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About the role We are excited to be recruiting for a Service Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group. Do we have your interest ? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? Industry leading competitive salary A flexible approach to working patterns Bonus scheme A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Service Advisor Manage the work-flow and profitability of the department. Manage the team, including Service Advisors, Workshop Technicians and Parts staff. Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Ensure the team regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved. The ideal candidate will have the following skills and experiences: Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver. Excellent Customer Relations. Proficiency in analysing reports and managing costs. Excellent interpersonal and organisational skills and be well presented. Must be IT literate, and a working knowledge of Kerridge would be advantageous. Previous experience in a similar role within the motor industry is essential. "Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." JBRP1_UKTJ

Authentication failed, please verify that you entered the correct authentication credentials. Password reset link will be sent to your email address. Save your favourite developments and properties View your recent searches and viewing history Use our online mortgage and Help to Buy calculator Access your home information once reserved Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Main Purpose of role We have an exciting opportunity for a Sales Executive to join our Yorkshire West region, supporting at our development in Batley. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight. The Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to. The successful candidate will work closely with the Sales Manager from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner. The Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Educated to GCSE or equivalent standard in English and Maths. Formal sales/customer service specific qualifications. Valid UK Driving License If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs. Reference:KMH/YW/2016 Hours:35 hours per week, Thursday to Monday Location:Batley, WF17 6EU Employer:Keepmoat Homes, Yorkshire West Job type:Full Time, Permanent Closing date:16/01/2026 Do you hold right to work in the UK without requiring sponsorship? Where did you hear about this role? Your preferences To be the first to hear about new developments and releases, special offers and exclusive events, please select your marketing preferences below. We will treat your data with respect and you can unsubscribe at any time. You can read our privacy notice here . Please select your marketing preferences: Email Telephone SMS

About The Role What are the main responsibilities of the job role? Manage the end-to-end technicalrelationship for key retail and branded customers, ensuring Whitworths is seenas the supplier of choice. Lead customer technical agendas, deliveringTechnical JBP plans and ensuring all requirements, codes of practice andstandards are consistently met. Act as the first point of contact for technicalqueries, issues and complaints, resolving them quickly and professionally.Maintain full compliance across food safety, legality, quality systems, IFScontrols and customer platforms. Oversee supplier approval, raw material andfinished goods specifications, and 3rd-party packer management. Partnercross-functionally with Commercial, NPD, Supply Chain and Responsible Sourcingto support safe, compliant product development. Drive continuous improvementthrough strong KPI management, data analysis and proactive problem solving.Host customer visits and audits, representing Whitworths with confidence andcredibility. What are the key ingredients needed for the role? Strong technical experience within FMCG or food manufacturing, ideally managing retail customer accounts. A solid understanding of food safety, legality, BRC standards and customer Codes of Practice. Proven ability to manage technical queries, complaints and supplier compliance with accuracy and pace. Experience handling specifications and customer technical systems. Excellent stakeholder management skills, confident communication and a solutions-focused mindset. Ability to analyse data and use insights to drive improvements with strong organisation and attention to detail. Leadership capability to motivate and guide technical teams. A collaborative, accountable, team-centred approach aligned to our values - Solutions. Teamwork. Accountability. Respect. About Us We're on an exciting mission here at Whitworths - to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We're the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond. There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you'll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.

We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:

The Role We're looking for a Manager to join our Digital Finance team in Sheffield. We're looking for an ambitious individual who is hungry to take on more than day-to-day portfolio work. This role is perfect for someone ready to step into a trusted-advisor position, work directly with clients, and gain broad exposure across digital finance, tax-adjacent advisory work, and SME/OMB consultancy. You'll report to a Partner or Director and have responsibility for leading and coaching a small team of trainees. You'll work in a tech-focused, agile team, supporting a growing and varied portfolio, getting involved in client meetings, strategic projects, and taking advantage of development opportunities across the wider firm. There will be lots to get involved with in this role, but examples of what you'll be working on are: Acting as a trusted advisor to clients, providing proactive finance support and insights Working across a varied SME/OMB client base Supporting and leading client meetings, bringing a clear, consultative approach Delivering tech-focused finance work using cloud systems and automation tools Contributing to wider tax or digital development projects Working closely with senior managers and advisors in a smaller, agile team We can consider full-time or part-time hours for this role; the minimum hours will be 22.5 per week, and we're flexible on how that looks - whether that's three full days or five shorter days. We're happy to discuss working patterns during the application process. The Role Requirements To thrive in this role, you'll need: This is a role with headroom and visibility, so we're looking for someone motivated, capable and hungry for progression, exposure and involvement. You'll be a qualified accountant with strong technical expertise Experience of managing a portfolio of clients The ability to build strong relationships with clients and colleagues A consultative and 'trusted advisor' approach to working with clients To act as a supportive leader for the trainees you manage An interest in technology and emerging fintech trends We don't expect you to tick every box. If you're excited about this role and believe you can make a difference, we'd love to hear from you. We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there's anything you need support with, just let us know. The Package Salary range £47,000 - £55,000 depending on skills and experience Discretionary annual bonus 27 days annual leave, plus bank holidays. Pension contributions of 5.3% when you contribute 3.2% Further NI savings on salsac pension option Salary sacrifice car scheme The Team Digital Finance (DF) means different things across the industry, but at BHP, it's simple: we become our clients' outsourced finance function. We take care of everything from bookkeeping and management accounts to budgeting, forecasting, tax, compliance, and data reporting, giving them a modern, tech-enabled finance capability without the overhead of building it in-house. The work is fast-moving and varied, with regular client interaction and the opportunity to develop deep relationships as a trusted adviser who understands their business inside out. Our DF team comprises over 40 supportive and forward-thinking professionals across 4 BHP offices. The team are as committed to each other as they are to our clients and have a great culture. The Culture Friendly, supportive, caring, inclusive These are just some of the words that our current colleagues use to describe our culture. We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups we make sure everyone has the chance to have their say and play a part in shaping our culture. When you join us, you can expect: A welcoming environment where everyone feels valued. Regular team events, networking opportunities, and professional development sessions. Agile, hybrid working to help you find the best work-life balance. Wellness programs, mental well-being support, and initiatives that prioritise your well-being. The freedom to challenge ideas, drive change, and take ownership of your progression from day one. The Process Our recruitment process typically includes an initial informal chat about the role, followed by a more structured face-to-face interview. We'll keep you updated at every stage. You deserve to thrive. At BHP, we're offering a job, but we're also offering a career and a community where your expertise will be appreciated, your potential nurtured, and your success celebrated. General Enquiries (0) The registered office of BHP LLP (registered under number OC416373 in England and Wales) is Albert Works, Sidney Street, Sheffield, S1 4RG Legal Accessibility Statement Cookie Policy Privacy Policy Terms & Conditions Complaints Investment Advice BHP LLP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.

Part qualified Accountant Hybrid Lancaster £28-£30k Want to take your accountancy career to the next stage with an employer that is going places and growing at a fast pace? Keep reading Based in Lancaster working in great offices that are very accessible, with an added bonus of free parking, offering a very flexible way of working and development of your career. The role will involve managing a portfolio of clients. Tasks will include planning workload (self-assessment tax returns, year-end company accounts and corporation tax returns), liaising with clients and answering technical queries, reviewing work, answering technical questions and providing an all-round service going above and beyond for clients. What you'll be doing: Preparation of self-assessment tax returns. Providing personal & corporate tax advice. Preparation of annual accounts. Dealing with HMRC in regards to queries and correspondence. Customer service answering telephone calls and emails and dealing with queries and complaints. Promote quality of service delivered to clients for retention and growth. Report to managers & senior managers on personal and team performance. What were after: Experienced gained within practice Solid background managing a client portfolio Confident with cloud systems (Xero, FreeAgent, QuickBooks) Great at building relationships and solving problems Calm under pressure, organised, and always looking ahead What you will receive: Salary £30-£32k plus study package 22 days holiday plus bank and your birthday off rising to 25 with length of service Bupa cashplan Autoenrollment pension Onsite in Lancaster at least 1 day per week If this sounds of interest get in touch with James at Turver Jones for more information or apply with your cv as we are interviewing asap and looking to offer before Christmas. JBRP1_UKTJ

Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in our clients products and solutions. You will monitor clients through the analysis of data, networking with internal teams and providing improvements to the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction. Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones and a plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise the products/services, ensuring service issue resolution and that customer goals are met. Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to avoid dissatisfaction and ultimately drive retention throughout the customer life cycle. Provide support during onboarding and training to improve adoption and usage. Reviewing client related data and metrics to ensure any issues arising from adoption, trends, features, tickets etc are all positively and efficiently dealt with. Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends and solutions. Review customer complaints and concerns and seek ways to improve the customer experience. In addition you should be obtaining user feedback. Promote the value of the product and new features through demonstration. Promote and demonstrate value through the customer experience. Analyse customer data to improve the customer experience. Identify and prioritise product/service updates that reflect customer requests, industry market and competitor trends and report to key stakeholders. Provide insight and relay the voice of the customer within internal teams including Product, Sales, Marketing, Operations and Technical Support. Serve as a product ambassador, educating client stakeholders on product capabilities and benefits. Frontends solutioning communication with customers designs the solution to have onboarding team implement it, here onboarding team can then be treated as Managed Services supporting Customer Success. Conduct technical challenge/solutioning sessions once the deal is landed to ensure business objectives are achieved. New Feature, Enhancement Requests from customers should also be front ended and reported by CSM Key Skills and Experience Proven work experience (3 years +) as a Customer Success Manager or similar role (e.g. Technical Account Manager, Client Relationship Manager). Experience in a Tech and/or SaaS business working closely with the products. Track record of improving customer satisfaction through a planned and structured approach. Track record of helping enterprise clients expand their usage. Experience working with brand image and promoting value through customer experience. Exceptional ability to communicate and foster positive business relationships. Technically savvy; especially relating to mobile applications, web applications and development, systems integration and product release and support requirements. Able to learn and pick up new technology quickly and be able to appreciate and explain its value to clients. Excellent personal organisation and tracking skills to deliver high volume workload accurately and on time. Experience in managing a diverse group and training each according to company standards. Educated to degree level. Outstanding communication and presentation skills (written and verbal) to all levels of an organisation across globe. Strong facilitation skills (requirements sessions, design meetings, progress and status update meetings).

Overview Working with local farmers to produce consistent quality lamb and beef from naturally sustainable sources, we are actively seeking applications from individuals keen to take up a career within one of Europe's leading food processing companies. This is an exciting opportunity to join a well-established team, who have a desire to produce better food naturally. As an FSQ Officer, you will play a key role in supporting the site's food safety and quality systems. You'll work closely with the FSQ Manager to ensure regulatory compliance, uphold customer standards, and maintain robust traceability and documentation across the site. Responsibilities General FSQ Duties Liaising with other departments in the company to ensure efficient operations are conducted in compliance with all relevant domestic and EU legislation. Developing and enhancing company policies, systems and procedures (in conjunction with the FSQ Manager) to meet requirements of customers, the BRC standard, company objectives and industry best practice. Monitoring and initiating corrective action of all anomalies/exceptions on an on-going basis and reporting to the Site FSQ Manger. Adopting a proactive team approach. Reducing departmental/site costs where possible without compromise to product quality, safety or legality. Specific FSQ Duties Assist in maintaining and testing the site's traceability systems to ensure full product accountability Conduct routine checks and validations to verify traceability integrity Perform gap analyses against BRCGS and customer-specific standards Support implementation of corrective actions to ensure ongoing compliance Participate in internal audits and prepare for external inspections Help maintain and update the site's Food Safety Manual and associated procedures and ensure documentation reflects current practices and meets audit requirements Logging and trending of department KPI's. Developing site Food Safety Culture material with the aim of maximising staff engagement. Liaising with customers in response to complaints or supplier approval questionnaires. Health and Safety Duties Maintaining Health & Safety and hygiene standards in accordance with Company rules and regulations. Ensuring that all staff and visitors in the department wear appropriate PPE at all times. Other Duties CARRYING OUT OTHER ASSOCIATED DUTIES UPON REQUEST FROM THE FSQ MANAGER. Qualifications Have a science-based degree or equivalent relevant training and experience. Have relevant experience in a similar role. Have excellent interpersonal, organisational, time management and attention to detail skills. Have the ability to work within a team as well as independently. Committed to working within the company Mission, Vision & Values. Proficiency in Microsoft Office would be an advantage. No company sponsorship is available to overseas applicants for this position. INDMP

Job Introduction: Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5 Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You'll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong. Main Responsibilities: At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Advisor, you will: Demonstrably support the Gleeson homes continuous drive to deliver 5 customer service by championing the customer journey Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation. Be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area. Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You'll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints. Other duties required within the role are: Answering inbound customer calls Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box. The Ideal Candidate: Excellent customer relationship management skills within an on-line context as well as face to face setting. Excellent customer service communication skills, both written and verbal. IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook) Experience working within a customer service role. Strong collaborative, team working and interpersonal skills. A working understanding of the financial implications of the methods and sequences of build. Extensive product, NHQC and Customer Service experience is preferable Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts Development Opportunities JBRP1_UKTJ

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA A fantastic opportunity for a Guest Service Manager to join us at Kimpton Clocktower on a Full-Time contract! Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! Benefits Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities! Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Taxi subsidy for shifts starting/ending between 23:00-06:00. Meals whilst on duty 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every colleague company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme! As a Guest Services Manager, you will play a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises, as well as managing the Concierge team and covering Duty Manager shifts. You will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations. Qualifications Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard Strong organisation skills and ability to work in high pressure environments - you will be someone who is keen to advance their career within the Hospitality industry! Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus! An awareness of market trends and the ability to implement new initiatives Overall, a willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5 service Our passion is YOU come as you are! What we offer Be yourself - bringing the real you to work, with your unique personality we want you to be who you are! Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right! Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

To manage, lead and evolve the Club's digital and content strategy. MAIN RESPONSIBILITIES Support the Chief Business and Communications Officer by developing and executing the digital marketing and content strategy for Wrexham AFC, working with key internal stakeholders to align objectives, increase brand awareness and take a multi-channel approach to grow revenues. Any other duties as required. Digital Marketing Develop and develop a digital marketing strategy to support the ambitions of the Club in attracting, engaging and converting new fans on its journey up the English Football League pyramid. Attract: find the most efficient techniques, channels and tools to support the wider team for attracting and growing the Club's fanbase across all channels. Engage: develop the most creative, impactful and creative content for maximum fan engagement. Convert: work closely with the wider internal teams (e.g. Ticketing & Membership, Commercial, Communications etc.) to develop CRO of fans on their journey with the Club with an entrepreneurial mindset. Marketing Automation: develop and take ownership of the marketing automation stack to review and update all technology tools used by the Club including CRM, CMS, DEMs etc. to make digital interaction count. Analysis: carry out detailed tracking and analysis of digital performance, reporting on key metrics. Content and Brand Oversee the creation of high-quality content across all platforms, including websites, blogs, infographics, ads, social media, email, and video. Develop and deliver a content strategy to support the Club's objective of elevating the Wrexham AFC brand globally by maximising the opportunities due to the success of documentary 'Welcome to Wrexham'. Maintain editorial standards to ensure all content is accurate, well written, and adheres to Wrexham AFC's brand guidelines, style, tone of voice and messaging. Design bespoke strategies per channel to engage and grow each audience with compelling, valuable content. Manage and maintain a digital content calendar to ensure consistent and timely content production. Monitor content performance using analytics tools and derive insights to optimise and refine content. MANAGEMENT RESPONSIBILITIES Act as a role model for our values and valued behaviours, leading your team to do the same and appropriately challenging behaviours that do not align to our values. In your capacity as a manager, ensure that you and your team(s) comply with all people management policies and processes and that these are applied fairly and consistently. SAFEGUARDING RESPONSIBILITIES We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club. This post is subject to a basic DBS check. HEALTH & SAFETY RESPONSIBILITIES Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work. To comply with all aspects of the Club's Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES Hold a commitment to equality, diversity and inclusion in the workplace. Sit on the club's ED&I working group and assist with the implementation of the club's ED&I strategy. About The Candidate EXPERIENCE/QUALIFICATIONS REQUIRED A track record of delivering high-impact digital and content strategies that drive measurable results. Knowledge of the digital marketing channels and how content impacts them. Experienced in all forms of design for print, electronic and large format display. PERSONAL SPECIFICATION - SKILLS / ABILITIES REQUIRED Dynamic, visionary leader who can engage and inspire both executive and junior teams to embrace digital innovation, whilst developing and executing a comprehensive digital strategy that aligns with the Club's objectives. Ability to develop and execute content strategies to drive the Club's growth across all digital channels. Exceptional writing and editing skills for creating compelling and engaging storytelling. A deep understanding of current trends and best practices in social media and digital marketing. A results driven mindset, with a focus on efficiency and scalability. Ability to build strong connections with the team and align internal teams with the Club's objectives. Highly organised with a keen eye for detail and ability to react quickly and use initiative. Natural creative ability to produce eye catching and impactful campaigns. Strong analytical mindset to analyse website data, social media engagement and other key metrics to measure the effectiveness of campaigns and content according to KPIs. Confident and creative communicator with great leadership skills. Strong planning and organisational skills. High level of flexibility. Concise reporting skills. About The Club CLUB VALUES Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon. Equality, Diversity & Inclusion Wrexham Football Club are committed to ensuring that equality, diversity, and inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability. Safeguarding and Safer Recruitment Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the utmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters - including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority. Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant's suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( ) whether cautions / convictions should be disclosed as part of their application.

As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.