is building something exciting within Retail Media and now we're expanding our UK footprint with our first dedicated Retail Media Manager in UK to take hands on ownership of our media offering in the UK market and play a key role in shaping our European retail media offering. This is a market leading role sitting close to the UK commercial partnership and e commerce business, combining strategic responsibility with operational execution. You will be the go to person for media partnerships in the UK, ensuring our UK media partnerships performance day to day, while also contributing to how retail media is built and scaled across Europe. THE ROLE As Retail Media Manager UK, you will be responsible for developing, managing, and growing Haypp Group's media partnerships in the UK, from planning to measurement and follow up. You'll work closely with the UK commercial partnerships and e commerce teams to align media activity with trading priorities, campaigns and seasonal peaks, always ensuring our campaigns drive brand and commercial performance for our partners. You'll also act as a key contributor within the European Retail Media Team, sharing best practices, insights, and helping evolve our retail media products and ways of working across markets. Key responsibilities Own and develop Haypp Group's UK media partnerships, acting as the primary point of contact for partners and stakeholders Drive revenue growth and long term value through strategic media and commercial partnerships Collaborate closely with the UK E commerce team to align media activity with commercial priorities, campaigns, and trading plans Work together with Commercial Partnerships and Insights teams to deliver data driven, high performing media solutions Contribute to the development of retail media products, pricing, packaging, and go to market strategies at a European level Analyse media performance, extract insights, and translate them into actionable recommendations for partners and internal teams WHAT WE'RE LOOKING FOR: We believe you are a commercially minded media professional who enjoys building relationships and shaping new opportunities. You likely have: 8+ years experience of Media/digital agency, brand and marketing team or platform media sales Experience developing client/platform/agency relationships within (retail) media, digital advertising, or commercial media roles Strong understanding of retail media as well as e commerce and performance marketing through to brand driven media solutions Proven ability to manage stakeholders across multiple teams and collaborate cross markets A data driven mindset with the ability to turn insights into clear recommendations Strong communication skills and confidence working with both internal teams and external partners Experience working within regulated industries is a strong plus, but not a requirement. Why join Haypp Group? Direct impact on how retail media is built and scaled in the UK Collaborative, international environment with strong growth ambitions Opportunity to shape a rapidly evolving retail media offering in a regulated category WHAT WE OFFER We are a value driven company with our values We team up, Innovation Drives Us, Inclusion and Non Hierarchy and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited. SEND US YOUR APPLICATION TODAY! If this sounds like a place where you would want to contribute and grow, let us know you're interested by submitting your application! Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know. If you have any questions about the role or what it's like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Lea Sjöstenat . We look forward to hearing from you!
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating g click apply for full job details
Mar 06, 2026
Full time
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating g click apply for full job details
General Manager Dalston, East London 40,000 - 42,000 plus bonus An exciting opportunity has arisen for an experienced and commercially minded General Manager to lead a well-established independent bar in the heart of Dalston. This is a venue with a relaxed, easy-going atmosphere and a loyal local following. The owners are passionate about creating a welcoming environment where great service, quality drinks and a strong team culture sit at the centre of the business. The successful candidate will take full ownership of the day-to-day operation, leading the team, maintaining high service standards and ensuring the venue continues to grow its reputation within the local community. Key Responsibilities Oversee the full day-to-day running of the venue Lead, motivate and develop the bar and floor team Deliver excellent customer service and maintain a welcoming atmosphere Manage stock, ordering and supplier relationships Monitor sales, margins and labour costs to drive profitability Ensure compliance with licensing, health and safety and operational standards Plan and support events, promotions and busy trading periods Maintain strong relationships with regular customers and the local community About You Previous experience as a General Manager or senior bar manager within a busy bar or hospitality venue Strong leadership skills with the ability to build and motivate a positive team culture Commercial awareness and experience managing P&L performance A hands-on and visible management style Passion for hospitality and creating great customer experiences Well organised with the ability to manage a fast-paced environment What's On Offer Salary of 40,000 - 42,000 plus performance-related bonus The opportunity to lead a successful independent venue A supportive ownership team with real autonomy in the role A vibrant East London location with a strong local customer base This is a fantastic opportunity for a passionate hospitality professional looking to take ownership of a well-loved venue and make their mark within one of East London's most lively areas. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Mar 05, 2026
Full time
General Manager Dalston, East London 40,000 - 42,000 plus bonus An exciting opportunity has arisen for an experienced and commercially minded General Manager to lead a well-established independent bar in the heart of Dalston. This is a venue with a relaxed, easy-going atmosphere and a loyal local following. The owners are passionate about creating a welcoming environment where great service, quality drinks and a strong team culture sit at the centre of the business. The successful candidate will take full ownership of the day-to-day operation, leading the team, maintaining high service standards and ensuring the venue continues to grow its reputation within the local community. Key Responsibilities Oversee the full day-to-day running of the venue Lead, motivate and develop the bar and floor team Deliver excellent customer service and maintain a welcoming atmosphere Manage stock, ordering and supplier relationships Monitor sales, margins and labour costs to drive profitability Ensure compliance with licensing, health and safety and operational standards Plan and support events, promotions and busy trading periods Maintain strong relationships with regular customers and the local community About You Previous experience as a General Manager or senior bar manager within a busy bar or hospitality venue Strong leadership skills with the ability to build and motivate a positive team culture Commercial awareness and experience managing P&L performance A hands-on and visible management style Passion for hospitality and creating great customer experiences Well organised with the ability to manage a fast-paced environment What's On Offer Salary of 40,000 - 42,000 plus performance-related bonus The opportunity to lead a successful independent venue A supportive ownership team with real autonomy in the role A vibrant East London location with a strong local customer base This is a fantastic opportunity for a passionate hospitality professional looking to take ownership of a well-loved venue and make their mark within one of East London's most lively areas. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
As a Trader I at Fanatics Betting & Gaming (FBG), you are here to help us create an entertaining Soccer betting proposition that appeals to Fanatics customers. Reporting into one of the Trading Managers, you will be an important team player, assisting Traders with various tasks including data analysis, creating new markets and testing features. Whatever your background, keeping the customer and colleague experience at the heart of everything you do is vital to succeed in this role. Flexible work schedule will be required, including some evenings, weekends, and occasional holidays Responsibilities Work in a designated part of the Trading department with a focus on Soccer, responsible for tasks related to compiling prices, event creation & settlement, monitoring bets & managing prices and assessing customers Stay informed on global soccer news, team developments, injuries and market-moving events Assist in pricing pre-match and in-play soccer markets across multiple leagues and competitions Analyze betting patterns and customer behaviour to identify trends and potential risks Help to test new sportsbook features and trading models, as well as provide input with the wider team Contribute to the continuous improvement across the Trading department, assisting with automation and identifying areas for advancement. Coach and develop the Associate Traders within the Trading department. Work closely with Commercial, Marketing, Product, Engineering and Operations teams to create and implement a best-in-class, intuitive, and scalable betting experience for our customers - driven by data, user research, and competitor analysis Ensure that Fanatics are putting the customer at the heart of our Trading strategies Assisting other teams within the department where necessary Open to regular travel to events and other Fanatics offices for various offsite and team meetings Qualifications Bachelor's Degree or equivalent A real passion and deep knowledge of global soccer, and an inherent understanding of what sports fans want in order to be entertained. Ability to understand and interpret data, translating that data into prices Ability to test sportsbook platforms and help develop and test trading models Preference to work in an entrepreneurial, hyper growth environment where decisions are made quickly Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization Willingness to ask question and learn along with strong problem solving skills Flexible work schedule will be required, including some evenings, weekends, and occasional holidays This role is based out of the US, UK or Canada If you possess some of these skills but not all of them, we still encourage you to apply! Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 02/27/2026, 05:55 PM Locations Richmond House, Leeds, LS16 6QY, GB
Mar 03, 2026
Full time
As a Trader I at Fanatics Betting & Gaming (FBG), you are here to help us create an entertaining Soccer betting proposition that appeals to Fanatics customers. Reporting into one of the Trading Managers, you will be an important team player, assisting Traders with various tasks including data analysis, creating new markets and testing features. Whatever your background, keeping the customer and colleague experience at the heart of everything you do is vital to succeed in this role. Flexible work schedule will be required, including some evenings, weekends, and occasional holidays Responsibilities Work in a designated part of the Trading department with a focus on Soccer, responsible for tasks related to compiling prices, event creation & settlement, monitoring bets & managing prices and assessing customers Stay informed on global soccer news, team developments, injuries and market-moving events Assist in pricing pre-match and in-play soccer markets across multiple leagues and competitions Analyze betting patterns and customer behaviour to identify trends and potential risks Help to test new sportsbook features and trading models, as well as provide input with the wider team Contribute to the continuous improvement across the Trading department, assisting with automation and identifying areas for advancement. Coach and develop the Associate Traders within the Trading department. Work closely with Commercial, Marketing, Product, Engineering and Operations teams to create and implement a best-in-class, intuitive, and scalable betting experience for our customers - driven by data, user research, and competitor analysis Ensure that Fanatics are putting the customer at the heart of our Trading strategies Assisting other teams within the department where necessary Open to regular travel to events and other Fanatics offices for various offsite and team meetings Qualifications Bachelor's Degree or equivalent A real passion and deep knowledge of global soccer, and an inherent understanding of what sports fans want in order to be entertained. Ability to understand and interpret data, translating that data into prices Ability to test sportsbook platforms and help develop and test trading models Preference to work in an entrepreneurial, hyper growth environment where decisions are made quickly Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization Willingness to ask question and learn along with strong problem solving skills Flexible work schedule will be required, including some evenings, weekends, and occasional holidays This role is based out of the US, UK or Canada If you possess some of these skills but not all of them, we still encourage you to apply! Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 02/27/2026, 05:55 PM Locations Richmond House, Leeds, LS16 6QY, GB
Brand Partner and eComm Visual Merchendiser Street, UK Job Description Posted Saturday, January 24, 2026 at 12:00 AM This role is reporting to our HQ based in 40 High Street, Street, Somerset, BA16 0EQ and requires candidates to be able to be at the office 2-3 days per week. Purpose: Manage and grow the Clarks Marketplace. This role sits at the intersection of brand account management, ecommerce trading, and onsite visual merchandising, and will play a key role in optimising partner performance and delivering a best-in-class customer experience. Understanding both how brands operate commercially and how ecommerce sites convert traffic into sales you will be the primary point of contact for marketplace brand partners, working collaboratively to maximise sales performance, while also owning how partner products are presented onsite - from categorisation and navigation to banners, content, and campaign execution. Accountabilities: Brand Partnerships & Account Management Act as the main point of contact for marketplace brand partners, building strong, trusted relationships Support brands to optimise their performance on the Clarks Marketplace, using trading insights and best practice Support with the onboarding of new brands and products and post onboarding brand performance, ensuring all commercial and content requirements are met Proactively identify growth opportunities for partners through range optimisation, visibility, and promotional activity Work collaboratively with brands to align trading activity with Clarks' wider commercial and marketing strategies Ecommerce Trading & Performance Optimisation Monitor and analyse trading performance across marketplace brands, identifying opportunities to improve conversion, revenue, and sell-through Make data-led recommendations around pricing, promotions, product mix, and onsite placement Support trading events, seasonal campaigns, and key commercial moments in line with the wider ecommerce calendar Use performance data to prioritise actions that drive incremental sales and improve customer experience Own marketplace product categorisation and navigation, ensuring products are correctly structured, easy to find, and aligned to customer journeys Ensure all marketplace products meet content standards, including imagery, copy, attributes, and sizing information Lead the setup and maintenance of homepage, category, and promotional banners in line with agreed marketing plans Work closely with product data executives, eVMs in UK trading team and performance marketing to ensure content is delivered on time and to brand standards Continuously optimise onsite presentation based on performance insights and customer behaviour Collaboration & Ways of Working Partner closely with internal teams across Ecommerce Trading, Marketing, Merchandising, and Technology Act as a key advocate for marketplace brands internally, ensuring alignment and smooth execution Support continuous improvement of marketplace processes, tools, and ways of working Key Performance Indicators: NTO/GM/Unit sales (by brand/by product) Conversion (UX/UI, site content performance from visit to A2B) Return rate Skills, Knowledge and Experience: A confident self-starter with ability (and evidence) of being able to to work under pressure and in a fast-paced environment. Experience with using the following tooling(or similar solutions in the market): Amplience, Akeneo, Algolia, Marketplacer and GA4 Motivated by driving positive commercial outcomes you will have proven experience as an account manager, marketplace manager and eCommerce Visual Merchandiser Commercially minded with strong data analytical skills you will be able to demonstrate your ability to analyse / critique and propose solutions to drive good commercial decisions. In depth knowledge of Website Optimisation techniques/tools and Ecommerce best practice, you will be able demonstrate good judgement and have examples of when you've spotted and executed opportunities in order to drive profitable growth. Excellent communication skills, confident to work cross functionally and influence where required. Excellent attention to detail, capable of ensuring accuracy and high standards at all times. Enthusiastic, positive, with a determination to achieve results.
Feb 28, 2026
Full time
Brand Partner and eComm Visual Merchendiser Street, UK Job Description Posted Saturday, January 24, 2026 at 12:00 AM This role is reporting to our HQ based in 40 High Street, Street, Somerset, BA16 0EQ and requires candidates to be able to be at the office 2-3 days per week. Purpose: Manage and grow the Clarks Marketplace. This role sits at the intersection of brand account management, ecommerce trading, and onsite visual merchandising, and will play a key role in optimising partner performance and delivering a best-in-class customer experience. Understanding both how brands operate commercially and how ecommerce sites convert traffic into sales you will be the primary point of contact for marketplace brand partners, working collaboratively to maximise sales performance, while also owning how partner products are presented onsite - from categorisation and navigation to banners, content, and campaign execution. Accountabilities: Brand Partnerships & Account Management Act as the main point of contact for marketplace brand partners, building strong, trusted relationships Support brands to optimise their performance on the Clarks Marketplace, using trading insights and best practice Support with the onboarding of new brands and products and post onboarding brand performance, ensuring all commercial and content requirements are met Proactively identify growth opportunities for partners through range optimisation, visibility, and promotional activity Work collaboratively with brands to align trading activity with Clarks' wider commercial and marketing strategies Ecommerce Trading & Performance Optimisation Monitor and analyse trading performance across marketplace brands, identifying opportunities to improve conversion, revenue, and sell-through Make data-led recommendations around pricing, promotions, product mix, and onsite placement Support trading events, seasonal campaigns, and key commercial moments in line with the wider ecommerce calendar Use performance data to prioritise actions that drive incremental sales and improve customer experience Own marketplace product categorisation and navigation, ensuring products are correctly structured, easy to find, and aligned to customer journeys Ensure all marketplace products meet content standards, including imagery, copy, attributes, and sizing information Lead the setup and maintenance of homepage, category, and promotional banners in line with agreed marketing plans Work closely with product data executives, eVMs in UK trading team and performance marketing to ensure content is delivered on time and to brand standards Continuously optimise onsite presentation based on performance insights and customer behaviour Collaboration & Ways of Working Partner closely with internal teams across Ecommerce Trading, Marketing, Merchandising, and Technology Act as a key advocate for marketplace brands internally, ensuring alignment and smooth execution Support continuous improvement of marketplace processes, tools, and ways of working Key Performance Indicators: NTO/GM/Unit sales (by brand/by product) Conversion (UX/UI, site content performance from visit to A2B) Return rate Skills, Knowledge and Experience: A confident self-starter with ability (and evidence) of being able to to work under pressure and in a fast-paced environment. Experience with using the following tooling(or similar solutions in the market): Amplience, Akeneo, Algolia, Marketplacer and GA4 Motivated by driving positive commercial outcomes you will have proven experience as an account manager, marketplace manager and eCommerce Visual Merchandiser Commercially minded with strong data analytical skills you will be able to demonstrate your ability to analyse / critique and propose solutions to drive good commercial decisions. In depth knowledge of Website Optimisation techniques/tools and Ecommerce best practice, you will be able demonstrate good judgement and have examples of when you've spotted and executed opportunities in order to drive profitable growth. Excellent communication skills, confident to work cross functionally and influence where required. Excellent attention to detail, capable of ensuring accuracy and high standards at all times. Enthusiastic, positive, with a determination to achieve results.
Head of Creative Multi-Brand Consumer/e-Commerce (GM & FMCG) West London/Hybrid up to 75k Basic Scale Up Business A growing consumer retail business with a portfolio of brands across general merchandise and FMCG is looking for a commercially focused Head of Creative to provide hands on leadership, strategy and structure to a growing team. This is a senior, hands-on role for an experienced creative leader with deep expertise across photography, graphic design and art direction , alongside broader brand and content creation. Working closely with founders and senior stakeholders, the Head of Creative will lead a creative team in meeting the pace and priorities of the business, responsible for channels across Amazon, B2B and D2C. Operating in a fast-paced scale-up environment, the Head of Creative will be comfortable setting creative direction and standards, while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver the overall creative vision aligned to brand and commercial objectives Define, evolve and protect the brand's visual identity, creative guidelines and tone Lead art direction across photography, graphic design and content , ensuring a high standard of execution Oversee ecommerce photography, lifestyle shoots, campaign visuals and product imagery Guide graphic design across digital assets, campaigns, site content and brand materials Ensure creative consistency across all online and customer-facing touchpoints Partner closely with marketing, ecommerce and product teams to support trading and growth goals Translate brand strategy into compelling creative ideas and executions Act as a senior creative voice within the business, influencing brand and customer experience decisions Manage and develop internal creative teams, agencies, photographers and freelance partners Build scalable creative processes that balance speed, quality and ambition The Candidate Proven experience in a senior creative role within ecommerce, online retail or a digital-first brand Strong background in art direction, photography and graphic design Experience leading creative output across multiple formats and platforms Comfortable operating as a player manager in a scale-up environment, with natural project management skills Highly collaborative, able to work closely with founders and senior leaders Commercially aware, with the ability to connect creative decisions to business outcomes Confident managing cross functionally, photographers, designers and freelance partners Within 12 months, the Head of Creative will have elevated visual quality and consistency across photography, design and digital content, strengthened brand recognition, and built a scalable creative foundation that supports continued ecommerce growth. Apply today to find out more and be considered. BH35120
Feb 28, 2026
Full time
Head of Creative Multi-Brand Consumer/e-Commerce (GM & FMCG) West London/Hybrid up to 75k Basic Scale Up Business A growing consumer retail business with a portfolio of brands across general merchandise and FMCG is looking for a commercially focused Head of Creative to provide hands on leadership, strategy and structure to a growing team. This is a senior, hands-on role for an experienced creative leader with deep expertise across photography, graphic design and art direction , alongside broader brand and content creation. Working closely with founders and senior stakeholders, the Head of Creative will lead a creative team in meeting the pace and priorities of the business, responsible for channels across Amazon, B2B and D2C. Operating in a fast-paced scale-up environment, the Head of Creative will be comfortable setting creative direction and standards, while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver the overall creative vision aligned to brand and commercial objectives Define, evolve and protect the brand's visual identity, creative guidelines and tone Lead art direction across photography, graphic design and content , ensuring a high standard of execution Oversee ecommerce photography, lifestyle shoots, campaign visuals and product imagery Guide graphic design across digital assets, campaigns, site content and brand materials Ensure creative consistency across all online and customer-facing touchpoints Partner closely with marketing, ecommerce and product teams to support trading and growth goals Translate brand strategy into compelling creative ideas and executions Act as a senior creative voice within the business, influencing brand and customer experience decisions Manage and develop internal creative teams, agencies, photographers and freelance partners Build scalable creative processes that balance speed, quality and ambition The Candidate Proven experience in a senior creative role within ecommerce, online retail or a digital-first brand Strong background in art direction, photography and graphic design Experience leading creative output across multiple formats and platforms Comfortable operating as a player manager in a scale-up environment, with natural project management skills Highly collaborative, able to work closely with founders and senior leaders Commercially aware, with the ability to connect creative decisions to business outcomes Confident managing cross functionally, photographers, designers and freelance partners Within 12 months, the Head of Creative will have elevated visual quality and consistency across photography, design and digital content, strengthened brand recognition, and built a scalable creative foundation that supports continued ecommerce growth. Apply today to find out more and be considered. BH35120
Head of Business Platforms - Central Leeds (hybrid) - Up to 75K, Bonus, Private Healthcare. We're partnering with a highly successful, privately owned e-commerce, SaaS and distribution group to recruit a Head of Business Platforms / Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. The Opportunity You will be accountable for the performance, stability and strategic evolution of the company's core e-commerce and business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering at pace in a dynamic trading environment. Key Responsibilities Leadership & Delivery: Lead and develop a multi-disciplinary team (Project Managers, Product Owners, Systems & Support) Set clear objectives and delivery frameworks across BAU and project work Personally lead strategic initiatives while overseeing wider project portfolios Act as the senior escalation point for platform-related issues Own release, incident and problem management processes Platform & Commercial Ownership Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) Contribute to scalable platform roadmaps aligned to business growth Manage successful delivery of platform development to scope, time and risk controls Oversee supplier relationships and external development partners Provide technical and delivery leadership in client and stakeholder meetings Strategic Contribution Play a key role within the Senior Leadership Team Support budget and resource planning Improve and evolve platform delivery processes Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. Line management experience within e-commerce, platform or systems delivery environments Strong stakeholder engagement skills with the ability to influence senior decision-makers Experience resolving complex issues to protect business operations Technical & Platform Expertise: Strong understanding of e-commerce ecosystems and platform-based businesses Proven track record delivering projects both internally and to external clients Experience managing third-party suppliers and development partners Familiarity with project management and SDLC tools Interest in emerging technology trends including AI Commercial Acumen: Experience working with external clients on platform delivery and performance Budget and resource planning capability Commercially driven mindset with a focus on measurable outcomes Why Apply? You'll join a long-established, financially robust, high-growth Yorkshire-based group operating at significant scale across retail, e-commerce and SaaS platforms. The business processes millions of transactions annually and continues to invest heavily in technology, security and innovation. This is an opportunity to shape the future of a sophisticated e-commerce operation within a profitable, privately owned organisation that combines agility with scale. Benefits 25 days holiday + bank holidays Bonus Competitive salary Pension contributions Salary sacrifice schemes (Tech & Cycle to Work) Employee engagement events Free parking and EV charging Hybrid working options Apply now for immediate consideration for this Head of Business Platforms position or contact George Harvey at ITSS Recruitment for further details.
Feb 27, 2026
Full time
Head of Business Platforms - Central Leeds (hybrid) - Up to 75K, Bonus, Private Healthcare. We're partnering with a highly successful, privately owned e-commerce, SaaS and distribution group to recruit a Head of Business Platforms / Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. The Opportunity You will be accountable for the performance, stability and strategic evolution of the company's core e-commerce and business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering at pace in a dynamic trading environment. Key Responsibilities Leadership & Delivery: Lead and develop a multi-disciplinary team (Project Managers, Product Owners, Systems & Support) Set clear objectives and delivery frameworks across BAU and project work Personally lead strategic initiatives while overseeing wider project portfolios Act as the senior escalation point for platform-related issues Own release, incident and problem management processes Platform & Commercial Ownership Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) Contribute to scalable platform roadmaps aligned to business growth Manage successful delivery of platform development to scope, time and risk controls Oversee supplier relationships and external development partners Provide technical and delivery leadership in client and stakeholder meetings Strategic Contribution Play a key role within the Senior Leadership Team Support budget and resource planning Improve and evolve platform delivery processes Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. Line management experience within e-commerce, platform or systems delivery environments Strong stakeholder engagement skills with the ability to influence senior decision-makers Experience resolving complex issues to protect business operations Technical & Platform Expertise: Strong understanding of e-commerce ecosystems and platform-based businesses Proven track record delivering projects both internally and to external clients Experience managing third-party suppliers and development partners Familiarity with project management and SDLC tools Interest in emerging technology trends including AI Commercial Acumen: Experience working with external clients on platform delivery and performance Budget and resource planning capability Commercially driven mindset with a focus on measurable outcomes Why Apply? You'll join a long-established, financially robust, high-growth Yorkshire-based group operating at significant scale across retail, e-commerce and SaaS platforms. The business processes millions of transactions annually and continues to invest heavily in technology, security and innovation. This is an opportunity to shape the future of a sophisticated e-commerce operation within a profitable, privately owned organisation that combines agility with scale. Benefits 25 days holiday + bank holidays Bonus Competitive salary Pension contributions Salary sacrifice schemes (Tech & Cycle to Work) Employee engagement events Free parking and EV charging Hybrid working options Apply now for immediate consideration for this Head of Business Platforms position or contact George Harvey at ITSS Recruitment for further details.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Are you a digital ad tech leader who thrives on driving innovation, shaping global strategy, and enabling transformational change? We're looking for an Ad Technology Business Director to join our global team on an initial 12-month fixed-term contract, leading strategic technology and data initiatives across 40+ markets for one of the world's biggest CPG brands. This is a high-impact role where you'll collaborate with local, regional, and global stakeholders to bring cutting-edge advertising technology, data solutions, and operational excellence to life. You'll be the bridge between product, technology, media activation, and market teams-ensuring seamless delivery of both day-to-day support and major strategic projects. Responsibilities What you'll do Lead the activation, governance, and optimisation of digital advertising technology solutions across global markets. Work closely with verification and measurement partners to ensure compliance with brand safety, marketing standards, and market requirements. Drive global rollouts of advanced solutions-including Dynamic Creative Optimisation-and support markets by solving challenges, improving workflows, and fostering adoption. Develop future-ready ad tech roadmaps aligned with business transformation goals and the evolving digital landscape. Champion integration of AdTech with MarTech, retail media, and commerce platforms-ensuring accuracy, interoperability, and measurement integrity. Support onboarding, training, and capability building across global teams to raise knowledge, performance, and adoption of best practices. Bring forward guidance on emerging technologies, from data privacy and clean rooms to blockchain, AI, CDPs, and more. Manage cross-functional implementation of data and technology initiatives while ensuring operational excellence, scalability, and financial clarity. Host regular knowledge-sharing sessions and play a key role in quarterly business reviews. Lead successful delivery of tech and data integration projects end-to-end. Qualifications What you'll bring Deep understanding of the digital advertising ecosystem-including platforms such as DV360, Google Campaign Manager, SA360, DSPs, and more. Strong working knowledge of Dynamic Creative Optimisation tools and approaches. A track record of developing and delivering successful change management programs in complex, multi-market environments. The ability to craft a compelling vision-and inspire and unite internal teams and clients around it. Excellent communication and presentation skills, capable of shaping powerful narratives and influencing stakeholders at all levels. Commercial acumen and confidence managing profitability, utilisation, and financial performance. A proactive mindset, able to spot potential issues early and elevate where needed. Strong analytical thinking-comfortable interrogating data, reading signals, spotting opportunities, and building strategic recommendations. Meticulous attention to detail and a passion for accuracy and operational excellence. Experience working within restricted category industries is highly advantageous. Previous agency experience preferred. If you're ready to shape the future of global ad technology and guide a major global brand through its next wave of digital transformation, this 12-month fixed-term opportunity is your chance to make an immediate impact. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP& BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 27, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Are you a digital ad tech leader who thrives on driving innovation, shaping global strategy, and enabling transformational change? We're looking for an Ad Technology Business Director to join our global team on an initial 12-month fixed-term contract, leading strategic technology and data initiatives across 40+ markets for one of the world's biggest CPG brands. This is a high-impact role where you'll collaborate with local, regional, and global stakeholders to bring cutting-edge advertising technology, data solutions, and operational excellence to life. You'll be the bridge between product, technology, media activation, and market teams-ensuring seamless delivery of both day-to-day support and major strategic projects. Responsibilities What you'll do Lead the activation, governance, and optimisation of digital advertising technology solutions across global markets. Work closely with verification and measurement partners to ensure compliance with brand safety, marketing standards, and market requirements. Drive global rollouts of advanced solutions-including Dynamic Creative Optimisation-and support markets by solving challenges, improving workflows, and fostering adoption. Develop future-ready ad tech roadmaps aligned with business transformation goals and the evolving digital landscape. Champion integration of AdTech with MarTech, retail media, and commerce platforms-ensuring accuracy, interoperability, and measurement integrity. Support onboarding, training, and capability building across global teams to raise knowledge, performance, and adoption of best practices. Bring forward guidance on emerging technologies, from data privacy and clean rooms to blockchain, AI, CDPs, and more. Manage cross-functional implementation of data and technology initiatives while ensuring operational excellence, scalability, and financial clarity. Host regular knowledge-sharing sessions and play a key role in quarterly business reviews. Lead successful delivery of tech and data integration projects end-to-end. Qualifications What you'll bring Deep understanding of the digital advertising ecosystem-including platforms such as DV360, Google Campaign Manager, SA360, DSPs, and more. Strong working knowledge of Dynamic Creative Optimisation tools and approaches. A track record of developing and delivering successful change management programs in complex, multi-market environments. The ability to craft a compelling vision-and inspire and unite internal teams and clients around it. Excellent communication and presentation skills, capable of shaping powerful narratives and influencing stakeholders at all levels. Commercial acumen and confidence managing profitability, utilisation, and financial performance. A proactive mindset, able to spot potential issues early and elevate where needed. Strong analytical thinking-comfortable interrogating data, reading signals, spotting opportunities, and building strategic recommendations. Meticulous attention to detail and a passion for accuracy and operational excellence. Experience working within restricted category industries is highly advantageous. Previous agency experience preferred. If you're ready to shape the future of global ad technology and guide a major global brand through its next wave of digital transformation, this 12-month fixed-term opportunity is your chance to make an immediate impact. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP& BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for a Fulfilment Manager in a warehouse in Liverpool Fulfilment Manager Salary £40-45k Working hours Nov-Aug: Monday to Friday 7am-6pm, Saturday 8am-1pm Sept-Oct: Monday to Friday, 7am-10pm, Saturday and Sunday 7am-9pm Holidays not available for October and November months The client is the world's largest costume manufacturer and boasts a prestigious portfolio of major licenses, including Marvel, Warner Brothers, Paramount, Mattel, Lucasfilm and Universal, as well as a wide range of generic lines. We are seeking an experienced Fulfilment Manager to oversee and optimise our fulfilment operations. The successful candidate will be responsible for managing warehouse activities, ensuring efficient shipping and receiving processes, and leading continuous improvement initiatives. This role requires a strategic mindset, strong leadership skills, and a comprehensive understanding of logistics, supply chain management, and warehouse systems. The Fulfilment Manager will play a pivotal role in maintaining operational excellence and supporting organisational growth. Reports to: Head of Fulfilment (HoF) Direct Reports: Functional Supervisors Location: Wavertree, Liverpool Key Responsibilities Provide operational leadership across Inbound, Inventory, Outbound and Returns during the assigned shift Act as the senior on-site decision-maker, ensuring smooth handovers between shifts and functions. Coordinate and prioritise workload across all fulfilment functions to meet daily volume service and quality targets. Lead and manage Functional Supervisors, setting clear expectations and providing direction support and challenge. Monitor operational performance against KPls and take corrective action where standard- are not being met. Ensure safe working practices, H&S compliance, MHE use and 5S standards are consistently applied. Maintain strong system discipline across WMS/ERP processes to ensure accurate, timely transaction processing. Manage short-term labour deployment, reallocating resources to address bottlenecks an: service risks. Identify operational issues, constraints or failures and implement immediate containment actions. Escalate material risks, service failures or systemic issues to the Head of Fulfilment. Support continuous improvement activity by embedding SOP adherence and standard work Ensure effective communication across functions and with supporting departments during the shift. Lead incident management, including H&S incidents, service failures or system disruptions. Job Boundaries Accountable for shift-level execution, not long-term strategic planning or budget ownership. Does not directly manage warehouse operatives; accountability flows through Functional Supervisors. Does not own labour budgets or headcount approvals but manages deployment within agreed plans. Does not approve commercial decisions (supplier issues, write-offs, pricing, carrier contracts). Does not own WMS/ERP configuration but ensures correct operational use and escalates issues and bottlenecks. Does not replace the Head of Fulfilment but acts under delegated authority during the shift Key Performance Indicators & Metrics Shift Execution & Service Order-to-despatch SLA achievement during shift Inbound dock-to-stock performance within the shift window. Returns processing SLA adherence per shift. Productivity & Flow Orders/units per labour hour by function Throughput versus shift plan across inbound, outbound and returns. Labour utilisation efficiency and unplanned overtime control Inventory & Accuracy Pick accuracy and error rates per shift. Inventory discrepancies identified and escalated within SLA Location integrity and process compliance observed during the shift Quality, Safety & Compliance Health & Safety incidents, near misses and compliance checks. 5S audit results and housekeeping standards SOP adherence across all fulfilment activities People & Leadership Supervisor performance against shift objectives Attendance, engagement and conduct issues managed in-shift Training compliance and capability coverage per shift Essential Skills, Qualifications and Experience Proven experience in a warehouse or fulfilment management role within a fast-paced operation. Experience leading multiple operational functions or supervisors concurrently Strong understanding of inbound, inventory, outbound and returns processes Confident decision-maker with the ability to manage operational pressure and competing priorities. Strong working knowledge of WMS/ERP-driven warehouse operations Excellent communication and leadership skills with the ability to influence at all levels Strong operational discipline with a focus on safety, accuracy and service. Demonstrated ability to manage performance through others Desirable Skills, Qualifications & Experience Experience in eCommerce, omni-channel or seasonal fulfilment environments Exposure to multi-system ERP/WMS environments (e.g. Sage, Sicon) Lean, 5S or continuous improvement training Other Requirements of the Role Flexibility to work additional hours during peak trading periods (e.g. Halloween, Christmas) Occasional weekend support during significant stock counts Potential travel to other UK sites for projects, audits, or training Ability to work in a large, fast-paced warehouse environment requiring regular walking standing and site-based presence. Salary & Benefits Company Sick Pay Company Pension Employee Discount Life Insurance Additional leave policies On-site parking Health and Wellbeing Programme Interested candidates can send their CV to Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Feb 26, 2026
Full time
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for a Fulfilment Manager in a warehouse in Liverpool Fulfilment Manager Salary £40-45k Working hours Nov-Aug: Monday to Friday 7am-6pm, Saturday 8am-1pm Sept-Oct: Monday to Friday, 7am-10pm, Saturday and Sunday 7am-9pm Holidays not available for October and November months The client is the world's largest costume manufacturer and boasts a prestigious portfolio of major licenses, including Marvel, Warner Brothers, Paramount, Mattel, Lucasfilm and Universal, as well as a wide range of generic lines. We are seeking an experienced Fulfilment Manager to oversee and optimise our fulfilment operations. The successful candidate will be responsible for managing warehouse activities, ensuring efficient shipping and receiving processes, and leading continuous improvement initiatives. This role requires a strategic mindset, strong leadership skills, and a comprehensive understanding of logistics, supply chain management, and warehouse systems. The Fulfilment Manager will play a pivotal role in maintaining operational excellence and supporting organisational growth. Reports to: Head of Fulfilment (HoF) Direct Reports: Functional Supervisors Location: Wavertree, Liverpool Key Responsibilities Provide operational leadership across Inbound, Inventory, Outbound and Returns during the assigned shift Act as the senior on-site decision-maker, ensuring smooth handovers between shifts and functions. Coordinate and prioritise workload across all fulfilment functions to meet daily volume service and quality targets. Lead and manage Functional Supervisors, setting clear expectations and providing direction support and challenge. Monitor operational performance against KPls and take corrective action where standard- are not being met. Ensure safe working practices, H&S compliance, MHE use and 5S standards are consistently applied. Maintain strong system discipline across WMS/ERP processes to ensure accurate, timely transaction processing. Manage short-term labour deployment, reallocating resources to address bottlenecks an: service risks. Identify operational issues, constraints or failures and implement immediate containment actions. Escalate material risks, service failures or systemic issues to the Head of Fulfilment. Support continuous improvement activity by embedding SOP adherence and standard work Ensure effective communication across functions and with supporting departments during the shift. Lead incident management, including H&S incidents, service failures or system disruptions. Job Boundaries Accountable for shift-level execution, not long-term strategic planning or budget ownership. Does not directly manage warehouse operatives; accountability flows through Functional Supervisors. Does not own labour budgets or headcount approvals but manages deployment within agreed plans. Does not approve commercial decisions (supplier issues, write-offs, pricing, carrier contracts). Does not own WMS/ERP configuration but ensures correct operational use and escalates issues and bottlenecks. Does not replace the Head of Fulfilment but acts under delegated authority during the shift Key Performance Indicators & Metrics Shift Execution & Service Order-to-despatch SLA achievement during shift Inbound dock-to-stock performance within the shift window. Returns processing SLA adherence per shift. Productivity & Flow Orders/units per labour hour by function Throughput versus shift plan across inbound, outbound and returns. Labour utilisation efficiency and unplanned overtime control Inventory & Accuracy Pick accuracy and error rates per shift. Inventory discrepancies identified and escalated within SLA Location integrity and process compliance observed during the shift Quality, Safety & Compliance Health & Safety incidents, near misses and compliance checks. 5S audit results and housekeeping standards SOP adherence across all fulfilment activities People & Leadership Supervisor performance against shift objectives Attendance, engagement and conduct issues managed in-shift Training compliance and capability coverage per shift Essential Skills, Qualifications and Experience Proven experience in a warehouse or fulfilment management role within a fast-paced operation. Experience leading multiple operational functions or supervisors concurrently Strong understanding of inbound, inventory, outbound and returns processes Confident decision-maker with the ability to manage operational pressure and competing priorities. Strong working knowledge of WMS/ERP-driven warehouse operations Excellent communication and leadership skills with the ability to influence at all levels Strong operational discipline with a focus on safety, accuracy and service. Demonstrated ability to manage performance through others Desirable Skills, Qualifications & Experience Experience in eCommerce, omni-channel or seasonal fulfilment environments Exposure to multi-system ERP/WMS environments (e.g. Sage, Sicon) Lean, 5S or continuous improvement training Other Requirements of the Role Flexibility to work additional hours during peak trading periods (e.g. Halloween, Christmas) Occasional weekend support during significant stock counts Potential travel to other UK sites for projects, audits, or training Ability to work in a large, fast-paced warehouse environment requiring regular walking standing and site-based presence. Salary & Benefits Company Sick Pay Company Pension Employee Discount Life Insurance Additional leave policies On-site parking Health and Wellbeing Programme Interested candidates can send their CV to Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Senior Commercial Finance Manager - Marketing Location: London (Hybrid) Salary: £70-80k The Commercial Finance team are central to supporting the business through this continued expansion. We are laser focused on embedding smarter, more sophisticated, data-driven decisions across Europe. Our comparative advantage is that we learn faster than the competition, and the Commercial Finance team is key to driving this discovery cycle. We dig deeper, we think insight not numbers, we articulate complexity clearly and with confidence. As Senior Commercial Finance Manager - Marketing, you'll provide high quality, actionable insight to support our International Consumer business. You'll develop strong relationships with business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Commercial, Data Science and Supply. Our department is ever evolving, and so you will play an important role in enabling a culture of continuous improvement, working closely with the Data team to devise innovative ways to access insight. Responsibilities Act as lead finance partner for our Growth, Engagement & Brand Marketing teams, shaping strategy with clear commercial insight and challenging thinking to drive performance. Own and evolve weekly marketing trading reporting, delivering fast, accurate insights that influence decision-making and maximise return on marketing & promo spend. Steer capital allocation decisions across brand, performance and promotional channels and markets, optimising how and where we invest, to achieve business goals. Enhance ROI modelling, measurement and tracking, working with Data Science and Brand Insights to understand incrementality of spend, and accurately forecast and measure returns. Lead innovative optimisation projects with Growth and Data Science, leveraging modelling, experimentation, customer segmentation and funnel analytics to unlock growth. Create high-impact narratives and presentations, distilling complex performance drivers into compelling stories on customer value, payback and long-term impact. Shape multi-year marketing financial plans, aligning resources to strategy and challenging teams to think bigger and bolder. Champion the evolution of Commercial Finance, embracing new technologies (including AI), improving ways of working and sharing best practice. This is a truly career defining role for someone passionate about the commercial side of Finance looking for an opportunity to play a role in growing the international consumer business. In return for your hard work, we'll provide you with opportunity for progression and, should you choose, we will support you in studying for finance qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions of people all over the world to make more environmentally sustainable travel choices every day. Qualifications We're looking for creative big thinkers with small egos to achieve our ambitious plans. You'll bring experience in a commercial, financial or analytical role, and demonstrate a proactive, can-do attitude. We'd prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment. You will be familiar with the measurement and modelling of marketing ROI using various measurement techniques, and calculation of customer economics metrics (paybacks, LTV : CAC ratios). A team player with a 'roll your sleeves up' attitude, you'll be used to using your commercial awareness to think laterally and solve problems, and will have a passion for making meaning out of data. Similarly, it's vital that you bring an innate ability to distill and communicate results of complex analysis clearly and effectively to all levels of the business. Working independently within tight deadlines, you'll have the ability to think creatively to identify and enhance both commercial and customer-oriented opportunities. You should have experience of modelling and forecasting and an understanding of broader analytical techniques as well as writing queries in SQL. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Feb 25, 2026
Full time
Senior Commercial Finance Manager - Marketing Location: London (Hybrid) Salary: £70-80k The Commercial Finance team are central to supporting the business through this continued expansion. We are laser focused on embedding smarter, more sophisticated, data-driven decisions across Europe. Our comparative advantage is that we learn faster than the competition, and the Commercial Finance team is key to driving this discovery cycle. We dig deeper, we think insight not numbers, we articulate complexity clearly and with confidence. As Senior Commercial Finance Manager - Marketing, you'll provide high quality, actionable insight to support our International Consumer business. You'll develop strong relationships with business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Commercial, Data Science and Supply. Our department is ever evolving, and so you will play an important role in enabling a culture of continuous improvement, working closely with the Data team to devise innovative ways to access insight. Responsibilities Act as lead finance partner for our Growth, Engagement & Brand Marketing teams, shaping strategy with clear commercial insight and challenging thinking to drive performance. Own and evolve weekly marketing trading reporting, delivering fast, accurate insights that influence decision-making and maximise return on marketing & promo spend. Steer capital allocation decisions across brand, performance and promotional channels and markets, optimising how and where we invest, to achieve business goals. Enhance ROI modelling, measurement and tracking, working with Data Science and Brand Insights to understand incrementality of spend, and accurately forecast and measure returns. Lead innovative optimisation projects with Growth and Data Science, leveraging modelling, experimentation, customer segmentation and funnel analytics to unlock growth. Create high-impact narratives and presentations, distilling complex performance drivers into compelling stories on customer value, payback and long-term impact. Shape multi-year marketing financial plans, aligning resources to strategy and challenging teams to think bigger and bolder. Champion the evolution of Commercial Finance, embracing new technologies (including AI), improving ways of working and sharing best practice. This is a truly career defining role for someone passionate about the commercial side of Finance looking for an opportunity to play a role in growing the international consumer business. In return for your hard work, we'll provide you with opportunity for progression and, should you choose, we will support you in studying for finance qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions of people all over the world to make more environmentally sustainable travel choices every day. Qualifications We're looking for creative big thinkers with small egos to achieve our ambitious plans. You'll bring experience in a commercial, financial or analytical role, and demonstrate a proactive, can-do attitude. We'd prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment. You will be familiar with the measurement and modelling of marketing ROI using various measurement techniques, and calculation of customer economics metrics (paybacks, LTV : CAC ratios). A team player with a 'roll your sleeves up' attitude, you'll be used to using your commercial awareness to think laterally and solve problems, and will have a passion for making meaning out of data. Similarly, it's vital that you bring an innate ability to distill and communicate results of complex analysis clearly and effectively to all levels of the business. Working independently within tight deadlines, you'll have the ability to think creatively to identify and enhance both commercial and customer-oriented opportunities. You should have experience of modelling and forecasting and an understanding of broader analytical techniques as well as writing queries in SQL. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Marketing Manager Premium Retail Brand Multi-Channel Competitive Salary This is a pivotal opportunity for a Marketing Manager to join a premium retail brand in a senior, commercially focused role. Acting as brand custodian, the Marketing Manager will lead multi-channel marketing activity that drives customer acquisition, retention and revenue growth, while supporting the ongoing development of the brand's e-commerce and trading strategy. Working closely with senior leadership and cross-functional teams, the Marketing Manager will combine strategic oversight with hands-on delivery, ensuring marketing activity is aligned to demand plans, seasonal trading priorities and long-term brand positioning. Key Responsibilities Develop and deliver a multi-channel marketing strategy to achieve seasonal sales, acquisition and retention targets Own brand consistency across all marketing activity, ensuring alignment with creative direction and guidelines Use customer data, research and external insight to refine target audiences and shape retention/reactivation strategies Plan and execute seasonal campaigns across online and offline channels, including prospecting, partnerships and advertising Work closely with ecommerce and performance teams to drive online traffic, qualified leads and conversion growth Lead the production and delivery of seasonal catalogues, ensuring strong commercial performance and brand alignment Collaborate with brand, styling and content teams to ensure photoshoots and assets support all retail channels Oversee PR strategy, team relationships and key press partnerships, including events and brand collaborations Lead social media planning alongside content and performance teams to drive engagement and brand awareness Create seasonal demand plans and revenue forecasts to support business planning across departments Manage marketing budgets, track performance and report regularly to senior leadership and board stakeholders Work cross-functionally with buying, merchandising, customer services and operations to align marketing with trading priorities Line manage marketing and graphics teams, developing capability, performance and engagement Manage external agencies, ensuring clear direction, strong delivery and effective return on investment What We're Looking For Experienced multi-channel marketing professional with a strong track record in direct-to-consumer retail or consumer brands Proven ability to develop and deliver commercially effective marketing strategies that support revenue growth Strong brand marketing experience, including ownership of creative direction and brand consistency Confident using customer data, research and insight to shape campaign planning and targeting Good understanding of ecommerce marketing channels, metrics and performance marketing principles Commercially astute with a strong grasp of customer behaviour and market dynamics Experienced people leader, comfortable managing teams and agencies while remaining hands-on Highly organised, proactive and able to balance strategic thinking with operational execution Collaborative, customer-focused and comfortable operating in a fast-moving environment BH35587
Feb 24, 2026
Full time
Marketing Manager Premium Retail Brand Multi-Channel Competitive Salary This is a pivotal opportunity for a Marketing Manager to join a premium retail brand in a senior, commercially focused role. Acting as brand custodian, the Marketing Manager will lead multi-channel marketing activity that drives customer acquisition, retention and revenue growth, while supporting the ongoing development of the brand's e-commerce and trading strategy. Working closely with senior leadership and cross-functional teams, the Marketing Manager will combine strategic oversight with hands-on delivery, ensuring marketing activity is aligned to demand plans, seasonal trading priorities and long-term brand positioning. Key Responsibilities Develop and deliver a multi-channel marketing strategy to achieve seasonal sales, acquisition and retention targets Own brand consistency across all marketing activity, ensuring alignment with creative direction and guidelines Use customer data, research and external insight to refine target audiences and shape retention/reactivation strategies Plan and execute seasonal campaigns across online and offline channels, including prospecting, partnerships and advertising Work closely with ecommerce and performance teams to drive online traffic, qualified leads and conversion growth Lead the production and delivery of seasonal catalogues, ensuring strong commercial performance and brand alignment Collaborate with brand, styling and content teams to ensure photoshoots and assets support all retail channels Oversee PR strategy, team relationships and key press partnerships, including events and brand collaborations Lead social media planning alongside content and performance teams to drive engagement and brand awareness Create seasonal demand plans and revenue forecasts to support business planning across departments Manage marketing budgets, track performance and report regularly to senior leadership and board stakeholders Work cross-functionally with buying, merchandising, customer services and operations to align marketing with trading priorities Line manage marketing and graphics teams, developing capability, performance and engagement Manage external agencies, ensuring clear direction, strong delivery and effective return on investment What We're Looking For Experienced multi-channel marketing professional with a strong track record in direct-to-consumer retail or consumer brands Proven ability to develop and deliver commercially effective marketing strategies that support revenue growth Strong brand marketing experience, including ownership of creative direction and brand consistency Confident using customer data, research and insight to shape campaign planning and targeting Good understanding of ecommerce marketing channels, metrics and performance marketing principles Commercially astute with a strong grasp of customer behaviour and market dynamics Experienced people leader, comfortable managing teams and agencies while remaining hands-on Highly organised, proactive and able to balance strategic thinking with operational execution Collaborative, customer-focused and comfortable operating in a fast-moving environment BH35587
Paying up to £42k + Hybrid Working + Benefits A fast-growing, innovative business in Greater Manchester is seeking a driven Senior Marketplace Executive to lead and expand their UK marketplace operations. This permanent role offers the chance to take full ownership of key channels, driving sales growth and operational excellence in a dynamic, results-driven environment. THE JOB You will work closely with the Brand and Ecommerce Managers to shape marketplace strategy, plan promotions, and deliver high-impact campaigns that drive commercial success. This role is ideal for an experienced Marketplace Executive eager to take full ownership of a diverse, fast-growing product portfolio in a dynamic environment. Key Responsibilities: Own and grow the Amazon account, ensuring operational excellence, sales growth, and compliance with marketplace policies Manage and optimise product listings, pricing, inventory, promotions, and advertising across Amazon and other marketplaces Plan and execute the annual trading calendar and major events (Black Friday, Prime Day, seasonal campaigns), aligning with business and brand objectives Lead new product launches, ensuring listings are accurate, optimised, and performance-driven through collaboration with Brand and Ecommerce teams Develop and refine Amazon paid advertising and marketplace strategies using data-led insights, performance analysis, and competitor benchmarking Identify new growth opportunities and emerging trends, producing regular reports and recommendations to guide senior leadership decisions Oversee large SKU management, problem-solving, and multi-project execution with a focus on efficiency, accuracy, and impact THE PERSON Proven experience managing UK Amazon accounts and multiple marketplaces, with expertise in Prime, paid advertising, content optimisation, and trading events like Black Friday and Prime Day Strong commercial acumen, managing complex SKU assortments, driving measurable growth, and deriving actionable insights from data Excellent collaboration and communication skills, able to work effectively with cross-functional teams and independently in a fast-paced environment Results-driven, adaptable self-starter with a passion for eCommerce, digital marketing, and continuous learning THE BENEFITS Flexible Working Opportunities 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice) Pension Scheme 50% Employee Discount Healthcare and Wellbeing Programme Company Sick Pay Free, On-site Parking Death in Service Scheme Bereavement Leave and Pay A full calendar of employee engagement events throughout the year If you are a skilled Marketplace Executive ready to lead, grow the brand, and deliver measurable results in the UK marketplace, we want to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Feb 24, 2026
Full time
Paying up to £42k + Hybrid Working + Benefits A fast-growing, innovative business in Greater Manchester is seeking a driven Senior Marketplace Executive to lead and expand their UK marketplace operations. This permanent role offers the chance to take full ownership of key channels, driving sales growth and operational excellence in a dynamic, results-driven environment. THE JOB You will work closely with the Brand and Ecommerce Managers to shape marketplace strategy, plan promotions, and deliver high-impact campaigns that drive commercial success. This role is ideal for an experienced Marketplace Executive eager to take full ownership of a diverse, fast-growing product portfolio in a dynamic environment. Key Responsibilities: Own and grow the Amazon account, ensuring operational excellence, sales growth, and compliance with marketplace policies Manage and optimise product listings, pricing, inventory, promotions, and advertising across Amazon and other marketplaces Plan and execute the annual trading calendar and major events (Black Friday, Prime Day, seasonal campaigns), aligning with business and brand objectives Lead new product launches, ensuring listings are accurate, optimised, and performance-driven through collaboration with Brand and Ecommerce teams Develop and refine Amazon paid advertising and marketplace strategies using data-led insights, performance analysis, and competitor benchmarking Identify new growth opportunities and emerging trends, producing regular reports and recommendations to guide senior leadership decisions Oversee large SKU management, problem-solving, and multi-project execution with a focus on efficiency, accuracy, and impact THE PERSON Proven experience managing UK Amazon accounts and multiple marketplaces, with expertise in Prime, paid advertising, content optimisation, and trading events like Black Friday and Prime Day Strong commercial acumen, managing complex SKU assortments, driving measurable growth, and deriving actionable insights from data Excellent collaboration and communication skills, able to work effectively with cross-functional teams and independently in a fast-paced environment Results-driven, adaptable self-starter with a passion for eCommerce, digital marketing, and continuous learning THE BENEFITS Flexible Working Opportunities 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice) Pension Scheme 50% Employee Discount Healthcare and Wellbeing Programme Company Sick Pay Free, On-site Parking Death in Service Scheme Bereavement Leave and Pay A full calendar of employee engagement events throughout the year If you are a skilled Marketplace Executive ready to lead, grow the brand, and deliver measurable results in the UK marketplace, we want to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Commercial Finance Manager South West London (Hybrid) Permanent Retail & Consumer Up to 75,000 + Bonus + Benefits We're partnering with an exciting, high-growth company to appoint a commercially focused finance professional into a high-impact role supporting the wider business. This is a brilliant opportunity to join a fast-paced, entrepreneurial environment where the culture is collaborative, down to earth and refreshingly non-corporate. The teams are genuinely supportive, hands-on and solutions-focused people, get stuck in and make things happen. Reporting into senior finance leadership, this role sits at the heart of commercial decision-making across retail and e-commerce performance. The Opportunity The purpose of this role is to provide high-quality commercial finance support to the business, helping teams understand performance, optimise profitability and make better-informed decisions. You'll be responsible for building and maintaining insightful financial models, delivering meaningful analysis and partnering closely with stakeholders across trading, buying, merchandising and e-commerce. This role would suit someone who enjoys pace, ownership and working closely with the business rather than sitting purely in the numbers. Key Responsibilities Business Partnering & Performance Act as a trusted finance partner to retail and e-commerce teams Provide the right balance of support and constructive challenge to drive performance Deliver clear, actionable insight to senior stakeholders Prepare and track KPIs to optimise key business drivers Attend weekly trading meetings and translate performance into forward-looking actions Planning & Forecasting Play a lead role in budgeting and reforecasting cycles Manage and evolve financial planning models Monitor weekly performance and assess impact on forecast Support scenario planning in a fast-moving trading environment Commercial Analysis Deliver sales and margin variance analysis Partner closely with Buying and Merchandising to drive efficiencies Lead CAPEX forecasting, reporting and post-investment reviews Produce robust financial appraisals to support decision-making Team Leadership Support, coach and develop two direct reports Foster a positive, collaborative team environment What We're Looking For Fully Qualified Accountant (ACA / ACCA / CIMA) Proven experience in a commercial finance or business partnering role Retail, consumer or multi-site experience highly beneficial Strong financial modelling and Excel capability Confident communicator able to influence non-finance stakeholders Highly organised with strong attention to detail Comfortable working in a fast-paced, evolving environment We're looking for someone who is: Commercially curious and proactive Down to earth and approachable Comfortable rolling their sleeves up Calm and solutions-focused under pressure A natural relationship builder Happy in a fast-moving, less corporate culture Someone who gets stuck in and just makes things happen What's On Offer Hybrid working Strong staff discount Real exposure to senior stakeholders Supportive, friendly and high-performing team Genuine opportunity to add value and make an impact If you're a commercially minded finance professional who enjoys pace, ownership and working closely with the business we'd love to hear from you. BH35572
Feb 23, 2026
Full time
Commercial Finance Manager South West London (Hybrid) Permanent Retail & Consumer Up to 75,000 + Bonus + Benefits We're partnering with an exciting, high-growth company to appoint a commercially focused finance professional into a high-impact role supporting the wider business. This is a brilliant opportunity to join a fast-paced, entrepreneurial environment where the culture is collaborative, down to earth and refreshingly non-corporate. The teams are genuinely supportive, hands-on and solutions-focused people, get stuck in and make things happen. Reporting into senior finance leadership, this role sits at the heart of commercial decision-making across retail and e-commerce performance. The Opportunity The purpose of this role is to provide high-quality commercial finance support to the business, helping teams understand performance, optimise profitability and make better-informed decisions. You'll be responsible for building and maintaining insightful financial models, delivering meaningful analysis and partnering closely with stakeholders across trading, buying, merchandising and e-commerce. This role would suit someone who enjoys pace, ownership and working closely with the business rather than sitting purely in the numbers. Key Responsibilities Business Partnering & Performance Act as a trusted finance partner to retail and e-commerce teams Provide the right balance of support and constructive challenge to drive performance Deliver clear, actionable insight to senior stakeholders Prepare and track KPIs to optimise key business drivers Attend weekly trading meetings and translate performance into forward-looking actions Planning & Forecasting Play a lead role in budgeting and reforecasting cycles Manage and evolve financial planning models Monitor weekly performance and assess impact on forecast Support scenario planning in a fast-moving trading environment Commercial Analysis Deliver sales and margin variance analysis Partner closely with Buying and Merchandising to drive efficiencies Lead CAPEX forecasting, reporting and post-investment reviews Produce robust financial appraisals to support decision-making Team Leadership Support, coach and develop two direct reports Foster a positive, collaborative team environment What We're Looking For Fully Qualified Accountant (ACA / ACCA / CIMA) Proven experience in a commercial finance or business partnering role Retail, consumer or multi-site experience highly beneficial Strong financial modelling and Excel capability Confident communicator able to influence non-finance stakeholders Highly organised with strong attention to detail Comfortable working in a fast-paced, evolving environment We're looking for someone who is: Commercially curious and proactive Down to earth and approachable Comfortable rolling their sleeves up Calm and solutions-focused under pressure A natural relationship builder Happy in a fast-moving, less corporate culture Someone who gets stuck in and just makes things happen What's On Offer Hybrid working Strong staff discount Real exposure to senior stakeholders Supportive, friendly and high-performing team Genuine opportunity to add value and make an impact If you're a commercially minded finance professional who enjoys pace, ownership and working closely with the business we'd love to hear from you. BH35572
Amazon Trading Manager Location: Chester Type: Full-time Hybrid Industry: Retail Salary: Salary up to 40k - Depending on experience Are you a data-driven Amazon expert ready to make a real impact in a fast-growing e-commerce business? We're on the hunt for an Amazon Trading Manager with a sharp commercial mindset and hands-on experience in Amazon Seller Central . This is your chance to take ownership of high-performing accounts, drive international growth, and shape marketplace strategy across Amazon and other platforms like eBay. You'll be joining a dynamic team with ambitious plans, including the expansion of a new microbrand across global Amazon marketplaces. If you thrive in fast-paced environments and love turning data into results, this is the role for you. What You'll Be Doing Amazon Strategy & Execution Own daily operations across multiple Amazon Seller Central accounts. Optimise listings, storefronts, and A+ content for visibility and conversion. Manage Amazon PPC campaigns (Sponsored Products, Brands, Display). Plan seasonal promotions, deals, and campaigns. Ensure compliance and maintain account health. Oversee FBA planning, shipments, and reconciliation. Use tools like Helium 10 and repricing software to stay competitive. Marketplace Expansion & Support Support eBay listings, pricing, and advertising. Coordinate with freelancers and internal teams to streamline operations. Use Cloud Commerce Pro and CRM tools to manage listings and reporting. Help unlock new marketplace opportunities (India, UAE, Australia, etc.). Data & Reporting Analyse performance metrics and trends using Excel (VLOOKUPs, Pivot Tables). Produce actionable insights to inform pricing, stock, and marketing decisions. Cross-functional Collaboration Work closely with web, operations, and marketing teams. Prioritise tasks based on commercial impact. Troubleshoot logistics and liaise with carriers (Royal Mail, DHL, UPS, etc.). What We're Looking For Must-Haves: 2 years+ hands-on experience with Amazon Seller Central. Proven success with Amazon Advertising (PPC). Strong knowledge of Helium 10 and repricing tools. Advanced Excel skills (Pivot Tables, VLOOKUPs). Analytical mindset with a passion for e-commerce. Experience of working in a retail/consumer products/agency sector as an Amazon Specialist Excellent communication and problem-solving skills. Hybrid working Pension Staff discount Career Progression
Feb 23, 2026
Full time
Amazon Trading Manager Location: Chester Type: Full-time Hybrid Industry: Retail Salary: Salary up to 40k - Depending on experience Are you a data-driven Amazon expert ready to make a real impact in a fast-growing e-commerce business? We're on the hunt for an Amazon Trading Manager with a sharp commercial mindset and hands-on experience in Amazon Seller Central . This is your chance to take ownership of high-performing accounts, drive international growth, and shape marketplace strategy across Amazon and other platforms like eBay. You'll be joining a dynamic team with ambitious plans, including the expansion of a new microbrand across global Amazon marketplaces. If you thrive in fast-paced environments and love turning data into results, this is the role for you. What You'll Be Doing Amazon Strategy & Execution Own daily operations across multiple Amazon Seller Central accounts. Optimise listings, storefronts, and A+ content for visibility and conversion. Manage Amazon PPC campaigns (Sponsored Products, Brands, Display). Plan seasonal promotions, deals, and campaigns. Ensure compliance and maintain account health. Oversee FBA planning, shipments, and reconciliation. Use tools like Helium 10 and repricing software to stay competitive. Marketplace Expansion & Support Support eBay listings, pricing, and advertising. Coordinate with freelancers and internal teams to streamline operations. Use Cloud Commerce Pro and CRM tools to manage listings and reporting. Help unlock new marketplace opportunities (India, UAE, Australia, etc.). Data & Reporting Analyse performance metrics and trends using Excel (VLOOKUPs, Pivot Tables). Produce actionable insights to inform pricing, stock, and marketing decisions. Cross-functional Collaboration Work closely with web, operations, and marketing teams. Prioritise tasks based on commercial impact. Troubleshoot logistics and liaise with carriers (Royal Mail, DHL, UPS, etc.). What We're Looking For Must-Haves: 2 years+ hands-on experience with Amazon Seller Central. Proven success with Amazon Advertising (PPC). Strong knowledge of Helium 10 and repricing tools. Advanced Excel skills (Pivot Tables, VLOOKUPs). Analytical mindset with a passion for e-commerce. Experience of working in a retail/consumer products/agency sector as an Amazon Specialist Excellent communication and problem-solving skills. Hybrid working Pension Staff discount Career Progression
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Feb 22, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
