JOB DESCRIPTION Stephenson Harwood LLP 2025 WHAT WE WILL OFFER We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can gain early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees. YOU CAN EXPECT A competitive salary and a host of family friendly policies Life assurance, private health and dental care for you and your family A range of flexible benefits including gym discount and retail vouchers Tech, cycle and electric car schemes We support the causes you care about, by giving you one day per year off to volunteer with any charity that you are involved with outside of work. A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects. Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process. We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives. JOB TITLE Knowledge Development Lawyer (KDL) DEPARTMENT Pensions REPORTING TO Stephen Richards and Estella Bogira, Partners LOCATION 1 Finsbury Circus, London EC2M 7SH If you require this document in an accessible format (e.g. large print), please contact TEAM STRUCTURE By drawing together a large group of specialists each with a wide range of experience, we can develop individual solutions to our clients' pensions issues. We are based in one location so that we can work together to develop solutions to complex problems. Whilst we are often involved in cutting edge pensions law, we are also known for our practical, commercial and plain advice on the day to day pension issues. We don't over complicate the complicated. Our pensions team also provides pensions advice to individuals and advice to employers and trustees operating overseas pension arrangements. Highly ranked in the Legal 500, with a Tier 1 contentious pensions team and Tier 2 advisory team. We are looking to recruit a Knowledge Development Lawyer on a permanent basis. The candidate should be engaged, have a strong interest in pensions know how and want to be part of a high performing Pensions Advisory Practise with a strong team ethos. Our team of experts have helped trustee boards, employers, charities, institutions, individuals and public bodies with their pensions issues. MAIN RESPONSIBILITIES Technical legal expertise - Maintaining your own and the team's cutting edge knowledge of law and practice as it relates to Pensions including keeping the team and other relevant practice groups up to date with legal and market developments through training, organising team meetings, preparing current awareness updates, responding to technical queries and creating guidance notes and precedents; horizon scanning to identify thought leadership opportunities and trends to help the team attract new clients, develop their profile in the international market and suggest innovative ways of delivering services more efficiently to clients; providing direct support on client matters, where appropriate. Client facing activities - Working with partners and other fee earners to ensure relevant and appropriate legal developments are communicated to the firm's clients in a coherent, proactive and timely manner through drafting legal updates and briefings and co ordinating client seminars, including carrying out research, preparing slides and materials, and presenting/organising speakers, as appropriate; representing the team in external professional networks/activities. Legal training - Identifying relevant topics and training needs for the pension group and designing and presenting sessions (where appropriate), organising speakers (including external speakers where relevant), ensuring that fee earners outside London and in other relevant practice groups can effectively consume the training, overseeing arrangements and monitoring attendance. Standard forms/precedents - Developing and maintaining key precedents and clause libraries for the pension group. Knowledge management - Working with the teams to implement procedures to capture, develop, store and maintain the groups' know how resources, including precedents/examples of previous advice, and helping to maintain user friendly know how banks in Sherlock (the firm's global knowledge repository) and to populate the groups' know how folders. Know how delivery systems - Developing and maintaining the team's intranet pages and social media presence; working with the Legal Information Officers to configure news aggregation tools so the appropriate underlying information sources are tailored for the pension group. Collaboration and innovation - Co ordinating with other practice groups to arrange cross departmental training and current awareness to keep the teams updated on relevant developments in other areas; mentoring junior members of the team in establishing and maintaining efficient and profitable working practices, including working with the partners and our Innovation team to monitor developments and implement appropriate changes to the way we deliver client service. Collaboration with BD - Working with the Business Development team to provide input on the legal aspects of pitch and other marketing documents. Miscellaneous - participating in regular meetings of the firm's global KDLs; being a champion and ambassador for rolling out new know how systems and encouraging use of existing systems by the pension group, including conducting inductions of new joiners. Current awareness - Assisting with drafting and formatting current awareness bulletins on Pension topics including specialist sub groups. Enquiries - Carrying out legal research on questions raised by fee earners (mainly in London but also overseas) using external electronic research services (Practical Law, Lexis Library, Westlaw, etc.) and our internal resources and presenting the results in a user friendly way. Responding to information retrieval requests using internal and external resources/sources. Precedents - Assisting with the maintenance of the standard form precedents and guidance notes in the Pension practice in order to keep them up to date. Know how management - Assisting with the development, implementation and support for processes for efficiently gathering and updating know how in Sherlock, the firm's knowledge platform (including setting up know how folders and knowledge trees and gathering know how at team meetings, during floorwalks and through know how contribution schemes). Meetings support - Assisting with administration of group know how meetings (including drafting agendas, taking meeting notes and following up action points). System testing - Participating in testing of modified and new knowledge delivery systems as a "super user". Keeping up to date - Keeping abreast of emerging issues in pensions and becoming familiar with other key pension resources. ATTRIBUTES / SKILLS REQUIRED Demonstrates the Stephenson Harwood values of individuality, commitment, teamwork and straight talking Cooperative and collaborative in approach and is able to develop excellent working relationships at all levels and roles Commercial awareness and client focused approach High professional standards with commitment to quality work product Excellent drafting, research and presentation skills. Exceptional accuracy and attention to detail Understanding of different learning styles Resilient with the ability to handle set backs and pressure Self motivated, flexible and proactive Ability to acquire, consolidate and apply fundamental and up to date knowledge of the law and market practice Active participant in self development Lateral thinker with initiative to establish, implement and complete projects Comfortable with IT Highly organised and able to work to deadlines with the ability to manage multiple workstreams and prioritise realistically Personality to make an impact in the team, excellent communicator and comfortable with interacting with and presenting to colleagues at all levels This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.
Dec 16, 2025
Full time
JOB DESCRIPTION Stephenson Harwood LLP 2025 WHAT WE WILL OFFER We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can gain early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees. YOU CAN EXPECT A competitive salary and a host of family friendly policies Life assurance, private health and dental care for you and your family A range of flexible benefits including gym discount and retail vouchers Tech, cycle and electric car schemes We support the causes you care about, by giving you one day per year off to volunteer with any charity that you are involved with outside of work. A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects. Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process. We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives. JOB TITLE Knowledge Development Lawyer (KDL) DEPARTMENT Pensions REPORTING TO Stephen Richards and Estella Bogira, Partners LOCATION 1 Finsbury Circus, London EC2M 7SH If you require this document in an accessible format (e.g. large print), please contact TEAM STRUCTURE By drawing together a large group of specialists each with a wide range of experience, we can develop individual solutions to our clients' pensions issues. We are based in one location so that we can work together to develop solutions to complex problems. Whilst we are often involved in cutting edge pensions law, we are also known for our practical, commercial and plain advice on the day to day pension issues. We don't over complicate the complicated. Our pensions team also provides pensions advice to individuals and advice to employers and trustees operating overseas pension arrangements. Highly ranked in the Legal 500, with a Tier 1 contentious pensions team and Tier 2 advisory team. We are looking to recruit a Knowledge Development Lawyer on a permanent basis. The candidate should be engaged, have a strong interest in pensions know how and want to be part of a high performing Pensions Advisory Practise with a strong team ethos. Our team of experts have helped trustee boards, employers, charities, institutions, individuals and public bodies with their pensions issues. MAIN RESPONSIBILITIES Technical legal expertise - Maintaining your own and the team's cutting edge knowledge of law and practice as it relates to Pensions including keeping the team and other relevant practice groups up to date with legal and market developments through training, organising team meetings, preparing current awareness updates, responding to technical queries and creating guidance notes and precedents; horizon scanning to identify thought leadership opportunities and trends to help the team attract new clients, develop their profile in the international market and suggest innovative ways of delivering services more efficiently to clients; providing direct support on client matters, where appropriate. Client facing activities - Working with partners and other fee earners to ensure relevant and appropriate legal developments are communicated to the firm's clients in a coherent, proactive and timely manner through drafting legal updates and briefings and co ordinating client seminars, including carrying out research, preparing slides and materials, and presenting/organising speakers, as appropriate; representing the team in external professional networks/activities. Legal training - Identifying relevant topics and training needs for the pension group and designing and presenting sessions (where appropriate), organising speakers (including external speakers where relevant), ensuring that fee earners outside London and in other relevant practice groups can effectively consume the training, overseeing arrangements and monitoring attendance. Standard forms/precedents - Developing and maintaining key precedents and clause libraries for the pension group. Knowledge management - Working with the teams to implement procedures to capture, develop, store and maintain the groups' know how resources, including precedents/examples of previous advice, and helping to maintain user friendly know how banks in Sherlock (the firm's global knowledge repository) and to populate the groups' know how folders. Know how delivery systems - Developing and maintaining the team's intranet pages and social media presence; working with the Legal Information Officers to configure news aggregation tools so the appropriate underlying information sources are tailored for the pension group. Collaboration and innovation - Co ordinating with other practice groups to arrange cross departmental training and current awareness to keep the teams updated on relevant developments in other areas; mentoring junior members of the team in establishing and maintaining efficient and profitable working practices, including working with the partners and our Innovation team to monitor developments and implement appropriate changes to the way we deliver client service. Collaboration with BD - Working with the Business Development team to provide input on the legal aspects of pitch and other marketing documents. Miscellaneous - participating in regular meetings of the firm's global KDLs; being a champion and ambassador for rolling out new know how systems and encouraging use of existing systems by the pension group, including conducting inductions of new joiners. Current awareness - Assisting with drafting and formatting current awareness bulletins on Pension topics including specialist sub groups. Enquiries - Carrying out legal research on questions raised by fee earners (mainly in London but also overseas) using external electronic research services (Practical Law, Lexis Library, Westlaw, etc.) and our internal resources and presenting the results in a user friendly way. Responding to information retrieval requests using internal and external resources/sources. Precedents - Assisting with the maintenance of the standard form precedents and guidance notes in the Pension practice in order to keep them up to date. Know how management - Assisting with the development, implementation and support for processes for efficiently gathering and updating know how in Sherlock, the firm's knowledge platform (including setting up know how folders and knowledge trees and gathering know how at team meetings, during floorwalks and through know how contribution schemes). Meetings support - Assisting with administration of group know how meetings (including drafting agendas, taking meeting notes and following up action points). System testing - Participating in testing of modified and new knowledge delivery systems as a "super user". Keeping up to date - Keeping abreast of emerging issues in pensions and becoming familiar with other key pension resources. ATTRIBUTES / SKILLS REQUIRED Demonstrates the Stephenson Harwood values of individuality, commitment, teamwork and straight talking Cooperative and collaborative in approach and is able to develop excellent working relationships at all levels and roles Commercial awareness and client focused approach High professional standards with commitment to quality work product Excellent drafting, research and presentation skills. Exceptional accuracy and attention to detail Understanding of different learning styles Resilient with the ability to handle set backs and pressure Self motivated, flexible and proactive Ability to acquire, consolidate and apply fundamental and up to date knowledge of the law and market practice Active participant in self development Lateral thinker with initiative to establish, implement and complete projects Comfortable with IT Highly organised and able to work to deadlines with the ability to manage multiple workstreams and prioritise realistically Personality to make an impact in the team, excellent communicator and comfortable with interacting with and presenting to colleagues at all levels This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.
The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development click apply for full job details
Dec 16, 2025
Full time
The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development click apply for full job details
OPUS PEOPLE SOLUTIONS GROUP LIMITED
Redditch, Worcestershire
Technical Support Officer Hourly rate:£15.31 per hour PAYE Location:Crossgate House Redditch B98 7SN- office based only Contract:3 months with review for extension Working hours:Monday-Friday 9am to 5pm Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including click apply for full job details
Dec 16, 2025
Seasonal
Technical Support Officer Hourly rate:£15.31 per hour PAYE Location:Crossgate House Redditch B98 7SN- office based only Contract:3 months with review for extension Working hours:Monday-Friday 9am to 5pm Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including click apply for full job details
Education and Learning Skills Job Description Job Title: Business and Workforce Development Manager Grade: P05 Function: Education Learning and Skills Reporting to: Early Years and /Out of School Quality Improvement Lead Responsible for: Workforce Development Officer X 1 Senior Business Development Officer X 1 Business Development Officers x 2 Main Purpose To lead, provide expert advice and guidance on the delivery of a Workforce Development Plan, through an annual training programme of continuous professional development across the early years and childcare sector, ensuring the EYFS qualifications for staff are achieved enabling better outcomes for children. To generate an agreed annual income target through the delivery of a traded service for training the early years sector, to include all private, voluntary and independent nurseries, childminders and schools with nursery provision. To provide the strategic lead for the implementation and the delivery of the 2, 3 and 4 year old funded entitlement for early education childcare in the borough. To implement and manage IT management systems required for the effective delivery of early years childcare in the borough. To lead on the operational development and delivery across Lambeth of key governmental early years new initiatives. To lead on collaborative working with key strategic stakeholders to ensure that the government directives regarding the Early Years Pupil Premium, Disability Access Fund and SEN Inclusion funding and other government initiatives including the 30 hours childcare delivery achieve the core purpose of improving the children's EYFSP targets. To lead and co ordinate the implementation of the Early Years Capital funding for the early years and childcare sector. To lead, manage and give expert advice for effective business development services to the childcare sector and children's centres ensuring their sustainability to enable sufficiency of childcare in the borough. Principle Accountabilities Workforce Strategy Development To develop initiatives to improve the qualifications and training of the early years and childcare workforce to meet the commitments as identified in Government policy guidance and initiatives. To plan and develop an integrated training and professional development programme for all early years and childcare staff. To develop a traded service for training and development, ensuring that an agreed amount of income is generated each year. To undertake and maintain an audit of qualifications and training needs of staff within the early years and childcare sector ensuring that annual training programmes and packages are developed and delivered appropriately. To commission internal and external training programmes to meet the needs of the workforce, based on audit information and consultation. To monitor and evaluate the quality of the training provided and evaluate the impact on service delivery and quality improvement. To influence and participate in cross borough and pan London initiatives, which promote and increase the quality and quantity of training offered. Finance and Business Planning To provide strategic advice and support to senior staff in respect of financial duties and responsibilities for childcare, children's centres and other initiatives. To develop and maintain close working partnerships with schools finance to prepare budgets and financial planning for the school nurseries and early years providers who take up the funded early education places. To give financial advice and support to the early years sector in setting up new funded places in accordance with government initiatives. To provide business planning advice, support and training to help ensure the financial sustainability of the childcare sector. To set policies and implement new funding streams including managing their dissemination to the early years sector. To implement monitoring procedures that support the achievement of service targets and financial stability across the early years sector and develop a mechanism for early intervention by the LA in respect of providers having sufficiency and sustainability issues and where there are potential issues concerning the safety and welfare of children. To contribute to the management for the administration and monitoring across the range of grant funding, monitoring expenditure and service delivery ensuring compliance, dissemination of good practice and best value. To visit children's centres, and childcare settings across the borough and verify compliance with Ofsted the DfE and LA financial regulations and requirements. To provide financial training and support for early years providers bringing in technical support as required. To provide technical support to settings to function as a viable business by providing framework support and guidelines. To be responsible for managing and monitoring the budget for early years 2, 3 and 4 years old funded entitlement and workforce development. To be responsible for ensuring that spending from Government funded workforce and childcare initiatives meets the objectives and standards required. Leadership and Management To manage the team, providing clear strategic advice and regular supervision and performance management. To manage and organise the workload of the Business Development and Workforce Officers. To ensure that the team develops and maintains expert, up to date knowledge of changes across the sector and is able to offer this advice and support to providers. To develop and implement innovative strategies to support schools and providers in improving their business to ensure sustainability and the delivery of the statutory funded childcare places for 2, 3, and 4 year olds. To work closely with government departments and other national and local organisations providing monitoring and other data to demonstrate the effective delivery of programmes within agreed timescales. To train the Business Development and Workforce team to support the delivery of childcare places in the borough ensuring that the mandatory requirement of providing sufficient places is accomplished. To ensure that all officers responsible for service delivery are adequately trained and comply with safeguarding requirements. To deputise for the Early Years Quality Improvement Lead as and when required and where appropriate. Early Education Childcare for 2, 3 and 4 years olds To establish and implement policies and guidelines for the early years sector in accordance with government directives for the establishment of funded early education places for 2,3 and 4 year olds in schools, private, voluntary and independent nurseries and childminders. To establish an IT management system for the providers to be able to access the training portal and the funding tab. To ensure that the statutory requirement of the collection of headcount data is managed and takes place at least three times a year across the early years sector. To train all early years providers in the use of the required training portal. To ensure that there are sufficient childcare places across the borough for parents to be able to take up their funded place with a provider of their choice. To work with different partners including Families Information Service, SEN team, Schools Admissions and other cross departmental colleagues to ensure a fair and transparent delivery guideline for childcare places is established. To maintain and further develop excellent working relationships with colleagues in both the maintained and non maintained sectors through providing the necessary partnership workings including setting up and delivery of Early Years Forums, Early Years Sub Group and other partnership meetings. To develop strategies and policies to ensure government directives are implemented. To develop in conjunction with the legal department the statutory contract between the local authority and schools and providers who provide the funded early year places. To develop and set a rate through a single funding formula for the providers in the early years sector to enable parents to take up funded places for their children. To plan, develop, organise and lead on the delivery of government's new 30 hour childcare places initiative, across the early years sector and maintain robust relationships with all providers including schools whilst ensuring sufficiency of places for parents is achieved. To manage the capital budget for the early years sector, by preparing funding grants, and bids, setting up policies and framework for dissemination to providers and monitoring the grant funding. Other duties To be responsible for preparing reports, audits and briefing papers for the 2, 3 and 4 years old funded entitlement and workforce development services for the DfE and other appropriate agencies. To manage conflicting work, establishing priorities and meeting deadlines. To contribute through the above to key objectives in the Local Authority Community Plan and other relevant documents. To attend conferences, seminars and both internal and external meetings to represent and promote the service. To participate in the Council's Performance Management Processes ensuring that set objectives and targets are met within the agreed time scales. To observe a high standard of confidentiality in all aspects of work. . click apply for full job details
Dec 16, 2025
Full time
Education and Learning Skills Job Description Job Title: Business and Workforce Development Manager Grade: P05 Function: Education Learning and Skills Reporting to: Early Years and /Out of School Quality Improvement Lead Responsible for: Workforce Development Officer X 1 Senior Business Development Officer X 1 Business Development Officers x 2 Main Purpose To lead, provide expert advice and guidance on the delivery of a Workforce Development Plan, through an annual training programme of continuous professional development across the early years and childcare sector, ensuring the EYFS qualifications for staff are achieved enabling better outcomes for children. To generate an agreed annual income target through the delivery of a traded service for training the early years sector, to include all private, voluntary and independent nurseries, childminders and schools with nursery provision. To provide the strategic lead for the implementation and the delivery of the 2, 3 and 4 year old funded entitlement for early education childcare in the borough. To implement and manage IT management systems required for the effective delivery of early years childcare in the borough. To lead on the operational development and delivery across Lambeth of key governmental early years new initiatives. To lead on collaborative working with key strategic stakeholders to ensure that the government directives regarding the Early Years Pupil Premium, Disability Access Fund and SEN Inclusion funding and other government initiatives including the 30 hours childcare delivery achieve the core purpose of improving the children's EYFSP targets. To lead and co ordinate the implementation of the Early Years Capital funding for the early years and childcare sector. To lead, manage and give expert advice for effective business development services to the childcare sector and children's centres ensuring their sustainability to enable sufficiency of childcare in the borough. Principle Accountabilities Workforce Strategy Development To develop initiatives to improve the qualifications and training of the early years and childcare workforce to meet the commitments as identified in Government policy guidance and initiatives. To plan and develop an integrated training and professional development programme for all early years and childcare staff. To develop a traded service for training and development, ensuring that an agreed amount of income is generated each year. To undertake and maintain an audit of qualifications and training needs of staff within the early years and childcare sector ensuring that annual training programmes and packages are developed and delivered appropriately. To commission internal and external training programmes to meet the needs of the workforce, based on audit information and consultation. To monitor and evaluate the quality of the training provided and evaluate the impact on service delivery and quality improvement. To influence and participate in cross borough and pan London initiatives, which promote and increase the quality and quantity of training offered. Finance and Business Planning To provide strategic advice and support to senior staff in respect of financial duties and responsibilities for childcare, children's centres and other initiatives. To develop and maintain close working partnerships with schools finance to prepare budgets and financial planning for the school nurseries and early years providers who take up the funded early education places. To give financial advice and support to the early years sector in setting up new funded places in accordance with government initiatives. To provide business planning advice, support and training to help ensure the financial sustainability of the childcare sector. To set policies and implement new funding streams including managing their dissemination to the early years sector. To implement monitoring procedures that support the achievement of service targets and financial stability across the early years sector and develop a mechanism for early intervention by the LA in respect of providers having sufficiency and sustainability issues and where there are potential issues concerning the safety and welfare of children. To contribute to the management for the administration and monitoring across the range of grant funding, monitoring expenditure and service delivery ensuring compliance, dissemination of good practice and best value. To visit children's centres, and childcare settings across the borough and verify compliance with Ofsted the DfE and LA financial regulations and requirements. To provide financial training and support for early years providers bringing in technical support as required. To provide technical support to settings to function as a viable business by providing framework support and guidelines. To be responsible for managing and monitoring the budget for early years 2, 3 and 4 years old funded entitlement and workforce development. To be responsible for ensuring that spending from Government funded workforce and childcare initiatives meets the objectives and standards required. Leadership and Management To manage the team, providing clear strategic advice and regular supervision and performance management. To manage and organise the workload of the Business Development and Workforce Officers. To ensure that the team develops and maintains expert, up to date knowledge of changes across the sector and is able to offer this advice and support to providers. To develop and implement innovative strategies to support schools and providers in improving their business to ensure sustainability and the delivery of the statutory funded childcare places for 2, 3, and 4 year olds. To work closely with government departments and other national and local organisations providing monitoring and other data to demonstrate the effective delivery of programmes within agreed timescales. To train the Business Development and Workforce team to support the delivery of childcare places in the borough ensuring that the mandatory requirement of providing sufficient places is accomplished. To ensure that all officers responsible for service delivery are adequately trained and comply with safeguarding requirements. To deputise for the Early Years Quality Improvement Lead as and when required and where appropriate. Early Education Childcare for 2, 3 and 4 years olds To establish and implement policies and guidelines for the early years sector in accordance with government directives for the establishment of funded early education places for 2,3 and 4 year olds in schools, private, voluntary and independent nurseries and childminders. To establish an IT management system for the providers to be able to access the training portal and the funding tab. To ensure that the statutory requirement of the collection of headcount data is managed and takes place at least three times a year across the early years sector. To train all early years providers in the use of the required training portal. To ensure that there are sufficient childcare places across the borough for parents to be able to take up their funded place with a provider of their choice. To work with different partners including Families Information Service, SEN team, Schools Admissions and other cross departmental colleagues to ensure a fair and transparent delivery guideline for childcare places is established. To maintain and further develop excellent working relationships with colleagues in both the maintained and non maintained sectors through providing the necessary partnership workings including setting up and delivery of Early Years Forums, Early Years Sub Group and other partnership meetings. To develop strategies and policies to ensure government directives are implemented. To develop in conjunction with the legal department the statutory contract between the local authority and schools and providers who provide the funded early year places. To develop and set a rate through a single funding formula for the providers in the early years sector to enable parents to take up funded places for their children. To plan, develop, organise and lead on the delivery of government's new 30 hour childcare places initiative, across the early years sector and maintain robust relationships with all providers including schools whilst ensuring sufficiency of places for parents is achieved. To manage the capital budget for the early years sector, by preparing funding grants, and bids, setting up policies and framework for dissemination to providers and monitoring the grant funding. Other duties To be responsible for preparing reports, audits and briefing papers for the 2, 3 and 4 years old funded entitlement and workforce development services for the DfE and other appropriate agencies. To manage conflicting work, establishing priorities and meeting deadlines. To contribute through the above to key objectives in the Local Authority Community Plan and other relevant documents. To attend conferences, seminars and both internal and external meetings to represent and promote the service. To participate in the Council's Performance Management Processes ensuring that set objectives and targets are met within the agreed time scales. To observe a high standard of confidentiality in all aspects of work. . click apply for full job details
About the Role We are seeking a highly skilled and motivated Solicitor to join our Contracts and Procurement Team. This is an exciting opportunity to provide expert legal advice and guidance on complex and high-profile matters, supporting Westminster City Council in delivering its objectives and priorities. Key Responsibilities Provide expert professional and technical legal advice on contracts, procurement law, Subsidy Control, governance, and related commercial matters. Advise Members and Officers on legal and procedural issues, including attendance at Council meetings and committees (which may be outside standard hours). Manage a varied caseload of complex and routine legal cases with minimal supervision, ensuring timely and accurate advice. Draft and review reports for Cabinet, Committees, and Sub-Committees, and attend meetings as required. Negotiate advantageous terms with external parties and liaise with government departments, local authorities, and other stakeholders. Monitor legislative changes, including the Procurement Act 2023, and implement necessary updates. Maintain proper records, meet chargeable hours targets, and ensure compliance with LEXCEL standards. Support team development, quality management initiatives, and continuous improvement. If you are interested in this role please send your updated CV in the first instance.
Dec 15, 2025
Full time
About the Role We are seeking a highly skilled and motivated Solicitor to join our Contracts and Procurement Team. This is an exciting opportunity to provide expert legal advice and guidance on complex and high-profile matters, supporting Westminster City Council in delivering its objectives and priorities. Key Responsibilities Provide expert professional and technical legal advice on contracts, procurement law, Subsidy Control, governance, and related commercial matters. Advise Members and Officers on legal and procedural issues, including attendance at Council meetings and committees (which may be outside standard hours). Manage a varied caseload of complex and routine legal cases with minimal supervision, ensuring timely and accurate advice. Draft and review reports for Cabinet, Committees, and Sub-Committees, and attend meetings as required. Negotiate advantageous terms with external parties and liaise with government departments, local authorities, and other stakeholders. Monitor legislative changes, including the Procurement Act 2023, and implement necessary updates. Maintain proper records, meet chargeable hours targets, and ensure compliance with LEXCEL standards. Support team development, quality management initiatives, and continuous improvement. If you are interested in this role please send your updated CV in the first instance.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
As demand for digital learning offering continues to expand, you will provide essential administrative and operational support to ensure the smooth delivery of webinars, publications and online courses to a global audience. About WFSA and our cause Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child. With 146 member societies made up of anaesthesiologists in over 150 countries, WFSA is uniquely placed to influence these inequalities and to help ensure universal access to safe surgery and safe anaesthesia. The role This sits within the Communications, Advocacy and Digital Learning Team and reports to the Digital Learning Manager. You will work closely with all members of our staff team (the Secretariat), as well as many of our committees and key stakeholders. Relationships with member societies and our WFSA Board and Council will also be important; an ability to interact across a range of stakeholders is essential. This is an entry level role which offers huge scope for development and learning across a broad remit. The role is offered either on a hybrid working basis with access to WFSA s central London office or fully remote. Note, the majority of working hours would need to overlap with those of the United Kingdom. Benefits Minimum annual leave entitlement of 25 days. Enhanced employer pension contributions. Potential for travel related to work. Opportunities for training and professional development. Access to Employer Assistance Programme through Benenden. Supportive, collaborative global team. Purpose of role To provide administrative, operational and technical support across WFSA s digital learning portfolio. Particular focus is given to online publications and the Anaesthesia Online Learning Community (AOLC), which encompasses our webinars, online courses and other educational resources. You will handle day-to-day admin, user support, reporting and content updates, ensuring smooth delivery of our educational activities and freeing capacity for senior staff to lead strategic development. You will be part of a small, supportive team working with global volunteers, committees and partner organisations, helping us deliver high-quality, accessible online learning at scale. This is an excellent opportunity for someone with an interest in global health to develop skills in online education, digital content management, webinar operations and LMS administration. Key tasks and responsibilities AOLC support Support the Digital Learning Manager in delivering the Anaesthesia Online Learning Community (AOLC) project action plan and coordinating with volunteer faculty when needed. Provide administrative support for the e-learning platform, including uploading content, enrolling users, checking enrolment reports, and routine maintenance tasks. Respond to routine user queries (e.g., certificates, access to recordings, account/password issues). Upload new educational resources to the Virtual Library (WordPress). 2. Webinar administration & delivery Manage speaker admin: collecting bios and photos, sending consent forms and reminders, requesting Power Point slides, and gathering essential details. Prepare webinar materials such as introduction slides, panelist briefing documents, and certificates. Provide support for running webinars (e.g., managing waiting rooms, chat/Q&A, recordings), compile webinar analytics, and produce standardised reports. Update the webinar calendar and the webinar section of the WFSA website (WordPress). 3. Publications support (ATOTW & UIA) Assist the Managing Editor with administrative tasks for Anaesthesia Tutorial Of The Week (ATOTW) and Update in Anaesthesia (UIA). Liaise with partner organisations and volunteer translators, track translation progress and upload translated content to WordPress. 4. Other duties Provide updates for donor reports and project summaries as requested. Support internal meetings: scheduling, agendas, minutes. Help draft or schedule educational email campaigns in Mailchimp. ABOUT YOU You will need to demonstrate a good understanding and empathy with our values as well as commitment to our vision and mission. You will be expected to fully comply with all WFSA policies and procedures, including our Safeguarding Policy. Knowledge, skills & experience Essential Strong organisational and administrative skills, with the ability to prioritise a varied workload. Excellent digital literacy and comfort learning new software. Experience with Zoom, WordPress, Mailchimp, Moodle. Clear written and verbal communication skills. Proficiency in English. Ability to deliver accurate, detailed work to deadlines. Desirable A strong interest in global health and contributing to a neglected area within global health. Experience working in an NGO, educational, healthcare or global-health-related context (voluntary or paid). Knowledge of a second language (particularly Spanish, French, Portuguese). Professional or academic qualification relating to learning technology, online education or publications. Willingness to represent WFSA at international events or meetings. Personal qualities Collaborative, approachable, and able to work independently. Good interpersonal skills and the ability to develop good relationships with your colleagues and a large global volunteer base. Strong team ethics and willingness to support colleagues. Curious, keen to learn and comfortable with evolving digital tools.
Dec 15, 2025
Full time
As demand for digital learning offering continues to expand, you will provide essential administrative and operational support to ensure the smooth delivery of webinars, publications and online courses to a global audience. About WFSA and our cause Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child. With 146 member societies made up of anaesthesiologists in over 150 countries, WFSA is uniquely placed to influence these inequalities and to help ensure universal access to safe surgery and safe anaesthesia. The role This sits within the Communications, Advocacy and Digital Learning Team and reports to the Digital Learning Manager. You will work closely with all members of our staff team (the Secretariat), as well as many of our committees and key stakeholders. Relationships with member societies and our WFSA Board and Council will also be important; an ability to interact across a range of stakeholders is essential. This is an entry level role which offers huge scope for development and learning across a broad remit. The role is offered either on a hybrid working basis with access to WFSA s central London office or fully remote. Note, the majority of working hours would need to overlap with those of the United Kingdom. Benefits Minimum annual leave entitlement of 25 days. Enhanced employer pension contributions. Potential for travel related to work. Opportunities for training and professional development. Access to Employer Assistance Programme through Benenden. Supportive, collaborative global team. Purpose of role To provide administrative, operational and technical support across WFSA s digital learning portfolio. Particular focus is given to online publications and the Anaesthesia Online Learning Community (AOLC), which encompasses our webinars, online courses and other educational resources. You will handle day-to-day admin, user support, reporting and content updates, ensuring smooth delivery of our educational activities and freeing capacity for senior staff to lead strategic development. You will be part of a small, supportive team working with global volunteers, committees and partner organisations, helping us deliver high-quality, accessible online learning at scale. This is an excellent opportunity for someone with an interest in global health to develop skills in online education, digital content management, webinar operations and LMS administration. Key tasks and responsibilities AOLC support Support the Digital Learning Manager in delivering the Anaesthesia Online Learning Community (AOLC) project action plan and coordinating with volunteer faculty when needed. Provide administrative support for the e-learning platform, including uploading content, enrolling users, checking enrolment reports, and routine maintenance tasks. Respond to routine user queries (e.g., certificates, access to recordings, account/password issues). Upload new educational resources to the Virtual Library (WordPress). 2. Webinar administration & delivery Manage speaker admin: collecting bios and photos, sending consent forms and reminders, requesting Power Point slides, and gathering essential details. Prepare webinar materials such as introduction slides, panelist briefing documents, and certificates. Provide support for running webinars (e.g., managing waiting rooms, chat/Q&A, recordings), compile webinar analytics, and produce standardised reports. Update the webinar calendar and the webinar section of the WFSA website (WordPress). 3. Publications support (ATOTW & UIA) Assist the Managing Editor with administrative tasks for Anaesthesia Tutorial Of The Week (ATOTW) and Update in Anaesthesia (UIA). Liaise with partner organisations and volunteer translators, track translation progress and upload translated content to WordPress. 4. Other duties Provide updates for donor reports and project summaries as requested. Support internal meetings: scheduling, agendas, minutes. Help draft or schedule educational email campaigns in Mailchimp. ABOUT YOU You will need to demonstrate a good understanding and empathy with our values as well as commitment to our vision and mission. You will be expected to fully comply with all WFSA policies and procedures, including our Safeguarding Policy. Knowledge, skills & experience Essential Strong organisational and administrative skills, with the ability to prioritise a varied workload. Excellent digital literacy and comfort learning new software. Experience with Zoom, WordPress, Mailchimp, Moodle. Clear written and verbal communication skills. Proficiency in English. Ability to deliver accurate, detailed work to deadlines. Desirable A strong interest in global health and contributing to a neglected area within global health. Experience working in an NGO, educational, healthcare or global-health-related context (voluntary or paid). Knowledge of a second language (particularly Spanish, French, Portuguese). Professional or academic qualification relating to learning technology, online education or publications. Willingness to represent WFSA at international events or meetings. Personal qualities Collaborative, approachable, and able to work independently. Good interpersonal skills and the ability to develop good relationships with your colleagues and a large global volunteer base. Strong team ethics and willingness to support colleagues. Curious, keen to learn and comfortable with evolving digital tools.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Hybrid working with regular travel to our London Bridge Office What the job involves We re seeking a Website Content Officer to join our Integrated Marketing and Media team. In this role, you ll take the lead in managing and improving the content on our website, making sure it s clear, accessible and meets the needs of our diverse audience. Acting as the voice of the user , you ll be responsible for publishing updates via our content management system (CMS), maintaining high standards of quality, consistency, and accessibility across the site. You ll oversee key areas, including the homepage, keeping information accurate, up to date, and easy to navigate. You ll work closely with teams across the Prostate Cancer UK to help shape their messages for the web, offering advice, guidance, and training where needed. Day to day, you ll manage content schedules, review pages to identify improvements, and create or edit content to keep the site fresh and effective. You ll also use digital analytics tools to monitor performance and suggest ways we can enhance the user experience. As part of the Digital Marketing and Channels team, you ll work closely with our email and social media teams to ensure our owned channels are aligned. You ll lead on the delivery of our regular News and Views articles in conjunction with our Strategic Communications team, and you ll work closely with our Web Operations team to help identify and test new website features and fix technical issues. Please note internally this role is known as Digital Channels Officer Web. What we want from you We re looking for someone with solid experience in writing, editing, and proofreading web content to serve a specific audience. You'll be skilled in using content management systems (ideally Umbraco) to build and update web pages. You ll have the technical skills to author and edit basic HTML, as well as prepare and edit images for the web. A good understanding of interpreting website analytics, including experience with Google Analytics and search engine optimisation techniques, is essential. You ll be an excellent communicator, able to explain complex analytics and technical details clearly and accessibly to colleagues who may not have a technical background. In this role, you ll need to manage priorities effectively and work well under tight deadlines. You ll be confident negotiating and handling challenging conversations when necessary. Staying up to date with current web tools and digital content trends will be a real advantage as we continually improve our site. If you re passionate about digital content, enjoy collaborating with others, and want to help drive positive change for men, we d love to hear from you. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions. Next steps More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our How to apply section sharing the key points to refer to in your application and to apply. Got a question? Please let us know if you have any accessibility requirements or any other questions we re here to help. The closing date is Sunday 4th January 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled for the week of Monday 12th January 2026.
Dec 15, 2025
Full time
Hybrid working with regular travel to our London Bridge Office What the job involves We re seeking a Website Content Officer to join our Integrated Marketing and Media team. In this role, you ll take the lead in managing and improving the content on our website, making sure it s clear, accessible and meets the needs of our diverse audience. Acting as the voice of the user , you ll be responsible for publishing updates via our content management system (CMS), maintaining high standards of quality, consistency, and accessibility across the site. You ll oversee key areas, including the homepage, keeping information accurate, up to date, and easy to navigate. You ll work closely with teams across the Prostate Cancer UK to help shape their messages for the web, offering advice, guidance, and training where needed. Day to day, you ll manage content schedules, review pages to identify improvements, and create or edit content to keep the site fresh and effective. You ll also use digital analytics tools to monitor performance and suggest ways we can enhance the user experience. As part of the Digital Marketing and Channels team, you ll work closely with our email and social media teams to ensure our owned channels are aligned. You ll lead on the delivery of our regular News and Views articles in conjunction with our Strategic Communications team, and you ll work closely with our Web Operations team to help identify and test new website features and fix technical issues. Please note internally this role is known as Digital Channels Officer Web. What we want from you We re looking for someone with solid experience in writing, editing, and proofreading web content to serve a specific audience. You'll be skilled in using content management systems (ideally Umbraco) to build and update web pages. You ll have the technical skills to author and edit basic HTML, as well as prepare and edit images for the web. A good understanding of interpreting website analytics, including experience with Google Analytics and search engine optimisation techniques, is essential. You ll be an excellent communicator, able to explain complex analytics and technical details clearly and accessibly to colleagues who may not have a technical background. In this role, you ll need to manage priorities effectively and work well under tight deadlines. You ll be confident negotiating and handling challenging conversations when necessary. Staying up to date with current web tools and digital content trends will be a real advantage as we continually improve our site. If you re passionate about digital content, enjoy collaborating with others, and want to help drive positive change for men, we d love to hear from you. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions. Next steps More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our How to apply section sharing the key points to refer to in your application and to apply. Got a question? Please let us know if you have any accessibility requirements or any other questions we re here to help. The closing date is Sunday 4th January 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled for the week of Monday 12th January 2026.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
About Our Client We are an international law firm committed to building lasting partnerships with our clients. We advise listed and private companies, institutions, and individuals across a range of sectors including energy transition, life sciences, private capital, technology, and transportation. With a global team of over 1,400 professionals across multiple offices in Europe, the Middle East, and Asia, we combine deep legal expertise with commercial insight. Our international network enables us to support clients in over 100 countries. Job Description Legal Expertise & Knowledge Sharing Maintain and enhance the team's expertise in pensions law and practice. Monitor legal and market developments, deliver training, prepare updates, and respond to technical queries. Identify trends and opportunities for thought leadership and innovation. Support client matters directly when needed. Client Engagement Collaborate with colleagues to communicate legal developments to clients via updates, briefings, and seminars. Represent the team in external professional networks. Training & Development Design and deliver training sessions tailored to the team's needs. Ensure accessibility of training across locations and practice groups. Precedents & Resources Develop and maintain precedents and clause libraries. Implement systems for capturing and organizing know-how, including internal repositories. Knowledge Systems Manage intranet pages and social media presence. Configure news aggregation tools in collaboration with information officers. Cross-Team Collaboration Coordinate training and updates across practice groups. Mentor junior team members and support innovation. Business Development Support Contribute legal input to pitches and marketing materials. Additional Duties Participate in firm-wide knowledge lawyer meetings. Promote and support knowledge systems and processes. Assist with current awareness bulletins, legal research, and precedent updates. Support team meetings and system testing. Stay informed on emerging pensions issues. The Successful Applicant Strong communication and interpersonal skills. Commercial awareness and client-focused mindset. High standards of accuracy and attention to detail. Excellent drafting, research, and presentation abilities. Ability to manage multiple priorities and meet deadlines. Comfortable with technology and knowledge platforms. Self-motivated, resilient, and proactive. Collaborative team player with mentoring capabilities. What's on Offer Competitive salary ranging from £125000 to £150000 per annum. Generous holiday leave to maintain a healthy work-life balance. Opportunities for professional growth within a leading legal team. A supportive and collaborative company culture. Access to resources and tools for continued legal development. If you are passionate about pensions law and knowledge development, we encourage you to apply.
Dec 15, 2025
Full time
About Our Client We are an international law firm committed to building lasting partnerships with our clients. We advise listed and private companies, institutions, and individuals across a range of sectors including energy transition, life sciences, private capital, technology, and transportation. With a global team of over 1,400 professionals across multiple offices in Europe, the Middle East, and Asia, we combine deep legal expertise with commercial insight. Our international network enables us to support clients in over 100 countries. Job Description Legal Expertise & Knowledge Sharing Maintain and enhance the team's expertise in pensions law and practice. Monitor legal and market developments, deliver training, prepare updates, and respond to technical queries. Identify trends and opportunities for thought leadership and innovation. Support client matters directly when needed. Client Engagement Collaborate with colleagues to communicate legal developments to clients via updates, briefings, and seminars. Represent the team in external professional networks. Training & Development Design and deliver training sessions tailored to the team's needs. Ensure accessibility of training across locations and practice groups. Precedents & Resources Develop and maintain precedents and clause libraries. Implement systems for capturing and organizing know-how, including internal repositories. Knowledge Systems Manage intranet pages and social media presence. Configure news aggregation tools in collaboration with information officers. Cross-Team Collaboration Coordinate training and updates across practice groups. Mentor junior team members and support innovation. Business Development Support Contribute legal input to pitches and marketing materials. Additional Duties Participate in firm-wide knowledge lawyer meetings. Promote and support knowledge systems and processes. Assist with current awareness bulletins, legal research, and precedent updates. Support team meetings and system testing. Stay informed on emerging pensions issues. The Successful Applicant Strong communication and interpersonal skills. Commercial awareness and client-focused mindset. High standards of accuracy and attention to detail. Excellent drafting, research, and presentation abilities. Ability to manage multiple priorities and meet deadlines. Comfortable with technology and knowledge platforms. Self-motivated, resilient, and proactive. Collaborative team player with mentoring capabilities. What's on Offer Competitive salary ranging from £125000 to £150000 per annum. Generous holiday leave to maintain a healthy work-life balance. Opportunities for professional growth within a leading legal team. A supportive and collaborative company culture. Access to resources and tools for continued legal development. If you are passionate about pensions law and knowledge development, we encourage you to apply.
Legal Compliance Manager - Cardiff Salary: £65,000 per annum Full Time (Flexible Working Considered) Excellent Benefits Package An outstanding opportunity has arisen for an experienced Legal Compliance Manager with strong conveyancing expertise to join a leading, high-performing property legal services provider. This is a key leadership position, driving ethical, regulatory, and professional standards across the business and ensuring the delivery of a safe, compliant, and commercially effective service. We are seeking a proactive, knowledgeable and supportive compliance professional who can lead a team, influence senior stakeholders, and uphold first class compliance practices across multiple operational locations. Key Responsibilities As the Legal Compliance Manager, you will be responsible for ensuring robust compliance standards across the organisation. You will lead the compliance team, oversee complaints, risk management and Professional Indemnity processes, and provide pragmatic, business focused advice at all levels. Leadership & Oversight Lead, mentor and guide the Compliance Team, including direct management of the Senior Compliance Officer. Ensure effective investigation, recording and reporting of escalated complaints (including to the Legal Ombudsman) and circumstances or claims requiring PI Insurance notification. Regulatory & Risk Management Safeguard the organisation's ethical and professional standards. Identify risk areas and design, implement and monitor controls. Conduct focused audits, thematic reviews and service quality assessments. Update compliance MI to track trends and inform risk decisions. Annual review and update of the Practice Wide Risk Assessment (PWRA) and related policies. Training & Continuous Improvement Deliver workshops, publish compliance guides and provide ongoing technical advice. Identify training needs and collaborate with the Training Team to embed improvements. Support the creation of annual AML training content. AML, Data Protection & Professional Standards Act as Deputy MLRO, including chairing the AML Committee and advising on complex AML decisions. Serve as the firm's Data Protection Officer, liaising with the wider Group DP team. Maintain an excellent understanding of the CLC Code of Conduct and cultivate relationships with the regulator. Stakeholder Engagement Work closely with the Head of Legal Practice, Operational Heads, Group Compliance, IT and Finance to support risk balanced innovation. Manage relationships with third party providers including HM Land Registry, lenders and digital verification partners. Support regulatory consultations and business projects as required. About You Qualifications Regulated legal professional (SRA, CLC, CILEx) preferred. Minimum 8 years' conveyancing experience with at least 5 years PQE. Skills & Experience Strong regulatory and compliance knowledge within the conveyancing/property legal sector. Excellent communication skills and ability to engage credibly at all levels. Highly organised with strong analytical, problem solving and planning abilities. Confident, approachable and committed to maintaining high ethical standards. Able to work independently and collaboratively across teams. Strong working knowledge of Microsoft Office (Word, Excel, Outlook). Committed to equality, diversity and inclusion. What's on Offer £65,000 salary 25 days annual leave plus bank holidays Flexible working options Pension scheme Ongoing professional development, CPD support and specialist training Opportunity to play a central strategic role in shaping best practice within a respected legal organisation How to Apply If you are an experienced compliance professional with a strong conveyancing background looking to step into a senior, influential role, we would love to hear from you. Please submit your CV and covering details to Daniel Mason at our head offices.
Dec 15, 2025
Full time
Legal Compliance Manager - Cardiff Salary: £65,000 per annum Full Time (Flexible Working Considered) Excellent Benefits Package An outstanding opportunity has arisen for an experienced Legal Compliance Manager with strong conveyancing expertise to join a leading, high-performing property legal services provider. This is a key leadership position, driving ethical, regulatory, and professional standards across the business and ensuring the delivery of a safe, compliant, and commercially effective service. We are seeking a proactive, knowledgeable and supportive compliance professional who can lead a team, influence senior stakeholders, and uphold first class compliance practices across multiple operational locations. Key Responsibilities As the Legal Compliance Manager, you will be responsible for ensuring robust compliance standards across the organisation. You will lead the compliance team, oversee complaints, risk management and Professional Indemnity processes, and provide pragmatic, business focused advice at all levels. Leadership & Oversight Lead, mentor and guide the Compliance Team, including direct management of the Senior Compliance Officer. Ensure effective investigation, recording and reporting of escalated complaints (including to the Legal Ombudsman) and circumstances or claims requiring PI Insurance notification. Regulatory & Risk Management Safeguard the organisation's ethical and professional standards. Identify risk areas and design, implement and monitor controls. Conduct focused audits, thematic reviews and service quality assessments. Update compliance MI to track trends and inform risk decisions. Annual review and update of the Practice Wide Risk Assessment (PWRA) and related policies. Training & Continuous Improvement Deliver workshops, publish compliance guides and provide ongoing technical advice. Identify training needs and collaborate with the Training Team to embed improvements. Support the creation of annual AML training content. AML, Data Protection & Professional Standards Act as Deputy MLRO, including chairing the AML Committee and advising on complex AML decisions. Serve as the firm's Data Protection Officer, liaising with the wider Group DP team. Maintain an excellent understanding of the CLC Code of Conduct and cultivate relationships with the regulator. Stakeholder Engagement Work closely with the Head of Legal Practice, Operational Heads, Group Compliance, IT and Finance to support risk balanced innovation. Manage relationships with third party providers including HM Land Registry, lenders and digital verification partners. Support regulatory consultations and business projects as required. About You Qualifications Regulated legal professional (SRA, CLC, CILEx) preferred. Minimum 8 years' conveyancing experience with at least 5 years PQE. Skills & Experience Strong regulatory and compliance knowledge within the conveyancing/property legal sector. Excellent communication skills and ability to engage credibly at all levels. Highly organised with strong analytical, problem solving and planning abilities. Confident, approachable and committed to maintaining high ethical standards. Able to work independently and collaboratively across teams. Strong working knowledge of Microsoft Office (Word, Excel, Outlook). Committed to equality, diversity and inclusion. What's on Offer £65,000 salary 25 days annual leave plus bank holidays Flexible working options Pension scheme Ongoing professional development, CPD support and specialist training Opportunity to play a central strategic role in shaping best practice within a respected legal organisation How to Apply If you are an experienced compliance professional with a strong conveyancing background looking to step into a senior, influential role, we would love to hear from you. Please submit your CV and covering details to Daniel Mason at our head offices.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Dec 15, 2025
Full time
Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Senior Regulatory Compliance & Incident Officer Permanent, Full time: 35 hours per week Salary: £40,000 to £45,000 + Benefits Home based in England, Scotland or Wales with occasional national travel The Senior Regulatory Compliance & Incident Officer is an operational role reporting to the Regulatory Compliance & Incident Manager. Candidates must have experience working within an Awarding Organisation or End-Point Assessment Organisation (EPAO), specifically as part of a regulatory compliance team. While this position does not have formal line management responsibility, the Senior Officer is expected to matrix manage and mentor other team members to enhance capability. The role involves supporting the Manager in overseeing complex incidents, driving continuous improvement initiatives, leading on high-impact incidents, contributing to policy development, and playing a key part in stakeholder engagement and regulatory reporting. What you'll be doing You'll take the lead when it comes to investigating complex or high-impact incidents - gathering evidence, speaking to those involved, and pulling the facts together clearly and systematically. You'll also be someone colleagues turn to for advice: whether that's interpreting regulatory requirements, understanding what good compliance looks like, or helping teams manage potential risks. Throughout the project lifecycle, you'll help teams understand regulatory expectations, assess risk, and make sure compliance is built in from the start. You'll also support our audit activity - coordinating with different teams, preparing documentation, and making sure actions are followed through. Notifiable events will be another core part of your role. You'll take ownership of the more complex cases, ensure root cause analysis is completed, and make sure corrective actions are put in place. Throughout this, you'll keep the Manager updated so that we maintain transparency and meet all regulatory requirements. Building strong relationships will be key. You'll work with colleagues across the business, external partners, and regulators - sometimes representing EAL at meetings or industry events. You'll also help us keep improving: spotting opportunities to make our processes work better, leading or supporting improvement initiatives, and contributing to training that helps embed best practice. You'll support the identification of compliance and governance risks, help develop mitigation strategies, and contribute to regular reviews to keep our risk picture up to date. You'll also play a role in shaping our policies and procedures, ensuring they're clear, compliant, and aligned to regulatory expectations. Finally, training and mentoring will be part of your day-to-day work. You'll help onboard new colleagues, deliver training to strengthen regulatory understanding, and support other officers as they grow professionally. Additionally, you'll be responsible for producing accurate compliance reports, analysing incident and audit data, and highlighting trends that support better decision-making. What we're looking for You'll have experience in delivering or developing qualifications within an AO or EPA environment. As well as this you will be confident communicating clearly and professionally - whether you're drafting regulatory reports, documenting incidents, or shaping policies and processes. We're looking for someone who already has experience leading complex investigations and managing compliance obligations in an AO or EPAO setting. Being able to build strong relationships is crucial - especially when it comes to influencing, negotiating, and working closely with regulators and internal stakeholders. We're also looking for someone who has supported or mentored others before, and who can demonstrate their ability to help colleagues strengthen their skills and confidence. You'll have experience in leading investigations, delivering compliance or governance-focused change initiatives and will be able to show how you've worked collaboratively across teams. You'll be educated to Level 5/degree level (or equivalent) and bring a strong, practical understanding of Ofqual and other regulatory frameworks, and know how they're applied in real AO/EPAO contexts. It would be great (but not essential) if you also have Any qualifications related to compliance, risk, or similar fields, along with experience in regulatory audits or reporting. If you have experience delivering training sessions or workshops this will be advantageous. Working for EAL/Enginuity Group We offer a supportive work environment and a comprehensive benefits package. Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences. Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together. We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process. Remote/home based working at Enginuity Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch. As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance. The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair. Our benefits include: Competitive externally benchmarked salaries A defined contribution pension (4.5% employer/employee contribution). 25 days paid holiday (increasing after 1 years' service to 26 days and 2 years to 27 days), plus bank holidays. 3 additional paid days for company shutdown over Christmas and New Year A holiday buy scheme - option to buy up 5 days extra days holiday per year Life assurance of 2x your salary A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service. Paid membership of a Professional Body to support your continuous development. An Employee Assistance Programme offering free confidential advice and support Wellbeing programmes, access to a free wellbeing website and wellbeing app Paid time off to volunteer in your local community or to support wider charitable causes A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers Enhanced maternity, paternity, shared parental, adoption and dependant leave Access to training and development opportunities About Us The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society's greatest challenges. Enginuity is a charity that has created a 'common language' for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change. We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to: support engineering and manufacturing employers in discovering new sources of skills; provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead; and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net zero transition. Further Information If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at . As part of our commitment to diversity, equality, and inclusion, you'll receive our Equal Opportunities Survey. We'd greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices. We're unable support UK relocation or to sponsor a visa for this role. Depending on the volume of applications, the closing date for this position may be extended or brought forward.
Dec 15, 2025
Full time
Senior Regulatory Compliance & Incident Officer Permanent, Full time: 35 hours per week Salary: £40,000 to £45,000 + Benefits Home based in England, Scotland or Wales with occasional national travel The Senior Regulatory Compliance & Incident Officer is an operational role reporting to the Regulatory Compliance & Incident Manager. Candidates must have experience working within an Awarding Organisation or End-Point Assessment Organisation (EPAO), specifically as part of a regulatory compliance team. While this position does not have formal line management responsibility, the Senior Officer is expected to matrix manage and mentor other team members to enhance capability. The role involves supporting the Manager in overseeing complex incidents, driving continuous improvement initiatives, leading on high-impact incidents, contributing to policy development, and playing a key part in stakeholder engagement and regulatory reporting. What you'll be doing You'll take the lead when it comes to investigating complex or high-impact incidents - gathering evidence, speaking to those involved, and pulling the facts together clearly and systematically. You'll also be someone colleagues turn to for advice: whether that's interpreting regulatory requirements, understanding what good compliance looks like, or helping teams manage potential risks. Throughout the project lifecycle, you'll help teams understand regulatory expectations, assess risk, and make sure compliance is built in from the start. You'll also support our audit activity - coordinating with different teams, preparing documentation, and making sure actions are followed through. Notifiable events will be another core part of your role. You'll take ownership of the more complex cases, ensure root cause analysis is completed, and make sure corrective actions are put in place. Throughout this, you'll keep the Manager updated so that we maintain transparency and meet all regulatory requirements. Building strong relationships will be key. You'll work with colleagues across the business, external partners, and regulators - sometimes representing EAL at meetings or industry events. You'll also help us keep improving: spotting opportunities to make our processes work better, leading or supporting improvement initiatives, and contributing to training that helps embed best practice. You'll support the identification of compliance and governance risks, help develop mitigation strategies, and contribute to regular reviews to keep our risk picture up to date. You'll also play a role in shaping our policies and procedures, ensuring they're clear, compliant, and aligned to regulatory expectations. Finally, training and mentoring will be part of your day-to-day work. You'll help onboard new colleagues, deliver training to strengthen regulatory understanding, and support other officers as they grow professionally. Additionally, you'll be responsible for producing accurate compliance reports, analysing incident and audit data, and highlighting trends that support better decision-making. What we're looking for You'll have experience in delivering or developing qualifications within an AO or EPA environment. As well as this you will be confident communicating clearly and professionally - whether you're drafting regulatory reports, documenting incidents, or shaping policies and processes. We're looking for someone who already has experience leading complex investigations and managing compliance obligations in an AO or EPAO setting. Being able to build strong relationships is crucial - especially when it comes to influencing, negotiating, and working closely with regulators and internal stakeholders. We're also looking for someone who has supported or mentored others before, and who can demonstrate their ability to help colleagues strengthen their skills and confidence. You'll have experience in leading investigations, delivering compliance or governance-focused change initiatives and will be able to show how you've worked collaboratively across teams. You'll be educated to Level 5/degree level (or equivalent) and bring a strong, practical understanding of Ofqual and other regulatory frameworks, and know how they're applied in real AO/EPAO contexts. It would be great (but not essential) if you also have Any qualifications related to compliance, risk, or similar fields, along with experience in regulatory audits or reporting. If you have experience delivering training sessions or workshops this will be advantageous. Working for EAL/Enginuity Group We offer a supportive work environment and a comprehensive benefits package. Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences. Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together. We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process. Remote/home based working at Enginuity Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch. As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance. The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair. Our benefits include: Competitive externally benchmarked salaries A defined contribution pension (4.5% employer/employee contribution). 25 days paid holiday (increasing after 1 years' service to 26 days and 2 years to 27 days), plus bank holidays. 3 additional paid days for company shutdown over Christmas and New Year A holiday buy scheme - option to buy up 5 days extra days holiday per year Life assurance of 2x your salary A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service. Paid membership of a Professional Body to support your continuous development. An Employee Assistance Programme offering free confidential advice and support Wellbeing programmes, access to a free wellbeing website and wellbeing app Paid time off to volunteer in your local community or to support wider charitable causes A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers Enhanced maternity, paternity, shared parental, adoption and dependant leave Access to training and development opportunities About Us The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society's greatest challenges. Enginuity is a charity that has created a 'common language' for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change. We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to: support engineering and manufacturing employers in discovering new sources of skills; provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead; and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net zero transition. Further Information If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at . As part of our commitment to diversity, equality, and inclusion, you'll receive our Equal Opportunities Survey. We'd greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices. We're unable support UK relocation or to sponsor a visa for this role. Depending on the volume of applications, the closing date for this position may be extended or brought forward.
Go back NICE - The National Institute for Health and Care Excellence Deputy Director of Infrastructure, Cyber and IT Operations The closing date is 04 January 2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We improve outcomes for people using the NHS and other public health and social care services by: o producing evidence-based guidance and advice for health, public health and social care practitioners no developing quality standards and performance metrics for people providing and commissioning health, public health and social care services no providing a range of information services for commissioners, practitioners and managers across the spectrum of health and social care. Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility Main duties of the job This role will be accountable for: o Developing and managing the relevant short, medium and long-term strategies for delivery of infrastructure, cyber security and end user support to NICE. o Directing the infrastructure, cyber security, end user services and IT operations functions within the organisation that is tasked with: o Establishing and maintaining stable and secure infrastructure services for NICE. o Ensuring plans for ongoing infrastructure and end users services achieve business goals, performance targets and agreed service levels. o Ensuring appropriate system and processes are in place to enable the day-to-day IT operations, improvement and transformation programmes, and implementation of technical strategies. o Planning, testing and implementing the disaster recovery/business continuity plans for NICE infrastructure. o Deputise and stand-in for the CIO as and when required in internal and external forums, bodies including NICE Executive Team and board. o Act as NICE Deputy Cyber Information Security Officer (CISO). About us The Deputy Director of Infrastructure, Cyber and IT Operations will be a key member of the Digital, Information and Technology directorate's senior team, taking an active role in shaping the strategy and governance of the Directorate. The role will be accountable for the delivery of the infrastructure, cyber and IT operations functions of the organisation, ensuring smooth running with a minimum of risk or disruption. The role will actively support NICE's digital and technology portfolio and programme of on-going digital transformation. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Job responsibilities To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities. Person Specification Education Educated to Master's level or equivalent level or equivalent experience of working at a senior level in a relevant specialist area. Experience Significant experience managing technology and complex infrastructure, including development of technical architecture and roadmaps. Leverages both traditional best practices as well as emerging methods. Experience Proven ability to plan and deliver major technology and cyber programmes, strategic plans and projects that meet user needs; capable of developing and executing strategic plans and roadmaps Experience Strong financial acumen; experience of budgeting, business planning and reporting; procurement of technology; contract and vendor/partner management with a value for money focus. Skills Highly developed specialist knowledge / subject matter expert related to delivery of technology, infrastructure (on-premise and cloud), cyber security and IT operations functions. Skills Extensive client/stakeholder management; highly effective communication at different levels (including large audience presentations and formal settings). Uses effective influencing and negotiation skills in an environment where there may be barriers to change/contentious information. Skills Demonstrable leadership, vision, strategic thinking and planning; able to adopt appropriate management styles and operate effectively in politically sensitive contexts. Other Experience of developing roadmaps, reporting on progress to a range of senior stakeholders, and ability to adapt plans and strategies in response to changing environments/priorities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE - The National Institute for Health and Care Excellence
Dec 15, 2025
Full time
Go back NICE - The National Institute for Health and Care Excellence Deputy Director of Infrastructure, Cyber and IT Operations The closing date is 04 January 2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We improve outcomes for people using the NHS and other public health and social care services by: o producing evidence-based guidance and advice for health, public health and social care practitioners no developing quality standards and performance metrics for people providing and commissioning health, public health and social care services no providing a range of information services for commissioners, practitioners and managers across the spectrum of health and social care. Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility Main duties of the job This role will be accountable for: o Developing and managing the relevant short, medium and long-term strategies for delivery of infrastructure, cyber security and end user support to NICE. o Directing the infrastructure, cyber security, end user services and IT operations functions within the organisation that is tasked with: o Establishing and maintaining stable and secure infrastructure services for NICE. o Ensuring plans for ongoing infrastructure and end users services achieve business goals, performance targets and agreed service levels. o Ensuring appropriate system and processes are in place to enable the day-to-day IT operations, improvement and transformation programmes, and implementation of technical strategies. o Planning, testing and implementing the disaster recovery/business continuity plans for NICE infrastructure. o Deputise and stand-in for the CIO as and when required in internal and external forums, bodies including NICE Executive Team and board. o Act as NICE Deputy Cyber Information Security Officer (CISO). About us The Deputy Director of Infrastructure, Cyber and IT Operations will be a key member of the Digital, Information and Technology directorate's senior team, taking an active role in shaping the strategy and governance of the Directorate. The role will be accountable for the delivery of the infrastructure, cyber and IT operations functions of the organisation, ensuring smooth running with a minimum of risk or disruption. The role will actively support NICE's digital and technology portfolio and programme of on-going digital transformation. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Job responsibilities To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities. Person Specification Education Educated to Master's level or equivalent level or equivalent experience of working at a senior level in a relevant specialist area. Experience Significant experience managing technology and complex infrastructure, including development of technical architecture and roadmaps. Leverages both traditional best practices as well as emerging methods. Experience Proven ability to plan and deliver major technology and cyber programmes, strategic plans and projects that meet user needs; capable of developing and executing strategic plans and roadmaps Experience Strong financial acumen; experience of budgeting, business planning and reporting; procurement of technology; contract and vendor/partner management with a value for money focus. Skills Highly developed specialist knowledge / subject matter expert related to delivery of technology, infrastructure (on-premise and cloud), cyber security and IT operations functions. Skills Extensive client/stakeholder management; highly effective communication at different levels (including large audience presentations and formal settings). Uses effective influencing and negotiation skills in an environment where there may be barriers to change/contentious information. Skills Demonstrable leadership, vision, strategic thinking and planning; able to adopt appropriate management styles and operate effectively in politically sensitive contexts. Other Experience of developing roadmaps, reporting on progress to a range of senior stakeholders, and ability to adapt plans and strategies in response to changing environments/priorities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE - The National Institute for Health and Care Excellence
AmplifyChange has an exciting job opportunity for a Grants Officer to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Officer provides support to the Grants Support Team and Grants Operations Manager across a portfolio of grants, ensuring grants move efficiently and in a timely manner through the grant management cycle. The Grants Officer will be trained to become an advanced user of our online Grants Management System Fluxx and will guide and support users who are less conversant with the system. The Grants Officers also support international business travel logistics. Fluency in French is essential for this role due to AmplifyChange operating as a bilingual fund. The postholder will support our grantees, who are based across Africa, South Asia and the Middle East and North Africa (MENA) region. The role is a Bath-based position and will work closely with team members in the UK and overseas, including our Grants Support Team, Finance and Grants Compliance Team. The Grant Officer reports to the Grants Operations Manager. MAIN RESPONSIBILITIES 1. Using our online Grants Management System Fluxx, oversee a portfolio of grants through a grant implementation process from grant set up through to grant closure, ensuring compliance with internal procedures 2. Act as the operational focal person for grantees and provide support throughout the grant cycle on contractual, operational and reporting matters, drawing on and coordinating expertise from the Grants Managers and Grants Compliance Team 3. Provide support in the preparation and implementation of new grant calls, and support the selection and Due Diligence process when necessary, responding to all applicants whether successful or unsuccessful 4. Regularly monitor the completion of pre-contracting conditions by grantees, and obtain appropriate sign-off internally 5. Coordinate, draft and issue Grant Agreements and Addendums using our online system 6. Provide regular and up-to-date information to operational management by tracking and monitoring grants, and sharing best practice and lessons learned across the portfolio of grants with other staff members and stakeholders 7. Track grantee reporting deadlines, supporting timely report submission by grantees 8. Monitor grantee disbursements in collaboration with the Finance and Grants Compliance teams 9. Support team members, grantees and external consultants to be confident users of the grant management system 10. Contribute to the further development of our business processes and the grant management system, by sharing feedback and suggestions with relevant colleagues 11. Respond to queries from grantees and third-party stakeholders via email 12. Provide support to our online grantee community in the Circle platform, including technical assistance for online courses and webinars in English and French, moderating discussions, and engaging with platform content. PERSON SPECIFICATION Essential: Values and commitment Strong alignment with the values and mission of AmplifyChange including a commitment to rights-based, inclusive approaches to sexual and reproductive health and rights (SRHR). Sensitivity to working with diverse communities and an understanding of social, cultural, and political contexts affecting SRHR. Qualifications and Experience Educated to A-level or equivalent Excellent familiarity with Microsoft Office Excellent communication skills Excellent attention to detail Good numeracy Skills , competencies and personal qualities Fluency in English and French (additional languages an advantage) Ability to build effective working relationships with team members of diverse backgrounds and expertise, both in person and virtual Ability to use own initiative, with a proactive and problem-solving attitude Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines Desirable: Educated to degree level or equivalent Experience in project coordination or administration Experience with grant making and understanding of the grant management cycle including set up, contracting, implementation, monitoring and evaluation Experience using Grant Management Software such as Fluxx Knowledge of, or experience working in, Africa, South Asia and/or MENA region Knowledge of appropriate language skills would be an asset (eg Swahili, Arabic, Urdu, Hindi, Portuguese) WORKING ARRANGEMENTS This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Grants and Operations Manager. AmplifyChange is based in Bath, and we operate a hybrid working model which would include coming to the office at least once a week. Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK. Requests for flexible working arrangements will be considered. International and national travel will be required. SALARY AND PACKAGE Basic salary range: £28,000 £32,000 per year Holiday : 25 days per annum on full time basis Pension : 8% employer contribution Life insurance : Life insurance scheme Benefits : Employee Insurance Program, Health cash plan AmplifyChange is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable children and adults. All our employees are expected to share this commitment and abide by our Code of Ethics at all times.
Dec 15, 2025
Full time
AmplifyChange has an exciting job opportunity for a Grants Officer to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Officer provides support to the Grants Support Team and Grants Operations Manager across a portfolio of grants, ensuring grants move efficiently and in a timely manner through the grant management cycle. The Grants Officer will be trained to become an advanced user of our online Grants Management System Fluxx and will guide and support users who are less conversant with the system. The Grants Officers also support international business travel logistics. Fluency in French is essential for this role due to AmplifyChange operating as a bilingual fund. The postholder will support our grantees, who are based across Africa, South Asia and the Middle East and North Africa (MENA) region. The role is a Bath-based position and will work closely with team members in the UK and overseas, including our Grants Support Team, Finance and Grants Compliance Team. The Grant Officer reports to the Grants Operations Manager. MAIN RESPONSIBILITIES 1. Using our online Grants Management System Fluxx, oversee a portfolio of grants through a grant implementation process from grant set up through to grant closure, ensuring compliance with internal procedures 2. Act as the operational focal person for grantees and provide support throughout the grant cycle on contractual, operational and reporting matters, drawing on and coordinating expertise from the Grants Managers and Grants Compliance Team 3. Provide support in the preparation and implementation of new grant calls, and support the selection and Due Diligence process when necessary, responding to all applicants whether successful or unsuccessful 4. Regularly monitor the completion of pre-contracting conditions by grantees, and obtain appropriate sign-off internally 5. Coordinate, draft and issue Grant Agreements and Addendums using our online system 6. Provide regular and up-to-date information to operational management by tracking and monitoring grants, and sharing best practice and lessons learned across the portfolio of grants with other staff members and stakeholders 7. Track grantee reporting deadlines, supporting timely report submission by grantees 8. Monitor grantee disbursements in collaboration with the Finance and Grants Compliance teams 9. Support team members, grantees and external consultants to be confident users of the grant management system 10. Contribute to the further development of our business processes and the grant management system, by sharing feedback and suggestions with relevant colleagues 11. Respond to queries from grantees and third-party stakeholders via email 12. Provide support to our online grantee community in the Circle platform, including technical assistance for online courses and webinars in English and French, moderating discussions, and engaging with platform content. PERSON SPECIFICATION Essential: Values and commitment Strong alignment with the values and mission of AmplifyChange including a commitment to rights-based, inclusive approaches to sexual and reproductive health and rights (SRHR). Sensitivity to working with diverse communities and an understanding of social, cultural, and political contexts affecting SRHR. Qualifications and Experience Educated to A-level or equivalent Excellent familiarity with Microsoft Office Excellent communication skills Excellent attention to detail Good numeracy Skills , competencies and personal qualities Fluency in English and French (additional languages an advantage) Ability to build effective working relationships with team members of diverse backgrounds and expertise, both in person and virtual Ability to use own initiative, with a proactive and problem-solving attitude Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines Desirable: Educated to degree level or equivalent Experience in project coordination or administration Experience with grant making and understanding of the grant management cycle including set up, contracting, implementation, monitoring and evaluation Experience using Grant Management Software such as Fluxx Knowledge of, or experience working in, Africa, South Asia and/or MENA region Knowledge of appropriate language skills would be an asset (eg Swahili, Arabic, Urdu, Hindi, Portuguese) WORKING ARRANGEMENTS This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Grants and Operations Manager. AmplifyChange is based in Bath, and we operate a hybrid working model which would include coming to the office at least once a week. Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK. Requests for flexible working arrangements will be considered. International and national travel will be required. SALARY AND PACKAGE Basic salary range: £28,000 £32,000 per year Holiday : 25 days per annum on full time basis Pension : 8% employer contribution Life insurance : Life insurance scheme Benefits : Employee Insurance Program, Health cash plan AmplifyChange is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable children and adults. All our employees are expected to share this commitment and abide by our Code of Ethics at all times.
